AGUIDE TO

myTNB PORTAL
HOW TO
APPLYFOR,
SUBMIT OR
TERMINATE
SELF-METER
READING
Individual
Copyright © 2019 Tenaga Nasional Berhad. All Righ Reserved.
 WELCOME!
Wantto readyourelectricitymeterat your
ownconvenience?
Youcaneasilydo thatby applyingfor
Self MeterReading!

 This User Guide is aimed to help you go through the Self Meter Reading module on myTNB Portal!
 Just follow the steps on each page to guide you as you go through the application process.
 If you still face issues, please email your queries to tnbcareline@tnb.com.my or call 1 300 88 5454 for
assistance. Good luck!

Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved.

PART 1
WHEN SHOULD I APPLY FOR
SELF METER READING?
User Guide f or Individual – How t o Upgr ade or Downgr ade My El ect r icit y Copyr ight © 2019 Tenaga Nasional Ber had. Al l Right s
Suppl y Reser ved.
 WHEN SHOULD I APPLY FOR A
SELF METER READING?
Your electricity meter is located inside your compounds
Our meter readers may not have access to your electricity meter all the time, especially when there is no one
at home.

You prefer to do your own meter reading instead of receiving estimated

readings
Read your own meter and submit the readings for three consecutive months. Our meter readers will perform
the reading on the fourth month just to make sure everything is alright.

Copyright © 2019 Tenaga Nasional Berhad. All Rights Reserved.

PART 2
APPLYING FOR SELF METER
READING
There are two (2) entry points on customer’s dashboard:
1. By clicking “Apply” (Option 1)
2. By clicking “Manage Account” (Option 2)
User Guide f or Individual – How t o Upgr ade or Downgr ade My El ect r icit y Copyr ight © 2019 Tenaga Nasional Ber had. Al l Right s
Suppl y Reser ved.
Option 1: Apply

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6
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8
Option 2: Manage Account

User Guide f or Individual – Sel f Met er

Reading
 2

Click “View” on any of the account to see more details

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f or Individual – Sel f Met er

Reading
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User Guide f or Individual – Sel f Met er

Reading
 2

7
User Guide f or Individual – Sel f Met er
Reading
8

9
User Guide f or Individual – Sel f Met er
Reading
PART 3
SUBMITTING SELF METER READING

User Guide f or Individual – How t o Upgr ade or Downgr ade My El ect r icit y Suppl y Copyr ight © 2019 Tenaga Nasional Ber had. Al l Right s
Reser ved. 1
 1

User Guide f or Individual – Sel f Met er

Reading
 2

TIP: Single Phase Meter

 Enter your self meter
reading (SMR) amount
4
in kWh

5
User Guid e f or Individual – Sel f Met er
Reading
 2

TIP: Three Phase Meter

 Enter your self meter
reading (SMR) amount 4
in kWh , kW & kWARh 4
5
User Guid e f or Individual – Sel f Met er
Reading
 2

5
User Guid e f or Individual – Sel f Met er
Reading
PART 4
TERMINATING SELF METER
READING
User Guide f or Individual – How t o Upgr ade or Downgr ade My El ect r icit y Suppl y Copyr ight © 2019 Tenaga Nasional Ber had. Al l Right s
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Reser ved.
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User Guide f or Individual – Sel f Met er

Reading
 2

User Guide f or Individual – Sel f Met er 25

Reading
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User Guide f or Individual – Sel f Met er Reading

2
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User Guide f or I ndividual – Sel f Met er 27

Reading
2

6
7

TIP:
 Select your reason for
unsubscribing from the self
meter reading (SMR) service
User Guide f or Individual – Sel f Met er
Reading
PART 5
HOW TO READ METER
(SINGLE PHASE & THREE PHASE)
User Guide f or Individual – How t o Upgr ade or Downgr ade My El ect r icit y Suppl y Copyr ight © 2019 Tenaga Nasional Ber had. Al l Right s
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 Example

Single Phase Meter

• Example of Reading: The reading on the display shows 16kWh

User Guide f or Individual – Sel f Met er

Reading
 Example

Three Phase Meter

Example of Reading:
1. The reading on the display shows 98kWh
2. The reading on the display shows 3kW
3. The reading on the display shows 39kVRh
User Guide f or Individual – Sel f Met er
Reading