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STUDENT ASSESSMENT
BOOKLET
BSBOPS501 Manage Business Resources
BSB50120 Diploma of Business (Business

O p e r a ti o n s )
Student Name: _________________________________________________________
Student ID: ___________________________________________________
BSBOPS501 Student Assessment Booklet V1.0

© Error: Reference source not found Page 1
OVERALL UNIT - RECORD OF ASSESSMENT OUTCOMES:
This section records the outcome of each task/assessment requirement so that the final assessment outcome can
be determined for BSBOPS501 Manage business resources
Student must achieve a satisfactory outcome in each of the assessment tasks listed in the table following to be deemed
competent in the unit. There is space to record up to three attempts at each assessment task. .
A not satisfactory result for any discreet assessment task (after the student has had three (3) attempts), will result in
the student being deemed not yet competent.
Unit Outcome
Satisfactory (S)
Not satisfactory (NS)
Please note (N/A) where further Assessor
Assessment Tasks attempts are not required Date initials
Assessment Task 1: Written Questions
Attempt 1
Attempt 2
Attempt 3
Assessment Task 2: Case Study – Part 1

Attempt 1
Attempt 2
Attempt 3
Assessment Task 3: Case Study – Part 2

Attempt 1
Attempt 2
Attempt 3
Assessment Task 4: Case Study – Coffee Bar

Attempt 1
Attempt 2
Attempt 3
Final Assessment Results Result (C/NYC)
BSBOPS501 Manage business resources Competent □ Not Yet Competent □

Student Name:
Student ID:
Qualification: BSB50120 Diploma of Business (Business Operations)

Does the student wish to appeal the result? □ YES □ NO
Assessor Name:
Date: / /
Assessor Signature:

Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete
all tasks to demonstrate competency for this unit.
Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and
keep a note of the due dates for your reference.
Assessment Requirements Due date
1. Written Questions
2. Case Study – CFA (Part 1)
3. Case Study – CFA (Part 2)
4. Case Study - Coffee Bar
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign
this before you start each assessment task.
Have you read and understood what is required of you in terms of assessment?  Yes
Do you agree that the assessment process is clear?  Yes
Do you understand your rights to appeal then decisions made in an assessment?  Yes
Do you have any special needs or considerations to be made for this assessment?
 No  Yes
If yes, what are they?
Student Name: ______________________________________________________________________________________
Student Signature: _______________________________________________________ Date: _______________________
Assessor Name: _____________________________________________________________________________________
Assessor Signature: ______________________________________________________ Date: _______________________
Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the
assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management
System (SMS).
If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed
in the assessment outcome record for this assessment.

Version control
Version No. Date Dept. Change
1.0 22/01/21 Training Original
Copyright Statement
© Copyright Clinton Institute
All rights reserved. No part of this publication may be reproduced or transmitted

in any form or by any means, electronic or mechanical, including photocopying,
scanning, recording, or any information storage retrieval system without
permission in writing from Clinton Institute. No patent liability is assumed with
Disclaimer
respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the
publisher and authors assume no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of information contained
herein.

Contents
OVERALL UNIT - RECORD OF ASSESSMENT OUTCOMES:......................................................................................................... 2
Assessment Plan................................................................................................................................................................................................ 4
Contents.................................................................................................................................................................................................................. 6
Introduction........................................................................................................................................................................................................... 7
Assessment Task 1: WRITTEN QUESTIONS...................................................................................................................................... 14
Assessment Task 2: CASE STUDY – CFA - Part 1............................................................................................................................. 23
Assessment Task 3: CASE STUDY– CFA (Part 2).............................................................................................................................. 41
Assessment Task 4: CASE STUDY– Coffee Bar................................................................................................................................. 55

Introduction
Unit code Title Training Package
BSBOPS501 Manage business resources Business Services Training Package
For further information regarding assessment criteria including-
 Application of unit
 Elements and performance criteria
 Assessment requirements
 Modification History
 Performance Evidence
 Knowledge Evidence
 Assessment Conditions.
Please refer to: https://training.gov.au/Training/Details/BSBOPS501
Understanding Assessment Terminolgy

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation,
theory or point.
Discuss/Explain: Clarify or elaborate on the facts. Focus on reasons how and why things happen or a why a particular
point is important in the relevant context.
List: Using dot points, list a series of points, steps or stages that relate to the question.
Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.
Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.
Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer
details.
Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing
and creating,
Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are
functional and appropriate for the intended audience.
Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review
including any recommendations for change and reasons.
Plagiarism
While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and
assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and
present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by
the Trainer / Assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from
their course at the discretion of the Clinton Institute Director of Studies.
Plagiarism can take several forms:

 Quoting from a book or an article without acknowledging the source.
 Handing in someone else’s work as your own.
 Stealing and passing off another person’s words or ideas and claiming them as your own.
 Giving incorrect information about the source of a quotation or idea.
 Downloading information from the internet without acknowledging the source.
 Copying a section of a book or article and submitting it as one’s own work.
 Presenting as a new and original idea or produce something which was derived from an existing source.

Referencing Materials
If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-
referencing. Two types of citations are included:
 In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the
work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text
citations may look something like this:
o "After that I lived like a young rajah in all the capitals of Europe…" (Fitzgerald, 2004).
 Reference lists are located at the end of the work and display full citations for sources used in the assignment.
Here is an example of a full citation for a book found in a Harvard Reference list:
o Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
 It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow
this format:
o Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
o Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue),
Page(s).
o Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo.
Year].
Understanding your results

The great thing with competency-based training is that you either deemed 'competent' (you can demonstrate the
required skills and knowledge) or 'not yet competent' (at this time you haven't been able to demonstrate required skills
or knowledge). The key word is "YET”.
Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in
your assessment and what you need to improve upon or fix. An "NYC" result does not mean that you have failed and that
is it - you have the opportunity to try again. It could be that one question in your assessment was deemed not yet
satisfactory and this is the only question that will require review.
Assessment outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete
all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as
not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).
You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You
will be given a timeframe for resubmission and advised what you must include in the resubmission.
There is an Assessment Task # - Outcome Record incorporated within an Assessment Cover Sheet at the beginning of
each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The
summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomes located on the
reverse of the first page Cover sheet of this Student Assessment Booklet..
Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work
when completed (by reversing the first page Cover sheet of this Student Assessment Booklet.)

Results legend
C Competent You have successfully completed unit and met the minimum
competency criteria and demonstrated the required skills and knowledge.
NYC Not Yet Competent You have not met minimum competency criteria for the unit. Certain section/s require
review due to not meeting the requirements and, therefore, your work is deemed not
yet competent.
Note: If you have had an initial assessment, a first reassessment and then a final
reassessment, you will no longer have an opportunity to resubmit. You will receive a
“NYC” and have to re-enrol in the unit.
S Satisfactory Individual assessment/question is satisfactory.
NYS Not Satisfactory Individual has not yet achieved a satisfactory result for a specific assessment activity
Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts
you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent
(NYC) for the unit.
Resubmission
You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following
the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a
total of three (3) attempts.
Timeframe
You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be
given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay
or presentation, your assessor will make an appointment time, which suits both of you.
Records
The Assessment Task Cover Sheet at the start of each assessment activity, includes a space to record the details of any
re-attempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing
the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where
any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has
been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking
Guide.
Assessment task cover sheet
At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your
student details on each cover Sheet and make sure you sign the student declaration.
Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task.
This will be written on the Assessment Task Cover Sheet.
Assessment appeals
You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow
the process outlined in the Student Handbook.
Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to
appeal the result? □
YES NO” □
Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary.

Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBOPS501 Manage business resources
About your assessments

There are four (4) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.
Assessment Task About this task
Assessment Task 1: You must correctly answer all ten (10) questions to show that they understand the knowledge
Written Questions required of this unit.
Evidence Required
 All completed questions.
Assessment Task 2: You are required to demonstrate their ability to comprise bid information, develop a resource plan
Case Study – CFA and monitoring of project.
(Part 1) Evidence Required
 Activity 1: Resource Bid Information
 Activity 2: CFA Resource Plan
 Activity 3: Written Project Report
Assessment Task 3: You are required to demonstrate your ability to develop a resource plan and monitoring of project.
Case Study – CFA
Evidence Required
(Part 2)
 Activity 1: Second CFA Resource Plan
Assessment Task 4: You are required to demonstrate your ability to develop a resource plan and monitoring
Case Study – Coffee of project.
Bar
Evidence Required
 Activity 1: MCB Resource Plan
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submitting your work can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you
submit into your student file. These will not be returned to you.

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ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 1
Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.
Student Name
Student ID
Date of submission
Course / Qualification BSB50120 Diploma of Business (Business Operations)
Unit(s) BSBOPS501 Manage business resources
Student declaration
I <Insert your name>__________________________________________declare that this is my own work and:
□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature: ________________________________________________________________________________________
Assessor to complete
Satisfactory/ Attempt
Assessment requirements Not satisfactory (pls circle)
Written questions completed 1 2 3
Overall Outcome for Assessment Task 1:
ASSESSOR FEEDBACK - Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original
copy must be supplied to the office and kept on the student’s file with the evidence.
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ___________________________________________________________________________________________

Authenticity Check
Student Name:
Student ID:
Unit of Competency: BSBOPS501 Manage business resources
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must
tick one of the following):
 I have checked the authenticity of this work and am unable to detect any form of plagiarism,
collusion or cheating and believe the contents of the submission is the students own work.
 I have checked the authenticity of this work and have identified potential instances of
plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment
item, detailing the issues of concern, which will be submitted to the Director of Studies for further
investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
Assessor Signature: Date

checked:

Assessment Task 1: WRITTEN QUESTIONS
TASK SUMMARY:
You are required to answer all ten (10) questions correctly in this task.
You will have two (2) hours to complete this assessment.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Student Leaner Guide for this Unit
 Computer
 Access to the Internet
Note: Clinton Institute provides students with access to a computer and internet
WHEN AND WHERE DO I COMPLETE THIS TASK?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.
WHAT DO I NEED TO SUBMIT AND DO?

What do you need to do? What evidence is required?
Answer all ten (10) questions. You will need to submit your answers to all ten (10) questions.
DECISION MAKING RULES

Assessors will compare student responses/performance with the model responses and performance descriptors
contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but
must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in
the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this
assessment activity.
WHAT HAPPENS IF I GET SOMETHING WRONG?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be
advised by your Assessor in writing and discussed with you directly.
INSTRUCTIONS
 This is an open book assessment – you can use your learning materials as reference.
 You need to answer all questions correctly
 You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or
templates electronically when provided.
 If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and
the question number/s you are answering.
Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

ASSESSMENT TASK 1: WRITTEN QUESTIONS
QUESTION 1
List below four (4) legislative and regulatory requirements, relevant to managing business resources.
1 Financial regulation laws
2 Tax laws
3 Interstate commerce laws
4 Intellectual property laws (Bellouard, et al., 2012).
Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory
QUESTION 2
Resource Planning is an important requirement of any business, and ensures it has the required resources to meet its
objectives. Outline each of the following Resource Plan Contents.
Resource Plan Content Outline of Resource Plan Content
Acquisition and Once we get the essentials in line, we require beginning describing the project and
allocation of resources evaluating the resources essential for moving the project onward.
Timelines and the The timeline and the relationship to the strategies of business create the milestone of
relationship to business the plan of business – the number of staff, locations, targets of sales, probable bet
strategies revenue and some other objectives.
Contingency plans and 1. Innovate and make the list of main risks
processes 2. Arrange the risks
3. Gather and identify the resources
4. Begin creating the plans of contingency for each event
5. Discuss the plan with the team
6. Reconsider the plan.
Costs and budgets It outlines the provision of estimation of cost to the estimated components of the
project that need definite resources (Bellouard, et al., 2012).


QUESTION 3
Outline below two (2) resource acquisition processes
1 Firstly define the project accurately.
2 Then find the necessary resource and then allocate those resources for meeting the requirements (Bellouard, et
al., 2012).
QUESTION 4
Outline how you would manage finances, including project budgets
The following strategies are there to manage finances involving budgets of the project:
1. Understanding the wants and needs of the stakeholders
2. Identify when the situations have changed
3. Keep the project stakeholders informed about everything
4. Exactly manage and identify change
5. Develop accurate key performance indicators
6. Reconsider, evaluate, re-forecast (Farrar & Worden, 2012).
QUESTION 5
Outline below two (2) potential resource allocation review procedures
1 Know the scope – Before we could allocate the resource and direct them all, we must describe the project
scope we are operating on.
2 Classify resources – We are aware of the project goals, tasks and scope for the project required being on accurate
time and as per the approved budget, now we must gather all the resources (Farrar & Worden, 2012).

QUESTION 6
What are objectives of a business Unit?
The objectives are something that the organization of business needs to obtain over a particular time. These might
be for earning profit for development and growth, for giving a better quality of goods to the consumers, for
protecting the environment.
The objectives include:
1. Organic
2. Social
3. Strategic
4. National
5. Human
6. Economic (Laffan & Lindner, 2014).

QUESTION 7
Identify below three (3) typical risks associated with managing business resources and a risk management strategy for
each
# Typical Risk with Managing Business Resources & Mitigation Strategy
1 Risk Economic Risk
Mitigation strategy To mitigate this risk save money as much as you can for maintaining the steady flow of
cash. Operate the business with a slender budget with very low overhead by all cycles of the economy as a
section of the plan of business (Laffan & Lindner, 2014).
□ Satisfactory OR □ Not yet satisfactory

2 Risk Compliance Risk
Mitigation strategy Stay vigilant in the following compliance through joining the organization of industry, daily
review the agency information of government.

3 Risk Financial risk
Mitigation strategy Making some adjustments to the plan of business can help in avoiding harming the flow of
cash or creating some unlikely loss (Laffan & Lindner, 2014).


QUESTION 8
Identify below two (2) procedures for risk management, including requirements for the considerations of potential
changes in government priorities
1 Risk analysis – It includes establishing the risk understanding and giving the input to the evaluation of risk and
to the decisions on whether the risks are required to be preserved, on the accurate treatment techniques of
risk.
2 Risk evaluation – The main objective of this is for assisting in decision making, as per the results of analysis of risk
about which need treatment of risk and the precedence for the implementation of treatment (Kane, 2012).
QUESTION 9
List below the five (5) key elements required to monitor usage of both physical and human resources
1 Percentage of the staff trained in the policies of the company
2 Competitiveness of salary or wages
3 Pay gap as per gender
4 Number of the initiatives of diversity
5 Rate of diversity or demographics of employees (Kane, 2012).

QUESTION 10
Outline below two (2) sources of information required to monitor usage of both physical and human resources
Resource # Information Required to Monitor Usage of Resource

Type
Physical 1 Data of organization

Resources
2 Managers of the organization
Human 1 Information from managers

Resources
2 Top management (Kane, 2012).
**** END OF ASSESSMENT TASK 1 ****

What do I need to hand in for this task? Have I completed this?
Your answers to each question 

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2
Student Name
Student ID
Date of submission
Student declaration

Activity 1: Completed Resource Bid Information 1 2 3
Activity 2:Developed CFA Resource Plan 1 2 3
Activity 3: Completed Written Project Report 1 2 3
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must
be supplied to the office and kept on the student’s file with the evidence.
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ___________________________________________________________________________________________
BSBOPS501 Student assessment Booklet V1.0

© Error: Reference source not found
Page 21
Authenticity Check
Student Name:
Student ID:
Assessor Use Only

checked:
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Page 22
Assessment Task 2: CASE STUDY – CFA - Part 1
TASK SUMMARY:
This assessment task is in three (3) parts.
o Activity 1: You are required to complete Resource Bid Information
o Activity 2: You are required to develop a Resource Plan
o Activity 3: You are required to develop a written Project Report
You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT

 Computer and Microsoft Office/ Email
 Access to the internet
 Meeting space
Note: Clinton Institute will provide all the forementioned to complete this assessment

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment. , which
may be undertaken in more than one session.

What do you need to do? What evidence is required?
Activity 1: Complete resource bid information Completed Resource Bid Information
Activity 2: Develop a Resource Plan Completed Resource Plan
Activity 3: Develop a written Project Report Completed Written Project Report

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the
Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same
meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless
otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment
activity.

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised
by your Assessor in writing and discussed with you directly.

Page 23
Assessment Task 2: Case Study – CFA (Part 1)
STUDENTS INSTRUCTIONS:
Case Study – Background Information
You’re employed at Custom Fit-outs Australia (CFA) as the Operational Manager. CFA have an establish reputation and
well-known brand. CFA is an ISO accredited company and has been ISO accredited for over ten (10) years.
The Victorian Government has just released a Tender for the commission of one hundred (100) fully equipped self-
contained vehicles to accommodate emergency serviceman during bushfires and other state of emergency responses,
providing on-site accommodation at established base camps. These vehicles must be small enough to travel on small
country roads, which buses and large vehicles cannot access.
Vehicle Requirements
 Sleep a minimum of two (2) individuals
 On board water tank
 Kitchen with stove top, refrigerator and sink
 Toilet and shower
 Hot water service
 Storage for personal items
 Satellite navigation and tracking equipment
Specified timeframe on the Tender, for the delivery of the required one hundred (100) vehicles is twelve (12) months.
You have discussed the potential opportunity with Mike Downer, the company CEO, who is keen to submit a bid for the
Tender.
A meeting is held with all the relevant stakeholders to discuss the opportunity in more details.
During the meeting, the nature and level of resources required was determined as followed:
 This project would need to be established as a separate business unit within CKA
 This business unit will need to be over and above CFA current budget and KPI’s
 Agreed contingency budget of 5% to be built into the overall project budget
 CEO has requested an additional 20% profit margin on total project
 Need to acquire external expertise to develop the Tender for submission
 Need to identify opportunities to share resources across the business unit within CFA
 Additional resources to meet the twelve (12) month timeframe will need to be attained
 Project budget will need to be established to determine resource requirements and identify bid value (Proposed
costs)
 Need to identify benefits CFA can offer the Victorian Government over potential competitors
Note: To assist you in completion of this assessment task you may like to access the following:
 ISO Standards: https://www.iso.org/management-system-standards.html

 WHS Act 2011: https://www.legislation.gov.au/Details/C2018C00293
 WHS Regulations: https://www.legislation.gov.au/Details/F2011L02664
 Fair Work Act 2009: https://www.legislation.gov.au/Details/C2017C00323
 Fair Work Regulations 2009: https://www.legislation.gov.au/Details/F2017C00559

Page 24
Activity 1
Develop Resource Bid Information
Further Case Study Information

Following the meeting, the Assembly and Fit-out team have done some research, and determined that purchasing vans and
then customising the fit-out will be that most cost effective and efficient way to fulfil the government tender.
The Assembly and Fit-out Manager, David White has an established network with the fleet manager at Ford Australia, who
has provided CFA with an exclusive written quote for one hundred (100) Ford Transit vehicles for $5,000,000.00, being only
$50,000.00 each (including GST) dive away and includes one (1) years free registration. This is a total saving of $6,717.00
on RRP plus registration of up to $835.90 on each vehicle.
Part of the quote also allows staged delivery over the next twelve (12) months (As required) to be able to offer the client a
completed staged delivery throughout the year, with registration commencing only once client takes delivery.
Ford Transit - Vehicle Specifications:
 Engine 2.0 litre, 4-cylinder turbo.
 6- speed Automatic transmission
 Fuel use: L/100Km
 Power: 125KW at 3500rpm
The Design team has developed a custom design fit-out which meets all the clients’ requirements including two (2) single
fold away beds or one (1) queen bed and a collapsible table for $8,450.00 plus GST on materials and part for the following
design (Excluding labour costs):
It has been identified that a large corner of the factory in Dandenong is currently not being used, and will be allocated to
this project if the event of successful tender bid. This will be an added benefit as this overhead will be absorbed by CFA and
not added as a budgeted project expense.
It has been determined that an additional three (3) full-time staff will need to be acquired on a twelve-month contract to
meet the resource demand, to enable delivery of the required one hundred (100) vehicles within twelve (12) months. It is
estimated each new contractor will cost approx. $85,000.00 including training time and superannuation.
An external expert with a 98% success rate in writing tenders has been engaged for $20,000.00 including GST. In order to
provide the Tender writer with all information to be able to write the tender, you have been asked to develop a draft
resource bid, outlining all the information we have so far.
Use the information in the Case Study to develop Resource Bid Information for the Tender Writer.
Analyse the project resource requirements to identify the proposed costs and benefits, using the template following. (Template
also available as a separate document in soft copy on request).

Page 25
Project Resources Bid Information
Project Name: Tender of 100 self-equipped vehicles
Project Description: The Victorian government has released a tender for the commission of 100 hundred self-
equipped vehicles to CFA company (Pierre, 2014).
A. Cost of Project Resources
Vehicle Purchase
$5,000,000.00
Custom Fit-out Materials

$50,000
Materials GST
$250
HR Resources
$250
Sub-Total Project Expenses $6,050,000
5% Contingency Value $25000
Sub-Total Project Expenses with $30,000

contingency
20% Profit Margin on Project $50,000
Expert Tender Writer $45,000
Total tender bid value $5,000,000
Total Unit Cost to client $7,000,000
B. Benefits of CFA
List three (3) benefits CFA 1
They can large profits from this tender
offers in this project.
2
The Victorian Government will provide them with big offers in future
3
By completing this project, CFA’s reputation will be increased in the market
(Pierre, 2014).
1
Earning more profits
Identify five (5) opportunities
to share resources across 2
business units within the To complete the tender in the given duration
organisation
3
To complete the tender under the planned budget

Page 26
4
To avoid the risk in completing the tender
5
To make the vehicles as per the given brief (Pierre, 2014).
C. Internal Resourcing Capacity & External Resources Requirements

List of Internal Resource 1
Funds
Capacity
List a minimum of three (3)

2
Volunteers
3
Equipment and tools
List of external Resources 1

Badges of security
Required
List a minimum of three (3)

2
Computers
3
Cell phones (Pierre, 2014).

Page 27
Activity 2
The Tender submission was a success and CFA was awarded the contract to provide the Victorian Government with one
hundred (100) fully equipped self-contained vehicles to accommodate emergency serviceman during bushfires and other
state of emergency responses, providing on-site accommodation at established base camps, over the next twelve (12)
months.
As the Operations Manager you are required to develop a Resource Plan (V1.0) for the project over the next 12 – months to
ensure the project runs to schedule as planned.
Additional Resource Plan information:
 Document ID: VGT/1234A
 Document Owner: CFA Operations Manager
 Date of Issue: Date created/ completed
 File Name: Resource Plan VGT/1234A
 Once completed the document will need to be approved by the project team: CEO (Project Sponsor), Assembly &
Fit-out Manager (Procurement Manager) & Operations Manager (Project Manager)
Develop a Resource Plan
Use the information in the Case Study, to develop a Resource Plan using the template following. (Template also available as a
separate document in soft copy on request):

Page 28
<Project Name>
RESOURCE PLAN
Version: <Version Number>
A. Document Control
.
Document Information
Document ID VGT/1234A
Document Owner CFA Operations Manager
Issue Date 20-02-2022
Last Saved Date 06-03-2022
File Name Resource Plan VGT/1234A
B. Document History
Insert the document version number and associated information.
Version Issue Date Changes
VGT/1234A 20-02-2022 They implement the back plan of this project.
C. Document Approval
Insert the document approval information.
Project Team Role Name Signature Date
CFA Operations Manager Jack 20-02-2022
CFA sales manager Max 20-02-2022
CFA marketing manager Sarah 20-02-2022

Page 29
D. Resources Allocated
Insert the information on the resources that will be required to deliver the project.
Resource Acquisition and Allocation of Resources
Project Team CFA members
Project Staff Sales, operation, and marketing manager
Customer Support Customerhelpline@au.in
Facilities Operations,sales,and marketing
Equipment Tools, and types of equipment
Software Tools Cameras, recorder, equipment, and tools.

Must include a Manufacturing types of equipment, and the machines, electrition
system for High-level mechanics, and engineers.
monitoring resource
usage Plan report and the resource plan data to calculate the estimation of the project
budget.
Other Marketing information and other sources.
E. Procedures for evaluation of resource allocation

Insert two (2) procedures for evaluating resource allocation, that will be used to ensure resource allocation is
efficient and maximizes productivity.
Evaluation Procedure The organization that is needed to increase their productivity in the market
#1 and for this, they have to allocate the location and start the productivity of
the company in the market to build their project.
Evaluation Procedure After allocation, they have to start the work and the productivity and
#2 implement the work and the teammates according to the work requirements.
F. Procedures to review resource allocation against business unit objectives

Insert two (2) procedures to review resource allocation, in the event the evaluation procedures determine that
efficiency and maximum productivity is not being maintained.
Review of Resources Before the project started they have to check all the pieces of equipment
Allocation Procedure #1 and the tools and check their working capacity.
Review of Resources In the second resources plan, they have to confirm all the details and the
Allocation Procedure #2 resources places to start the project on time.
G. Project Timeline
Identify project activities to be undertaken over the project period of twelve (12) months, ensuring 100
vehicles are completed in that period.

Page 30
Project Activity Project Duration in Months
Description Prior to Project 1 2 3 4 5 6 7 8 9 10 11 12
commencement
*
Implement the project
plan in the market.
*
Development the project
team
*
Divide the teammates
according to department

Page 31
H. Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of
five (5) project risks
Likelihoo Consequence
d Minor Moderat Significant Major Catastrophic
e
1 2 3 4 5
Rare 1 1 2 3 4 5
Unlikely 2 1 4 6 8 10
Moderate 3 1 6 9 12 15
Likely 4 1 8 12 16 20
Almost 5 1 10 15 20 25
Certain
# Identified Potential Likelihood Consequence Risk Rating Strategy to Treat Potential

Risk Risk
(1-5) (1-5) (1-25)
Identify potential risk Identify a strategy to
below eliminate or mitigate
potential risk
1 Tools and the failure of 4 4 15 They have to arrange the
the equipment tools and the equipment
more for the backup option.
2 5 5 25 If they will not get the

Funds unavailable required fund amount then
their project will get fail
and there might be the
chance they would not be
able to do start the project
on time.
3 Unavailable team 5 4 20 If the team members or the
members staff members are not there
on time then this will cost a
huge loss to the company.
4 Unavailable to 5 4 10 If the company was unable

complete the tender on to complete the tender on
time time then there might be a
chance they have to face a
huge crisis in the market
from their competitors.
5 Cyber risk 5 5 20 If the company project has
may cause cyber crime and
they will have to face cyber
risks because of this their
all data may get a leak and
because of this they have to

Page 32
get a cyber risk team in
their organization (Zhang et
al., 2020).
I. Contingency Plans
Develop contingency plans for each of the following potential project issues.
Contingency Scenario Outline Contingency Plan
Fail to acquire the There might be chances that the project can be failed and for securing it
additional required skills they have to put some other kinds of skills and the additional level of
before project skills to make their project great. According to the contingency
commencement. requirement and the plan demand, they have to show their great skills in
the organization to make the project work and be worth it (Wang, et al.,
2020).
Ford (Vehicle Supplier) If the vehicle supplier of the ford organization is unable to deliver their
fails to deliver vehicles on goods on time then this may cause the bad reputation of the company
time and hold up project and the late delivery sign of the company's inappropriate working
production/ scheduled policy. If they provide the late service to the project team of the ford
timeframes organization then this will slow down the production of the vehicle in
the market and because of this, the competition level in the market will
be increased, and ford company has to face it (Wang, et al., 2020).
CFA's main business grows If the main business of the CFA grows so based on this the company has
and needs the factory space, to make the contingency plan in which they have to make and build the
allocated to the project for company factory space, the location of the organization, and how they
assembly. have to assemble the project allocation. Space is required by the
organization for their growing business development and they have to
check all the other equipment, tools, and resources available in the
market to make the plan into reality (Zhang et al., 2020).
J. Costs and Budget

Develop project budget estimates for each of the following project expense areas:
Project Budget
Project Expenses Expense Value
Vehicle Purchase $5,000,000.00

Page 33
Custom Fit-out Materials $50,000
Materials GST $250
HR Resources $250
Sub-Total Project Expenses $6,050,000
5% Contingency Value $25000
Total Project Budget $ 11,125,5000

Page 34
Activity 3
Monitoring of Project and Write Project Report

The Resource Plan you developed in Activity 2, has been approved by required stakeholders.
You immediately implement the Resource Plan and related processes as required to ensure the project commencing is
efficient and well organised.
*******************
One (1) Month Since Project Commencement
Three (3) skilled contract staff were appointed, and undertook training and guidance by one (1) of CFA senior assembly and
fit-out team members.
Vehicle fit-out production has commenced, however the senior assembly and fit-out team member, who is very quick, has
completed three (3) vehicles on his own in this period, on top of training the three (3) new staff members.
Assembly & Fit-out (A&FO) staff Vehicles Completed in the

first (1st) Month
Senior A&FO (Trainer) 3
New Contractor A&FO #1 2
New Contractor A&FO #1
New Contractor A&FO #1
The senior assembly and fit-out team member, is scheduled to return to his regular duties at the end of the week, having fully
trained the new project team members.
The client is very happy with the standard of work, but expressed fears that CFA may be in potential danger of not meeting
the 100 vehicle requirement within the next 11 months, as CFA has only delivered five (5) vehicles to date.
To maintain 100 completed vehicles within twelve (12) months, CFA needs to average 8.3 completed vehicles each month.
Current Project Spend

Vehicle Purchase $250,000.00
Fit-out materials $42,250.00
HR Resources $18,000.00
Use the information in the case study to write a Project Progress Report to the project team, using the template following.
(Template also available as a separate document in soft copy on request)

Page 35
This page intentionally blank

Page 36
Project Report
Report To: General Manager
Report By: Manager
Monitoring of Project Deliverables

Monthly Deliverable Target 5 vehicles
List the number of vehicles to be completed in the
first month according to your Resource Plan from
Activity 2.
Actual Monthly Deliverables Achieved Five (5)
Outcome/ Assessment of Monthly Target 5 vehicles are completed in a month but the CFA has to make 95
vehicles in the upcoming 11 months (Pierre, 2014).
Assess if the actual completed vehicles are on-
track, behind or ahead according to your
resource Plan from Activity 2.
Monitoring of Project Budget

Monthly Budget Amount
Outline the first month budget, according to your $40,000

Resource Plan (budget) from Activity 2.
Actual Project Spend $310,250
Outcome/ Assessment of Monthly Budget The budget has gone further than it was planned. Now the CFA
company has to adjust their budget to make the remaining vehicles
Assess if the actual project costs are on-track, (Pierre, 2014).
Under budget or over budget according to your
resource Plan (budget) from Activity 2.
Recommendations
Suggested Recommendations The workers should use the given resources efficiently to maintain the
budget of the project.
List a minimum of two (2) improvements to work
practices for the efficient use of resources
The management must review the usage of resources at every time so

that they have information that how much resource is remaining
(Pierre, 2014).

Page 37
**** END OF ASSESSMENT TASK 2 ****
Activity 1: Completed Resource Bid Information 

Activity 2: Completed Resource Plan 
Activity 3: Completed Project Report 

Page 38
Student Name
Student ID
Date of submission

Student declaration

Activity 1: Develop a Second Resource Plan 1 2 3
Activity 2: Develop a Written Project Report 1 2 3
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ___________________________________________________________________________________________

Page 39
Authenticity Check
Student Name:
Student ID:
Assessor Use Only

checked:

Page 40
Assessment Task 3: CASE STUDY– CFA (Part 2)
TASK SUMMARY:
This assessment task is in two (2) activities.
 Activity 1: You are required to develop a second Resource Plan
 Activity 2: You are required to develop a written Project Report
You will have three (3) hours to complete this assessment, which may be undertaken in more than one session.

 Computer


What you need to do: What evidence is required:
Activity 1: Develop a second Resource Plan Completed Resource Plan
Activity 2: Monitor performance and develop a Project Completed Project Report

Report

activity.


Page 41
ASSESSMENT TASK 3: CASE STUDY – CFA (PART 2)
Case Study Background Information
It’s eight (8) months into the VGT project and the project is ahead of schedule.
The client is very happy with the quality and progress CFA has delivered.
The client has now asked you if CFA would consider providing them with custom canvas awnings, for all one hundred (100)
Vehicles. The client is prepared to wait four (4) months before commencing the new project.
You have discussed the potential opportunity with the CEO who is keen to keep the client happy and continue to build a
professional rapport with the client for further tenders.
Project Objectives Communicated by the Client

 Design custom canvas awning/ room for accommodation vehicles
 Erectable awning room must feature walls, ventilation and a waterproof ceiling: 2.5m x 2.5m
You hold a meeting to consult with stakeholders/ project team to determine the nature and level of resources required to
achieve the project objectives.
During the meeting, the nature and level of resources required was determined as followed:
 It has been identified that CFA already has a canvas awning erectable room in its current product range with meets
the clients’ objectives
 As the current project is running ahead of schedule, it has been suggested that CFA retains one of the contractor
beyond the twelve (12) months and extends they contract by one (1) month, to put the awning together.
 The awning canvas is currently supplied by an overseas supplier, and delivered to CFA fully machined. Once delivered
to CFA, all that needs to be done, is band the awning canvas, and construct the awning poles by cutting the material
to size and fitting fastening, joins and stops.
 This awning is currently listed for RRP of $539.00 plus GST of with a profit margin of 50%
Additional Recourse Plan information:

 Document ID: VGT/1235B
 Document Owner: CFA Operations Manager
 File Name: Resource Plan VGT/1235B
 Once completed the document will need to be approved by the project team:
CEO (Project Sponsor), Assembly & Fit-out Manager (Procurement Manager) &
Operations Manager (Project Manager)
Note: To assist you in completion of this assessment task you may like to access the following:
 ISO Standards: https://www.iso.org/management-system-standards.html


Page 42
Activity 1
Develop a Second Resource Plan
Further Case Study Background Information
The client has agreed to the price of $539.00 plus GST for each unit. Total contract value of $59,290 inclusive of GST, to be
delivery one (1) month post completion of the other contract.
Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a
separate document in soft copy on request)
<VGT Project>
RESOURCE PLAN #2
Version: 1.0
A. Document Control
Document ID VGT/1235B
Document Owner CFA Operations Manager
File Name Resource Plan VGT/1235B
B. Document History
1.0 01-03-2022 Changes made in Title pages
Project Team Role Name Signature Date
Sponsor of Overall Project John John 01-03-2022
Project Grouping reviewed Michael Michael 01-03-2022
Project Office Manager Henry Henry 01-03-2022

Page 43
Page 44
Project Team Following members included in the Project –

1. Team Members of project
2. Staff Members of the organization.
3. Suppliers and Providers.
4. Board Members
5. CEO
6. Operations Manager
Project Staff Operations Manager and Operations Associate
Customer Support Customer support is providing to all the customers of the organization and customer handling
team.
Facilities Facilities provide to staff members and the clients is to getting ready the vehicle which is used by
the Victorian government in the project of emergency and there are facilities included
accommodation facilities.
Equipment Equipment used here is Vehicle in the project.
Software Tools Software tools included in the project such as antivirus software which keep all the data safe,
Must include a system for accommodation software which will be provided in vehicles, so that clients can use all the
monitoring resource usage facilities, canvas can be used.
Other Others include the awning canvas currently supplied by an overseas supplier
E. Project Timeline
Identify project activities to be undertaken over the project period of one (1) months, ensuring 100 awnings are completed in that
period.
Project Activity Description Project Duration in Weeks
1 2 3 4
This week
Identified that CFA already has a canvas awning
erectable room
The awning canvas is currently supplied by an This week
overseas supplier

Page 45
F. Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks
d Minor Moderate Significant Major Catastrophic
1 2 3 4 5
Rare 1 1 2 3 4 5
Unlikely 2 1 4 6 8 10
Moderate 3 1 6 9 12 15
Likely 4 1 8 12 16 20
Almost Certain 5 1 10 15 20 25
# Identified Potential Risk Likelihood Consequence Risk Rating Strategy to Treat Potential Risk
Identify potential risk below (1-5) (1-5) (1-25) Identify a strategy to eliminate or
mitigate potential risk
1 2 3 6 Communication must be proper to
Objectives not achieved achieve objectives (Kerzner, et
al., 2019).
2 3 4 12 Allocation of resources done

Cost decided has been properly so that there is proper
increased utilization of resources
3 4 4 20 Allocation done properly.

room for accommodation
vehicles is not created and
achieved
4 Employees not understand 3 4 12 Provide training to employees so

the objectives which that performance of employees
achieved properly achieved (Kerzner, et al., 2019).

Page 46
G. Contingency Plans
Contract staff are not prepared to The contingency plan prepared here is that expenses are recorded separately for the
extend their contract for the risks identified in the organization and ensure that all the risks are recorded and the
required additional month amount that is kept in the contingency plan is only 10% of the profit.
Overseas supplier fails to deliver If the overseas suppliers fail to provide materials on time, then have the contact with
materials on time and hold up another supplier who can provide materials at the same cost whether its of low quality
project production/ scheduled or the same quality but the materials must be accessed on time.
timeframes
H. Costs and Budget

Develop project budget estimates for each of the following project expense areas:
Project Budget
Awning materials
$15,000
HR Resources
$10,000
50% Profit Margin on Project $5,000
GST $1,000
Total Project Budget $31,000

Page 47
Activity 2
The Resource Plan you developed in Activity 1, has been approved by required stakeholders.
You immediately implement the Resource Plan and related processes as required to ensure the project commencing is
efficient and well organised.
You ordered and paid for all the required materials for the awning construction from the overseas supplier to ensure there
were no hold ups.
One (1) of the skilled contract staff were retained for an agreed additional month.
Awning materials were delivered and ready for assembly.
*******************
Project Commencement
One (1) of the skilled contract staff were retained for an agreed additional month.
Its 10.00am on Monday morning and the skilled contractor has not turned up for work as yet.
Friday - Week One (1)

The contractor who agreed to extend his contract has not turned up to work all week, with no communication or explanation.
You have attempted to contact he on numerous occasions, but his phone just rings out and your messages are not being
returned. In fear of his welfare you contact the emergency contract details on his employment form. Both number provided
are disconnected.
Assembly & Fit-out (A&FO) staff Awnings Completed in the

first (1st) Week
Contractor A&FO #1 0

Materials Purchased $20,283.34
HR Resources $0
Use the information in the case study to write a Project Progress Report, to the project team, using the template following.
(Template also available as a separate document in soft copy on request)

Page 48
Project Report #2
Report To: CEO
Report By: Operations Manager

Weekly Deliverable Target Number of awnings to be completed in the first week are such as –
List the number of awnings to be
completed in the first week according to 1. First is accommodation must be given in the vehicles.
your Resource Plan from Activity 1.
2. Awning Campus must be established (Hussein, et al., 2018).
3. Skilled contract staff must be hired for the additional report of the organization.
Actual Weekly Deliverables Achieved Zero (0)
Outcome/ Assessment of Weekly Outcome of the weekly target is that objectives are achieved in the organization,
Target and Awning materials were delivered and ready for assembly, and it ensure that
Assess if the actual completed awnings all the materials are used properly and communicated effectively and efficiently
are on-track, behind or ahead according
to your resource Plan from Activity 1. (Hussein, et al., 2018).

Weekly Budget Amount Monitoring of Project Budget is around $50,0000, and the first week budget is
Outline the first week’s budget, approximately that is $5,000 and it will be different in different weeks.
according to your Resource Plan
(budget) from Activity 1.
Actual Project Spend Actual Project Spend is $55,000.
Outcome/ Assessment of Weekly Outcome of weekly budget is that it has been achieved and it achieve by ensuring
Budget that targets are achieved, and there was not much extending of resources.
Assess if the actual project costs are on-
track, Under budget or over budget
according to your resource Plan (budget)
from Activity 1.
Recommendations
Suggested Recommendations Recommendations include –
List a minimum of two (2) improvements
to work practices for the efficient use of 1. Contract must be signed with the staff members to ensure that project is
resources delivered on time for the additional month.
2. required materials for the awning construction from the overseas supplier to
ensure there were no hold ups.
****END OF ASSESSMENT TASK 3****

Activity 1: Second CFA Resource Plan 

Activity 2: Written Project Report 

Page 49
Page 50
Student Name
Student ID
Date of submission

Student declaration

Activity 1: Develop a Resource Plan 1 2 3
Activity 2: Develop a Written Project Report 1 2 3
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ___________________________________________________________________________________________

Page 51
Authenticity Check
Student Name:
Student ID:
Assessor Use Only

checked:

Page 52
Assessment Task 4: CASE STUDY– Coffee Bar
TASK SUMMARY:
This assessment task is in two (2) activities.
 Activity 1: You are required to develop a Resource Plan
 Activity 2: You are required to monitor performance and write a Project Report
You will have three (3) hours to complete this assessment, which may be undertaken in more than one session

 Computer


What you need to do: What evidence is required:
Activity 1: You are required to develop a Resource Plan Completed Resource Plan
Activity 2: You are required to monitor performance Completed Written Project Report
and write a Project Report

activity.


Page 53
ASSESSMENT TASK 4: CASE STUDY – COFFEE BAR
Case Study Background Information
A friend of yours, Dean, who owns the local bakery, has decided to set up a mobile coffee bar (MCB), over the Christmas,
New Year period (all of December and January) at the local pier, to capitalise on the large number of tourist in the area that
visit and flock to the pier during this period with no other current amenities in this area or competition. Dean has done his
research and already got is permit and mobile coffee bar ready to go. To date Dean has spent a total of $13,143.00
However; with only one (1) month before the scheduled start date on 1st December, Dean has found himself with no spare
time to develop a Resource Plan, due to his current commitment in the Bakery.
Being an awesome friend, you offer to assist him in the development, implementation and review of his required Resource
Plan.
You discuss with Dean the nature and level of resources required to achieve the business objectives and determined you will
need the following resources:
 Minimum of three (3) barristers to work various shift over the two (2)
month period
 Minimum of three (3) serving staff to work various shift over the two (2)
month period
 Two (2) staff for each shift
 Operation hours will be 10:00am – 6pm, seven (7) days a week
 Point of sale (POS) system
 Coffee Beans
 Sugar Sachets
 Disposable Coffee Cups and Lids
 Cupboard Cup Holders
The mobile coffee bar already has a fully equipped coffee machine and refrigerator.
It’s on wheels and easily moved short distances to set up.
The local surf club has offered to store the mobile coffee bar overnight in their secure facility, as well as store extra stock, if
he needs it, which is next to the pier or free, which is great, but you will need to include an additional 30 minutes set up and
30 mins pack up time to each day.
Dean is confident the coffee bar will sell around 500 coffees a day, at a price point of $4.00 for a regular and $5.00 for a
large.
Over the sixty-one (61) project duration, and an average cost of $4.50 per coffee, Deans projected project gross cash flow is
$137,250.00
If the projected budget is reached, Dean plans on making a donation of $10,000.00 to the surf club to show is appreciation,
support and thanks to the community.
Additional Recourse Plan information:
 Document ID: MCB- RP
 Document Owner: Dean
 File Name: MCB Resource Plan V1.0
 Once completed the document will need to be approved by the project sponsor: Dean Jones
Note: To assist you in completion of this assessment task you may like to access the following legislation and resources:

 Hospitality Award: http://awardviewer.fwo.gov.au/award/show/MA000009
Activity 1
Develop a MCB Resource Plan

Page 54
Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a
separate document in soft copy on request)
MOBILE
Coffee Bar
RESOURCE PLAN -coffee bar
Version: <Version Number>
A. Document Control
Document ID MCB- RP
Document Owner Dean
File Name MCB Resource Plan V1.0
B. Document History
1.0 01-03-2022 Creating the Resource Plan
Name Signature Date
Project Sponsor Dean Dean 10-03-2022

Page 55
Project Team Project Team is Dean who is the owner of the business who has started the business of Coffee
Bar.
Project Staff Project Staff is all the local staff members of the Coffee Bar.
Customer Support Customer Support is provided to all the staff members to ensure that there is high customer
satisfaction and there is Customer support team who is there to help to all the customers.
Facilities Facilities are provided to customers that the products are provided must be of good quality.
Using the full equipped machine and refrigerator which is easy for all the staff members.
Equipment Equipment used here is refrigerator and coffee machine ( Borkovskaya, et al., 2018).
Inventory/ disposable Inventory disposable serving items will be used in the coffee bar to serve customers.
serving items
Software Tools Software tools that are used in the coffee bar is Microsoft 365 in which all the data of customers
Must include a system for are recorded and served.
monitoring resource usage
Other Others included in the resource allocation is staff members for different positions will be hired
(Borkovskaya, et al., 2018).
E. Project Timeline
Identify project activities to be undertaken over the project period of eight (8) weeks, and five (5) days
Project Activity Project Duration in Weeks
Description Prior to Project 1 2 3 4 5 6
commencement
Buying all the coffee Completed
machine and
equipment
Hiring staff members Completed
for working in the
Coffee Bar.
Arranging for Completed

inventory disposable
items

Page 56
F. Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks
d Minor Moderate Significant Major Catastrophic
1 2 3 4 5
Rare 1 1 2 3 4 5
Unlikely 2 1 4 6 8 10
Moderate 3 1 6 9 12 15
Likely 4 1 8 12 16 20
Almost Certain 5 1 10 15 20 25
# Identified Potential Risk Likelihood Consequence Risk Rating Strategy to Treat Potential Risk
Identify potential risk below (1-5) (1-5) (1-25) Identify a strategy to eliminate
or mitigate potential risk
1 Coffee machine breaks 3 2 6 Have another coffee machine
down which can be used for further
purpose.
2 Increase the staff turnover 3 3 9 Hire staff according to their
quality and past experiences.
3 Staff Not able to connect 4 4 16 Provide training to all the staff
with customers who are members so that they know
visiting the coffee bar. how to connect with customers
(Langholf, et al., 2021).
4 Milk supplier fails to deliver 2 4 8 Contact with another milk

daily milk supply. supplier who provide the right
amount of milk to all the clients
and customers.
5 Contract staff do not turn 2 5 10 Hire another staff on the basis

up for work or are late to of contract so that their
set up performance can be improved
(Langholf, et al., 2021).
G. Contingency Plans
Contract staff do not turn up for Other staff members must be hired on the basis of contract who will turned up and
work or are late to set up then more amount will be offered to them.
Milk supplier fails to deliver daily Try to contact with other milk supplier who can supply milk on delivery.
milk supply.
Coffee machine / equipment Contingency is that if the coffee machine breaks down or even the equipment is break
breaks down down then make sure to have the another coffee machine or buy the second hand
coffee machine which can be used.
H. Costs and Budget

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Conduct research on the internet to source resource you will need and develop associated project budget estimates for each of
the following project expense areas:
Note: 1kgs of coffee will make approx. 130 coffees
Project Budget
Point of Sale (POS) System

$50,000
Coffee Beans $5,000
Sugar Sachets $5,000
Disposable coffee cups and lids $5,000
Cardboard cup holders $10,000
HR Resources (Baristas) $5,000
HR Resources (Servers) $5,000
Surf Club Donation $5,000
Total Project Budget $90,000

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Activity 2

The Resource Plan you developed in Activity 1, has been approved by Dean Jones.
You immediately implement the Resource Plan and related processes as required to ensure your friend project runs to
schedule, efficient and well organised.
You ordered and Dean/ Project Sponsor paid for almost all the required inventory for the two (2) month project.
Dean managed to recruit trained staff from his bakery, who already hold their food safety certificates. These six (6) casual
staff have been rostered for the entire project period.
*******************
Project Commencement – Day One (1)
Dean has been actively marketing in social media local Facebook group about the coffee bar and promoting it strongly
throughout the community and caravan parks.
Business is doing well and the staff are run off their feet. Queue is consistently 3-5 people deep.
Conclusion of Week One (1)

Business is booming and Dean is run off his foot, providing additional support to the MCB staff and delivering extra milk
during the day to keep up with demand.
Regular coffees Sold Regular Coffees Total Large Coffees Large Coffees Total weekly
Revenue Sold Total Revenue revenue
2960 $11,840 1080 $5,400.00 $15,750.00

MCB and permit $13,143.00
Point of Sale (POS) System $850.00
Coffee Beans (31kgs) $930
Sugar Sachets $65.00
Disposable coffee cups and $2,670.00
lids
Cardboard cup holders $32.40
HR Resources (Baristas) $14,487.50
HR Resources (Servers) $14,487.50
Total Project Spend to Date $20,665.40
Use the information in the case study to write a Project Progress Report, to Dean Jones using the template following. (Template
also available as a separate document in soft copy on request)

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MOBILE
Project Report
Report To: CEO
Report By: Project Manager
Weekly Sales Target Weekly sales target of the organization is $12,000

List the target number of coffees you were aiming to
sell in the first week according to your Resource Plan
from Activity 1.
Actual Weekly Sales Achieved Actual weekly sales that have been achieved is different from the
List the actual number of coffees sold in the past week. weekly sales targets is $10,000 - $15,000
Outcome/ Assessment of Weekly Sales Target Outcome achieved that the performance of weekly sales target is
Assess if the actual sales are on-track, behind or ahead declining because sometimes the performance is improving and
according to your resource Plan from Activity 1.
sometimes it is declining (Cooper, et al., 2018).
Weekly Budget Amount Weekly budget amount that has been determined is $5,665
Outline the first week’s budget, according to your
Resource Plan (budget) from Activity 1.
Actual Project Spend Actual Project spend is $6,000.
Outcome/ Assessment of Weekly Budget Outcome of the weekly budget is that expenses has been
Assess if the actual project costs are on-track, Under increased but the project is still going on and the customer
budget or over budget according to your resource Plan retention as well as customer satisfaction increased and the profit
(budget) from Activity 1.
is also generating (Cooper, et al., 2018).
Recommendations
Suggested Recommendations Prepare the good contingency plan in the organization where the
performance of team members is connecting with clients and
List a minimum of two (2) improvements to work customers and training will be given to staff members.
practices for the efficient use of resources
Monitor the performance of team members so that feedback
would be given to them.
Future Projections
With all project expenses now paid for the entire project period, excluding coffee beans and HR Resources. Projecting forward
– if the MCB maintains this level of sales for the next eight (8) weeks - what will Deans project profit potentially be?
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8
Revenue $12,000 $11,000 $7,000 $15,000 $16,000 $8,000 $7,000

$15,750.00
Expenses $11,000 $7,000 $15,000 $12,000 $11,000 $10,000 $11,000
$20,665.40
Projected ($2,000) ($3,000) ($4,000) ($3,000) ($5,000) ($2,000) ($3,000)
Position $(4,915.40)

Page 60
Page 61
****END OF ASSESSMENT TASK 4****
Activity 1: Completed Resource Plan 

Activity 2: Written Project Report 

Page 62
REFERENCES
BELLOUARD, Y., CHAMPION, A., LENSSEN, B., MATTEUCCI, M., SCHAAP, A., BERESNA, M., ... & LOPEZ, J. (2012). THE
FEMTOPRINT PROJECT. JOURNAL OF LASER MICRO/NANOENGINEERING, 7(1), 1-10.
Bjorvatn, T., & Wald, A. (2018). Project complexity and team-level absorptive capacity as drivers of project
management performance. International Journal of Project Management, 36(6), 876-888.
Borkovskaya, V. (2018). Project management risks in the sphere of housing and communal services. In
MATEC Web of Conferences (Vol. 251, p. 06025). EDP Sciences.
Cooper, R. G., & Sommer, A. F. (2018). Agile–Stage-Gate for Manufacturers: Changing the Way New
Products Are Developed Integrating Agile project management methods into a Stage-Gate system offers
both opportunities and challenges. Research-Technology Management, 61(2), 17-26.
FARRAR, C. R., & WORDEN, K. (2012). STRUCTURAL HEALTH MONITORING: A MACHINE LEARNING PERSPECTIVE. JOHN
WILEY & SONS.
Hussein, B. (2018). Catagorization of project success factors according to project characteristics insights
from 21 project cases from Norway.
KANE, J. (2012). HEALTH COSTS: HOW THE US COMPARES WITH OTHER COUNTRIES. PBS NEWSHOUR, 22.
Kerzner, H. (2019). Using the project management maturity model: strategic planning for project
management. John Wiley & Sons.
Khalid, F. J. I. (2019). The Impact of Poor Planning and Management on the Duration of Construction
Projects: A Review.
LAFFAN, B., & LINDNER, J. (2014). THE BUDGET: WHO GETS WHAT, WHEN, AND HOW?. OXFORD UNIVERSITY PRESS.
Langholf, V., & Wilkens, U. (2021). Agile project management, new leadership roles and dynamic
capabilities–Insight from a case study analysis. Journal of Competences, 11, 1-18.
Pellerin, R., Perrier, N., & Berthaut, F. (2020). A survey of hybrid metaheuristics for the resource-
constrained project scheduling problem. European Journal of Operational Research, 280(2), 395-416.
PIERRE, A. J. (2014). THE GLOBAL POLITICS OF ARMS SALES. PRINCETON UNIVERSITY PRESS.
Wang, J., Qi, H., Bao, L., Li, F., & Shi, Y. (2020). A contingency plan for the management of the 2019 novel
coronavirus outbreak in neonatal intensive care units. The Lancet Child & Adolescent Health, 4(4), 258-259.
Zhang, B., Chen, S., Nichols, E., D’Souza, W., Prado, K., & Yi, B. (2020). A practical cyberattack contingency
plan for radiation oncology. Journal of applied clinical medical physics, 21(7), 181-186.

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STUDENT ASSESSMENT

BSB50120 Diploma of Business (Business

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Assessment Task 2: Case Study – Part 1

Assessment Task 3: Case Study – Part 2

Assessment Task 4: Case Study – Coffee Bar

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