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country, especially state-funded transportation. The issue has many consequences, as evident
from clients' testimonies at my agency. They have problems with delays, turn up is low and
sometimes forget the passengers on stage, especially ones with disabilities. This is a low service
delivery by the Better Transportation Company. However, there are no other reliable means of
transport other than Better Transportation Company tasked with responsibility. The effects of the
from one place to another, which results in the missing of clients' appointment or failure to reach
their respective destinations. Therefore, this paper discusses how transportation can be solved to