KAELYN FORMA

Sarasota, FL | 239-353-8025 | Kaelyn0219@gmail.com | www.linkedin.com/in/kaelynforma

EDUCATION
Arizona State University, Tempe, AZ
Bachelor of Arts, Organizational Leadership (Project Management), August 2022
Relevant Courses: Organizational Ethics, Behavioral Dynamics in Organizations, Project leadership
EXPERIENCE
Operational Excellence Intern | Bank of America | Charlotte, NC 06/2022– 08/2022
• Assisted in streamlining internal processes and creating other efficiencies that stem from the thousands of ideas
teammates generate each year, providing continuous improvement that generates savings and efficiencies that can
then be reinvested.
• Gathered data throughout the lines of businesses to connect and evaluate the diverse ways each line of business
communicates to their teams and developed a more streamlined and directed form of sharing/ communicating
information.
• Collaborated in the design process of creating a more efficient platform for teammates to share ideas involving
improvement throughout the company. This resulted in fewer overlapping overlooked ideas due to the disconnect
between each line of business.
Starbucks | Shift Supervisor | Naples, FL 04/2017-Present
• Recognized individual and team accomplishments using existing organizational tools by collaborating with store
manager to find and implement new methods of recognition
• Managed 4-8 partners daily and encouraged creating a personal experience which increased the customer connection
score by 40%
• Managed cash management and cash register policies to ensure proper cash management practices were being
implemented by the team
• Aided with new partner training by positively reinforcing successful performance and giving respectful and
encouraging coaching as needed to ensure operational excellence
• Memorized over one hundred menu items in order to give customized recommendations to customers to create a
positive experience to develop customer connections and increase sales
NCH Healthcare System | Emergency Room Secretary | Naples, FL 01/2020– 03/2020
• Maintained confidential and sensitive patient records and information per HIPPAA procedures
• Prepared patient files and charts in anticipation to discharges and transfers to other physicians or departments
• Coordinated with other departments within the hospital to schedule and prepare for emergency events and medical
procedures
• Communicated telephone calls received regarding information service for patients to physicians

LEADERSHIP AND PROJECTS

Sophomore Project | Marketing 08/2018 – 12/2018
• Led team of five students to develop marketing campaign for GoSili Silicone Straws which involved obtaining
feedback from marketing professionals and incorporating key business needs
• Presented business case for marketing campaign to five groups including projected impact versus investment
Volunteer Tutor | Mason Classical Academy 09/2019-05/2020
• Recruited three new student volunteers to implement positive teaching strategies for children ages 8-16.
• Provided one-on-one and small group tutoring to students
• Assisted students in reading and grammar skills, aiding them in becoming proficient essay writers
• Implemented creative instructional strategies during lessons that led to a 20% increase in students’ reading
comprehension scores
• Developed teaching and training material such as handouts, study material, or quizzes including scheduling sessions,
securing lesson space, and organizing lesson plans specific to student needs

SKILLS AND CERTIFICATIONS

Certifications: Welcoming Dialogue on Disability Bias, Welcoming Dialogue on Class Bias, Welcoming Dialogue on
Racial Bias
Skills: SharePoint, Google Apps, Microsoft Office (Word, Excel, PowerPoint, Outlook)