FAQ: bKash Add Money campaign

bKash is running an add money campaign during the month of April 2022. The
campaign has been conceptualized as below:

ADD MONEY CAMPAIGN

Campaign duration  1 April 2022, 00:00 hour-30 April 2022,
23:59:59 hours
Campaign Modality  Customer to get Tk 50 instant cashback
for Add Money of Tk 7,500
Conditions  Campaign Period Limit: Tk 100
 Cashback to be applicable for 2
transactions
 Exact add money amount to be eligible
for cashback: Tk 7,500
 Applicable for Bank to bKash & Card to
Wallet
 Destination wallet to receive the
cashback
Limit: One customer will enjoy the offer
twice during the campaign period
Channel: StanChart iBanking/Mobile App
or bKash App

Eligibility and Terms & Conditions:

1. bKash customers with active account status and sufficient balance can enjoy the
offer by making successful add money from his/her bKash account (must be in Trust
level-2 and Trust level-3)

2. In order to receive Cashback, account status and incoming transaction of customer

account must be active. If Cashback disbursement fails due to customer account
status issues, customers will not be eligible to receive Cashback for this campaign.

3. In case of Cashback disbursement fails due to any unknown/unforeseen reason

except for customer account status issue, bKash will retry Cashback disbursement
manually 3 times within 2 months after the campaign. If all attempts fail, no other
 attempt will be made and the customer will no longer be entitled for the Cashback of
the campaign.

4. Customer is entitled to Cashback for successful transaction from his/her bKash

account.

5. bKash and the participating banks reserve the right to change/modify campaign
terms & conditions, merchant/outlet participation in any manner or cancel the entire
campaign at any time without giving any prior notice.

6. bKash reserves the right to cancel Cashback payout if the particular transaction
and/or the customer transaction behavior raises reasonable suspicion that the
customer has abused the benefit of the campaign.

7. bKash reserves the right to bar any account from the campaign if the fraudulent
activity is detected

Frequently Asked Questions:

1. What is the duration of this campaign offer?

The offer is valid from 1 April 2022, 00:00 hour- 30 April 2022, 23:59:59 hours

2. What is the cashback amount?

BDT 50

3. How many times can I enjoy the offer during the campaign period?

Twice

4. What is the maximum amount of Cashback that I can receive during the campaign
period?

BDT 100
5. Will I receive the cashback on any Add money amount?

No, you have to perform add money of exact BDT 7,500

6. In which channel can I perform add money to get Cashback?

Payment through StanChart iBanking /Mobile App or bKash App

7. Does my account need to be in ‘Active Status’ to receive Cashback?

In order to receive Cashback, account status and incoming transaction of customer

account must be active. If Cashback disbursement fails due to customer account
status issues, the customer will not receive Cashback for the campaign.

8. Will I receive Cashback if my add money is successful?

If your add money transaction is valid, bKash recognizes the transactions as authentic
and the incoming transaction of your account is active, you will receive Cashback.
However, bKash reserves the right to cancel the Cashback payout if the particular
transaction and/or the transaction behaviour raises reasonable suspicion that you
have abused the benefit of the Cashback campaign.

9. Is there any chance that my Cashback will be delayed? If yes, what should I do?

Most likely you will receive your Cashback instantly as per eligibility. There could be
unanticipated cases where Cashback would be delayed due to unknown/unforeseen
issues. If you do not receive your Cashback, you can call 16247 or approach bKash
centres, bKash care, Facebook fan page, Web chat (Live chat service) as well as send
an e-mail to support@bkash.com to know details about it.