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#795  File Invite due date changes

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by Kimberly Ingram on Mar 24, 2022 01:49 PM | DueBy : N/A

Description

To: itsupport@atcu.com

Victor,
 
These are two examples of invite that I sent and Charly sent that the due dates changed from what they were set to. The first one shows 3/23, which was yesterday so I definiely wouldn’t have sent t
even let you click the previous day. I had set it to 3/24 and in the review of the invite right before you send it, I changed it back to 3/24 before sending but it still backdated after. Charly’s was set to 3/
 
 
 

 
 
 
 
Here’s screen shots as I created a new one.
 

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 Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist
Time Analysis History

 
 
Email and invite side for the recipient.
           

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 Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History

 
 
 
 
 
 

Kimberly Ingram |APPLICATION SUPPORT

Alabama Teachers Credit Union | ph: 256.467.0325
 
CONFIDENTIALITY NOTICE:  This message contains information that may be confidential and is intended only for the use of the individual or Alabama Teachers Credit Union.  If you are not the intended recipient, you are hereby notified that an
distribution or copying of this communication is strictly prohibited.  If you have received this communication in error, please immediately notify us by return e-mail, fax or phone and destroy any copies, electronic, paper or otherwise, which yo
communication.
 

Request details

Properties

Request Type Not Assigned Impact Not Assigned

Status Open Impact Details -

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Mode E-Mail Urgency Not Assigned
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist
Level Not
Time Assigned
Analysis History Priority Not Assigned

Group Application Support Category Not Assigned

Technician Victor Morales Subcategory Not Assigned

Service Category General Requests Item Not Assigned

E-mail Id(s) To Notify -

Asset(s) - Created By System

Department Loans SLA Not Assigned

Template Default Request Created Date Mar 24, 2022 01:49 PM

Scheduled Start Time - Scheduled End Time -

DueBy Date - Response DueBy Time -

Last Update Time Mar 25, 2022 10:04 AM

Requester details

Kimberly Ingram
KIngram@atcu.com

* Name Kimberly Ingram First Name Kimberly

Middle Name - Last Name Ingram

VIP User No

Employee ID - Job title -

Department Name Loans Reporting To -

Phone - Mobile -

Business Impact - Description -

Primary Email KIngram@atcu.com

Share details
- This Request is not shared with any user.

Resolution
- No resolution found.

Conversations

System Mar 24, 2022 01:49 PM

To: kingram@atcu.com
Subject: Your request has been logged with Request Id ##RE-795##

                  ATCU IT Service Desk

             New Ticket Created

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 Kimberly Ingram,
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist
Your request has been created with ID: 795.
Time Analysis History
View Request

The title of the request is:

File Invite due date changes

The description is:

Victor,
 
These are two examples of invite that I sent and Charly sent that the due dates
changed from what they were set to. The first one shows 3/23, which was
yesterday so I definiely wouldn’t have sent that. File Invite won’t even let you
click the previous day. I had set it to 3/24 and in the review of the invite right
before you send it, I changed it back to 3/24 before sending but it still backdated
after. Charly’s was set to 3/25.
 
 
 

 
 
 
 
Here’s screen shots as I created a new one.
 

Print Close
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History

 
 
Email and invite side for the recipient.
           

Print Close
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History

 
 
 
 
 
 

Kimberly Ingram |APPLICATION SUPPORT

Alabama Teachers Credit Union | ph: 256.467.0325
 
CONFIDENTIALITY NOTICE:  This message contains information that may be confidential and is
intended only for the use of the individual or Alabama Teachers Credit Union.  If you are not the
intended recipient, you are hereby notified that any dissemination, distribution or copying of this
communication is strictly prohibited.  If you have received this communication in error, please
immediately notify us by return e-mail, fax or phone and destroy any copies, electronic, paper or
otherwise, which you may have of this communication.
 

Please let the IT team know of any changes in status or if the request can be
closed.

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Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History ITSupport@atcu.com  | ext. 8910

System Mar 24, 2022 01:49 PM

To: kingram@atcu.com, chase.ward@atcu.com, vmorales@atcu.com, matthew.evans@atcu.com

Subject: Request ID: ##RE-795## New Request Submitted from Kimberly Ingram

A new request has been submitted by Kimberly Ingram.

Request ID: 795 

Title : File Invite due date changes

Victor,
 
These are two examples of invite that I sent and Charly sent that the due dates changed from what they were set to. The first one shows 3/23, which was yesterday so I definiely wouldn’t have s
won’t even let you click the previous day. I had set it to 3/24 and in the review of the invite right before you send it, I changed it back to 3/24 before sending but it still backdated after. Charly’s w
 
 
 

 
 
 
 
Here’s screen shots as I created a new one.
 

Print Close
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History

 
 
Email and invite side for the recipient.
           

Print Close
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist

Time Analysis History

 
 
 
 
 
 

Kimberly Ingram |APPLICATION SUPPORT

Alabama Teachers Credit Union | ph: 256.467.0325
 
CONFIDENTIALITY NOTICE:  This message contains information that may be confidential and is intended only for the use of the individual or Alabama Teachers Credit Union.  If you are not the intended recipient, you are hereby notified
distribution or copying of this communication is strictly prohibited.  If you have received this communication in error, please immediately notify us by return e-mail, fax or phone and destroy any copies, electronic, paper or otherwise, wh
communication.
 
 

Click for details : https://atcu-helpdesk.atcumain.atcu.com:8080/WorkOrder.do?woMode=viewWO&woID=795&PORTALID=1

Victor Morales Mar 25, 2022 09:42 AM

@Kimberly Ingram 

Created support case with FileInvite

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System Mar 25, 2022 09:42 AM
 To: kingram@atcu.com
Print Preview - 795 Request details Requester details Share details Resolution Conversations Notes Approvals Work Log Checklist
Subject: Victor Morales has mentioned you in a Note in Request 'File Invite due date changes'.
Time Analysis History

Hello,

Victor Morales has mentioned you in a note in Request File Invite due date changes.

Note:
@Kimberly Ingram 

Created support case with FileInvite

Refer the Request for more details : https://atcu-helpdesk.atcumain.atcu.com:8080/WorkOrder.do?woMode=viewWO&woID=795&PORTALID=1

System Mar 25, 2022 10:04 AM

To: kingram@atcu.com
Subject: Your request with id ##RE-795## has been assigned to Victor Morales

                  ATCU IT Service Desk

 Acknowledgment Mail For You!

Dear Kimberly Ingram,

Your request with id 795 has been assigned to Victor Morales.

Please let the IT team know of any changes in status or if the request can be
closed.

ITSupport@atcu.com | ext. 8910

Approval Details

Stage One - Approval Details

Approver    Sent on    Status    Acted On    Description

No data available

Work Log

Owner    Time Taken To Resolve    Other Charge ($)    Total Charge ($)    Start Time    End Time   

No Work Logs Available in this List

Checklist  -No Checklists found.

Time Analysis

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Request SLA Actual Time Spent
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Time Analysis History
Response Time Resolution Time Group
Technician

No SLA Available No SLA Available Less than a minute Less than a min

Time Elapsed Analysis - Status, Group and Technicians

Status

Open

Group

Unassigned Assigned to Group

Technician

Unassigned Assigned to Technician

Group OLA Time Time Elapsed

Unassigned - 6 hours 14 minutes

Application Support Not configured Less than a minute

Technician Time Elapsed

Unassigned 6 hours 14 minutes

Victor Morales Less than a minute

History

Mar 25, 2022

by
Victor Morales
10:04 AM  Updated
ISREAD
changed from false
to true
Technician
: Victor Morales
Group
: Application Support

by
Victor Morales
09:42 AM Notes Created
Note Type
: Private
Note : Click Here

Mar 24, 2022

01:49 PM Created by
System

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