Seph: Thanks for contacting Nike! My name is Seph, how can I help you?

System Message: Products from your cart have been loaded to product tray.
joao soares: my order has been cancelled why ?
Seph: Hi Joao, I'm sorry to hear that your order was cancelled. I'll be glad to
check it for you. May I have your order number and phone number?
joao soares: yes, phone number 910163254
joao soares: order number C00657902487
Seph: Thanks, checking on it.
Seph: By the way, I would like to thank you for being part of our Nike membership.
We hope that you're enjoying and continue to take advantage of our benefits like
free standard shipping, expert guidance and launch announcements.
Seph: This order are for 3 items?
joao soares: yes
Seph: Upon checking our Senior Team have cancelled the order as they were unable to
verify your billing details. It appears that there's been an information mismatch
between the billing information listed on your card and the billing details
provided on your Nike order. Billing information includes name as it appears on
card, address with city, state, zip and a valid phone number. I do apologise for
this.
joao soares: no problem but what can i do to change that
Seph: Just make sure that the details you've entered on the payment method is
correct and the billing address should match.
Seph: I valued your time and effort. For the meantime, would there be anything else
that I can assist you with?
joao soares: so i need to re-order ?
joao soares: my auncle lives in germany
Seph: Exactly!
joao soares: it was him that paid for him i live in portugal
joao soares: paid for me
Seph: I see, Just make sure that the billing address is the one associated on the
payment method.
joao soares: but like he cant pay for me ?
joao soares: hes in germany how can he pay to me that him in portugal ?
Seph: He can pay for you however, the payment method details should be match with
the details on his account.
Seph: Yes.
joao soares: so whats wrong
joao soares: billing adress whats that
Seph: All the details associated on his account should be match on what you've
entered.
joao soares: bank account or paypal account ?
Seph: All kinds of payment method.
joao soares: ok but its the same information in both i just cheked, the adress in
paypal its the same one, same phone number im not understanding
Seph: I highly suggest to confirm it to account holder or let them place an order
for you.
joao soares: ok but its the same information in both i just cheked, the adress in
paypal its the same one, same phone number im not understanding
Seph: I highly suggest to contact the bank regarding this.
Seph: Thank you for chatting with Nike. Have a good day ahead!