Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the
month of Aug 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Aug 2018 were 913.95 lakhs
as against 754.11 lakhs during the corresponding period of previous year thereby
registering a growth of 21.20% (Ref Table 1).
1000.00 913.95 Growth: YoY = + 21.20 %
900.00 MoM = + 17.17 %
800.00 754.11
Pax Carried (in Lakhs)

700.00
600.00
500.00 2017
400.00 2018
300.00
200.00 113.54
96.90
100.00
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Aug 2018
are as follows (Ref Table 2):
93.8
93.6

100.0
88.7
87.2
84.6

84.1
83.9

82.8
82.3
82.3

82.0

81.5
80.5

79.7

90.0
79.2

76.2

75.7
74.8

80.0
Pax Load Factor (%)

70.0
52.3

60.0
50.0
40.0
24.9

30.0
19.0

20.0
5.9

10.0
0.0
0.0

0.0
Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air
India Airways Air Deccan Odisha

Jul-18 Aug-18

1
 The passenger load factor in the month of Aug 2018 has shown increasing trend
compared to previous month due to beginning of festive season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Aug
2018 has been 2.27 %.Airline-wise details of cancellations are as follows:
Zoom Air 100.00
Air Odisha 66.20
Air Deccan 5.00
Trujet 4.44
AI 3.17
IndiGo 2.52
JetLite 2.48
Jet Airways 0.69
Air Asia 0.56
Spicejet 0.47
Vistara 0.42
Go Air 0.30

0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00 100.00

Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 1.8%
Technical 6.9%

Conse/Misc
39.1%

Weather 50.7%
Commercial 1.6%

2
Passenger Complaints during the month

During Aug 2018, a total of 668 passenger related complaints had been received
by the scheduled domestic airlines. The number of complaints per 10,000 passengers
carried for the month of Aug 2018 has been around 0.59. The airline-wise details are as
follows:

Air Odisha 36.2

Air Deccan 21.8
Air India (dom) 1.6
Jet Airways+Jetlite 1.2
Trujet 0.6
Go Air 0.4
IndiGo 0.3
Spicejet 0.2
Air Asia 0.1
Vistara 0.1
Zoom Air 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0

No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Others Fare
Catering 8.1% Refund 0.6%
Staff Behaviour
0.7% 2.8%
6.6%

Disability
0.6%

Flight Problem
27.8%
Customer
Service
24.7%

Baggage
28.0%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

35.0

29.2

28.9
28.0

28.0
27.8

27.5
30.0

25.2

24.7
24.7
25.0

20.0

15.0

8.1

8.1
7.3
10.0

6.7
6.6
4.9

4.0
3.2
2.8

5.0
1.2

0.7
0.6

0.6
0.4

0.3
0.3

0.1
0.0
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Jun-18 Jul-18 Aug-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Aug

2018 is given in the following table. Zoom Air did not operate in CAT I routes for the
month of Aug 2018.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 100.0 1.40 30.4
Jet Airways + JetLite 51.2 1.10 18.4
Spicejet 96.7 1.30 29.1
Go Air 90.5 1.09 30.1
IndiGo 140.3 1.07 27.7
Vistara 35.4 1.19 18.0
Air Asia 171.6 1.49 73.7
Zoom Air - - -
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%
4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Aug 2018 is as follows:
OTP at Four Metro Airports
Spicejet 87.4

IndiGo 87.2

Go Air 87.2

Vistara 83.6

Jet Airways+JetLite 82.6

Air India (Dom) 75.3

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 82.2

DEL 77.1

BOM 73.9

HYD 65.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

5
 Jet Airways + JetLite

BLR 90.5

HYD 87.3

DEL 81.7

BOM 80.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 91.3

DEL 87.9

BLR 85.8

BOM 83.7

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

DEL 87.7

BLR 87.7

BOM 87.4

HYD 82.0

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

HYD 88.5

BLR 88.1

DEL 88.0

BOM 83.4

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

BLR 89.5

HYD 84.9

DEL 84.2

BOM 76.9

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Airport 5%
Wx 1%

ATC 14%
Misc 2%
Pax 2%

Ramp 1%
Reactionary 64% Tech 5%

Ops 6%

8
Revenue Earned& Seats Sold in Highest Fare Bucket

The revenue earned and the number of seats sold by scheduled private airlines
in the highest fare bucket on select 20 sectors is as follows:

Air India

% of Seats Sold in Highest fare bucket

50.0%
45.0%
40.0%
35.0%
30.0%
25.0%
20.0%
15.0%

7.41%
4.24%
10.0%

4.36%
2.20%
0.93%

0.94%
0.66%

0.65%

0.66%
0.62%
0.57%

0.53%

0.47%

0.50%

0.48%
0.46%

0.42%

0.44%

0.46%

0.46%
0.41%

0.40%

0.40%

0.36%

0.34%
0.32%
0.26%

0.29%

0.28%
0.24%

0.23%
0.20%
0.18%

0.17%
0.12%
0.12%
0.05%

0.06%
5.0%
0.0%

Jul-18 Aug-18

% of Revenue Earned in Highest fare bucket

60.0%
55.0%
50.0%
45.0%
40.0%
35.0%
30.0%
25.0%
13.27%

11.84%

20.0%
7.41%

15.0%
7.01%
4.70%

3.57%
3.31%
2.85%

2.71%
2.47%

2.43%

2.29%

2.19%
2.13%
1.98%

10.0%
1.86%
1.79%
1.79%

1.72%
1.63%

1.66%

1.66%

1.54%

1.49%

1.48%
1.43%
1.38%

1.37%
1.29%
1.21%

1.14%

1.01%
0.90%

0.89%

0.83%
0.79%

0.66%
0.51%

5.0%
0.0%
-5.0%

Jul-18 Aug-18

9
 10.0%
10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.0%
2.0%
4.0%
6.0%
8.0%
1.02% 0.47%
1.48% 0.80%
0.51% 0.13%
0.00% 0.00%
0.59% 0.23%
1.11% 0.47%
0.46% 0.17%
0.51% 0.21%
0.46% 0.30%
0.65% 0.34%
2.08% 0.73%
6.29% 2.24%
0.93% 0.52%
1.44% 0.72%
0.48% 0.22%
1.01% 0.42%

Jul-18
Jul-18
0.82% 0.21%
0.06% 0.05%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%

Aug-18
0.00%
Aug-18 0.00%
Jet Airways

0.60% 0.11%
0.68% 0.13%
0.52% 0.26%
1.24% 0.59%
0.76% 0.29%
% of Seats Sold in Highest fare bucket

1.37% 0.39%
1.49% 0.80%
% of Revenue Earned in Highest fare bucket
0.50% 0.39%
0.58% 0.35%
0.47% 0.33%
1.51% 0.60%
0.73% 0.28%
0.29% 0.23%
0.44% 0.20%
0.00% 0.00%
0.00% 0.00%

10
 10.0%
10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.0%
2.0%
4.0%
6.0%
8.0%
0.02% 0.00%
0.47% 0.07%
0.02% 0.00%
0.02% 0.00%
0.06% 0.01%
0.22% 0.04%
0.00% 0.00%
0.00% 0.00%
0.06% 0.01%
0.61% 0.11%
2.26% 0.35%
4.25% 0.77%
1.71% 0.45%
0.75% 0.15%
0.00% 0.00%

Jul-18

Jul-18
0.00% 0.00%
0.12% 0.02%
0.02% 0.00%
Indigo

Aug-18
Aug-18
0.90% 0.15%
0.00% 0.00%
0.01% 0.00%
0.00% 0.00%
0.00% 0.00%
0.20% 0.03%
% of Seats Sold in Highest fare bucket

0.02% 0.01%
0.00% 0.00%
0.46%
% of Revenue Earned in Highest fare bucket 0.13%
1.37% 0.36%
0.00% 0.00%
0.03% 0.01%
1.05% 0.16%
0.00% 0.00%
0.71% 0.19%
0.03% 0.01%

11
 10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%

100.0%
100.0%

0.0%
0.0%
2.97% 0.88%
10.42% 3.73%
3.33% 1.31%
9.49% 3.73%
2.03% 0.90%
8.29% 3.97%
3.24% 1.36%
7.36% 2.91%
10.95% 3.38%
17.83% 5.59%
5.73% 3.55%
1.45% 0.56%
1.76% 0.53%
0.82% 0.29%
11.74% 3.91%
0.61% 0.14%
7.59% 2.41%

Jul-18
Jul-18
3.87% 1.30%
7.16% 3.06%
0.25% 0.07%
8.56% 4.35%
Go Air

1.61% 0.49%

Aug-18
Aug-18
18.01% 11.08%
8.83% 4.09%
0.85% 0.26%
1.89% 0.68%
1.78% 0.61%
4.52% 1.60%
% of Seats Sold in Highest fare bucket

7.17% 2.56%
6.40% 2.08%
0.00%
0.00% % of Revenue Earned in Highest fare bucket 0.00%
0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
2.49% 1.25%
4.34% 2.05%

12
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

10.0%

0.0%
2.0%
4.0%
6.0%
8.0%
0.01%
0.08% 0.19%
1.25%
0.00%
0.00% 0.00%
0.00%
0.00%
0.00% 0.06%
0.38%
0.00%
0.00% 0.00%
0.00%
0.00% 0.00%
0.17% 0.02%

1.17% 0.12%
1.10% 1.00%

1.80% 0.26%
1.65% 0.45%

0.00% 0.00%
0.02% 0.00%
0.27%

Jul-18

Jul-18
1.89%
0.00% 0.00%
0.00% 0.00%
0.14% 0.02%
0.00%
Spicejet

0.00%

Aug-18
Aug-18
0.00% 0.00%
0.18% 0.03%
0.00% 0.00%
0.04% 0.00%
0.13% 0.02%
0.00% 0.00%
0.17%
% of Seats Sold in Highest fare bucket

0.93%
0.22% 0.05%

% of Revenue Earned in Highest fare bucket

0.10% 0.01%
0.05% 0.01%
0.00% 0.00%
0.00% 0.00%
1.30% 0.43%
0.46% 0.06%
0.66% 0.12%
1.59% 0.20%
0.29% 0.04%

13
 10.0%
10.0%

0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
0.17% 0.18%
0.63% 0.23%

0.20% 0.25%
0.47% 0.27%

0.08% 0.09%
0.02% 0.04%

0.15% 0.04%
0.14% 0.11%

0.16% 0.14%
0.45% 0.22%

Jul-18
Jul-18
0.04% 0.07%
0.16% 0.15%

0.70% 0.71%
Vistara

Aug-18
Aug-18
1.50% 1.62%

2.49% 1.17%
1.66% 0.89%

0.00% 0.00%
% of Seats Sold in Highest fare bucket

0.00% 0.00%

% of Revenue Earned in Highest fare bucket

0.14% 0.10%
0.15% 0.13%

0.11% 0.00%
0.02% 0.00%

0.38% 0.10%
0.40% 0.17%

14
 Air Asia

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%

1.0%

0.36%
0.07%

0.04%

0.04%
0.01%

0.00%
0.0%
BLR-DEL DEL-GAU CCU-DEL

Jul-18 Aug-18

% of Revenue Earned in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
0.43%

1.0%
0.17%

0.15%
0.07%

0.03%

0.02%

0.0%
BLR-DEL DEL-GAU CCU-DEL

Jul-18 Aug-18

15
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of Facilities No. Status of
ofPax Facilities & ofPax & Compensation ofPax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Refunds
 Rebookedon  Refunds where
 Rescheduling
other flights 28984 pax desired
 Hotel
Air India 1039  Hotel 5465  Rescheduling
accommodation
accommodation  Amount spent
 Compensation of Rs.
 Compensation of on facilitation of
16.26 lakhs
Rs. 50.56 lakhs Rs. 60.19 lakhs
 Refund
 Refunds
 Rebooked on  Refreshments
Jet  Rescheduling
other flights 1017 1192  Refunds where
Airways  Hotel
1206  Hotel pax desired
and accommodation.
JetLite
accommodation  Rescheduling
 Compensation of Rs.
 Compensation of
0.05 lakhs
Rs. 75.42 lakhs
 Refreshments
 Refreshments  Transfer to other
3066  Rescheduling 13890 airlines
SpiceJet 153 7.70 lakhs
 Compensation of Rs.  Amount spent
13.83 lakhs on facilitation of
Rs. 35.93 lakhs
 All pax given
refreshments
335  Refreshments 2761
Go Air Nil Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
 Refreshments
 Rescheduling
Indigo 9 0.03 lakhs 3407 62252  Refreshments
 Compensation of Rs.
0.44 lakhs
 Refreshments
 Rescheduling
Air Asia 3 0.20 lakhs 184 0.52 lakhs 4867  Amount spent on
facilitation of Rs
6.88 lakhs
 Refreshments
 Rescheduling
Vistara 1 0.09 lakhs 5701 5.33 lakhs 1385  Amount spent on
facilitation of Rs.
2.16 lakhs
 Refreshments
 Rescheduling
TruJet Nil Nil 305 7.35 lakhs 62  Amount spent on
facilitation of Rs
1.27 lakhs
Zoom Air Nil Nil 120 Nil Nil Nil
Air
1 Nil 4 Nil 2 Nil
Deccan
Air
Nil Nil 8 Nil 14 Nil
Odisha

16
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 133.99 Rs. 43.79 lakhs Rs. 106.42
2412 lakhs 19612 compensation 115409 lakhs towards
compensation and facilities facilitation

17
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.29 99.36 114.65 86.7 13.3
Feb 14.23 93.21 107.44 86.8 13.2
Mar 15.53 100.27 115.80 86.6 13.4
Ist Quarter 45.06 292.84 337.90 86.7 13.3
Apr 15.31 99.82 115.13 86.7 13.3
May 15.18 103.38 118.56 87.2 12.8
Jun 14.11 99.14 113.25 87.5 12.5
IInd Quarter 44.60 302.34 346.94 87.1 12.9
Jul 14.30 101.27 115.57 87.6 12.4
Aug 14.41 99.13 113.54 87.3 12.7
Sep
IIIrd Quarter 28.71 200.40 229.11 87.5 12.5
Oct
Nov
Dec
IVth Quarter
Total 118.37 795.58 913.95 87.0 13.0

Percentage Share
Air India Private Total
Data of 2017 Private
(Domestic) Carriers Domestic Air India
Carriers
st
I Qtr 37.01 235.79 272.79 86.4 13.6
nd
II Qtr 37.52 251.24 288.76 87.0 13.0
rd
III Qtr 25.74 166.82 192.56 86.6 13.4
IVthQtr
Total 100.27 653.84 754.11 86.7 13.3
Growth (%) = 18.05 21.68 21.20
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air Air
(Dom) Airways Jet Asia Air Deccan Odisha
Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 -
Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3
Mar 83.6 86.2 87.1 95.0 88.0 89.0 82.0 88.2 72.4 70.4 53.1 26.0
Apr 84.0 85.6 84.4 95.5 89.5 91.9 87.5 88.8 80.0 75.1 35.0 26.0
May 81.3 80.4 80.2 94.8 89.2 91.0 89.7 85.7 82.7 75.1 48.7 32.1
Jun 80.9 79.5 79.6 93.3 88.6 88.3 86.7 84.8 79.0 78.8 44.7 33.5
Jul 82.3 83.9 80.5 93.8 87.2 88.7 79.7 84.1 74.8 0.0 19.0 5.9
Aug 82.3 82.0 79.2 93.6 84.6 82.8 76.2 81.5 75.7 0.0 52.3 24.9
Sep
Oct
Nov
Dec

19
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha
Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 -
Jan
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 -
Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00
Feb
Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0
Pax Carried 15.53 17.43 1.84 14.74 10.40 45.76 5.24 4.42 0.01 0.43 0.00 0.00
Mar
Market Share 13.4 15.0 1.6 12.7 9.0 39.5 4.5 3.8 0.0 0.4 0.0 0.0
Pax Carried 45.06 49.52 6.79 42.53 31.56 134.23 14.69 12.36 0.07 1.06 0.02 0.00
IstQtr
Market Share 13.3 14.7 2.0 12.6 9.3 39.7 4.3 3.7 0.0 0.3 0.0 0.0
Pax Carried 15.31 16.94 1.73 14.27 10.10 45.80 5.79 4.63 0.02 0.53 0.00 0.01
Apr
Market Share 13.3 14.7 1.5 12.4 8.8 39.8 5.0 4.0 0.0 0.5 0.0 0.0
Pax Carried 15.18 16.26 1.82 14.59 10.34 48.53 6.48 4.71 0.05 0.57 0.01 0.01
May
Market Share 12.8 13.7 1.5 12.3 8.7 40.9 5.5 4.0 0.0 0.5 0.0 0.0
Pax Carried 14.11 15.12 1.94 13.70 10.55 46.73 6.01 4.52 0.04 0.52 0.01 0.00
Jun
Market Share 12.5 13.3 1.7 12.1 9.3 41.3 5.3 4.0 0.0 0.5 0.0 0.0
Pax Carried 44.60 48.32 5.50 42.56 30.99 141.06 18.28 13.86 0.11 1.62 0.02 0.02
IIndQtr
Market Share 12.9 13.9 1.6 12.3 8.9 40.7 5.3 4.0 0.0 0.5 0.0 0.0
Pax Carried 14.30 15.76 1.71 14.27 10.27 48.65 5.58 4.51 0.00 0.51 0.00 0.00
Jul
Market Share 12.4 13.6 1.5 12.3 8.9 42.1 4.8 3.9 0.0 0.4 0.0 0.0
Pax Carried 14.41 15.61 1.63 14.04 10.14 47.57 5.37 4.23 0.00 0.51 0.01 0.01
Aug
Market Share 12.7 13.8 1.4 12.4 8.9 41.9 4.7 3.7 0.0 0.4 0.0 0.0
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried 28.71 31.38 3.35 28.32 20.41 96.22 10.95 8.74 0.00 1.02 0.01 0.01
Market Share 12.5 13.7 1.5 12.4 8.9 42.0 4.8 3.8 0.0 0.4 0.0 0.0
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 118.37 129.21 15.64 113.41 82.96 371.51 43.91 34.97 0.18 3.70 0.06 0.03
Market Share 13.0 14.1 1.7 12.4 9.1 40.6 4.8 3.8 0.0 0.4 0.0 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 8 0.1 8 0

Vistara 5 0.1 5 0

Go Air 42 0.4 42 0

Indigo 155 0.3 155 0

SpiceJet 23 0.2 23 0

Jet Airways + JetLite 199 1.2 199 0

Air India (Dom) 228 1.6 166 62

TruJet 3 0.6 3 0

Air Deccan 3 21.8 3 0

Zoom Air 0 0.00 0 0

Air Odisha 2 36.2 2 0

Total 668 0.59 606 62

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