MIDTERM- NOBEL

1) Which of the following best describes the communication process?

A) Transferring information and meaning
B) Listening actively
C) Writing messages
D) Speaking to others
E) Providing data that benefits the speaker

2) Which of the following developments is putting additional pressure on communication skills?

A) Having great ideas
B) The need for managers to connect with staff and external business partners
C) Connecting with those who have a similar background
D) Utilizing established company networks
E) The changing nature of employment, with many companies supplementing their permanent
workforces with independent contractors

3) Which of the following must occur for communication to be considered successful?

A) The audience must be aware a message is being constructed.
B) The message must be sent using more than one media method.
C) A transfer of understanding must take place.
D) The audience must agree with the goals of the message.
E) The message must offer a benefit to both the sender and the receiver.

4) Which of the following does the best job of clarifying expectations and responsibilities for the
receiver?
A) We need to figure out a way to solve this problem.
B) I would like to hear your ideas on how to fix this.
C) I need to know how we can fix this; can you get to work on a solution?
D) Please devise a solution to this problem and share it with me by this Friday.
E) Please think about how we can solve this and get back to me as soon as possible.

5) Which of the following is one of the benefits of strong communication skills?

A) More detailed strategic plans
B) The ability to prevent stakeholders from switching to competitors
C) Stronger relationships
D) Eliminating risk
E) Fewer employee leaks of sensitive information

6) Which of the following is true about communication pressures in the gig economy?
A) Independent workers need to "sell themselves" into each new contract.
B) Workers in the gig economy no longer need to worry about formal business communication.
C) Companies such as Uber and Lyft take care of all the communication.
D) There is less pressure on communication in the gig economy.
E) Every work situation is essentially the same, so independent workers can use the same
approach for every contract.

7) Like personal and social relationships, business relationships depend on communication.

TRUE and FALSE

8) Describe five characteristics of effective business messages.

````````TRUE and FALSE

9) Which of the following best describes professionalism?

A) Establishing closer ties with communities in the marketplace
B) Conducting oneself with purpose and pride
C) Using clearer and more persuasive marketing messages
D) Creating greater employee engagement
E) Incorporating timely, reliable information

10) The ability to understand people's emotions and manage your own emotions in a productive
way is referred to as ________.
A) common sense
B) professionalism
C) distraction
D) emotional intelligence
E) compatibility

1) If you are listening mainly to understand the speaker's message, you are engaging in
________.
A) content listening
B) critical listening
C) empathic listening
D) vocalized listening
E) selective listening

2) An effective listener tries to practice ________ in an effort to eliminate his or her own biases
and really hear and understand what the other party is saying.
A) emphatic listening
B) critical listening
C) active listening
D) content listening
E) selective listening

3) ________ occurs when people tune out anything that doesn't conform to their beliefs or their
self-images.
A) Empathetic listening
B) Constricted listening
C) Egocentric listening
D) Active listening
E) Defensive listening

4) If you are engaging in critical listening, your goal is to

A) understand and retain information.
B) understand the speaker's feelings, needs, and wants.
C) evaluate the logic and validity of the message.
D) appreciate the speaker's point of view.
E) find flaws in the speaker's ideas as quickly as possible.

5) A reliable employee you supervise has come to speak with you about a leave of absence
related to personal issues. To understand her feelings and needs, you should engage in
A) content listening.
B) empathic listening.
C) critical listening.
D) sustained listening.
E) defensive listening.

6) The act of repeating key ideas to yourself silently and analyzing their meaning to increase
your focus is referred to as ________.
A) internal filtering
B) thoughtful notetaking
C) vocalized listening
D) nonverbal reinforcement
E) compartmentalizing

7) In part, ineffective listening occurs because listeners

A) can think faster than speakers can speak.
B) concentrate on each word the speaker says, rather than the overall point.
C) are unable to think originally.
D) cannot process words and phrases as quickly as speakers can say them.
E) do all of the above.

1) In participative management
A) employees are involved in the company's decision making.
B) all top-level managers participate in profit sharing.
C) teams are discouraged in favor of individual achievement.
D) an authoritarian management model is used.
E) managers have exclusive control.

2) A ________ usually has a long life span and typically deals with regularly recurring tasks.
A) task force
B) work group
C) committee
D) problem-solving team
E) creative team

3) Groupthink refers to
A) the willingness of individual group members to withhold contrary or unpopular opinions,
even when those objections are legitimate, in favor of majority opinion.
B) a four-step decision-making process in groups.
C) software programs that help groups make decisions.
D) the basic rules that underlie a group's behavior and guide the group to make its decisions.
E) putting others first instead of being selfish.

1) "All the characteristics and experiences that define each of us as individuals" is the definition
of
A) ethnicity.
B) diversity.
C) culture.
D) pluralism.
E) life experience.

2) Organizations benefit from a diverse workforce because businesses can

A) connect on a personal level with all employees.
B) motivate employees to compete with employees of other cultures.
C) create a better understanding of diverse markets.
D) limit cooperation among diverse employees.
E) easily promote harmony within the group of diverse employees.

3) Intercultural communication is the process of sending and receiving messages between people
whose cultural backgrounds
A) don't include common verbal and/or nonverbal signs.
B) don't include a common language but do include common nonverbal customs.
C) could lead them to interpret verbal and nonverbal signs differently.
D) allow them to interpret verbal and nonverbal signals in identical ways.
E) tie them to a particular ethnic group in their local community.

1) The three primary steps involved in preparing a business message are

A) planning, writing, and completing.
B) informing, persuading, and collaborating.
C) defining the purpose, the main idea, and the topic.
D) satisfying the audience's informational, motivational, and practical needs.
E) outlining, presenting, and following up.
2) Which one of the following is an element of the completing phase of the three-step writing
process?
A) Organizing the information
B) Interpreting the research
C) Proofreading the message
D) Selecting the right medium
E) Identifying the audience

3) Which of the following is an element in the writing phase of the three-step writing process?
A) Gathering information
B) Adapting to the audience
C) Selecting the right medium
D) Organizing the information
E) Analyzing the situation

4) Using the three-step writing process helps you be more efficient in creating a message because
A) you meet all the needs of the audience in the first draft.
B) it is easier to get your main idea across.
C) the best combination of medium and channel are already identified.
D) less time will be needed to correct grammar and punctuation errors.
E) you make the best use of your time and your audience's time.
prepare business messages

5) In order to optimize your writing time, reserve about ________ of that time for revising,
producing, proofreading, and distributing your message.
A) 15 percent
B) 20 percent
C) 25 percent
D) 30 percent
E) 50 percent

1) Which of the following statements that would appear in a business message best reflects the
"you" attitude?
A) You failed to enclose a check for $25.
B) We need a check from you for $25 so that we can send the merchandise by May 15.
C) As soon as we receive your check for $25, we will send you the merchandise.
D) You will have your merchandise by July 15 if you send us your check for $25 today.
E) Your merchandise will be held until you send us a check for $25.

2) The best way to convey the "you" attitude is to express your message in terms of
A) the needs and interests of your organization.
B) your own personal needs and interests.
C) a universal set of needs and interests.
D) the hopes and interests of your audience.
E) the most direct method possible.
3) Use ________ to avoid categorizing or stigmatizing people based on their gender, race,
ethnicity, age, level of ability, or other personal characteristics.
A) abstract language
B) descriptive language
C) bias-free language
D) denotative language
E) positive language

1) To evaluate the content of a message, ask yourself

A) if the tone is right for the specific audience.
B) if the most important ideas receive the most space.
C) if all information is relevant to the audience.
D) if details are grouped logically.
E) if the message is convincing.

2) When you begin the ________, focus your attention on content, organization, style, and tone.
A) production process
B) editing process
C) revision process
D) research process
E) distribution process

3) In business communication, the ________ of a message usually have the greatest impact on
the readers.
A) middle paragraphs
B) appendix sections
C) logical groupings
D) beginning and ending sections
E) visual aid