aspire SAI ADIGOPPULA SERVICENOW DEVELOPER OVERALL EXPERIENCE ¢ Overall 3.5 years experience in development and support on the ServiceNow platform. ¢ Experience in ServiceNow implementation, enhancement, and support projects. ‘@ Experience in ITOM (IT Operation Management) in ServiceNow such as Discovery, Service Mapping COURS Experience in implementing Service Portal and ui pages. Perec ‘¢ Experience in implementing Android App , Machine learning. ‘¢ worked on platforms android studio, Eclipse,Visual studio. TECHNICAL SKILLS ‘¢ Experience in multiple programing languages python , javascript, go lang, java, c, ron r SERVICENOW EXPERIENCE Ps om ¢ End-to-End ServiceNow Implementation, me ‘© Functional and Technical expertise in ServiceNow Now Mobile, ITSM, Daca Performance analytics, TOM cooe ey XML cence ‘@ REST API and Webhook Integration with servicenow, ‘¢ Experience in Automated Test Framework and predictive analytics. ¢ Focused on CMDB Cl Class manager, Cl Relationship. ES6 ‘¢ Worked on Script Includes, Client Scripts, Business rules, Ul actions, UI Pees policies, Workflows, Email Notifications, Events Registry, Scheduled Jobs, Inbound Email Actions and ACL's React Native ‘¢ Implanting and customizing service portal pages and widgets, Creating Knowledge article and Catalog items and Modifying the process based on the customer needs Sener ‘¢ Development, enhancement, and support on ServiceNow Platform. Nee atc) ‘¢ Experienced in working with the SecOps Application(Security Incident Response, Vulnerability Management, Threat intelligence) Pernt Ts ‘¢ Experienced in working on Reports and Performance analytics Pear) ‘¢ Experienced in working on REST and SOAP integrations. ACCOMPLISHMENTS ew occNAME Micro-certfication - CMDB Configuration ServiceNow Certified Application Developer ServiceNow Certified System Administrator Micro-Certification - Performance Analytics Micro-Certification - Integration Hub Micro-Certification - HR Integrations Micro-Certification - Flow Designer Micro- tification - Predictive intelligence PROJECTS PROJECTNAME: Teams Integration. CUSTOMER NAME: Aspire System ROLE: Developer and Tester. PROJECT OVERVIEI Integrating sericenow with Microsoft teams. CERTIFIED v C66 EE EEK With the help of Microsoft Webhook integrated servicenow with Microsoft teams. aspire a HANDS-ON TRAINED ¥ v v v v v v v v v v ¥ v Sending tickets to teams where end use can update tickets from the Microsoft teams. © With the teams integration with servicenow end user can read and update ticket from any location at any me. End user can update ticket from mobile. PROJECTNAME: ITOM CUSTOMER NAME: Aspire System ROLE: ITOM Admin PROJECT OVERVIEW: Implemented discovery and service mapping. © Customized Cl class manager as per the requirement. # Responsible for MID server. Discovery - Discovered various devices and maintained them in CMDB. Imported Cls from SCCM server and mapped the relationship between the Cls. Integrated monitoring tools to perform alert correlation and event remediation.aspire a PROJECTNAME: Custom Knowledge Portal CUSTOMER NAME: Aspire System ROLE: Servicenow Developer and Tester PROJECT OVERVIEW: Coordination with stake holders for Knowledge portal enhancements and customization. New widgets are created for easy use of the portal. Enhancing the existing widgets on customer requirements. Custom logo and branding is done for the customer. * Acompletely customized portal to give a rich user experience. PROJECTNAME: License Workbench CUSTOMER NAME : Aspire System ROLE: Servicenow Developer and Tester PROJECT OVERVIEI © Coordination with stake holders created a service portal for License Workbench. @ License workbench portal will give reports and list of users in license workbench application. © We can add or remove user and roles for the specified application from the portal. A completely customized license workbench portal to give a rich user experience. reports and application data available on a single portal. PROJECTNAME: Hpoo Automation CUSTOMER NAME ; Aspire System ROLE: Developer and Tester PROJECT OVERVIEW: # Hpoo integration and customization with servicenow. © Creating automatic rest request with servicenow and hpoo. # Sending and receiving dynamic data to from hpoo to servicenow. © hpoo integrating with servicenow can automatic updating records in servicenow and hpoo. PROJECTNAME: SecOps POC for a data center customer ‘CUSTOMER NAME: ROLE: Analyst PROJECT OVERVIEW: ¢ Implemented 008 modules of SecOps application for POCaspire a RESPONSIBILITIES ROLE: SERVICENOW DEVELOPER/ADMINISTRATOR © Creating tables ,roles and users. Worked with Workflow and flow designer. © Worked on bidirectional integration using REST APIs. # Discovered various devices and maintained them in CMDB. « Implemented Service Mapping to define the business service topology view. © Monitoring and working on enhancements and bug fixes. © Worked on Knowledge Management. # Service Catalog item creation and its Enhancements. # Resolving Request items, incident tickets and resolving them accordingly. # implementing schedule jobs, transform maps for importing the data. implementing custom portal , widgets and pages in ServiceNow. Handling the ITSM modules’ integration Microsoft Teams. Created a custom android app and desktop application for ServiceNow. Configuring and customizing all aspects of Service-now like Ul actions, UI policies,UI pages, Data policies, Client scripts, Script Includes, Users and Groups, Reports, Notifications.