Laura Ann Rauen

708.334.6337 | Laura.Rauen@yahoo.com | http://www.LRauen.com

EXECUTIVE SUMMARY
Self-driven, efficient, and reliable, employee with a bachelor’s degree in Air Traffic Control Management and a master’s in
Aviation and Transportation. Sophisticated understanding of the airline and transportation industry with a focus on ATC,
Technical Operations, Management, Administration and Human Resources. My passion for the transportation industry has
enabled me to take on many projects beyond my job scope and develop programs used companywide for American Airlines.
My skill set has allowed me to thrive in an environment outside of the transportation industry. Respected as a team player
and hands-on leader with the ability to excel in any environment or situation. Skilled in simplifying complex projects and
communicating it to a diverse audience.

PROFESSIONAL EXPERIENCE
Home Depot | September 2020- PRESENT
Supervisor, Pro and Tool Rental | Orland Park, IL January 2022 – Present
 Coach pro desk employees (PASA’s and PA) on sales.
 Drive contractor business and boost store sales through networking and positive interactions.
 Reporting on data: Phone Sale Tracking, ProXtra Tender Tracking, Tool Rental Tracking.
 Creating a self-sufficient and powerful team in both departments.
 Educating other store employees on supporting our Pro Customers.
 Part of the stores committees: Team Depot Captain, VOA committee, and store influencer.
Customer Service Associate | Orland Park, IL September 2020 – January 2022
 Assist customers with ordering products including appliances and major projects.
 Reporting on special order on hand.
 Assisting customers with any issue that comes up with products, service, and returning.
 Provide exceptional customer service to ensure customers will not only return but will recommend others.
 Train and coach new employees.

American Airlines | May 2013-March 2020

Supervisor – WFA, Tech Ops CLT, DCA, ATL & RDU | Charlotte, NC January 2019- March 2020 (Left due to
COVID)
 Manage the administrative teams in CLT and DCA.
 Developed Biweekly Productivity Reports which include data collection and analysis for station optimization for
Senior Leadership.
 Onboarding – Developed the presentation for all incoming new hire mechanics used throughout the system.
Handled the indoctrination classes and onboarded over 100 new mechanics, supervisors and admin.
 Shift, Vacation and Relief Bids – CLT, DCA, ATL, and RDU.
 Developed the Station Onboarding Procedures that were used in all American Airlines Maintenance stations
 Experienced in Maps, Sabre, SAFE, AirVault, Cognos, Staff Admin, AutoTA, Workbrain, SharePoint and WebEx.
 Responsible for all admin functions for CLT, DCA, ATL, and RDU which include onboarding, payroll, bids,
postings, lost time, budget, headcount, and frequent station visits.
 Implementation and development of new systems and procedures including the Manpower and Data reporting.
 Tracking Headcount, movement, and budget weekly for station and regional leadership.
Staff Assistant – Workforce Administration, Tech Ops | Chicago, IL May 2013 to January 2019
 Acting Workforce Administration Supervisor functions over a team of 9 during transition.
 Provide in-direct support to two Sr. Managers for Tech Ops Line Maintenance
 Manage the grievance mailbox and database: Includes reviewing, researching, answering, tracking, and the
Bimonthly Docket review with legal.
 Working knowledge of both IAM and TWU union contracts.
 Work brain administration (Payroll) multiple stations including management and IAM /TWU.
 Manage Shift, Vacation, and relief bidding for both IAM and TWU in ATL and ORD.
 Support Central Division administrative manpower coverage all stations. Travel as required. Temporary
assignments including STL and CLT.
 Coordinate onboard processes from interviewing, obtaining SIDA, providing information on company/setup,
escorting, and essential training when applicable.
 Support functions include but are not limited to: Creating and maintaining spreadsheets, ordering for ORD through
quick buy, Management and AMT expense reports, maintaining the electronic bulletin board, organization of
special events and projects from station management, PFiles, maintaining radio inventory, and flight bookings for
all training functions whether management and or the workforce.
  Experienced in Maps, Sabre, SAFE, AirVault, Cognos, Staff Admin, SharePoint and WebEx.
 Knowledge of aircraft maintenance logbooks, work packages and overall operation.
 Crafted overtime calling procedures for incoming administration team.
 Adaptable to fast pace workplace changes to ensure operational support and readiness.
Analyst – Training Compliance, Maintenance Optimization (Temp Assignment) –Dallas, TX April 2018 to August
2018
 Maintaining training reports for 32 stations.
 Development of reports based on need and current training pushes.
 Presented statistics and upcoming training at the spring 2018 Line Maintenance Summit.
 Conducted the DFW Monthly Training Meeting.
 Attending Budget meetings and calculating the budgeted heads for training for each station.
 Facilitating the Monthly Training Focal meetings for all stations.
 Gathered and assisted in training information for the B737-MAX 8 Deployment and Fuel Smart program.
 Attended training courses to better my leadership, presenting and communication skills.
 Frequent travel to different stations to assist with all of their training needs. (MIA, PHX, LAX, STL, ORD, DFW).

EDUCATION
Lewis University Romeoville, IL December
2016
Bachelor of Science (B.S), in Air Traffic Control Management & Minor Aircraft Dispatch
GPA: 3.40 – Deans List

Lewis University Romeoville, IL May 2021

Master of Science (M.S), in Aviation and Transportation
Masters Project: Technical Writing
GPA: 3.9

PROFICIENCIESN&APPLICATIONS
 SharePoint, and all Microsoft Office Programs.
 Analytical Report Development and Presentation.
 Exceptional Customer Service
 Staffing programs: Workday, Taleo, Employee Central.
 Aircraft Maintenance Programs: SAFE, MAPS, Cognos, SABRE (RES&DECS), LMO, Staff Admin, AutoTA etc.
 Ordering Systems: Order Up, ESVS, Quote Center, SmartBuy, QuickBuy.
 Technical Writing Programs: Piktochart, Canva, Square Space.
 Type at 75 WPM

*References Upon Request*