Professional Documents
Culture Documents
This assessment requires you to investigate the purchase of an eco-friendly product or service and
answer the questions provided.
This assessment requires you to research information on the hospitality industry and share the
information you obtained with your team.
● Choose a hospitality-related topic from the following list or another topic relevant to your workplace or
chosen industry. You must obtain approval from your assessor for any alternative topics prior to
commencing your research.
● New beverage/s on the market
● New food trends in restaurants
● An Australian winery or hospitality-related business
● New trends in hospitality
● Research the following information about your chosen topic.
● A detailed overview of the organisation or product/service
● Its relevance to the industry
● The part it plays in promoting the industry.
I have chosen the topic of new food trends in the restaurants. We all know that almost every day or
every week new trends in the food starts which all the restaurants have to follow to keep up their
business. Nowadays people are becoming more conscious about what they eat and how they eat. They
are taking care of their diet and health. Some people are also changing their lifestyles and eating habits
because of some influence or because of social media. As competition in the restaurant industry warms
up, it becomes more and more important for independent restaurants to be up-to-date with new food
trends. These new trends help restaurants keep their customers and attract new ones. Food
companies, like manufacturers, retailers and foodservice organizations that produce and/or sell
products nationally, rely on such trends to translate into business and revenue-generating opportunities
on a wide scale . Data and analysis play an important role in plucking food opportunities from food
trends .
Q2: List the sources of information you used to research the topic.
Provide the following information.
● Website/page host (e.g., business name, government department, etc.), article or blog name (if
applicable) and full web address
● Book title, author(s), relevant chapter and year of publication
● Magazine or newspaper name, date of publication and name of relevant article
● Name of person, title and workplace
● Name and address of hospitality venues visited for personal observation
https://joinposter.com/en/post/restaurant-trends
https://www.foodandwine.com/lifestyle/biggest-food-restaurant-trends-2022
https://www.posist.com/restaurant-times/features/growing-healthy-food-trends.html
https://swebrestaurant.com/blog/article/keeping-up-with-food-trends-2017
Q3: Write three open and closed questions you could ask colleagues, industry professionals or others
to obtain information relevant to your topic.
Do you think these new trends in food are Are you updating your menu or knowledge
beneficial for business? according to the new trends in the industry?
Can you tell me some trends in the food industry Is it really important for a restaurant to include
that are difficult to adapt to? every new trend in their service style?
What are some of your favourite trends that make Do these changes affect the working style of
changes but in a good way? employees?
The restaurant industry is taking bold steps in 2022. The most popular restaurant trends show
that owners are finding innovative ways to improve on-site and off-site experiences for guests,
whether they’re running a fast-casual restaurant, a full-service establishment, or exploring a
completely new concept entirely.
Consumer dining preferences and economic conditions point to the top restaurant trends and
strategies that stick. Whether that is adopting contactless payment strategies, experimenting with
online ordering, or using automation to combat the labor shortage, restaurants are finding
creative ways to build meaningful relationships with their staff and customers.
Q5: How has your chosen topic impacted the hospitality industry? Briefly discuss what aspects or
segments of the industry have been affected and if the impacts are beneficial or detrimental.
The food and beverage industry represents a huge sector of services within the hospitality
industry that include preparing, presenting, and serving food and beverages to the customers on-
premise (at restaurants and hotels) or off-premise (takeaway, restaurant catering service, and
food delivery). The food and beverage industry is subject to numerous trends and these trends
have an impact on business success or decline. A trend is defined as ‘a line of general direction
of movement, a prevailing tendency of inclination, a style or preference, a line of development, or
the general movement over time of statistically detectable change’ (Google Thesaurus, 2011).
Whereas, a fad is considered to be a temporary popular notion, artistic activity, fashion or food
that is usually followed by a large group of people for a short time (Google Thesaurus, 2011).
According to DaBrowska (2011) household sizes are smaller, healthy options are more important
and safe food is a priority. In addition, organic foods are showing a slower growth pattern along
with high quality and premium products. However, as suggested by Pitta (2010) customer
expectations are increasing with lower price expectations the norm.
These new trends mostly affected the food production or kitchen department because they have
to adapt according to these and change their working style as well. Sometimes these trends are
beneficial for the business as these will bring more customers. But on the other hand there are
also some disadvantages of these like loss of authentic taste or originality of some dishes.
Q6: How could you use this research to improve your workplace or your team’s performance?
This research highlights the important trends in the food industry and some facts that why these
trends are becoming popular day by day. We can take notes from this to improve the service
style or change the menu according to the trends. This study can also help us to understand the
customer’s perspective on these trends. In my opinion this research will help the team to improve
their performance as well as increase the business.
Q7: Explain how you can monitor the progression of the new trend or your researched topic.
● Research two topics that have significant legal and ethical implications in your workplace.
● Use different sources of information from those used in Task 1.
● Choose one ethical or industry research topic from the following list.
● Workplace codes of conduct
● Industry accreditation schemes
● Ethical industry practices
● Choose one legislative research topic from the following list.
● Workplace health and safety
● Responsible service of alcohol
● Responsible conduct of gaming
● Food safety standards and procedures
● Licensing requirements to protect local communities from alcohol-related anti-social behaviours
● Industrial relations, such as equal employment opportunity (EEO) award provisions, rights and
responsibilities of employees and employers
● Ensure you research information on legislative requirements in your state or territory.
● Focus on one aspect of your chosen topic that has a direct impact on your performance in the
workplace or training environment.
● Conduct your research using one or more of the following methods.
● Internet
● Library, reference books, journal articles, newspaper articles or other media
● Personal observation and experience
● Discussion with industry personnel, networking
● Display professional and personal standards when conducting research.
● If interviewing clients or industry representatives face-to-face or over the phone, make an
appointment with the client and prepare appropriate questions prior to the meeting
● Seek permission to take notes and explain the reason for your research
● Ensure all information obtained from the internet is from a valid, reliable and current source and
cross-check all researched information with other sources to ensure accuracy
● Use your research results to answer all the questions.
Q2: What are the general implications of this issue in your workplace?
An employee code of conduct (also called a staff code of conduct) is a set of rules about how
employees can and can't behave during work hours. It shares your expectations for how team
members will conduct themselves when they're on the clock. A code encourages discussions of
ethics and compliance, empowering employees to handle ethical dilemmas they encounter in
everyday work. It can also serve as a valuable reference, helping employees locate relevant
documents, services and other resources related to ethics within the organization.
● It enhances the company's core values, beliefs and sets the right culture.
● Gives a vision and a mission to the company.
● Builds a reputation of the company in the market.
● Keeps the company and its employee's from violating laws and regulations.
The ultimate goal of occupational health is to prevent workplace-related illnesses and injuries
through a variety of actions, including: Encouraging safety in the workplace through safer work
practices. Ensuring that employees are using ergonomically proper methods and actions.
Q6: What are its benefits to you in your workplace or training environment?
Q7: How does it impact your day-to-day operations? Does it help you improve your performance?
Workplace safety promotes the wellness of employees and employers alike. Better safety
equates to better health. Healthier employees do tasks more efficiently, and they are happier in
general. There are very few accidents in a safe working environment. Keeping workers safe will
improve employee morale and when employees are happy with their job, the more productive
they will be. Employees operate much more efficiently when they know they can complete their
job or task without their health being affected. Effective workplace health and safety programmes
can help to save the lives of workers by reducing hazards and their consequences. Health and
safety programmes also have positive effects on both worker morale and productivity, which are
important benefits.
Q8: How can you use this information in your day-to-day activities to ensure you comply with the
legislation?
Q9: Have you ever seen or known of non-compliance to this legislation? If so, provide examples.
Yes, sometimes workplace health and safety rules are not properly followed in the workplace just
to save time or money. I have seen some situations like the equipment that are used by the
workers are not checked on a regular basis which can lead to accidents or there are no proper
training programs at some places which is why some workers are not aware of their duties or
responsibilities.
● Research information on one sector of the hospitality industry or another hospitality industry sector.
You must obtain approval from your assessor for an alternative sector prior to commencing your
research.
● Choose one sector from the following list.
● Hotel – food and beverage facilities only
● Hotel – food, beverage and accommodation facilities
● Restaurant/café
● Resort
● Entertainment venue
● Gaming venue
● Function or event venue
● Conduct your research using one or more of the following methods.
Restaurants/cafe
● Manager
● Chef
● Server
● Cashier/receptionist
Q3: What is a potential career path for your chosen job role?
Restaurant managers divide their time between supervising kitchen operations and checking on
their guests’ eating experiences. Restaurant managers are known to work longer hours than
usual, especially on weekends and holidays. They are also in charge of hiring new employees
and planning for the future growth of their businesses.
From managing employees, keeping the customers happy, to supervising the operations, a
restaurant manager has a lot of roles to perform. There are various other responsibilities of a
restaurant manager:
● Firstly, Restaurant managers have to coordinate daily Front of the House and Back of
the House restaurant operations
● Secondly, they have to deliver superior service and maximize customer satisfaction
● Thirdly, respond efficiently and accurately to customer complaints
● Also, regularly review product quality and research new vendors
● Moreover, organize and supervise shifts and train new and current employees on proper
customer service practices
● Further, appraise staff performance and provide feedback to improve productivity
● Furthermore, ensure compliance with sanitation and safety regulations
● Additionally, they have to manage restaurant’s good image and suggest ways to improve
it
Restaurant management can be pursued in a variety of ways, and applicants with a combination
of practical experience, good interpersonal skills, and a commercial understanding are welcome
to apply. It is feasible to train on the job and work your way up to the position of restaurant
manager without needing a degree or HND.
A degree is required for entry into a graduate recruitment plan, though. Large restaurants and
fast food franchises are more likely to provide graduate training programmes.
Q4: What are the key characteristics of your chosen industry sector? What products and services are
provided, where are businesses commonly located, what type of clientele do they appeal to?
Characteristics
Q5: List the operational and non-operational departments commonly found in this type of
establishment.
Operational Departments ;
● Cleaning Department
● Food and Beverage
● Kitchen or Front production Department
● Front office Department
Non-Operational Departments ;
● Research an emerging technology that is becoming widely used in the hospitality industry.
● Potential topics for research include the following.
● Catering systems
● Applications for electronic devices and computers
● Computer-aided despatch systems
● Food production systems
● Industry online booking systems
● Industry reservations, operations and financial and tracking systems
● Project management systems
● Social media sites
● Conduct your research using one or more of the following methods.
● Internet
● Library, reference books, journal articles, newspaper articles or other media
● Personal observation and experience
● Discussion with industry personnel, networking
● Display professional and personal standards when conducting research.
● If interviewing clients or industry representatives face-to-face or over the phone, make an
appointment with the client and prepare appropriate questions prior to the meeting
● Seek permission to take notes and explain the reason for your research
● Ensure all information obtained from the internet is from a valid, reliable and current source, and
cross-check all researched information with other sources to ensure accuracy
● Use your research results to answer all the questions.
Emerging technology is a term generally used to describe a new technology, but it may also refer
to the continuing development of an existing technology; it can have slightly different meaning
when used in different areas, such as media, business, science, or education.
A project management system is a combination of methodologies and technologies that assist
you with the planning, organizing, and scheduling everything that contributes to the success of a
project. The importance of project management in organizations can't be overstated. When it's
done right, it helps every part of the business run more smoothly. It allows your team to focus on
the work that matters, free from the distractions caused by tasks going off track or budgets
spinning out of control.
The project life cycle includes the steps required for project managers to successfully manage a
project from start to finish. There are 5 phases to the project life cycle (also called the 5 process
groups)—initiating, planning, executing, monitoring/controlling, and closing.
The project management system allows you to easily communicate with team members and
other stakeholders. It can help you send messages, assign tasks, and keep track of progress.
Q3: What training would you need to incorporate this new technology into your daily tasks?
Assessor checklist
To be completed by the assessor.
Assessment Outcome
Result Satisfactory Not Satisfactory
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