• US $13 billion (2021) & US $39 billion by 2025. • US $ 7.8 billion (2020) > US $ 4.4 billion (2017).

• 2021, 14% using e-payment & >22% in next 2 years. • The number of Fintechs tripled from 44 to 124 in 2
• 2021, 81% onl salesman want to increase e-payments. years from 2017 to 2019.

Digital consumption is becoming a lifestyle of consumers in Vietnam.

IS THE NECESSARY TREND TO BUILD RETAIL STRUCTURE IS THE NECESSARY TREND TO PROVIDE MORE SERVICES
for the 100-million-citizen market in Vietnam. to customers through third parties (Fintech).

• P2P payment becomes a trend, an important

decision affecting the choice of payment method.

• 10% - rate of online payment when shopping on

the internet

• 51% online businesses using digital payment.

In the first 8 months of 2021

• Innovate and create new banking products & services.
• 3.32% in quantity; 41.37% in value
• Expand customer base & diversify revenue sources.
increased for inter-bank electronic payment transactions.
• Reduce distribution & customer acquisition costs.
• 54.13% in quantity; 30.7% in value
• Gather new data about customers.
increased for Internet payments.
Number of Users
• An analysis of 30 banks (leveraging the BaaS platform) indicated a potential of
• +8 million digital users increase.
2x to 3x improvement in ROA and ROE over and above the industry average.
• 99% of users decide to continuely using after the pandemic.
• 72% Fintechs cooperate with banks in business services, instead of
participating in a direct competition.
Decision 810/QD-NHNN was promulgated to approve the transformation
• 82% Commercial banks cooperate with Fintech to diversify financial services.
objectives in 2025 and to 2030:
There are 4 main cooperations between banks and fintechs
• Pursuing Criteria:
• Improving interface and customer interaction channels.
• Utilities & Service quality;
• Digitization of processes.
• Customers’ experiences & satisfaction.
• Big Data analytics.
- Digital Channels: >70% of transaction volume.
• Expanding and developing diverse products.
- >70% of work records processed & IS THE NECESSARY TREND TO STORE, EXPLORE PAST RECORDS

stored in a digital environment. to improve customer experience.

• 73% of banks plan to launch data ecosystems (2022-2024).

• >40% of banks wil invest more than US $50 million
annually on data ecosystem.
• Improving customer satisfaction, productivity.
• Using 7 external data sources -> fixed asset turnover by 14x and market cap by 2x.
• Faster speed to market.
• Collaborative data ecosystems can drive an additional 10 pp of financial advantage • Faster innovation.
(including new revenue, higher productivity and lower costs) within the next 3 years. • Cost & Risk reduction.

VCB DigiBank: >7M users & average transactions: 50 M/month.

The exemption of transfer fees & service maintenance fees.

Social Listening system & the NPS index.