Technology in Society 64 (2021) 101464

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Technology in Society
journal homepage: http://www.elsevier.com/locate/techsoc

Determinants of consumers’ continuance intention to use social

recommender systems: A self-regulation perspective
Xue Yang
School of Business Administration, Zhejiang University of Finance and Economics, Hangzhou, China

A R T I C L E I N F O A B S T R A C T

Keywords: Social recommender systems have transformed how consumers seek product- or service-related information.
Self-regulation framework Based on Bagozzi’s self-regulation framework, this study examines the determinants of consumers’ continuance
Perceived information quality intention to use social recommender systems. We found that appraisal factors (perceived information quality and
Perceived system quality
perceived system quality) are strong predictors of emotional reaction (recommendation satisfaction and trust in
Satisfaction
Trust
recommendation). Particularly, perceived information quality has a significant effect on both recommendation
Social recommendation satisfaction and trust in recommendation. However, the positive effect of perceived system quality is only on
recommendation satisfaction. Both recommendation satisfaction and trust in recommendation positively affect
consumers’ continuance intention to use social recommender systems.

1. Introduction intention to use social recommender systems. As mentioned above, so­

The development of social media has become a current fashion trend.
Social media has transformed methods of communication, knowledge
dissemination, self-expression, and interpersonal relationships [1–4].
Social recommender systems provide consumers with product infor­
mation, social elements, and the performance of products or services
that they may be interested in Refs. [5,6]. With the development of
social media, such as Facebook, Twitter, and WeChat, in recent years,
social recommender systems have become the most widely used
recommender systems [7,8]. Social recommender systems can be inte­
grated into social media, enabling the sharing of recommendations with
other individuals in the social network [5,9–12]. An increasing number
of companies has used them to draw potential consumers and enhance
their purchase experience [5,13]. Therefore, social recommender sys­
tems have become an important topic of academic research.
Prior studies have investigated how to improve the accuracy of
recommendation to allow consumers to have a better experience
[14–18]. For example, Sun et al. [14] proposed a new approach that
integrates social network information to benefit recommender systems.
Based on similarity in preference, trust, and social relationships, Li, Wu,
and Lai [15] put forward a social recommender system that can provide
personalized product recommendations. However, only a few studies
have investigated the factors that influence consumers’ continuance
intention to use social recommender systems [7]. There is a shortage of
sufficient knowledge on how to enhance consumers’ continuance
cial recommender systems can benefit both consumers and companies.
On the one hand, consumers can seek and share their shopping experi­
ences and suggestions among their friends, find the right product and
service, and make better shopping decisions [7,8]. On the other hand,
companies can improve their service quality and attract potential con­
sumers through social recommender systems [5,13]. Therefore, inves­
tigating consumers’ continuance intention to use social recommender
systems is an essential topic in academia and industry.
This study addresses the following research question: how do
perceived information quality and perceived system quality affect con­
sumer satisfaction and trust, which then affect consumers’ continuance
intention to use social recommender systems? To answer this question,
we apply Bagozzi’s self-regulation framework in the context of social
recommender systems. Bagozzi’s self-regulation framework proposes
that an individual’s attitude leads to desire, which then stimulates
behavioural intention. In the context of social recommender systems, we
argue that social recommender systems satisfy their consumers by
delivering high-quality recommendation services, leading to consumers’
continuance intention. Thus, employing the self-regulation framework
of attitudes, intention, and behaviour as the theoretical foundations to
discuss social recommender systems to establish the relationships be­
tween the appraisals, attitudes, and intentions is appropriate.
We review the empirical results of the IS success literature to identify
the determinants of system success in our research model [19]. The
existing IS literature has suggested that system quality and information

E-mail address: yangxue@zufe.edu.cn.

https://doi.org/10.1016/j.techsoc.2020.101464
Received 6 February 2020; Received in revised form 25 November 2020; Accepted 25 November 2020
0160-791X/© 2020 Elsevier Ltd. All rights reserved.
Vestibulum metus tellus, lobortis non dictum ac, dignissim at mauris. Ut ornare, diam quis fermentum finibus, eros lacus
tristique orci, ut molestie lectus justo ut odio. Vivamus egestas enim turpis. Aenean tempor malesuada odio non ornare.
Suspendisse scelerisque leo urna, convallis tristique ligula commodo vel. Quisque lectus augue, interdum at viverra vitae,
bibendum nec leo. Duis id rhoncus felis

Sed nunc nisi, egestas sit amet commodo ac, scelerisque at justo. Curabitur ultricies ligula nec massa tempus, vitae
placerat ante hendrerit. Duis orci augue, rutrum eget libero nec, porta feugiat libero. In lacinia venenatis finibus. Nunc
eleifend nisi faucibus dui maximus, id sagittis lacus laoreet. Aliquam imperdiet arcu id turpis molestie tempor. Phasellus
orci urna, vestibulum non mattis vitae, cursus at velit. Mauris consequat tellus ac mi volutpat laoreet.

Ut id mauris at velit placerat dignissim vel eu tellus. Donec erat ligula, blandit sed mauris in, laoreet lacinia felis. Ut et
risus purus. Praesent eget gravida nunc. Nunc id nisl commodo mauris maximus ultricies. Etiam congue aliquam elit, a
sollicitudin velit tincidunt sed. Integer consequat erat at turpis fringilla elementum. Phasellus scelerisque dui nec molestie
scelerisque. Phasellus ut mattis metus. Duis lectus ipsum,

Morbi ac scelerisque magna. Integer imperdiet ligula sit amet est vestibulum dapibus. Sed facilisis et tellus sed dictum.
Quisque non maximus augue. Etiam euismod semper diam, interdum ultrices velit. Vivamus nulla enim, convallis vel leo
sit amet, efficitur maximus est. Nullam eu lacinia metus, a hendrerit mauris. Sed eu pulvinar lorem. Sed augue leo, facilisis
at eros quis, convallis sagittis ex. Donec ut tempor lectus, eu cursus est. Vivamus

Etiam dapibus tincidunt pulvinar. Cras lorem felis, mattis sodales congue sed, semper eu lorem. Lorem ipsum dolor sit
amet, consectetur adipiscing elit. Proin faucibus est dictum, pulvinar dui vitae, elementum leo. Maecenas elementum
consequat nisl ut feugiat. Morbi dignissim ex vitae malesuada imperdiet. In blandit, arcu at finibus egestas, neque nisi
egestas diam, et fringilla orci est ut ligula. Pellentesque habitant morbi tristique senectus et

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis
aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat
cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Nullam quis elementum velit. Proin mollis ornare mi id tempus. Nam faucibus mauris sapien, vitae scelerisque erat
lobortis sed. Vestibulum vel lectus a diam pharetra egestas. Etiam pulvinar ut metus vitae pretium. Etiam eu nisi sed urna
sollicitudin porta at eu enim. Nullam eu facilisis ligula. Cras magna ligula, porttitor in tellus at, gravida commodo est.
Nullam non odio sed mauris vestibulum rutrum in in nulla.

Pellentesque rhoncus tempor nisl, at porttitor ipsum suscipit quis. Proin mattis, urna id ultricies volutpat, augue dui
scelerisque purus, et tristique libero justo sed quam. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per
inceptos himenaeos. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.
Vestibulum ipsum arcu, cursus nec commodo eget, egestas vel dui. Donec vulputate nec orci

Quisque et risus posuere, hendrerit libero in, vulputate massa. Vestibulum accumsan felis a odio rhoncus consequat. Morbi
consectetur eu ante sit amet molestie. Integer eu massa eget orci placerat volutpat vitae non nulla. Maecenas dapibus lacus
vitae vehicula tristique. Morbi a venenatis nisi. Ut imperdiet felis non neque feugiat consectetur nec id nisi. Cras ut
elementum nulla. Maecenas et posuere diam.

Donec pretium egestas tellus ac rutrum. Vivamus cursus malesuada ipsum. Proin ornare eleifend eros at ornare. Duis
semper convallis nunc ut dignissim. Praesent nec nulla sit amet libero dignissim elementum at id velit. Vestibulum tempor
mollis porttitor. Cras viverra quam a ex efficitur, ac laoreet libero pulvinar. Etiam condimentum suscipit odio sed laoreet.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus ac tellus tempus,

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464

Ut id mauris at velit placerat dignissim vel eu tellus. Donec erat ligula, blandit sed mauris in, laoreet lacinia felis. Ut et
risus purus. Praesent eget gravida nunc. Nunc id nisl commodo mauris maximus ultricies. Etiam congue aliquam elit, a
sollicitudin velit tincidunt sed. Integer consequat erat at turpis fringilla elementum. Phasellus scelerisque dui nec molestie
scelerisque. Phasellus ut mattis metus. Duis lectus ipsum,

Proin eget ante in diam maximus semper. Morbi tristique faucibus mattis. Ut sit amet tortor iaculis, mollis erat at, tincidunt
justo. Nunc et efficitur eros, et pulvinar est. Donec urna risus, lacinia sollicitudin dui faucibus, aliquet eleifend nunc. Nunc
mollis arcu vitae odio bibendum, ac vestibulum lorem pharetra. Morbi porta enim ornare, consequat ligula id, elementum
eros. Proin lacinia dapibus sollicitudin.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut vulputate augue eget odio placerat, in consectetur orci tincidunt.
In hac habitasse platea dictumst. Aliquam efficitur metus ligula, sit amet vehicula ligula rutrum ut. Duis mollis nibh
fringilla lacus maximus, vitae lobortis metus volutpat. Suspendisse ut sapien erat. Pellentesque commodo nulla vitae
facilisis dignissim. Vivamus at orci mi. Donec tristique rhoncus elit ac dapibus.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam tempor aliquet risus, nec auctor ante ultrices vel. Nam
rutrum justo quis magna ornare, non lobortis purus faucibus. In hac habitasse platea dictumst. Vivamus imperdiet est vel
massa fringilla fringilla. Curabitur eros nulla, ornare quis sollicitudin ac, accumsan in tellus. Mauris tempus efficitur mi et
scelerisque. Duis diam arcu, facilisis vel eleifend vitae, congue eu nulla

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis
aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat
cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam tempor aliquet risus, nec auctor ante ultrices vel. Nam
rutrum justo quis magna ornare, non lobortis purus faucibus. In hac habitasse platea dictumst. Vivamus imperdiet est vel
massa fringilla fringilla. Curabitur eros nulla, ornare quis sollicitudin ac, accumsan in tellus. Mauris tempus efficitur mi et
scelerisque. Duis diam arcu, facilisis vel eleifend vitae, congue eu nulla

Aliquam faucibus maximus augue vitae molestie. Vivamus a odio ullamcorper, hendrerit nisi a, condimentum lectus.
Phasellus elementum, mauris id consequat fermentum, lorem lectus vehicula elit, in tempor nunc libero et nisl. Interdum et
malesuada fames ac ante ipsum primis in faucibus. Praesent ac nibh libero. Nunc tristique ac erat vitae scelerisque. Donec
ultricies suscipit enim, molestie convallis dui iaculis sed.

Donec pretium egestas tellus ac rutrum. Vivamus cursus malesuada ipsum. Proin ornare eleifend eros at ornare. Duis
semper convallis nunc ut dignissim. Praesent nec nulla sit amet libero dignissim elementum at id velit. Vestibulum tempor
mollis porttitor. Cras viverra quam a ex efficitur, ac laoreet libero pulvinar. Etiam condimentum suscipit odio sed laoreet.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus ac tellus tempus,

Sed nunc nisi, egestas sit amet commodo ac, scelerisque at justo. Curabitur ultricies ligula nec massa tempus, vitae
placerat ante hendrerit. Duis orci augue, rutrum eget libero nec, porta feugiat libero. In lacinia venenatis finibus. Nunc
eleifend nisi faucibus dui maximus, id sagittis lacus laoreet. Aliquam imperdiet arcu id turpis molestie tempor. Phasellus
orci urna, vestibulum non mattis vitae, cursus at velit. Mauris consequat tellus ac mi volutpat laoreet.

Vestibulum metus tellus, lobortis non dictum ac, dignissim at mauris. Ut ornare, diam quis fermentum finibus, eros lacus
tristique orci, ut molestie lectus justo ut odio. Vivamus egestas enim turpis. Aenean tempor malesuada odio non ornare.
Suspendisse scelerisque leo urna, convallis tristique ligula commodo vel. Quisque lectus augue, interdum at viverra vitae,
bibendum nec leo. Duis id rhoncus felis

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464

Etiam dapibus tincidunt pulvinar. Cras lorem felis, mattis sodales congue sed, semper eu lorem. Lorem ipsum dolor sit
amet, consectetur adipiscing elit. Proin faucibus est dictum, pulvinar dui vitae, elementum leo. Maecenas elementum
consequat nisl ut feugiat. Morbi dignissim ex vitae malesuada imperdiet. In blandit, arcu at finibus egestas, neque nisi
egestas diam, et fringilla orci est ut ligula. Pellentesque habitant morbi tristique senectus et

Etiam venenatis non libero at lacinia. Sed vitae lacinia justo. Vestibulum rutrum porta lacus, nec vestibulum enim fringilla
id. Curabitur nunc risus, egestas vel nunc in, vestibulum scelerisque enim. Cras aliquet euismod magna. Maecenas viverra
neque quam, vitae fringilla augue dignissim sed. Phasellus nisl sapien, iaculis sed lobortis vitae, tristique tincidunt neque.
Aliquam ac blandit risus.

Aliquam faucibus maximus augue vitae molestie. Vivamus a odio ullamcorper, hendrerit nisi a, condimentum lectus.
Phasellus elementum, mauris id consequat fermentum, lorem lectus vehicula elit, in tempor nunc libero et nisl. Interdum et
malesuada fames ac ante ipsum primis in faucibus. Praesent ac nibh libero. Nunc tristique ac erat vitae scelerisque. Donec
ultricies suscipit enim, molestie convallis dui iaculis sed.

At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti
quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia
deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam
libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod

Donec pretium egestas tellus ac rutrum. Vivamus cursus malesuada ipsum. Proin ornare eleifend eros at ornare. Duis
semper convallis nunc ut dignissim. Praesent nec nulla sit amet libero dignissim elementum at id velit. Vestibulum tempor
mollis porttitor. Cras viverra quam a ex efficitur, ac laoreet libero pulvinar. Etiam condimentum suscipit odio sed laoreet.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus ac tellus tempus,

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464

Pellentesque rhoncus tempor nisl, at porttitor ipsum suscipit quis. Proin mattis, urna id ultricies volutpat, augue dui
scelerisque purus, et tristique libero justo sed quam. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per
inceptos himenaeos. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas.
Vestibulum ipsum arcu, cursus nec commodo eget, egestas vel dui. Donec vulputate nec orci

Ut id mauris at velit placerat dignissim vel eu tellus. Donec erat ligula, blandit sed mauris in, laoreet lacinia felis. Ut et
risus purus. Praesent eget gravida nunc. Nunc id nisl commodo mauris maximus ultricies. Etiam congue aliquam elit, a
sollicitudin velit tincidunt sed. Integer consequat erat at turpis fringilla elementum. Phasellus scelerisque dui nec molestie
scelerisque. Phasellus ut mattis metus. Duis lectus ipsum,

Etiam venenatis non libero at lacinia. Sed vitae lacinia justo. Vestibulum rutrum porta lacus, nec vestibulum enim fringilla
id. Curabitur nunc risus, egestas vel nunc in, vestibulum scelerisque enim. Cras aliquet euismod magna. Maecenas viverra
neque quam, vitae fringilla augue dignissim sed. Phasellus nisl sapien, iaculis sed lobortis vitae, tristique tincidunt neque.
Aliquam ac blandit risus.

Sed nunc nisi, egestas sit amet commodo ac, scelerisque at justo. Curabitur ultricies ligula nec massa tempus, vitae
placerat ante hendrerit. Duis orci augue, rutrum eget libero nec, porta feugiat libero. In lacinia venenatis finibus. Nunc
eleifend nisi faucibus dui maximus, id sagittis lacus laoreet. Aliquam imperdiet arcu id turpis molestie tempor. Phasellus
orci urna, vestibulum non mattis vitae, cursus at velit. Mauris consequat tellus ac mi volutpat laoreet.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna
aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis
aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat
cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Technology in Society, 64 (2021) 101464. doi:10.1016/j.techsoc.2020.101464