SM3: Saved Search, Result List and Filter and how to retrieve only the open tickets.

I have personalized the “Search Criteria” as well as “Result List” and saved under “Saved Searches”.

Saved Criteria is based on Message Processor i.e. by my ID, however I want to have another search
criteria i.e. Status ≠ Closed i.e. my result list should populate only Open tickets, which is not possible
thru search criteria (as per my understanding).

But it can be achieved in Result List thru filter option.

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 SM3: Saved Search, Result List and Filter and how to retrieve only the open tickets.

But not in permanent way as after every log-in this filter is getting refreshed. But I saw there is an option

to have this filter to set permanently but it is greyed out/disabled mode under personalize . Can
you enable it for me as it will reduce an action of setting filter every time.

Or suggest a way to retrieve only the open tickets under my name.

Solution:

Personalize  Settings  Personalize Settings  Table Personalization

Tick both Enable filer saving & Enable sort saving

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 SM3: Saved Search, Result List and Filter and how to retrieve only the open tickets.

Then go to saved search and filter the column, the filter get saved automatically under Personalize.

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 SM3: Saved Search, Result List and Filter and how to retrieve only the open tickets.

When you login next time and call the saved search the Result Layout would be as per Saved filter search
😊.

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