BSBTWK503 - Unit Assessment Pack Template Version 9 Final

Unit Assessment Pack
BSBTWK503
Manage meetings
Table of Contents
Assessment Pack (UAP) – Cover Sheet.................................................................................................4
Student and Trainer/Assessor Details.................................................................................................4
Course and Unit Details.......................................................................................................................4
Assessment Submission Method.........................................................................................................4
Student Declaration.............................................................................................................................4
Assessment Plan..................................................................................................................................5
Unit information pack..........................................................................................................................5
UAT 1 – Unit Knowledge Test (UKT).....................................................................................................6

Pre-assessment checklist.....................................................................................................................6
Purpose................................................................................................................................................6
Information for students.....................................................................................................................6
Reasonable adjustments.....................................................................................................................6
Student declaration.............................................................................................................................6
Assessment task instructions..............................................................................................................7
Unit Assessment Result Sheet (UARS).................................................................................................23

UAT 2 – Unit Project (UP)....................................................................................................................25
Purpose................................................................................................................................................25

UAT 3 – Role play................................................................................................................................40
Purpose................................................................................................................................................40
AISL Pty Ltd T/A Rosehill College
RTO No: 41257 | CRICOS Code: 03622A
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Level 2 & 4, 616-620 Harris Street, Ulti mo NSW2007, Australia
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Last updated: December 2021

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Purpose of unit Assessment Pack
This document is for the student and provides all the assessment tasks which need to be completed
to be deemed competent in this unit. The document also provides instructions and information to
assist the student to complete each assessment task. Students must respond to all questions and
submit the assessment to their Assessor.
Copyright
This document was developed by VET Resources © 2021.
No part of this resources may be reproduced in any form or by any means, electronic or mechanical
including photocopying or recording or by any information retrieval system without written
permission from VET Resources. Legal action may be taken against any person who infringes their
copyright through unauthorised copying.

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Assessment Pack (UAP) – Cover Sheet
Student and Trainer/Assessor Details
Student ID
Student name
Trainer/Assessor name
Course and Unit Details

Course code
Course name
Unit code BSBTWK503

Unit name Manage meetings
Assessment Submission Method

☐ By hand to trainer/assessor ☐ By email to ☐ Online submission via Learning
trainer/assessor Management System (LMS)
☐ By Australia Post to RTO ☐ Any other method

_________________________________________________
(Please mention here)
Student Declaration
• I certify that the work submitted for this assessment pack is my own. I have clearly referenced any
sources used in my submission. I understand that a false declaration is a form of malpractice.
• I have kept a copy of this assessment pack and all relevant notes, attachments, and reference material
that I used in the production of the assessment pack;
• For the purposes of assessment, I give the Trainer/Assessor of this assessment the permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this assessment
to a checking service (which may retain a copy of the assessment on its database for future
plagiarism checking).

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Student signature Date
Assessment Plan
To demonstrate competence in this unit, the student must be assessed as satisfactory in each of the following
assessment tasks.
Evidence recorded Evidence Type/ Method of assessment Sufficient evidence

recorded/Outcome
Unit Assessment Task 1 Unit Knowledge Test (UKT) S / NS (First Attempt)

S / NS (Second Attempt)
Unit Assessment Task 2 Unit Project (UP) S / NS (First Attempt)
Unit Assessment Task 3 Role play S / NS (First Attempt)
Final result C ☐ NYC ☐ Date assessed
Trainer/Assessor
Signature
Unit information pack

The student and Trainer/Assessor must read and understand all the information in the unit information pack
before completing the unit assessment pack.

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UAT 1 – Unit Knowledge Test (UKT)
Pre-assessment checklist
Purpose
The pre-assessment checklist helps students determine if they are ready for assessment. The Trainer/Assessor
must review the checklist with the student before the student attempts the assessment task. If any items of the
checklist are incomplete or not clear to the student, the Trainer/Assessor must provide relevant information to
the student to ensure they understand the requirements of the assessment task. The student must ensure they
are ready for the assessment task before undertaking it.
Information for students

• Please make sure you have completed the necessary prior learning before attempting this assessment.
• Please make sure your Trainer/Assessor has clearly explained the assessment process and tasks to be
completed.
• Please make sure you understand what evidence is required to be collected and how.
• Please make sure you know your rights and the complaints and appeal process.
• Please make sure you discuss any special needs or reasonable adjustments to be considered during the
assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your
Trainer/Assessor).
• Please make sure that you have access to a computer and the internet (if you prefer to type the answers).
• Please ensure that you have all the required resources needed to complete this Unit Assessment Task
(UAT).
• Due date of this assessment task is according to your timetable.
• In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can
be granted by the Trainer/Assessor.
• Evidence of the compelling and compassionate circumstances must be provided together with your
request for an extension to submit your assessment work.
• Request for an extension to submit your assessment work must be made before the due date of this
assessment task.
Reasonable adjustments
• If student has requested a reasonable adjustment, then complete the reasonable adjustment form
included in the unit information pack.

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Student declaration
• I confirm that Trainer/Assessor has provided all the information related to the assessment task as
included in the information for student section and I am ready for the assessment.

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Assessment task instructions
Assessment type:
• Written Questions
Instructions provided to the student:
Assessment task description:
• This is the first (1) unit of assessment task that the student must successfully complete to be deemed
competent in this unit of competency.
• The Unit Knowledge Test is comprised of sixteen (16) written questions.
• Student must respond to all the questions and submit them to the Trainer/Assessor.
• Student must answer all questions to the required level, e.g. provide the number of points, to be deemed
satisfactory in this task.
• Trainer/Assessor is required to provide feedback within two weeks and notify students when results are
available.
Applicable conditions:
• This knowledge test is untimed and is conducted as an open book test (this means student can refer to
textbooks during the test).
• Student must read and respond to all questions.
• Student may handwrite/use computers to answer the questions.
• Student must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or
Not Satisfactory.
• Trainer /Assessor must assess student’s written skills and knowledge as he/she completes this assessment
task.
• The Trainer/Assessor may ask the student relevant questions on this assessment task to ensure that this is
his/her own work.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt
will be allowed.
• Student may speak to their Trainer/Assessor if the student has any difficulty in completing this task and
requires a reasonable adjustment (e.g., can be given as an oral assessment).
• For more information, please refer to the RTO Student Handbook.
Location:
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• This assessment task may be completed in (tick the relevant box):
☐ Learning Management System ☐ Classroom

☐ Simulated learning environment ☐ Workplace
Other: ____________________________________
• Trainer/Assessor will provide the student with further information regarding the location for completing
this assessment task.
Purpose of the assessment
The purpose of the assessment is to check knowledge relevant to the unit.
Instructions for answering written questions:
• Students must complete a written assessment consisting of a series of questions.

• It is expected from students to correctly answer all the questions.
• Answers must demonstrate an understanding and application of relevant concepts, critical thinking, and
good writing skills.
• Students must respond to all questions for this assessment in a concise manner, providing only
information that is relevant.
• Student must use non-discriminatory language. The language should not devalue, demean, or exclude
individuals or groups on the basis of such attributes including gender, disability, culture, race, religion,
sexual preference, age and/or any other basis. Gender inclusive language should be used.
• Assessors must not accept responses/answers that have been copied directly from other sources
materials.

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Resources required to complete the assessment task:
 Computer
 Internet
 MS Word
 Printer or e-printer
 Learner guide

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Question 1: Describe any three (3) guidelines that need to be followed while preparing an Satisfactory
effective agenda for a meeting. response
Answer must be between 150-200 words. Yes ☐ No ☐
Determine the meeting's purpose and objective: Before you even start looking up people's schedules, ask yourself,
"What do we need to accomplish at this meeting? This will also help you decide how frequently you need to meet if it's a
reoccurring meeting. To define the major milestones for your team's yearly objectives, for instance, you might schedule
a planning meeting with the aim of establishing dates and assigning responsibility for each milestone. Once the purpose
and objective are established, you can start working your scheduling magic.
Choose themes that have an impact on the team as a whole: Team meetings are expensive and challenging to plan. It
should primarily be used to debate and decide on issues that concern the entire team and require the team as a whole
to solve them. Due to the interdependence of their organizational components, these situations frequently need
employees to coordinate their actions. Plan meetings such that the most crucial issues come first: This is generally a
good practice when organizing meetings. This guarantees that these crucial topics can be discussed at the beginning of
the meeting when everyone is freshest and least worn out.
Consult the team for input: To make sure that all of the points are covered, ask the project team members what they
would like to talk about during the meeting. Some of the suggestions might need to be eliminated if they are irrelevant
or would require too much time. Plan these around the items on your regular agenda.

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Question 2. Answer the following questions. Satisfactory
response
A) Briefly explain the importance of creating a meeting agenda. Answer must be between
100-150 words. A) Yes ☐ No ☐
B) List any four (4) items that should be included on the agenda.
B) Yes ☐ No ☐
A. Any significant meeting will frequently fall short of the efficacy and efficiency expected by the meeting leader,
the attendees, and the management and customers who depend on the meeting's success without a well-
prepared agenda. Making a meeting plan is known as creating an agenda. You begin by outlining the primary
objective or reason for holding the meeting. Once you have chosen your objective, you must decide whether
you require additional staff to help you create your schedule. If so, ask if they'd want to join you. The following
choices must be made by you or your team after deciding on your overarching goal. Each of these topics is listed
on the meeting agenda along with the meeting's objective or goal. The following items should be on the agenda
for the meeting:
B.  Topic of meeting.
 Schedule, duration and venue of the meeting.
 Subtopics and areas of concern.
 Status of identified action points.

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Question 3. Discuss any two (2) methods of taking meeting notes. Satisfactory
response
Answer must be between 100 to 150 words.
Yes ☐ No ☐
1. Verbatim Minutes . This is a verbatim written record of what was said during meetings. Verbatim minutes
are frequently exceedingly long and challenging to review. If a law, a public hearing, or a legislature requires
their usage, they are rarely used.
2. Action Minutes. Also known as decision-only minutes, they are. They do not include any of the debates that
led to the choices; just the decisions themselves are included. In other words, they merely record the
outcomes of conversations and the necessary actions.

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Question 4: Answer the following questions. Satisfactory
response
A) Briefly explain the following structures of a meeting:
• Formal meetings A) Yes ☐ No ☐
• Informal meetings
B) Yes ☐ No ☐
Answer must be between 150-200 words.
B) Mention which style of meeting you would use to distribute information and receive
feedback from employees.
Depending on the company’s culture, people might hardly ever be for a meeting -- or they might never step
out of this. Among them is a formal gathering. They are formal social gatherings where important financial,
authoritative, and operational information is presented to those who make decisions about these matters.
This list often includes investors, top management, board members, and sometimes other people speaking to
a council that is attempting a specific task in one of these areas. Meetings of the senior management team,
meetings of the investors each year, and gatherings of the money advisory committee are examples of formal
meetings. Such meetings would follow a specific agenda, and the minutes would be kept. Formal meetings
are typically used to announce and present important financial and large-scale operational facts. The minutes
must be submitted to the Securities and Exchange Commission if this organization is traded on an open
market.
An informal gathering is yet another type. These meetings are used to discuss ongoing operational and
strategy challenges. It's kind of a casual gathering, your specialized meeting. There should be an agenda for
this meeting to keep the discussion on track, and participants will probably take notes. There won't be any
"official" meeting minutes kept, in any case. The unofficial gathering may be used for:
 Instruction
 Resolving issues
 Brainstorming
I would use the formal meeting style to distribute the information and to receive the feedback from employees.

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response
A) What are the essential skills required in a minute taker?
B) What are the benefits of taking minutes? A) Yes ☐ No ☐
Each answer must be between 80-120 words B) Yes ☐ No ☐
A.
Listening
Great listening skills are the most essential quality of an efficient minute taker. Sit centrally among all attendees when
taking minutes so you can hear what is said. Use a speakerphone if the conference is over the phone so that you may
take notes while keeping your hands free.
Minutes Structure
Using a meeting note format can result in minutes that are well-written and productive. Your design should have a place
to list the attendees, the meeting time and date, and the next scheduled meeting time. Additionally, portions for trades,
activity items, and options may be included in notes.
Analytical mind
The ability to go through the data and determine what information actually needs to be recorded. To be the best minute
taker you can be, make an effort to develop these skills. These skills can be applied to many aspects of an overseer's job.
Decisiveness
Minute takers must be confident enough to speak out during meetings (where appropriate) and clarify objectives. You
will be able to collaborate with the director in this position to make this task less difficult.
Affirmation Continuously look for affirmation of articulations, thoughts, choices and activity things in the event that you
are uncertain of your notes or of what you've heard. As opposed to theory or report off base data, request illumination
amid the meeting or after.

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B.
Meeting minutes give you and your colleagues a written record of what was discussed and decided,
ensuring that you and they have the same memories of the meeting and the same understanding of what
was decided. If two coworkers disagree on what was decided, it could cause conflict within your
organization or, in the worst case scenario, if the minutes are not recorded, you might have to have
another meeting to resolve the issue. So, starting a written note-taking practice is undoubtedly an
excellent idea for your company.
Question 6. Discuss the chairperson’s responsibilities during and after the meetings. Satisfactory
response
Answer must be between 80 to 120 words.
Yes ☐ No ☐
The roles of a chairperson are to set the agenda, lead the meeting, maintain order at the meeting, ensure the
conventions of the meeting are being followed, ensure fairness and equality at the meeting, represent the group to the
public and to approve the formal minutes of the meeting after they have been formatted, to confirming that they are a
correct and truthfully representation of the events at the meetings. The meeting is opened by the chairperson, who also
extends a warm greeting to all attendees. Each item on the agenda must be introduced as they are covered, and the
moderator must make sure that everyone stays on topic and doesn't stray from it. The decision to formally adjourn the
meeting rests with the chairperson. The meeting's chairperson is in charge of formally approving the minutes that have
been taken after the meeting. He or she can be asked to speak on behalf of those in attendance to the general public.
Question 7 Read the below scenario and answer the following questions: Satisfactory
response
You are about to hold a meeting for the management team in an organisation. Many
productivity problems/issues need to be discussed, and you have asked one of the A) Yes ☐ No ☐
managers to prepare a presentation (which includes a PowerPoint presentation) on
what productivity means and how it can be increased/improved. The major productivity B) Yes ☐ No ☐
issues seemed to be related to the following:
C) Yes ☐ No ☐
• Employees taking an average of 45 minutes for a lunch break, with 10 per cent
taking over an hour or more D) Yes ☐ No ☐
• Employees leaving early and arriving late
• Employees spending an average of 1.5 hours (outside of lunch) away from their
desk, wandering around the office
• Large numbers of the staff seem to do nothing but attend meetings and send

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emails all day.
A) Where would you hold such a meeting, and why would you choose this venue? Answer
must be between 30-50 words.
B) List at least five pieces of equipment and resources you would need to conduct a
meeting.
C) When will you distribute the meeting agenda? Answer must be between 20 to 40 words.
D) List any one method that you would use to distribute the meeting minutes and other
meeting-related documents to the relevant stakeholders.
A. This meeting will take place in the workshop's conference room. The majority of attendees at a
productivity meeting would come from the workshop, thus putting the meeting close to them would
save time and be convenient for most guests.
B. The resources required to set up this meeting are as follow:
• Overhead projector
• Projection stands
• Microphones
• Screens
• Video equipment: VHS, DVD, teleconferencing
• Computer
• Auxiliary equipment: laser pointers, flip charts, slide trays.
C. Timeframe for: Introduction: 15 minutes
Presentation: 30 minutes
Formal discussion: 20 minutes
Timeframe for conclusion: 5 minutes
This time frame is given since it will allow for enough discussion of the difficulties that have been
discovered before allowing for time for an open debate to gather key points.
D. Meeting agendas were distributed in advance to ensure that everyone present understood the
meeting's objectives, aims, and crucial next steps. The company's website is a possible distribution
point for the information.

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Question 8. Briefly explain the following meeting options and provide at least two (2) key Satisfactory
features of each. response
A) Face to face meeting Yes ☐ No ☐
B) Teleconferencing
C) Web-conferencing
D) Using webcams
Each answer must be between 60-100 words.
A. Face-to-face meetings - These meetings, which some people hold in a room or a hallway, are known
as face-to-face meetings. They arrive there with the intention of conducting a meeting.
B. Teleconferencing is a term used to describe phone meetings with at least two participants that have a
more complex development than a simple two-way phone connection. At its most straightforward, a
video chat can be a finished gathering with a speakerphone on one or both of the meeting surfaces. A
teleconference is a phone call between at least two people that uses more advanced technology
than a straightforward two-way phone call. At its most basic level, a teleconference can be a full
meeting with the use of a speakerphone on one or both meeting surfaces.
C. Web-conferencing is a method for conducting live meetings, conferences, and training sessions over
the internet, particularly using TCP/IP associations. You can connect to the summit using a VoIP on
your PC or a smartphone with speakers and an amplifier.
D. Webcam meetings - For virtual seminars, webcams are frequently used in commercial areas. Their
use makes remote work conceivable. Telecommuters may feel isolated from their friends and
coworkers, yet regular meetings are still possible with the use of webcams. Benefits and drawbacks of
these choices:
Advantages
Face to face meeting: Can best grasp when what an individual is stating bangs with what they may ponder,
through non-verbal communication and Help to give elusive input or awful news to folks on a balanced
statement.
Teleconferencing: Spare time and budget and Take into contemplation prompt selections to be prepared
crosswise over enormous topographical partings Webconferencing: Numerous individuals can associate from
any area, spare time and budget and Take into justification Quick choices to be made crosswise above
gigantic geological partings.
Webcams meeting: Through video conferencing, experts from across the world can work together on a
project and have a real- time brainstorming session and Save time and cost Through video forum, authorities
from complete world can collaborate on an enterprise and have a constant summit to cause new concepts
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and Spare time and cost.
Disadvantages
Face to face meeting: Travel time and price is much higher than different alternatives
Teleconferencing: Voice clarity and Disturbance and Not interactive Voice lucidity, Unsettling influence and
Not intelligent
Webconferencing: Sometimes technology do not make effort as needed and it needed legitimate setup
Webcams meeting: It has same disadvantage as web conferencing.
Question 9. Define the following organisational policies and procedures related to the Satisfactory
meeting, chairing and minutes that are applicable to any business. response
A) Notice periods Yes ☐ No ☐
B) Storage of minutes
C) Casting vote
D) Avoiding prejudices
Each answer must be between 30 to 80 words.
A) To ensure you avoid being held liable for unemployment compensation in the event that employees
chose to disregard attendance rules, you should give employees 24 to 48 hours' notice of scheduled
meetings.
B) Minutes can be recorded in writing or on tape. If you choose to tape the minutes, you can tape the
entire proceedings word-for-word and listen to them later, pulling out the pertinent information.
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Taping an entire meeting is an extreme form of taking minutes; it is akin to sitting through the same
meeting twice.
C) A person who wants to break a tie can cast a "casting" vote. The presiding person of a council,
legislative body, committee, etc. usually casts the casting vote, which is only used to break a tie.
D) It is typically preferred for the employee to start off-the-cuff conversations. If this occurs during a
formal meeting, let them know that you must first adjourn (or end) the formal meeting. The meeting
minutes should reflect this, and any notes made during the conversations that were held without
prejudice should be kept separate. Consider holding the meetings in separate locations to clearly
distinguish between the "open" and "without prejudice" discussions.
Question 10. When chairing a meeting, how would you deal with a participant who is Satisfactory
monopolising the discussion? response
Answer must be between 50-100 words. Yes ☐ No ☐
The several customs listed below can be used to cope with a speaker who is dominating the discussion:
a) Carrying notes from the established by routinely enabling the person to continue enlightening
b) Differentiate through nonverbal cues before approaching a different person for commitment.
c) Speak up by addressing other people by name.
d) By encouraging others and suggesting that we listen to what others have to say about this exchange.
a) Stop concentrating on the thoughts of the person who is making clear nonverbal cues and shift your
attention to another location in the vicinity.
f) Simply addressing the dictator by name and introducing a new character into the conversation.

response
A) What information should be included in the meeting minutes?
B) Briefly explain the importance of distributing meeting minutes. A) Yes ☐ No ☐
Each answer must be between 50 to 100 words. B) Yes ☐ No ☐

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A. Meeting minutes are recordings of the conversation that occurred and must include who spoke and
what was said, as well as the actions that were taken. Transferring action items to the following
meeting's agenda is necessary. Time, date, meeting title, venue, attendees, agenda items, presenter,
and meeting proposal are the details that need to be provided.
B. Meeting minutes are detailed written records of the information discussed during a meeting. Every
time you have a discussion, they should be recording significant choices, tasks, and information.
Written minutes should be sent out no later than 24 hours following the meeting to ensure that
people who were unable to attend the meeting are also included. By allowing people to review the
minutes to determine exactly what happened at the meetings, written minutes can help prevent
disagreements and misunderstandings.
Minutes are essential since they serve as reminders of previous meetings and serve as a written
record in the event of a clarification or disagreement.
Question 12. Describe any three (3) barriers to participation and discussion when meeting Satisfactory
with people from diverse cultural backgrounds. response
Answer must be between 80 to 120 words. Yes ☐ No ☐
Developing Ideas
Cultural norms for participation vary widely. While team members from more hierarchical cultures, like Japan,
tend to speak up only after more senior colleagues have done the same, individuals from more egalitarian
and individualistic nations, like the U.S. or Australia, may be used to expressing their unfiltered opinions and
ideas.
Surfacing Disagreement
People from cultures that place a high importance on maintaining one's "face" and maintaining harmony
within the group may be wary of confrontation because they believe it will lead to conflict and upset the
dynamics of the group—in other words, social failure. A "good fight" is actually a sign of trust in other
cultures.

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Providing critique
It helps to iron out some of the unavoidable wrinkles - related to punctuality, communication style, or
behavior in meetings - that accentuate stereotypes and disrupt collaboration. Constructive criticism is a
crucial component of global teamwork. However, feedback itself can be a cultural minefield.

response
A) Briefly explain the key features of group dynamics. Answer must be between 80 to 120
words. A) Yes ☐ No ☐
B) Briefly explain the following roles in terms of managing meetings:
B) Yes ☐ No ☐
• Chairperson
• Recorder
• Timekeeper
• Facilitator

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A.
 Shared Purpose
A team and a group vary in that a team has a common objective. When a group of people collaborates, it is
essential that everyone is on the same page regarding the end aim. It's time to dive deeper to determine
whether or not everyone is on the same page if your team struggles to reach consensus and seems to split up
at every pivotal moment.
 Trust and Openness

Team members must feel secure in their ability to communicate ideas and information without fear of
retaliation or shame. The discourse that might result in better ideas and greater creativity is made possible
through trust. The team must also be able to rely on each other to carry out their responsibilities, adhere to
deadlines, and complete their assigned tasks. Building accountability is your obligation as the leader.
 Willingness to Correct Mistakes
The desire to accept responsibility for mistakes and make them right is a crucial component of accountability.
A successful team must set up the proper procedures for assessment and evaluation when success is
contingent on results. Keep track of your efforts and be prepared to alter your strategy if outcomes fall short
of expectations.
 Diversity and Inclusion
Winning teams leverage the different thoughts and ideas held by each member to come up with more
innovative and creative solutions. If you find that your team comes up with ideas unanimously quickly and
often, your team might be experiencing groupthink, which is death to creativity. Be sure to encourage
diversity within your team so it can settle on the best idea, not the easiest one.
 Interdependence and Belonging
Every team member needs to understand why they are on it. They ought to be aware of their
importance and accountability. You might overlook this if your onboarding is hurried or chaotic.
Think about how much more productive your team would be if each member had the same sense
of ownership for the work of others as they did for their own job. This is something that the team
leader must establish up front if a new team is formed for a unique project. After all, members of
such a team might rely on one another for advice and support. There is more wisdom in two than
one. Members of a team can collaborate to accomplish a goal when they are committed to it,
rather than keeping score of their contributions or output.
 Consensus and Decision making

Utilizing the collective strength of the group can lead to creative and unconventional solutions. Including
more individuals in the decision-making process helps harness the creative potential of many minds.
Consensus decision-making is crucial, which necessitates the establishment of the appropriate procedures.
The topic could be dominated by a few dominant individuals. Avoid making decisions under the influence of
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others. As long as they don't feel coerced, members will inevitably have to compromise and come up with the
finest possible combination of an idea.
 Participative Leadership
A micromanager is the absolute worst type of manager. In addition to stifling innovation, they frequently
undercut workers' feelings of pride in their work, self-assurance, and trust by fostering an environment of
dread. Participatory leaders take a backseat and let team members operate independently. As opposed to
ruling over their group, they offer resources, direction, and information.
B.
Chairperson- The meeting's agenda must be established by the chairperson, who must also make sure that everyone
follows it. The meeting's rules must be followed at all times, according to the chairwoman. They need to guarantee that
everyone in the meeting is treated fairly and equally.
Recorder- The recorder must be able to summarize and write down only the most crucial information while also
comprehending the group's technical jargon. An efficient recorder may take notes on a laptop and project them on a
screen for participants to see, or they may write notes of the debate on flip chart paper in full view of the audience.
Time keeper- A timekeeper in a meeting is someone who takes on the responsibility of timing or keeping track of how
long something takes to complete. The facilitator or leader conducting the conversation is less stressed because the
timekeeper essentially assists them in moving the group through the agenda.
Facilitator- The dialogue during your team meeting or gathering should be moderated by a meeting facilitator. They
establish the meeting's atmosphere and maintain its schedule. Meeting hosts ensure that all attendees have an
opportunity to engage and foster an inclusive meeting atmosphere.
Question 14. Briefly explain the purpose of the following policies and procedures in terms Satisfactory
of managing and organising the meeting. response
A) Privacy and confidentiality policies and procedures A) Yes ☐ No ☐
B) Communication policies and procedures
B) Yes ☐ No ☐
A. Not only is it a privacy violation to reveal their information, but it will also undermine employee
confidence and loyalty. Additionally, it will lower productivity. Employer-employee relationships are

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built on trust, thus business owners have a responsibility to protect employee data.
B. Organizational rules on communication establish standards and control the flow of information both
inside and outside the company. Without restricting communication to the point that employees feel
intimidated and helpless, it is critical to establish regulations that enable meaningful and necessary
dialogue that is essential for employee productivity and morale. A strong communication policy in
place helps with transitions like layoffs or mergers by minimizing conflicts and misunderstandings.
Question 15. Briefly explain the following: Satisfactory

response
A) Legal conventions
B) Informal conventions Yes ☐ No ☐
Each answer must be between 50-80 words.
A. Legal Conventions - At a formal meeting of an organization or business group, there are certain
meeting customs that must be followed in order to comply with the law. These might include
preparing an agenda in advance, having a chair present, and producing an official set of minutes
following the meeting, depending on your region.
B. Informal Conventions - These conventions are exclusive to the group presiding over the meeting and
were chosen by them. One of them can be that each participant in the meeting must formally
introduce themselves to the group at the start of each session. If the group feels that these
conventions should be altered, they are subject to discussion.
Question 16. Explain the following legal considerations and/or regulations you may need to Satisfactory
comply with during meetings. response
A) Meeting quorums Yes ☐ No ☐
B) Minutes
C) Disability discrimination Act 1992
Each answer must be between 30 to 50 words
a. The attendees make up the quorum in a large gathering or in a group where the membership cannot
be precisely identified. Unless otherwise specified, a majority of the members of the board or
committee constitutes a quorum for committees and boards.
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b. What do meeting minutes consist of? A meeting's minutes are an official record of the decisions the
board or committee made; they are not a transcript of the conversation. They have historical value,
but they also have significant legal significance because they prove that the organization followed the
rules and the bylaws of the association.
c. The Disability Discrimination Act 1992 (DDA) makes it unlawful to discriminate against a person, in
many areas of public life, including employment, education, getting or using services, renting or
buying a house or unit, and accessing public places, because of their disability.
Unit Assessment Result Sheet (UARS)

Outcome of Unit First attempt:
Assessment Task (UAT)
Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐
Date: _______(day)/ _______(month)/ ____________(year)
Second attempt:

Feedback to Student First attempt:
Second attempt:

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Student Declaration  I declare that the answers I have provided are my own work. Where I
have accessed information from other sources, I have provided
references and or links to my sources.
 I have kept a copy of all relevant notes and reference material that I used
as part of my submission.
 I have provided references for all sources where the information is not
my own. I understand the consequences of falsifying documentation and
plagiarism. I understand how the assessment is structured. I accept that
all work I submit must be verifiable as my own.
 I understand that if I disagree with the assessment outcome, I can appeal
the assessment process, and either re-submit additional evidence
undertake gap training and or have my submission re-assessed.
 All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor I hold:
Declaration
 Vocational competencies at least to the level being delivered
 Current relevant industry skills
 Current knowledge and skills in VET, and undertake
 Ongoing professional development in VET
I declare that I have conducted an assessment of this candidate’s submission. The

assessment tasks were deemed current, sufficient, valid, and reliable. I declare
that I have conducted a fair, valid, reliable, and flexible assessment. I have
provided feedback to the above-named candidate.
Trainer/Assessor
Signature

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Date
Office Use Only Outcome of Assessment has been entered onto the Student Management System
on _________________ (insert date)
by (insert Name) __________________________________

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UAT 2 – Unit Project (UP)
Purpose

completed.
Trainer/Assessor).
(UAT).
assessment task.
• If a student requires a reasonable adjustment, then complete the reasonable adjustment form included in
the unit information pack.

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Student declaration
• I confirm that the Trainer/Assessor has provided all the information related to the assessment task as

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Assessment type:
 Unit Project
• This is the second (2) unit assessment task that student has to successfully complete to be deemed
• This assessment task is comprised of a project.
• The student must attempt all criteria to the required level, e.g., Assessment criteria mentioned in the
performance checklist to be deemed satisfactory in this task.
• This project is timed.

• The student must complete the task independently.
Not Satisfactory.
• Trainer /Assessor must assess student’s practical skills, technique, and knowledge as he/she completes
his/her own work.
• Where a student’s performance is deemed not satisfactory after the first attempt, a resubmission attempt
will be allowed. Assessor must note any such submissions.
Location:

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Other: ____________________________________
Purpose of the assessment:
• Purpose of this assessment is to check skills and knowledge related to performance criteria and
performance evidence of the unit.
General Instructions for attempting the project:
• Student must complete all the activities of this assessment task.

• The student must complete all the provided templates (if any).

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• Computer
• Internet
• MS Word
• Printer or e-printer
• Learner guide
• Simulated environment

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Project:
This is a group activity. Each team will have four (4) team members. You will act as Chairperson of the formal
meeting. The role of the Director will be played by your Trainer/Assessor. The role of events officer and the
student support officer will be allocated to students in your group. At the conclusion of the scenario, each
student will switch with the other students to ensure everyone experiences each role fully. If there is an
insufficient number of students, the trainer will assume multiple roles for the scenario, rotating roles at the
conclusion of each exercise. If the student is required to participate in multiple roles for the exercise, they will
also switch after each round, of the role play scenario.
In this part of the assessment task, you are required to prepare, conduct and act as Chairperson of the “Formal
meeting”. You will demonstrate that you have successfully chaired the meeting by completing all the templates
provided in this assessment task.
Before chairing the meeting, you are required to nominate a fellow student from the class as a minute taker,
brief him/her on the their role and tell them how they are to take the minutes.
You must specify the minute taker’s name and role in your meeting documentations. You also provide rough
notes from them along with the assessment.
Scenario:
You are the head of the student council at a small English school. There are 3 elected committee members of the
student council. These include the events officer, the student support officer and the president (which is you).
You will be chairing a meeting with the Director of the school to discuss the upcoming annual New Year’s party.
You will need to come up with a plan for the New Year’s party and convince the Director on the need for a bigger
budget than the previous year. This is because the previous year the event was a horrible experience for all
involved, with a lack of food and activities; resulting in many people leaving before the New Year began.
The meeting is due to be held in 2 weeks on the 1 st of October. Meeting invitations need to be created and sent
out via email to the relevant committee members, including the Director, that should be present at the meeting.
The Director will be arriving on an early flight from Sydney at 8:30am and will leave to catch another flight on the
same day at 6pm. Transport will have to be arranged to pick him up and drop him off. The meeting will be held in
the school’s Conference Room 1. The meeting will allocate roles and responsibilities for each of the team
members and work out how to best coordinate efforts with the student body. This meeting will also establish the
theme, location, date, time, budget and how to improve on the previous year’s celebration.
You will prepare a short PowerPoint on how to hold an effective party and what activities may be included
(which should ideally link in with the theme chosen). It should also be noted that:
• One of the student representatives is vegan (and 15 percent of the student body is either vegan or

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vegetarian)
• The other student representative requires a gluten-free diet (5 other students also have the same dietary
restrictions)
• The total student body is 100 students
• There is a total of 10 staff members.
• The number of students that attended the party previous year were 50.
• Last year’s budget for this event was $5000 and this year the Director, not willing to repeat the mess of
last year is willing to spend four times this amount – if it can be justified
In this task, the role of the Director will be played by your Trainer, who will determine your budget allocation on
how convincing your team arguments are. This meeting will form the basis of your meeting minutes. The meeting
should run according to meeting documents prepared before the commencement of the meeting, such as the
meeting requirements form and preparation form. A computer or a similar electronic device should be utilised to
record the minutes of meeting. Minutes should be taken in an electronic format, using Microsoft Word software,
as per organisational requirements. Minutes are to be reviewed to check for errors and edited to ensure
accuracy, whilst the document is being made and once it’s completed too.
When chairing the meeting, you must ensure that you comply with legal and ethical requirements.
When chairing the meeting, you must follow the following organisational procedures.
Organisational procedures to identify participants and send them meeting invitations
• Meeting invitations are to be sent via email.

• Meeting invitations must include:
o summary of your meeting (date and time)
o the purpose of your meeting
o agenda of the meeting.
Organisational procedures to check transcribed meeting notes:
• Minutes of a meeting must record attendance.

• The outcome of each item on the agenda should be present.
• Meeting minutes must be checked for grammar and vocabulary.
• Minutes of a meeting must record the start and end time of a meeting, and the arrival or
departure of any members after the meeting has commenced.
• Minutes of a meeting must record the start and end time of a meeting, and the arrival or
departure of any members after the meeting has commenced.

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Task:
Prior to attempt this task student must read attached policies and procedures related to meeting.
Your task Student must do the following to demonstrate your competency with this assessment
task:
1. Determine the pre-meeting requirements. Complete “Template 1”.

a. You must include title of one pre-reading document.
b. Make sure style and structure of the meeting are appropriate.
2. Develop meeting agenda. Complete template 2.
3. Send meeting invitation to the team members and obtain confirmation about the
meeting. You must ask for their email addresses. Email must have a google doc
attachment. Google doc attachment must include:
a. A summary of your meeting (date and time) and the purpose of your meeting
to be conducted as a part of this assessment task.
b. Agenda of the meeting.
4. Chair the meeting.
5. Deliver the presentation prepared. (Your presentation must not be more that 6-8
presentation slides).
6. Discuss food theme for the party (theme must be different for each student pair).
7. Decide upon a catering choice and a budget breakdown between beverages and
food.
8. Use the mind mapping, fishbone, or a similar tool/technique to create a list of at
least five (5) risks related to the catering needs of the party (with special
consideration to those who are unable to consume certain types of food) in
consultation with the Director and the event officer.
9. Put these five (5) lists into a basic risk register with agreed upon risk ratings,
mitigation strategies and contingencies (This should be done using risk register
template). Attach along with this unit.
10. From the meeting minutes that the person nominated by you in your group has
taken, you are then required to check their transcribed meeting notes and make sure
that they reflect a true and accurate record of the meeting and are formatted in
accordance with organisational procedures and meeting conventions.
11. You must refine those meeting notes and complete the Formal Meeting Minutes
template provided. Complete template 3.
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12. Select an appropriate method to distribute these to meeting participants (via
GoogleDocs).
13. Submit the required documents for the assessment to the Trainer/Assessor.
You will be
required to
complete and/or
attach.
Timeframe You need to complete the meeting in 15-20 minutes. You will get additional time to
prepare the presentation and templates.
Template 1:
Pre-Meeting Requirements Form
Chairperson Director of the School
Department Small English School
Meeting name Annual New Year’s Party
Meeting details
Date 1ST October Time 9 am
Location School Conference 1 Budget $9000
Meeting format
Purpose to discuss the upcoming annual New Year’s party.
Participants Internal External
3 elected committee members Director of the school Events Officer

of the student council
President of student council Student Support Officer
Speakers head of the student council
Director of the school

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Seating arrangements
Video or teleconference  Webcam  Network Connection  Video conference

requirements
A computer or a similar electronic device should be utilised to record the minutes of the
meeting
Supporting materials
Pre-reading Previous year annual New Year’s party meeting documents
Meeting documentation summary of your meeting (date and time)
the purpose of your meeting
agenda of the meeting.
Minutes of a meeting must record attendance.
The outcome of each item on the agenda should be present
Equipment requirements Computer and datashow
Hospitality requirements
Catering requirements Water , Tea or coffee
Accommodation Transport will have to be arranged to pick Director of the school

requirements
up and drop him off

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Other requirements
Special needs of attendees Some students are vegan and others they don’t eat gluten so a special food is required
for them
Other organisational Minutes of a meeting must record attendance.  The outcome of each item on the
requirements for conducting agenda should be present.  Meeting minutes must be checked for grammar and
meetings vocabulary.  Minutes of the meeting must record the start and end time of the meeting,
and the arrival or departure of any members after the meeting has commenced.
Applicable conventions for  All attendance should arrive on time  Minutes of a meeting must record
conducting meetings attendance.  The outcome of each item on the agenda should be present.
Legal and ethical whether there are strict requirements to

requirements for conducting hold meetings or special rights to call a meeting.
meetings
providing proper notice (time periods, content of notice
and required recipients)
meeting quorums (minimum number of people present
to make a meeting valid
Other specific requirements No any other requirements
Template 2:
Meeting Name/Purpose: Annual New Year’s party. the purpose of this work is To allocate roles and
responsibilities for each of the team members and work out how to best
coordinate efforts and to establish the theme, location, date, time, budget
and how to improve on the previous year’s celebration
Date: 1st of October

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Time: 9 am
Location: School’s Conference Room 1
Welcome Events Officer
Student Support Officer
Minutes of the previous meeting: All the member present , all the argument should clearly represent , well
communication skills each and every person time should recorded in the
meeting of their arrival and departure .
No. Agenda Item Pre-reading Presenter Time Duration
1 Theme of the annual Previous year President of

9:30
New Year party party document student 1 hour
am
council
2 Location, Time and President of

Previous year
date of the New Year student 10:30 1 hour
party document
party council
3 Budget of the annual President of

Previous year 11:30-
New Year’s party student 30MN
party document 12 noon
council
4 Food and activities of President of

Previous year 1:30
the party student 1 hour
party document pm
council
9:30 am Schools
Next meeting
25/12/2022 Time/Location: ‘s conference
date:
room

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Template 3:
Date/Time: 1st of October 9 am
Location: School’s Conference Room 1
Chairperson: Director of the school
Meeting Attendees: Events Officer
Full names and roles Student Support Officer
Agenda Item/Topic Discussion/Outcomes Action Officer Due Date
Welcome
(Agenda item 1) Summary: the previous year the event was a President of
horrible experience for all involved, with a lack
Theme of the annual of food and activities, resulting in many people student council
New Year party leaving before the New Year began. So we
should include more activity to make it more
enjoyable
Pros: It will make the party more

enjoyable Cons : It will increase the budget
of the party
Consensus Decision/s: Include more activity
Action/s: Include more activity
(Agenda item 2) Summary

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The location should be close to the
Location, Time and date firework. Also, the party should not
of the New Year party start to early so students don’t get
bored and leave
Pros: It will increase the number of

attendance
Cons: it will increase the budget of the

party
Consensus Decision/s: Change the time and

location of the party from last year
Action/s: Make sure the number of

attendants of the party before the party
begins. -Take note of the location of the food
(put it separately) to avoid any confusion.
(Agenda item 3) Summary: Lack of budget, lack of food and

activities, resulting in many people leaving
Topic? before the New Year party began
Pros: It will help to increase the number of

attendance
Cons: Cost extra money
Consensus Decision/s: Increase the party

budget
Action/s: Plan the activities (Ping Pong ball,

Guess the Answer, Tic Tac Toe) -$8000 for the
activities materials and preparation -Stage
decoration, amplifier, mic stand and rental for
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the event location
Summary Overall Summary: The food and activities

need to accommodate 100 students and 10
staff members -One of the student
representative is vegan (and 15 percent of the
student body is either vegan or vegetarian) -
The other student representative requires a
gluten free diet (5 other students also have
the same dietary restriction)
Decision/s: Provide the required food for

students
Action/s if any: Provide the required food for

students
Next Meeting time/date 25/12/2020 10 am
Meeting closed at: 5 pm
Minutes are a true and Approved/confirmed by whom? President of

accurate record of the
student counci
meeting
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Does the candidate meet the following Yes No Trainer/Assessor Comments

criteria
a) The meeting purpose was clear.
b) The chairperson maintained control of

the meeting throughout the duration.

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c) Took responsibility to address regular
problems during the meeting.
d) The chairperson kept discussions

focused on achieving the purpose of the
meeting.
e) The chairperson ensured all

participants were involved in discussions.
f) The chairperson used clear voice tone

and used body language to communicate
with the audience.
g) The chairperson used assertive

communication style to communicate
effectively.
h) The chairperson used simple language

and vocabulary so audience can easily
understand.
i) Avoided jargon to communicate

effectively.
j) Actively listened to the participants

point of view and answer the questions
k) Asked relevant questions to make

session engaging and interactive.
l) Listened to the response from the

participants and clarified if any
misunderstanding
m) The chairperson facilitated the

problem-solving activity to resolve any
issues.
n) The chairperson facilitated decision-

making to ensure required decisions
were made.
o) The meeting followed the agenda.

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p) The desired outcome for the meeting
was achieved.
q) Provided and dispatched meeting

paper to participants within timeframe
r) Completed pre-meeting requirements

form (Appendix 1)
s) Email invitation sent with a

GoogleDocs invitation to access all the
attachments.
t) Discussed food theme for the party.
u) Identified risks related to the catering

needs of the party
v) Prepared risk register template

accurately.
w) Checked the transcribed meeting

notes and made sure that they reflect a
true and accurate record of the meeting
and are formatted in accordance with
organisational procedures and meeting
conventions.
x) Completed the Formal Meeting

Minutes template provided.

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Second attempt:

Second attempt:

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Student Signature
Date
Declaration

Trainer/Assessor
Signature
Date
on _________________ (insert date)
by (insert Name) __________________________________

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UAT 3 – Role play
Purpose

completed.
Trainer/Assessor).
(UAT).
assessment task.
• If a student requires a reasonable adjustment, then complete the reasonable adjustment form included in
the unit information pack.

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Student declaration
• I confirm that the Trainer/Assessor has provided all the information related to the assessment task as

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Assessment type:
• Role play
• This is the third (3) unit assessment task that student has to successfully complete to be deemed
 This assessment task is comprised of a role play.
• The student must attempt all criteria to the required level, e.g., Assessment criteria mentioned in the
performance checklist to be deemed satisfactory in this task.
• This role play is timed and conducted as an open book test (this means students can refer to textbooks or
other learner materials during the project).
• The student must complete the task independently.
Not Satisfactory.
• Trainer /Assessor must assess student’s practical skills, technique, and knowledge as he/she completes
his/her own work.
• Where a student’s performance is deemed not satisfactory after the first attempt, a resubmission attempt
will be allowed. Assessor must note any such submissions.
Location:

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Other: ____________________________________
Purpose of the assessment:
• Purpose of this role play is to check skills and knowledge related to performance criteria and performance
evidence of the unit.
General Instructions for attempting the role play:
• Student must complete all the activities of this assessment task.

• The student must complete all the provided templates (if any).

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• Computer
• Internet
• MS Word
• Printer or e-printer
• Learner guide
• Simulated environment

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Interactive Role Play Scenario:
In this part of the assessment task, you are required to prepare, conduct, and act as Chairperson of the “Formal
meeting”. You will demonstrate that you have successfully chaired the meeting by completing all the templates
provided in this assessment task.
Before chairing the meeting, you are required to nominate a fellow student from the class as a minute taker,
brief him/her on their role and tell them how they are to take the minutes.
You must specify the minute taker’s name and role in your meeting documentations. You must also provide
rough notes from them along with the assessment.
Scenario:
You are working as a “Restaurant Manager” at a busy restaurant in Melbourne. The owner of the restaurant is
worried that the employees of the organisation do not have appropriate knowledge of OHS. There have been
recent issues when the employees have lacked the understanding of employer responsibilities regarding the
storage, use and handling of hazardous substances, and are confused regarding incident reporting and
notifications, with many employers believing that by complying with their workers compensation responsibilities
they are complying with their OHS reporting responsibilities.
The owner of the restaurant wants you to chair a meeting, deliver a presentation and clearly explain the
following requirements to both employee and employer:
• Handling hazardous substances
• Incident reporting

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Role play
Your task You are required to arrange and chair a meeting. You must do the following to
demonstrate your competency with this assessment task:
• Identify meeting participants.
• Determine the pre-meeting requirements. Complete “Template 1”.
o You must include title of one pre-reading document.
o Make sure style and structure of the meeting are appropriate.
• Develop meeting agenda. Complete template 2.
• Send meeting invitation to the team members and obtain confirmation about
meeting. You must ask for their email addresses. Email must have a google
doc attachment. Google doc attachment must include:
o A summary of your meeting (date and time) and the purpose of your
meeting to be conducted as a part of this assessment task.
o Agenda of the meeting.
• Chair the meeting.
• Deliver the presentation prepared. (Your presentation must not be more that
6-8 presentation slides).
o Include the risks that the business can face if they do not comply with
the OHS requirements.
• From the meeting minutes that the person nominated by you in your group
has taken, you are then required to check their transcribed meeting notes and
make sure that they reflect a true and accurate record of the meeting and are
formatted in accordance with organisational procedures and meeting
conventions.
• You must refine those meeting notes and complete the Formal Meeting
Minutes template provided. Complete template 3.
• Select an appropriate method to distribute these to meeting participants (via
GoogleDocs).
• Submit the required documents for the assessment to the Trainer/Assessor.
You will be You need to conduct the role play based on the task instructions.
required to
complete and/or Your Trainer will observe you during the activity and complete the following
attach. performance checklist.

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Template 1:
Pre-Meeting Requirements Form
Chairperson Restaurant Manager
Department Whole Department
Meeting name Meeting for Handling hazardous substances
Meeting details
Date Time
Location Main Office, Conference Room A Budget
Meeting format
Purpose To generate ideas to increase the sales of business.
Participants Internal External
Employees and Employer 2 experts having great knowledge of

OHS
Speakers Restaurant Managers

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Seating arrangements
Video or teleconference Webcam

requirements
Network
Connection
Computer
Supporting materials
Pre-reading
Meeting documentation
Equipment requirements  Webcam  Computer,  Overhead projector  Projection stands  Microphones 

Video equipment: VHS, DVD, teleconferencing  Auxiliary equipment
OHS requirements
Handling hazardous Read labels and the material safety data sheet
substances
 Keep the working area clean.
 Isolate the hazardous substances at separate storage areas

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Incident reporting  Any injury to staff or visitors should be recorded within VHIMS by the manager or the
reporting staff member
 If a person has been injured the need for first aid should be assessed and action taken
as appropriate
 If an injured staff member loses time from work the manager should follow the process
as outlined in the Early Intervention and Rehabilitation – Work Related Injury procedure.
Applicable conventions for  Accident Compensation Act

conducting meetings
1985 Occupational Health and Safety Act
Legal and ethical  Electoral rights

requirements for conducting  Whether calling a meeting requires special permission or is subject to severe
meetings requirements
 Giving the appropriate notification
 Meeting the quorum
 How and when to end the meetings
 Resolutions from meetings
 In casual contacts, remember the rules of the law.
 Maintaining the meeting notes
Other specific requirements
Template 2:
Meeting Name/Purpose: To provide the knowledge of OHS to employee and employers
Date:
Time:
Location: Conference Room of the Department
Welcome Restaurant Manager
Minutes of the previous meeting:
No. Agenda Item Pre-reading Presenter Time Duration

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1 Intro All the attendees
2 Review the injuries happened Restaurant

in the restaurant Manager
3 Discuss the requirements of Executives

the OHS
4 Conclude on the strategies

and planning to prevent the
injuries and providing the
incident reports
Next meeting
Time/Location: Conference Room
date:
Template 3:
Date/Time:
Location: Conference Room of Department
Chairperson: Restaurant Manager
Meeting Attendees: Employees and Employers of the Restaurant in Melbourne .
Full names and roles
Agenda Item/Topic Discussion/Outcomes Action Officer Due Date
Welcome
(Agenda item 1) The workspace should be kept as spotless Restaurant

as possible when handling dangerous manager and
Handling Hazardous
materials. All procedures for handling and employees
Substances
storing chemicals should be done in a
proper manner and in the proper order.

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(Agenda item 2) It is necessary to account for every Restaurant
incidence. This includes all injuries, Manager
Incident Report
occupational illnesses, prescription drugs,
and especially close calls. No matter how
insignificant or unimportant they may
seem at the time, all of these should be
taken into account.
Summary The restaurant should have a system in

place to record and preserve the specific
information needed for reporting
obligations under various laws and
financing arrangements, as well as for
ongoing executive review. The guests and
the restaurant manager agreed they will
adhere to the OHS requirements for this
agenda.
Next Meeting time/date
Meeting closed at:
Minutes are a true and Approved/confirmed by whom?

accurate record of the
Owner of the restaurant
meeting
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete

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Does the candidate meet the following Yes No Trainer/Assessor Comments
criteria
a) The meeting purpose was clear.
b) The chairperson maintained control of

the meeting throughout the duration.
c) The chairperson kept discussions

focused on achieving the purpose of the
meeting.
d) The chairperson ensured all

participants were involved in discussions.
e) The chairperson used clear voice tone

and used body language to communicate
with the audience.
f) The chairperson used assertive

communication style to communicate
effectively.
g) The chairperson used simple language

and vocabulary so audience can easily
understand.
h) Avoided jargon to communicate

effectively.
i) Actively listened to the participants

point of view and answer the questions
j) Asked relevant questions to make

session engaging and interactive.
k) Listened to the response from the

participants and clarified if any
misunderstanding
l) The chairperson facilitated the

problem-solving activity to resolve any
issues.

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m) The chairperson facilitated decision-
making to ensure required decisions
were made.
n) The meeting followed the agenda.
o) The desired outcome for the meeting

was achieved.
p) Provided and dispatched meeting

paper to participants within timeframe
q) Completed pre-meeting requirements

form (Appendix 1)
r) Email invitation sent with a GoogleDocs

invitation to access all the attachments.
s) Discussed OHS requirements.
t) Identified risks related hazardous

substances and incident reporting
u) Prepared risk register accurately.
v) Checked the transcribed meeting notes

and made sure that they reflect a true
and accurate record of the meeting and
are formatted in accordance with
organisational procedures and meeting
conventions.
w) Completed the Formal Meeting

Minutes template provided.

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Second attempt:

Second attempt:

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Student Signature
Date
Declaration

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BSBTWK503 - Unit Assessment Pack Template Version 9 Final

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BSBTWK503 - Unit Assessment Pack Template Version 9 Final

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Unit Assessment Pack

Course and Unit Details.......................................................................................................................4

Assessment Submission Method.........................................................................................................4

Unit information pack..........................................................................................................................5

UAT 1 – Unit Knowledge Test (UKT).....................................................................................................6

Information for students.....................................................................................................................6

Assessment task instructions..............................................................................................................7

Unit Assessment Result Sheet (UARS).................................................................................................23

Information for students.....................................................................................................................25

Assessment task instructions..............................................................................................................26

Unit Assessment Result Sheet (UARS).................................................................................................38

Assessment task instructions..............................................................................................................41

Unit Assessment Result Sheet (UARS).................................................................................................51

AISL Pty Ltd T/A Rosehill College

This document was developed by VET Resources © 2021.

AISL Pty Ltd T/A Rosehill College

Course and Unit Details

Unit code BSBTWK503

Assessment Submission Method

☐ By Australia Post to RTO ☐ Any other method

AISL Pty Ltd T/A Rosehill College

Evidence recorded Evidence Type/ Method of assessment Sufficient evidence

Unit Assessment Task 1 Unit Knowledge Test (UKT) S / NS (First Attempt)

Unit information pack

AISL Pty Ltd T/A Rosehill College

Information for students

AISL Pty Ltd T/A Rosehill College

Student signature Date

AISL Pty Ltd T/A Rosehill College

Instructions provided to the student:

Assessment task description:

Resubmissions and reattempts:

☐ Learning Management System ☐ Classroom

Purpose of the assessment

The purpose of the assessment is to check knowledge relevant to the unit.

Instructions for answering written questions:

• Students must complete a written assessment consisting of a series of questions.

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

Each answer must be between 80-120 words B) Yes ☐ No ☐

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

c) Speak up by addressing other people by name.

Question 11. Answer the following questions. Satisfactory

Each answer must be between 50 to 100 words. B) Yes ☐ No ☐

AISL Pty Ltd T/A Rosehill College

AISL Pty Ltd T/A Rosehill College

Question 13. Answer the following questions. Satisfactory

AISL Pty Ltd T/A Rosehill College

 Trust and Openness

 Willingness to Correct Mistakes

 Diversity and Inclusion

 Interdependence and Belonging

 Consensus and Decision making

AISL Pty Ltd T/A Rosehill College

Question 15. Briefly explain the following: Satisfactory

Each answer must be between 50-80 words.

Unit Assessment Result Sheet (UARS)

Date: ___(day)/ _(month)/ __________(year)

Date: ___(day)/ _(month)/ __________(year)