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  • SumariodeAtividades 2021 03 29 18 23 42

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    Francisco Lima
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    This document is a summary of activities report from March 29, 2021 from 00:00 to 23:59. It shows the login and logout times, time spent on various activities like calls, breaks, and idle time for each agent. The highest total call time was 19 hours 20 minutes by agent ALCIONE TRIN. The agent with the highest percentage of call time was ELIETE RODRI at 97.72%. Many agents had zero call time.

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    SumariodeAtividades_2021_03_29_18_23_42

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    This document is a summary of activities report from March 29, 2021 from 00:00 to 23:59. It shows the login and logout times, time spent on various activities like calls, breaks, and idle time for each agent. The highest total call time was 19 hours 20 minutes by agent ALCIONE TRIN. The agent with the highest percentage of call time was ELIETE RODRI at 97.72%. Many agents had zero call time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    14 views4 pages

    SumariodeAtividades 2021 03 29 18 23 42

    Uploaded by

    Francisco Lima
    This document is a summary of activities report from March 29, 2021 from 00:00 to 23:59. It shows the login and logout times, time spent on various activities like calls, breaks, and idle time for each agent. The highest total call time was 19 hours 20 minutes by agent ALCIONE TRIN. The agent with the highest percentage of call time was ELIETE RODRI at 97.72%. Many agents had zero call time.

    Copyright:

    © All Rights Reserved
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    of 4

    Sumário de Atividades

    29/03/2021 18:23:42
    Período do Relatório: 29/03/2021 00:00 à 29/03/2021 23:59
    Logon Tempo Tempo Receptivas Ativas Produtivas Ativas Improd Tempo Tempo

    Agente Inicial Final Tempo Pausa Indisp Qt Tempo TMA Prev Pred Total Tmp Fala Tmp Disc TMA Qt Tmp Disc Pós-Atd T.M.L. Livre T.M.A % Fala

    ADALTON SILV 14:36:48 18:23:39 03:46:51 00:38:27 00:00:38 17 01:39:29 05:51 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:19:27 00:03:49 01:08:50 05:51 52.43

    ADRIANA MAR 10:17:14 14:19:56 04:02:42 00:31:41 00:00:38 37 02:44:33 04:26 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:46:00 00:00:00 04:26 86.75

    ADRIANO LEAL 14:31:31 15:52:52 01:21:21 00:00:00 00:00:00 6 00:41:25 06:54 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:16:52 00:03:17 00:23:04 06:54 71.65

    ALCIONE TRIN 00:00:00 18:23:39 19:20:37 00:09:57 00:00:00 6 18:47:22 07:53 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:06:44 00:02:04 00:16:34 07:53 97.72

    ANA PAULA 14:33:58 15:37:18 01:02:18 00:00:00 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:31:09 01:02:18 00:00 0.00

    ANANDA JULLL 09:59:55 14:16:30 04:16:35 00:32:40 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 03:43:55 03:43:55 00:00 0.00

    AURILENE SAN 14:46:38 18:23:39 03:37:01 00:23:57 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 03:13:04 03:13:04 00:00 0.00

    BARBARA MIR 14:35:11 18:23:39 03:48:28 00:24:37 00:00:25 26 01:31:16 03:30 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:21:38 00:03:21 01:30:32 03:30 49.42

    BARBARA TRIN 14:24:22 18:23:39 03:59:17 00:24:38 00:00:12 24 01:51:38 04:39 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:24:12 00:03:08 01:18:37 04:39 56.77

    BEATRIZ PACH 15:14:36 16:01:47 00:47:11 00:09:05 00:00:00 4 00:20:38 05:09 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:33 00:03:23 00:16:55 05:09 44.90

    BRENO CAVAL 14:39:45 18:23:39 03:43:54 00:26:51 00:00:11 19 01:18:44 04:08 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:41:14 00:03:50 01:16:54 04:08 53.58

    BRUNO GUIMA 14:33:21 18:23:39 03:50:18 00:28:53 00:00:12 19 02:05:59 06:37 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:25:04 00:02:30 00:50:10 06:37 65.59

    CAMILA SANT 10:01:51 13:56:42 03:03:14 00:33:25 00:00:24 22 02:04:04 05:38 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:25:36 00:00:00 05:38 81.68

    CARLA WANES 14:43:04 16:08:12 01:25:08 00:00:00 00:00:00 6 00:38:55 06:29 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:27:13 00:02:42 00:19:00 06:29 77.68

    CARLOS JONA 14:37:52 15:39:49 01:01:57 00:00:00 00:00:00 5 00:34:14 06:50 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:08:25 00:03:13 00:19:18 06:50 68.85

    CASSIA FABIO 10:06:16 14:20:11 04:13:55 00:29:43 00:00:39 27 03:00:27 06:41 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:43:19 00:00:00 06:41 88.13

    CLAUDIO.MEL 14:32:56 18:23:39 03:50:43 00:24:54 00:00:00 13 01:57:30 09:02 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:23:57 00:04:35 01:04:22 09:02 61.31

    CONSTANCIA L 11:38:10 14:53:58 03:15:48 00:28:43 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 02:47:05 02:47:05 00:00 0.00

    CRISTIELI PER 14:36:32 18:23:39 03:47:07 00:29:51 00:00:48 18 01:29:06 04:57 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:44:08 00:03:19 01:03:14 04:57 58.66

    DANIELE DE F 10:01:09 14:24:26 04:23:17 00:41:16 00:01:18 48 02:40:55 03:21 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 01:00:28 00:00:00 03:21 84.09

    DULCELINDA 10:13:00 14:25:25 04:12:25 00:24:08 00:00:49 27 03:00:04 06:40 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:47:41 00:00:00 06:40 90.23

    ELIETE RODRI 14:41:54 18:23:39 03:41:45 00:10:02 00:00:12 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 03:31:31 03:31:31 00:00 0.00

    ELISANDRA PE 10:05:09 14:31:16 04:26:07 00:30:21 00:00:25 35 03:31:53 06:03 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:23:30 00:00:00 06:03 88.45

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    Logon Tempo Tempo Receptivas Ativas Produtivas Ativas Improd Tempo Tempo

    Agente Inicial Final Tempo Pausa Indisp Qt Tempo TMA Prev Pred Total Tmp Fala Tmp Disc TMA Qt Tmp Disc Pós-Atd T.M.L. Livre T.M.A % Fala

    ELTON NASCI 10:02:42 14:24:30 04:21:48 00:52:17 00:01:27 31 01:56:10 03:44 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 01:32:40 03:44 79.77

    EUDA BARROS 00:00:00 18:23:39 22:12:19 00:27:23 00:00:34 19 01:33:04 04:53 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:28:44 00:53:45 19:42:34 04:53 9.14

    FABRICIO GUI 14:35:41 18:23:39 03:41:13 00:28:56 00:00:00 19 01:41:10 05:19 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:22:57 00:03:14 01:08:10 05:19 56.11

    FRANCIANE T. 14:38:22 18:23:39 03:45:17 00:23:41 00:00:13 16 01:35:34 05:58 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:51:07 00:03:13 00:54:42 05:58 65.11

    GABRIEL FERR 17:15:35 17:50:00 00:34:25 00:28:23 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:06:02 00:06:02 00:00 0.00

    GABRIELA CAR 09:59:52 13:58:00 03:15:23 00:30:31 00:00:58 30 01:58:41 03:57 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:45:16 00:00:00 03:57 83.91

    GABRIELA.BRA 14:27:31 18:23:39 03:56:08 00:26:28 00:00:49 20 01:54:44 05:44 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:36:52 00:02:43 00:57:15 05:44 64.20

    GILMARA BEZE 14:32:12 15:37:05 01:04:53 00:03:29 00:00:00 10 00:26:06 02:36 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:05:15 00:02:43 00:30:03 02:36 48.32

    IONE DE NAZA 14:34:05 15:33:23 00:54:03 00:00:00 00:00:00 4 00:22:57 05:44 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:14:12 00:02:49 00:16:54 05:44 68.73

    ISABELA VILA 14:32:55 15:49:28 01:16:33 00:09:06 00:00:12 5 00:42:47 08:33 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:04:56 00:03:15 00:19:32 08:33 62.33

    ISRAEL SOUSA 10:03:55 14:25:01 04:21:06 00:36:23 00:01:23 53 02:43:51 03:05 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 01:00:10 00:00:00 03:05 85.80

    ITALO MOREIR 15:46:09 18:23:39 02:37:30 00:37:57 00:00:00 0 00:00:00 00:00 2 0 2 00:03:02 00:00:01 01:31 1 00:00:00 00:00:00 00:29:07 01:56:30 01:31 1.93

    IVELTA TEIXEI 15:25:29 18:23:39 02:21:20 00:42:55 00:00:00 0 00:00:00 00:00 1 0 1 00:01:47 00:00:00 01:47 0 00:00:00 00:00:00 00:24:09 01:36:38 01:47 1.26

    JAMILLE.MELO 14:27:27 18:23:39 03:56:12 00:23:42 00:00:24 19 01:54:09 06:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:25:51 00:03:36 01:12:06 06:00 59.27

    JENIFER BRIT 14:28:45 18:23:39 03:54:54 00:31:28 00:00:12 21 01:55:42 05:30 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:17:32 00:03:10 01:10:00 05:30 56.72

    JESSICA ARIEL 15:40:38 18:23:39 01:22:02 00:37:11 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:14:57 00:44:51 00:00 0.00

    JESSICA SANT 10:01:35 16:59:51 06:43:58 00:36:53 00:00:00 1 00:00:05 00:05 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:02:30 01:31:07 06:04:30 00:05 0.64

    JOAO QUINTE 09:59:48 14:22:36 04:22:48 00:24:44 00:00:00 42 03:32:53 05:04 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:24:53 00:00:00 00:00:18 05:04 90.47

    JOSE FELIPE M 14:33:00 15:33:30 01:00:30 00:00:00 00:00:00 10 00:34:59 03:29 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:06:31 00:01:43 00:19:00 03:29 68.60

    JULIA IZABELL 14:34:57 15:39:31 01:04:34 00:09:55 00:00:11 10 00:29:34 02:57 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:07:27 00:01:35 00:17:27 02:57 57.33

    KARINA SANT 14:37:29 18:23:39 03:39:57 00:25:34 00:00:00 27 01:25:06 03:09 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:24:31 00:02:49 01:24:46 03:09 49.84

    KAROLINE MA 10:02:58 14:22:32 04:19:34 00:43:06 00:01:11 47 01:47:02 02:16 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 01:48:54 00:00:00 02:16 83.19

    KELY VITORIA 14:32:11 15:57:49 01:25:38 00:08:50 00:00:00 4 00:54:30 13:37 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:02:48 00:03:54 00:19:30 13:37 66.91

    LARISSA THAI 09:59:56 14:16:31 04:16:35 00:35:56 00:01:41 66 03:12:39 02:55 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:26:35 00:00:00 02:55 85.44

    LARISSA LIMA 14:40:35 18:23:39 03:43:04 00:47:04 00:01:11 20 01:18:22 03:55 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:25:59 00:03:21 01:10:28 03:55 46.78

    LEILA PINTO 14:34:41 18:23:39 03:48:58 00:33:00 00:00:00 20 01:34:32 04:43 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:12:48 00:04:13 01:28:38 04:43 46.88

    Página 2 de 4
    Logon Tempo Tempo Receptivas Ativas Produtivas Ativas Improd Tempo Tempo

    Agente Inicial Final Tempo Pausa Indisp Qt Tempo TMA Prev Pred Total Tmp Fala Tmp Disc TMA Qt Tmp Disc Pós-Atd T.M.L. Livre T.M.A % Fala

    LUCAS GABRIE 14:38:07 15:57:30 01:12:13 00:00:00 00:00:00 7 00:41:52 05:58 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:03:08 00:03:01 00:27:13 05:58 62.31

    LUCIANA DO S 09:59:55 14:17:00 04:09:40 00:30:33 00:00:49 32 02:52:13 05:22 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:45:56 00:00:00 00:00:09 05:22 87.38

    LUCIANE PIME 10:13:32 14:28:58 04:13:53 00:51:01 00:00:00 34 03:09:56 05:35 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:12:55 00:00:00 00:00:01 05:35 79.90

    MARCELA BAN 10:06:56 15:45:59 05:38:30 00:39:38 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 02:29:26 04:58:52 00:00 0.00

    MARCIO CARV 09:59:51 18:23:39 03:57:54 00:24:50 00:00:25 24 01:54:40 04:46 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:14:01 00:03:13 01:23:58 04:46 54.09

    MARIA GORET 14:42:02 15:49:22 01:01:39 00:00:00 00:00:00 6 00:37:39 06:16 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:03:48 00:02:31 00:20:12 06:16 67.23

    MARILENA S D 10:40:12 14:45:47 04:05:35 00:40:01 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 03:25:34 03:25:34 00:00 0.00

    MAYRA MUNIZ 10:02:05 10:22:08 00:20:03 00:00:00 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:20:03 00:20:03 00:00 0.00

    MILENA SACRE 10:04:37 14:29:11 03:59:06 00:32:05 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 01:09:00 03:27:01 00:00 0.00

    MONICA GARC 10:00:27 14:23:59 04:23:32 00:23:55 00:00:35 49 02:56:48 03:36 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 01:02:02 00:00:00 00:00:12 03:36 90.63

    NADIA SOUZA 15:08:28 15:33:18 00:24:50 00:04:34 00:00:00 2 00:02:40 01:20 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:08:10 00:03:08 00:09:26 01:20 43.62

    NATALIA MACI 10:04:39 14:29:14 04:24:35 00:31:54 00:00:48 39 03:14:49 04:59 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:37:31 00:00:00 04:59 87.81

    NIVEA BAIA 15:38:19 18:23:39 02:45:20 00:43:22 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 02:01:58 02:01:58 00:00 0.00

    PRISCILA.ALV 14:27:47 18:23:39 03:55:52 00:23:39 00:00:35 28 01:49:48 03:55 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:19:03 00:02:51 01:22:47 03:55 54.63

    RENATA DO S 10:44:12 10:50:11 00:05:59 00:00:00 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:05:59 00:05:59 00:00 0.00

    RENATA REGI 00:00:00 18:23:39 19:43:54 18:33:25 00:00:00 6 00:29:35 04:55 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:19:56 00:02:37 00:20:58 04:55 4.18

    RENATO PATRI 15:39:56 18:23:39 02:43:43 00:36:57 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 02:06:46 02:06:46 00:00 0.00

    ROBERTA PEG 14:37:40 15:49:23 01:02:36 00:00:00 00:00:00 9 00:23:45 02:38 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:09:21 00:02:40 00:29:30 02:38 52.88

    SALOMAO DA 00:00:00 18:23:39 19:54:03 00:10:00 18:23:51 11 00:47:10 04:17 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:09:51 00:01:32 00:23:11 04:17 4.78

    SAMILA MOUR 10:00:19 14:29:36 04:29:17 00:28:38 00:00:36 26 03:40:39 08:29 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:19:09 00:00:00 00:00:15 08:29 89.05

    SILMARA DOS 12:06:26 13:28:04 00:33:47 00:33:27 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:00:10 00:00:20 00:00 0.00

    SILVIA BRASIL 14:36:17 15:37:14 01:00:57 00:00:00 00:00:00 4 00:38:10 09:32 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:02:29 00:04:03 00:20:18 09:32 66.69

    SILVIO REIS 10:04:27 14:30:20 04:25:53 00:30:13 00:00:37 37 03:18:38 05:22 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:36:40 00:00:00 05:22 88.50

    TATIANNE SAN 10:04:25 14:11:18 03:18:44 00:25:07 00:00:24 22 02:22:27 06:28 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:30:59 00:00:00 06:28 87.27

    THIAGO PIRES 14:39:35 18:23:39 03:44:04 00:24:56 00:00:12 21 01:45:00 05:00 0 0 0 00:00:00 00:00:00 00:00 1 00:00:00 00:10:43 00:03:37 01:23:13 05:00 51.64

    VALERIA CRIS 11:07:20 15:24:59 04:17:39 00:58:43 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 03:18:56 03:18:56 00:00 0.00

    Página 3 de 4
    Logon Tempo Tempo Receptivas Ativas Produtivas Ativas Improd Tempo Tempo

    Agente Inicial Final Tempo Pausa Indisp Qt Tempo TMA Prev Pred Total Tmp Fala Tmp Disc TMA Qt Tmp Disc Pós-Atd T.M.L. Livre T.M.A % Fala

    VANUZA SILVA 14:32:38 18:23:39 03:51:01 00:25:23 00:00:36 20 01:39:40 04:59 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:32:30 00:03:28 01:12:52 04:59 57.21

    YAGO SILVA 10:32:38 14:22:38 03:50:00 00:29:55 00:00:37 25 02:41:29 06:27 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:38:21 00:00:00 06:27 86.88

    YULLI DOS SA 10:02:39 13:47:58 00:44:34 00:28:34 00:00:00 0 00:00:00 00:00 0 0 0 00:00:00 00:00:00 00:00 0 00:00:00 00:00:00 00:05:20 00:16:00 00:00 0.00

    Total 00:00:00 18:23:39 307:17:34 49:58:51 18:47:22 12 118:39:47 05:40 3 0 3 00:04:49 00:00:01 01:36 2 00:00:00 26:11:02 00:04:05 93:35:42 05:39 47.16

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