DEPARTMENT OF POSTS, INDIA OFFICE OF THE SUPERINTENDENT; RMS'S@' DIVISION SILIGURI -734001 Notice Inviting Appli Jalk-in Interview for Eng 2 : eu Malda RMS , Mak Application is invited from willing and eligible candidates/ Proprietor/ Partnership firm or a company for engagement of " AGENTS " through "WALK-IN-INTERVIEW" for OPAs (Outsourced Postal Agent) on ‘commission basis as per rate fixed by the Department time to time only for pick up purpose . Individuals as ‘well as Firms/Proprietor agencies can be engaged to act as OPA in the Department. Gist of the engagement process, eligibility etc. are given below: ‘A.wialk-in interview will be started from 10.00 hrs on 29.07-2022 and onwards inthe office of the Sub Record Officer, Malda , P.O. shalJhalia situated in Malda Town Railway Station, Malda -732102 for engagement of OPAS (Qutsourced Postal Agent) only for pick up service. No further interview letter will Be {issued and the candidates who submitted application within the stipulated date only willbe allowed .No new application to be entertained after the stipulated date or the date of interview. Eligibility criterion for an individual to function as an OPA will be as follows: 1. Age limit: Min 18 years. 2. Educational Qualification: The applicant must have passed 12" standard or equivalent examination ‘conducted by a Board recognized by Central/State Government and must be computer literate. 43, The applicant must be having a valid driving licenc2 for two-wheelers. Owning or having access to moped, scooter bike,car or van will be an additional qualification. 4. The applicant must furnish a performance security of Rs.20,000/- per location, in the form prescribed by Department .f he is authorized for Piek Up, Booking and delivery . In case OPA Is not authorized to undertake delivery work, he may furnish a Performance security of Rs 10,000 /- only per location. 5, Outsourced Postal Agents should preferably have Smart Phone and Laptop/Computer with internet connection for data exchange with the Department where required. Eligibility criterion for a Firm to function as an OPA will be as follows: 1. Any Sole Proprietor/ Partnership firm or a company having a legal entity in india and registered under an {Act of the Government can be engaged as OPA. 2. Firm interested to work as OPA in the Department should have an establishment or registered in the jurisdiction where he is applying to act as OPA, 43. Firm must furnish a security deposit ~cum- performance security of Rs. 20,000/- per location , In the form prescribed by the Department, if Firm is authorized for Pick-up, Booking and Delivery. In case OPA is not authorized to undertake delivery work, he may furnish a Performance Security of Rs.10,000/- only per location. 4.Firm must have facility to contact customers over phone and computer, Internet etc to make data ‘exchanges with the Departmentf Criterias: 1 Selection Criteria: Screening of Applicants for suitability for the agents by Divisional Heads/Sub- Divisional Heads/Postmasters as the case maybe. The Applicant needs to apply n a prescribed proforma (Annexure A for individuals & Annexure 18 for Firms) with two references from persons known to Post Office of from two postal employees. The selection by the committee is final After selection of the Agents, competent authority will Issue license in a prescribed proforma (Annexure-Ii). Maximum 05 (Five) candidates will be engaged in order to ensure proper and smooth operations through this system. In case of engagement of the Firms, such 2 license will be issued to the Firm which in turn can authorize "is representative to undertake the activities 2. Premises: Proper appropriately located and accessible premises/office , properly maintained with suitable display of signages (same pattern of signages are approved under Franchise Scheme). '3.0PA shall be responsible for safety and security of the article and its contents during his custody. 4 Training : Introduction to the objectives and basic procedures would be part of two days training which will Include briefing on the work profile by Sub-Divisional Heads concerned on the first day. On the second day , training on other business perspective and technological input at WCTC may be imparted to the individuals, In case of Firms , authorized representatives will have to attend 5. Premises: 1OPAs will collect the articles from both retall and identified bulk customers from their respective premises and provide a preliminary receipt with barcode provided by the Department. They will collect correct postage from the customers , and deposit the same with the Malda Business Office, Malda RMS. on the same day for the collections made before cut off time. Ii\aftor Handing over the consignments to the Booking Office, zcllection agent will collect receipt from the Booking Oifice in lieu of the consignments and amount given by him. 1 OPA shall be responsible for safety and security ofthe article and its contents during his custody. 6. OPAs will provide servies within the jurisdiction of Business Office of Malda Le. upto 25 Kms from the Business Office of Malda RMS, 7. Commission: The following commission will be pald to the PAs for only Pick-up Service: Pick up Charges in Rs. [weight ofthe arcle Se eters Bulk Gustornertman 10 articles) Tor | a everyi0 articiesor part thereof Upio 5006m 12a the Postage, mavimum | 12% ofthe Postage, maximum Re 30/- Rs.05/-per article. For every additional 500gm | Rs.02/- subject to maximum Rs.60/- RS.10/- subject to maximum 500 per or part thereof upto 35 kg customer per day 8. OPA can be pald his commission on daily basis. OPA shall accept the complaints also. In case itis found that there has been service fevel fallure at the part of OPA for which complaint has been made, compensation payable by the Department shall be recovered from the OPA. 9. No TA/DA or accommodation etc. willbe provided for attending the Walk10.For details plea details please go through the Dept. Of Posts Govt of india letter No, 10-18/2013-80 & MD dated 05- 02-2028 in website. 11. The copy of Application form is enclosed herewith which to be submitted by 12-08-2022 through Regd/Speed Post to the IPO'SG' 1" Sub-Divsion O/o The SRM RMS SG’ Division Sliguri, Bhawani Bhawan, .0. Sevoke Road,siligur, Pin code-734001. No application booked after 12-08-2022 will be entertained. 12.The OAs willbe normally engaged for a period of three years which can be further extended for two more ‘years on annul basis. After expity of engagement period, ‘vesh engagement of OPAs has to be done However, Department has right to terminate the engagement on an earier occasion without signing 20¥ reason ete. performance of OPAs are not found satisfactory. Maximum o5{fve ] CPAs will ke considered and selected. 13.The list of selected cansidates will be displayed in Notice Board of Business Office, Malda RMS followed BY Provisional Selection / training order etc. 14,At the time of Walk in ~interview original te onials as attached with the application to be produced along with any Photo identity Cad isued by the Gov. Department and the Regd /Speed Post recelpt provided by the Post Office at the time of Booking of Application Form. 415, The undersign has reserve the ight to cancel/modity etc, of the notice at any stage , any time without assigning any reason and no refund of Postage ete. will be entertained in case of cancellation. Enclosed: Application Form (Annexure-| A & 18) \ ge Supe foKdent RMS ‘SG’ Division Siliguri ~ 734001ANNEXURE: 14 GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS Application No. Application form for Outsourced Postal Agent (Individual) (To be filled by the applicant) Name of Applicant (in block letters): ‘Age (only for individual) : (18 years on the date of application): Aadhar No,/ Voter ID No/ any other ID proof: Income Tex PAN (if available): Present Address (with Telephone Number: Landline & Mobile/e-mall): Permanent Address: Please indicate previous experlence, if any, ‘Computer knowledge: Uterate/ Certificate lf any Please indicate the Jurisdiction/ area In which the Individual wants to act as OPA: \ 2 Page 11 of 159 Activities for which OPA engagement is proposed: Pickup/ Booking/ Delivery (Please tick on one or multiple activities) 10. Two references: (i) (from people of the locality known to the Post office or in the form of Postal employees with complete addresses. contact details and e-mail) (ii) Declaration: ie S/ol D/o a declare and undertake that the above information is wholly true. | have read and understood the terms and conditions under the ‘Outsourced Postal Agent Scheme’ and Instant rules of the Department dealing with Pick-up. booking and Delivery of accountable postal articles. | hereby agree to abide by them. | also agree to abide by any changes in them from time to time. Dated: Signature of the Applicant ca2) 3 ANNEXURE- LB GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS Application No. Application form for Outsourced Postal Agent (Firms) (To be filled by the applicant) Name of Firm (in block letters): Registered Office: Local address of the office (with Telephone Number- Landline & Mobile/e- mail):: Registrations Certificate/ Incorporation Certificate: (Notary certificate is required in case of Sole Proprietor) 5. 6. PAN: GSTN (if available); Total strength of the fleet & employees: Please indicate the jurisdiction/ area in which firm want to act as OPA: Page 13 of 15Activities for which OPA engagement is proposed: Pickup/ Booking/ Delivery (Please tick on one or multiple activities) Declaration: (authorized signatory of the firm) S/o/ D/o declare and undertake that the above information is wholly true. | have read and understood the terms and conditions under the ‘Outsourced Postal Agent Scheme’ and instant rules of the Department dealing with Pick-up, booking and Delivery of postal articles. | hereby agree to ablde by them. | also agree to abide by any changes in them from time to time. Dated: Signature of the Authorised SignatoryNo. 10-18/2013-BD & MD Government of India Ministry of Communications Department of Posts BD & Marketing Directorate New Delhi - 110 001 Dated: 05.02.2018 To All Heads of Circles/ Addl. DG, APS Sub: SOP for Outsourced Postal Agents This is in continuation to Planning Division OM no. 40-4/2016-Plg. Dated 11.07.2016 vide which instructions were issued for outsourcing of pick-up, booking and delivery of Speed Post, Registered Post (including Parcel) and Business & Express Parcel and this office OM of even number dated 08..08.2016 vide which detailed SOP for the scheme was circulated. ‘The scheme of Outsourced Postal Scheme was reviewed in the light of the references received from various stakeholders including Circle. Accordingly modified SOP and detailed guidelines for revised OPA scheme is attached for information and further necessary action. . The revised scheme shall come into effect from 01.04.2018 and shall be valid for a period of 6 months. Further extension of the scheme and its continuity will be subject to review outcome of the scheme. Circles will take necessary action to regularize the existing OPAs in the light of revised instructions by obtaining necessary performance security/ security depo: etc, With the implementation of this OPA scheme, scheme of OSA, introduced vide No. 2/17/96/8D dated 23.11.1998, will be merged Into OPA scheme and shall operate on terms and conditions of OPA scheme only. te be (Anil Kumar) General Manager (P & L) Copy to: 1, General Manager CEPT, Mysore - For information and necessary action to develop'a module for OPAs and make necessary modifications in existing POS for Monitoring and Accounting within a fortnight on priority. Page 1 of 152. Sr. DDG (PAF) - With request to consider the revision in Head of Acco. Payment from 3201.02.101.09.01.02 (wages) to 3201-101-4(6). PPSS as OSA scheme . CGM, PLI Directorates Director RAKNPA/ IS & FAY 3 4, 5. General Manager (F)/ General Manager (BD), BD &M Directorate 6. All DDsG, in Postal Directorate 7. DDG (RB) 8. Directors in All PTC's 9. PPS to Secretary (Posts)/ PPS to DG (Posts) 10. PPS to Members of Postal Services Board Page 2 of 15iE ‘Outsourced Postal Agents (OPAs) scheme Introduction Department of Posts has been involved in delivery of various kinds of mail articles like letters, parcels etc, However, the existing delivery network of the Department is not sulted and capable of meeting the requirement of growing eCommerce market and with the increasing penetration of e-commerce based shopping concept in India, there has been huge flow of parcels of varying sizes in the Departments network, In order to greb the business opportunities arising out of e-commerce penetration and considering the competition in the market due to rise of various delivery players, there is a need felt in the Department to design a suitable pickup and delivery system to effectively deliver the parcels of various sizes at door step and also extend pickup to Retail customers and vendors operating in Market Place of etail business. Further with the changing lifestyles in the country, there is a need for offering flexible delivery options to the customers. Background: a. Department's delivery network is mainly designed to deliver the letters and documents and it becomes very difficult for the present delivery staff to make door delivery of the parcels which are of varying sizes considering the fact that most of the delivery beats are cycle and foot beat and parcels require a larger space for carriage and special aid for handling. b. By improving the delivery percentage and making on time deliveries, Department of Posts can easily increase its business and at the same time control abstractions in the RTS articles and compensation relating to it: thus making @ huge saving. In order to improve the delivery performance and retain the business by increasing the customer satisfaction it is required to improve the delivery performance by exploring alternative means of delivery and. also extending free pick up to those customers who are not being served by the Department at present so as to increase the customer base and delight the customer with service offerings. ¢ In order to handle the increasing volume of the eCommerce. consignments, Department has started a ‘Nodal Delivery System’ and mechanizing the parcel delivery wherever feasible, However this system is again having some limitations including coverage area, financial viability of hiring the vehicles. erratic requirements, flexibility in delivery hours, handling of high weight consignments ete, Accordingly, there is a need to have a more flexible system of delivery, and the Department should have mixed delivery models, L- Page 3 of 1Sd. Free pick up being offered to eligible “Bulk customers’ also have limitation in terms of coverage areas. As new business areas are developing in the outskirts of the Cities where business units of the Department of Posts are not available, it becomes very difficult to serve these customers. By appointing OPAs in the: areas, Department can have a channel to serve these customers also which will have a positive impact on the business. Additionally it will make a path to the Department to enter into new business models. 3, Engagement of OPAs: Individuals as well as Firms/ Proprietor agencles can be engaged to act as OPA in the Department. Same OPA can be authorized to undertake all activities viz, Pick Up. Booking and Delivery as per the requirement, b. OPAs who are authorized only for Pick up and Booking. can be engaged either by Divisional Heads or in-charge of the Booking Office, in case Booking Office in- charge is a Gazetted Officer. © In case OPAs have to undertake delivery’ work also, in addition to Pick up and booking facility, same will be engaged by Head of a Postal division, d. In case an OPA. being a firm wants to function from multiple locations, same will be required to be approved by Regional or Circle Office as the case may be, if the serviceability areas are beyond the jurisdiction of Division or Region, as the case may be. Divisionat Head can authorize an OPA to operate in multiple areas in his jurisdiction considering the capability of the OPA. efOPAs will be normally engaged for a period of 3 years which can be further extended for 2 more years on annual basis. After expiry of engagement period fresh engagement of OPAs has to be done. However, Department has right to terminate the engagement on an earlier occasion if performance of OPAs are not; found satisfactory. f. Depending on the requirement for OPAs in a particular area Department may consider engagement of 2 or more, but limiting to maximum 5, OPAs in order to ensure proper and smooth operations through this system. in for an individual to function as an OPAs will be as follows: g Eligibility crit. 1. He must have passed the higher secondary school examination and must be a computer literate, li, He must be having 2 valid driving license for two- wheelers. Owning or having access to moped, scooter, bike, car or van will be an additional qualification Page 4 of 15i He must furnish a performance security of Rs. 20,000/ - per location, in the form prescribed by Department. if he is authorized for Pick up. Booking and Delivery. In case OPA Is not authorized to undertake delivery work, he may furnish a Performance Security of Rs. 10000/- only per location. OPA must have a Smart Phone/ Laptop/ Computer with Internet connection to make the data exchange with the Department. In case of OPA performing delivery, he should be able to deliver atleast 60 Parcels in a day or a minimum weight of 70 Kgs altogether Eligibility criterion for a firm to function as an OPAs will be as follows: Any Sole Proprietor/ Partnership firm or a company having a legal entity In India and registered under an Act of the Government of India can be engaged as OPA. Firm interested to work as OPA in the Department should have an establishment or registered in the jurisdiction where he is applying to. act as OPA Firm, authorized as OPA for delivery, should have capacity to deliver atleast 80 Parcels in a day or a minimum weight of 100 Kgs altogether at each tocation Firm must furnish a security deposit - cum - performance security of Rs. 20,000/ - per location. in the form prescribed by Department, if firm is authorized for Pick up, Booking and Delivery. In case OPA is not authorized to undertake delivery work, he may furnish a Performance Security of Rs. 10000/ - only per location. Firm must have facility to contact customers over phone before going for delivery and facility of computer, internet etc to make data exchanges with the Department. 4, Role and Responsibilities of the OPAs: 4. OPAs will be authorized to pick up and book the following category of the articles in their respective jurisdiction: A. Speed Post - Only Domestic B, Express Parcel . Business Parcel D. Registered Parcel - Domestic Only Page $ of 15 e ha4.2. OPAs will be authorized to undertake delivery of the following class of the articles: A. Speed Post articles weighing more than 500 grams: whether Domestic or International, CoD or Non - CoD, with or without customs duty. In case of CoD articles, CoD value of individual article should not be more than Rs, 10,000/-, 8. Express Parcels — Itrespective of weight, CoD and Non — CoD both, CoD value of individual article should not be more than Rs, 10,000/-.. Business Parcels ~ irrespective of weight; CoD and Non = CoD both, CoD value of individual article should not be more than Rs, 10,000/:. D. Articles meant for bulk delivery will not be given to OPAs. If 10 or more articles have to be delivered to same addressee on a Particular day. same will be treated as ‘Bulk delivery’, ERTS articles have to be delivered by Department only and wil not be given to. OPAs for delivery. AB. a. Pick up: OPAs authorized to provide Pick up facility only from the Retail and Bulk customers will collect the articles from their respective premises, Collection of the correct postage from the customers and depositing same with the concerned office on the same day, for the collections made before cut off time will be the responsibility of the Pickup Agent. < 2 After handing over the consignments to the booking office, collection agent will collect receipt from the Booking Office in lieu of the consignments and amount given by him. OPA shall be responsible for safety and security of the article and Its contents during his custody. b. Booking: 1. OPAs authorized to undertake booking shall provide a booking facility at the approved location. All the consignments collected by him or the received from the customers will be booked by him in the module provided by the Department. Correct realization of the postage as per service tariff and other parameters will be the responsibility of the OPA. li, Booked consignments alongwith postage realized for same shall be handed over by the OPA at the identified location on the same day before cut off time, Page 6 of 18OPA shall also arrange for data exchange with the central server of the Department and ensure that data is uploaded before consignments are handed over at the identified locations. OPA shall also generate and print the receipts in lieu of the articles booked by him and paste them on the article itself. v. OPA shall not avail any credit facility and the requisite postage shall be credited by the OPA while handing over the consignment on the day of recelpt itself vi. OPA can either book the articles against cash receipt or affixing the postage on them. Franked articles will not be accepted by the OPA, Further, OPA cannot have franking license to frank the articles, vil. OPA shall be responsible for safety and security of the article and its contents during his custody. «Delivery: i, OPAs authorized for delivery purpose, shall collect the articles for delivery from the identified office before the cut off time. ii, OPA shall make calls to the customers before. attempting for the delivery and will arrange delivery of the articles as per customer convenience. iii, OPA shall deliver all the articles on the day of handing over of the article only. Any consignment which could not be delivered for any reason will be delivered by OPA on next day. If article is undelivered for two days, same will be returned to concerned PO with proper legible remarks. Supervisor of the delivery branch will verify the genuineness of the remarks before taking any further action. 'v. OPA will upload the delivery data either through the mobile app or web as the case may be. v. OPA will also require remitting the CoD amount or any other fee to be collected from the addressee on the next day morning. vi. OPA shall be responsible for safety and security of the article and its contents during his custody 5. Commission to OPA: a. OPA shall be paid following commission: | Pick up charges in Rs ‘| i Bulk customers (min 10 arlides) | | Weight of Artic Retail customers for_every 10 articles or _part lb Page 7 of 1S‘thereof | — ~ 112% oF the postage, maximum Rs. 5/- per | 12% of the post i upto soogm |e Hy? Of the postage, maximum Re | For every additional =e 300 gm or part Rs. 2 subject to maximum | Rs. 10 i [imate cas st (2 um | Rs. 10 subject to maximum 500 | et customer per day | | Bulk customers (min 10 articles) for every 10} articles or part thereof jaximum | 7% ‘of the postage, | _| maximum Rs 25 lr ; Rs. 5 per article ‘or every additional 500 subject to maximum | §M or part thereof up to | | 500 per customer per 35 Kg LBs. | subject to maximum Rs. 40. | lay mum weight for delivery 10 kg) a Speed Post beyond 500 gram | livery commission ~ TI delivery jurisdiction is | | | beyond 10 Kms from | | | the point where article | | was handed over « j | lF delivery jurisdiction is within | maximum distance | | 10 Kins from the point where should not exceed 25 a 7 [article was handed over ___| kms Articles weighing Between” [Rs. 6 per Kg or part thereof for | | 500 grams to 2K, each article | |For every additional 500 —_ = | Rs. 1 per article per Km | | 8m or part thereof upto | Rs, 2 subject to maximum Rs. | subject to maximum of || 135 Ke _ 60 per article ___| RS. 200 per day | full commission is payable if article is delivered on day of handing over only and data for same has been updated on the same day In case article is delivered on next day, and data is uploaded by OPA, 80% amount of eligible charges only will be payable tn case of non-delivery of the article due to continuous absence of the acktressee, refusal Of the articles or redirection/ transfer of the article to any other PO, 75% charges will be paid (Supervisor has to verity the genuineness of the remarks) OPA has to deliver atleast 85% of the articles on the day when it was handed over to him, otherwise only 90% of the eligible charges will be paid, Attempted delivery will be considered as delivery In case delivery percentage Is less than 60% on any particular day, only 50% charges Page 8 of 18will be paid for the articles delivered on the particular day b. OPA can be paid his commission on daily basis. . OPA shall accept the complaints also, In case it is found that there has been service level failure at the part of OPA for which complaint has been made. compensation payable by the Department shall be recovered from the OPA. 6. Modalities for hiring Outsourced Postal Agents (OPAs): a. Notification of requirements: Advertisement in local daily and Departmental Circular to all Post Offices and if requirement newspaper advertisements may also be given yy b. Selection criteria: Screening of Applicants for suitability for the Agents by Divisional Heads/ Sub Divisional Heads/ Postmasters. The Applicant needs to apply in a prescribed Proforma (Annexure-!). After selection of the Agents, competent authority will issue licence in a prescribed proforma (Annexure-|I). In case of engagement of the firms, such a license will be issued to the firm which in tum can authorize his representative to undertake the activities. ako G Training: Introduction to the objectives and basic procedures would be part of * two day training which will include briefing on the work profile on the first day. On the second day, the training on other business perspective and technological input at WCTC may be imparted to the individuals, In case of Firms, authorized representatives will have to attend 7. Accounting and Payment to the Outsourced Postal Agents : a, Outsourced postal agents, will credit the amount collected, in the Link Post Office/Nodal Delivery centre. b. Payments to the OPAs may be made on daily basis to the individuals, however in case of firms, payments will be made on fortnightly basis by the Postmaster concerned, ¢. Payment to the outsourced postal agents will be met from the allotment in the Head of Account ~ 3201.02.101.09.01.02 (wages). 8. Local Policy Decisions and Monitoring: a. Under this scheme, the Circle/Regional Heads will be authorized to make finer details to operationalize as per local conditions and requirement. b. The monitoring of activities of the OPAs will be through the Business Development Vertical/structure working in the Circles, Regions and Postal/RMS Divisions which includes interalia reporting/monitoring of the OPAs to/by the haw Page 9 of 18ASPS/IPSYHSG-VHSG-II (BD)/LSG in the Divisional office. Every Division wilt identify one such supervising staff for the Purpose of monitoring and guiding the OPA. Similarly, every region will ‘dentify one APMG/AD along with IP/OA to "monitor/ialson with Circle office and Divistonal office, 9. Review of the Scheme: A review of the scheme will be undertaken after 6 months of its implementation, ee Mn Poge 10 of 18ANNEXURE- | A GOVERNMENT OF INDIA. MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS. Application No. Application form for Outsourced Postal Agent_ (Individual) (To be filled by the applicant) 1. Name of Applicant (in block letters): 2. Age (only for individual) : (18 years on the date of application): 3, Aadhar No./ Voter ID No/ any other ID proof: 4. Income Tax PAN (if available): 5. Present Address (with Telephone Number- Landline & Mobile/e-mail); 6 Permanent Address: 7. Please indicate previous experience, if any. 8. Computer knowledge: Literate/ Certificate .if any 8. Please indicate the Jurisdiction/ area in which the individual wants to act as OPA: Page 11 of 18 lL9 Activities for which OPA. engagement is proposed: ickup/ Booking/ Delivery (Please tick on one or multiple activities) 10. Two references: (i) (ftom people of the locality known to the Post office or in the form of Postel employees with complete addresses: contact details and e-mail) (ii) Declaration: I S/of D/o declare and undertake that the above information is wholly true, | have read and understood the terms and conditions under the ‘Outsourced Postal Agent Scheme’ and instant rules of the Department dealing with Pickup, booking and Delivery of accountable postal articles. | hereby agree to abide by them, | also agree to abide by any changes In them from time to time. Dated: Signature of the Applicant Page 12 of IS,ANNEXURE- 1B GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS DEPARTMENT OF POSTS Application No. Application form for Outsourced Postal Agent_(Firms) (To be filled by the applicant) 1, Name of Firm (in block letters); 2. Registered Office: Local address of the office (with Telephone Number- Landline & Mobile/e- mail): 3. Registrations Certificate/ Incorporation Certificate: (Notary certificate is required in case of Sole Proprietor) 4. PAN: 5. GSTN (if available): 6. Total strength of the fleet & employees: 7. Please indicate the jurisdiction/ area in which firm want to act as OPA: Page 13 of 15 MA8. Activites for which OPA engagement is proposed: Plckup/ Beoking/ Delivery (Please tick on one or multiple activities) Declaration: 1 (authorized signatory of the firm) S/of D/o declare and undertake that the above information is wholly true. | have read and understood the terms and conditions under the ‘Outsourced Postal Agent Scheme’ and Instant rules of the Department dealing with Pick-up, booking and Delivery of Postal articles. | hereby agree to abide by them, I also agree to ablde by eny changes in them from time to time. Dated: Signature of the Authorised Signatory Page 14 of 18Annexure -Il Government of India Department of Posts Memo No. Dated: To Subject: Award of Outsourced Postal Agency for pick-up/ booking/ delivery Ref: Your application dated . You are hereby awarded the licence for outsourced postal agency for pick-up/ booking/ delivery of Speed Post, Registered Parcel and Business & Express Parcel in the locality allotted to you. This is subject to the following terms and conditions: @ ail) (ii) (iv) (vi) (vii) Provide pick-up/ delivery facilities at the houses/ premises of the ‘Customers’: Obtain signature of the customers in delivery list of articles with date & time as per Departmental norms: Collect all articles and documents with the details in a Delivery List from Delivery Hub/ Office for delivery to customers. Collect the complaints, if any. of the customers served and forward them to the Speed Post Centre/ Link Office for processing. Intimate the complaint response to the customers on receipt of the details from the Speed Post Centre/ Link Office. Updation of delivery data on the server through the module provided Laminated Photo Identity Card provided to the Agent must always be evailable with them during the business hours. The said identify card will be deposited with the Department as and when the licence is cancelled. This Agency is awarded is for a period of 3 year from the date of issue of these orders. The agency Is liable to be cancelled at any time if found violating the conditions laid down above. APMG/AD/ Divisional Head/ Sub Divisional Head/ Postmaster Copy to: 1. The Postmaster of the Linked Post Office/Speed Post Centre/ Incharge of the BPC/ RMS office Page 15 of 15 Ln