4/11/22, 8:11 AM QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

The respondent's email (null) was recorded on submission of this form.

1. Email *

SCRIPT

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4/11/22, 8:11 AM QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

2. What type of communication is reflected in the telephone conversation? 1 point

Mark only one oval.

written

visual

verbal

non-verbal

3. What does the "May I ask who's calling?" express? 1 point

Mark only one oval.

courtesy

kindness

generosity

thoughtfulness

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4/11/22, 8:11 AM QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

4. How should a telephone conversation start with? 1 point

Mark only one oval.

welcoming

greeting

thanking

acknowledging

5. How should a telephone conversation end? 1 point

Mark only one oval.

welcoming

greeting

thanking

acknowledging

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4/11/22, 8:11 AM QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

6. If you were to make a telephone conversation, what should you consider first? 1 point

Mark only one oval.

It must be wordy.

It must be entertaining.

It must be clear.

It must be lengthy.

Arrange the jumbled words.

7. When speaking in class discussion, you should develop ___________ through preparation and practice. 1 point
(CENDEIFNOC)

8. When giving directions, instructions, explanations, or narrating events, you should be as clear and accurate 1 point
in your ________ as possible. (GALNUAEG)

9. When making introduction, before introducing a person find out all pertinent _______ about the person. 1 point
(NOTIMARFOIN)

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4/11/22, 8:11 AM QUIZ 2 - ORAL LANGUAGE, STANCE AND BEHAVIOR

10. When making announcements, you should supply ________ to the questions what, when, where, who, why 1 point

and how. (SREWSNA)

11. When delivering a speech, be aware of the verbal and _________ forms of language as you practice the 1 point

speech. (LABNONVRE)

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