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Parallel Imports: Challenges from Unauthorized Distribution Channels

Author(s): Reza Ahmadi and B. Rachel Yang


Source: Marketing Science, Vol. 19, No. 3 (Summer, 2000), pp. 279-294
Published by: INFORMS
Stable URL: https://www.jstor.org/stable/193190
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Parallel Imports: Challenges from
Unauthorized Distribution Channels

Reza Ahmadi * B. Rachel Yang


The Anderson School, University of California, Los Angeles, 110 Westwood Plaza, Suite B512,
Los Angeles, California 90095
reza.ahmadi@anderson.ucla.edu * rachel.yang@anderson.ucla.edu

There will be a threshold of across-country price gap above


Abstract
which parallel imports would occur. In the first stage, the
We examine the problem of parallel imports: unauthorized
manufacturer can anticipate the possible occurrence of a par-
flows of products across countries, which compete with au-
allel import, its price and quantity, and its effect on author-
thorized distribution channels. The traditional economics
ized sales in each country to make a coordinated pricing de-
model of a discriminating monopolist that has different
cision to maximize the global supply chain profit. Under
prices for the same good in different markets requires the
some circumstances the manufacturer should allow parallel
markets to be separated in some way, usually geographi-
imports and under others should prevent them. Through a
cally. The profits from price discrimination can be threatened
Stackelberg game we solve for the optimal pricing strategy
by parallel imports that allow consumers in the high-priced
in each scenario. We then find in one extension that when
region some access to the low-priced marketplace. However,
the number of parallel importers increases, the optimal au-
as this article shows, there is a very real possibility that par-
thorized price gap should narrow, but the prices and quan-
allel imports may actually increase profits.
tities of parallel imports may rise or fall. In another extension,
The basic intuition is that parallel importation becomes
we find that when the manufacturer has other means-such
another channel for the authentic goods and creates a new
as monitoring dealers, differentiating designs, and unbun-
product version that allows the manufacturer to price dis-
dling warranties-to contain parallel imports, the authorized
criminate. We propose a two-country, three-stage model to
price gap can widen as a function of the effectiveness of non-
quantitatively study the effects and strategies. In the third pricing controls.
stage, and in the higher priced country where parallel im-
In summary, parallel imports may help the manufacturer
ports have entered, we characterize the resulting market seg- to extend the global reach of its product and even boost its
mentation. One segment of consumers stays with the au- global profit. If the manufacturer offers a discount version
thorized version as they place more value on the warranty through its authorized dealers, it is running a high risk of
and services that come with the authorized version. Another confusing customers and tarnishing brand images. Parallel
segment switches to parallel imports because a lower price imports may cause similar concerns for the manufacturer,
is offered due to lack of country-specific features or warran- but unauthorized dealers are perceived as further removed
ties. Parallel imports also generate a third and new segment from the manufacturer. Therefore, there is less risk of con-
that would not have bought this product before. Unlike fusing consumers when parallel imports are channeled
counterfeits that are fabricated by imitators, all parallel im- through unauthorized dealers. Furthermore, they are more
ports are genuine and sourced from the manufacturer in the nimble in diverting the product whenever their transship-
lower-priced country through authorized dealers. Therefore, ment and marketing costs are small enough not to offset the
the manufacturer's global sales quantity should increase, but authorized price gap and the valuation discount. This may
profit may rise or fall depending on the relative sizes and explain why some manufacturers fiercely fight parallel im-
profitability of the segments. A profit-maximizing parallel ports, while others knowingly use this alternative channel.
importer should set price and quantity in the second stage (International Marketing; Parallel Imports; Pricing; Intrabrand
after observing the manufacturer's prices in both countries. Competition; Channel Conflict; Stackelberg Game)

MARKETING SCIENCE ? 2000 INFORMS 0732-2399/00/1903/0279/$05.00


Vol. 19, No. 3, Summer 2000, pp. 279-294 1526-548X electronic ISSN

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PARALLEL IMPORTS: CHALLENGES FROM UNAUTHORIZED
DISTRIBUTION CHANNELS

1. Introduction strong U.S. market, causing the gray market share of

Each year billions of dollars worth of products in the hydraulic excavator sales to rise from 4.7% in 1997 to

world market are sold outside authorized distribution 19.5% in 1998 (Business Week 1998). There is also evi-

channels, as the following story illustrates (Forbes dence that parallel imports affect U.S. exports in a wide

1995): range of industries. A survey (Michael 1998) of con-


sumer nondurable, durable, and industrial goods ex-
A typical "carbitrager" buys a Grand Cherokee Limited V-8
from a Toronto dealer for $28,125 and sells it for $46,342 in porters showed that 67% of firms reported knowing or
Munich, 17% less than the official German price. Setting aside even skillfully using parallel export channels. In real-
$14,847 to cover all costs he still makes a profit of $3,370 on ity, there may exist many possible forms of parallel
each car. He made $3 million last year on a sales of $36 mil-
traders such as catalogue retailers and discount stores.
lion, and the sales have doubled in each of the past four years.
They have various ways to source products from the
In general, business enterprises can profit from pur- manufacturer, authorized resellers, and even consum-
chasing products in a lower-priced region and ship- ers sometimes. For our analysis, we focus on decision
ping them to a higher-priced region for sale. This prac- making of the manufacturer, the parallel importer, and
tice has been known as "arbitrage" (Forbes 1995), the buying consumers in the two markets for this
11product diversion" (New York Times 1996), "gray mar- paper. We choose to leave the distributors for future
ket" (Cespedes et al. 1988, Cavusgil and Sikora 1988, studies. Figure 1 presents all parties and their inter-
Cross et al. 1988, Gilbert et al. 1986, Weigand 1989), or actions in a complex and more realistic picture, but
11parallel imports" (Duhan and Sheffet 1988, Chard highlights those players that we focus on in this study.
and Mellor 1989, Weigand 1991). We choose to use Research in the area of parallel imports and gray
11parallel imports" here because the flows are more
marketing has been scarce compared with pervasive
likely to occur internationally than domestically, and
practices. Assmus and Wiese (1995) carefully charac-
we focus on the parallel nature of the authorized and
terized various institutional details into categories of
unauthorized channels. Kuttner (1998) gave a good ex-
reimportation, parallel importation, and lateral gray
planation for this intriguing global problem:
importation. They emphasized the need to coordinate
The globalization of price competition, in short, is lagging far prices in different countries using one of four strate-
behind the globalization of commerce. Price-rigging remains
gies: centralization, formalization, economic measures,
a form of "non-tariff barrier" that nobody is seriously con-
testing. Neither the rules of the World Trade Organization,
and informal coordination according to environmental
the European Union, nor the domestic antitrust laws of lead- complexity and local resources. The parallel import
ing nations reach this problem. You might think that in an flows we study here (as in Figure 1) are general enough
age of global corporations, mail-order catalogs, and Internet to embrace their three categories, and our analysis an-
sales, global consumer prices would have long since con-
swers their call for centralized and formalized coor-
verged, but no. In some respects, pricing disparities and bar-
riers are becoming more entrenched. While national antitrust
dination mechanisms.
laws effectively restrain price maintenance within nations, Bucklin (1993) rightfully pointed out the complexity
they hardly touch it globally. of interactions among the players (trademark owners,

Kogut (1985), Mertens and Ginsburgh (1985), Schut authorized dealers, and gray market operators) and

and Van Bergeijk (1986), and Shepard (1991) also ob- the absence of comprehensive empirical data because

served this unique challenge in diverse international of its sensitive nature. He presented an array of mod-
markets. When the U.S. dollar was strong in the early eling approaches and used numerical studies to ex-
1980s, there was a total annual inflow of parallel im- amine the claims made by each party in the conun-
ports reaching a peak of $10 billion (Business Week drum to draw public policy implications. Our study
1988) and growing at 22% (Lowe and McCrohan 1989). has a similar focus on the intrabrand competition and
More recently, the Asian economic turmoil halted the perspective of an international firm's managing its
many construction projects there and redirected pre- independent channel members in two countries.
viously ordered earth-moving equipment into the Through a theoretical game model we further tackle

280 MARKETING SCIENCE/VOl. 19, No. 3, Summer 2000

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AHMADI AND YANG
Parallel Imports

Figure 1 Players Involved in Parallel Imports

ountr3 ~~~~~~~~~~~~~~ountry
/ lower price \ / higher price

consumer ~~~~~~~~~~~consumer

uorized retaile - n uthorized retaiI er th

autorized distributor
or licensee~~~~~~~~~~~~~~~r iene

manufacturer

authorized merchandise

unauthorized merchandise

the interactive effects that Bucklin identified to be dif- manufacturers, and assessed their effectiveness against
ficult. It turns out that the manufacturers are not vic- parallel imports. Dutta et al. (1994) and Bergen et al.
tims in this story, a conclusion supported here and by (1998) used the transactional cost approach in enforc-
Bucklin. ing the exclusive contract to explain why optimal en-
Gerstner and Holthausen (1986) studied a model of forcement policies would generally tolerate some level
a monopolist serving two market segments where the of dealer "bootlegging," which was an intermediate
high-value consumers also had access to the cheaper solution between the extremes of terminating violators
market. They also considered two illuminating exten- and abandoning exclusivity entirely.
sions where the "leakage" of customers from the high The main contribution of this article is to recast par-
to the low-price market could be optimally controlled.
allel imports as a game of discriminatory pricing in
Nevertheless, the transaction costs that the consumers
international markets. On one hand, parallel importa-
of both types had to access the cheaper market were
tion undermines the manufacturer's ability to price
governed by different probability distributions. The
discriminate in separate markets. On the other hand,
stochastic demands of the high-value consumers were
it adds a product version to the high-priced market for
hence independent of transaction costs, which were in-
consumers to choose, so the manufacturer can further
dependent across consumers. In the parallel imports
price discriminate there. Depending on the trade-off
situation, because of the existence of a profit-seeking
between these two effects, the manufacturer may wish
parallel trader, the transaction cost in gaining access to
to fight or allow parallel imports in order to maximize
the low-price market depends on the collective con-
global profits. In either case, the manufacturer should
sumer demand in the high-price market, as well as the
manufacturer's and the parallel importer's profit mo- actively manage parallel imports, which can be done

tives. This interrelationship governs the pricing deci- through proper pricing and other means. To quanti-
sions in the two channels, which are best captured in tatively analyze the effects and strategies, this article
a game theoretical model in this article. proposes a three-stage model. In the first stage, the
Several other studies looked at international exclu- manufacturer sets authorized prices in Country 1 (the
sive territory distribution and manufacturers' attitudes lower-priced) and Country 2 (the higher-priced). In the
toward its violation in parallel imports. Yang et al. second stage, the unauthorized dealer sources from
(1998) examined four pricing strategies-"local," "uni- Country 1 and sets prices for unauthorized goods in
form," "friction," and "global"-used by multinational Country 2. In the third stage, consumers in Country 2

MARKETING SCIENCE/Vol. 19, No. 3, Summer 2000 281

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AHMADI AND YANG
Parallel Imports

choose between authorized and unauthorized ver- ai= the demand coefficient of Country i, affected by
sions. We obtain the condition under which the man- income level and exchange rate';
ufacturer should prevent or allow parallel imports and c = the variable production cost;
the optimal pricing strategy in each scenario. The anal- si= the variable cost of shipping into and selling in
ysis also provides testable hypotheses and managerial Country i (including duties, tariffs, transporta-
implications. tion, and distribution costs); and
The rest of the paper is organized as follows. Section n = the manufacturer's total profit in the global sup-
2 examines the third-stage problem and presents a ply chain.
market segmentation model. We describe how parallel
In our analysis, we assume that the manufacturer is
imports emerge and impact the manufacturer's sales
coordinating retail prices in various countries and is
and profits. Section 3 examines the first- and second-
incurring distribution costs. In reality, manufacturers
stage problems and formulates a Stackelberg leader-
often influence retail prices through setting transfer
follower pricing game. We solve the optimal when-
prices for captive dealers or charging wholesale prices
and-how strategies for the manufacturer to prevent
to independent distributors. Another way to view the
and allow parallel imports. In ?4, the basic model is
"1manufacturer" in this model is as a coordinating rep-
extended to two cases: one of multiple competing par-
resentative making centralized decisions for all players
allel importers, and the other of supplementing with in the authorized channels. We now introduce a linear
nonpricing controls. We then derive a set of testable
demand function for the authorized product in each
hypotheses and discuss managerial implications. Fi- country:2
nally, in ?5, we conclude with a summary of findings
and suggestions for further research in this area. pi = ai (Ni - Qi), i = 1, 2. (2)

1The demand coefficient is a proxy of purchasing power and is in-


fluenced by income level Ii and exchange rate ei as follows:
2. A Market Segmentation Model
ai = U'(l i = 1, 2(1
U; (I,)
2.1. Emergence of Parallel Imports
Consider a manufacturer that markets a product in where Uj(.) is a utility function on all consumption other than the
product under study. Because U (.) is concave and nondecreasing,
two countries through captive distributors. This is a
ai increases with ei and Ii, i.e., higher income and higher exchange
common one-manufacturer, two-distributor; one-
rate lead to higher purchasing power.
product, two-market model in the literature of channel
2The demand function's linearity is assumed for analytical tractabil-
management and international marketing. Factors ity. It emerges when consumers with different incomes have the
such as income level, purchasing power, government same utility function that is separable in income and the product
regulation, competitive environment, and volatile ex- under study. This demand structure was suggested by Tirole (1988,

change rate often interact, leading to very different pp. 96-97). The following derivation follows Malueg and Schwartz
(1994). Let y denote the consumption of the numeraire good such as
prices even in adjacent countries. We now define a set
money and Q the consumption of this product. Suppose the utility
of variables to construct the manufacturer's total profit function is
function in the global supply chain, defined as the sum
of sales revenues in all countries less total production, V(y, Q) = U(y) + NQ - 2
2
transportation, and distribution costs as follows:
and the budget constraint is ey + pQ = el. The inverse demand
function in implicit form is
pi = the product's retail price through the authorized
channel in Country i, i = 1, 2;
Q) e(N - Q)
Qi = the product's retail quantity through the author- P(Q) U'(I - pQ/e)
ized channel in Country i; For (pQ/e) "small," U'(I - pQ/e) approximately equals U'(1). We
Ni = the maximum market size for the product in then have the inverse demand function of the model. Note index i
Country i; was omitted.

282 MARKETING SCIENCE/VOl. 19, No. 3, Summer 2000

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AHMADI AND YANG
Parallel Imports

We make further assumptions that the price in one s = the variable cost of shipping from Country 1 to
country does not affect the demand in the other, a con- Country 2 and selling there, including duties, tar-
sumer will buy one unit at most, and a2 > a, and iffs, transportation, and distribution costs;
N1 = N2. This means that Country 2 has lower price A = the quantity of arbitrage shipped from Country
elasticity than Country 1 because of income level and/ 1 to Country 2; and
or exchange rate rather than market size. The manu- i' = the profit of the parallel importer.
facturer's global profit maximization problem, when
no parallel imports are present, is as follows:
p' = wa2(N - Q'), I' = A(p' - pi - s),

O < w < 1. (6)


Maxir N - Pi (Pi - c - si). (3)
P-, P2 ai 2.2. Market Segmentation

As most parallel imports are premium brands, manu- Because prices are set for authorized and unauthorized

facturers usually have the market power to set prices. goods in Country 2, consumers will choose between
The solution to "price to market" is therefore the fa- the two versions. This choice was not examined in pre-
miliar monopolistic pricing, where a price gap in- vious research (Malueg and Schwartz 1994) because

creases with the purchasing power difference, the mar- parallel imports were treated as perfect substitutes

ket size, and the difference in shipping and sold at the same price. However, a similar choice was
distribution costs. considered by Conner and Rumelt (1991) when they
studied the software piracy problem. If we consider the
a,N + c + s1 a2N + c + S2 linear demand curve as a lineup of consumers with
Pi 2 P2= 2(4)
different incomes and tastes, those with higher will-

(a2 - al)N + S2 - S1 ingness to pay for the product tend to value more of
P2 - P1 2 (5) the benefits associated with the authorized product
(warranty, after-sales service, and ease of use). There-
With the price disparity, some form of arbitrage will
fore, we have assumed the valuation discount w to be
likely emerge when shipping costs plus duties and tar-
the same proportion of willingness to pay. Conse-
iffs are modest. Unlike counterfeits (studied by
quently, with the two versions present, a segment of
Grossman and Shapiro 1988), parallel imports are gen-
consumers will choose to stay with the authorized and
uine goods and buyers are not deceived. Sometimes
another segment will switch to the lower-priced ver-
consumers even actively seek out parallel imports
sion. Furthermore, a new third segment will emerge,
from discount outlets in order to buy the "gray" ver-
comprised of those who did not consider this product
sion (Yoshida 1993). Nevertheless, parallel imports are
before, but now are willing to purchase the parallel
usually assessed with a discount in consumer valu-
import version. Figure 2 shows the demand curves of
ation. This is because of additional costs (converting
authorized and unauthorized sales in the two coun-
Mercedes from Germany to meet the U.S. emission
tries and depicts the three market segments in Country
standard), inconvenience (reading odometers in kilo-
2 that are caused by the entry of parallel imports.
meters rather than miles), or lack of warranty (many
The boundary between segments I and II is the point
electronics are not covered by the manufacturer if sold
Q* at which a consumer is indifferent between the two
outside the intended market areas). With this in mind,
versions. It is obtained by equating the consumer sur-
we now introduce variables and the demand and profit
plus, measured by the difference between the willing-
functions for the unauthorized channel:
ness to pay and the price charged, between the two
p' = the retail price for parallel imports in Country 2; versions:

Q' = the quantity demanded for parallel imports in


a2(N - Q*) - P2 = wa2(N - Q*) - p' (7)
Country 2;
w = the valuation discount factor for parallel imports, The quantity of parallel imports shipped should be
0 < w < 1; the combined size of segments II and III, therefore A

MARKETING SCIENCE/VOl. 19, No. 3, Summer 2000 283

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AHMADI AND YANG
Parallel Imports

Figure 2 Demand Curves and Three Market Segments in Country 2 profit by choosing a selling price p' to offset the pur-
P chasing cost pi and the transshipment cost s:
a2N
Max it' = A(p' - p, - s). (10)
Authorized Demand pI
..N k -'in Country 2
wa2N , a
PROPOSITION 2 (PRICE AND QUANTITY OF PARALLEL
Unauthorized Demand
IMPORTS). The parallel importer will choose the price and
P2 .......... in Country 2
quantity for parallel imports according to the authorized
Authorized Demand prices in both countries Pi and P2, the transshipment cost s,
a1N . m Country 1
and the consumers' valuation discount w:

0 N p P 2 + s + WP2 (11)

0 Q* Q2 Q' Q, N
A = P2 - Pl - s (12)
2w(1 - w)a2
Seg I Seg II Seg III

Proposition 2 can be derived by substituting (9) into


(10) and solving the optimization problem. Note par-
= (Q' - Q*). Thus we have the following two prop- allel imports are economically attractive only if
ositions summarizing the emergence of parallel im-
wp2 - Pl - s > 0, or wp2 > P' > Pl + s,
ports and the resulting market segmentation in Coun-
try 2. which also implies Q' > Q2. (13)
PROPOSITION 1 (MARKET SEGMENTATION). When par-
These two propositions stipulate how large the price
allel imports and authorized products co-exist in Country 2,
gap must be imports start to emerge, and how they
each version's sales volume is decided by both versions'
increase with the price gap. These relationships can
prices p' and P2, the market size N, the purchasing power a2
help managers foresee the threat of parallel imports
and the parallel imports value discount w:
and contain it within a targeted limit. Next, we show
the impact of parallel imports on the manufacturer's
Authorized products: Q* = N- P2 P , (8) global sales and profits.
(1 - w)a2'
2.3. Impacts of Parallel Imports
Parallel imports: A WP2 - p (9) PROPOSITION 3 (CHANGE OF SALES VOLUMES). When
w(l - w)a2'
parallel imports emerge at quantity A, authorized sa
Unlike counterfeits fabricated by substandard imi- crease by A in Country 1, but decrease by wA in Country

tators, parallel imports are purchased from authorized 2. Overall, the manufacturer's sales volume increases.

dealers in Country 1. The "parallel importer" in this


model is an independent agent engaged in arbitrage,
AQ, A =WP2 - Pl - S > o
[AQi = A = 2w(1 - w)a2
and should not be confused with the manufacturer's
nonexclusive dealers in intensive or selective distri- AQ2 - +2(1 - w)aP2 = -wA < (1
butions. We assume it to be a single identity for the
LAQ =AQ1 + AQ2 =(1 -w)A > 0.
modeling purpose. In reality, there may be multiple
parties involved in various sourcing, logistics, and All proofs are provided in the Appendix. From Fig-
marketing activities, but together they constitute a sup- ure 2 of the market segmentation in Country 2, it is
plemental channel that sources from the manufacturer easy to see that the authorized sales there are reduced
but competes with the authorized exclusive channel. because of competition from parallel imports, i.e., Seg-
The parallel importer's problem is to maximize its ment II switches. Segment III is a new addition to the

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AHMADI AND YANG
Parallel Imports

total customer base for the product, hence the manu- Examining the overall effect of parallel imports can
facturer's global sales volume increases. The parallel help managers keep a global rather than local focus.
imports purchased by Segments II and III are sourced These two propositions give them the means to cor-
from Country 1. Hence, the authorized sales in Coun- rectly assess changes brought about by parallel im-
try 1 increase by the quantity of parallel imports. ports and to align the changes with the firm's global
In summary, parallel importation boosts the manu- sales or profit targets. More interestingly, it pays to
facturer's global sales volume because it provides a proactively anticipate and manage parallel imports.
lower-priced option. This suggests that the manufac- We now turn to the question of how to design a global
turer could also offer a discount version, but doing so strategy by taking into account the possible occurrence
through its authorized dealers has a high risk of con- of parallel imports.
fusing customers and tarnishing brand image. Parallel
imports may cause similar concerns for the manufac-
3. A Stackelberg Pricing Game
turer, but unauthorized dealers are perceived, and
Because of its flexibility and immediate effectiveness,
rightly so, as further removed from the manufacturer,
pricing is usually the first marketing instrument to de-
hence possessing less risk of confusing consumers.
ploy. It is a particularly viable control variable here, as
While increasing the global sales volume, the effect
parallel imports are induced by large price gaps. De-
of parallel imports on the manufacturer's global profit
parting from (3) and (4) where prices are set in isola-
is far from clear. The manufacturer loses volume in
tion for each market, we show that the manufacturer's
Country 2, but gains even more volume in Country 1;
pricing decision can be improved if the two markets
however, Country 2 has a higher selling price than
are considered together and the potential of parallel
Country 1. Therefore, there are situations in which the
imports is anticipated. Thus we propose a Stackelberg
manufacturer's global profit may increase or decrease,
leader-follower game to capture the interdependence
which are summarized in the following proposition.
between the manufacturer's and the parallel im-
PROPOSITION 4 (CHANGE OF PROFIT). When parallel porter's pricing decisions:
i) Stage 1: The manufacturer sets authorized prices
imports emerge at quantity A, the change in the manufac-
turer's global profit is with the possible impact of parallel imports incorpo-
rated in the objective function, where p' is a function
Air = A[(ws2 - sO) - c(l - w) - (wp2 - P1)] (15)
of Pi and P2, and its functional form will be determined
The change is negative if there is a large authorized price in the second stage problem.
gap, i.e.,
Max it (pi - sl)(Ql + A) + (P2 - S2)
P1,P2
WP2 - Pl > (ws2 - S) - (1 - w)c, (16)
(Q2 - wA) - c[Q1 + Q2 + (1 -w)A,
and is positive when the inequality is reversed.

The result that parallel imports may boost profit is


where A = max1
~w(l - w2 a , o (17)
w)a2'(7
counterintuitive. The traditional economic model of a
discriminating monopolist requires the markets to be ii) Stage 2: The parallel importer chooses a price for
separated in some way, usually geographically. One parallel imports based on observing the authorized
would expect the profits from price discrimination to prices pi and P2 as given.
be threatened by parallel imports that undermine the
separation. However, parallel imports effectively Max i' = max(p' - p, - s)[ ]j .)a (18)
channel another version of the product into the higher- PI Ml~~~~w( - w)a2-
priced region, creating a vehicle for vertical product We proceed by first solving the second-stage prob-
differentiation and price discrimination. This benefit lem and then substituting the result into the first-stage
may outweigh the loss of the price discrimination abil- problem. We derive the equilibria in the following two
ity in otherwise separate national markets. propositions.

MARKETING SCIENCE/VOl. 19, No. 3, Summer 2000 285

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AHMADI AND YANG
Parallel Imports

PROPOSITION 5 (OPTIMAL PRICING: ALLOWING). account and, under some market conditions, the opti-
When there is a parallel importer and the demand and cost mal strategy for the manufacturer is to allow parallel
parameters satisfy the following condition: imports. Column (3) shows that, under other market
conditions, the optimal strategy is to prevent parallel
a1a2N - a2[(1 - w)c + Sl - WS2] - a3S > 0, (19)
imports when the threat is real. The differences be-
where a, = 2w(1 - w)(wa2 - a,), a2 = a, + w(2 - tween Column (2) and Column (1) and between Col-
w)a2, a3 = a, + w(4 - 3w)a2, umn (3) and Column (1) are shown in the two subse-
quent columns. Because the arbitrage flow could
i) Parallel imports should be allowed to boost the manu-
potentially occur in the new equilibria, the price gaps
facturer's overall profit:
in Column (2) and Column (3) are narrower than in

A = a1a2N - a2[(1 - w)c + sl - ws2] - a3S (20)Column (1). We can see this from Table 1 and from the
4w(1 - w)a2a2 following equations that Pi moves up while P2 moves
down:
ii) The optimal authorized prices should be set jointly at:

(3w - w2)a1a2N - als c + s1 (wa2 - al)N - s


2[al + w(2 - w)a2]
2a2 2
[(1 + w)al + 2w(1 - w)a2]a2N + wa2s (wa2 - al)N - s
P2= 2a2 Ap2 = -wa2 2[al + w(2 - w)a2] < 0. (

Nevertheless, the new equilibrium price gap is still


+ c 2 (21)
2 wider than the transshipment cost, which is sometimes
used as the ad hoc arbitrage preventing price gap:
PROPOSITION 6 (OPTIMAL PRICING: PREVENTING).
When there could be parallel imports, but the demand and
P2 - Pl - (WP2 - PO) - WP2 + P2
cost parameters do not satisfy Condition (19), the manufac-
turer should preemptively prevent parallel imports by set- -s + (1 - w)p2 > s > O. (24)
ting the authorized prices such that parallel imports are no
longer profitable: Column [(2) - (1)] summarizes the comparison be-
tween the equilibrium of allowing parallel imports and
w(l + w)ala2N + (wal + w2a2)c + w2a2s1 + waIs2 -the
2ais
benchmark case: Parallel imports, when permitted,
Pi
Pi =
= 2(al ~
+ w2a2)
will increase authorized sales quantity in Country 1,
(1 + w)ala2N + (a, + wa2)c + wa2s1
decrease+that
a1s2 + 2wa2s
in Country 2, boost overall quantity, and
P2 = 2(al + w2a2)
may or may not boost overall profit. Column [(3) -
(22)
(1)] shows the consequences of preventing parallel im-

These two propositions show that either allowing or ports by pricing. Raising the authorized price in Coun-
preventing parallel imports could result in an equilib- try 1 will decrease the quantity there, lowering the
rium, depending on demand and cost parameters. price in Country 2 will increase the quantity there, and
They have different implications for the prices, quan- setting a price gap narrower than the monopolistic case
tities, and profits in the authorized and unauthorized in Column (1) will reduce the overall quantity and hurt
channels. Table 1 compares the equilibria with the the overall profit. These quantitative results all rein-
benchmark case of monopolistic pricing (when parallel force the qualitative observations made by Simon and
imports are legally prohibited). Kucher (1992): "a uniform price discourages parallel
The monopolistic pricing equilibrium of Column (1) imports but is not optimal.... It is better to tolerate a
cannot be sustained when the parallel importer is free certain amount of parallel imports than to prevent
to enter the market. Column (2) shows the new equi- them completely. It is just as foolish to defend the
librium when the effect of parallel imports is taken into large, traditional price differences. . . ," and by

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Table 1 Equilibria of Allowing or Preventing Compared with Benchmark Case

When parallel imports could occur ... Difference from (1)

Benchmark: Allow parallel Prevent parallel Allow: Prevent:


Monopolistic (1) imports: (2) imports: (3) (2) - (1) (3) - (1)

Authorized price a,N + c + s, pA in (21) p1 in (22) + +


in Country 1 2

Authorized price a2N + c + s2 P2 in (21) P2 in (22)


in Country 2 2

Authorized price (a2 -a1)N + s2- s1 s2-sl + w a, + wa2 1- 1 - w s


gap p2 - p1 2 2 2U2 a1 + w2a2 2(a1 + w2a2)
[(1 - w)a1 + 2wa2] [(1 + w)a1a2N + (a1 + wa2)c
+ wa2s1 + a1 s2]

Parallel imports 0 A in (20) 0 + 0


quantity

Authorized quantity q a1N - c - s1 q(2) = N - P q(3) = N _ P + -


in Country 1 2a1 1 a1 a1

Authorized quantity q(l) = a2N c - S2 q(2) = N- P2 q(3) = N - P2 +


in Country 2 2 2a2 2 a2 2 a2

Manufacturer's q(1) + q21) ql2) + q2) q) + q) +


global quantity

Manufactu rer's a1 (q1l))2 + a2(q1))2 q(2)(p(2) - C - S


global profit + q(2) (p(2) - c - 22) + q2 - c - S2)

Gerstner and Holthausen (1986): ". . . price differenti- very fast to enter or exit the market. Therefore, they
ation can be profitable, even in the face of high leakage are usually subject to more market competition. Recent
rates." developments in communication, information, and
Having presented the basic three-stage model (the transportation technologies have further lowered
Stage 3 market segmentation problem in ? 2 and the search and transshipment costs. For example, Internet
Stages 1 and 2 Stackelberg pricing game in ? 3), we "bots" can automatically search for price differences
now turn to discuss a couple of model extensions, to world-wide and in real time. There is better shipping
generate a set of testable hypotheses, and to offer some and delivery access, responsiveness, and efficiency in
managerial implications. catalogue and on-line sales thanks to a much improved
global logistics infrastructure. As a result, we see more
incidents of parallel importation and increasing com-
4. Extensions, Hypotheses, and
petition. Different degrees of competition can be cap-
Managerial Implications tured in oligopolistic and perfect competition models.
4.1. Extension 1: Multiple Parallel Importers We hence extend the basic Stackelberg model to ex-
Manufacturers in real-world parallel import problems amine the more realistic case of multiple competing
usually have the market power to set prices for their parallel importers.

premium brands. The parallel importers, on the other 4.1.1. Oligopolistic Competition among Parallel
hand, have relatively lower entry costs and often move Importers. We start with the assumption that the au-

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thorized and unauthorized goods are differentiated;


A = nQi n WP2 l32-1 (27)
however, parallel imports are identical regardless of (n + 1 w(l - w)a2
who transships the product (a reasonable assumption
given the model setting of only two countries and all
wp2 + np, + ns*(8
P ~n + 1 (8
parallel importers buy from the authorized dealer in
Country 1). Because the activity is competitive, if one The uncertainty about the total quantity and price of
importer decides to flood the market with too many parallel imports could be understood from the fact that
parallel imports, it will cause a price fall for all parallel parallel importers compete with each other while com-
imports. Suppose there are n identical parallel import- peting together with the manufacturer. The Cournot
ers, then an individual parallel importer's problem can competition among themselves lowers price and ex-
be modeled as: pands quantity when n increases, as expressed with
the term (n/n + 1) in (27). On the other hand, their
Max ni = Qi(p' - - s),
Q competition against the manufacturer intensifies when
n increases, forcing the manufacturer to narrow the au-
where thorized price gap, as expressed with the [wp2 - Pl
- s/w(l - w)a2] term in (27). The net effect of the two

Qi + Q-i = Q' - Q* = WP2 - P' (25) opposing forces determines whether the total quantity
w(l - w)a2
of parallel imports increases or decreases. Note that the
case of single parallel importer in ?3 is a special case
where Qi is the individual parallel importer i's quan-
tity and Q - is the combined quantity of all other par- of the model here: When n = 1, the results in Propo-
sition 7 reduce to those results in Propositions 2
allel importers. We can first treat Q-i as a constant
since it is not the choice of the ith importer, and later and 5.

replace it with (n - 1)Qj because all importers are 4.1.2. Perfect Competition Among Parallel Im-
identical. Therefore, we arrive at the Cournot equilib- porters. If the competition among parallel importers
rium of the total quantity and the price for parallel is close to the level of perfect competition, they will
imports. We can re-solve the Stackelberg game now price according to their marginal cost, i.e., p' = p,
with n parallel importers and obtain the following + s. This is the limiting case of the Cournot competi-
proposition. tion when the number of parallel importers is very
large. It is also the equilibrium price if there is a
PROPOSITION 7 (OLIGOPOLISTIC COMPETING PARAL-
Bertrand competition among identical parallel import-
LEL IMPORTERS). When multiple parallel importers compete
ers, i.e., if they compete on price rather than quantity.
with each other,
Taking n - oo in (26) - (28), we obtain the following
i) the authorized price gap narrows with a larger number
proposition.
of parallel importers:
PROPOSITION 8 (PERFECT COMPETITION AMONG PAR-

[(2n + 1)w - w2]a,a2N - nals c + s, ALLEL IMPORTERS). When the competition among paral
Pi = 2[na1 + w(n + 1 - w)a2] 2 importers is perfect, at the equilibrium,

i) the authorized prices should be set as:


[n(I + w)al + (n + I)w( -w)a2ja2N + nwa2s
P2 = 2[nal + w(n +1 - w)a2] 2wala2N - als + C + S1
= 2(al + wa2) 2
C + S2 (25)
2 [(1 + w)al + w(l - w)a2]a2N + wa2s
2(al + wa2)
ii) but the total quantity of parallel imports may increase
or decrease with more parallel importers involved, and the C + S2 (29)
price may rise or fall: 2

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Parallel Imports

monitor
ii) The quantity and price of parallel imports will their
be: dealers' sales through product registra-
tion. A serial number on each unit is associated with
Wp2 pl - S
the original destination and dealership. It would be
A = w(l
I( -w)a2
wa P' = Pi + S. (30) detected if a diverted unit were registered. An author-
ized distributor who is caught leaking into the parallel
The following numerical example illustrates the ef-
import channel could be severely penalized, or even
fect of different degrees of competition among parallel
terminated by the manufacturer.
importers on the manufacturer's authorized price gap.
In Figure 3, the price gap narrows as we move from 2. Differentiating products. Manufacturers can offer
distinct product versions to different markets (see an
case A with no parallel importers (n = 0), to case B
with a single parallel importer (n = 1), to case C of empirical study on "Branded Variants" in Bergen et al.

oligopolistic competition with three parallel importers 1996). Some differences like packaging (e.g., size, lan-

(n = 3), and to case D with perfect competition among guage of instruction) are minor nuances. Some major

parallel importers (n = oc). The parameters used are N differences in product features (e.g., sweetness in

= 100, a, = 1, a2 = 2, c = 5, s, = 1, s2 = 3, s = 2, anddrinks) or standards (e.g., power supply) could force

w = 0.8. The shipping costs obey the general triangular buyers of parallel imports to incur high conversion

inequality that s, + s ? S2. costs and make the substitution of parallel imports less
So far we have only studied pricing strategies for the perfect or even impossible. If a version introduced in
manufacturer. As parallel imports are induced by price Country 1 and another version in Country 2 are inten-
gaps, their emergence naturally forces the manufac- tionally designed to be distinct or incompatible, then
turer to reset prices. However, there exist other effec- the Version 1 product diverted to Country 2 is easier
tive instruments for the manufacturer to proactively to spot and less desirable to consumers in Country 2.
manage parallel imports. We now turn to discuss the 3. Differentiating services. Even with identical prod-
possibility of combining nonpricing controls over par- ucts, manufacturers can bundle value-added services
allel imports with the pricing strategies. (e.g., technical support, maintenance, and warranty)
only to authorized goods and refuse to service those
4.2. Extension 2: Nonpricing Controls on Parallel
bought from the unauthorized channel. This built-in
Imports
service differentiation will also increase the life-cycle
Manufacturers in the real world often deploy the vari-
cost of parallel imports and make them less desirable.
ous nonpricing mechanisms at their disposal to miti-
Each of these mechanisms could be interesting by
gate the parallel import problem. They can be sum-
itself and has the potential to shed light on important
marized into three main categories:
issues in manufacturer-dealer relationships, consumer
1. Monitoring. In industries like automobiles, elec-
purchases and return decisions, and product design
tronics, and computers, manufacturers can usually
and positioning in the new context of parallel imports.
Here, we offer only an initial attempt to extend the

Figure 3 Competition Among Parallel Importers Narrows Authorized


basic model to allow the manufacturer to simulta-
Price Gap neously use pricing and nonpricing controls. There is
950111 a trade-off between them, as each nonpricing control
has a cost to implement, but pricing itself has its cost
85-
890? ~ 4 Price in Country 2
80
as profits are sacrificed when the price gap narrows.
75 When the manufacturer simultaneously uses pricing
70 Pi i
and nonpricing controls to mitigate parallel imports,
65

60 I we use a stylized variable q E [0,1] to represent the


A B C D combined effectiveness of nonpricing controls. q = 1
No PI Monopoly Oligopoly Perfect Competition
represents the highest effectiveness in which parallel
Competition among parallel importers
imports are completely eliminated by the nonpricing

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AHMADI AND YANG
Parallel Imports

controls. q = 0 represents no effectiveness at all of non- parallel imports. These results should lend themselves
pricing controls, in which parallel imports are only af- to empirical testing and practical applications. We now
fected by price differentials. We further specify the cost turn to a discussion of testable hypotheses with man-
of implementing the nonpricing controls as a stylized agerial implications.
quadratic function (m/2)q2. This means it is increas-
ingly costly to achieve higher control effectiveness. The 4.3. Hypotheses and Managerial Implications
manufacturer's new profit maximization problem The nine propositions that have been derived could be
when simultaneously using pricing and nonpricing subject to empirical tests if we could observe unau-
controls is: thorized sales in the global market. However, the se-
cret nature of channel leakage on the dealer's side and
Max En = (1 - q)R,ith parallel imports
PIP2,q the manufacturer's reluctance to disclose the problem
for fear of tarnishing brand image are both under-

+ q1without parallel imports - q 9 (31) standable. It is therefore difficult to collect data on the
actions and counteractions of the parties involved and
where the profit function with parallel imports com- test the underlying dynamics suggested in this article.
pletely eliminated comes from (3), and the profit func- Nevertheless, we can reasonably assume that the au-
tion with unaffected parallel imports comes from (17). thorized sales quantities are observable to the manu-
We can thus re-solve the Stackelberg game with the facturer before and after incurring parallel imports, as
new objective function and obtain the following well as any pricing and nonpricing decisions. There-
proposition. fore, we can suggest a set of hypotheses by relying only
on the variables that are more readily observable.
PROPOSITION 9 (COMBINING PRICING AND NONPRIC-
ING CONTROLS). When the manufacturer has other means
HYPOTHESIS 1. The manufacturer's global sales quantity
to contain parallel imports at a cost,
expands with the emergence of parallel imports (when au-
i) the nonpricing controls should achieve the following thorized price differential exceeds transshipment cost s) and
optimal effectiveness: dQ/dA > 0.

WP2 - pl - s
This is a direct result of the market segmentation
2w(1 - w)a2m
model (Proposition 3). If accepted, it demonstrates the

[(1 - W)C + (Wp2 - P1) - (WS2 - S1)]. (32) strategic value of parallel imports as a means to ex-
pand the manufacturer's global reach and increase to-
ii) The corresponding authorized prices could be reset
tal sales volume.
with a wider gap:

[(3 - q)w - (1 + q)w2]a1a2N - (1 - q)a1s c + s1 HYPOTHESIS 2. When parallel imports are feasible, the

Pi = 2{(1 - q)al + w[2 - (1 + q)w)]a2} +manufacturer


2 readjusts authorized prices to narrow down
cross-country gaps and dAp/dA < 0.
[(1 - q)(1 + w)a1 + 2w(l - w)a2]a2N + (1 - q)wa2s
n2
P2= 2{(1 - q)al + w[2 -(1 + q)w)]a2}
This is a result of the Stackelberg game model (Prop-
C + S2 ositions 5 and 6). The event study methodology could
2 be useful here to test this hypothesis when there is a

iii) The more effective nonpricing controls, the wider the removal of trade barriers such as the formation of EU,

price gap that the manufacturer can sustain: the passage of NAFTA, and an entry to WTO, or when
there is a technology breakthrough to search and re-
dp1/dq < 0, dp2/dq > 0. (34)
direct products such as on-line auctions. If accepted,
This proposition shows the substitution effect be- the hypothesis suggests that a manager should refrain
tween pricing and nonpricing controls in mitigating from charging a price that is optimal only to the local

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AHMADI AND YANG
Parallel Imports

market, as if isolated from other markets. The best profitable activity, and the need arises for the manu-
strategy is to preemptively prevent parallel imports, or facturer to revise its pricing and distribution strategies
purposefully allow them to exist to some extent after accordingly.
carefully evaluating demand and cost parameters. Parallel imports can be detrimental to the manufac-
turer as they take away some authorized sales in the
HYPOTHESIS 3. As more players enter parallel importa-
higher-priced country, but they also create a new prod-
tion, the authorized price gap further narrows as competition
uct version that gives consumers more choices and the
among parallel importers intensifies, i.e., dAp/dn < 0.
manufacturer a new way to segment the market and
This results from Extension 1 of the model (? 4.1). If price discriminate. We propose a two-country, three-
accepted, it warns a manager of the diminishing pric- stage model to quantitatively study the effects and
ing power in a global market that could be linked by strategies. In the third stage and in the higher priced
possible parallel import flows. This is more relevant country where parallel imports have entered, we char-
now as fast and efficient communication and trans- acterize the resulting market segmentation. One seg-
portation methods are bringing down traditional bar- ment of consumers stays with the authorized version
riers that have protected local markets. because they place more value on the warranty and
services the come with the authorized version. An-
HYPOTHESIS 4. If other nonpricing controls are effective,
other segment switches to parallel imports because a
the manufacturer can afford to sustain a wider authorized
lower price is offered, due to its lack of country-specific
price gap, i.e., dAp/dq > 0.
features or warranties. Further generated by parallel
These assertions are derived from Extension 2 of the
imports is the third and new segment that would not
model (Proposition 9). It can apply to such effective
buy this product before. Unlike counterfeits that are
measures as lobbying for legal protection, monitoring
fabricated by imitators, all parallel imports are genuine
dealer leakage, designing market-specific products,
and sourced from the manufacturer in the lower-
and restricting manufacturer warranty. If accepted, priced country through authorized dealers. Therefore,
this provides a manager with a portfolio of product,
the manufacturer's global sales quantity should in-
service, and policy instruments to preserve the pricing
crease, but profit may rise or fall depending on the
power while still mitigating possible parallel imports.
relative sizes and profitability of the segments. A
Which instrument is more effective and efficient de-
profit-maximizing parallel importer should set price
pends on the idiosyncrasy of each situation.
and quantity in the second stage after observing the
manufacturer's prices in both countries. There will be
5. Conclusions a threshold of across-country price gap above which
In a world with disappearing country barriers, it is of parallel imports would occur. In the first stage, the
increasing strategic importance for companies to care- manufacturer can anticipate the possible occurrence of
fully monitor and manage any intermarket flows, even parallel imports, its price and quantity, and its effect
in the elusive unauthorized channels. We have ana- on authorized sales in each country to make a coordi-
lyzed the effects of parallel imports on a global supply nated pricing decision in order to maximize the global
chain with one manufacturer selling in two geograph- supply chain profit. We find that under some circum-
ically separated markets (countries). To focus on the stances the manufacturer should allow parallel im-
manufacturer's perspective, we have assumed that the ports, and under others should prevent them. Through
manufacturer sells through the authorized channel a Stackelberg game we solve for the optimal pricing
over which it can control prices to maximize global strategy in each scenario.
supply chain profits. In the absence of parallel imports, We then find in one extension that when the number
the manufacturer can act like a price-discriminating of parallel importers increases, the optimal authorized
monopolist because the two markets are separate. price gap should narrow, but the price and quantity of
However, when the price gap between the two coun- parallel imports may rise or fall. The oligopolistic com-
tries is wide enough, parallel importation becomes a petition case reduces to perfect competition when the

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AHMADI AND YANG
Parallel Imports

number of parallel importers goes up to infinity; when substitute (8) and (11) into the following. Add AQ1 and AQ2 to get
the total change. D
the number is one, it reduces to the basic Stackelberg
model. In another extension, we find that when the
AQ2 = Q* -Q2 = [N ] - -P N - L 2
manufacturer has other means-such as monitoring
dealers, differentiating designs, and unbundling war-
ranties-to contain parallel imports, the authorized =P -Wp2 P1 + S Wp2 -wA. F (A.1)
(1 - w)a2 2(1 - w)a2
price gap can widen as a function of the effectiveness
PROOF OF PROPOSITION 4. The change of profit reflec
of nonpricing controls. The hybrid pricing and non-
of revenues, the change of production cost, and the c
pricing model reduces to the benchmark monopolistic tribution cost:
manufacturer case when nonpricing controls effec-
At = pIAQ1 + P2AQ2 - cAQ - sIAQ1 - S2AQ2. (A.2)
tively prevent parallel imports; when the effectiveness
is negligible, it also reduces to the basic model. Substitute (14) into (A.2) and reorganize the terms into three groups:

The model here did not consider several potentially


(P1 - p2)wA (PI - c)(1 - w)A
interesting issues. For instance, the manufacturer
could, with careful design, use alternative channel
+ s2 A (A.3)
mechanisms to achieve similar price discrimination ef-
fects (such as distributing a premium and a generic
brand, setting up catalogue or on-line store opera- = -(1 - w)c + (P
tions). One effect not included in this model is the par-
A closer look shows that
allel imports' erosion on the brand equity. Our results
ative. The second item i
rely on the assumption of unauthorized goods being
positive quantity of par
an inferior product version. There is a potential for the the third item's sign is unclear. D
manufacturer to exploit this difference by changing w
PROOF OF PROPOSITION 5. Solve the first-order condition for the
as a variable (how different the two versions are). An-
second-stage problem and substitute the result:
other direction for further research is to examine the
authorized dealer's incentive about whether and how p, P1 + s + wp2 (11)
2
much of the product to carry, and its contractual re-
lationship with the manufacturer. The current two- into the first stage problem. Suppose wp2 - Pl - s > 0, then
country model can be extended to a multiple-country
A -WP2 - Pl - S (2
network design problem. It is also important to collect 2w(1 ) (12)

data and test the impact of parallel imports and gray


aQI _ 1 aQ2 _ 1 AA 1
markets on manufacturers' global strategies in many
ap, a' ap2 a2' aP1 2w(1 w)a2'
important areas of global pricing, product design,
channel conflict, and partnership management.3 aA = (A.5)
aP2 2(1 - w)a2(

Substitute into the first-order conditions:


Appendix
PROOF OF PROPOSITION 3. It is straightforward to see that the
change in authorized sales in Country 1 is equal to the quantity of
- = Q1 + A + (p1 - sl) (-Q + a)
ap, aP1 ap'
parallel imports, because the parallel importer has to purchase from
the authorized dealer in Country 1. To get the change in Country 2,
+ (P2 - S2) -W aA) _ caQ + (1- W) aA = 0, (A.6)

3The authors would like to acknowledge Harold Demsetz, Rekesh


ap = Q2- wA + (P2 - S2) ( w ap)
Sarin, Uday Karmarkar, Stephen Chiu, Steve Hansen, Edward
Leamer, Kent Monroe, James Hess, the two anonymous referees, the
aA ~~ap2 aA
area editor, and the editor for their valuable input. All errors remain + (PI - sI)(a) - c[ + ( w)i1 . (A.7)
ours. The second author would also like to acknowledge a grant
from the American Production and Inventory Control Society. Multiply (A.7) by 2(1 - w)a2 to get:

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AHMADI AND YANG
Parallel Imports

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