EASI - EMPLOYMENT AND SOCIAL C O U N T RY

Spain
INNOVATION PROGRAMME
PROACTIVE CASE-BASED POLICY AREAS
TARGETED MODEL FOR SOCIAL Youth Employment
Combat long-term unemployment
INCLUSION (PACT) Fight against poverty and social exclusion
Promotion of a high level of quality and
I N N OVAT I V E H I G H L I G H T S sustainable employment
• Redefinition of the organisation of social services Transnational dimension
through public-private partnerships for the integration of
information, resources, reactions and learning TA R G E T G R O U P S
• Proactive social investment supported by diagnostic National, regional and local authorities
tools and tracking software Social partners
NGOs
S C A L E A N D T Y P E O F S O C I A L I N N O VAT I O N Higher education and research institutions
• Radical and Product Innovation Experts in evaluation and impact
assessment
CALL NAME Media
Social Policy Innovations supporting reforms in Social
Services C O O R D I N AT O R
Social Services Regional Managing Authority
of Castilla y León Regional Government

CO-BENEFICIARIES
City Council of León, City Council of Vallad-
olid, City Council of Salamanca, Provincial
Council of Valladolid, EAPN Castilla y León,
University of Valladolid

EU CONTRIBUTION
€ 1,973,843.47 (71.03 % of the total costs)

T OTA L C O S T S
2,779,057.63 €

D U R AT I O N
November 2015 - October 2018

Social Europe
OF THE ACTION The 2007-2008 financial crisis caused a sharp increase in the levels of poverty in the
region of Castilla y León and an increase in the number of people living on minimum income
schemes. This has become a long-term issue for the region ever since. The PACT project’s priority
SUMMARY

was the development of models and tools to allow social services to intervene with
greater flexibility and efficiency in these cases. The implementation of the project was
successful, as it not only produced several outputs used by the local authorities but it also legally
impacted the region, contributing to the development of the law on the organisation
of the network of protection and the inclusion of people and families in situations of
major social or economic vulnerability in Castilla y León. The project continuity and long-term
assessment of the impacts were guaranteed by the development of PACT-2.

Keywords: social network, coordinated public-private efforts, proactive

and preventive approach, one-stop-shop, information system

CONTEXT AND NEEDS

The financial crisis of 2008 aggravated the economic and social situation of many families, pushing many
to the poverty line. Over the years, the social support and various subsidies provided by the state helped to
address the social fragility of many citizens. However, their dependence became inevitable and substantive.

Previous to the experimentation, the assistance started with a request-response model, which
was unpredictable to some extent. The PACT project was designed to overcome related difficulties
by aggregating personal data from public and private entities and shaping the forecast
software, that enables governments to anticipate possible setbacks in the well-being of citizens and
properly adapt social services. The project was aligned with the regional strategy of Castilla y León,
which also aimed at predeveloping the PACT social network: an alliance between public and private
sectors to address the social needs of citizens.

The PACT project approach is more proactive and

preventive: the social service professionals see the
potential problems in advance.”

OBJECTIVES
01
• Create common tools for social
workers and professionals that
support the personalisation and
adjustment of social responses
provided.
02
• Use data to incorporate an
anticipation capacity into the
information system.
03
• Develop ontologies that explain
the processes of exclusion, identify
risks and help with preventive
actions.
 NETWORK
PARTNERSHIP

1 NETWORK

PACT 2 PERSON- CENTRED

MODEL
ADVANCED POPULATION
APPROACH
3 POPULATION
MODEL OF CASE
SEGMENTATION

METHODOLOGY
MANAGEMENT
SEGMENTATION

The project’s experimentation method consisted of three main strategies. The first was a network
to coordinate efforts between public services and private social solidarity initiatives,
using procedure exchange, joint intervention protocol and shared resources. In the second place, the
project implemented a person-centred model of social intervention for inclusion, both through
multidimensional diagnosis in situations of inclusion/exclusion and through a comprehensive and
positive approach. Finally, PACT developed information management software that selects the
most appropriate intervention for each case and allows a preventive intervention through an early
warning system. The project used counterfactual impact evaluation.
RESULTS

The PACT team was able to implement the project successfully and several outputs were developed,
such as the software for proactive interventions and various methodological guides
that are currently being used by the local authorities of Castilla y León. Moreover, most
participants involved in the experimentation rated the set of tools and systems created as helpful
and relevant.

The constant support of the The pilot was designed

policymakers allowed for quicker with the engrained idea of
implementation and embedding of the eventual upscaling, as a part
project results at the policy level”. of the regional development
strategy.”

It is the way of cooperating through a

network. It was not done before at such
a scale in their region.”

© [Social Services Regional Managing Authority of

Castilla y León Regional Government], 2014
 INNOVATIVE
The project combined two interconnected strategies, which manifested its innovative content

CONTENT
at the regional level. On the one hand, the development of public-private partnership for
intervention in situations of social exclusion – a new way of organising services by integrating
information, resources, responses and learning. On the other hand, a proactive social investment
– a new approach to personalizing supports through diagnostic tools, tracking software, and other
tools.

TRANSFERABILITY
AND UPSCALING
The project results were further upscaled in Castilla y León and the Regional Government invested in a continuation
project (PACT-2), based on lessons learned and on experimented tools and working practices. PACT’s outputs
are already being implemented in the region, especially in the third sector (in organisations such as Caritas and the
Red Cross). The project aims to serve as a reference for other administrations at the national and EU levels.

PROJECT CANVA
© Luis Silva / https://cargocollective.com/luissilva

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