Subject: Computer Servicing System

Date: September 17, 2020 (Thursday)

Grade and Section: Grade 11-St.Lorenzo Ruiz (TVL-ICT)
Time: 9:10-10:40 am
Content Standard
The learners demonstrate an understanding of concepts and underlying principles in applying quality
standard in computer systems servicing.
Performance Standard
The learners shall be able to apply quality standards in computer systems servicing.
I. Objective
At the end of the lesson, the learners should be able to:
a. participate process improvement procedures in relative to workplace assignment;
b. carry out work in accordance with process improvement procedures; and
c. monitor performance of operation or quality of product of service to ensure customer satisfaction.
II. Subject Matter
A.Topic: Process Improvement Procedure and Monitoring Performance Operation (Costumer Satisfaction)
B.Reference -https://www.slideshare.net/abdallaibrahim/quality-improvement-method, TLE_IACSS9-12 AQS-
Ic-3,pages 1-38.
C. Materials: Desktop, Internet, headset, USB, ballpen, and notebook
III. Procedure
A. Preparatory Activities
1. Prayer
2. Greetings
3. Checking of Attendance
B. Motivation
-The teacher will give an activity to the students about customer satisfaction based on measurements.
C. Presentation
D. Generalization
1. What are the quality improvements?
- Product improvement, process improvement, and people based improvement.
2. What is Deming cycle?
-A Deming Cycle is a model of a logical sequence of four repetitive steps for continuous quality improvement
and learning.
3. What is building customer satisfaction?
-No business can run without building customer satisfaction and loyalty. Satisfaction will be determined by the
value of difference between what the customer receives and what they pay to receive.
E. Activity
IV. Evaluation

V. Assignment

Prepared by:
Mr. Christian C. Paradero