SITXHRM003 (Assessment 1) - Answer

RTO No. 45485 | CRICOS No.
03754M
Assessment Task
SITXHRM003 - Lead and manage people

Version 2.0: March 2021 (R. Thomas)
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Australian International Institute of Technology

RTO No. 45485 | CRICOS No. 03754M
Assessment Task
Version 2.0 | Last update: 24/03/2021
Page 1 of 26
Student Assessment Agreement
Please ensure you read through and understand the Assessments Conditions, Assessment Tasks and
General Requirements in this Student Guide and Assessment Workbook before you complete and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space provided below:
Do you understand your rights to re-assessment?  Yes  No

Do you understand your right to appeal the decisions made in an assessment?  Yes  No
Student Name
Student Number
Student Signature
Date
Assessor Name
Assessor Signature
Date
Final Record of Competency
This form is to be completed by the assessor and used as the ‘final record of competency’.
All student submissions including any associated evidence are to be submitted for filing before issuing to the
Student Services Administration for processing.

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Finally Student Academic Results and Assessment Feedback are to be entered into the Academic Result
Spreadsheet and forwarded to Student Services Administration admin@aiit.vic.edu.au.
Reference: Clauses 1.8 to 1.12 - Conduct effective assessment
Student Name
Student Number
Final Result
S = Satisfactory
NS = Not Satisfactory
Unit of Competency Assessment Summary NA = Not Assessed
S NS NA
Assessment Task 1 Knowledge ☐ ☐ ☐

Final Overall Assessment Result Competent Not Yet Competent
Additional Supporting Comments and Feedback
Trainer and Assessor Student
I, the undersigned, have received, discussed, and

I, the undersigned, declare that I have conducted a
accepted my Assessment result as above for this
fair, valid, reliable, and flexible assessment with this
unit and I am aware of my appeal rights as per the
student, and I have provided fair, relevant, and
Student Complaints and Appeals policy and
appropriate feedback.
procedure.
Name Signature
Signature Date
Date
☐ The Student did not attend the Assessment feedback session
Assessment Task Summary
The unit of competency is classroom-based delivery face to face and practical demonstrations completed
within a simulated work environment with trainer led training in classrooms, business operational
environments and computer labs consisting of direct observation, product-based methods, portfolios,
Assessment Task
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questioning and third-party evidence (if appropriate, relevant and verified).
The assessment tasks for SITXHRM003 - Lead and manage people are included in this Student Guide and
Assessment Workbook which are outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all scheduled assessment tasks satisfactorily.
Assessment Task Assessment Context Assessment Evidence Type
Assessment Task 1 Demonstrated knowledge required to

(Knowledge) complete the tasks outlined in elements and Short Answer Responses
performance criteria of this unit of
competency
Glossary of Common Terms in Assessment Task Questions
Provided below is a set of commonly used terms in the Assessment Task questions to assist students
understanding what is being described.

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To assist students with answering Assessment Tasks questions, the meaning of each of the listed key terms
is provided below for your reference and guidance only.
Analyse – is to answer in detail and identify important points and key features.
Compare – is to show how two or more things are similar, ensuring that you also indicate the relevance of
the consequences.
Contrast – is to contrast something, you will need to show how two or more things are different, ensuring
you indicate the relevance or the consequences.
Discuss – is to discuss something, you are required to point out important issues or features and express
some form of critical judgement.
Describe – is to describe something, you should state the most noticeable qualities or features.
Evaluate – is to assess something, you should put forward arguments for and against the concept being
checked.
Examine – is to investigate or scrutinise something, this is similar to “analyse”, where you should provide a
detailed response with key points and features and provide critical analysis
Explain – is to make clear how or why something happened or the way it is.
Identify – it means that you are asked to briefly describe the required information. Generally, you are
expected to write a response two or three sentences long.
List – it means that you are asked to briefly state information in a list format.
Outline – is means giving only the main points. Keep the response a few sentences long.
Summarise – it means (like “outline”) only giving the main points. Keep the response a few sentences long

Assessment Task
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Assessment Task 1 Summary Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with
any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student Name
Student ID number
Student signature
Date
Assessor Declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor Name
Assessor Signature
Date
Assessment Outcome S NS DNS Resubmission Y N
Feedback
Student Result Response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student Signature
Date
A copy of this page must be supplied to Administration and is recorded kept in the student’s file with all
supporting Assessment evidence.

Assessment Task
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Assessment Task 1: Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of
this unit of competency.
This assessment task must be conducted as per the Assessment Conditions

Assessment
Conditions
In Class Activity Self-Directed Research Task
Duration Trainer Discretion in alignment in the Training Plan
Evidence Submission
Requirements
The completed and signed Assessment Tool
First Attempt 2nd Attempt Final Attempt Extension – Date: / /
Satisfactory Not Satisfactory Did Not Submit

Task
☐ ☐ ☐
All short answer responses correctly answered
Assessor Feedback and Comments
Reasonable Adjustment
Has reasonable adjustment been applied to this assessment? If YES Provide details for the requirements
and provisions for adjustment of assessment:
Overall Assessment Task Performance

Satisfactory Not Satisfactory
Assessment Task 1 ☐ ☐
Signed Date

Assessment Task
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Assessment Task 1: Knowledge
Assessment Guidelines
The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in
the elements and performance criteria for this unit of competency and relating to the following aspects:
 Roles of and functions performed by supervisors and managers:
o Decision making
o Delegating tasks
o Monitoring staff
o Planning and organising
o Providing information:
 Organisation performance
 Changes in organisational policies
 Marketing information and targets
 Overall organisational objectives
 Plans for new equipment
 Rationale for management decisions
 Technology updates
 Training developments
 Expectations, roles, and responsibilities of team members:
o Adhering to policies and procedures

o Cooperative and open communication
o Nature and scope of work
o Relationships with others in the workplace and interdependent areas of activity
o Reporting requirements
 Considerations in the individual development of staff:
o Change in job responsibilities

o External training and professional development
o Formal promotion
o Internal training and professional development
o Opportunity for greater autonomy or responsibility
 Features of different leadership styles

 Features of open and supportive communication
 Characteristics of effective leadership
 Principles of teamwork and:
o Characteristics of effective teams

o Roles and attributes of team members
o Organisation of teams
o Potential team problems
o Benefits of effective teamwork
 Role and theories of motivation as they apply to the management of individuals and teams
 The role of group dynamics in successful team management forms of recognition and reward applicable
to leading staff:
o Acknowledging individual good performance to the whole team

o Incentive initiatives
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o Informal acknowledgement
o Presenting awards
o Written reports to management
 Types of organisational plans and planning processes.
Required Resources to Complete this Assessment Task
 Personal Computer with appropriate Word Processing software

 Wi-Fi or Internet Access

Assessment Task
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Assessment Task: Short Answer Responses
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this assessment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer
will provide you with feedback and the result you have achieved.
1. List five (5) key roles and functions performed by supervisors and managers:
Planning: It is a management role, but it is important to listen the staffs under them to
1
clarify the goals.
Spokesperson: The role of a spokesperson is to communicate information the Staff

2
wants or needs.
Negotiator: The main role of negotiator is to listen to people’s problem and resolve them
3
and communicate to staff.
Training: It helps in training of the staff. And support them while training
4
Motivator: Motivators are the key drivers that can help your team achieve success and
5
drive results.
Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)
2. Explain each of the following leadership styles:
a) Authoritarian and Autocratic leadership
Gives guidance to the team, but also seek their input and opinions when making decisions
b) Participative and Democratic
Involves somebody speaking from a position of power and exercising tight control over their
subordinates

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c) Laissez-faire style
Involves giving people a job and a possible direction and letting them do it themselves
d) Transactional leadership
Involves modifying your style of leadership to suit the situation
e) Transformational leadership
Involves setting out clear goals and objectives, along with the corresponding rewards and
punishment.
f) Situational leadership
The leader will offer personal transformation to the follower
3. List four (4) important skills (or characteristics) of members of an effective team
Have proper problem-solving skills

1
Should have appropriate peace and harmony among the members

2
Should work for betterment of the establishment and honest at work.

3
Should have proper communication skills.

4
4. List the three (3) individual job roles of members in your current work team and describe what each role
does. If you are not currently working list and describe three (3) individual job roles in a restaurant.
Job Role 1: Accountant

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1
 They are responsible for keeping financial records.
 They are responsible for recommendation of financial actions.
 They are responsible for storage of financial records.
Job Role 2: Waiter

2
 They are responsible for taking customer orders and serving of food and beverages.
 They need to clean and clear the table after the customers leave from the restaurant.
 They are obliged to collect billing and payments
Job Role 3: Manager

3
 They are responsible for delegation of tasks
 They are responsible for leading of staffs.
 They are responsible for planning of the organizational goals.
5. List four (4) common problems teams may encounter.
Lack of participation.
1
Lack of motivation.
2
Less knowledge on plans and ideas.

3
Improper communication skills

4

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6. What does group dynamics mean?
Group dynamics can be defined as the study or use of the processes involved when people
1
in a group interact.
7. List six (6) advantages of working as a team, as opposed to working individually.
Teamwork helps save time.

1
Teamwork helps in better efficiency.

2
Teamwork helps in easy handling of the conflicts.

3
Teamwork helps give wider sense of ownership.

4
Teamwork proves to have better efficiency.

5
Teamwork helps create new and innovative ideas

6
8. As a leader, the most important part of being a leader is setting a good example. Why is this?

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Being a leader is a tough job as you need to set a good example. It is because all other staf
1
members are looking forward to the leader for inspiration and guidelines. Being a leader
means motivating and pulling the staffs to always perform their best.
9. List three (3) ways you can act to send a positive message to your team as a leader
Provide team members with skill development training.

1
Value the opinions given by the team members.

2
Rewarding the team members based on their work and efort

3
10. What is a manager’s role in achieving company goals?
A manager’s role is to guide and management of staffs to help improve their skills and
1
motivate in accordance to their strength and weaknesses in order to achieve the company
goals

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2
11. Why must you show your staff that you support the business goals?
Business goals are directly proportional to the participation and work put by the staff
1
members. Since it is related to all the employees of the organization, all staffs need to have
knowledge about the objectives and vision of the organization in order to operate the
operations smoothly so that the effort of all the members can help achieve the goals.
12. List four (4) reasons why treating people with integrity, respect and empathy will help you manage your
team.
It minimizes the feeling of competition between the employees.

1
It helps in avoiding of team dissolution.

2
It helps to avoid unnecessary conversations

3
It helps in development of healthy working environment.

4

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13. If you do not treat people with respect (for example use fear and threats) this can have a negative effect
on your team. List four (4) examples of how lack of respect can negatively impact on a team.
Lack of communication will take place in the organization

1
It will prove impossible to achieve organizational goals

2
There will exist lack of communication

3
Decrease in efficiency of the staffs.

4
14. There are three (3) types of goals you need to set they are:
Long term goal

1
Medium term goal

2
Short term goal

3
15. List three (3) methods you could use to help your team to monitor the progress of meeting goals:
Record keeping
1
Observation of customer feedbacks.

2
Briefing regularly.
3

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16. Setting KPIs helps to keep the organizational goals, in line with the plans and objectives of your team
Training of staffs
1
Customer satisfaction level

2
Satisfaction of staffs
3
17. List three (3) good KPIs that might help your team achieve the organizational goals.
Training of staffs
1
Customer satisfaction level

2
Satisfaction of staffs
3
18. What type of communication methods can you use to help a team become more independent (and take
responsibility for their own work)?
Meetings
1
Recording and publishing of memo, posters and emails.

2
Verbal briefings.
3

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19. You must inform staff of what is expected in their individual role or activities they undertake. One
example is making sure you have told them expected outcomes – list four (4) other aspects you must
clearly communicate to them:
Clear vision that drives to achieve organizational goals

1
Explanations of barriers if there are any present

2
Time limitations
3
20. How can encouraging open communication and innovative thinking help your team meet goals?
It helps in conflict minimization among the team members

1
It allows staff to be creative.

2
It helps in encouragement of teamwork.

3
21. List three (3) innovations in the travel, tourism, and hospitality industry, that you may discuss with your
team
Better and efficient ways to compare the hotel rates.

1
Express check in and check out services.

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2
Providing of free internet access in the hotel room

3
22. Why is encouraging and rewarding staff important?
Provide a sense of involvement.

1
Provides a sense of being valued.

2
Helps in better efficiency of the staff members.

3
23. List three (3) ways to reward individual or team performance.
Awarding the letter of recognition

1
Providing gift vouchers.

2
Organization of party during the appropriate working time.

3
24. List three (3) benefits of communicating with your staff and involving them in making decisions.
The staff are able to make better day-to-day decisions because they have accurate
1
information regarding the direction of the company or department. Managers and

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supervisors who do not share information or involve staff in the decision making are
usually the same people who complain that staff are unable to make good decisions
The staff is able to make better day-to-day decisions because they have accurate
information regarding the direction of the company or department. Managers and
supervisors who do not share information or involve staff in the decision making are
usually the same people who complain that staff are unable to make good decisions
The staff feels they are a valued part of the team. When staff are involved in the decision
2
making, they feel that people in ownership and management positions value them as a
significant contributor to the team’s success. When people feel valued, they will usually
raise their level of effort and commitment to ensure the department’s or company’s
success.
The staff feel a stronger bond of responsibility for making the decision
3
25. List three (3) ways to show your employees that you support and value open communication within the
team
Invite people to suggest improvements

1
Keep them informed on the overall business environment and goals so that they can see
2
how they fit in to the bigger picture
Show them a sense of care

3
26. As a manager or team leader you need to communicate the important ideas, plans and objectives. List
three (3) pieces of data or information the team may need full access to.

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Marketing reports
1
Previous sales data

2
3
Sales targets
27. How does having your team fully informed about business objectives and goals help the business?
It helps the employees to focus on achieving the designated goals and work accordingly
1
It helps in eradication of confusion which may be the root cause of the problems
2
28. When someone has a criticism of your team’s performance why does this reflect badly on you?
Any failure of the team is your failure, and your failures are the team's failures. If your
1
team is part of a broader department or business, then you will be responsible for the
performance of the team within the organization. Whatever the team does is your
responsibility.

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29. What does using feedback provide team members with?
Guidelines on the way the work is being carried out

1
It helps in solving of problems and determine the root cause of the problems if there are
2
any
It helps in demonstration of improvement to be done in order to achieve the desired

3
organizational goals.
30. List three (3) benefits of ‘delegation’
It helps in minimization of workload.

1
It helps in growth of career opportunities

2
It helps in motivation of staffs.

3
31. How does increasing an employee’s level of responsibility gradually help the employee overcome some
barriers to delegation?
It helps in overcoming of fear of failure.

1
It helps to gain the confidence.

2

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It helps in proving the individual of being trustworthy.
3
32. Why is it important to try to develop individuals within your team?
It is important to make and effort in development of individuals within your team as it

1
helps in increased commitment shown by the employee to develop and increase the
efficiency which will contribute in making of a strong team in the organization
33. List three (3) ways you can help individuals develop within a team
Help with problem resolving if there are any.

1
Make them feel trustworthy of their work methodology.

2
Provide training in frequent basis.

3

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34. You can use KPIs which can help you monitor team performance, to make sure your team is progressing
towards achieving goals. What does KPI stand for?
KPI stands for key performance indicator. KPI is a performance indicator which helps
1
evaluate the success of an organization in which it engages.
35. KPI’s should conform to the SMART principle. What does SMART stand for?
Specific
S
Measurable
M
Achievable
A
Realistic
R
Time Bound
T
36. How often should you provide coaching or mentoring to your team?
Part of leading a team is to provide coaching and mentoring whenever it is necessary it is

1
necessary. If people are new or inexperienced in their role, they will require more
involvement from their supervisor to get the job done correctly and efficiently

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37. List two (2) aspects which can affect how much coaching or mentoring a person may need.
You should use feedback to give team members an indication of their progress. This can
1
be part of a formal review process where the employee and supervisors meet to discuss
their progress in the
Job.
Feedback should also form part of the day-by-day operations. As mentioned earlier,
2
feedback should be positive if the employee has done a good job; it should be sincere
and if criticism is necessary then it should be constructive
38. Why is recognizing and rewarding good performance important?
 Helps increase staff morale.

1
 Increases efficiency of the staffs.
 Informs the quality of the work being done
39. List three (3) methods to reward good performance of team members:
Providing extra paid day of.

1
Giving promotions based on performance.

2
Providing recognitions and vouchers

3

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40. What are motivational theories? List three (3) examples of motivational theories
Drive Reduction Theory

1
Interests Theory
2
Maslow’s Hierarchy of Needs

3
+++ END +++

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RTO No. 45485 | CRICOS No.

SITXHRM003 - Lead and manage people

Copyright@2021, Australian International Institute of Technology. All rights reserved.

Australian International Institute of Technology

Do you understand your rights to re-assessment?  Yes  No

Final Record of Competency

Australian International Institute of Technology

Reference: Clauses 1.8 to 1.12 - Conduct effective assessment

SITXHRM003 - Lead and manage people

Assessment Task 1 Knowledge ☐ ☐ ☐

Trainer and Assessor Student

I, the undersigned, have received, discussed, and

☐ The Student did not attend the Assessment feedback session

SITXHRM003 - Lead and manage people

Assessment Task Summary

Assessment Task Assessment Context Assessment Evidence Type

Assessment Task 1 Demonstrated knowledge required to

Glossary of Common Terms in Assessment Task Questions

Australian International Institute of Technology

Australian International Institute of Technology

Assessment Outcome S NS DNS Resubmission Y N

Student Result Response

Australian International Institute of Technology

This assessment task must be conducted as per the Assessment Conditions

Duration Trainer Discretion in alignment in the Training Plan

First Attempt 2nd Attempt Final Attempt Extension – Date: / /

Satisfactory Not Satisfactory Did Not Submit

Assessor Feedback and Comments

Overall Assessment Task Performance

Australian International Institute of Technology

 Roles of and functions performed by supervisors and managers:

 Expectations, roles, and responsibilities of team members:

o Adhering to policies and procedures

 Considerations in the individual development of staff:

o Change in job responsibilities

 Features of different leadership styles

o Characteristics of effective teams

o Acknowledging individual good performance to the whole team

 Types of organisational plans and planning processes.

Required Resources to Complete this Assessment Task

 Personal Computer with appropriate Word Processing software

Australian International Institute of Technology

Spokesperson: The role of a spokesperson is to communicate information the Staff

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

2. Explain each of the following leadership styles:

a) Authoritarian and Autocratic leadership

b) Participative and Democratic

Australian International Institute of Technology

Involves modifying your style of leadership to suit the situation

The leader will offer personal transformation to the follower

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

Have proper problem-solving skills

Should have appropriate peace and harmony among the members

Should work for betterment of the establishment and honest at work.

Should have proper communication skills.

Student Response was deemed  Satisfactory (S)  Not Satisfactory (NS)

Job Role 1: Accountant

 They are responsible for keeping financial records.

 They are responsible for recommendation of financial actions.

 They are responsible for storage of financial records.

Job Role 2: Waiter

 They are obliged to collect billing and payments

Job Role 3: Manager

 They are responsible for leading of staffs.