Value-driven Digital Transformation

Performance through Processes

Author
Dr. Mathias Kirchmer
Managing Director and Co-CEO, BPM-D
Affiliated Faculty, Program for Organizational Dynamics, University of Pennsylvania

Abstract
Digital business transformation has become a mainstream topic. According to newest
research over 70% of organizations have started their digitalization journey. However,
many companies struggle to translate their digital transformation initiatives into real
business value. High expectations of stakeholders are often not met or only partly
achieved. Enabling technologies like Robotic Process Automation (RPA) or Digital
Platforms tend to deliver only a fraction of their potential. A process-led approach to
digital transformation addresses these challenges. Better performing business
processes deliver at the end the value of digital transformations.

This presentation discusses key topics required to master the value-realization of digital
business transformation initiatives. Effective business process management becomes
the “value-switch” for digitalization. Process translate the integration of people and
internet-based digital technology into business value.

Participants will learn how to:

- Set the right priorities for transformations

- create pragmatically the foundation for a realistic business case
- accelerate analysis, design, and realization of digital processes
- align business and IT during the entire transformation
- deliver many of the transformation activities remotely

All findings are illustrated using case examples, mainly from financial and high-tech
companies. Key techniques, tools and technologies are explained in the context of those
practice cases.

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