@ Nice chatting with you. Case ID: 101679463774 Here's the transcript of your chat with Apple Support: 4/15/2022, 10:41:38 PM Duration 24 minutes 27 seconds Eugene Harry Thanks for contacting Apple Support. My name is Eugene Harry. How can | help you? Iris Coleen How much for battery replacement? Eugene Harry Hitthere! | hope you're doing great today! How can i help Iris? Eugene Harry Oh I see. No worries, Il do my best to help you on answering your battery inquiries. Iris Coleen What's the difference with battery replenishment and battery replacement? Eugene Harry | see. Replenishment like increasing you battery health? Iris Coleen ‘Ow okay, what's good for the my phone is it replenishment or replacement? my battery health is 68% now Eugene Harry As for increasing a battery health, I'm afraid it is not possible. If the battery health is degraded to 68% as shows on your device, Apple will actually recommend replacing it instead Eugene Harry Kindly read this article for the meantime for further reference: iPhone Battery and Performance iPhone Battery and PerformanceIris Coleen How much will it cost? Eugene Harry As for the battery pricing, it will depend on each of the stores within your region as they differ from store to store. What I can suggest is for you to visit multiple stores to compare the pricing Eugene Harry May | know your zip code so that I can locate the nearest store in your area? Eugene Harry Also, is it okay if we do a quick diagnostics test on your phone for us to determine its overall hardware and software state to see if there are other underlying issues? Iris Coleen my zipcode is 1980 Eugene Harry Thank you. Let me just check for the nearest stores in your area and their time availabilities. Iris Coleen will | have to pay for that quick diagnostic Iris Coleen 2 Eugene Harry No Iris. We will be doing this over the chat. You know, remotely. Eugene Harry We're working on your iPhone 7 right? Iris Coleen aah okay Iris Coleen yes right, iPhone 7 Eugene Harry Thank you. Please follow these steps on your phone: Eugene Harry go to Settings > Privacy > Analytics > Start Diagnostics With Apple Support. Eugene Harry You should see now a "Run Mobile Resources Inspector” after clicking on the agreement tab. Just let it run and finish then let's wait for the results. Iris Coleen okay got it wait Eugene Harry AlrightyEugene Harry ‘Once the test is done, the results will be sent to me. Iris Coleen test completed Eugene Harry While waiting for the results, may | know which of these stores are close to you? VST ECS PHILS INC.@ PASIG MSLECS COMPLEX 1871 M.EUSEBIO AVE. BRGY.SAN MIGUE PASIG CITY, METRO MANILA 1110 +632 8688 3555 http://www.msi-ecs.com.ph POWER’ MAG'CENTER @MARIKINA GIF SM CITY MARIKINA, MARCOS HIGHWAY, UNIT 133 GRD FLR. CYBERZONE MARIKINA, 1801 632-8725 4762 Hours Open Today: 10:00 AM-04:00 PM VST ECS PHILS INC.@ TAGUIG GIF, SHOP #10, PHILPLANS CORPORATE CENTER 1012 NORTH TRIANGLE DRIVE, BONIFACIO GLOBAL CITY TAGUIG CITY, METRO MANILA 1201 (+632) 8836-7954 / (+632) 8828 2105 http:/www.msi-ecs.com.ph http:/iwww.msi-ecs.com.ph Eugene Harry Results are here. Please allow me a minute or two to check. Iris Coleen Okay got it. ill wait Iris Coleen POWER MAC CENTER @MARIKINAG/F SM CITY MARIKINA, MARCOS HIGHWAY UNIT 133 GRD FLR. CYBERZONEMARIKINA, 1801632-8725 4762Hours Open Today: 10:00 AM-04:00 PM Iris Coleen that's the nearest Iris Coleen should i go directly to the physical store to know the battery replacement price? Eugene Harry After reviewing the results, it seems like the device is working fine. No issues ond the hardware and software. Battery health is at 67%, software needs to updated to 15.4.1 from your current 15.3.1 Eugene Harry Although your device seem to work normal, battery replacement is still recommendedIris Coleen Okay thank you. Eugene Harry What | can also suggest is to contact the stores I've provided beforehand to ensure at the battery is available and for you to compare the pricing Iris Coleen yes i really need to replace my battery Iris Coleen I can't use it any longer Eugene Harry Oh I see. Iris Coleen always end up battery low Iris Coleen Okay got itl contact them Eugene Harry If that's the case, most likely you need to replace it Eugene Harry Yes please contact them first to make sure of the availability and to save your time okay? Iris Coleen Okay got it, thank you for your help! Eugene Harry My pleasure to help Iris. Eugene Harry Before we end our chat, | want you to know that you are my number one priority right now and I want to be sure I have done all | can to help you. Iris Coleen Yes that's all. Iris Coleen Thank you so much. Eugene Harry Cool! Eugene Harry I'l be ending our chat now. Your time and patience are very much appreciated during this interaction. Thank you for being the best part of Apple and have a safe one! Iris Coleen Stay safe and Godbless. Thank youSincerely, Apple Support