Code - Customer Service Requests Analysis

7/30/22, 10:51 PM Assignment 1_NYC 311 service request
In [1]:
import numpy as np
import pandas as pd
import matplotlib.pyplot as plt
import seaborn as sns
Matplotlib is building the font cache; this may take a moment.
1:importing the dataset(311 NYC service request)
In [2]:
dataset=pd.read_csv("311_Service_Requests_from_2010_to_Present.csv")
pd.options.display.max_columns = None
dataset.head()
Out[2]:
Unique Created Closed Agency Complaint

Agency Descriptor Location T
Key Date Date Name Type
12/31/2015 New York

01-01- Noise - Loud
0 32310363 11:59:45 NYPD City Police Street/Sidew
16 0:55 Street/Sidewalk Music/Party
PM Department
12/31/2015 New York

01-01- Blocked
1 32309934 11:59:44 NYPD City Police No Access Street/Sidew
16 1:26 Driveway
PM Department
12/31/2015 New York

01-01- Blocked
2 32309159 11:59:29 NYPD City Police No Access Street/Sidew
16 4:51 Driveway
PM Department
12/31/2015 New York Commercial

01-01-
3 32305098 11:57:46 NYPD City Police Illegal Parking Overnight Street/Sidew
16 7:43
PM Department Parking
12/31/2015 New York

01-01- Blocked
4 32306529 11:56:58 NYPD City Police Illegal Parking Street/Sidew
16 3:24 Sidewalk
PM Department
https://lms.simplilearn.com/courses/2772/Data-Science-with-Python/practice-labs 1/39
In [3]:
dataset.info()
<class 'pandas.core.frame.DataFrame'>
RangeIndex: 4975 entries, 0 to 4974
Data columns (total 53 columns):
# Column Non-Null Count Dtype
--- ------ -------------- -----
0 Unique Key 4975 non-null int64
1 Created Date 4975 non-null object
2 Closed Date 4953 non-null object
3 Agency 4974 non-null object
4 Agency Name 4974 non-null object
5 Complaint Type 4974 non-null object
6 Descriptor 4887 non-null object
7 Location Type 4974 non-null object
8 Incident Zip 4945 non-null float64
9 Incident Address 4440 non-null object
10 Street Name 4440 non-null object
11 Cross Street 1 4383 non-null object
12 Cross Street 2 4374 non-null object
13 Intersection Street 1 532 non-null object
14 Intersection Street 2 526 non-null object
15 Address Type 4944 non-null object
16 City 4945 non-null object
17 Landmark 3 non-null object
18 Facility Type 4954 non-null object
19 Status 4974 non-null object
20 Due Date 4974 non-null object
21 Resolution Description 4974 non-null object
22 Resolution Action Updated Date 4954 non-null object
23 Community Board 4974 non-null object
24 Borough 4974 non-null object
25 X Coordinate (State Plane) 4935 non-null float64
26 Y Coordinate (State Plane) 4935 non-null float64
27 Park Facility Name 4974 non-null object
28 Park Borough 4974 non-null object
29 School Name 4974 non-null object
30 School Number 4974 non-null object
31 School Region 4974 non-null object
32 School Code 4974 non-null object
33 School Phone Number 4974 non-null object
34 School Address 4974 non-null object
35 School City 4974 non-null object
36 School State 4974 non-null object
37 School Zip 4974 non-null object
38 School Not Found 4974 non-null object
39 School or Citywide Complaint 0 non-null float64
40 Vehicle Type 0 non-null float64
41 Taxi Company Borough 0 non-null float64
42 Taxi Pick Up Location 0 non-null float64
43 Bridge Highway Name 1 non-null object
44 Bridge Highway Direction 1 non-null object
45 Road Ramp 1 non-null object
46 Bridge Highway Segment 1 non-null object
47 Garage Lot Name 0 non-null float64
48 Ferry Direction 0 non-null float64
49 Ferry Terminal Name 0 non-null float64
50 Latitude 4935 non-null float64
51 Longitude 4935 non-null float64
52 Location 4935 non-null object
dtypes: float64(12), int64(1), object(40)
memory usage: 2.0+ MB
In [4]:
dataset.dtypes
Out[4]:
Unique Key int64
Created Date object
Closed Date object
Agency object
Agency Name object
Complaint Type object
Descriptor object
Location Type object
Incident Zip float64
Incident Address object
Street Name object
Cross Street 1 object
Cross Street 2 object
Intersection Street 1 object
Intersection Street 2 object
Address Type object
City object
Landmark object
Facility Type object
Status object
Due Date object
Resolution Description object
Resolution Action Updated Date object
Community Board object
Borough object
X Coordinate (State Plane) float64
Y Coordinate (State Plane) float64
Park Facility Name object
Park Borough object
School Name object
School Number object
School Region object
School Code object
School Phone Number object
School Address object
School City object
School State object
School Zip object
School Not Found object
School or Citywide Complaint float64
Vehicle Type float64
Taxi Company Borough float64
Taxi Pick Up Location float64
Bridge Highway Name object
Bridge Highway Direction object
Road Ramp object
Bridge Highway Segment object
Garage Lot Name float64
Ferry Direction float64
Ferry Terminal Name float64
Latitude float64
Longitude float64
Location object
dtype: object
2A:Read or convert the columns ‘Created Date’ and Closed Date’ to datetime
datatype
In [5]:
dataset['Created Date']=pd.to_datetime(dataset['Created Date'])
dataset['Closed Date']=pd.to_datetime(dataset['Closed Date'])
In [6]:
dataset.head()
Out[6]:

Agency Descriptor Location Ty
2015- 2016- New York

Noise - Loud
0 32310363 12-31 01-01 NYPD City Police Street/Sidew
Street/Sidewalk Music/Party
23:59:45 00:55:00 Department
2015- 2016- New York

Blocked
1 32309934 12-31 01-01 NYPD City Police No Access Street/Sidew
Driveway
23:59:44 01:26:00 Department
2015- 2016- New York

Blocked
Driveway
23:59:29 04:51:00 Department
2015- 2016- New York Commercial

3 32305098 12-31 01-01 NYPD City Police Illegal Parking Overnight Street/Sidew
23:57:46 07:43:00 Department Parking
2015- 2016- New York

Blocked
4 32306529 12-31 01-01 NYPD City Police Illegal Parking Street/Sidew
Sidewalk
23:56:58 03:24:00 Department
2B: create a new column ‘Request_Closing_Time’ as the time elapsed between

request creation and request closing
In [7]:
dataset['Request_Closing_Time'] = dataset['Closed Date']-dataset['Created Date']
dataset.head()
Out[7]:

Agency Descriptor Location Ty
2015- 2016- New York

Noise - Loud
0 32310363 12-31 01-01 NYPD City Police Street/Sidew
23:59:45 00:55:00 Department
2015- 2016- New York

Blocked
Driveway
23:59:44 01:26:00 Department
2015- 2016- New York

Blocked
Driveway
23:59:29 04:51:00 Department

3 32305098 12-31 01-01 NYPD City Police Illegal Parking Overnight Street/Sidew
2015- 2016- New York

Blocked
4 32306529 12-31 01-01 NYPD City Police Illegal Parking Street/Sidew
Sidewalk
23:56:58 03:24:00 Department
3:Provide major insights/patterns
In [8]:
dataset.columns
Out[8]:
Index(['Unique Key', 'Created Date', 'Closed Date', 'Agency', 'Agency Nam

e',
'Complaint Type', 'Descriptor', 'Location Type', 'Incident Zip',
'Incident Address', 'Street Name', 'Cross Street 1', 'Cross Street

2',
'Intersection Street 1', 'Intersection Street 2', 'Address Type',
'City', 'Landmark', 'Facility Type', 'Status', 'Due Date',
'Resolution Description', 'Resolution Action Updated Date',
'Community Board', 'Borough', 'X Coordinate (State Plane)',
'Y Coordinate (State Plane)', 'Park Facility Name', 'Park Borough',
'School Name', 'School Number', 'School Region', 'School Code',
'School Phone Number', 'School Address', 'School City', 'School Sta

te',
'School Zip', 'School Not Found', 'School or Citywide Complaint',
'Vehicle Type', 'Taxi Company Borough', 'Taxi Pick Up Location',
'Bridge Highway Name', 'Bridge Highway Direction', 'Road Ramp',
'Bridge Highway Segment', 'Garage Lot Name', 'Ferry Direction',
'Ferry Terminal Name', 'Latitude', 'Longitude', 'Location',
'Request_Closing_Time'],
dtype='object')
In [9]:
# Dropping Non releavent columns
dataset.drop(['Incident Address', 'Street Name', 'Cross Street 1', 'Cross Street 2','In
tersection Street 1', 'Intersection Street 2',
'Resolution Description','Resolution Action Updated Date','Community Boar

d','X Coordinate (State Plane)','School or Citywide Complaint',
'Vehicle Type','Taxi Company Borough','Taxi Pick Up Location','Garage Lot Name','Sc

hool Name', 'School Number',
'School Region', 'School Code','School Phone Number', 'School Address',

'School City', 'School State',
'School Zip', 'School Not Found','Ferry Direction', 'Ferry Terminal Name','Uniqu

e Key','Bridge Highway Name',
'Bridge Highway Direction', 'Road Ramp', 'Bridge Highway Segment'],axis=1,inplac

e=True)
In [10]:
dataset.head()
Out[10]:
Created Closed Agency Complaint Inciden

Agency Descriptor Location Type
Date Date Name Type Zi
2015- 2016- New York

Noise - Loud
0 12-31 01-01 NYPD City Police Street/Sidewalk 10034.
23:59:45 00:55:00 Department
2015- 2016- New York

Blocked
1 12-31 01-01 NYPD City Police No Access Street/Sidewalk 11105.
Driveway
23:59:44 01:26:00 Department
2015- 2016- New York

Blocked
2 12-31 01-01 NYPD City Police No Access Street/Sidewalk 10458.
Driveway
23:59:29 04:51:00 Department

3 12-31 01-01 NYPD City Police Illegal Parking Overnight Street/Sidewalk 10461.
2015- 2016- New York

Blocked
4 12-31 01-01 NYPD City Police Illegal Parking Street/Sidewalk 11373.
Sidewalk
23:56:58 03:24:00 Department
In [11]:
dataset.info()
<class 'pandas.core.frame.DataFrame'>
RangeIndex: 4975 entries, 0 to 4974
Data columns (total 22 columns):
# Column Non-Null Count Dtype
--- ------ -------------- -----
0 Created Date 4975 non-null datetime64[ns]
1 Closed Date 4953 non-null datetime64[ns]
2 Agency 4974 non-null object
3 Agency Name 4974 non-null object
4 Complaint Type 4974 non-null object
5 Descriptor 4887 non-null object
6 Location Type 4974 non-null object
7 Incident Zip 4945 non-null float64
8 Address Type 4944 non-null object
9 City 4945 non-null object
10 Landmark 3 non-null object
11 Facility Type 4954 non-null object
12 Status 4974 non-null object
13 Due Date 4974 non-null object
14 Borough 4974 non-null object
15 Y Coordinate (State Plane) 4935 non-null float64
16 Park Facility Name 4974 non-null object
17 Park Borough 4974 non-null object
18 Latitude 4935 non-null float64
19 Longitude 4935 non-null float64
20 Location 4935 non-null object
21 Request_Closing_Time 4953 non-null timedelta64[ns]
dtypes: datetime64[ns](2), float64(4), object(15), timedelta64[ns](1)
memory usage: 855.2+ KB
In [12]:
dataset.isna().sum()
Out[12]:
Created Date 0
Closed Date 22
Agency 1
Agency Name 1
Complaint Type 1
Descriptor 88
Location Type 1
Incident Zip 30
Address Type 31
City 30
Landmark 4972
Facility Type 21
Status 1
Due Date 1
Borough 1
Y Coordinate (State Plane) 40
Park Facility Name 1
Park Borough 1
Latitude 40
Longitude 40
Location 40
Request_Closing_Time 22
dtype: int64
In [13]:
#dropping created and closed date
dataset.drop(['Closed Date','Created Date'],axis=1,inplace=True)
In [14]:
dataset.head()
Out[14]:
Agency Complaint Incident Address

Name Type Zip Type
New York
Noise - Loud
0 NYPD City Police Street/Sidewalk 10034.0 ADDRESS NEW
Department
New York
Blocked
1 NYPD City Police No Access Street/Sidewalk 11105.0 ADDRESS AS
Driveway
Department
New York
Blocked
2 NYPD City Police No Access Street/Sidewalk 10458.0 ADDRESS B
Driveway
Department
New York Commercial

3 NYPD City Police Illegal Parking Overnight Street/Sidewalk 10461.0 ADDRESS B
Department Parking
New York
Blocked
4 NYPD City Police Illegal Parking Street/Sidewalk 11373.0 ADDRESS ELM
Sidewalk
Department
In [15]:
#dealing with missing values
Out[15]:
Agency 1
Agency Name 1
Complaint Type 1
Descriptor 88
Location Type 1
Incident Zip 30
Address Type 31
City 30
Landmark 4972
Facility Type 21
Status 1
Due Date 1
Borough 1
Y Coordinate (State Plane) 40
Park Borough 1
Latitude 40
Longitude 40
Location 40
dtype: int64
In [16]:
dataset['Agency'].value_counts()
dataset['Agency Name'].value_counts()
sns.countplot(dataset['Agency Name'])
/usr/local/lib/python3.7/site-packages/seaborn/_decorators.py:43: FutureWa
rning: Pass the following variable as a keyword arg: x. From version 0.12,
the only valid positional argument will be `data`, and passing other argum
ents without an explicit keyword will result in an error or misinterpretat
ion.
FutureWarning
Out[16]:
<AxesSubplot:xlabel='Agency Name', ylabel='count'>
In [17]:
dataset['Complaint Type'].value_counts().head()
plot=sns.countplot(dataset['Complaint Type'])
plot.set_xticklabels(plot.get_xticklabels(),rotation=90)
ion.
FutureWarning
Out[17]:
[Text(0, 0, 'Noise - Street/Sidewalk'),
Text(1, 0, 'Blocked Driveway'),
Text(2, 0, 'Illegal Parking'),
Text(3, 0, 'Derelict Vehicle'),
Text(4, 0, 'Noise - Commercial'),
Text(5, 0, 'Noise - House of Worship'),
Text(6, 0, 'Posting Advertisement'),
Text(7, 0, 'Noise - Vehicle'),
Text(8, 0, 'Animal Abuse'),
Text(9, 0, 'Vending'),
Text(10, 0, 'Traffic'),
Text(11, 0, 'Drinking'),
Text(12, 0, 'Bike/Roller/Skate Chronic'),
Text(13, 0, 'Panhandling'),
Text(14, 0, 'Noise - Park'),
Text(15, 0, 'Homeless Encampment'),
Text(16, 0, 'Urinating in Public'),
Text(17, 0, 'Graffiti'),
Text(18, 0, 'Disorderly Youth')]
In [18]:
dataset['Descriptor'].isna().sum()
Out[18]:
88
In [19]:
dataset['Descriptor'].describe()
Out[19]:
count 4887
unique 38
top No Access
freq 1268
Name: Descriptor, dtype: object
In [20]:
dataset['Descriptor'].value_counts().head(5)
Out[20]:
No Access 1268
Loud Music/Party 661
Posted Parking Sign Violation 413
Partial Access 412
Blocked Hydrant 345
Name: Descriptor, dtype: int64
In [21]:
plot2=sns.countplot(dataset['Descriptor'])
plot2.set_xticklabels(plot2.get_xticklabels(),rotation=90)
ion.
FutureWarning
Out[21]:
[Text(0, 0, 'Loud Music/Party'),
Text(1, 0, 'No Access'),
Text(2, 0, 'Commercial Overnight Parking'),
Text(3, 0, 'Blocked Sidewalk'),
Text(4, 0, 'Posted Parking Sign Violation'),
Text(5, 0, 'Blocked Hydrant'),
Text(6, 0, 'With License Plate'),
Text(7, 0, 'Partial Access'),
Text(8, 0, 'Unauthorized Bus Layover'),
Text(9, 0, 'Double Parked Blocking Vehicle'),
Text(10, 0, 'Double Parked Blocking Traffic'),
Text(11, 0, 'Vehicle'),
Text(12, 0, 'Loud Talking'),
Text(13, 0, 'Banging/Pounding'),
Text(14, 0, 'Car/Truck Music'),
Text(15, 0, 'Tortured'),
Text(16, 0, 'In Prohibited Area'),
Text(17, 0, 'Congestion/Gridlock'),
Text(18, 0, 'Neglected'),
Text(19, 0, 'Car/Truck Horn'),
Text(20, 0, 'In Public'),
Text(21, 0, 'Other (complaint details)'),
Text(22, 0, 'No Shelter'),
Text(23, 0, 'Truck Route Violation'),
Text(24, 0, 'Unlicensed'),
Text(25, 0, 'Overnight Commercial Storage'),
Text(26, 0, 'Engine Idling'),
Text(27, 0, 'After Hours - Licensed Est'),
Text(28, 0, 'Detached Trailer'),
Text(29, 0, 'Underage - Licensed Est'),
Text(30, 0, 'Chronic Stoplight Violation'),
Text(31, 0, 'Loud Television'),
Text(32, 0, 'Chained'),
Text(33, 0, 'Building'),
Text(34, 0, 'In Car'),
Text(35, 0, 'Police Report Requested'),
Text(36, 0, 'Chronic Speeding'),
Text(37, 0, 'Playing in Unsuitable Place')]
In [22]:
dataset['Location Type'].isna().sum()
Out[22]:
In [23]:
dataset['Location Type'].value_counts().head()
Out[23]:
Street/Sidewalk 4173
Store/Commercial 380
Club/Bar/Restaurant 270
Residential Building/House 115
Park/Playground 14
Name: Location Type, dtype: int64
In [24]:
dataset['Location Type'].fillna(value='Street/Sidewalk',inplace =True)
plot3=sns.countplot(dataset['Location Type'])
ion.
FutureWarning
Out[24]:
[Text(0, 0, 'Street/Sidewalk'),
Text(1, 0, 'Club/Bar/Restaurant'),
Text(2, 0, 'Store/Commercial'),
Text(3, 0, 'House of Worship'),
Text(4, 0, 'Residential Building/House'),
Text(5, 0, 'Residential Building'),
Text(6, 0, 'Park/Playground'),
Text(7, 0, 'Vacant Lot'),
Text(8, 0, 'House and Store'),
Text(9, 0, 'Highway'),
Text(10, 0, 'Commercial')]
In [25]:
dataset['Incident Zip'].value_counts().head()
dataset['Incident Zip'].isna().sum()
dataset['Incident Zip'].fillna(value=11385,inplace=True)
In [26]:
dataset['Address Type'].value_counts()
dataset['Address Type'].fillna(value='Address',inplace=True)
sns.countplot(dataset['Address Type'])
ion.
FutureWarning
Out[26]:
<AxesSubplot:xlabel='Address Type', ylabel='count'>
In [27]:
dataset.drop(['Latitude', 'Longitude','Location','Y Coordinate (State Plane)','Landmar

k'],axis=1,inplace=True)
In [37]:
Out[37]:
Agency 1
Agency Name 1
Complaint Type 1
Descriptor 88
Location Type 0
Incident Zip 0
Address Type 0
City 0
Facility Type 21
Status 1
Due Date 1
Borough 1
Park Borough 1
dtype: int64
In [39]:
dataset['City'].value_counts().head()
dataset['Facility Type'].value_counts().head()
Out[39]:
Precinct 4954
Name: Facility Type, dtype: int64
In [40]:
dataset['City'].fillna(value='BROOKLYN',inplace=True)
dataset['City'].value_counts().head()
plot4=sns.countplot(x=dataset['City'])
Out[40]:
[Text(0, 0, 'NEW YORK'),
Text(1, 0, 'ASTORIA'),
Text(2, 0, 'BRONX'),
Text(3, 0, 'ELMHURST'),
Text(4, 0, 'BROOKLYN'),
Text(5, 0, 'KEW GARDENS'),
Text(6, 0, 'JACKSON HEIGHTS'),
Text(7, 0, 'MIDDLE VILLAGE'),
Text(8, 0, 'REGO PARK'),
Text(9, 0, 'SAINT ALBANS'),
Text(10, 0, 'JAMAICA'),
Text(11, 0, 'SOUTH RICHMOND HILL'),
Text(12, 0, 'RIDGEWOOD'),
Text(13, 0, 'HOWARD BEACH'),
Text(14, 0, 'FOREST HILLS'),
Text(15, 0, 'STATEN ISLAND'),
Text(16, 0, 'OZONE PARK'),
Text(17, 0, 'RICHMOND HILL'),
Text(18, 0, 'WOODHAVEN'),
Text(19, 0, 'FLUSHING'),
Text(20, 0, 'CORONA'),
Text(21, 0, 'QUEENS VILLAGE'),
Text(22, 0, 'OAKLAND GARDENS'),
Text(23, 0, 'HOLLIS'),
Text(24, 0, 'MASPETH'),
Text(25, 0, 'EAST ELMHURST'),
Text(26, 0, 'SOUTH OZONE PARK'),
Text(27, 0, 'WOODSIDE'),
Text(28, 0, 'FRESH MEADOWS'),
Text(29, 0, 'LONG ISLAND CITY'),
Text(30, 0, 'ROCKAWAY PARK'),
Text(31, 0, 'SPRINGFIELD GARDENS'),
Text(32, 0, 'COLLEGE POINT'),
Text(33, 0, 'BAYSIDE'),
Text(34, 0, 'GLEN OAKS'),
Text(35, 0, 'FAR ROCKAWAY'),
Text(36, 0, 'BELLEROSE'),
Text(37, 0, 'LITTLE NECK'),
Text(38, 0, 'CAMBRIA HEIGHTS'),
Text(39, 0, 'ROSEDALE'),
Text(40, 0, 'SUNNYSIDE'),
Text(41, 0, 'WHITESTONE'),
Text(42, 0, 'ARVERNE')]
In [41]:
Out[41]:
Agency 1
Agency Name 1
Complaint Type 1
Descriptor 88
Location Type 0
Incident Zip 0
Address Type 0
City 0
Facility Type 21
Status 1
Due Date 1
Borough 1
Park Borough 1
dtype: int64
4: Order the complaint types based on the average ‘Request_Closing_Time’,

grouping them for different locations.
In [42]:
dataset['Request_Closing_Time'].head()
Out[42]:
0 0 days 00:55:15
1 0 days 01:26:16
2 0 days 04:51:31
3 0 days 07:45:14
4 0 days 03:27:02
Name: Request_Closing_Time, dtype: timedelta64[ns]
In [43]:
dataset['Request_Closing_Time'].fillna(value=dataset['Request_Closing_Time'].mean(),inp
lace=True)
In [44]:
dataset['Request_Closing_Time'].isna().sum()
Out[44]:
In [48]:
dataset['Request_Closing_Time'].dtypes
Out[48]:
dtype('<m8[ns]')
In [49]:
dataset.head(10)
Out[49]:

Name Type Zip Type
New York
Noise - Loud
Department
New York
Blocked
Driveway
Department
New York
Blocked
Driveway
Department
New York Commercial

Department Parking
New York
Blocked
Sidewalk
Department
Posted
New York
Parking
5 NYPD City Police Illegal Parking Street/Sidewalk 11215.0 ADDRESS BRO
Sign
Department
Violation
New York
Blocked
6 NYPD City Police Illegal Parking Street/Sidewalk 10032.0 ADDRESS NEW
Hydrant
Department
New York
Blocked
Driveway
Department
Posted
New York
Parking
8 NYPD City Police Illegal Parking Street/Sidewalk 11415.0 ADDRESS
Sign GAR
Department
Violation
New York
Blocked
9 NYPD City Police No Access Street/Sidewalk 11219.0 ADDRESS BRO
Driveway
Department
In [50]:
dataset['Status'].value_counts()
Out[50]:
Closed 4953
Open 16
Assigned 5
Name: Status, dtype: int64
In [51]:
sns.countplot(dataset['Status'])
ion.
FutureWarning
Out[51]:
<AxesSubplot:xlabel='Status', ylabel='count'>
In [52]:
#bivariate analysis
#the most common complaint
dataset['Complaint Type'].value_counts().head(6)
Out[52]:
Blocked Driveway 1680
Illegal Parking 1415
Noise - Commercial 611
Noise - Street/Sidewalk 346
Derelict Vehicle 340
Noise - Vehicle 158
Name: Complaint Type, dtype: int64
In [53]:
dataset.head(3)
Out[53]:

Name Type Zip Type
New York
Noise - Loud N
0 NYPD City Police Street/Sidewalk 10034.0 ADDRESS
Street/Sidewalk Music/Party YO
Department
New York
Blocked
1 NYPD City Police No Access Street/Sidewalk 11105.0 ADDRESS ASTO
Driveway
Department
New York
Blocked
2 NYPD City Police No Access Street/Sidewalk 10458.0 ADDRESS BRO
Driveway
Department
In [54]:
desc=dataset.groupby(by='Complaint Type')['Descriptor'].agg('count')
desc
Out[54]:
Complaint Type
Animal Abuse 132
Bike/Roller/Skate Chronic 0
Disorderly Youth 1
Drinking 18
Graffiti 1
Homeless Encampment 0
Noise - House of Worship 7
Noise - Park 9
Noise - Vehicle 158
Panhandling 0
Posting Advertisement 31
Traffic 42
Urinating in Public 0
Vending 96
Name: Descriptor, dtype: int64
In [55]:
#City with their status
dataset.loc[dataset['City']=='NEW YORK',]['Borough'].value_counts()
Out[55]:
MANHATTAN 885
Name: Borough, dtype: int64
In [56]:
#Newyork city has how many boroughs and whats their status
sns.countplot(x=dataset.loc[dataset['City']=='NEW YORK',]['Borough'],hue='Status',data=
dataset)
Out[56]:
<AxesSubplot:xlabel='Borough', ylabel='count'>
In [57]:
#Newyork city has max complaints of which complaint type?
dataset.loc[dataset['City']=='NEW YORK',:]['Complaint Type'].value_counts()
Out[57]:
Illegal Parking 208
Vending 74
Noise - Vehicle 58
Blocked Driveway 28
Animal Abuse 25
Derelict Vehicle 11
Traffic 11
Noise - Park 4
Panhandling 3
Drinking 2
Urinating in Public 2
Noise - House of Worship 2
Bike/Roller/Skate Chronic 1
In [58]:
#Countplot to show Newyork city has max complaints of which complaint type?
plot=sns.countplot(x=dataset.loc[dataset['City']=='NEW YORK',:]['Complaint Type'])
plot.set_xticklabels(plot.get_xticklabels(),rotation = 90)
Out[58]:
Text(15, 0, 'Bike/Roller/Skate Chronic')]
In [59]:
#Avg time taken to solve a case in Newyork city
dataset.loc[(dataset['City']=='NEW YORK')&(dataset['Status']=='Closed'),:]['Request_Clo
sing_Time'].mean()
Out[59]:
Timedelta('0 days 02:54:44.818799546')
In [60]:
dataset.loc[(dataset['City']=='NEW YORK')&(dataset['Status']=='Closed'),:]['Request_Clo
sing_Time'].std()
Out[60]:
Timedelta('0 days 03:43:53.801186422')
In [61]:
dataset['Borough'].value_counts()
Out[61]:
BROOKLYN 1641
QUEENS 1495
MANHATTAN 885
BRONX 684
STATEN ISLAND 240
Unspecified 29
Name: Borough, dtype: int64
In [62]:
dataset['Location Type'].value_counts()
Out[62]:
Park/Playground 14
Residential Building 8
House of Worship 7
House and Store 3
Vacant Lot 2
Highway 1
Commercial 1
In [63]:
#Top Location type and their countplot with hues='Borough'
sns.countplot(dataset.loc[dataset['Location Type'].isin(['Street/Sidewalk','Store/Comme
rcial','Club/Bar/Restaurant'])]
['Location Type'],data=dataset,hue='Borough')
ion.
FutureWarning
Out[63]:
<AxesSubplot:xlabel='Location Type', ylabel='count'>
In [64]:
import datetime
dataset['year'] = pd.DatetimeIndex(dataset['Due Date']).year
dataset.head()
Out[64]:

Name Type Zip Type
New York
Noise - Loud
Department
New York
Blocked
Driveway
Department
New York
Blocked
Driveway
Department
New York Commercial

Department Parking
New York
Blocked
Sidewalk
Department
In [65]:
sns.countplot(dataset['year'],hue='Borough',data=dataset)
ion.
FutureWarning
Out[65]:
<AxesSubplot:xlabel='year', ylabel='count'>
In [66]:
dataset['Location Type'].value_counts()
Out[66]:
Park/Playground 14
Residential Building 8
House of Worship 7
House and Store 3
Vacant Lot 2
Highway 1
Commercial 1
In [67]:
#Display the complaint type and city together
dataset[['Complaint Type','City']].head()
Out[67]:
Complaint Type City
0 Noise - Street/Sidewalk NEW YORK
1 Blocked Driveway ASTORIA
2 Blocked Driveway BRONX
3 Illegal Parking BRONX
4 Illegal Parking ELMHURST
In [68]:
#Find the top 10 complaint types
dataset['Complaint Type'].value_counts()[0:10,]
Out[68]:
Noise - Vehicle 158
Animal Abuse 132
Vending 96
Traffic 42
In [69]:
#Plot a bar graph of count vs. complaint types
plot3=sns.countplot(dataset['Complaint Type'])
plot3.set_xticklabels(plot3.get_xticklabels(),rotation =90)
ion.
FutureWarning
Out[69]:
Text(6, 0, 'Posting Advertisement'),
Text(12, 0, 'Bike/Roller/Skate Chronic'),
Text(17, 0, 'Graffiti'),
Text(18, 0, 'Disorderly Youth')]
In [70]:
#Display the major complaint types and their count
#top 5 complaint types
series=dataset['Complaint Type'].value_counts()[0:5,]
series.nlargest().index
Out[70]:
Index(['Blocked Driveway', 'Illegal Parking', 'Noise - Commercial',
'Noise - Street/Sidewalk', 'Derelict Vehicle'],
dtype='object')
In [71]:
#graph
plot4=sns.barplot(x=series.nlargest().index,y=series.nlargest().values)
plot4.set_xticklabels(plot4.get_xticklabels(),rotation =90)
Out[71]:
[Text(0, 0, 'Blocked Driveway'),
Text(3, 0, 'Noise - Street/Sidewalk'),
Text(4, 0, 'Derelict Vehicle')]

Code - Customer Service Requests Analysis

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Code - Customer Service Requests Analysis

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7/30/22, 10:51 PM Assignment 1_NYC 311 service request

import matplotlib.pyplot as plt

import seaborn as sns

Matplotlib is building the font cache; this may take a moment.

1:importing the dataset(311 NYC service request)

Unique Created Closed Agency Complaint

12/31/2015 New York

12/31/2015 New York

12/31/2015 New York

12/31/2015 New York Commercial

12/31/2015 New York

RangeIndex: 4975 entries, 0 to 4974

Data columns (total 53 columns):

# Column Non-Null Count Dtype

--- ------ -------------- -----

0 Unique Key 4975 non-null int64

1 Created Date 4975 non-null object

2 Closed Date 4953 non-null object

3 Agency 4974 non-null object

4 Agency Name 4974 non-null object

5 Complaint Type 4974 non-null object

6 Descriptor 4887 non-null object

7 Location Type 4974 non-null object

8 Incident Zip 4945 non-null float64

9 Incident Address 4440 non-null object

10 Street Name 4440 non-null object

11 Cross Street 1 4383 non-null object

12 Cross Street 2 4374 non-null object

13 Intersection Street 1 532 non-null object

14 Intersection Street 2 526 non-null object

15 Address Type 4944 non-null object

16 City 4945 non-null object

17 Landmark 3 non-null object

18 Facility Type 4954 non-null object

19 Status 4974 non-null object

20 Due Date 4974 non-null object

21 Resolution Description 4974 non-null object

22 Resolution Action Updated Date 4954 non-null object

23 Community Board 4974 non-null object

24 Borough 4974 non-null object

25 X Coordinate (State Plane) 4935 non-null float64

26 Y Coordinate (State Plane) 4935 non-null float64

27 Park Facility Name 4974 non-null object

28 Park Borough 4974 non-null object

29 School Name 4974 non-null object

30 School Number 4974 non-null object

31 School Region 4974 non-null object

32 School Code 4974 non-null object

33 School Phone Number 4974 non-null object

34 School Address 4974 non-null object

35 School City 4974 non-null object

36 School State 4974 non-null object

37 School Zip 4974 non-null object

38 School Not Found 4974 non-null object

39 School or Citywide Complaint 0 non-null float64

40 Vehicle Type 0 non-null float64

41 Taxi Company Borough 0 non-null float64

42 Taxi Pick Up Location 0 non-null float64

43 Bridge Highway Name 1 non-null object

44 Bridge Highway Direction 1 non-null object

45 Road Ramp 1 non-null object

46 Bridge Highway Segment 1 non-null object