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IBKR provides 24-hour customer service each business day via regional Client Services Centers located through-out America, Europe and Asia. While there's an agent always available
to assist with your inquiries, answers can oftentimes be found quickest and without a phone call directly from IBKR's website and Knowledge Base. The list of Quick Tips below contains
responses to the most common questions and answers to others can be found by entering keywords associated with your inquiry into the search engine above.

Quick Tips
How to Deposit Funds Via a Wire Transfer 

How to check the status of funding transactions 

How to Submit a General Inquiry Web Ticket 


How to Deposit Funds Via an ACH Initiated by Interactive Brokers

Introduction to the Trader Workstation 

IBKR Market Data Assistant 

How to Deposit Funds Via a Check 

WebTrader: Introduction 


An Introduction to Forex (FX)

How to Transfer U.S. & Canadian Securities Positions 

S L h IBKR M b l 
Secure Login with IBKR Mobile 


Setting Communication Preferences

Select your local time zone from the drop-down list below to determine which Client Services Center is currently available to take your call. Calls received by a given Service Center
outside local operating hours will be automatically routed to an available agent at another Service Center. 1

Calls to Interactive Brokers' Service Desks may be recorded for quality control purposes. Enter the numeric portion of your Account Number followed by # OR press # if you do not
know your Account Number. Use the Menu Options in the table below to help navigate to the topic you are interested in.

LOCATION NUMBER HOURS OF OPERATION 2 MENU OPTIONS

Australia +61 (2) 8093 7300 Direct dial 13:30 (Sun - Thu) - 23:00 (Sun - Thu) 1 Trade Related Issues

(Pacific/Honolulu)
1/1 How to use TWS

1/2 Trade Issues

Canada 1 (877) 745-4222 Toll-Free 5

02:00 - 11:30 (Mon - Fri) (Pacific/Honolulu)
1/3 Margin Issues

1 (514) 847-3499 Direct dial 1/4 Closing Order Desk

Canada 1 (877) 745-4222 Toll-Free 5

05:00 - 14:30 (Mon - Fri) (Pacific/Honolulu)
2 Cash or Position Transfers

(Vancouver) 1 (604) 661-4300 Direct dial 2/1 Cash Deposits, Withdrawals

2/2 US & Canadian Position Transfers

China +86 (21) 6086 8586 Direct dial 15:00 (Sun - Thu) - 00:00 (Mon - Fri) 2/3 Other Position Transfers

(Pacific/Honolulu)

3 Log in Assistance

Europe 00800-42-276537 Toll-Free 3,5

21:00 (Sun - Thu) - 06:00 (Mon - Fri)
3/1 Password Assistance

+41-41-726-9500 Direct dial

(Pacific/Honolulu)

3/2 Security Devices

+44 207-710-5695 Direct dial United

4 Account Configuration, Statements,

Kingdom
Fees, Corporate Actions & General Assistance

4/1 Account Configuration

Hong Kong +852-2156-7907 Direct dial 14:00 (Sun - Thu) - 23:00 (Sun - Thu)
4/2 Statements, Fees

(Pacific/Honolulu)

4/3 Tax Issues

4/4 Corporate Actions, Dividends

Hungary +36 80 088 400 Toll-Free 5

21:00 (Sun - Thu) - 06:00 (Mon - Fri)
+36 1 701 0350 Direct Dial (Pacific/Honolulu)
4/5 General Assistance

India +91 22 61289888 Direct dial

14:30 (Sun - Thu) - 02:00 (Mon - Fri) 5 Technical Assistance

+91 22 39696188 Direct dial (Pacific/Honolulu)

5/1 Software Installation & Connectivity

5/2 Software Operation

Japan +81 (3) 4588 9700 Direct dial

13:30 (Sun - Thu) - 22:30 (Sun - Thu) 5/3 Software Functionality

+81 (3) 4588 9710 Direct dial (English) (Pacific/Honolulu)

5/4 API Support

Russia 8-800-100-8556 Toll-Free 4,5

20:00 (Sun - Thu) - 05:00 (Mon - Fri) 6 Market Data, IBIS

+41-41-726-9506 Pyсский (Pacific/Honolulu)

6/1 Market Data

6/2 IBIS

Singapore +65 6923 5600 General 14:00 (Sun - Thu) - 23:00 (Sun - Thu)
(Pacific/Honolulu)

United States 1 (877) 442-2757 Toll-Free 5

02:00 - 14:00 (Mon - Fri) (Pacific/Honolulu)

1 (312) 542-6901 Direct dial 07:00 - 13:00 (Sun) (Pacific/Honolulu)

Notes:

1. IBKR operates a Global Client Services desk. When contacting client services, the representative assisting may be an employee of IBKR affiliate acting on behalf of the
entity in which you hold your account. (For example, an IBLLC client may call the US service desk and be assisted by a representative of IBHK providing service on
behalf of IBLLC).

2. Customer support is not available on Saturday and Sunday.

3. Please note that the toll-free number may not be available in all locations. In the event you are unable to reach IBKR using the toll-free number listed above, please
utilize the direct dial number.

4. The toll-free number is only accessible from Russia.

5. Calls originating outside of a toll-free number's region will incur international charges.
FINRA BrokerCheck reports for Interactive Brokers and its investment professionals are available at www.finra.org/brokercheck 