Sithind002 A2

The Imperial College of Australia
SITHIND002 - Source and use information on the hospitality industry.

Project D
Instructions
This assessment requires you to investigate the purchase of an eco-friendly product or service and
answer the questions provided.
You are required to do the following.
● Read the project scope.

● Answer all the questions.
● Use the list in the Learner task checklist provided when submitting your assessments. Do not submit
your work until you have completed all parts of the checklist.
● You are to provide answers to each of the questions in a separate document using MS Word or similar
word processing tools. Your document should be professionally formatted with questions retyped and
answered.
● Ensure your submission identifies the unit code and title, the assessment task number, and the name
of the assessment at the top of the page. Alternatively, you may place this information in the
document header.
● Add your name and student number to the header or footer on every page.
● Ask your assessor if you do not understand a question. Whilst your assessor cannot tell you the
answer, he/she may be able to reword the question for you.
● Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be re-
assessed by our Assessor. Arrangements will be made on an individual basis. If you are deemed to be
NS (Not Satisfactory), your assessor will either ask specific questions orally, and record them with you
using the supplementary evidence sheet or you will be asked to resubmit your responses in full.
Learner assessment guide and evidence
This assessment requires you to research information on the hospitality industry and share the
information you obtained with your team.
You are required to do the following.
● Complete Tasks 1, 2, 3, 4, 5, 6 and 7 in Assessment D

● Complete all research tasks.
● Present information on the hospitality industry to your colleagues or team.
● Answer all the questions.
Task 1: Research and collate information on a hospitality topic
● Choose a hospitality-related topic from the following list or another topic relevant to your workplace or
chosen industry. You must obtain approval from your assessor for any alternative topics prior to
commencing your research.
● New beverage/s on the market
● New food trends in restaurants
● An Australian winery or hospitality-related business
● New trends in hospitality
● Research the following information about your chosen topic.
● A detailed overview of the organisation or product/service
● Its relevance to the industry
● The part it plays in promoting the industry.
BJSB Pty Ltd. trading as Project Dt - SITHIND002

The Imperial College of Australia Version August 2020
CRICOS ID: 02858M, RTO ID: 121966 Page 1 of 13
● How/why it could enhance the quality of your work performance.
● Conduct your research using one or more of the following methods.
● Internet
● Library, reference books, journal articles, newspaper articles or other media.
● Personal observation and experience
● Discussion with industry personnel, networking
● Display professional and personal standards when conducting research.
● If interviewing clients or industry representatives face-to-face or over the phone, make an
appointment with the client and prepare appropriate questions prior to the meeting
● Seek permission to take notes and explain the reason for your research
● Ensure all information obtained from the internet is from a valid, reliable and current source, and
cross-check all researched information with other sources to ensure accuracy
● Information should be obtained from three or more sources.
● Use your research results to answer all the questions.
● Present the result of the research conducted with your team. (Presentation duration must be a
minimum of 15 minutes and you can use any appropriate tools to assist your presentation, such as a
PowerPoint presentation, handouts, samples of items researched, etc.)
Question and answer

Q1: Briefly explain the topic you have chosen.
I have chosen the topic of new food trends in the restaurants. We all know that almost every day or
every week new trends in the food starts which all the restaurants have to follow to keep up their
business. Nowadays people are becoming more conscious about what they eat and how they eat. They
are taking care of their diet and health. Some people are also changing their lifestyles and eating habits
because of some influence or because of social media. As competition in the restaurant industry warms
up, it becomes more and more important for independent restaurants to be up-to-date with new food
trends. These new trends help restaurants keep their customers and attract new ones. Food
companies, like manufacturers, retailers and foodservice organizations that produce and/or sell
products nationally, rely on such trends to translate into business and revenue-generating opportunities
on a wide scale . Data and analysis play an important role in plucking food opportunities from food
trends .
Q2: List the sources of information you used to research the topic.
Provide the following information.
● Website/page host (e.g., business name, government department, etc.), article or blog name (if
applicable) and full web address
● Book title, author(s), relevant chapter and year of publication
● Magazine or newspaper name, date of publication and name of relevant article
● Name of person, title and workplace
● Name and address of hospitality venues visited for personal observation
https://joinposter.com/en/post/restaurant-trends
https://www.foodandwine.com/lifestyle/biggest-food-restaurant-trends-2022
https://www.posist.com/restaurant-times/features/growing-healthy-food-trends.html
https://swebrestaurant.com/blog/article/keeping-up-with-food-trends-2017
Q3: Write three open and closed questions you could ask colleagues, industry professionals or others
to obtain information relevant to your topic.

OPEN QUESTIONS CLOSED QUESTIONS
Do you think these new trends in food are Are you updating your menu or knowledge
beneficial for business? according to the new trends in the industry?
Can you tell me some trends in the food industry Is it really important for a restaurant to include
that are difficult to adapt to? every new trend in their service style?
What are some of your favourite trends that make Do these changes affect the working style of
changes but in a good way? employees?
Q4: Briefly summarise the results of your research.
The restaurant industry is taking bold steps in 2022. The most popular restaurant trends show
that owners are finding innovative ways to improve on-site and off-site experiences for guests,
whether they’re running a fast-casual restaurant, a full-service establishment, or exploring a
completely new concept entirely.
Consumer dining preferences and economic conditions point to the top restaurant trends and
strategies that stick. Whether that is adopting contactless payment strategies, experimenting with
online ordering, or using automation to combat the labor shortage, restaurants are finding
creative ways to build meaningful relationships with their staff and customers.
The biggest trends for the restaurant industry
● Contactless ordering and delivery is here to stay

● The labor shortage can be managed with smart restaurant technology
● Many restaurants plan to diversify revenue streams in 2022
● Kitchen automation is a huge priority
● More direct food orders are coming through
● Restaurants are rethinking experiences to build deep customer loyalty
● Community still means everything for the restaurant industry
Q5: How has your chosen topic impacted the hospitality industry? Briefly discuss what aspects or
segments of the industry have been affected and if the impacts are beneficial or detrimental.
The food and beverage industry represents a huge sector of services within the hospitality
industry that include preparing, presenting, and serving food and beverages to the customers on-
premise (at restaurants and hotels) or off-premise (takeaway, restaurant catering service, and
food delivery). The food and beverage industry is subject to numerous trends and these trends
have an impact on business success or decline. A trend is defined as ‘a line of general direction
of movement, a prevailing tendency of inclination, a style or preference, a line of development, or
the general movement over time of statistically detectable change’ (Google Thesaurus, 2011).
Whereas, a fad is considered to be a temporary popular notion, artistic activity, fashion or food
that is usually followed by a large group of people for a short time (Google Thesaurus, 2011).
According to DaBrowska (2011) household sizes are smaller, healthy options are more important
and safe food is a priority. In addition, organic foods are showing a slower growth pattern along
with high quality and premium products. However, as suggested by Pitta (2010) customer
expectations are increasing with lower price expectations the norm.
These new trends mostly affected the food production or kitchen department because they have
to adapt according to these and change their working style as well. Sometimes these trends are
beneficial for the business as these will bring more customers. But on the other hand there are

also some disadvantages of these like loss of authentic taste or originality of some dishes.
Q6: How could you use this research to improve your workplace or your team’s performance?
This research highlights the important trends in the food industry and some facts that why these
trends are becoming popular day by day. We can take notes from this to improve the service
style or change the menu according to the trends. This study can also help us to understand the
customer’s perspective on these trends. In my opinion this research will help the team to improve
their performance as well as increase the business.
Q7: Explain how you can monitor the progression of the new trend or your researched topic.
● We can start a monitoring program.

● We can use customer’s feedback to improve.
● Analysing the business sales on a daily basis.
● Monitoring the performance of the team.
Task 2: Research legal, ethical or industry information
● Research two topics that have significant legal and ethical implications in your workplace.
● Use different sources of information from those used in Task 1.
● Choose one ethical or industry research topic from the following list.
● Workplace codes of conduct
● Industry accreditation schemes
● Ethical industry practices
● Choose one legislative research topic from the following list.
● Workplace health and safety
● Responsible service of alcohol
● Responsible conduct of gaming
● Food safety standards and procedures
● Licensing requirements to protect local communities from alcohol-related anti-social behaviours
● Industrial relations, such as equal employment opportunity (EEO) award provisions, rights and
responsibilities of employees and employers
● Ensure you research information on legislative requirements in your state or territory.
● Focus on one aspect of your chosen topic that has a direct impact on your performance in the
workplace or training environment.
● Internet
● Library, reference books, journal articles, newspaper articles or other media
● Ensure all information obtained from the internet is from a valid, reliable and current source and
Ethical or industry: Question and answer

Q1: What is your topic of research?
I am researching the topic of workplace code of conduct.
Q2: What are the general implications of this issue in your workplace?
An employee code of conduct (also called a staff code of conduct) is a set of rules about how
employees can and can't behave during work hours. It shares your expectations for how team
members will conduct themselves when they're on the clock. A code encourages discussions of
ethics and compliance, empowering employees to handle ethical dilemmas they encounter in
everyday work. It can also serve as a valuable reference, helping employees locate relevant
documents, services and other resources related to ethics within the organization.
Q3: How does it impact your day-to-day tasks?
● It enhances the company's core values, beliefs and sets the right culture.
● Gives a vision and a mission to the company.
● Builds a reputation of the company in the market.
● Keeps the company and its employee's from violating laws and regulations.
Legislation: Question and answer

Q4: What’s the title of the legislation and/or regulations that sets legislative requirements for your
chosen topic?
Workplace health and safety
Q5: What are its primary objectives?
The ultimate goal of occupational health is to prevent workplace-related illnesses and injuries
through a variety of actions, including: Encouraging safety in the workplace through safer work
practices. Ensuring that employees are using ergonomically proper methods and actions.
Q6: What are its benefits to you in your workplace or training environment?
● Improved health and safety performance.

● Reduced cost associated with accidents and incidents.
● Improved staff relations and morale.
● Improve business efficiency.
● Improved public image and PR.
● Lower insurance premiums.
● Easier access to finance.

Q7: How does it impact your day-to-day operations? Does it help you improve your performance?
Workplace safety promotes the wellness of employees and employers alike. Better safety
equates to better health. Healthier employees do tasks more efficiently, and they are happier in
general. There are very few accidents in a safe working environment. Keeping workers safe will
improve employee morale and when employees are happy with their job, the more productive
they will be. Employees operate much more efficiently when they know they can complete their
job or task without their health being affected. Effective workplace health and safety programmes
can help to save the lives of workers by reducing hazards and their consequences. Health and
safety programmes also have positive effects on both worker morale and productivity, which are
important benefits.
Q8: How can you use this information in your day-to-day activities to ensure you comply with the
legislation?
1. Be Aware and Identify workplace Hazards. ...

2. Implement Workplace Safety Programs. ...
3. Provide Proper Safety Training to Employees. ...
4. Use Protective Safety Equipment. ...
5. Report Unsafe Working Conditions. ...
6. Practice Correct Posture. ...
7. Reduce Workplace Stress. ...
8. Promote Regular Breaks.
Q9: Have you ever seen or known of non-compliance to this legislation? If so, provide examples.
Yes, sometimes workplace health and safety rules are not properly followed in the workplace just
to save time or money. I have seen some situations like the equipment that are used by the
workers are not checked on a regular basis which can lead to accidents or there are no proper
training programs at some places which is why some workers are not aware of their duties or
responsibilities.
Task 3: Source information on hospitality industry structure
● Research information on one sector of the hospitality industry or another hospitality industry sector.
You must obtain approval from your assessor for an alternative sector prior to commencing your
research.
● Choose one sector from the following list.
● Hotel – food and beverage facilities only
● Hotel – food, beverage and accommodation facilities
● Restaurant/café
● Resort
● Entertainment venue
● Gaming venue
● Function or event venue

● Internet
Question and answer

Q1: What is your chosen sector?
Restaurants/cafe
Q2: Name four job roles commonly found in this sector.
● Manager
● Chef
● Server
● Cashier/receptionist
Q3: What is a potential career path for your chosen job role?
Restaurant managers divide their time between supervising kitchen operations and checking on
their guests’ eating experiences. Restaurant managers are known to work longer hours than
usual, especially on weekends and holidays. They are also in charge of hiring new employees
and planning for the future growth of their businesses.
Roles and Responsibilities
From managing employees, keeping the customers happy, to supervising the operations, a
restaurant manager has a lot of roles to perform. There are various other responsibilities of a
restaurant manager:
● Firstly, Restaurant managers have to coordinate daily Front of the House and Back of
the House restaurant operations
● Secondly, they have to deliver superior service and maximize customer satisfaction
● Thirdly, respond efficiently and accurately to customer complaints
● Also, regularly review product quality and research new vendors
● Moreover, organize and supervise shifts and train new and current employees on proper
customer service practices
● Further, appraise staff performance and provide feedback to improve productivity
● Furthermore, ensure compliance with sanitation and safety regulations
● Additionally, they have to manage restaurant’s good image and suggest ways to improve
it

Restaurant management can be pursued in a variety of ways, and applicants with a combination
of practical experience, good interpersonal skills, and a commercial understanding are welcome
to apply. It is feasible to train on the job and work your way up to the position of restaurant
manager without needing a degree or HND.
A degree is required for entry into a graduate recruitment plan, though. Large restaurants and
fast food franchises are more likely to provide graduate training programmes.
Q4: What are the key characteristics of your chosen industry sector? What products and services are
provided, where are businesses commonly located, what type of clientele do they appeal to?
Characteristics
● A Major contribution to the economy.

● Plays an important role in fulfilling the day to day needs of the customer.
● Employment generation.
● Encourages business.
● Promotes diversification by introducing new concepts.
● Innovations and fulfilling the basic needs of the customers.
Generally, a restaurants provides number of services and products like:

● The quality of the food and beverages
● Diversification in the menu.
● Availability of food items.
● The ambience of the place where the food item is being served.
● Price of the food and beverages.
● Consistency, taste, and appearance of the food.
● Multiple payment options
● Take out or delivery options
Q5: List the operational and non-operational departments commonly found in this type of
establishment.
Operational Departments ;
● Cleaning Department
● Food and Beverage
● Kitchen or Front production Department
● Front office Department
Non-Operational Departments ;
● Sales and Marketing Department

● Purchasing and Store Department
● Engineering Department
● Personal and Human resource Department
● Accounting and Finance Department
● Security Department

Task 4: Research an emerging technology
● Research an emerging technology that is becoming widely used in the hospitality industry.
● Potential topics for research include the following.
● Catering systems
● Applications for electronic devices and computers
● Computer-aided despatch systems
● Food production systems
● Industry online booking systems
● Industry reservations, operations and financial and tracking systems
● Project management systems
● Social media sites
● Internet
Question and answer

Q1: Explain the emerging technology. How does it work? What tasks or service standards would be
directly affected?
Emerging technology is a term generally used to describe a new technology, but it may also refer
to the continuing development of an existing technology; it can have slightly different meaning
when used in different areas, such as media, business, science, or education.
A project management system is a combination of methodologies and technologies that assist
you with the planning, organizing, and scheduling everything that contributes to the success of a
project. The importance of project management in organizations can't be overstated. When it's
done right, it helps every part of the business run more smoothly. It allows your team to focus on
the work that matters, free from the distractions caused by tasks going off track or budgets
spinning out of control.
The project life cycle includes the steps required for project managers to successfully manage a
project from start to finish. There are 5 phases to the project life cycle (also called the 5 process
groups)—initiating, planning, executing, monitoring/controlling, and closing.
The project management system allows you to easily communicate with team members and
other stakeholders. It can help you send messages, assign tasks, and keep track of progress.
Q2: How would this technology benefit your workplace?

⇨ Your employer
● Effective Customer Communication. ...

● Risk Management. ...
● Better Scheduling. ...

● Document Sharing and Access. ...

● Improved Resource Management. ...
● Easy Collaboration. ...
● Improved Process Standardization.
⇨ You and your team
● Clear, organized plans improve team collaboration.

● Defining everyone's role eliminates confusion.
● Well-defined goals improve team effectiveness.
● Defining a communication plan keeps your team aligned and focused.
● Project management tools help increase efficiency.
Q3: What training would you need to incorporate this new technology into your daily tasks?
● Trainers need to know the software or system themselves.

● Make training a priority to improve buy-in.
● Set clear and realistic deadlines and rollout methods.
● Use training incentives for employees to use new software.
● Pick the right format for training
Assessor checklist
To be completed by the assessor.
Learner’s name: Learner I.D:
Complete Assessor Comments

Did the learner successfully demonstrate evidence of d If NYC
their ability to do the following?
Yes No
Task 1: Research and collate information on a hospitality topic
Identified sources of information on the structure and

operation of the hospitality industry.
Used appropriate communication skills to obtain information

from others, such as open and closed questioning.
Used a computer, keyboard and online information systems to

search for information.
Obtained information on features and current in-trend

products and services relevant to the job role.


Yes No
Used knowledge of the hospitality industry and its products

and services to enhance the quality of work performance.
Wrote and summarised notes, and recorded information in

basic documents, information sheets and files.
Identified and used a range of opportunities to update

knowledge of the industry.
Monitored current issues and trends for the industry.
Task 2: Share researched information

Shared information with colleagues to improve knowledge of
the hospitality industry.
Used appropriate communication skills to share information

with others, such as open and closed questioning.
Task 3: Research legal, ethical or industry information

Accessed specific information of relevance to assist

operational duties.
Obtained information on laws specifically relevant to the

hospitality industry and worked compliantly.
Read and comprehend plain English information about laws

and quality assurance processes.
Integrated knowledge of basic aspects of state, territory and

commonwealth laws specific to their work environment into
their day-to-day activities.
Accessed information on career planning and equal

employment opportunity law and integrated knowledge into
day-to-day activities.
Conducted day-to-day hospitality activities ethically.
Task 4: Source information on hospitality industry structure
Identified sources of information on the structure and

operation of the hospitality industry.


Yes No
Used appropriate communication skills to obtain information

from others, such as open and closed questioning.

operational duties.
Task 5: Source information on a trade union and an

industry association
Understood the primary functions of major cross-industry and
sector-specific industry associations and trade unions in the
industry.
Task 6: Research a current technology


operational duties.
Sourced, accessed and documented information on current
and emerging technologies that impacts their operational
duties using at least three information sources.
Used information on technology to suggest new and improved
workplace practices.
Task 7: Research an emerging technology


operational duties.
Obtained information on features and current in-trend
products and services relevant to the job role.
Used their initiative and enterprise skills to seek information
on industry quality assurance schemes and emerging
technologies.
Used information on technology to suggest new and improved
workplace practices.
Assessment Outcome
Result Satisfactory Not Satisfactory
(Please Circle)
Student Signature:

Assessor’s Comment:
Assessor’s Signature:
Date:


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The Imperial College of Australia

SITHIND002 - Source and use information on the hospitality industry.

You are required to do the following.

● Read the project scope.

Learner assessment guide and evidence

You are required to do the following.

● Complete Tasks 1, 2, 3, 4, 5, 6 and 7 in Assessment D

Task 1: Research and collate information on a hospitality topic

BJSB Pty Ltd. trading as Project Dt - SITHIND002

Question and answer

BJSB Pty Ltd. trading as Project Dt - SITHIND002

OPEN QUESTIONS CLOSED QUESTIONS

Q4: Briefly summarise the results of your research.

The biggest trends for the restaurant industry

● Contactless ordering and delivery is here to stay

BJSB Pty Ltd. trading as Project Dt - SITHIND002

● We can start a monitoring program.

Task 2: Research legal, ethical or industry information

Ethical or industry: Question and answer

BJSB Pty Ltd. trading as Project Dt - SITHIND002

I am researching the topic of workplace code of conduct.

Q3: How does it impact your day-to-day tasks?

Legislation: Question and answer

Workplace health and safety

Q5: What are its primary objectives?

● Improved health and safety performance.

BJSB Pty Ltd. trading as Project Dt - SITHIND002

1. Be Aware and Identify workplace Hazards. ...

Task 3: Source information on hospitality industry structure

BJSB Pty Ltd. trading as Project Dt - SITHIND002

Question and answer

Q2: Name four job roles commonly found in this sector.

Roles and Responsibilities

BJSB Pty Ltd. trading as Project Dt - SITHIND002

● A Major contribution to the economy.

Generally, a restaurants provides number of services and products like:

● Sales and Marketing Department

BJSB Pty Ltd. trading as Project Dt - SITHIND002

Question and answer

Q2: How would this technology benefit your workplace?

● Effective Customer Communication. ...

BJSB Pty Ltd. trading as Project Dt - SITHIND002

● Document Sharing and Access. ...

⇨ You and your team

● Clear, organized plans improve team collaboration.

● Trainers need to know the software or system themselves.

Learner’s name: Learner I.D:

Complete Assessor Comments

Identified sources of information on the structure and

Used appropriate communication skills to obtain information

Used a computer, keyboard and online information systems to

Obtained information on features and current in-trend

BJSB Pty Ltd. trading as Project Dt - SITHIND002

Complete Assessor Comments

Used knowledge of the hospitality industry and its products

Wrote and summarised notes, and recorded information in

Identified and used a range of opportunities to update

Monitored current issues and trends for the industry.

Task 2: Share researched information

Used appropriate communication skills to share information

Task 3: Research legal, ethical or industry information

Used a computer, keyboard and online information systems to