Training, Teaching and Learning Materials

NEFAS SILK POLY TECHNIC COLLEGE

ACCOUNTS AND BUDGET SUPPORT LEVEL III

Learning Guide
Unit of Competence Maintain Automatic Teller Machine (ATM) Services
Module Title Maintain Automatic Teller Machine (ATM) Services
LG Code: BUF ACB3 16 0921

TTLM Code: BUF ACB3M 16 0921

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

INTRODUCTION

Welcome to the module “Maintain Automatic Teller Machine (ATM) Services”. This learner’s
guide was prepared to help you achieve the required competence in “Accounts and Budget Support Level
III ”. This will be the source of information for you to acquire knowledge attitude and skills in this
particular occupation with minimum supervision or help from your trainer.

Summary of Learning Outcomes

After completing this learning guide, you should be able to:

Lo1:- Restock and service ATM machines
Lo2:- Replenish and balance cash in ATM
Lo3:- Maintain security of ATM cash

How to Use this TTLM

o Read through the Learning Guide carefully. It is divided into sections that cover all the
knowledge, skills and attitude that you need.
o Read Information Sheets and complete the Self-Check at the end of each section to check your
progress
o Read and make sure to Practice the activities in the Operation Sheets. Ask your trainer to
show you the correct way to do things or talk to more experienced person for guidance.
o When you are ready, ask your trainer for institutional assessment and provide you with
feedback from your performance.

Lo1:- Restock and service ATM machines

INFORMATION SHEET

TTLM Development Manual Date: September ,2021

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Training, Teaching and Learning Materials

1. Restock and service 1. ATMs are restocked and serviced in accordance with correct procedure, and
ATM machines include:
1. machine stationery
2. customer reports/complaints of error/fault
2. Key information displayed at machine is verified to ensure it is current and
legible
3. Action cards are handled according to organization’s policies and
procedure
4. The cleaning and operational checking of ATM machines are ensured
5. Faults and ATM malfunctions are acknowledged and corrective action
initiated to resolve faults in a timely manner

ATM Processing
TTLM Development Manual Date: September ,2021
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Training, Teaching and Learning Materials
Many companies require a minimum number of surcharge-able ATM transactions on a monthly basis. Cash
on Cash ATM does not charge to process your ATM transactions. You get a 100% of your surcharge.

Why Process your ATM transactions with Cash on Cash ATMs?

 No monthly maintenance or statement fees

 Cash withdrawn from your ATM is ACH deposited the next business day
 Surcharge income is ACH deposited daily or monthly (Merchant’s choice!)
 Easy set-up!

ATMs are electronic machines, which are operated by a customer himself to deposit or to withdraw cash
from bank. For using an ATM, a customer has to obtain an ATM card from his bank. The ATM card is a
plastic card, which is magnetically coded. It can be easily read by the machine

ATMs are electronic machines, which are operated by a customer himself to deposit or to withdraw cash
from bank. For using an ATM, a customer has to obtain an ATM card from his bank. The ATM card is a
plastic card, which is magnetically coded. It can be easily read by the machine

operate an ATM card, the customer has to inset the card in the machine. He has to enter the pass word
(number). If the authentication or pass word (number) is correct, the ATM permits a customer to make entries
for withdrawal or for deposit. On completion of the transaction, the customer's card is ejected from the ATM.

ATM provides 24 hours service

ATMs provide service round the clock. The customer can withdraw cash upto a certain a limit during any
time of the day or night.

. ATM gives convenience to bank's customers

ATMs provide convenience to the customers. Now-a-days, ATMs are located at convenient places, such as at
the air ports, railway stations, etc. and not necessarily at the Bank's premises. It is to be noted that ATMs are
installed off-site. (away from bank premises) as well as on site (installed within bank's premises). ATMs
provide mobility in banking services for withdrawal.

ATM reduces the workload of bank's staff.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

ATMs reduce the work pressure on bank's staff and avoids queues in bank premises.

4. ATM provide service without any error

ATMs provide service without error. The customer can obtain exact amount. There is no human error as far
as ATMs are concerned.

5. ATM is very beneficial for travellers

ATMs are of great help to travellers. They need not carry large amount of cash with them. They can
withdraw cash from any city or state, across the country and even from outside the country with the help of
ATM.

6. ATM may give customers new currency notes

The customer also gets brand new currency notes from ATMs. In other words, customers do not get soiled
notes from ATMs.

7. ATM provides privacy in banking transactions

Most of all, ATMs provide privacy in banking transactions of the customer.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

Nationwidecash:
Need a personal cash ATM? Check our our cash advance system! Our payday loans are
fast safe and secure. We offer loans of all kinds, looking for a new car or home loan ?
Check us out today!

ATM
automatic teller machine
Editor: Cornelis Robat
USA 1968-1969
Bank automation started as early as 1939 with the invention of the ATM by Luther George Simjian (1905-1997) from Tur

Simjian came up with the idea of creating a hole-in-the-wall machine that would allow customers to make financial transactio
he persuaded what is now Citicorp to give it a trial. After six months, the bank reported that there was little demand. "It seem
machines were a small number of prostitutes and gamblers who didn't want to deal with tellers face to face," wrote Simjian. (

1960

ATM predecessor installed: New York's First National City Bank (now CitiBank) installs a Bankograph in several branch
to pay utility bills and get receipts without having to see a teller.

1967
Cash dispensing machine at Barclay's Bank in London. June 27

On June 27 1967 De La Rue wins the race to unveil the first machine, drawing crowds to the unveiling.

picture courtesy De La Rue Ltd.

The concept is developed by John Shepherd- Barron. He came up with a self-service machine which dispenses paper currency
TTLM Development Manual Date: September ,2021
Compiled by Acct department
Training, Teaching and Learning Materials

type of machines will be installed outside a north London branch of Barclays Bank in 1967.
It uses paper vouchers bought from tellers. The machine is called the De La Rue Automatic Cash System, or DACS.(7)

1968

The concept of the ATM established by Wenzel.

Card-eating: Barclays and a few other banks introduce a machine that encodes cash on plastic cards purchased from a tell
machine always eats the cards, and customers have to buy new cards if they want to make more transactions. (8)

1969

First use of ATM magstripe cards: Docutel installs its Docuteller machine at New York's Chemical Bank. The installation
magnetically encoded plastic.

picture courtesy Omron

Chemical Bank's ad campaign announces: "On Sept. 2, our bank will open at 9:00 and never close again!"
Other manufacturers get into the game, but Docutel is the first to apply for a patent. Docutel is later credited by the Smithsoni
American History as being the ATM’s inventor. But most people in the industry recognize Docutel’s first machine as the first
Donald C. Wetzel is given credit for developing the Docutel machine, which is initially met with resistance from bankers. Ba
the machine’s cost, which is about $8,000 more annually than a human teller. The bankers also fear that customers won’t like
money. (8)

Lo2:- Replenish and balance cash in ATM

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials
Balancing costs
•To remain competitive in the activity of cash replenishment of ATMs and Bank Branches involves
careful management of costs
•Optimal performance is attained by trading off costs against one another to give the best overall
result
Cash Management is a balancing
act between:
Cash outs
Availability Cash
Why change? decision making
•Ever-increasing competition leaves
little room for inefficient players
•Greater regulatory control is squeezing
cash inventory levels
•Increasingly centralized control is
removing local knowledge from the
replenishment decision
•The tools are available to help with

Industry Best Practice

•Commercial Tools have a clear
positive influence on key metrics
for Cash Management
•Customer testimonials:
–“Took 40% of cash out of the system”
–“Reduced rebank percentages from 20% to 4%”
–“Running 5,000 cash points with just 4 people”
–“Reduced cash outs by 40%”
Source KCLI 2002

•Residual balances
–The opportunity represented by surplus cash in ATMs and
branches that could be invested elsewhere
•Re-bank fees
–The cost of reprocessing unused cash
•Cost of cash
–A factor for independents that need to buy in cash
•Insurance
– Increased premiums to cover security risks
TTLM Development Manual Date: September ,2021
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Training, Teaching and Learning Materials
Carrier Costs
•Contractual delivery fees
–Standard fees agreed with the carrier within a regular
delivery schedule
•Emergency deliveries
–Increased fees paid if unforeseen demand patterns occur
Operational Issues
•Avoid cash outs!
–Unavailability of ATM machines has negative impact
on reputation
–Potential loss of ATM revenue through transaction fees
•Branch limits
–Security and insurance limits
•Regulatory frameworks
–Tighter control on flow and utilisation of cash

Can we improve?
•Cash Management processes CAN
be improved
•Leading industry players show
this
•No longer the domain of
trailblazers –this is mainstream
business practice
•The objective is OPTIMISATION

How do we measure success?

•Increase
–ATM availability
–Cash Utilisation
•Decrease
–Residual cash levels
–Rebank quantities
–Emergency carrier charges

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

Lo3:- Maintain security of ATM cash

First true bank ATMs: Docutel introduces its Total Teller, the first true fully functioning bank ATM.

Omron (Japan) installs the first On-line cash dispenser.

picture courtesy Omron Corp

1973

Docutel rewarded a patent for the ATM.

Proliferation begins: By 1973, 2,000 ATMs — mostly from Docutel- are operating in the United States. They sell for abo

Diebold begins work on the development of its TABS 600 with plans for an off-line prototype. (8)

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

Diebold TABS 500 picture courtesey: atmmarketplace.com

1974

Diebold’s first TABS 500 machine, an off-line version, is installed at a bank in Atlanta.

Diebold develops the TABS 550, an on-line and off-line version. The flexibility of the machine makes it unique and more ma
The TABS 600 also is developed.(8)

1977

Chungho ComNet Co., Ltd. begins developing Teller Machines for banks.

1978

The first IBM-compatible Diebold machine is installed at a bank in Indianapolis. (8)

1979

Chungho ComNet Co (Korea) begins selling Cash Dispensers

1983

Chungho ComNet Co (Korea) begins selling On-line Teller Machines. Machines like this now have a direct connection vi
mainframe computers. In later years this connection is regarded as too high risk open for fraud and the machines' records will
times a day.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

1994

ICL, the IT services company, has designed the first cash dispenser (CD) with a bill paying facility.

The new CD incorporates a barcode scanner, which allows customers to pay bills automatically from their bank accounts, as
withdrawals and to check account balances.
Banque du Caire, Egypt’s third largest bank, is the first organisation to adopt the new technology in a bid to reduce queues in
more convenient service.  ICL will design and integrate 100 new cash dispensers for the bank in a deal worth £2.4million.
The first people to be able to use the service will be customers of an Egyptian national mobile phone network.  Their phone b
holding details of the amount due, as well as their bank account number at the Banque du Caire. The customer simply sweeps
the cashpoint, keys in their PIN number and the bill is paid.

Last Updated on 17 April, 2006 For suggestions please mail the editors

Footnotes & References

1 text: inventors.about.com
2 Cash Technologies, inc.
3 smithsonian: picture of ATM and inventor
4 David Pryor provided the name of the 'missing' engineer and his contribution to the project
5 http://web.mit.edu/invent/iow/simjian.html
6 http://www.atmmachine.com/atm-inventor.html
7 (According to the article written by Invention & Technology’s Mike Lee, John Shepherd-
Barron — the cash dispenser’s inventor qq claims that the paper vouchers are actually
checks impregnated with Carbon 14.)
8 tom Harper, NetWorld Alliance; Source: Jerry Larson, who helped to develop Diebold’s
TABS 500, 550 and 600

Check out our questions from 70-413 written by our certified teams to help you pass. Our 642-993 testking
practice test collection that definitely always give you more than your expectation. Need unique 350-029
practice test practice questions 642-992 exam and 642-902 passguide questions collection with best quality?
Just visit it out.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

Lo2:- Replenish and balance cash in ATM

o operate an ATM card, the customer has to inset the card in the machine. He has to enter the pass
word (number). If the authentication or pass word (number) is correct, the ATM permits a customer to make
entries for withdrawal or for deposit. On completion of the transaction, the customer's card is ejected from the
ATM.

ATM provides 24 hours service

ATMs provide service round the clock. The customer can withdraw cash upto a certain a limit during any
time of the day or night.

. ATM gives convenience to bank's customers

ATMs provide convenience to the customers. Now-a-days, ATMs are located at convenient places, such as at
the air ports, railway stations, etc. and not necessarily at the Bank's premises. It is to be noted that ATMs are
TTLM Development Manual Date: September ,2021
Compiled by Acct department
Training, Teaching and Learning Materials
installed off-site. (away from bank premises) as well as on site (installed within bank's premises). ATMs
provide mobility in banking services for withdrawal.

ATM reduces the workload of bank's staff.

ATMs reduce the work pressure on bank's staff and avoids queues in bank premises.

4. ATM provide service without any error

ATMs provide service without error. The customer can obtain exact amount. There is no human error as far
as ATMs are concerned.

5. ATM is very beneficial for travellers

ATMs are of great help to travellers. They need not carry large amount of cash with them. They can
withdraw cash from any city or state, across the country and even from outside the country with the help of
ATM.

6. ATM may give customers new currency notes

The customer also gets brand new currency notes from ATMs. In other words, customers do not get soiled
notes from ATMs.

7. ATM provides privacy in banking transactions

TTLM Development Manual Date: September ,2021
Compiled by Acct department
 Training, Teaching and Learning Materials

Most of all, ATMs provide privacy in banking transactions of the customer.

Nationwidecash:
Need a personal cash ATM? Check our our cash advance
system! Our payday loans are fast safe and secure. We offer
loans ATM
of all kinds, looking for a new car or home loan ?
automatic
Check teller
us outmachine
today!
Editor: Cornelis Robat
USA 1968-1969
nventors An automatic teller machine or ATM allows a bank customer to
conduct their banking transactions from almost every other
ATM machine in the world. Don Wetzel was the co-patentee
and chief conceptualist of the automated teller machine, an idea
he thought of while waiting in line at a Dallas bank. At the time
(1968) Wetzel was the Vice President of Product Planning at
Docutel, the company that developed automated baggage-
handling equipment. The other two inventors listed on the
patent were Tom Barnes, the chief mechanical engineer and
George Chastain, the electrical engineer. It took five million
dollars to develop the ATM. The concept of the ATM first
began in 1968, a working prototype came about in 1969 and
Don Wetzel(3) Docutel was issued a patent in 1973. The first working ATM
was installed in a New York based Chemical Bank. (note(1):
o picture: There are different claims to which bank had the first ATM,
Tom Barnes, chief here is Don Wetzel's reference:
mechanical engineer;
The first voucher based cash dispensing machine was installed
George Chastain, electrical
in 1967 by Barclay's Bank in London.  Experts, however, do
ngineer.
not consider this an ATM.  The first modern day ATM was
Jack Gebhart, engineer introduced to consumers in 1969 by Chemical Bank.(2)
James Goodfellow
Luther George Simjian "No, it wasn't in a lobby, it was actually in the wall of the bank,
John Shepherd-Barron's out on the street. They put a canopy over it to protect it from
the rain and the weather of all sorts. Unfortunately they put the
papers & manuals canopy too high and the rain came under it. (laughing) One
time we had water in the machine and we had to do some
hardware extensive repairs. It was a walkup on the outside of the bank.
That was the first one. And it was a cash dispenser only, not a
oftware full ATM... We had a cash dispenser, and then the next version

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

was going to be the total teller (created in 1971), which is the

ATM we all know today -- takes deposits, transfers money
from checking to savings, savings to checking, cash advances
to your credit card, takes payments; things like that. So they
didn't want just a cash dispenser alone." - Don Wetzel on the
first ATM installed at the Rockville Center, New York
Chemical Bank from a NMAH interview.

Early model of an ATM on display at the Smithsonion

Institute(3)

Jack Gebhart had the idea to put the magnetic stripe on the
bankcard to carry the customer information. This information
could then be read by a reader, also from Jack Gerbhart, which
in its turn is connected to a computer. (4)

There is as usual a controversy.

Who invented the idea of an ATM? (6)

 History shows it was Luther George Simjian to develop

the idea in 1939, though he could not make a
commercial success out of it (see timeline).
 James Goodfellow in Scotland holds a patent dated of
1966 for a full service ATM.
 But what about John Shepherd-Barron's machine
installed outside a north London branch of Barclays
Bank in 1967?

TTLM Development Manual Date: September ,2021

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Training, Teaching and Learning Materials

 The free standing ATM from 1968? It were Don Witzel,

Tom Barnes, George Chastain, Jack Gebhart, and John
D. White for Docutel in the US.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

Timeline

1939

Bank automation started as early as 1939 with the invention of the ATM by Luther George Simjian (1905-1997) from Tur

Simjian came up with the idea of creating a hole-in-the-wall machine that would allow customers to make financial transactio
he persuaded what is now Citicorp to give it a trial. After six months, the bank reported that there was little demand. "It seem
machines were a small number of prostitutes and gamblers who didn't want to deal with tellers face to face," wrote Simjian. (

1960

ATM predecessor installed: New York's First National City Bank (now CitiBank) installs a Bankograph in several branch
to pay utility bills and get receipts without having to see a teller.

1967
Cash dispensing machine at Barclay's Bank in London. June 27

On June 27 1967 De La Rue wins the race to unveil the first machine, drawing crowds to the unveiling.

picture courtesy De La Rue Ltd.

The concept is developed by John Shepherd- Barron. He came up with a self-service machine which dispenses paper currency
type of machines will be installed outside a north London branch of Barclays Bank in 1967.
It uses paper vouchers bought from tellers. The machine is called the De La Rue Automatic Cash System, or DACS.(7)

1968

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

The concept of the ATM established by Wenzel.

Card-eating: Barclays and a few other banks introduce a machine that encodes cash on plastic cards purchased from a tell
machine always eats the cards, and customers have to buy new cards if they want to make more transactions. (8)

1969

First use of ATM magstripe cards: Docutel installs its Docuteller machine at New York's Chemical Bank. The installation
magnetically encoded plastic.

picture courtesy Omron

Chemical Bank's ad campaign announces: "On Sept. 2, our bank will open at 9:00 and never close again!"
Other manufacturers get into the game, but Docutel is the first to apply for a patent. Docutel is later credited by the Smithsoni
American History as being the ATM’s inventor. But most people in the industry recognize Docutel’s first machine as the first
Donald C. Wetzel is given credit for developing the Docutel machine, which is initially met with resistance from bankers. Ba
the machine’s cost, which is about $8,000 more annually than a human teller. The bankers also fear that customers won’t like
money. (8)

1971

First true bank ATMs: Docutel introduces its Total Teller, the first true fully functioning bank ATM.

Omron (Japan) installs the first On-line cash dispenser.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

picture courtesy Omron Corp

1973

Docutel rewarded a patent for the ATM.

Proliferation begins: By 1973, 2,000 ATMs — mostly from Docutel- are operating in the United States. They sell for abo

Diebold begins work on the development of its TABS 600 with plans for an off-line prototype. (8)

Diebold TABS 500 picture courtesey: atmmarketplace.com

1974

Diebold’s first TABS 500 machine, an off-line version, is installed at a bank in Atlanta.

Diebold develops the TABS 550, an on-line and off-line version. The flexibility of the machine makes it unique and more ma
The TABS 600 also is developed.(8)

1977

Chungho ComNet Co., Ltd. begins developing Teller Machines for banks.

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials

1978

The first IBM-compatible Diebold machine is installed at a bank in Indianapolis. (8)

1979

Chungho ComNet Co (Korea) begins selling Cash Dispensers

1983

Chungho ComNet Co (Korea) begins selling On-line Teller Machines. Machines like this now have a direct connection vi
mainframe computers. In later years this connection is regarded as too high risk open for fraud and the machines' records will
times a day.

1994

ICL, the IT services company, has designed the first cash dispenser (CD) with a bill paying facility.

The new CD incorporates a barcode scanner, which allows customers to pay bills automatically from their bank accounts, as
withdrawals and to check account balances.
Banque du Caire, Egypt’s third largest bank, is the first organisation to adopt the new technology in a bid to reduce queues in
more convenient service.  ICL will design and integrate 100 new cash dispensers for the bank in a deal worth £2.4million.
The first people to be able to use the service will be customers of an Egyptian national mobile phone network.  Their phone b
holding details of the amount due, as well as their bank account number at the Banque du Caire. The customer simply sweeps
the cashpoint, keys in their PIN number and the bill is paid.

Last Updated on 17 April, 2006 For suggestions please mail the editors

TTLM Development Manual Date: September ,2021

Compiled by Acct department
Training, Teaching and Learning Materials
Footnotes & References

1 text: inventors.about.com
2 Cash Technologies, inc.
3 smithsonian: picture of ATM and inventor
4 David Pryor provided the name of the 'missing' engineer and his contribution to the project
5 http://web.mit.edu/invent/iow/simjian.html
6 http://www.atmmachine.com/atm-inventor.html
7 (According to the article written by Invention & Technology’s Mike Lee, John Shepherd-
Barron — the cash dispenser’s inventor qq claims that the paper vouchers are actually
checks impregnated with Carbon 14.)
8 tom Harper, NetWorld Alliance; Source: Jerry Larson, who helped to develop Diebold’s
TABS 500, 550 and 600

Check out our questions from 70-413 written by our certified teams to help you pass. Our 642-993 testking
practice test collection that definitely always give you more than your expectation. Need unique 350-029
practice test practice questions 642-992 exam and 642-902 passguide questions collection with best quality?
Just visit it out

Cash Loading

Cash on Cash offers cash loading services for most ATMs in the Southern California area. Whether you
currently have an ATM and need an outside company to run the daily cash flow needs or a looking for a
turnkey ATM service, we can help!

Cash on Cash has a team of private cash couriers and armored car guards that can stock your ATMs. Our
cash loading services cover areas as far south as San Diego and as far east as Palm Springs.

All cash loading is monitored by a combination of online reporting and email alerts to ensure machines never
run out of cash. Additionally, Cash on Cash ensures its machines are well-stocked for special events and
seasonal opportunities for maximum machine uptime.

Cash on Cash also provides cash services for other ATM companies, especially national ATM companies
for which a local ATM company is a better fit than a nationwide ATM solution. See why our customers rate
our ATM Programs #1.

ATM Replenishment

Brink’s ATM services help reduce risk, optimize cash levels and maximize transaction volume. Brink’s
trained ATM service personnel and armored vehicles replenish machine cash, balance the machines, and
report the settlement data with consolidated electronic reporting. In many countries, Brink’s also provides or
manages First- and Second Line Maintenance (FLM and SLM) services for ATM maintenance and repairs
with a quick, knowledgeable response in order to troubleshoot problems, efficiently manage paper supplies,
clear currency jams, and manage communications issues on major brands of machines.
TTLM Development Manual Date: September ,2021
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Training, Teaching and Learning Materials
For additional information, please check our worldwide locations.

TTLM Development Manual Date: September ,2021

Compiled by Acct department