Amadeus System Ticketing Manual

AM AD EUS
RESERVATI ON
&
TI CKETI N G
Am a de u s Qa t a r Tr a in in g Se r vice s
Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
122010 January 2011
2
Ta ble of Con t e n t s
CHAPTER 1................................................................................................................................. 10
Introduction to Amadeus Selling Platform ............................................................................ 10
Signing In................................................................................................................................... 11
Signing In / Signing Out on command page ........................................................................ 14
Duty Codes............................................................................................................................ 14
Signing Options ................................................................................................................ 14
Move between Areas ............................................................................................................... 15
Move between Work Areas Options.................................................................................. 15
Status of Work Areas........................................................................................................... 16
Local security ............................................................................................................................ 17
Creating an Agent Sign and Profile ................................................................................... 17
Deleting an Agent Sign........................................................................................................ 17
Command Recall/History ........................................................................................................ 18
Office Profile Display ............................................................................................................... 19
Customised Itinerary/Invoice message............................................................................. 20
CHAPTER 2................................................................................................................................. 21
Amadeus Help .......................................................................................................................... 21
Amadeus Online Help Options........................................................................................... 22
Amadeus Information System ................................................................................................ 23
Amadeus Information System Display Options ............................................................... 23
CHAPTER 3................................................................................................................................. 24
Encoding and Decoding .......................................................................................................... 24
Encoding and Decoding Options ....................................................................................... 24
Conversion ................................................................................................................................ 25
Conversion Options ............................................................................................................. 27
CHAPTER 4................................................................................................................................. 28
Amadeus Air.............................................................................................................................. 28
Amadeus Availability............................................................................................................ 30
Amadeus Schedule.............................................................................................................. 30
By Neutral Display............................................................................................................ 30
By Departure Time Display............................................................................................. 30
By Arrival Time Display ................................................................................................... 31
By Elapsed Travel Time Display.................................................................................... 31
Amadeus Availability / Schedule Options..................................................................... 32
DIRECT ACCESS ................................................................................................................ 32
Time Table............................................................................................................................. 34
Time Table Display Options ........................................................................................... 34
Flight Information...................................................................................................................... 35
Flight Information Display Options .................................................................................... 35
CHAPTER 5................................................................................................................................. 36
Passenger Name Record - PNR............................................................................................ 36
Name Element .......................................................................................................................... 37
Single Passenger Name ..................................................................................................... 37
Multiple Passenger with Same Surname ......................................................................... 38
Multiple Passengers with Different Surnames................................................................. 39
Passenger with an Infant .................................................................................................... 39
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Infant Surname Same as Adult Associated ................................................................. 39

Infant Surname Different with Adult Associated.......................................................... 40
Name Field Options ......................................................................................................... 40
Sell Segment............................................................................................................................. 41
Contact Field ............................................................................................................................. 44
Ticket Arrangement.................................................................................................................. 45
Received From ......................................................................................................................... 46
End of Transaction ................................................................................................................... 47
Ignore Transaction ................................................................................................................... 48
Canceling................................................................................................................................... 48
Retrieval..................................................................................................................................... 49
Retrieving a PNR By Record Locator ............................................................................... 49
Retrieving a PNR By Surname .......................................................................................... 49
Retrieving a PNR By Alphabet ........................................................................................... 49
Retrieving a PNR from Name List Display ....................................................................... 49
Retrieving a PNR by Flight Number and Name .............................................................. 50
Retrieve specified element in PNR................................................................................ 50
Retrieving a PNR by Flight Number .................................................................................. 50
Retrieving a PNR from List of Flight Search Display...................................................... 50
Steps To Create a PNR........................................................................................................... 51
Display the Availability / Schedule..................................................................................... 51
Sell the Air Segment/ Segments........................................................................................ 51
Enter the Name .................................................................................................................... 52
Enter the Contact Details .................................................................................................... 52
Enter the Ticket Arrangement Option ............................................................................... 53
Enter the Received From Element .................................................................................... 53
End Transaction to Save the PNR .................................................................................... 54
CHAPTER 6................................................................................................................................. 55
General Remark ....................................................................................................................... 55
Confidential Remark ................................................................................................................ 55
Itinerary Remark ....................................................................................................................... 55
Other Service Information (OSI) ............................................................................................ 56
Special Service Request (SSR) ............................................................................................. 57
Special Service Request for FOID .................................................................................... 57
Special Service Request for Passport (APIS) ................................................................. 57
Secure Flight Passenger Data (S.F.P.D) ......................................................................... 58
Frequent Flyer .......................................................................................................................... 59
Creating a Frequent Flyer SSR Element.......................................................................... 59
Advance Seat Request............................................................................................................ 60
Basic Seat Request – Non Smoking ................................................................................. 60
Basic Seat Request – Smoking ......................................................................................... 60
Seat Map Display ..................................................................................................................... 60
Seat Map Display from PNR Flight Segment .................................................................. 60
Open Flight Segment............................................................................................................... 61
Arrival Unknown - ARNK......................................................................................................... 62
Option Queue............................................................................................................................ 63
Queue to own Office on today’s Date ............................................................................... 63
Queue to own Office on Specified Date ........................................................................... 63
Reconfirming Segment............................................................................................................ 64
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Manually Insert Ticket Number .............................................................................................. 65

Printing ....................................................................................................................................... 66
Printing Options .................................................................................................................... 66
History ........................................................................................................................................ 67
History Options: .................................................................................................................... 68
History Element Codes.................................................................................................... 69
CHAPTER 7................................................................................................................................. 71
Segment Re-Book.................................................................................................................... 71
Copy / Clone PNR.................................................................................................................... 72
Individual PNR Security .......................................................................................................... 72
Steps to Creating PNR Security Element......................................................................... 72
Read Access (R) .............................................................................................................. 72
Read/Write Access (B) .................................................................................................... 72
No Access (N)................................................................................................................... 73
Options............................................................................................................................... 73
Splitting a PNR ......................................................................................................................... 73
Steps to Splitting PNR ......................................................................................................... 74
CHAPTER 8................................................................................................................................. 77
Amadeus Queues..................................................................................................................... 77
Queue Numbers ................................................................................................................... 77
Categories ............................................................................................................................. 77
Date Ranges ......................................................................................................................... 77
Amadeus Queue types:................................................................................................... 78
Range Code ...................................................................................................................... 78
Queue Count..................................................................................................................... 79
Queue Display options ........................................................................................................ 79
Queue Options...................................................................................................................... 79
Queue Delay ......................................................................................................................... 80
Queue Removing ................................................................................................................. 80
Queue Ignore ........................................................................................................................ 80
Placement in Queue ............................................................................................................ 80
Sending Queue Message ................................................................................................... 80
Travel Information .................................................................................................................... 81
CHAPTER 9................................................................................................................................. 83
Amadeus Fares ........................................................................................................................ 83
Fare Quote Follow-Up Entries............................................................................................ 84
Itinerary Pricing Entries ....................................................................................................... 84
AIS Pages for Fare Quote .................................................................................................. 85
Fare Quote Display - FQD ...................................................................................................... 86
Fare Quote Display Explanation ........................................................................................ 87
Fare Quote Display Options ............................................................................................... 92
Fare Quote Notes..................................................................................................................... 92
Fare Quote Routing ................................................................................................................. 93
Follow-Up Entries after Fare Quote Display .................................................................... 93
Currency Conversion Entries ............................................................................................. 93
Rate Of Exchange................................................................................................................ 93
Excess Baggage Charges .................................................................................................. 94
Mileage................................................................................................................................... 94
Informative Pricing ................................................................................................................... 95
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Journey Type Limits............................................................................................................. 95

Informative Pricing on Command Page............................................................................ 96
FQP Options ....................................................................................................................... 100
Informative Pricing Mask on Command Page ............................................................... 101
Pricing Mask Explanation.............................................................................................. 102
Stopover, Transfers, and Surface in the Mask .......................................................... 103
Informative Pricing Options........................................................................................... 105
Booking Reservation Designator ......................................................................................... 106
Itinerary Pricing....................................................................................................................... 107
Pricing conditions apply for Itinerary Pricing.................................................................. 107
Price a PNR............................................................................................................................. 108
Price for Single Passenger PNR...................................................................................... 108
Price Multi-Passengers PNR............................................................................................ 110
Price a PNR without Creating Ticket Image (TST) ....................................................... 111
Itinerary Pricing Options................................................................................................ 112
Amadeus Best Buy Pricing ................................................................................................... 113
Amadeus Best Buy Entries ............................................................................................... 113
Amadeus Best Buy with Automatic Rebooking ......................................................... 114
Amadeus Best Buy with Manual Rebooking.............................................................. 117
Amadeus Best Buy to Display Lowest Applicable Fare ........................................... 119
Best Buy options ............................................................................................................ 120
List of Fares......................................................................................................................... 120
CHAPTER 10............................................................................................................................. 121
Amadeus Central Ticketing .................................................................................................. 121
Area Reporting Plans / Bank Settlement Plans............................................................. 122
Ticketing Agreement Table............................................................................................... 123
Electronic Ticket ..................................................................................................................... 124
Steps To Issue an Electronic Ticket................................................................................ 124
Steps to Issue Net /Market /Selling Fare Ticket ............................................................ 126
Cryptic Entries to Update TST / Ticketing Fields ...................................................... 128
Display an Electronic Ticket Record ................................................................................... 130
E-Ticket Display options.................................................................................................... 131
Status Indicators of Electronic Ticket Record................................................................ 131
Void / Cancel an Electronic Ticket Record......................................................................... 132
Steps to Void/Cancel Electronic Ticket........................................................................... 133
Revalidation An Electronic Ticket ........................................................................................ 135
Steps for Revalidating an E-Ticket .................................................................................. 135
CHAPTER 11............................................................................................................................. 137
Reissue an Electronic Ticket ................................................................................................ 137
Steps to Reissue an Electronic Ticket ............................................................................ 138
Reissue of Unutilised Ticket ......................................................................................... 138
Reissue of Partially Used Ticket .................................................................................. 152
CHAPTER 12............................................................................................................................. 167
Amadeus Automated Refunds ............................................................................................. 167
Steps to Process Automated Refunds............................................................................ 168
Unused Electronic Ticket Refund .................................................................................... 169
Partial/Half Published Fare Refunds ............................................................................... 170
Cryptic Entries to update Refund record .................................................................... 172
Amadeus Reports................................................................................................................... 173
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Options............................................................................................................................. 173
Transaction Group with QTX Option ........................................................................... 173
Transaction types with QTC option ............................................................................. 173
Query Report....................................................................................................................... 174
Summary Report ................................................................................................................ 174
Daily Report......................................................................................................................... 174
Item Report.......................................................................................................................... 175
Printing Report.................................................................................................................... 175
Transaction Report ............................................................................................................ 175
CHAPTER 13............................................................................................................................. 176
Customer Profile..................................................................................................................... 176
Profile Mode Command..................................................................................................... 176
Profile Access Transaction ........................................................................................... 176
Profile End Transaction ................................................................................................. 176
Profile Ignore................................................................................................................... 176
Create Traveler Profile ...................................................................................................... 177
PNR Transferable Indicators ............................................................................................ 177
General Information Section............................................................................................. 178
Document Information Section......................................................................................... 179
Follow up Section ............................................................................................................... 179
Create a Profile from a PNR............................................................................................. 180
Create a PNR from a Profile............................................................................................. 180
Create Company Profile.................................................................................................... 181
Associate Traveler to Company Profile .......................................................................... 181
Display Traveler Profile ..................................................................................................... 181
Display Company Profile................................................................................................... 181
Modifying a Profile.............................................................................................................. 182
Deactivate and Reactivate a Profile ................................................................................ 182
CHAPTER 14............................................................................................................................. 183
Amadeus Hotel ....................................................................................................................... 183
Encode/Decode Hotel Chain ........................................................................................ 183
Hotel Chain Information ................................................................................................ 183
Hotel List.............................................................................................................................. 183
Hotel Availability ................................................................................................................. 184
Hotel Room Type Codes............................................................................................... 185
Room Category Codes.................................................................................................. 186
Codes ............................................................................................................................... 186
Single Property Display ..................................................................................................... 187
Options............................................................................................................................. 188
Availability Options......................................................................................................... 188
Availability and Rates from a PNR .................................................................................. 189
Hotel Features .................................................................................................................... 190
Hotel Features Category Codes .................................................................................. 190
Point of Reference ............................................................................................................. 191
List of Categories ........................................................................................................... 191
Hotel Pricing........................................................................................................................ 192
Options............................................................................................................................. 193
Hotel Rate Change ............................................................................................................ 194
Hotel Terms......................................................................................................................... 194
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Hotel Inventory.................................................................................................................... 195

Options............................................................................................................................. 195
Hotel Sell ............................................................................................................................. 196
Sell Options ..................................................................................................................... 198
Hotel Modification............................................................................................................... 199
Critical Options ............................................................................................................... 199
Non-Critical Options....................................................................................................... 199
CHAPTER 15............................................................................................................................. 200
Amadeus Cars ........................................................................................................................ 200
Car Location List ................................................................................................................ 201
Car Location Policy ............................................................................................................ 202
Car Availability and Rates Display .................................................................................. 203
Car Type Codes ............................................................................................................. 204
Car Availability Options ..................................................................................................... 206
Car Rate Categories .......................................................................................................... 207
Rate Category Codes ........................................................................................................ 207
Car Rate Features.............................................................................................................. 208
Car Sell ................................................................................................................................ 209
Access Level ................................................................................................................... 209
Car Sells Options: .......................................................................................................... 210
Modifying Car Segment..................................................................................................... 212
CHAPTER 16............................................................................................................................. 213
Amadeus Insurance ............................................................................................................... 213
Provides and Products ...................................................................................................... 213
Product Features................................................................................................................ 215
Price and Sell Insurance ................................................................................................... 216
Insurance Sell Options ...................................................................................................... 218
Individual Policy.............................................................................................................. 218
Family Policy ................................................................................................................... 218
Long Sell.............................................................................................................................. 219
Adding Option ..................................................................................................................... 220
Sell Insurance without Having PNR ............................................................................ 222
Sell Insurance in the Existing PNR.............................................................................. 223
Retrieving a PNR with Insurance Element ..................................................................... 223
Canceling an Amadeus Insurance Element................................................................... 224
Confirming the Insurance Pricing .................................................................................... 224
Add/Change ........................................................................................................................ 224
Print / Display Insurance Certificate ................................................................................ 224
CHAPTER 17............................................................................................................................. 225
Amadeus Quick Reference................................................................................................... 225
Signing In / Signing Out ................................................................................................ 225
Decode / Encode............................................................................................................ 225
Conversion ...................................................................................................................... 225
Help .................................................................................................................................. 226
Amadeus Information Pages ........................................................................................ 226
Availability / Schedule /Timetable................................................................................ 226
Follow-Up Entries for Availability /Schedule / Timetable ......................................... 227
Flight Information............................................................................................................ 227
Sell Air Segment............................................................................................................. 228
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Name Field ...................................................................................................................... 228

Contact Field ................................................................................................................... 228
Ticket Arrangement Field.............................................................................................. 228
Received From Field...................................................................................................... 228
End Transaction ............................................................................................................. 228
Retrieval PNR ................................................................................................................. 229
Minimum Connecting Time ........................................................................................... 229
Frequent Flyer ................................................................................................................ 229
Advance Seat Request.................................................................................................. 229
Other Service Information - OSI................................................................................... 229
Services Required - SSR .............................................................................................. 230
Cancellation..................................................................................................................... 230
Change Segment Data.................................................................................................. 230
Retrieve History .............................................................................................................. 230
Remarks........................................................................................................................... 230
Replicate PNR ................................................................................................................ 230
Split PNR ......................................................................................................................... 231
Claim PNR....................................................................................................................... 231
Printer / Printing.............................................................................................................. 231
Past Date PNR ............................................................................................................... 232
Manual Ticket Number .................................................................................................. 232
Timatic.............................................................................................................................. 232
Queues............................................................................................................................. 232
Bank Settlement Plan .................................................................................................... 232
Fare Quote Display ........................................................................................................ 233
Follow-Up after Fare Quote Display............................................................................ 233
Currency Conversion ..................................................................................................... 233
Excess Baggage Charges ............................................................................................ 233
Rate Of Exchange Display............................................................................................ 234
Informative Pricing ......................................................................................................... 234
Itinerary Pricing............................................................................................................... 234
Insert /Update TST Information (Cryptic Entries)...................................................... 235
Printing Ticket ................................................................................................................. 236
Display Electronic Ticket Record ................................................................................. 236
Voiding an Electronic Ticket Record ........................................................................... 236
Refunding an electronic ticket ...................................................................................... 237
Reprint ITR ...................................................................................................................... 237
Document Report Display ............................................................................................. 237
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CH APTER 1
I n t r odu ct ion t o Am a de u s Se llin g Pla t for m

The Am adeus Selling Plat form is a com prehensive browser- based front office
plat form designed specifically for t ravel agent s.
Am adeus Selling Plat form ( Vist a ) offers you a graphical int erface t o t he
Am adeus syst em m aking it easier for you t o sell t ravel, increase your
product ivit y and focus on delivering great cust om er service.
Designed using t he lat est web t echnology, t he int uit ive graphical int erface
enables bot h new and expert users t o m ake t he m ost out of t he Am adeus
syst em .
The Graphic page provides int uit ive access t o fam iliar Am adeus host
funct ionalit y for any agency. To com plet e a t ransact ion, click on a but t on and
fill in t he blanks. You can book and price flight s, reserve hot el room s and
cars, and view inform at ion on a full range of t ravel services. Pop- up
inst ruct ions and explanat ions guide t he novice user.
10
Sign ing I n
To launch t he Am adeus Selling Plat form Applicat ion, St art int ernet explorer
and ent er t he URL ( h t t p:/ / a m a de u svist a .com )
The Welcom e page will display as:
Click on link at t he left of t he screen t o init iat e t he applicat ion

fo r sign- in.
11
I n t he Sign- I n window, ent er your agent sign det ails and password. Select
t he work areas you would like t o sign in t o and click on sign in icon.
You can also signing in t o pract ice t raining.
12
Click on OK t o st art working
13
Sign ing I n / Sig n ing Ou t on com m a nd pa ge

Two t ype of sign m odes use in Am ade us a r e:
1 . Sign in t o product ion m ode JI
2 . Sign in t o t raining m od e JJ
Signing in t o first available area, ent er JI 0 4 0 2 ZM / GS
Ex pla n a t ion :
JI Sign in t ra n sa ct io n code
2 3 4 5 XY Agent sign
/ GS Slash followed by t he dut y code
D u t y Code s
AS Agent sell ( t ravel agent s only) PR Program m er
CE Cust om er engineer RC Space cont rol
GS Ge n e r a l sa le s a ge n t SU Su pe r visor
PD Pre/ post depart ure agent TR TTY rej ect agent
For each t erm inal t here are six work areas. W hen agent s share a t erm inal,
each agent can work independent ly in a different area. When one agent uses
a t erm inal, t hat Agent can use all six work areas. The areas are ident ified as
A, B, C, D , E, and F.
Sign in g Opt ion s

Sign- in ent ry t o t he first available area: JI 0 0 0 0 AA / GS
Sign- in t o work area A : JI A 0 0 0 0 AA / GS
Sign- in t o m ult iple areas: JI A/ B/ F0 0 0 0 AA/ GS
Sign- in t o all work area: JI * 0 0 0 0 AA / GS
Sign- in wit h password JI 0 0 0 0 AA/ GS – a m a de us1
Display t he st at us of work areas: JD
Re- display t he Sign- in m essage: JB
Sign- in t o Pract ice Tr aining: JJ0 0 0 0 AA / GS
Sign- out of t he current act ive area: JO
Sign- out of t he specific area: JO B
Sign- out of m ult iple work areas, wit h t he sam e agent : JO A/ C/ F
Sign- out of all work areas: JO *
14
I f you have a PNR displayed in a part icular area, t he syst em displays t he

m essage PNR Present – please finish or ignore. You m ust ignore or end
t ransact s t he PNR before you can sign out .
The Am adeus syst em scans all signed- in t erm inals at 30- m inut e int ervals. I f
you have not perform ed a t ransact ion on your t erm inal wit hin t he la st 30
m inut es, t he t erm inal is aut om at ically signed out .
M ove be t w e e n Ar e a s
W hen you sign in t o m ore t han one area, you can m ove from one t o anot her
b y ent ering JM Followed by t he work area you want t o Move t o.
For exam ple: JM B
I f you want t o m ove t o anot her area where m ore t han one agent is signed in
t o t he sam e Term inal, ent er JM and t he last t wo let t ers of your sign.
For exam ple: JM X Y
M ove be t w e e n W or k Ar e a s Opt ion s

Sign in t o anot her wo rk area: JX C
Move t o a specific work area: JM B
Move t o a work area by agent Sign: JM AA
Suspend a work area t em porarily: JS
NOTE:
Please don’t share your password wit h any one nor leave a writ t en t race of it ,
Sign- out of your account when you leave your desk, Change your password
at least every 90 days, and don’t re- use any of your last 12 passwords.
15
St a t u s of W or k Ar e a s
To display St at us of t he work areas of Sign- I n, Ent er: JD
Syst e m Re spon se :
Ex pla n a t ion :
8 CB2 B0 0 F Term inal num ber
D OH 1 A0 9 8 0 Office id
AGY Pseudo cit y code as a t ravel agency
TM Tim e since last t ransact ion in t his area
M OD PRD for product ion, or TRN for pract ice t raining
SG Last t wo charact ers of agent sign
DT Dut y code
LG Language code
TI M E Syst em t im e display ( 24: 24hr clock) ( 12: 12hr clock)
QCAT Queue cat egory used for agent sign sort ing
ACT Act ive queue
Q Act ive cat egory
STATUS St at us of Sign- in
N AM E Nam e of t he first passenger ent ered in t he PNR.
16
Loc a l se cu r it y
Many of t he secur it y feat ures in Am adeus are cont rolled cent rally b y t he
Am adeus securit y adm inist rat or ( ASA) . However, t he local securit y funct ions
in Am adeus allow m any of t he securit y feat ures of an office t o be m aint ained
by one or m ore pe ople in t hat office. Such a person is known as t he local
securit y adm inist rat or ( LSA) .
The LSA can creat e and m aint ain sign banks and securit y profiles for t he
agent s in his or her office.
Cr e a t in g a n Age n t Sign a n d Pr ofile

You can cre at e an agent sign and add t h e sign t o t he sign bank if you have
ASA or LSA right s.
Any securit y at t ribut es t hat t he LSA does not ent er will t ake t he values from
t he office default at t ribut es.
Exam ple ent ry:
JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD
JGA Tran sact ion code

1234AB New Agent Sign
.DOHQR2104 ( .) Dot and followed by office id
/DUTA Slash, followed by Dut y Code securit y at t ribut e
-GS Dash, followed by Dut y Code ( GS / AS / SU)
/USN Slash, followed by Usernam e Securit y at t ribut e
-NISHAD Dash, followed by User nam e
D e le t in g a n Age n t Sign
An agent sign can be delet ed from t he sign bank by Am adeus securit y
adm inist rat or ( ASA) or t he local securit y adm inist rat or ( LSA) .
Exam ple ent ry:
JGX1234AB.DOHQR2104
17
Com m a n d Re ca ll/ H ist or y

Com m and recall is a funct ion t hat allows you t o redisplay your previous Ent ries.
T r a n sa ct ion Code D e scr ipt ion
RE To recall your last ent ry
RE2 To recall t he ent ry you m ade before last ent ry
The Hist ory funct ion t ab allows you t o view what ent ries you have m ade:
18
O ffice Pr ofile D ispla y

Every Am adeus t erm inal is associat ed t o an office id. The office id is
st ruct ured as follows, For Exam ple office id: D OH QR2 9 0 0
Ex pla n a t ion :
D OH Cit y or airport code for t erm inal locat ion
QR Corporat e code for airline, t ravel agency, hot el, car, et c…
2 Corporat e qualifier code as t ravel agency
0 - Syst e m u se r a ir lin e s 6 - Tour provider

1 - Part icipat ing airlines 7 - Surface provider
2 ,3 - Tr a ve l a ge n cie s 8 - Ot her provider
4 - Hot el provider 9 - Wholesaler
5 - Car provider
900 Office num ber
The office profile is t he securit y record which cont rols m any funct ional
feat ures at office level. An office profile record is at t ached t o each exist ing
office id. Many t ransact ions check t he office Profile for securit y reasons. To
display your own office profile, ent er: PV
To display t he office profile for anot her office, ent er:
PV / D OH QR2 1 2 0 ( Office I d) or PV / 6 5 2 0 9 8 9 6 ( I ATA N u m be r )
“ AN C” fie ld of t he office profile indicat es t he office has Aut horit y

t o issue t icket s.
19
Cu st om ise d I t in e r a r y/ I n voice m e ssa ge

There are 40 cust om ised it inerary/ invoice m essage lines. They m ust be
st ored individually.
To updat e t his field, ent er, for exam ple:
PVU/ C0 1 - TEXT
To delet e t he t ext in t his field, ent er:
PVU/ C0 1 -
'01' is t he line num ber, bet ween 01 and 40.t he t ext can be 1- 61 charact ers
long.
To add office opening hours ( 0800 – 2000 SAT – THU)
PVU/ OOH - 0 8 0 0 ,2 0 0 0 :7 6 1 2 3 4
20
CH APTER 2
Am a de u s H e lp
Online help cont ains a det ailed descript ion of a ll t he ent ries t hat can be used
in t he Am adeus cent ral syst em . Online help is int ended t o provide you wit h
t h e m ost up t o- dat e support in t he use of The Am adeus cent ral syst em . The
inform at ion it cont ains is im m ediat ely updat ed as soon as funct ional
enhancem ent is m ade t o t he syst em . You can display help I nform at ion any
t im e, even before you sign in t o t he sy st em , by ent ering: H ELP or HE
You can also access help in t he following ways:

- By Su bj e ct in de x
- By Tr a nsa ct ion code
- By Qu ick pa t h
The m ain subj ect index provides quick pat hs t o various subj ect s. For
e xam ple, t he fares subj ect Cont a ins over 20 pages dealing wit h various
aspect s of fares. To access t he index for t he " Fares” Subj ect ,
Ent er: H E FARES
The index provides a list of all t he pages cont ained in t hat subj ect , and how
t o get t o each page. For Exam p le, t o go t o t he in t rodu ct ion Pa ge,
Ent er: GP I N T
You can display help on every t ransa ct ion code used in t he Am adeus syst em .
To request help for A Transact ion, ent er: H E ( t r a n sa ct ion code )
For exam ple: H E FQD
To access help pages, you have a choice of quick pat h ent ries, which all begin
w it h: H E
You can find som e of t hese quick pat hs list ed in t he m ain help index, or in t he
a lphabet ical index, or wit hin a page. For exam ple t he quick Pat hs t hat can be
u sed t o access help on t icket ing are:
H E TI CKETI N G
H E TI CKET
H E TI C
I f you m ake a m ist ake in an ent ry, t he syst em displays an error m essage. I f
t h is happens, you can Display online help for t he t ransact ion Code t hat you
e nt ered incorrect ly by ent ering: H E/
21
I f your error involves a m ult iple elem ent ent ry, Am adeus displays t he help
p age for t he first Transact ion code used in t he Ent ry. The inform at ion in a
h elp page usually begins wit h an exam ple of t he basic ent ry you can use for
t h at applicat ion.
A t able of cont ent s follows which list s t he sect ions in t he page and indicat es
h ow t o display t hem . For exam ple, t o m ove t o t he sect ion st art ing on line
106, ent er: M S1 0 6
Am a de u s On lin e H e lp Opt ion s

Help on Help: HE HE
Help on a specific t ransact ion: HE NM
Help on a specific t opic: H EPN R N AM E
St ep- by- st ep inst ruct ion for com m on t asks: H E STEPS
Help on t he last t ransact ion ent ered: H E/
List of updat es t o online help: H E UPD ATES
22
A m a de u s I n for m a t ion Syst e m

A I S is a cent ral source of reference inform at ion available t o all Am adeus
u sers. Som e part s of AI S are updat ed by Am adeus, ot hers by Ext ernal
providers.
You can display AI S pages at any t im e, even when you are not signed int o
Am adeus. I f you are working in Am adeus, you can display AI S and t hen
ret urn t o your previous act ivit y.
You can m ove t o t he page you want t o display by using special short
com m ands called quick pat hs. For exam ple, t o access t he Qat ar Airway s page
ent ers: GG AI R QR
To display m ain index of AI S t opic ent er: GG AI S
A m a de u s I n for m a t ion Syst e m D ispla y Opt ion s

Display AI S I NDEX: GG AI S
Airline in Am adeus: Access Level: GG PCAL ACC
Airline in Am adeus: Funct ion Levels: GG PCAL FUN
List of carriers wit h origin cou nt r y : GG PCAL AI R
Am adeus funct ions support ed by a specific airline: GG PCA LH
List of airline having t heir own AI S pages: GG AI R AI S
I nform at ion provided by a sp ecif ic airline: GG AI R QR
Airline's cit y inform at ion: GG AI R LH N YC
I nform at ion about Am adeus Cars: GG CAR
I nform at ion on a specific car com pany: GG CAR ZI
I nform at ion about Am adeus Hot els: GG H TL
I nform at ion on a specific hot el chain: GG H TL SI
Product announcem ent s in Am adeus: GG N EW S
Weat her forecast for a specif ic cit y: GG W EA JN B
I nform at ion on specific Airport : GG APT CD G
I nform at ion on a specific cou nt ry: GG COU QA
I nform at ion from a specific Am adeus ACO: GG AM A QA
I nform at ion on Am adeus I nput & Out put codes: GG COD E
23
CH APTER 3
En codin g a n d D e codin g
Am adeus uses codes t o represent locat ions, com panies, and equipm ent in t he
ent ries you use in Am adeus and t he displays t hat are ret urned t o you
Therefore you nee d t o be able t o int erpret t he Codes you see and use.
Th e En code a n d D e code t r a n s a c t ion s a llo w you t o:

1 - D ispla y t h e cod e for a fu ll n a m e t h a t y ou e n t e r
2 - D ispla y t h e fu ll n a m e for a co de t h a t y ou e n t e r
3 - I n som e ca se s, displa y a fu ll list of code s
You ca n e n code a n d de code :

Loca t ion s ( Cou n t r ie s, Cit ie s, St a t e s)
Com pa n ie s ( Air lin e s, Ca r s, H ot e ls, Ra il)
Equ ipm e n t ( Ca r s, Air cr a ft )
To Encode an I ATA Nam e: D AN ( I ATA N a m e )
Ex a m ple s: D AN Lon don
D AN H e a t h r ow
To Decode an I ATA Code: D AC ( I ATA Code )
Ex a m ple s: D AC LON
D AC LH R
En codin g a n d D e codin g Opt ion s

Encode for Locat ion: DAN RI YAD H
Encode/ Decode a count ry: DC QATAR
Encode/ Decode a st at e: DNS W ASH I N GTON
Encode/ Decode an airline: DNA EM I RATES
Encode/ Decode an aircraft : DNE 7 4 7
Encode/ Decode a Hot el: DNH M ARRI OTT
Encode/ Decode a car com pany: DNC AVI S
Decode Cit y/ Airport from t hree let t ers code: DAC LAX
List all Airport s for Cit y: DB N YC
Decode an airline 2 let t er code: DNA GF
Decode an airline num ber: DNA 0 7 2
List t he st at es for a count ry: DNS US
Nearest Ten Airport s DAN CH I CAGO/ N
Locat ion st art wit h let t er ‘’A’’ in a count ry DAN A / FR
24
Con ve r sion
You can add, m ult iply, subt ract , and divide, as follows:
TO DO THIS SYMBOL EXAMPLE
Add ; DF120; 25
Subt ract - DF 30- 20
Mult iply * DF 30* 3
Divide / DF 20/ 2
You can calculat e t he base fare, t ot al fare, or sales t ax by adding a

percent age t o t he base fare, or subt ract ing a percent age from t he t ot al. For
b ot h adding and subt ract ing, t he ent ry is t he sam e: D F3 7 0 P1 0
You can use t he D D t ransact ion as:

A ca le n d a r : To display days of t he week, dat es, and t he num ber o f days bet ween different
dat es.
A clock : To d isplay t he t im e at different locat ions, t im e differences, and elapsed Flight
t im es.
To disp lay t he day of t he week for a specific dat e in t he current year, ent er,
For exam ple: D D 3 1 D EC
S yst e m Re spon se :
FRI 3 1 D EC1 0
To display t he day of t he week for a specific dat e in anot her year, specify t he
y ear, Ent er: D D 0 4 FEB 0 9
W ED 0 4 FEB0 9
To display t he syst em dat e, ent er: D D
Syst em Tim e is 0 9 4 6 / 0 9 4 6 A on TH U0 7 OCT1 0
You can display t he following t im es:

1 - Th e cur r e n t t im e for a nyw h e r e in t h e w or ld
2 - Th e t im e diffe r e n ce be t w e e n a n y t w o loca t ion s
3 - Th e t im e in on e cit y r e la t ive t o a n ot h e r
4 - Th e e la pse d flyin g t im e be t w e e n t w o cit ie s
Current t im e in anot her cit y and difference bet ween t hat cit y and your own,
Ent er: D D LON
25
Tim e in anot her cit y com pared t o a specified t im e t o a not her cit y,
Ent er: D D LON 1 8 0 0 / N YC
To display t he elapsed flying t im e bet ween t wo cit ies, ent er for exam ple:
D D P AR1 3 3 5 / LAX1 7 2 0
Ex pla n a t ion :
DD Transact ion code
PAR Code for cit y of depart ure
1335 Depart ure t im e
/ Separat or
LAX Code for cit y of arri v al
1720 Arrival t im e
To display t he dat e for a specific cit y, ent er, for exam ple: D D SYD
SYD Time Is 2049/ 849P on FRI08OCT10
SYD is 10HRS 00MIN Later
To display a dat e a specified num ber of days aft er a given dat e, ent er,
For exam ple: D D 2 5 JAN / 3 0
S yst e m Re spon se
WED24FEB09
To display a dat e a specified num ber of days before a given dat e, ent er, for
e xam ple: D D 2 5 FEB/ - 3 0
TUE26JAN10
You can com bine t he last t wo ent ry t ypes t o calculat e a series of dat es before and/ or
a ft er t he Specified dat e. For exam ple, ent er: D D 1 8 FEB/ - 7 / 7 / 3 0
THU11FEB10/THU25FEB10/SAT20MAR10
To display t he num ber of days bet ween t w o dat es, ent er,
For exam ple: D D 1 4 JUL/ 2 5 D EC
164
26
Con ve r sion Opt ion s

Calculat e Percent ag e: DF 9 5 0 P 1 0
Calculat e t im e Difference bet ween t wo Cit ies: D D PAR/ N YC
Tim e for Specific Cit y: D D SYD
Com pare Two Cit ies Tim e: D D N YC1 8 0 0 / LON
Num ber of Days aft er Dat e: D D 1 2 D EC/ 2 7
Num ber of Days before Dat e: D D 1 2 D EC/ - 1 4
Day of t he week for t he Dat e: D D 2 5 D EC
27
CH APTER 4
Am a de u s Air
Am adeus Air provides airlin e Schedule and availabilit y inform at ion for flight
t h at have seat s available for sale. Availabilit y and schedule displays con t ain
flight s for airlines t hat have a sales agre em ent wit h Am adeus.
Airlines can have t he followi ng access levels wit h Am adeus:

Acce ss I n dica t or D e scr ipt ion
: A m a de u s Acce ss Upda t e
o Real- t im e schedule inform at ion including flig ht
irregularit ies is shown in Am adeus principal
displays.
o Seat count s are fully num eric: 9 st and for 9 or

m ore seat s availa ble and any figure below 9
indicat es t he act ual num ber of seat s left .
o Sales will be lim it ed t o t he sales quot a per class

of service indicat ed by t he part icipat ing airline.
o Booking act ion code: SS ( seat sold) .

. A m a de u s Acce ss Se ll
o Seat s sold from any Am adeus display are
im m ediat ely confirm ed or rej ect ed by t he airline.
So booking confirm at ions are guarant eed.
o The airline’s own record locat or is sent t o

Am adeus and included in t he PNR t hrough t he
Record Ret urn funct ion.
/ Am a de u s Fu ll Acce ss
o Am adeus Full Access is t he com binat ion of
Am adeus Access Updat e and Am adeus Access
Sell.
o Am adeus always m irrors t he exact st at us of t he

airline’s invent ory regarding availabilit y and
schedules.
o Bookings m ade are t ransm it t ed im m ediat ely t o

t he airline and sim ult aneously decreased from
t he airline’s own invent ory.
o Seat confirm at ions are guarant eed.
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A cce ss I n dica t or D e scr ipt ion

* D ir e ct Acce ss
o Connect s users t o t he airline’s own flight
invent ory on a secondary, carrier- specific
display.
o Gives im m ediat e, up t o dat e inform at ion on seat

availabilit y, flight schedules as well as flight
inform at ion and seat m aps.
o Sales are report ed t o t he t arget airline in a

t elet ype m essage sent aft er EOT.
o Seat sales m ade are guarant eed ( no rej ect

perm it t ed) .
Bla n k St a n da r d Acce ss
o Flight schedules and availabilit y are updat ed
weekly via t ape or t elet ype m essage.
o Sale s report ed t o t he t arget airline via t elet ype

m essage aft er EOT.
o A booking is considered as accept ed aft er 24

hours unless t he airline ret urns wit h an
accept ance or a denial m essage wit hin 24hours.
o Booking act ion code: SS ( seat sold) .
29
Am a de u s Ava ila bilit y

An Am adeus availabilit y display shows all flight s wit h at least one seat
available for sale or Wait list , for all airlines which have sales agreem ent wit h
Am adeus. Based on t he t ransact ion code and param et ers you use t o request
t he display.
Am a de u s Sch e du le
An Am adeus schedule display shows all flight s operat ed by all airlines who
subm it schedule I nform at ion t o Am adeus, for airlines t hat have a sales
agreem ent wit h Am adeus, availabilit y st at us codes are shown for each class
of service, regardless of whet her seat s are Available, availabilit y St at us codes
are shown for each class of service, regardless of whet her seat s are available.
The schedule display also shown flown flight s availabilit y and schedule
displays include flight s up To 361days in t he fut ure ( less for som e airlines)
And up t o 3 days in t he past are st ored in t he syst em . Flight s in t he past are
shown in an availabilit y display wit hout availabilit y st at us Codes.
The Transact ion code for a neut ral availabilit y is ( AN ) or neut ral
schedule is ( SN ) .
To request A different t ype of display, replace AN or SN wit h any

of t he follow ing:
AA or SA For A display by arrival t im e
AD or SD For A display by depart ure t im e
AE or SE For A display by elapsed t ravel t im e
By N e u t r a l D ispla y
A neut ral display ( AN or SN ) shows flight s depart ing up t o one hour before
t h e depart ure t im e you specify. I f you do not specify A t im e, t he display
in cludes flight s depart ing up t o one hour before The current t im e ( for t he
current dat e) or flight s depart ing from 0000 ( m idnight ) on The day of
d epart ure ( for a fut ure dat e) .
B y D e pa r t u r e Tim e D ispla y
A display by depart ure t im e ( AD or SD ) shows flight s in order of depart ure
and st art s wit h flight s depart ing up t o one hour before t he t im e you specify.
I f you do not specify a t im e, t he display st art s wit h flight s depart ing up t o
one hour before t he current t im e ( for t he current dat e) or flight s depart ing
from 0000 ( m id night ) on t he day of depart ure ( for a fut ure dat e) .
30
By Ar r iva l Tim e D ispla y

A display by arrival t im e ( AA or SA ) shows flight s in order of arrival and
st art s wit h flight s arriving up To one hour before t he t im e you specify. I f you
do not specify a t im e, t he display st art s wit h flight s arriving up one hour
before t he current t im e ( for t he current dat e) or flight s arriving from 0000
( Mid night ) on t he day of ar rival ( for a fut ure dat e) .
By Ela pse d Tr a ve l Tim e D ispla y

A display by elapsed t ravel t im e ( AE or SE ) shows flight s in t he order
det erm ined by t he f ollowing calculat ion: t he act ual elapsed flight Tim e
( including st opover and connect ing t im e) plus t he t im e bet ween t he
depart ure t im e you specify and t he act ual depart ure t im e of t he flight . For
exam ple: Assum ing you specify a depart ure t im e of 1600, t he following t able
shows t he order in which four flight s would appear on t he availabilit y or
schedule display.
The order of flight s described below applies t o all t ypes of availabilit y and
schedule display for European Union regulat ions except USA.
1 . N on - st op fligh t s, by de pa r t u r e t im e ( e a r lie st t o la t e st )
2 . D ir e ct fligh t s, by e la pse d fligh t t im e ( sh or t e st t o lon ge st )
3 . Fligh t s w it h a n e qu ipm e n t ch a n ge e n r ou t e a nd con n e ct ion s by e la pse d
fligh t t im e
Two and t hree segm ent connect ions, online connect ions, and int erline
connect ions are not sort ed. European Union regulat ions apply in m ost
Am adeus m arket except t he US ACO.
31
A m a de u s Ava ila bilit y / Sch e du le Opt ion s

To request an availabilit y or schedule display
For One- w ay rout ing AN 1 1 JUL D OH D XB
SN 1 1 JUL D OH D XB
For Specific Tim e, AN 1 1 JUL D OH D X B 0 9 0 0
SN 1 1 JUL D OH D XB 0 9 0 0
For Specific Carrier, AN 1 1 JUL D OH D XB / A QR
SN 1 1 JUL D OH D XB / A QR
For Specific Class, AN 1 1 JUL D OH D XB / C F
SN 1 1 JUL D OH D XB / C F
For Specific Cabin, AN 1 1 JUL D OH D XB / K F
SN 1 1 JUL D OH D XB / K F
For Spe cific Transit point ( Via) , AN 1 1 JUL D OH D XB / X AUH
SN 1 1 JUL D OH D XB / X AUH
Com binat ion, AN1 1 JUL D OH D XB 0 9 0 0 / X AUH / A GF / C F
SN 1 1 JUL D OH D XB 0 9 0 0 / X AUH / A GF / C F
D I RECT ACCESS
Direct access provides you wit h direct access t o t he reservat ion syst em s of
m aj or airlines. Using st andard Am adeus ent ries, you can obt ain current
inform at ion on availabilit y of seat s t hrough a real Tim e link bet ween Am adeus
and t he airline. By accessing t he airline's reservat io n syst em dire ct ly, you ca n
see t he last seat available on a flight , wit hout t he airline rej ect ing t he
booking aft er end t ransact ion. Flight s can be sold ev e n if t h e y are on request ,
or show a wait list st at us on ot her t ypes of Am adeu s displa y . Yo u can see up
t o m axim um of 26 classes of service in a direct access display. All Am adeus
users can direct ly access t he inve nt ory syst em s of t he Airlines t hat have a
d irect access agreem ent wit h Am adeus. Link bet ween Am adeus and t he
a irline invent ory syst em for 3- m inut es only. When you know t hat t he airline
h as a direct access agreem ent wit h Am adeus, ent er t he num ber 1 Followed
b y t he t wo- let t er airline code.
You can only use t he availabilit y- by- depart ure t im e ( AD ) Transact ion code.
Ent er, for exam ple: 1 EKAD 1 2 SEPD OH D XB or
D isplay Am adeus availabilit y and apply change ent ry for specific line num ber
o f airline required. For exam ple EK846 on line num ber 4 of Am adeus Display
Screen, Ent er: ACL4
32
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
Direct Access Availabilit y St art s wi t h Line 2 1
Scrolling ent ries are used t o request addit ional displays wit hin t he sam e
p eriod of availabilit y or schedule display.
MD or MB Moves To A Subsequent Screen
MU or MT Moves To A Preceding Screen
MD Move Dow n
MB Move Bot t om
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availabilit y cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
Modificat ions t o a current display can be m ade by ent ering t he t ransact ion
code for change – AC ( a va ila bilit y ch a n ge ) or SC ( sch e du le ch a n ge )
com bined wit h t he new inform at ion for t he area t o be m odified. Mult iple
changes can be com bined in a single t ransact ion, if t hey are ent ered in t he
fo llowing sequence:
D at e Period AC 1 5 JUN or SC 1 5 JUN
Only Origin Cit y AC M UC or SC M UC
Only Dest inat ion Cit y AC / / M I L or SC / / M I L
Cit y Pair AC M UCM I L or SC M UCM I L
Specific Carrier AC / AEK or SC / AEK
Aft er 2 Days AC2 or SC 2
Before 3 Days AC - 3 or SC - 3
33
Tim e Ta ble
Tim et able displays can be request ed using t he following t ransact ion codes:
TA By Arrival Tim e Order

TD By Depart ure Tim e Order
TE By Elapsed Tim e Order
TN By Neut ral Order
Tim e Ta ble D ispla y Opt ion s

Weekly t im et able TN D OH CAS
Weekly t im et able from specific dat e TN 0 1 JULD OH CAS
Weekly t im et able for specific carrier TN D OH CAS/ AQR
34
Fligh t I n for m a t ion

FLI FO is flight inform at ion st ored and displayed in Am adeus. I t provides t he
m ost up- t o- dat e planned and operat ional inform at ion about a part icular flight
bot h before and aft er depart ure. The inform at ion available in FLI FO is
provided t o Am adeus by t he airline.
Flight inform at ion is available for airlines t hat have a sales agreem ent wit h
Am adeus. I f you request FLI FO for a flight operat ed by anot her Airline, t he
syst em displays an error m essage t elling you t hat flight inform at ion is not
a vailable.
You can display FLI FO by specifying t he flight num ber, o r wit h short - cut
ent ries from t he PNR, Availabilit y, or Schedule displays. This ent ry is used t o
display t he lat est known operat ional det ails of t he flight .
To request flight inform at ion for a specific flight t oday, ent er,
For exam ple: D O QR6 2 0
For a specific dat e, ent er for exam ple: D O QR6 2 0 / 1 2 JUL
F ligh t I n for m a t ion D ispla y Opt ion s

From availabilit y / schedule displayed: D O2
From PNR segm ent : D O2
By Flight I nform at ion D OBA1 2 4 / 1 2 JAN
35
CH APTER 5
Pa sse n ge r N a m e Re co r d - PN R
A passenger nam e record ( PNR) cont ains t he det ails of a passenger's
reservat ion, and ot her inform at ion relat ed t o passenger’s t rip. Each PNR
consist s of a collect ion of inform at ion it em s called elem ent s. A PNR can
cont ain a m axim um of 999 elem ent s but it m ust cont ain t he following five
m andat ory elem ent s:
- Nam e elem ent A passenger nam e
- I t inerary elem ent A booking for a flight or ot her service
- Cont act elem ent A t elephone num ber, or cont act inform at ion for t he
person m aking t he booking
- Ticket ing elem ent An indicat ion of t he arrangem ent s for issuing a
t icket for t he booking
- Received from elem ent The Nam e of t he person who has m ad t he booking
Aft er you have ent ered t he five m andat ory elem ent s, you can use an end
t ransact ion ent ry t o file t he record in The Am adeus cent ral syst em . When a
PNR is filed in t he syst em , it is assign ed a six- charact er code called a record
locat or which you can use t o ret rieve The PNR
36
N a m e Ele m e n t
The Nam e Ent ry I s Used:
- To I nse r t N a m e s for I n dividu a l Pa sse n ge r s in t o A PN R du r in g Cr e a t ion
- To Add I n dividu a l N a m e Ele m e n t s for a Gr oup
At least one nam e elem ent is m andat ory for t he creat ion of a PNR and t o end
t ransact ion on a ret rieved PNR.
Sin gle Pa sse n ge r N a m e

To ent er a nam e elem ent for a single passenger, you ent er t he t ransact ion
code NM followed by followed by t he passenger's surnam e, a slash, and t h e
g iven nam e or init ial. You can also add a t it le, preceded by a space.
N M 1 ALMALKI / JAFFER M R
System Response:
N ot e : Th e su r n a m e m u st con t a in a m in im u m of t w o ch a r a ct e r s a n d
c a n con t a in u p t o 5 9 Ch a r a ct e r s. Th e syst e m u se s t h e pa sse n ge r t ype
c ode s for fa r e pr icin g a n d t o cr e a t e OSI or SSR e le m e n t s t h a t ide n t ify
t h e st a t u s of ce r t a in pa sse n ge r s.
I n general, you can ent er only one t ype code per passenger. The except ions
a re t he infant and id codes, which you can com bine wit h ot her t ype codes.
You ent er t he passenger t ype code bet ween parent heses im m ediat ely aft er
t he first nam e or t it le.
Here is an Exam ple Ent ry: N M 1 JON ES/ TOM ( YTH )
The passenger t ype code YTH indicat es t hat t he passenger is a yout h.

For child passengers bet ween t he ages of 2 and 11, you m ust use t he t ype
code CH D . When you ent er CH D , t he syst em generat es an SSR elem ent t o
inform t he airline t hat t he passenger is a child and is t o be t reat ed
accordingly, ent er, For exam ple: N M 1 ALEM AD I / YASI N ( CH D / 0 1 JAN 0 6 )
37
System Response:
M u lt iple Pa sse n ge r w it h Sa m e Su r n a m e
I f several passengers wit h t he sam e surnam e are t raveling t oget h er, t hen
y ou only need t o ent er t he surnam e once. This is useful for Fam ily part ies,
et c.
Ent er N M followed by t he num ber of passengers sharing t he surnam e,

followed by a slash and t he given nam e and t it le of each Passenger, wit h
each passenger separat ed by a slash.
For exam ple, ent er:

N M 3 ALN ASSAR/ JAFFER M R/ M ARI YUM M RS/ N OORA M I SS
System Response:
38
M u lt iple Pa sse n ge r s w it h D if fe r e n t Su r n a m e s
Mult iple surnam es, wit h t he individual passenger nam e fo r each, can be
e nt ered in a single ent ry. The t ransact ion code NM is required only at t he
beginning of t he ent ry or we can ent er m ult iple surnam es wit h using; in t he
e nd of every t it le.
En t r y: N M 1 ALSAAD / BAD ER M R 1 ALN ASSAR/ JAFFER M R

or
N M 1 ALSAAD / BAD ER M R ; N M 1 ALN ASSAR/ JAFFER M R
System Response:
Pa sse n ge r w it h a n I n fa n t
There is a special passenger t ype code ( I N F) for infant s t raveling wit h an
adult passenger. Th is t ype code is except ional as it is ent ered wit h t he
accom panying adult passenger.
I n fa n t Su r n a m e Sa m e a s Adu lt As socia t e d
Ent ry: N M 1 ALEM AD I / N OO RA M RS( I N F/ N ASREEN / 1 6 JUN 0 9 )
System Response:
39
I n fa n t Su r n a m e D iffe r e n t w it h Adu lt Associa t e d

Ent ry: N M 1 A LEM A D I / N OORA M RS( I N F ALN ASSAR/ N ASR EEN / 1 6 JUN 0 9 )
System Response:
N a m e Fie ld Opt ion s

Single Passenger : NM1 ALKULAI FI / ALI M R
Mult i Passengers, sam e surnam e: NM2 ALKULAI FI / ALI M R/ N ORA M RS
Mult i Passenger w it h different surnam e:
NM1 ALKULAI FI / ALI M R; NM 1 ALKULAI FI / N ORSM RS
Child Passenger: NM1 ALKULAI FI / JAFFERM R( CHD/ 1 6 JUN 0 6 )
I nfant , sam e surnam e as Adult :
NM1 ALKULAI FI / N ORA M RS ( INF/ N ASI R/ 1 6 JUN 0 9 )
I nfant , different surnam e as Adult :
NM1 ALKULAI FI / N ORAM RS ( INFALN AI M I / N ASI R/ 1 6 JUN 0 9 )
40
Se ll Se gm e nt
An it inerary elem ent can be a flight , hot el, car or ground t ransport at ion
e lem ent . Each individual it inerary elem ent is called segm ent . A PNR can
cont ain up t o99 it inerary elem ent s in t he PNR, t he it inerary elem ent follow
t h e Nam e, and are num ber consecut ively .
- D ir e ct se ll ( long ent ry)
- Se ll fr om a va ila bilit y ( short ent ry)
Each t im e you m ake a sell ent ry, t he syst em displays t he response as an

e lem ent in t he PNR wit h t he appropriat e act ion code for t he Airline’s sales
a greem ent wit h Am adeus. When you know all t he det ails for a specific flight ,
y ou can book a seat using a long sell ent ry. A long sell ent ry is also called a
d irect sell ent ry. The long sell ent ry does not refer t o an availabilit y or
schedule.
S SQR0 0 1 B1 0 D ECD OH LH R4
or
SSQR0 0 1 B1 0 D ECD OH LH RN N 4
Ex pla n a t ion
SS Segm ent Sell Transact ion Code
QR0 0 1 Airline Code and Flight Num ber
B Class of Service
1 0 D EC Depart ure Dat e
D OH LH R Origin and Dest inat ion Airport Codes
4 or N N 4 Num ber of Seat s Request ed
When you have availabilit y or schedule display on your screen, you can m ake
a short Sell segm ent ent ry direct ly from t he display.
41
Th e a va ila bilit y displa y be low illu st r a t e s t h e sh or t se ll

En t r y:
To sell one F class sea t for QR0 2 3 , Ent er: SS1 F2
Ex pla n a t ion
SS Segm ent Sell Transact ion Code
1 Num ber of Seat s
F Class of Service
2 Availabilit y or Schedule Line Num ber
42
Here are som e exam ples of ent ries you can m ake when you want t o book
connect ing flight in a different class of service:
Ex a m ple :
1 - Book 3 seat s in M class on t he first segm ent and Q class on t he second

segm ent , bot h segm ent s on line 4 of availabilit y display, Ent er: SS3 M Q4
2 - Book 3 seat s in M class on t he first segm ent , D class on t he second

segm ent and F class for t hird segm ent , all segm ent s on line 4 of an
availabilit y Display, Ent er: SS3 M D F4
43
Con t a ct Fie ld
A PNR m ust include a cont act elem ent ( t o indicat e where passengers can be
cont act ed) before you m ake an end of t ransact ion during PNR creat ion or
aft er PNR ret rieval. Every passenger in t he PNR m ust be covered by a cont act
elem ent . A PNR can cont ain a m axim um Of 127 cont act elem ent s & t he
cont act elem ent consist s of t he t ransact ion code AP, followed by 1- 90
charact ers of free- flow t ext . For exam ple, ent er: APH - D OH 4 4 4 8 3 8 8 8
Ex pla n a t ion
APH Cont act Transact ion Code for Hom e
DOH Cit y code of t he Telephone Num ber
44484888 Telephone Num ber
Mobile Cont act : APM - D OH 5 5 5 5 5 5 5 5

Business Cont act : APB- D OH 4 4 4 4 4 4 4 4
I n addit ion t o t elephone cont act elem ent s, you can ent er e- m ail cont act
elem ent s. For e- m ail: APE- a bc@a bc.com
44
Tick e t Ar r a n ge m e n t
A t icket ing arrangem ent elem ent , also referred t o as a TK elem ent m ust be
included in t he PNR t o indicat e t he st at us of t he t icket I ssuance for all
passengers in t he PNR. The t icket arrangem ent elem ent m ust be present in a
n ewly creat ed or ret rieved PNR before end of t ransact ion is accept ed by t he
syst em . The m axim um num ber of act ive t icket ing arrangem ent elem ent s for
each PNR is 127.
Basic ent ry for t icket arrangem ent : TKOK
Where TK is t ransact ion code for t icket arrangem ent
OK Ticket s have been issued ( no queue placem ent )

TL Ticket t im e lim it is used t o request t icket issuance on a specific dat e
and t im e, and in your office or in anot her locat ion. Aut om at ic queue
placem ent t o queue 8, Cat egory C1 .
XL This ident ifier enables t he it inerary t o be aut om at ically cancelled when
t he dat e ent ered in t he TK Elem ent is reached. THE syst em
aut om at ically cancels t he I t inerary ( XI ) and ends t ransact ion ( ET) . The
cancellat ion t akes place at local dat e and t im e.
45
Re ce ive d Fr om
The received from ( RF) elem ent indicat es who has inst ruct ed you t o m ake or
updat e a reservat ion. The RF Elem ent is m andat ory. Aft er you creat e or
m odify a PNR, you cannot file t he PNR unless an RF elem ent is Present . The
RF elem ent only appear s in t he PNR during t he current session and is
r ecorded in PNR hist ory when t he PNR is filed at t he end of t ransact ion.
The basic received from ent ry consist s of t he t ran sact ion code RF followed by
t he nam e of t he responsible person. You ca n ent er t he nam e in any form at .
The RF elem ent can cont ain a m axim um of 69 charact ers, including spaces.
Basic Ent ry for Received From : RF M R ALN ASSAR
Ex pla n a t ion
RF Received from t ransact ion code
MR ALNASSAR Free flow t ext
46
En d of Tr a n sa ct ion
When you have ent ered t he five m andat ory elem ent s t o creat e a PNR, you
m ust end t ransact ion t o t he record in t he syst em . To file and close t he PNR,
e nt er: ET
EN D OF TRAN SACTI ON COM PLETE - ( 6- Charact er Record Locat or)
To end t ransact ion and redisplay t he PNR on your screen, ent er: ER
Wit h one ent ry you can end t ransact ion and cha nge advice codes in t he PNR.
This ent ry changes advice codes in t he Ai r, Hot el, Car, and auxiliary
segm ent s, and SSR elem ent s.
Elem ent s t hat cont ain t he codes NO, UN, and UC are t ransferred t o t he
hist ory sect i on of t he PNR. I n addit ion, associat ed elem ent s, such as t he FA
or FB elem e n t , ar e updat ed or rem oved from t he PNR and close t he PNR.
Ent er: ET K
Elem ent s t hat cont ain t he codes NO, UN, And UC are t ransferred t o t he
hist ory sect ion of t he PNR. I n addit ion, associat ed Elem ent s, such as t he FA
or FB elem ent , are updat ed or rem oved From t he PNR and redisplay t he PNR
on your screen, Ent er: ER K
N ot e :
Ple a se ca n ce l a ll ‘’ H X ’’ se gm e n t s fr om t h e Am a de u s PN R.
I f fa ile d t o r e m ove ‘’ H X ’’ se gm e n t s fr om t h e PN R, a ir lin e
m a y r a ise d t h e AD M ’S t o t r a ve l a ge n cy.
47
I gn or e Tr a n sa ct ion
The ignore ent ry disregards all ent ries m ade du ring t he current PNR session.
During PNR creat ion, t he ignore ent ry rem ov es any record of t he PNR from
t h e syst em . Any ent ries t hat are on t he screen rem ain unt il t he screen is
cleared. Basic ent ry: I G
System Response:
- I GN ORED - For a n e w ly cr e a t e d PN R
- I GN ORED - ABC1 2 3 For a r e t r ie ve d PN R
When you want t o ignore current updat es t o an exist ing PNR and have t he PNR
redisplay on your screen in it s original form wit ho ut any m odificat ion, ent er: I R
Ca n ce lin g
PNR e lem ent s are d ivided in t o t hree ca t egori es:
- N a m e Ele m e n t s
- Fligh t Se gm e n t s
- Ot he r
You m ake t h e cancel ent ry ( XE) t o m o ve sin gle o r m ult iple act ive elem ent s
fr om t he face of a PNR t o PNR hist ory. When you cancel an it inerary elem ent ,
a m essage is sent t o t he vendor ( Air Line, Car, Hot el, et c.) .
To cancel Elem ent on line 2 , ent er: XE 2
You m ake t he cancel it inerary ent ry ( XI ) t o cancel all act ive it inera ry
elem ent s of t he PNR: XI
You cancel Sea t request elem ent on t he line 6: SX6
48
Re t r ie va l
The ret rieve PNR t ransact ion is used t o re t rieve and display an act ive PNR or
t o redisplay a PNR during t he current session.
A t ravel agency can ret rieve:

- All PN RS for w h ich t h e a ge n cy or a not h e r office de fin e d by se cu r it y h a s
r e spon sibilit y
- Con t a in in g PTAS t ha t it cr e a t e d
- Th a t ot h e r office s in t h e sa m e ch a in cr e a t e d
Re t r ie vin g a PN R By Re cor d Loca t or

All agent s can ret rieve PNRS for which t hey are responsible, or for which an
EOS agreem ent is in place, by ent ering: RTW 4 RQL4
Explanation
RT Transact ion Code
W4RQL4 Record Locat or
Re t r ie vin g a PN R By Su r n a m e
This ent ry is lim it ed t o t he office wit h responsibilit y for t he PNR. For an exact
search, ent er t he full nam e. For exam ple: RT/ SM I TH / J
Explanation
RT Transact ion Code
/ SMI TH/ J Slash followed by nam e or group nam e
Re t r ie vin g a PN R By Alph a be t
Ret rieve PNR For Part ial Nam e or Alphabet , Ent er: RT/ S
Explanation
RT Transact ion code
/S Slash followed by part ial nam e or alphabet
Re t r ie vin g a PN R fr om N a m e List D ispla y

To display a PNR from a list displayed by anot her ret rieval ent ry,
e nt er: RT 2 ( 2 I s t he Reference Num ber)
To redisplay t he list b efore or aft er m odifying t he displayed PNR, ent er: RT 0
49
Re t r ie vin g a PN R by Fligh t N u m be r a n d N a m e
To Display a PNR by Flight Num ber and Nam e,
Ent er: RTQR0 0 1 / 2 3 D EC- A LN ASSAR
Ex pla n a t ion
RT Ret riever t ransact ion code
QR001 Flight num ber
/ 23DEC Slash followed by dat e
- ALNASSAR Dash followed by passenger nam e
Re t r ie ve spe cifie d e le m e n t in PN R
RTA Air Segm ent RTH Hot el Segm ent
RTC Car Segm ent RTX Hot el & Car
RTI I t inerary RTG OSI & SSR
RTN Nam e RTR Rem arks
RTB I t inerary Rem arks RTJ Cont act
RTK Ticket ing RTF Fare Elem ent
RTP Passenger I nfo RTO Opt ion
RTW Group I t inerary RTRRX Corporat e Rem arks
RTN,F,K,I Several Opt ions RTTN Act ive Ticket Num ber
Re t r ie vin g a PN R by Fligh t N u m be r
The PNRS t hat have b een creat ed for a specific flight and dat e. Only t he
PNRS t hat you are allowed t o ret rieve individually appear in t he list . To list all
PNRS for A flight on a Specific dat e, ent er t he dat e aft er t he flight num ber.
Fo r exam ple: LP/ BA9 0 2 / 1 0 OCT/ LH RFRA
Ex pla n a t ion
LP Transact ion Code
/ BA902 Slash followed by t he airline code and flight num ber
/ 10OCT Slash followed by t he dat e
LHRFRA Origin and Dest inat ion Airport codes
Re t r ie vin g a PN R fr om List of Fligh t Se a r ch D ispla y

You can ret rieve A PNR from A search by flight display using t he t ransact ion code LP
fo llowed by t he line num ber for t he PNR in t he Display, for exam ple: LP 0 0 2
To redisplay t he search by flight display, ent er: LP 0

LP/ QR0 0 1 / 1 5 D EC- D Display list of passenger for specific dat e
LP/ QR0 0 1 / 1 5 D EC/ D OH LH R Specific board and off point
LP/ N ( M ) Passenger surnam e st art ing wit h let t er M
M PLM Move t o previous list m ult i
50
St e ps To Cr e a t e a PN R
Follow in g a r e t h e st e ps t o cr e a t e a PN R.
D ispla y t h e Ava ila bilit y / Sche du le

En t r y: AN 1 5 OCTD OH D XB - or – SN 1 5 OCTD OH D X B
Se ll t h e Air Se gm e n t / Se gm e n t s
Se ll t h e Air se gm e nt / se gm e n t s fr om t h e a va ila bilit y displa y, For Ex a m ple :
Se ll ‘’3 ’’ se a t s on ‘’EK8 4 2 ’’ ( Lin e N u m be r 5 of a va ila bilit y displa y) in ‘’V ’’
cla ss. En t r y: SS3 V5
System Response:
51
En t e r t h e N a m e
Sin gle N a m e : N M 1 ALN ASSAR/ KH ALI FA M R
Sa m e Fa m ily N a m e for 2 Pa sse n ge r s:
N M 2 ALN ASSAR/ KH ALI FA M R/ M ARI AM M RS
Ch ild N a m e : N M 1 ALN ASSAR/ TH AM ER M R( CH D / 0 1 JUN 0 6 )
I n fa n t Fa m ily N a m e a s Adu lt :
N M 1 ALN ASSAR/ M ARI AM M RS( I N F/ N OORA/ 1 6 JUN 0 9 )
I n fa n t Fa m ily N a m e diffe r e n t fr om Adu lt :
N M 1 ALN ASSAR/ M ARI AM M RS( I N FSH EI KH A/ N OORA/ 1 6 JUN 0 9 )
En t e r t h e Con t a ct D e t a ils
T e le ph on e con t a ct of pa sse n ge r : APH- D OH 4 4 4 3 8 8 8 C/ O ZAFAR
T r a ve l Age n cy Con t a ct : AP ( Pr e ss EN TER k e y)
E- m a il con t a ct : APE- a bc@a bc.com
52
En t e r t h e Tick e t Ar r a n ge m e n t Opt ion

Tick e t a r r a n ge m e n t , N o Tim e Lim it : TKOK - OR -
Tick e t a r r a n ge m e n t , w it h Tim e Lim it : TK TL1 0 OCT/ 1 2 0 0
System Response:
En t e r t h e Re ce ive d Fr om Ele m e n t
Re ce ive d fr om ( con t a ct pe r son ’s n a m e ) : RF M R KH ALI FA
53
En d Tr a n sa ct ion t o Sa ve t h e PN R
En d Tr a n sa ct ion t o sa ve ch a n ge s: ET - OR -
En d Tr a n sa ct ion t o sa ve ch a n ge s a n d r e displa y PN R: ER
54
CH APTER 6
Ge n e r a l Re m a r k
The General Rem ark com m and is used t o loa d rem arks in a PNR, any
Am adeus user t hat has access t o t he PNR can read all general rem arks.
A PNR can cont ain a m axim um of 127 general rem arks, and, each rem ark can
have up t o 124 charact ers.
Ent ry: RM PLS M AI L TKTS TO PAX
Con fide n t ia l Re m a r k
A Confident ial Rem ark is a com m ent in a PNR t hat can only be viewed when
t he PNR is ret rieved in t he office where t he m essage was ent ered.
Ent ry: RC VI SI T I S CON FI D EN TI AL
I t in e r a r y Re m a r k
The I t inerary Rem ark, as it s nam e suggest s, is used t o a dd rem arks t o t he
PNR t hat will appear on t he client s print ed it inerary. I t inerary rem a rks added
t o t he PNR t hat can be segm ent associat ed, and will appear j ust b elow t heir
associat ed segm ent of t he print ed it inerary. They m ay only be associat ed t o
flight segm ent s however. Un- associat ed it iner ary rem arks print at t he bot t om
o f t he it inerary below all of t he segm ent s.
Ent ry: RI R LI M OUSI N E TRAN SFER FROM AI RPORT TO H OTEL/ S3
55
Ot h e r Se r vice I n for m a t ion ( OSI )

An OSI ( ot her service inform at ion) elem ent cont ains special inform at ion
regarding a passenger or passengers in t he PNR t hat is sent t o t he airline s
t hat appear in t he it inerary. An OSI elem ent is not a service request and doe s
no t require confirm at ion from t he airline.
The m andat o ry it em s in an OSI ent ry are t he t ransact ion code OS and t he

t wo- let t er code of t he airline t o which t he inform at ion is t o be sent . I f t he OSI
elem ent is for all airlines in t he it inerary ent er YY as A com m on code.
The ent ry can cont ain a m axim um of 68 charact ers. A PNR can cont a in a
m axim um o f 127 OSI elem en t s.
Ba sic En t r y: OS EK VI P COM PAN Y PRESI D EN T

Explanation:
OS Transact ion code
EK Specified airline specified for t he OSI m essage
VI P COMPANY PRESI DENT OSI t ext
System Response:
56
S pe cia l Se r vice Re qu e st ( SSR)

An SSR ( special service request ) is an applicat ion t o an airline t o p rovide a
part icular facilit y for A Passenger or passengers. A special service request is
m ade using an SR ent ry, which generat es an SSR elem ent in t he PNR and a
request m essage t o t he airline or airlines Concerned. A PNR can cont ain a
m axim um of 127 act ive SSR elem ent s.
To Creat e SSR elem ent s for all flight segm ent s in an Am adeus PNR, you
ent er SR followed by a four- charact er service code. For exam ple request for
veget arian m eal, Ent er: SRVG M L
For I ATA- Meal Codes Ent er: H E M EAL COD E
Spe cia l Se r vice Re qu e st for FOI D

To creat e an SSR for a FOI D as a passport num ber,
Ent er SR FOI D EK H K1 - PP1 2 3 4 5 6 7 / P1
S pe cia l Se r vice Re qu e st for Pa sspor t ( API S)

To creat e an SSR for passport / ide nt it y Card inform at ion ( API S) :
SR D OCS QR H K1 - P- GBR- 1 2 3 4 5 6 7 - USA- 0 4 FEB6 7 - M -
1 5 D EC0 9 - JACKSON / M I CH EL- H / P1
57
Se cu r e Fligh t Pa sse n ge r D a t a ( S.F.P .D )

I n Com pliance wit h t he Secure Flight Program , airlines w ill have t o send
m andat ory passenger dat a t o t he TSA ( Tr a n spor t a n d Se cu r it y
Adm in ist r a t ion) - US depart m ent of Hom e Securit y. Hence effect ive 1 st
Oct ober 2010 all t ravel agent s m ust ent er t he SFPD ( Se cu r e Fligh t
P a sse n ge r D a t a ) for any flight s t o US in t he PNR.
Travel agent s m ust ent er Secure Flight Passenger Dat a t hrough SR DOCS
ent ry which m ust cont a in t he Passenger's Nam e ( as per Passport ) , Dat e of
Birt h, and Gender at least 72 hours before t he flight . The Form at / Ent ry for
t his dat a i s as follows:
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR Transact ion code ( Mandat ory )

D OCS SSR code for API S prim ary t ravel docum ent ( Mandat ory)
AA Airline code where m essage t o be sent ( Mandat ory)
HK Act ion code ( HK only) ( Mandat ory)
1 Num ber of services request ed ( Mandat ory)
----- 5 dashes
3 0 JUN 7 3 Dat e of birt h in D D M M M YY- form at ( Mandat ory)
-M 1 Dash wit h Gender I ndicat or ( Mandat ory) - M for Male, F
for Fem ale, M I for Male I nfant , FI for Fem ale I nfant ,
-- 2 Dashes
SM I TH Travel docum ent surnam e ( Mandat ory)
D AVE Travel Docum ent First Given Nam e ( Mandat ory)
/ P1 Passenger Associ at ion ( For a Mult i- Passenger PNR)
SYSTEM RESPON SE:
SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3
Note: At t icket issuance t im e, syst em first checks if segm ent s are

SECURE FLI GH T relevant , if t he absence of SR D OCS ent ry in
t he required PNR will rest rict t he t icket issuance.
58
Fr e que n t Flye r
Many a irline s offer frequent fl yer program s t o passengers who t ravel oft en on
t heir ai rline . These prog ram s vary from airline t o airline, each offering special
feat ures t o t heir frequent fly ers. Each frequent flyer is assigned an individual
ident ifi cat io n num ber. Som e airlines m aint ain a dat abase wit h frequent flyer
records in Am adeus cont aining t he follo wing inform at ion:
1 - Pa ss e n ge r Fa m ily N a m e a n d Give n N a m e or I n it ia l
2 - Fr e qu e n t Flye r I de n t ifica t ion N u m be r
3 - Fr e qu e n t Flye r Pr ior it y N u m be r .
To display t he t able of airlines t hat have agreem ent s, ent er: VFFD
You can use t ransact ions for frequent flyer passengers:
To display t he nam e of a passenger as it is st ored in t he frequent flyer

da t abase of an airline, Ent er: FFD
To creat e a nam e elem ent and ent er a frequent flyer SSR FQTV elem ent for
m ileage accrual, ent er: FFA
I f t he nam e elem ent for t he frequent flyer has already been ent ered in t he
PNR and you only want t o ent er t he SSRFQTV elem ent for m ileage accrual,
en t er: FFN
Cr e a t in g a Fr e qu e n t Flye r SSR Ele m e n t
F FN ( Air lin e Code ) – ( Fr e qu e n t Flye r Accou n t N u m be r )
This ent ry creat es an SSR FQTV for a nam e elem ent t hat is already in t he
PNR. When t here is m ore t han one nam e elem ent in t he PNR, passenger
associat ion is m andat ory in t he ent ry. FFN EK- 1 2 3 4 5 6 7 8 9 / P1
Ex pla n a t ion :
FFN Transact ion Code
QR Airline code
- 123456789 Dash followed by t he frequent flyer num ber
/ P1 Slash followed by passenger nam e elem ent num ber
Manual Entry: SR FQTV QR- QR1 2 3 4 5 6 7 8 9 / P1
59
A dva n ce Se a t Re qu e st
An advance seat ing r equest is an applicat ion t o an airline t o reserve specific
seat ing at booking t im e for a passenger or passengers. Advance seat ing
request ent ries can only be m ade for flight segm ent s wit h one of t he
following st at us codes - - H K, RR, KK, TK, LK, SS. A PNR can cont ain a
m axim um of 127 seat ing SSR elem ent s.
B a sic Se a t Re qu e st – N on Sm ok in g
To m ake a basic request for a non- sm oking seat , ent er: ST
B a sic Se a t Re qu e st – Sm ok in g
To m ake a basic request for a sm oking seat , ent er: ST / S
T o spe cify a pr e fe r r e d pa r t of t h e a ir cr a ft , a dd on e or m or e of t h e
f ollow in g a r e a code s
W Window
A Aisle
B Bulkhead
To request sm oking window, ent er: ST / S/ W

To request specific seat num ber, ent er: ST / R/ 1 2 A
S e a t M a p D ispla y
The display seat m ap ent ry shows t he layout of t he aircraft cabin for a
p art icular flight and class. This is used t o facilit at e advance seat ing request s.
Ent ry: SM QR0 0 1 / F/ 1 2 M AR D OH LH R
Se a t M a p D ispla y fr om PN R Fligh t Se gm e n t
To display seat m ap for segm ent 8, ent er: SM 8
Explanation:
SM Transact ion Code
8 Flight Segm ent Num ber
60
Ope n Fligh t S e gm e n t
Ent er an open segm ent , inst ead of booking an air segm ent , when you do not
know all t he det ails of a passenger’s flight plans but you st ill want t o
com plet e, price and t icket t he it inerary. I n t he open segm ent , you can specify
t he depart ure and arrival cit ies. I f t he depart ure dat e is specified, it will be
print ed on t he t icket . Flight num ber is required for open segm ent .
Ent ry: SOB AC2 5 N OV LH RJFK
Explanation:
SO Transact ion Code
BA Airline Code
C Class of Service
25NOV Depart ure dat e ( opt ional) .
LHR Depart ure Cit y
JFK Arrival Cit y
61
A r r iva l Un k n ow n - ARN K
An arrival unknown segm ent is an inform at ion segm ent you ent er in t he PNR
t o m aint ain segm ent cont inuit y. Arrival unknown m eans t hat t he m et hod of
t r ansport at ion from t he dest inat ion of one segm ent t o t he origin of t he next
segm ent is not known or t he arrival cit y of t he previous segm ent does not
m at ch t he depart ure cit y of t he next segm ent in t he it inerary, or t he arrival is
b y unspecified t ransport , En t r y: SI ARN K
I f you know t he arrival dat e, you can add t his t o your ent ry. SI ARN K1 8 OCT
Explanation:
SI Transact ion Code
ARN K Arrival Not Known I ndicat or
1 8 OCT Arrival Dat e ( Opt ional)
62
Opt ion Qu e u e
The opt ion elem ent is used t o place a newly creat ed or ret rieved PNR t o a
specified office on a specified queue on a specified dat e.
The opt ion elem ent ent ry consist s of t he t ransact ion code op, followed by t he
ident ificat ion of t he office where it is t o be queued and t he dat e on which it is
t o be queued .
Q u e u e t o ow n Office on t oda y’s D a t e

EN TRY: OP/ FREE TEX T
Explanation:
OP Transact ion Code
/ FREE TEXT Opt ional free- flow t ext , preceded by opt ional slash
Q u e u e t o ow n Office on Spe cifie d D a t e

EN TRY: OP 1 0 OCT/ FREE TEXT
Explanation:
OP Transact ion code
10OCT Queuing dat e
/ FREE TEXT Opt ional free- flow t ext , preceded by opt ional slash
63
Re con fir m in g Se g m e n t
You can reconfirm a se g m ent t hat was originally booked in Am adeus. You can
only use t his ent ry for se gm ent s w it h confirm ed st at us codes. Ent er, for
exam ple: Ent ry: 3 / RR
Explanation:
3/ Segm ent Num ber, Followed By Slash
RR St at us Code for Reconfirm ed Segm ent
N ot e : Ple a se Ch e ck t h e Lin e N u m be r be for e Re con fir m t h e

S e gm e n t
64
M a n u a lly I n se r t Tick e t N u m be r
The m anual E- t icket num ber ( FH E) ent ry is necessary for eit her of t he
following reasons:
- Tick e t s h a ve n ot be e n issu e d by t h e syst e m a u t om a t ica lly

- Tick e t h a ve be e n issu e d a u t om a t ica lly bu t you n e e d t o r e - e n t e r
t ick e t n u m be r s
When you ent er an FH E elem ent , t he t icket num ber is sent aut om at ically t o
t he airlines in t he it inerary t hat have agreed t o receive t hem .
I f t he airline in your it inerary does not support aut om at ic t icket num ber
t ransm ission, you m ust send t he t icket num ber t o t he airline m anually or call
a irline. For exam ple: FH E I N F 0 0 5 1 2 3 4 5 6 7 8 9 0 - 9 1 / S3 - 7 / P2
Explanation:
FH Transact ion code
E Elect ronic t icket indicat or
I NF Passenger t ype indicat or ( PAX or I NF) ( opt ional)
005 Three- digit airline code
1234567890 Ten- digit docum ent num ber.
- 91 Hyphen and last t wo digit s of t he last
/ S3 - 7 Segm ent associat ion ( if applicable)
/ P2 Single passenger associat ion ( if m ore t han one Passenger)
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Pr in t i ng
To print current ly displayed PNR or 1st scree n on local print er press print
screen but t on on your key board or press CTRL + P. To print an exist ing PNR
o n default print er, ent er t he print t ransact ion code W R followed by eit her an
A ( All) or S ( Screen) .
- W RA Print s t he ent ire PNR
- W RS Print s t he first screen of t he PNR
The Ret rieval Ent ry: W RA/ RT ( Ent ire Current ly Displayed PNR - Whole PNR)
W RS/ RT ( Current ly Displayed PNR - 1st Screen)
P r in t in g Opt ion s
D isplay Basic I t inerary I BD
Ext ended I t inerary I ED
Print Basic I t inerary I BP
Print Ext ended I t inerary I EP
Print Joint Ext ended I t inerary I EPJ
Print Travel I nsurance voucher I VP
Print Specific TST W RA/ TQT/ T2
Print Fare Not e W RA/ F
66
H ist or y
Every PNR t ha t is creat ed in t he Am adeus cent ral syst em has associat ed
hist o rical inform at ion. The hist orical inform at ion is a record of t he creat ion of
t he PNR and o f any addit ions, m odificat ions, Cancellat ions and delet ions t hat
are subsequent ly m ade t o it . The syst em updat es PNR hist ory at each end of
t ransact io n ent ry.
The PNR header line appears at t he t op of t he hist ory. Subsequent ly, each
a ct ivit y in t he PNR is list ed as a num bered elem ent . The num ber for each
e lem ent indicat es when t hat act ivit y was perform ed. Act ivit ies t hat are
a ssociat ed wit h t he creat ion of A PNR are num bered 0 0 0 ; act ivit ies from t he
fi rst ret rieval of t he PNR are num bered 0 0 1 , from t he second ret rieval 0 0 2 ,
a nd so on. Each ret rieval and set of m odificat ions is called a st ep.
F or Ex a m ple :
When an elem ent is m odified, cancelled or delet ed, it appears in hist ory wit h
t wo num bers.
Ex a m ple :
The first num b er ( 0 0 1 ) indicat es t he st age at which t he it em was ori ginally

e nt er ed in t h e PNR. The second num ber ( 0 0 1 0 ) i ndicat es when t he
m odificat ion, cancellat ion or delet ion was m ade.
67
To display t he ent ire hist ory of t he current PNR, wit hout queue hist ory,
e nt er : RH
H ist or y Opt ion s:

Y ou ca n ch oose t o displa y a pa r t ia l PN R H ist or y:
RH A Air Segm ent s
RH H Hot el Segm ent s
RH C Car Segm ent s
RH X Except Air Segm ent s
RH F Fare elem ent
RH R Rem arks elem ent
RH J Cont act elem ent
RH K Ticket ing elem ent
RH P Passenger I nfo
RH O Opt ions
RH S4 For specific segm ent of PNR
RH N Nam e Elem ent s
RH G General Fact s ( SR, SK, OS)
RH Q Queue
RH I I t inerary Segm ent s
RLH Record Locat or
RTTN / H Ticket Num bers ( Act ive & Hist orical)
68
H ist or y Ele m e n t Co de s
Code D e scr ipt ion
AB Added Billing Address
AE Added I ndividual Securit y Elem ent
AF Added Fare Elem ent
AM Added Mailing Address Elem ent
AN Added Nam e Elem ent
AO Added Opt ion Elem ent
AP Added Phone Elem ent
AQ Added Address Verificat ion Elem ent
AR Added Rem ark/ Confident ial Rem ark Elem ent
AS Added Elem ent Cont aining St at us Code, Except SSR
AT Added Ticket ing Arrangem ent Elem ent
CB Changed Billing Address Elem ent
CE Changed I ndividual Securit y Elem ent
CF Changed Fare Elem ent
CN Changed Nam e Elem ent
CO Changed Opt ion Elem ent
CP Changed Phone Elem ent
CQ Changed Address Verificat ion Elem ent
CR Changed Rem ark Elem ent
CS Changed St at us Code
CT Changed Ticket ing Arrangem ent
CW Changed Wait list
DL Delet ed Elem ent
NT Nam e Transm it t ed, Groups Only
OA Added OSI Elem ent
OC Changed OSI Elem ent
OE Original Securit y Elem ent
69
Code D e scr ipt ion

ON Original Nam e Elem ent
OS Original Air Segm ent
OX Cancelled OSI Elem ent
QU Queue Updat e
RP Changed Responsibilit y
SA Added SSR Elem ent
SP Split Part y
SX Cancelled SSR Elem ent
TC Tim e Change
XB Cancelled Billing Address Elem ent
XE Cancelled I ndividual PNR Securit y Elem ent
XF Cancelled Fare Elem ent
XM Cancelled Mailing Address Elem ent
XN Cancelled Nam e Elem ent
XO Cancelled Opt ion Elem ent
XP Cancelled Phone Elem ent
XQ Cancelled Address Verificat ion Elem ent
XR Cancelled Rem ark/ Confident ial Rem ark Elem ent
XS Cancelled Elem ent Cont aining St at us Code, Except SSR
XT Cancelled Ticket ing Arrangem ent Elem ent
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CH A PTER 7
Se gm e n t Re - Book
The segm ent rebook com m ands are also known as t he " Should Be"
com m ands due t o t heir com m and ident ifier SB. You m ay rebook exist ing
segm e nt s in a PNR t o change a:
¾ Cla ss of se r vice in on e or m or e se gm e n t s
¾ D a t e in on e or m or e se gm e n t s
¾ Com bin a t ion of bot h cla ss a n d da t e
You cannot m ake changes t o open segm ent s, inform at ion segm ent s, non-
p art icipat ing airline segm ent s, passive segm ent s and group PNR's. The SB
co m m and cancels t he exist ing segm ent s and resells t he segm ent using t he
n ew inform at ion. The syst em aut om at ically cancels all elem ent s t hat were
se gm ent associat ed t o t he segm ent ( s) being rebooked. I f t he syst em is
u nable t o confirm t he new flight it will aut om at ically display an availabilit y
screen for t he dat e request ed.
Com m a n d D e scr ipt ion
SBY Re- book ent ire it inerary in Y Class
SBC2 Re- book PNR elem ent 2 only in C class
SBC2 ,5 Re- book PNR elem ent s 2 and 5 in C class.
SBY 3 - 6 Re- book PNR Elem ent s 3 t hrough t o 6 in Y class
SBY2 / C4 / M 5 Re- book elem ent 2 in Y, elem ent 4 in C and 5 in M
class
SB1 9 JUN Re- book ent ire it inerary for t he specified dat e
SB1 8 AUG4 Re- book elem ent 4 for t he specified dat e
SB1 4 M AY2 ,4 Re- book elem ent s 2 & 4 for t he dat e specified
SB1 8 APR3 - 5 Re- book elem ent s 3 t o 5 for t he specified dat e
SB2 3 AUG2 / 2 4 AUG3 Re- book elem ent 2 and 3 for different specified dat es
SBY1 0 JUN Re- book ent ire it inerary specified class and dat e
SBF1 9 D EC4 Re- book elem ent 4 for specified dat e and class
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Copy / Clon e PN R
Wit h t he copy PNR ent ry, you can copy dat a from a ret rieved PNR in order t o
creat e a new PNR. The act ual elem ent s t hat are copied from one PNR int o
a not her depend on t he kind of ent ry you use ( RRN, RRA, RRI or RRP) . I n
som e cases you can a lso specify opt ions t hat select which dat a is t o be
copied.
The copy PNR t ransact ions are as follows:

Com m a n d D e scr ipt ion
RRN Copy PNR
RRA Copy PNR and Creat e an AXR link
RRI Copy I t inerary Elem ent s
RRP Copy Passenger dat a
I n dividu a l PN R Se cu r it y
Am adeus PNR securit y allow s you t o set up special securit y rules so t hat one
or m ore offices can access a PNR.
The PNR securit y funct ions m ay allow access t o a PNR even when t here are
no ot her special agreem ent s in place, and can override agreem ent s t hat are
cont ained in t he current securit y t ables. PNR securit y allows you t o share PNR
v iewing and/ or updat ing capabilit ies, wit hout changing PNR ownership.
St e ps t o Cr e a t in g PN R Se cu r it y Ele m e n t
The PNR securit y elem ent is unnum bered, and can only be creat ed or
m odified by t he responsible office. You can st ore up t o five securit y
agreem ent s per PNR per ent ry, each of t his cont aining office ident ificat ion
a nd t he access m ode t o be applied t o t he office.
The following t able describes t he access m odes you can use:
Re a d Acce ss ( R)
This code is for read access only. Wit h t his m ode you are able t o only ret rieve
and view t he PNR, but no updat es are allowed.
Re a d/ W r it e Acce ss ( B)
This code is for read and writ es access. Wit h t his m ode you are able t o
ret rieve PNRs, view t hem , and m ake any required updat es.
72
N o Acce ss ( N )
This code is for no access. Wit h t his m ode you cannot ret rieve any PNR,
regardless of an ext ended securit y agreem ent .
O pt ion s
Creat e Securit y elem ent in t he PNR, Ent ry: ES D OH QR2 9 0 0 - B
Cancel Securit y elem ent in t he PNR, Ent ry: ESX
Display Securit y Elem ent in t he PNR, Ent ry: ESD
Split t in g a PN R
I f you want t o m odify A PNR t hat has already been st ored, you will need t o
split it . As t he word split im plies, you t hen creat e t wo separat e PNRS, t he
o riginal or parent PNR, and t he associat e PNR.
You split a PNR when you wish t o rebook a separat e it inerary for one or m ore
p assengers. I n so doing, you separat e t hem from t he original PNR, because
a ll passengers in a PNR m ust have ident ical flight it ineraries.
T h e pr oce du r e t o split a PN R con sist s of t h e follow ing st e ps:
1. Ent er t he t ransact ion code SP followed by t he num ber of t he nam e

elem ent t o be split ., To split m ult iple nam es, ent er t he t ransact ion
code SP followed by t he individual nam e elem ent num bers or a range
of nam e elem ent num bers. The syst em displays a PNR for t he nam e
elem ent s t hat you have j ust split . This PNR is t em porarily ident ified as
t he * Associat e PNR* .
2. Ent er a received from elem ent ( RF) for t he associat e PNR.
3. Make t he end t ransact ion and file ent ry ( EF) on t he associat e PNR. The
syst em displays t he original PNR wit h t he t em porary ident ifier * Parent
PNR* .
4. Ent er a received from elem ent ( RF) for t he parent PNR.
5. End t ransact ion ( ET) on t he parent PNR.
73
St e ps t o Split t in g PN R
1- SP 3 or SP 3 ,4 ( Split t h e Re qu ire Pa sse n ge r / Pa sse n ge r s)
2- RF Za fa r ( Re ce ive d Fr om )
3- EF ( En d Of File )
4- RF Za fa r ( Re ce ive d Fr om )
5- ET ( En d Of Tr a n sa ct ion )
Following are t he st eps t o split t he Passenger/ Passengers
For Exam ple: The PNR originally was booked for Three Passengers
Now Passenger 1 and 2 would like t o change t he ret urn reservat ion, t he
following are t he st eps t o split t he PNR.
S t e p 1 : Select t he Passenger / Passengers t o split from displayed PNR,

Ent ry: SP1 , 3
74
St e p 2 : Save t h e Changes, Received from , Ent ry: RF M R KH ALI FA
Syst e m Re sp on s e :
St e p 3 : File t he Associat ed PNR, Ent r y: EF
St e p 4 : Save t he Chan ges, Received From , Ent ry: RF M R KH ALI FA
Sy st e m Re spon se :
75
St e p5 : End t he Transact ion t o com plet e t he Process, Ent ry: ER
N ot e : Ple a se don ’t Ca n ce lle d/ M odifie d t h e PN R u n t il bot h PN Rs h a ve

t h e n e w Air lin e Re cor d Lo ca t or r e t u r n fr om h ost Air lin e syst e m .
76
CH APTER 8
Am a de us Que ue s
I t is very im po rt ant t hat you work your queues regularly. You can use queues
t o do t he following:
- Sim plify your w or k e n vir onm e n t
- Or ga n ize you r w or k loa d
- Se nd PN RS a nd m e ssa ge s t o qu e ue s in your office a n d t o br a n ch office qu e ue s
- W or k on PN RS a n d m e ssa ge s t h a t r e qu ir e fur t h e r a ct ion
PNRS m ay require furt her act ion for t he following reasons:

- Se gm e nt s, se r vice s, opt ion s, or se a t s fr om a w a it li st h a ve not ye t be e n con fir m e d.
- The office r e spon sible for t he PN R ha s ch a nge d.
- Th e r e ha s be e n a ch a nge in t h e fligh t se gm e n t .
- Th e r e ha s be e n a ch a nge in t h e t ick e t ing a r r a nge m e n t .
- Th e t ick e t in g t im e lim it ha s e x pir e d.
- Th e r e ha s be e n a ch a nge in t h e gr oup PN R.
Each airline and t ravel agent is provided wit h a queue bank for aut om at ic
placem ent of PNRS and m essage s.
The Am adeus Queue syst em is an elect ronic diary t hat h elps you t o m anage
your t ravel office’s m essages and rese rvat ions. The Queue syst em sort s
reservat ions and m essages int o t hree div isions
Q u e u e N u m be r s
Queue Num bers are assigned aut om at ically by t he syst em . They correspond
t o t he t ype of act ion required in t he PNR.
Ca t e gor ie s
Queue Cat egories are a sub- division t hat divide PNRS in t he sam e queue
corresponding t o t he exact act ion required in t he PNR.
D a t e Ra n ge s
Dat e ranges divide PNRS in t he sam e queue in t he sam e cat egory according
t o t he urgency of t he act ion required.
77
Am a de u s Qu e u e t ype s:
QUEUE PURPOSE
0 - GEN ERAL Miscellaneous queue. When a specific queue is not specified
PNRs aut om at ically placed on t he general queue.
1 - CON FO Confirm at ion on segm ent s and/ or services.
Advice codes KK UU UN NO UC US
St at us codes HK HL DL HN
2 - KL Confirm at ion from Wait list .
Advice codes KL St at us codes HK
3 - OPTI ON Opt ion elem ent s ent ered in t he PNR.
4 - RPCH N G PNRs whose office responsibilit y has been t ransferred t o
your office.
5 - RATES Not for Qat ar Market
7 - SKED CH G Schedule Change advised from an airline.
8 - TKTG Ticket ing/ Tim e Lim it on dat e m ent ioned in t he TK elem ent .
9 – OA CTRL Queuing field on t he PNR is t hat of t he airline.
1 2 - XTL Expired Tim e Lim it i.e. from previous day/ days on which no
t im ely act ion has been t aken. PNR will not get cancelled if
t he t im e lim it has expired.
23 - RQR I f segm ent st ill shows HN st at us code aft er 24Hrs.
25 – M LI ST Pre- flight
26 – M LI ST Pre- flight
94 – M SG- CP Follow up m essages st ored in Cust om er Profiles
96 – M SG- PD R Past Dat ed Records
97 - M ESSAGE Messages
Ra n ge Code
D at e ranges divide PNRS in t he sam e queue in t he sam e cat egory according
t o t he urgency of t h e act ion required.
D a t e Ra n ge Code D e scr ipt ion
D1 D a t e Ra n ge 1
Today plus t wo days in fut ure
Three t o Five days, from current dat e
Six t o Eight days, from current dat e
None days and beyond, from current dat e
78
Q u e u e Cou n t
You can request a queue count display for:
QT - A Queue count for all queues, cat egories, and dat e ranges, wit h act ive
PNRS or m essages.
Q TQ - A Sum m ary Queue count for all act ivat ed queues.
Q u e u e D ispla y opt ion s

Q TQ : Queue Tot al: All Queues ( Wit hout Cat egories/ Dat e Ranges)
QT : Queue Tot al: Queues wit h cat egories, dat e ranges
QT/ D OH QR2 1 2 0 : Queue Tot al: Anot her office
QC0 CA : Queue Count 0, cat egories act ive
QC1 CE : Queue Count 1, Cat egories every t hing
QC1 C3 : Queue count 1, Cat egory 3
QCA : Own sign associat ed queues/ cat egories wit h m essages ( if Act ive)
QCC : Own sign associat ed wit hout m essages
To st art processing queues in t he queue bank, ent er: QS
You m ust include t he queue num ber in your ent ry. You can also include:
A specific cat egory and dat e range t o st art processing aft er m aking a QS
e nt ry,
QS9 7 Queue st art 97 ( Default C0, D1)
QS0 C1 D 2 Queue St art 0, Cat egory 1, Dat e Range 2
QS/ D OH QR2 1 2 0 / 2 C0 D 2 Queue St art , Anot her office, Cat egory1, Range 2
Qu e u e Opt ion s
QV Display a list of PNRS on specific Queue
QN Delet es t he PNR / MSG and displays t he next one
QI I gnores t he PNR / MSG and exit s t he queue
QD Delays t he PNR / MSG t o t he delay queue and displays t he next
QF Ends t ransact ion on t he PNR and exit s t he queue
ET Ends t ransact ion on t he PNR and displays t he next PNR
QE Places a PNR/ MSG on queue
QM Places a PNR / MSG on m ult iple queues
RT Redisplays PNR if screen is cleared
QU Redisplays m essage if screen is cleared
79
Qu e u e D e la y
To ret ain t he PNR in t he Queue and redisplay n e xt PNR: QD
QD 1 5 D EC Queue Delay wit h a dat e ( Back t o Queu e l at er on t hat da t e)
QD F Queue Delay, Finnish working wit h queues
Qu e u e Re m ovin g
To rem ove t he current PNR or m essage from t he queue, ent er: QN
Aft er you m ake a QN ent ry, t he syst em displays t he next PNR or m essage. To
e nd t ransact ion on a PNR before rem oving it from t he queue, use t he ET
e nt ry inst ead of QN .
For m essage queues only, t o rem ove t he current m essage and exit t he queue
e nt er: QN F
Q u e u e I gn or e
To exit t he queue, ent er: QI
P la ce m e n t in Qu e u e
Following opt ions t o place t he PNR in t he Queue
Specific Queue QE4 0 C1
Specific Office QE/ D OH 1 A0 9 8 0 / 4 0 C1
Se n din g Qu e u e M e ssa ge
Sendi ng t he Message t hrou gh Queue t o Am adeus user:
> QE/ D OH 1 A0 9 8 0 / 9 7 ( Use Ta b Ke y for N e x t Lin e )
This i s a t est m essage f rom Training Room
Please ig nore it ………………. Free Flow Text
REGARDS // (Enter)
80
Tr a ve l I n for m a t ion
You can use t wo different form at s t o find inform at ion in guided m ode. You
can use a four- let t er Transact ion or TI / , followed by t he full Word for t he
i nform at io n you need:
TI FV - or- TI / Visa Visa I nform at ion
TI FH TI / Healt h He alt h I nf o rm at ion
TI FA TI / All Visa and H ealt h I nf orm at ion
For Visa I n form at ion, Ent er: TI FV
S yst e m R e spon se :
Ex pla n a t ion :
N A Passen ger’s Nat ionalit y ( En t er a Count ry Code or Cit y Code in t he Count ry)
AR Alien Resident s ( Ent er t he Cou nt ry Code of Current Residence)
D E Dest inat ion Point ( s) ( Up To Ten Airport Codes)
TR Transit / Transfer Point s ( Up To Ten Airport Codes)
For Ex a m ple :
81
N ot e : M ove t h e Cu r sor w it h H e lp of Ae r o k e ys a n d t ype in for m a t ion

a s pe r fie ld w ill ge t Tr a ve l in for m a t ion for m o ve dow n n e x t pa ge Type
M D TI .
82
CH APTER 9
A m a de u s Fa r e s
There are several feat ures for Am adeus Fares and Pricing. You can look at
fa re displays, price a PNR in several ways, and creat e Transit ional St ored
Ticket s ( TSTs) .
Am adeus Fare ent ries are divided int o t wo t ypes of t ransact ions:
FQ The Fare Quot e t ransact ion display inform at ion based on t he dat a
cont ained in an ent ry. No PNR requires.
FX The it inerary pricing for specific it inerary a PNR requires.
Transact ion code for Display Fare: FQD ( No PNR require)

Transact ion code for Price I t inerary: FQP ( No PNR require)
Transact ion code for Price I t inerary and No Ticket
Record / im age saved: FXX ( PNR require)
Transact ion code for Price I t inerary and Ticket
Record / im age saved: FXP ( PNR require)
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Fa r e Qu ot e Follow - Up En t r ie s
En t r y Re qu e st s PN R M a in / Follow - u p
FQA I ATA rat e of exchange No Main ent ry
FQC Convert currencies No Main ent ry
FQB Bankers rat es No Main ent ry
FQM Mileage calculat ion No Main ent ry
FQO Mileage wit h published global rout es No Main ent ry
FQX Excess baggage charge calculat ions No Main ent ry
FQD Fare display No Main ent ry
FQS Booking code inform at ion No Follow- up ent ry
FQN Fare not e No Follow- up ent ry
FQK Fare breakdown No Follow- up ent ry
FQR Fare rout ing No Follow- up ent ry
FRM Ext ra m ileage surcharge band No Follow- up ent ry
FRC Convert fare display am ount s t o anot her No Follow- up ent ry
currency
FQP I nform at ive pricing No Main ent ry
FQQ Fare com ponent s of a quot ed fare ( aft er FQP) No Follow- up ent ry
FQU Calculat e fare com binat ions ( aft er FQP) No Follow- up ent ry
FQE Encode and Decode corporat e cont ract s
( negot iat ed fares)
No Main ent ry
FQF Display fare not e from fare driven availabilit y No Follow- up ent ry
FQZ Passenger facilit y charges inform at ion No Main ent ry
FQL A list of all exist ing fare request t ype codes, No Main ent ry
and passenger t ype codes
I t in e r a r y Pr icin g En t r ie s
En t r y Re qu e st s PN R TST Cr e a t ion
FXP I t inerary pricing Ye s Ye s
FXX I t inerary pricing Ye s No
FXT Select and st ores t he fare wit h t he PNR when
m ult iple fares are offered
Ye s Ye s
( as a follow - up ent ry aft er FXP/ FXX )
84
A I S Pa ge s for Fa r e Qu ot e
You can find relevant inform at ion for Fare Quot e in t he Am adeus I nform at ion
Syst em ( AI S ) .
Su bj e ct D ispla ys
GGFQTRBD General bo oking code inform at ion
GGFQTQRRBD Airline spe cific booking code inform at ion
GGFQTQRRBD Booking code inform at ion for a specific airline and a specific
geographical area. The geographical areas are:
GGFQTLH RBD D
D Dom est ic
GGFQTSKRBD E
E Europe
GGFQTAFRBD I
I I nt ernat ional
GGFQTTAX General Tax inform at ion
GGFQTPFC Passenger facilit y charges inform at ion
GGFQTD I S General discount inform at ion
H E TAX Sum m ary of t ax- relat ed ent ries
85
Fa r e Qu ot e D ispla y - FQD
To request a fare display for DOHA and Dubai on Em irat es,
Ent er: FQD D OH JN B/ ASA
System Response:
86
F a r e Qu ot e D ispla y Ex pla n a t ion
LI N E 1 :
The Fare quot e ent ry re display as ent ered.
LI N E 2 :
I ndicat es t he airl ines t hat part icipat e in t hese fares ( AF, EK, ET, EY, GF , I Y
, KL , LH , M S,O S,QR,SV,TK ) . The airlines ( / YY* AC, AF, AG, AK, A0 ,
C6 , D L….. 9 X) list ed aft er t he com m on fare ( / YY* ) code do not part icipat e in
YY fares.
Tax May apply because Taxes are depends on car riers and Airport s.
Surcharge m ay apply m eans m any rout ing is not in m ileage.
LI N E 1 3 :
Cont ain t he rat e of exchange and t he rounding inform at ion. Theses rat es of
e xchange are for fares filed in a nat ional currency of origin cit y.
87
LI N E 1 4 :
The current dat e ( 0 5 OCT1 0 * * 0 5 OCT1 0 )

Fares for an airline was specified ( SA )
Norm al and Special fares ( N SP )
Fare based on a specific global rout ing indicat or ( EH )
Ticket point m ileage ( TPM 3 8 7 7 )
Maxim um perm it t ed m ileage ( M PM 4 6 5 2 )
LI N E 15:
88
The following t able explains t he above you can find in t he int ernat ional fare
d isplay:
H e a de r Con t a in s
LN Lin e n um be r
FARE BASI S Fa r e Ba sis
The fare basis code can give you inform at ion about t he t ype of fare,
t ype of passenger, class of t ravel, m inim um and m axim um st ay,
reservat ion rest rict ion, seasonalit y, and days of t ravel.
A special charact er before t he fare basis indicat es t he following:
* An ast erisk indicat es a fut ure effect ive dat e.

The fare is valid for t ravel on or aft er t he effect ive dat e.
- A dash indicat es sam e day e ffect ive dat e.
) A closed bracket aft er t he fare basis indicat es t hat

t he fare is valid in one direct ion only
/ Const ruct ed fare.

OW On e - w a y fa r e
QAR Cu r r e n cy code
RT Roun d t r ip a m ou nt
B Book in g cla ss
PEN Pe n a lt y infor m a t ion
This can be:
N RF Non- refundable
P5 0 50% penalt y
- A m inus sign indicat es no pen a lt y app lies
+ A plus sign indicat es m ore rest rict ions apply
89
D ATES / D AYS Th e displa y con t a ins u p t o t w o lin e s of da t e / da ys r e st r ict ion .
+ A plus sign indicat es t hat m ore rest rict ion applies.

To see m ore dat e rest rict ions, check t he fare not e/ rule
) A closed bracket indicat es t hat seasonalit y applies t o

out - bound t ravel.
( An open bracket indicat es t hat seasonalit y applies t o

I n- bound t ravel .
Th e r e st r ict ion t ype s a r e :
S Seasonalit y
L Ticket only on t his dat e
A Ticket on or aft er t his dat e
B Ticket on or before t his dat e
E Travel effect ive on or aft er t his dat e
O Originat e t ravel on or before t his dat e
F Final t ravel m ust com m ence by t his dat e
C Com plet e all t ravel by t his dat e
X Fare cancelled on t his dat e
M Modified fare
T Ticket / t ravel fut ure effect ive dat e
AP Adva n ce pu r ch a se r e qu ir e m e n t s
+ A plus sign indicat es t hat m ore requirem ent s apply.
To see any m ore advance Purchase

Requirem ent s check t he fare not e/ rule.
- A m inus sign indicat es none apply.
90
MI N M in im um pu r cha se r e qu ir e m e nt s
+ A plus sign indicat es t hat m ore rest rict ions apply.
- A m inus sign indicat es none apply
SU I ndicat es t he Sunday rule

M AX M a x im um st a y r e st r ict ion s
+ A plus sign indicat es t hat m ore rest rict ions apply.
To see any m ore m axim um st ay rest rict ions, you need t o check
t he fare not e/ rule.
- A m inus sign indicat es none apply

R Rout in g I nfor m a t ion
M MPM fare
R Rout i ng fare
LI N E 16- :
The display shows fares sort ed highest t o lowest
91
Fa r e Qu ot e D ispla y Opt ion s

Fare display for origin cit y and CRT locat ion for current dat e: FQD D XB
Origin cit y different from CRT locat ion for current dat e: FQD D XBBAH
Fare display for specific a irline for current dat e: FQD D OH AM M / AGF
Fare display for specific class for current dat e: FQD D OH AM M / CF
Fare display for front cabin: FQD D OH D XB/ KF
Display fares in NUC: FQD D OH M I L/ R,N UC
Sho pper display – lowest t o highest for all Am adeus
Part icipat ing airlines: FQD D OH LON / S
Specific dat e f or spe cific cit y pair: FQD D OH PAR/ D 1 5 D EC
Specific past dat e fo r specific cit y pair: FQD
D OH LON / D 0 1 M AY1 0
Exact out bound t ravel: FQD
D OH M UC/ D 3 0 D EC*
Range for t ravel dat e st art s: FQD D OH N YC/ D 1 0 N OV* * 3 0 N OV
Exact out bound and inbound t ravel dat e: FQD D OH LON / D 2 5 N OV* 1 0 D EC
Fares shown in lowe st t o highest for specific airlines: FQD D OH LON / AQR / I X
D isplay one- way far es only: FQD D OH N YC/ I O
Display Round t rip f ares only: FQD D OH LON / I R
Display Half round t rip fares in NUC: FQD FRABUD / I H
Display fares and t h e Taxes: FQD D OH LH R/ R,AT
Display Privat e Fare s ( Uni Fares) : FQD D OH CM B/ R,U
Fa r e Qu ot e N ot e s
Fare Quot e Not es cont ain t he rules and condit ions t hat apply t o a specific
f are . You can also display t he t ax inform a t ion for specific count ry.
You can request fa re quot e not es from fare quot e display by:
¾ Line Num be r from t he Far e Quot e display
¾ Fare Not e Num ber
FQN5 D isplay t he fare not e of fa re quot e display line 5
FQN5*LI Display list of f are not e index for fare on line 5
FQN5*PE D isplay Penalt ies rules for fare on line 5
FQN A200 Display Fare Quot e Not es for rule A200
FQNTAX/QA Display Count ry t ax inform at ion for Qat ar
92
Fa r e Quot e Rout ing

The Fare quot e rout ing com m and is used t o display t he applicable rout ing for
part icular fare.
FQR2 Display rout ing inform at ion for fare display line 2
Follow - Up En t r ie s a ft e r Fa r e Qu ot e D ispla y
Fares display in NUCs from a Local currency display: FQD N ( Aft e r D ispla y FQD )
Fares display in Local currency from a NUC display: FQD L ( Aft e r D ispla y FQD )
Display a fare in anot her currency on line 3: FRC3 / GBP
Request fare in opposit e direct ion: FQD R
Tax breakdown for t he fare on line 3: FQK3
Display t he rout ing for t he fare on line 4: FQR4
Booking code inform at ion for t he fare on line 5: FQS5
Booking code inform at ion for t he fare on line 5 for
Specific airline: FQS5 / AEK
Display a rule for t he fare on line 7 : FQN 7
Display a list of paragraphs or t he cat egories for t he fare on line 7: FQN 7 * LI
Display cat egories for fare on line 7: FQN 7 * AP,PE,CD
Display t he fare rule num ber: FQN V2 3 5
D isplay t he t ax inform a t ion for specific count ry: FQN TAX/ QATAR
Display t ax inform at ion for specific t ax t ype: FQN TAX/ UB
Cu r r e n cy Con ve r sion En t r ie s
Convert a specific am ount of a currency, using
The default currency of your Term inal: FQC 1 0 0 GBP
Convert specific am ount , using a currency code: FQC 1 0 0 EUR/ GBP
Convert from a designat ed currency t o a NUC: FQC 1 0 0 0 QAR/ N UC
Convert currencies up t o 12 m ont hs in t he past : FQC
1 0 0 GBP/ I N R/ 1 5 M AY1 0
Display a list of BSRs for a currency: FQB QAR
Ra t e Of Ex ch a n ge
Display I ATA Rat e of exchange ( ROE) of your t erm inal: FQA
Display I ATA Rat e of exchange ( ROE) of a Count ry: FQA* US
Display I ATA Rat e of exchange ( ROE) of a Cit y: FQA* N YC
Display I ATA Rat e of exchange ( ROE) for past dat e: FQA* N YC/ 2 5 JAN 1 0
93
Ex ce ss Ba gga ge Ch a r ge s
Excess Baggage Charges for t oday's dat e for a cit y pair wit h t he 30KGs Excess
Baggage: FQX D OH AM M / 3 0
Excess Baggage Charges for specific dat e for a cit y pair wit h t he 30KGs Excess
Baggage: FQX D OH AM M / 3 0 / 2 6 M AR
Excess Baggage Charges for t oday's dat e for a cit y pair wit h t he 30KGs
Excess Baggage for specific airline: FQX DOHAMM/30/QR
M ile a ge
Calculat e Mileage: FQM D OH D XBAM M BEY
Via specified rout ing: FQM ZRH FRALON / V EHSYD
Surface sect or: FQM DOHFRA--CGNLONMAN
94
I n for m a t ive Pr icing

The Am adeus I nform at ive pricing t ransact ion FQP is a fare calculat ion t ool,
w hich allows you t o est im at e t he fare for an it inerary. This is especially useful
a t t im es when you need t o find t he price for an it inerary, but you are not yet
re ady t o m ake a reservat ion.
You m ust use Air port codes, rat her t han Cit y codes, so t hat t he syst em can
calculat e t he appropriat e t axes. I f you prefer, you can creat e a m ask, and let
t h e syst em guide you t hrough different opt ions. You can calculat e discount
fares, including cum u lat ive discount s.
The followin g condit ions app ly:

You can use FQP for all fares except Gro up f ares and air passes.
FQP is a pplicable for past da t e fares up t o se ven days in t he past for t he US and
Canada, 3 6 1 days elsewhere, and t welve m ont hs int o fut ure, w hich in t he
Am adeus syst em is 3 6 1 da ys ( 12m ont hs) .
Jou r n e y Type Lim it s

Jou r n e y Typ e Lim it s
A r ou n d or cir cle t r ip ca n 16 flight segm ent s, or
con t a in a m a x im u m of:
14 flight segm ent s and 2 surface segm ent s, or
15 flight segm ent s and 1 surface elem en t , or
15 fare break point s
A on e - w a y t r ip ca n c on t a in 15 flight segm ent s, or
a m a x im u m of:
13 flight segm ent s and 2 surface se gm ent s, or
14 flight segm ent s and 1 surface segm ent , or
I f you do not ent er any specific opt ions t o your ent ry, t he syst em m akes t he
fo llowing assum pt ions:
An adult passenger t ype.
The current dat e for t he first segm ent , and an open dat e for all t he ot her
segm ent s
An open booking class. The syst em displays t he lowest possible price for each
class.
YY fares for t ravel agencies, and carrier specific fare for airlines.
St opover all t he cit ies.
You can perform inform at ive pricing on an it inerary by ent ering t he

t r ansact ion code FQP, followed by a Cit y pair, or several Cit y pairs.
95
I n for m a t ive Pr icin g on Com m a n d Pa ge

To request inform at ive pricing for t he it inerary D OH t o CD G, ent er: FQP D OH CD G
The syst em ret urns a list of fares.
Th e follow in g t a ble de scr ibe s t h e h e a din gs in t h e displa y

H e a din g Ex pl a n a t ion
FARE BASE Th e fa r e ba sis code colu m n
D I SC D iscou n t code colum n
PTC Pa sse n ge r t ype colu m n
N ot e : I n t his exam ple, 1 refers t o an adult fare. When
you request a discount , 1 is t he first discount request ed
and t he adult fare is not displayed.
FARE Fare colum n
M SG M e ssa ge Colu m n
The m essage colum n can cont ain t he following code s:
RB Reservat ion booking designat or
RE Reservat ion Condit ions
RO Booking Designat or Override
SR Sales Rest rict ions
FL Flight Num ber Rest rict ions
FQ Frequency
T Ta x in dica t or colu m n
This colum n indicat es if t ax is included. The codes you
can see are:
Y Tax included
N Tax not included
E Exem pt of t ax
96
To view of t he com ponent s of t he fare on line 3 , ent er: FQQ 3
The syst em considers all cit ies you ent er in an inform at ive pricing t ransact ion
a s st opover point s, unless you act ually specify a st opover point . The all
preceding cit ies will becom e t ransfer, or no st opover point s. The st opover
indicat or is a dash ( - ) and you include it aft er t he st opover cit y.
For exam ple FQP D OH M UC PAR FRA LON D OH
The syst em inform s you t hat you can request ot her fare t ypes by indicat ing a
st opover poin t .
97
Com pare t he difference of result s by designat ing Pa r is, Fr a nk fur t , and

London as t he point of st opover. I nclude dash aft er t he cit y code PAR, FRA
and LON. For exam ple: FQ P D OH M UC PAR- FRA- LON - D OH
Sy st e m Re sp on se :
The syst em im m ediat ely offers you a lower price com pares if not showing
st opover indicat or. To look at t he fare com ponent s of t he fare on lin e 3 ,
e nt er: FQQ 3
The X beside of t he cit y code indicat es a t ransfer point .
98
You have a n opt ion t o indicat e a sur face sect or bet ween a cit y pair. Ent er it
as t wo dashes aft er each ot her ( - - ) . Using t he sam e it inerary as before,
D O H - M UC- PAR- FR A- LON - D OH , t o indicat e a surface segm ent bet ween
Fr a n k fu r t and Lon d on , ent er: FQP D OH M UC PAR - FRA - - LON - D OH
Sy st e m Re spon se :
To check t he fare com ponent s, ent er: FQQ 3
System Response:
The syst em indicat es t he surface segm ent .
99
F QP Opt ion s
Be t w e e n Cit y Pa ir
- St opover I ndicat or - - Surface I ndicat or
/ A Airline indicat or / B Break Point
/ N Prohibit Fare Break Point / C Reservat ion Class
/ D Dat e of Travel / H Tim e of day ( Hours)
/ V Via Global Rout e / E Equipm ent t ype
En d of t h e En t r y:
/ L Lowest Fare
/ M Mirror I m age ( Ret urn Open)
/ O Online ( Sam e Airline for all segm ent s)
/ P Display FQP panel wit h Fares
/ R Discount ed Fare ( Reduct ion)
/ R,U Unifares
/ R,U1 2 3 4 5 6 Corporat e UniFares wit h corporat e I D
/ R,U* AM AD EUS Corporat e UniFares wit h Corporat e Nam e
/ R,UU1 2 3 4 5 6 Unifares and corporat e UniFares Fare
/ R,UP UniFares and Published Fare
/ R,2 0 JUN 1 0 Past Dat e fare specified t icket ing dat e
/ S Display FQP panel m ask wit hout t he Fare
/ R,ET Tax exem pt ed
/ R,FC- USD Foreign Currency in USD
100
I n for m a t ive Pr icin g M a sk on Com m a n d Pa ge

D epending on your locat ion, and t ype of t erm inal, you m ay use a m ask.
The purpose of a m ask is t o help you t o describe an it inerary, and ent er t he
required inform at ion correct ly. You can choose t o display only t he m ask ( / S)
For exam ple: FQP D OH D XB D OH / S
System Response:
The dot s ( . ) are colum n separat ors, do not delet e t hem . You can leave
ir relevant part s of t he m ask blank.
The following exam ple of a m ask is com p let ed wit h inform at ion:
( m ove t he cursor t o t he end of t he m ask before you hit ent er)
101
P r icin g M a sk Ex pla n a t ion

FQP/
U.QR . . .15OCT.DOH. . . .DXB.0.S
U.QR . . .18OCT.DXB. . . .DOH.0.S
---------------------------------------------------------------
A B C D E F G H I J K L M (COLUMNS)
Where
COLUM N EXPLAN ATI ON
A U Unknow n segm ent
S Flight segm ent
A St andby
L Wait list
W Wait list
O Open segm ent
R Request
B Airl ine code. YY indicat es com m on fares.
C Fli ght num ber.
D Booking code ( re servat ion booking designat or) .This can be 1 or 2
charact ers.
E Dat e. The current dat e is displayed and you can overt ype t he t ravel
dat es
F Depart ure cit y fo r t he segm ent
G Flight depart ure t im e. Ent er det ails in t he depart ure and arrival t im e
colum ns if you w ant t he syst em t o aut om at ically calculat e st opove r
and connect ions, and display t he approp riat e fares.
H Arrival dat e change indicat or, as follows:
+ + 2 days
> + 1 da y
- - 2 days
< - 1 day
I Arrival t im e
J Arrival cit y
K Num ber of st ops t he flight m akes.
L Transfer or st opover indicat or, as follows:
S St opover
X Connect ion
U Undefined
M Here you can ent er ot her opt ions, such as / B or / E
102
St opove r , Tr a n sfe r s, a n d Su r fa ce in t h e M a sk
Assum ing passenger originat e from Doha, t ransit at Dubai, first st opover
point is London. From London t o Paris will t ravel by surface. From Paris t o
D ubai and t ransit at Dubai and finish j ourney at origin point Doha.
En t r y: FQP DOH DXBLHR- - CDGDXBDOH/ S
System Response:
The dot s ( . ) are colum n separat ors, do not delet e t hem . You can leave
irrelevant part s of t he m ask blank.
Fill t h e m a sk w it h r e qu ir e opt ion s
B E F J L
Ex pla n a t ion
Colu m n Ex pla n a t ion
B Airline code
E Dat e. The current dat e is displayed and you can over
t ype t he t ravel dat es for each segm ent
F Depart ure cit y for t he segm ent
J Arrival cit y
L Transfer or st opover indicat or, as follows:
S St opover
X Connect ion ( Transit )
103
To check t he fare com ponent s, ent er: FQQ 8
104
I n for m a t ive Pr icin g Opt ion s

Following are t he opt ions for inform at ive pricing
SPECI FI C AI RLI N E:
FQP DOH / A QR LON
SAM E AI RLI N E FOR ALL SEGM EN TS:

FQP DOHBAHLON/ O GF
SPECI FI C D ATE:
FQP DOH / D 1 4 M AY DXB
SPECI FI C BOOKI N G COD E:

FQP DOH/ C J DXB
SPECI FI C GLOBAL ROUTI N G:

FQP LON / V EH SI N
D I SPLAY LOW EST FARE:

FQP DOH PAR DOH / L
D I SPLAY M I RROR I M AGE OF TH E I TI N ERARY:

FQP DOH PAR LON / M
D I SPLAY PASSEN GER D I SCOUN T:

FQP DOH DXB DOH/ R ZZ
D I SPLAY M ULTI PLE PASSEN GER D I SCOUN TS:

FQP DOH DXB DOH/ RCH * I N * ZZ
D I SPLAY PASSEN GER TYPE COD E:

FQP DOH DXB DOH / R M I L
POI N T OF SALE OVERRI D E ( PTA EN TRY) :

FQP BAH DXB BAH / R, D OH .BAH
TI CKETI N G CI TY OVERRI D E:
FQP DOH LON DOH / R,.LON
D I SPLAY PAST D ATE FARE:

FQP DOH LON DOH / R, 0 1 JUN 0 9
105
S TOPOVER I N D I CATOR:
FQP DOH LON PAR – M UC DOH
SURFACE BETW EEN AI RPORTS:
FQP DOH LON - - M UC DOH
STOPOVER AN D SURFACE BETW EEN AI RPORTS:

FQP DOH LON - - - M UC DOH
AM AD EUS UN I FARE / PRI VATE FARE:

FQP NYC / A CO / LAX / R,U
D I SPLAY FARE EXEM PT ALL TAXES:

FQP DOH CAI DOH / R,ET
D I SPLAY FARE EXEM PT SPECI FI C TAX COD E:

FQP DOH MUC FRA MUC DOH / R,ET- DE
PRI CI N G FOR VALI D ATI N G CARRI ER FOR I N TERLI N E I TI N ERARI ES:

FQP DOH/ AQRLGW/ ACOEWR- LGW/ AQRDOH/ R,VC- QR
Book in g Re se r va t ion D e sign a t or

From a fare display or p ricing display, you can request a display of t he class
codes used by each individual airline for a specific fare.
FQS 2 Display Reservat ion Booking Desi gnat or inform at ion for fare
display on line 2
106
I t in e r a r y Pr icin g
The Am adeus it inerary pricing t ransact ions allow you t o price a PN R.
D epending on which t ransact ion you use, you can choose t o st ore, or not t o
st ore t he pricing response in TST. The it inerary pricing t ransact ions are as
follows:
FXP Prices an it inerary, and st ores t he respon se in a TST.
FXX Prices an it inerary, w it hout st oring t he response.
The follow ing t able cont ains inform at ion on t he j ourney t ype lim it s:
Jou r n e y Type Lim it s
A r ou n d or cir cle t r ip 16 flight segm ent s, or
ca n con t a in a
14 flight se gm ent s and 2 surface segm ent s, or
m a x im um of
15 flight segm ent s and 1 surface elem ent , or
A one - w a y t r ip ca n 15 flight segm ent s, or
con t a in a m a x im u m of: 12 flight segm ent s, and 2 surface segm ent s, or
13 flight segm ent s and 1 surface elem ent , or
On e - w a y or ope n j a w : 14 fare com ponent s ( fare break point s)
Rou n d t r ip or cir cle 15 fare com ponent s ( fare break point s)
t r ip:
Pr icin g con dit ion s a pply for I t in e r a r y Pr icin g

When only one fare is applicable for an it inerary, t he syst em display a t icket
im age, and st ores a TST if you are using FXP t ransact ion.
When several fares apply, t he syst em displays a list of fares t o choose from .
When t here is only one passenger, t he syst em displays a t icket im age.
When t here are several passengers, t he syst em displays a list of passenger and
fare det ails.
A fare proposed by t he syst em is valid unt il you do an end of t ransact ion
The link w it h t he Am adeus Fare server has a lim it of t hree m inut es. I f you are
inact ive for longer t han t hree m inut e s, you will be disconnect ed. Re- ent er a
pricing ent ry
For select ed m arket s, when t he am ount s of fares offered are equal, carrier
specific fares t ake precedence over YY fares.
The syst em prices an it inerary in t he currency of t he count ry of origin , and
aut om at ically convert s in t o t he currency of your t erm inal locat ion when needed.
When you choose t o st ore a TST, rem em ber t hat t he validit y of t he TS T varies,
depending on your locat ion. The TST validit y decided by each m arket
individually, and m ay be m inut es, hours, or days. 1 day validit y for Qat ar m arket .
107
Pr ice a PN R
Pr ice fo r Sin gle Pa sse n ge r PN R

The follow ing PN R illust rat es how t o price a PN R
To price t he it inerary, and creat e TST, ent er: FXP

System Response:
Because several fares apply, t he syst em displays a list of fares for you t o choose
from .
108
To select t he fare, on lin e 2 , ent er: FXT 0 4 / P1
System Response:
To save t he TST Ent er: RF ZAFAR; ER
109
P r ice M u lt i- Pa sse n ge r s PN R
The follow ing PN R illust rat es how t o price m ult iple passengers.
To price t he it inerary, and creat e TST, ent er: FXP
I f you pricing has several passengers at t he sam e t im e, wit h t he sam e fare, you
h ave t o passenger- select w it h t he FXT ent ry and you are choosing t he fare on line
2 , Ent er: FXT 0 4 / P1 - 3
To save t he TST Ent er: RF ZAFAR; ER
110
Pr ice a PN R w it h ou t Cr e a t in g Tick e t I m a ge ( TST)

To price t he it inerary, wit hout creat ing a TST, ent er: FXX
To view a t icket im age for Fare # 4 Ent er: FQQ4
N OTE:
Please use validating carrier option for I N TERLI N E I TI N ERARI ES.
For Example: FXP/ R, VC - XX (Where XX = Validating carrier 2 letter
code)
111
I t in e r a r y Pr icin g Opt ion s

You can add opt ions t o furt her define your pricing requirem ent s. The opt ions
a pply equally t o FX P and FXX. The following opt ion indicat ors:
P ASSEN GER N AM E SELECT
FXP / P4 ( Pricing t he it inerary for passenger no 4)
FXP / P2 , 4 , 6 ( Pricing t he it inerary for passenger no 2, 4, 6)
FXP / P2 - 6 ( Pricing t he it inerary for range of passengers 2 t o 6)
FXP / RCH / P4 ( Child Discount for passenger no 4)
PRI CI N G FOR I N FAN T

FXP / I N F ( I nfant Only)
FXP / I N F/ P2 ( I nfant t raveling wit h passenger no 2)
PRI CI N G FOR N ON I N FAN T

FXP / PAX ( Adult and Child)
REQUEST PRI CI N G
FXP / R CD ( Senior Cit izen Discount )
FXP / R ZZ ( Yout h Discount )
FXP / R, LON ( I ndicat e t he point of Sale and t icket ing as LON)
FXP / R, LON . D OH ( I ndicat e t he point of sale is LON and point of t icket ing is DOH)
FXP / R, ET ( Exem pt All Taxes)
FXP / R, U ( Privat e Fares or Uni Fares)
FXP / N F ( No Service Fee require)
FXP / R, FS- I N R ( Currency of sale override ‘’I C’’ dom est ic it ineraries)
FXP / RI T ( I ndividual I T Fare, ATPCO fares only)
SEGEM EN T SELECTI ON
FXP / S3 ( Price only for Segm ent 3)
FXP / S3 - 5 ( Price t he Range of Segm ent s 3 t o 5)
FXP / S3 , 6 , 9 ( Price t he Segm ent s 3, 6, and 9)
FXP / S4 X ( No St opover or Transfer Point segm ent 4)
FXP / S4 X, 6 X ( No St opover or Transfer Point segm ent 4, 6)
FXP / S2 - 4 , 6 , 8 X, 9 ( Price for segm ent 2 t 0 4 and 6 are st opover and segm ent 8 no
st opover)
FXP / R, V C- QR ( Validat ing on QR for I nt erline it ineraries)
FARE BREAK POI N T

FXP / B 3 ( Fare break point is segm ent 3)
FXP / B3 , 7 ( Fare break point are segm ent 3, 7)
TURN AROUN D POI N T

FXP / BT- 4 (Turnaround point is segment 4)
PAST D ATE PRI CI N G

FXP / R, 01JUN10
112
Am a de u s Be st Bu y Pr icin g
Am adeus Best Buy pricing enables you t o price a PN R wit h t he low est
available fare for a booked it inerary. I t checks for lower fares and availabilit y
in lower booking classes or for lower fares in t he sam e booking class as
a lready booked. The syst em suggest s only fares t hat are applicable t o t he
it inerary and t he passenger t ype. I t also checks t he rule condit ions, such as
advance purchase, and m inim um and m axim um st ay requirem ent s.
Best Bu y can aut om at ically r ebook an it in erary i n a lower booking cla ss, by
usi ng t h e highest access. Alt ernat ively , t h e syst e m can inform you of low er
fare s w it hout rebo oking, t o enable yo u t o che ck if t he suggest ed fare is
sui t able for t he passenge r, wit hout chan gin g t he P N R. You can also choose t o
st o re, or not t o st ore t he pricing response in a TST.
I n cert ain m arket s, Best Buy checks for lower fares across all cabins of t he
aircraft , and giv es preference t o t he highest cabin when t he sam e fare
applies. I n ot her m arket s, Best Buy ch ecks for lower fares in t he sam e cabin
as t h e al ready b ooked segm ent . Your local Am adeus Help Desk can inform
you about t h e de fault for your m arke t .
Am a de u s Be s t Bu y En t r ie s
En t r y Ex pla n a t ion
FXB Re book t o t he lowest fare if se a t a va ila ble , and creat e a TST
FXR Re b ook t o t he lowest fare if se a t a va ila ble but don ’t cr e a t e TST
FXA D ispla y a list of low e r fa r e s w it hout rebook PN R
FXU Se le ct fa r e aft er FX A, r e book , and creat e a TST
FXZ Se le ct fa r e aft er FX A, r e book , but not creat e a TST
FXL D ispla y low e st possible fa r e
Syst em also in for m s you about seat a va ila bilit y
N OTE:
Please use validating carrier option for I N TERLI N E I TI N ERARI ES for
all type of BEST BUY pricing options. For Example: FXB/ R, VC - XX
(Where X X = Validating carrier 2 letter code)
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Am a de u s Be st Bu y w it h Au t om a t ic Re book in g
You can use t he Best Buy ent ries FXB and FXR t o rebook an it inerary in a
lower class. FXB creat es a TST, FXR does not
The follow ing PNR illust rat es t he Best Buy Funct ion .
To find t he lowest applicable fare for t his it inerary, and st ore TST,
Ent er: FXB
The syst em inform s you t hat t he it inerary is rebooked. To st ore t he TST and
updat es t he reservat ion as per changes, Receive from ( RF) and End of
t r ansact ion ( ET / ER) .
114
For Example:
I f you use t he FXR ent ry, t he response wit h fare det ails, but not creat es TST.
You can st ill view t he fare det ails by using t he ent ry FQQ, followed by a
num ber for a passenger.
System Response:
updat es t he reservat ion as per ch anges, Receive from ( RF) and End of
t ransact ion ( ET / ER) .
115
System Response:
This t im e only reservat ion changed as per t he lowest fare available and did
not st ore TST
N OTE: Please use validating carrier option for I N TERLI N E

I TI N ERARI ES for all type of BEST BUY pricing options. For Example:
FXB/ R, VC - XX (Where XX = Validating carrier 2 letter code)
116
A m a de u s Be st Bu y w it h M a n u a l Re book in g
You can use t he Best Buy ent ry FXA t o display a list of lower applicable fare s.
As a follow- up you can choose t o do a m anual rebooking wit h t he FXU which
st ores a TST, or FX Z which does not st ore a TST.
For Example
To request a list of lower fares, ent er: FXA
System Response:
I f for exam ple you would like t o rebook t he it inerary, and use t he fare on line
0 3 , wit hout st oring a TST, e nt er: FXZ 0 3 / P1
System Response:
117
updat es t he reserva t ion as per changes, Receive from ( RF) and End of
t ransact ion ( ET / ER) .
System Response:
F XZ opt ion only reservat ion changed as per lowest fare available and did not st ore
T ST.
I f for exam ple you would like t o rebook t he it inerary, and use t he fare on line 0 3 ,
w it hout st oring a TST, ent er: FXU0 3 / P1
System Response:
FXU opt ion st ored TST for t he lowest available fare and changed t he booking
classes.
N OTE:
all type of BEST BUY pricing options. For Example: FXA/ R, VC - XX
118
Am a de u s Be st Bu y t o D ispla y Low e st Applica ble Fa r e

You can use t he ent ry FXL t o display t he lowest applicable fare for an
it inerary. The syst em will also advise you about seat availabilit y. There is no
follow- up ent ry t o rebook t he it inerary wit h FXL. Use eit her t he FXB or t he
FXR ent ry.
For example
To display t he low est possible fare, ent er: FXL
System Response:
There is only one pa ssenger in t he PN R; t he syst em displays a t icket im age. I f m ore

t h an one passenger you can view t he fare det ails for any of t he passenger by using
t h e FQQ ent ry, for exam ple, FQQ3 . Use eit her t he FXB or t he FXR ent ry t o change
t h e reservat ion and st ore t he TST.
119
I f t he lowest fare i s not available, t he syst em will st ill display passenger and
fare det ails of t he lowest fare, but include t he following m essage at t he t op of
t he display:
LOWEST SOLD OUT // TRY WAITLIST
N OTE:
all type of BEST BUY pricing options. For Example: FXL/ R, VC - XX
Be st Bu y opt ion s
/B Fare Break point /U Unifare
/P Passenger select ion /S Segm ent associat ion
/S St opover /S Global Rout e
/R Reduct ion /R Point of Sale and Ticket ing
/R Tax exem pt ion /K Cabin Opt ion
List of Fa r e s
FXA Display available fare
FXA/S3-4 Specific Segm ent s
FXA/S4S,6S St opover specific segm ent s 4 & 6
FXA/KF,+ Search First Class cabin Fares, I f not available, cont inue t o
search on ot her classes.
FXU3 Select Fare 3 from a list by line num ber and st ore TST
FXZ3 Select Fare 3 from a list by line num ber and don’t st ore TST
FXB Rebooked and price aut om at ically at t he lowest available
fare.
FXB/KY Lowest possible fare in Econom y class cabin
FXR Rebook PNR at t he lowest fare and don’t st ore TST
FXL Display lowest fare in spit e of availabilit y ( No rebook or TST)
120
CH APTER 1 0
Am a de u s Ce n t r a l Tick e t in g
The Am adeus cent ral syst em allows you t o aut om at icall y price t he air
it inerary of a PNR. The aut om at ic pricing ent ry FXP cr eat es a t ransit ional
st ored t icket ( TST) which cont ains all t he inform at ion necessary t o issue a
t icket .
A TST can also be creat ed when pricing is request ed before end of

t ransact ion on t he PNR. Th e new ly cre at ed PNR m ust cont ain t he flig ht
segm ent s and a passenger nam e.
A m axim um of t en TSTS are allowed for each passenger wit h different

port ions of t he air it inerary. Mult iple TSTS m ust be cr eat ed wit h segm ent
associat ion. Ticket ing is request ed by select ing TST and/ or segm ent num be rs
when m ore t han one TST has been creat ed.
A display of a TST can be obt ained as a result of a TQT ent ry. Any t im e a
m odificat ion is m ade t o t he PNR, a PNR change m essage is aut om at ically
appended t o t he header line of t he T ST. I t is necessary t o verify t he v alidit y
of t he TST and rem ove t his m essage before t icket ing is request ed.
When t he syst em cannot price t he PNR, you m ust m anua lly creat e a TST wit h
t he TTC ent ry. The response t o t his ent ry is an em pt y t icket panel.
You can updat e t he t icket panel as follows:
- You fill in t h e TS T pa n e l fie lds w it h t he n e ce ssa r y in for m a t ion u sin g

gu ide d m ode e n t r ie s, or
- You u se t h e for m a t e n t r y t o e nt e r in for m a t ion on t h e com m a n d lin e

of t he pa n e l or in t h e PN R.
A TST t hat is aut om at ically creat ed by t he syst em is called an AST. A

m anually creat ed TST is called an M ST.
You can print a t icket using t ransact ion code TTP.
Aft er t he t icke t ha s bee n issu e d, Am a deus receives a t icket num ber m essage
which is st ored in t he PN R FA e lem en t . The TK elem ent in t he PN R is
aut om at ically changed t o TK t o show t hat t he t icket has been issued.
121
Ar e a Re por t in g Pla n s / Ba n k Se t t le m e n t Pla n s

Each t im e an agency issues a t icket on a given airline , t he agency m ust
report t he sale t o t he airline f o r paym ent purposes.
To sim plify t he report ing of sales t o t he airlines, I ATA and t he airlines have
form ed report ing plans. Airlines’ wishing t o part icipat e in t he report ing plans
given an agreem ent where t hey will accept paym ent from a t hird part y,
usually a bank. Bank Set t lem ent Plan s ( B SPs) are som et im es referred t o as
Area Report ing plans ( A RPs) . I n t he U. S, t he re port ing plan is called ARC
( Air lin e Re por t in g Cor por a t ion ) .
A BSP record exist s for each report ing plan and cont ains a ll t he airlines t hat
part icipat e in t he plan. The Service Managem ent Cent re m aint ains t he BSP
record in Am adeus. I f any agency does not have a designat ed t icket ing
carrier, a BSP code m ust be present in t he office profile ( field ARP) . Th is
applies t o all offices t hat can issue t icket s. BSP procedure are est ablished by
I ATA in Geneva
There is a Plan Manger for each cou nt ry who adm inist ers a nd overseas t he
plan wit hin a part icular geographical area. The Nat ional Syst em or Nat ional
Dist ribut ion Syst em provides BSP inform at ion t o Am adeus. BSP GULF has
office in Sharj ah ( U.A.E) .
To display t he area report ing plan part icipant s for specific count ry, ent er
TGBD - XY ( where XY rep lace s t he I S O count ry code) . QATAR is under Gulf
Area ( AE) , Ent er: TGBD - AE
System Response:
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Tick e t in g Agr e e m e n t Ta ble

A Ticket ing ( T) / PTA ( P) / Elect ronic Ticke t ing ( E) agreem ent t able is m aint ained for
e ach Am adeus Part icipat ing carrier airlines, if t he airline has provided t his
inform at ion. The purpose of t he t able is t o define int erline t icket ing, PT, and
Elect ronic Ticket ing agreem ent s. For exam ple: TGAD - BA/ EK
For Brit ish Airways wit h All Carriers: TGAD – BA
123
Ele ct r on ic Tick e t
An e- t icket ( elect ronic t icket ) i s a paperless elect ronic docum ent used for
t icket ing passengers, part icularly in t he com m ercial airline indust ry .
S t e ps To I ssu e a n Ele ct r on ic Tick e t

Following are t he st eps t o issue an elect ronic t icket
S TEP1 - CREATE A PN R
RP/DOHQR2900/DOHQR2900 AA/SU 24JAN09/1635Z 2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK
STEP2 – PRI CE AN D SAVE TH E REQUI RE FARE

P r ice En t r y : FXP
Se le ct Fa r e : FXT0 4 / P1
Sa ve En t r y : RF AD M I N ;ER
STEP3 - UPD ATE TH E M AN D ATORY TI CKETI N G ELEM EN TS

A dd Com m ission : FM 0
Add for m of pa ym e n t : FP N ON REF
Add Va lida t in g Ca r r ie r : FVBA
TST00001 DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
T-
FXP
1.AMADEUS/MR
1 DOH BA 124 M 12FEB 2355 OK MLRCME 23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME 15FEB 23K
DOH
FARE F QAR 3100.00
TX001 X QAR 420.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA
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STEP4 - SAVE TH E PN R CH AN GES

Enter: RF AD M I N ; ER
STEP5 - I SSUE AN ELECTRON I C TI CKET

To issue an Elect ronic t icket , ent er: TTP/ P1 / RT – or - TTP/ RT
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN09/1654Z 2RTHDN
1.AMADEUS/MR
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBAÍ======
6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3
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St e ps t o I ssu e N e t / M a r k e t / Se llin g Fa r e Tick e t

Following are t he st eps t o issue NET / MARKET / SELLI NG fare t icket
STEP 1 – CREATE A PN R
RP/DOHQR2900/DOHQR2900 AA/SU 28JAN09/1555Z YVR7JK
1.AMADEUS/Q MRS
2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR QR/
3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR QR/
As per Airline Advised Published Fare as per I ATA/ COMMON FARE YEE3 M and
Special/ Market / Net / Com m issionab le Fare is 1 8 0 0 plus t axes.
STEP 2 - PRI CE AN D SAVE TH E REQUI RE FARE I N TH E PN R

FXP/L-YEE3M
01 AMADEUS/Q MRS
------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
DOH
LON QR 0007 V V 15MAR 0920 YEE3M 20
DOH QR 0006 V V 25MAR 1405 YEE3M 20
QAR 6320.00 15MAR06DOH QR LON868.13QR DOH868.13NUC

1736.26END ROE3.640000
QAR 300.00YQ XT QAR 130.00GB QAR 80.00UB
QAR 30.00QA
QAR 210.00XT
QAR 6860.00
TKT BY FARE BASIS *3*
STEP 3 – SAVE TH E TI CKET RECORD I N TH E PN R

Enter: RF ZAFAR; ER
STEP 4 – UPD ATE TH E TI CKETI N G M AN D ATORY ELEM EN TS

En t e r M a r k e t Fa r e : TTK / T1 / N F - 1 8 0 0
Tou r code : : FT PAX N RQ0 1 8 0 0 / D OH R0 0 2

For m of Pa ym e n t : FP PAX N R+ N ON REF/ QAR2 3 4 0 .0 0 ( I n clu de Ta x e s)
Com m ission : FM PAX 0

Ca r r ie r : FV PAX QR
En dor se m e n t : FE PAX VALI D ON QR ON LY/ N ON REF/ N ON EN D
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STEP 5 – SAVE TH E TI CKET RECORD I N TH E PN R

Enter: RF ZAFAR; ER
S TEP 6 – TO VI EW TI CKET RECORD ( I F N EED ED )

Enter: TQT
System Response:
TST00001 DOHQR2900 AA/28JAN M 3 OD DOHDOH SI
T-
FXP/L-YEE3M
1.AMADEUS/Q MRS
1 DOH QR 007 V 15MAR 0920 OK YEE3M 20K
2 O LHR QR 006 V 25MAR 1405 OK YEE3M 20K
DOH
FARE F QAR 6320.00
TX001 X QAR 300.00YQAC TX002 X QAR 30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR 80.00UBAS
TOTAL QAR 6860.00
NETFARE QAR 1800.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
6.FM *M*7
7.FP NR+NONREF/QAR2340.00
8.FT NRQ01800/DOHR002
9.FV QR
STEP 7 – I SSUE AN ELECTRON I C TI CKET
To issue an Elect ronic t icket , ent er: TTP/ P1 / RT – or - TTP/ RT

System Response:
OK PROCESSED
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Cr ypt ic En t r ie s t o Upda t e TST / Tick e t in g Fie lds

Cr e a t e M a n ua l TST : TTC
Specific pa sse n ge r : TTC/ P2
Specific pa sse n ge r & se gm e n t s : TTC/ P2 / S2 ,5
Add se lling in dica t or : TTK/ SSI TI
Specific TST : TTK/ T2 / SSI TI
Add Ba gga ge a llow a n ce : TTK/ A2 0 K
Specific TST : TTK/ T2 / A20K
Specific TST & Line : TTK/ T2 / L2 / A20K
Add Fa r e Ba se : TTK/ BYEE4 M
Specific TST : TTK/ T2 / BKEE4M
Specific TST & Line : TTK/ T2 / L2 ,5 / BKEE4M
Add n ot V a lid be for e & a ft e r : TTK/ V1 2 FEB1 2 M AR
Specific TST : TTK/ T2 / V12FEB12MAR
Specific TST & Line : TTK/ T2 / L3 ,4 / V12FEB12MAR
Add n ot va lid a ft e r on ly : TTK/ VXX 1 2 M AR
Specific TST : TTK/ T2 / VXX12MAR
Specific TST & Line : TTK/ T2 / L3 ,5 / VXX12MAR
Add n ot va lid be for e on ly : TTK/ V1 2 FEB
Specific TST : TTK/ T2 / V12FEB
Specific TST & Line : TTK/ T2 / L3 ,5 / V12FEB
Add M a r k e t / N e t Fa r e Am ou n t : TTK/ N F- 1 8 0 0
Specific TST : TTK/ T2 / NF- 1800
Add Tou r code for N on I n fa n t : FT PAX N RQ0 1 8 0 0 / D OH R0 0 2
Add Tou r code for I nfa n t : FT I N F N RQ0 0 1 8 0 / D OH R0 0 2
Specific pa sse n ge r : FT PAX NRQ01800/ DOHR002/ P2
Specific pa sse n ge r & se gm e n t s : FT PAX NRQ01800/ DOHR002/ P2 / S2 ,5
Pa ym e n t for N on I n fa n t ( Pu blish e s Fa r e ) :FP PAX CASH
Pa ym e n t for N on in fa n t ( N e t Fa r e ) : FP PAX N R+ CASH / QAR1 9 5 0 ( I n clude Ta x e s)
Paym ent for I n fa n t ( Published Fare ) : FP I N F CASH
Paym ent fo r I nfa n t ( Net Fare) : FP I N F N R+ CASH/ QAR200 ( I nclude Taxes)
Specific pa sse n ge r : FP PAX NR+ CASH/ QAR1950/ P2
Specific pa sse n ge r & se gm e n t s : FP PAX NR+ CASH/ QAR1950/ P2 / S2 ,5
Com m ission : FM 7
Specific pa sse n ge r : FM 7/ P2
Specific pa sse n ge r & se gm e n t s : FM 7/ P2 / S2 ,5
Va lida t in g Ca r r ie r : FV QR
Specific pa sse n ge r : FV QR/ P2
Specific pa sse n ge r & Se gm e n t s : FV QR/ P2 / S2 ,5
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En dor se m e n t : FE VALI D ON SH OW N CARRI ERS

Specific pa sse n ge r : FE VALI D ON SHOWN CARRI ERS/ P2
Specific pa sse n ge r & se gm e n t s : FE VALI D ON SHOWN CARRI ERS/ P2 / S2 ,5
Upda t e / Add Fa r e Am ou n t : TTK/ F1 8 0 0 .0 0 ( Local currency QAR )
Upda t e / Add Fa r e Am ou n t :TTK/ FUSD 4 9 5 .0 0 ( Ot her currency USD )
Upda t e / Add Equiva le n t Fa r e Am ou n t : TTK/ EQAR1 8 0 0 .0 0
Upda t e / Add Fa r e & Equ iva le n t : TTK/ FUSD 4 9 5 .0 0 / EQAR1 8 0 0 .0 0
Specific TST : TTK/ T2 / F800.00
Upda t e / Add Ta x : TTK/ X1 0 0 YR
Upda t e / Add Ta x e s : TTK/ X1 0 0 YR/ X 2 0 0 YQ/ X3 0 W O
Specific TST : TTK/ T2 / X100YR/ X200YQ/ X30WO
Upda t e / Add Fa r e & Tot a l Am ou n t for r e issu e :TTK/ R1 8 0 0 / T5 0 0 .0 0
Addit ion a l a m ou n t a s Tot a l ( Re issu e ) : TTK/ T5 0 0 .0 0
N o Addit ion a l cost ( Re issu e ) : TTK/ T0 .0 0
D e le t e spe cific Ta x # 3 : TTK/ X3
Add n e w Ta x : TTK/ X1 0 0 YR
Ch a n ge Ta x a m oun t for Ta x # 3 : TTK/ X3 - X 2 0 0 YQ
Ex ist in g Ta x a s colle ct e d for r e issu e : TTK/ X3 - O ( Old t ax which collect ed)
Add BSR : TTK/ K1 3 .6 5 0 0 0 ( K1 is t ransact ion)
Specific TST :TTK/ T2 / K1 3 .6 5 0 0 0 ( K1 is t ransact ion)
Fa r e ca lcu la t ion : TTK/ CDOH QR DXB190.00NUC190.00END ROE3.6400
Fa r e ca lcu la t ion ove r r ide : TTK/ CBUI LD
Specific TST : TTK/ T2 / CBUI LD
Pr e vie w Tick e t I m a ge : TTP/ T1 / TKT/ CRT
Specific Pa sse n ge r : TTP/ P2 / TKT/ CRT
Pr in t Tick e t : TTP
Specific TST : TTP/ T2
Specific Pa sse n ge r : TTP/ P2
Specific St ock Re fe r e n ce : TTP/ X A2
Ove r r ide Va lida t in g Ca r r ie r : TTP/ V * QR
Specific TST : TTP/ T2 / V* QR
Specific pa sse n ge r : TTP/ P2 / V* QR
Re m ove cha n ge fla g fr om TST : TTF
From All TST : TTF/ ALL
129
D ispla y a n Ele ct r on ic Tick e t Re cor d

To display an e- t icket re cord, when t here is only one FA / FH E in t he PNR,
en t er: TW D
Fo r Exam ple display an e- t icket record for a specific FA / FH E elem ent , by

t he line n um ber, ent er: TW D / L1 0
For Example:
En t e r : TW D or TW D / L1 0
System Response:
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E- Tick e t D ispla y opt ion s

TWD By FA/ FHE elem ent if only one FA/ FHE elem ent in
PNR
TWD/L7 By specific FA/ FHE line num ber 7
TWD/TKT157-4400564781 By Ticket num ber
TWD/2 Select Ticket from TWD list
TWDRL Redisplay TWD list
TWD/TAX Display list of t axes
TWH Hist ory for displayed e- t icket record
RT*E Redisplay PNR from an e- t icket record
St a t u s I n dica t or s of Ele ct r on ic Tick e t Re cor d

Following are t he different st at us indicat ors of an elect ronic t icket record.
A AI RPORT CON TROL O OPEN FOR USE
C CH ECKED I N P PRI N TED
E EXCH AN GED / REI SSUED R REFUN D ED
F FLOW N / USED S SUSPEN D ED
G CON VERTED TO FI M T PAPER TI CKET
I I RREGULAR OPERATI ON S V VOI D
L LI FTED / BOARD ED X PRI N T EXCH AN GED
131
Void / Ca n ce l a n Ele ct r on ic Tick e t Re cor d

You can cancel an e- t icket record as long as t he cancellat ion is wit hin t he
current sales period and t he sale is not yet confirm ed or has already been
cancelled.
Cancelling an Elect r onic t icket record causes t he syst em t o send a void

request t o t he airline. The coupon st at us of t he e- t icket Coupons is updat ed
fro m
‘’O’’ ( open for use) or ‘’A’’ ( airport control) t o ‘’V’’ for voided. The record is
also aut om at ically cancelled in t he sales r eport . I n t he sales report t he
t ransact ion t ype code of t he elect ronic docum ent is changed from ‘’TKTT’’ t o
‘’CANX’’
N ot e : You ca n n ot void t he Re - issu e d Tick e t
When an e- t icket has been successfully voided, t he following m essage is

displayed:
OK- ETKT UPD ATED
SALE I S CAN CELED I N REPORTI N G SYSTEM
Cert ain airlines m ay also ret urn a set t lem ent aut horizat ion code ( sac) . I n t his
case, it is displayed in t he m essage t hat follows:
OK- ETKT UPD ATED SAC- 0 0 6 0 5 9 0 4 3 6 2 7 5
SALE I S CAN CELLED I N REPORTI N G SYSTEM
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S t e ps t o Void/ Ca n ce l Ele ct r on ic Tick e t

Following are t he st eps t o void an e- t icket ( Re - issu e d e - t ick e t ca n n ot be
v oid)
F OR EXAM PLE
RP/DOHQR2900/DOHQR2900 OC/PR 25JAN06/0526Z 2TZFFS
1.AMADEUS/MR
2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM
5 TK OK25JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777
7722/S2-3
7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3
STEP 1 - D I SPLAY AN ELECTRON I C TI CKET RECORD

Ent r y: TW D / L6 ( Lin e N u m be r of ‘’ FA’’ or ‘’ FH E’’ on t he PNR) -
or -
TW D / TKT1 2 5 - 4 8 0 0 0 1 4 7 1 ( By Tick e t N u m be r , I gn or e fir st displa ye d PN R)
Syst e m r e spon se :
TKT-1254810001471 RCI- 1A LOC-2TZFFS
OD-DOHDOH SI- FCMI-0 POI-DOH DOI-25JAN06 IOI-77777722
O Í=====
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB 23K
DOH
FARE F QAR 3250.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
STEP 2 – TO VOI D AN ELECTON I C ETI CKET RECORD

T o void a n e le ct r on ic t ick e t r e cor d, En t e r : TW X
SALE IS CANCELLED IN REPORTING SYSTEM Í========

OK ETKT RECORD UPD ATED SAC- 1 2 5 PEW 1 8 OAZW F
133
STEP 3 - D I SPAY AN ELECTRON I C TI CKET RECORD

Ent r y: TW D / L6 ( Lin e N u m be r of ‘’ FA’’ or ‘’ FH E’’ on t he PNR)
- or -
TW D / TKT1 2 5 - 4 8 0 0 0 1 4 7 1 ( By Tick e t N u m be r , I gn or e fir st displa ye d PN R)
V Í=====
1.AMADEUS/MR ADT ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME V 15FEB 23K
DOH
SAC- 125PEW18OAZWF
N OTE: A V oide d / Ca n ce lle d a n e le ct r on ic t ick e t r e cor d ca n n ot be

r e - in st a t e d by t r a ve l a ge n t s.
S TEP 4 - D I SPLAY QUERY REPORT TO CROSS CH ECK TH E STATUS

En t e r : TJQ
N ot e : Th e st a t u s sh ou ld be ‘’CAN X’’ . I f did n ot voide d in t h e qu e r y

r e por t , Ple a se r e pe a t t h e st e p 1 a n d t ype TW X/ N
134
R e va lida t ion An Ele ct r on ic Tick e t

You can revalidat e an e- t icket aft er any of t he following changes has
occurred, as long as t here is no change t o t he fare:
- D iffe r e nt Air lin e ( int erline agreem ent exist s bet ween t he t wo Airlines)
- D i ffe r e n t Fligh t N u m be r
- D iffe r e n t Cla ss of Se r vice
- D i ffe r e n t D a t e or Tim e of Fligh t
- D i ffe r e nt Air por t of Ar r iva l or D e pa r t ur e ( Wit hin t he sam e cit y)
N ot e : The coupons t o be revalidat ed m ust have St at us ‘’O’’ open
S t e ps for Re va lida t in g a n E- Tick e t

Following are t he st eps t o revalidat e an e- t icket .
St e p 1 – Ch a n ge t h e r e se r va t ion a s pe r r e qu ir e d da t e s:
--- TST ---
RP/DOHQR2900/DOHQR2900 FF/SU 24JAN06/1703Z 2RTHDN
1.AMADEUS/MR
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK Í==== (S3)
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 Í=======

7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2

8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
9 FM *M*5
10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652
12 FV BA
St e p 2 - D ispla y a n E- Tick e t Re cor d:

TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
23K Í===(E2)
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 15MAR 1015 OK MLRCME O 15FEB
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
GB80.00UB
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
135
STEP 3 - Re va lida t e a n E- Tick e t
Entry : TTP/ ETRV/ L6 / E2 / S3
Where
TTP/ ETRV Transact ion code for revalidat ion
L6 Line Num ber of ‘’FA’’ or ‘’FHE’’ elem ent
E2 Coupon / Line num ber of t he E- t icket ( TW D / L6 )
S3 Segm ent num ber changed in t he PNR
--- TST ---
RP/DOHQR2900/DOHQR2900 OC/PR 24JAN06/1720Z 2RTHDN
1.AMADEUS/MR
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 Í======

6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2

9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA
STEP 4 - D ispla y Re va lida t e d Tick e t Re cor d

En t r y: TW D / L7 ( Lin e N u m be r of ‘’FA’’ on t he PNR)
TKT-1254810001470 RCI- 1A LOC-2RTHDN
OD-DOHDOH SI- FCMI-Z POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR ADT ST
23K Í======
1 ODOH BA 124 M 12FEB 2355 OK MLRCME O 23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME O 15FEB
DOH
FARE N QAR 2100.00 P QAR 3100.00
TAX QAR 420.00YQ
TAX QAR 30.00QA
TAX QAR 210.00XT
TOTAL QAR 3760.00
GB80.00UB
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT
136
CH APTER 1 1
Re issu e a n Ele ct r on ic Tick e t

Before com m encing a reissue in Am adeus you will require t he new base fare,
t axes paid on t he original t icket , t he breakdown of any new t axes t o be
collect ed reissue fee requirem ent s and t he t ot al addit ional collect ion, if any. I f
you are unsure of t hese, Please cont act t he validat ing carrier for
confirm at ion.
1 ) Ret rieve t he PN R and am end t he it inerary. Cancel any segm ent s which
are not required.
2 ) Delet e any old TST using t he com m ands t hen re- price any non- flown
segm ent s t o be included on t his t icket using t he FXP ent ries.
You m ay have t o use t he override if t he syst em will not aut o price

For exam ple: FXP / L- QEE4 M QR1
3 ) Am end t he TST using t he TTK / TTI updat e com m and applying t he

following codes.
R Reissue, t his is t he new base fare ( excluding t axes)

O Old t ax, all t axes paid for on t he original t icket are ident ified w it h an " O"
X New t ax, any addit ional t axes t hat need t o be collect ed on t he new t icket .
T Tot al addit ional collect ion ( This includes any increase in Fare, Taxes and
Re- I ssue Fees. I f t here in no Addit ional collect ion t hen t his will be Zero.)
V Not Valid Aft er Dat es for all coupons, t his is m andat ory for reissue
137
St e ps t o Re issu e a n Ele ct r on ic Tick e t

Follow in g a r e t h e st e ps t o r e issu e Ele ct r on ic t ick e t s
Re issu e of Un u t ilise d Tick e t

For exam ple, The following PNR t icket ed for QEE7 QR2 Fare Base, wit h Fare
as QAR8 3 0 .0 0 Taxes as QAR4 0 .0 0 QA, QAR3 0 0 .0 0 YQ, a n d QAR8 0 .0 0 AE
D I SPLAY OF TI CKTED PN R
Following is t he Original issued Ticket ed PNR
D I SPLAY OF I SSUED ELECTRON I C TI CKET RECORD

Following is t he Original I ssued Elect ronic record
Now Assum ing Passenger wish t o change his ret urn schedule which is confirm
in L- Cla ss, Reissue t he original issued t icket wit h Addit ional QAR6 4 0 .0 0
138
St e p 1 : Change t he I t inerary as per require Booking class, in t his exam ple

Booked L- Cla ss
Step2: Price New Booked segm ent s: FXP
Syst e m Re spon se
St e p 3 : Save t he changes in t he TST, ent er: REZAFAR; ER
139
Syst e m Re spon se
St e p 4 : TST display, ent ry: TQT or TQT/ T1 or TQT/ Tn ( n= TST Num ber)
Syst e m Re spon se
St e p 5 : Check Box for require TST t o open
140
St e p 6 : Click on OPEN icon
141
St e p 7 : Click on Exchange I con t o init iat e t he reissue process
Syst e m Re spon se
St e p 8 : Click on OK icon
142
Syst e m Re spon se
St e p 9 : Check Box require TST for reissue
St e p 1 0 : Click on OPEN icon t o open t he TST
143
Syst e m Re spon se
St e p 1 1 : Ent er t he Addit ional collect ion ( AD C) Am ount in t he TOTAL:

QAR6 4 0
144
St e p 1 2 : Ent er t he New form of paym ent wit h t he Addit ional collect ion
( AD C) am ount : O/ CASH + / CASH / QAR6 4 0
St e p 1 3 : Ent er N OT VALI D AFTER ( All coupons) and

N OT VALI D BEFORE ( As per Fare condit ions if any)
St e p 1 4 : Click on UPDATE icon
145
Syst e m Re spon se
St e p 1 5 : Click on OK icon
146
Syst e m Re spon se
St e p 1 6 : Click on CROSS t o exit from t he TST
Syst e m Re spon se
147
St e p 1 7 : Save t he changes in t he PNR, Ent er: RFZAFAR; ER
Syst e m Re spon se
St e p 1 8 : Display issued E- Ticket Record: TW D / L6
Syst e m Re spon se
148
St e p 1 9 : Ent er t he original I ssued e- t icket det ails for reissue: FO* L6
Syst e m Re spon se
Move t he cursor beside t he last charact er of t he displayed ‘’FO’’ line and

ent er t he Passenger num ber belongs t o displayed e- t icket record wit h reissue
segm ent s num bers: / P1 / S 2 , 3
Press ent er t o add t he ‘’FO’’ det ails in t he PNR Aut om at ically ( Cr oss ch e ck
t h e D a t e of I ssu e for t he Or igin a l I ssu e d t ick e t )
St e p 2 0 : Save t he Changes in t he PNR: RF ZAFAR; ER
149
St e p 2 1 : Display issued E- TI CKET record before reissue: TW D / L6
Syst e m Re spon se
St e p 2 2 : I ssue t he E- t icket , ent er: TTP/ P1 / S 2 , 3 / RT
150
PN R D I SPLAY AFTER REI SSUE AN E- TI CKET
151
Re issu e of Pa r t ia lly Use d Tick e t

For exam ple, The following PNR t icket ed for ULE1 YQA1 Fare Base, wit h Fare
as QAR 2 3 3 0 .0 0 Taxes as QAR4 0 .0 0 QA
D I SPLAY TI CKETED PN R
Following is t he Original issued Ticket ed PNR
D I SPLAY I SSUED ELECTRON I C TI CKET RECORD

Following is t he Original I ssued Elect ronic record
Now Assum ing Passenger wish t o change his ret urn schedule which is confirm
in M - Cla ss, Reissue t he original issued t icket wit h Addit ional QAR3 8 0 .0 0
152
N EW I TI N ERARY BOOKED PN R D I SPLAY

Change t he I t inerary as per require, Here U- cla ss was not available and
Booked in M - Cla ss
PRI CE AN I TI N ERARY FOR N EW AN D FLOW N SEGM RN TS

Price New Booked segm ent s and t he Flown / Used segm ent s wit h t he help of
Past Dat e pricing opt ion: FXP/ S2 X, 3 , 7 , 8 / R, 2 0 M AY0 9
153
Ex pla n a t ion
FXP Transact ion code for I t inerary Pricing
/ Separat or
S I ndicat or for Segm ent s
2 Flown / Used Segm ent Num ber 2
X No- st opover indicat or ( I f no st op in original it inerary)
,3 Com m a, Flown / Used segm ent num ber 3
,7 Com m a, New Added Segm ent num ber 7
,8 Com m a, New Added Segm ent num ber 8
/ Separat or
R, Past Dat e Pricing I ndicat or wit h Com m a
20MAY09 Dat e, Mont h, and Year for original I ssued t icket
Syst e m Re spon se
154
Sa ve t h e ch a n ge s in t h e TST, e n t e r : REZAFAR; ER
UPD ATE TH E TST

Updat e t he TST for requires segm ent s t o I ssue as a new it inerary, in t his
exam ple Segm ent Num ber 7, 8 t o reissue: Ent ry: TTU / T1 / S7 , 8
155
Explanation
TTU Transact ion Code t o updat e exist ing TST
/ Separat or
T1 TST Num ber 1, here require TST num ber
/ Separat or
S Transact ion Code for Segm ent
7, 8 Segm ent num ber 7, 8 ( As per new it inerary for reissue)
Syst e m Re spon se
REM OVE TH E FLAG

Rem ove t he TST flag aft er updat e t he TST wit h require segm ent s: TTF/ T1
Syst e m Re spon se
156
D ispla y TST: Ent ry: TQT or TQT/ Tn

Syst e m Re spon se
Click on Ex ch a n ge icon
157
Syst e m Re spon se
Click on OK icon
Syst e m Re spon se
158
Ch e ck Box for r e qu ir e TST for r e - issu e
Click on OPEN icon
159
Syst e m Re spon se
En t e r t h e Addit ion a l colle ct ion ( AD C) Am ou n t in t h e TOTAL: QAR 3 8 0
160
En t e r t h e Or igin D e st in a t ion a s pe r ORI GI N AL or igin a n d CURREN T

de st in a t ion
En t e r N OT VALI D AFTER ( All cou pon s) a n d N OT VALI D BEFORE

( As pe r Fa r e con dit ion s if a n y)
En t e r t h e N e w for m of pa ym e n t w it h t he Addit ion a l colle ct ion ( AD C)

a m ount : O/ I N V + / CASH / QAR3 8 0
161
Click on UPD ATE icon
Syst e m Re spon se
162
Click on OK icon
Syst e m Re spon se
163
Click on CROSS t o e x it fr om t h e TST
Syst e m Re spon se
To D ispla y issu e d E- Tick e t Re cor d: TW D / L1 2
164
Syst e m Re spon se
En t e r or igin a l I ssu e d e - t ick e t de t a ils for r e - issu e : FO* L1 2
Syst e m Re spon se
Move t he cursor beside t he last charact er of t he displayed ‘’FO’’ line and ent er
t he Passenger num ber belongs t o displayed e- t icket record wit h reissue
segm ent s num bers: / P1 / S 7 , 8
Press ent er t o add t he ‘’FO’’ det ails in t he PNR Aut om at ically ( Recheck t he
Dat e of I ssue for Original I ssued t icket )
165
Syst e m Re spon se
Sa ve t h e Ch a n ge s in t h e PN R: RF ZAFAR; ER
D ispla y issu e d E- TI CKET r e cor d be for e r e - issu e : TW D / L1 2
I ssue t he E- t icket , ent er: TTP/ P1 / S 7 , 8 / RT
166
CH APTER 1 2
Am a de u s Au t om a t e d Re fu n ds
Am adeus aut om at ed refunds allows you t o refund sale docum ent s and
elect ronic t icket s quickly and easily.
The refund t ransact ions you ent er search for dat a st ored in t he cent ral
t icket ing server's docum ent dat abase. I f t he dat a is st ill available, t he syst em
uses it t o creat e a refund record. Dat a is norm ally st ored in t he syst em for
180 days. I f t he dat a is no longer available, you ent er det ails of t he refund
m anually int o a blank refund record.
You can process refund records direct ly for full refunds, or m anually updat e
t hem for part ial refunds.
Here is an exam ple of a query report t h at cont ains refunded docum ent s. They
are indicat ed by t he RFN D t ransact ion t ype code in t he last colum n.
167
St e ps t o Pr oce ss Au t om a t e d Re fu n ds
Following are t he st eps t o process aut o refund on Am adeus which is report ed
t o t he local BSP
STEP 1 : D I SPLAY REFUN D RECORD

I nit iat e a refund and display refund record by using any one of t he following
opt ions.
Using docum ent num ber, ent er: TRF 1 2 5 - 4 8 1 0 0 0 6 6 3 2 ( Tick e t N u m be r )
From PNR, ent er: TRF / L6 ( ‘’ FA’’ / ‘’ FH E’’ on line 6 )
From Query report ( TJQ) : TRF / I - - 0 0 1 5 2 8 ( Se qu e n ce n u m be r
001528)
STEP 2 : EN TER TH E CAN CELLATI ON PEN ALTY

I f any cancellat ion penalt ies ent er: TRFU/ CP 1 0 0 A
STEP 3 : PROCESS TH E REFUN D

To process refund on Am adeus, ent er: TRFP
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
The st at us of all refunded coupons in t he e- t icket record is changed t o 'R'

( refunded) aft er which it can not be reversed t o ‘’ O’’ / ‘’ A’’
I n t he PNR, t he exist ing FA elem ent for t he refunded t icket is rem oved,
st ored in t he PNR hist ory, and replaced by a new FA elem ent t hat includes
t he ER st at us code; t his indicat es t hat t he t icket has been refunded.
Pa r t ia l displa y of t h e PN R:
FA PAX 125-4810006632/ERBA/S2-3
/
ER St at us Code ( Ele ct r on ic Tick e t )
You can ignore a refund record at any t im e prior t o processing ( TRFP) t he

record wit h t he following ent ry: TRFI G
168
Un u se d Ele ct r on ic Tick e t Re fu n d
Following are t he exam ples t o process published fare full refunds on Am adeus
For exam ple a t icket 1 2 5 - 4 8 1 0 0 0 6 6 3 2 needs t o be fully refunded wit h

QAR1 0 0 .0 0 cancellat ion/ refund penalt y. The following st eps will apply:
STEP 1 : D I SPLAY TH E REFUN D RECORD

I nit iat e a refund and display refu nd record by using any one of t he following
opt ions.
From PNR, ent er: TRF / L6 ( ‘’FA’’ / ‘’FH ’’ on line 6 )
From Query report ( TJQ) : TRF / I - 0 0 1 5 2 8 ( Se qu e n ce n u m be r )

Updat e Cancellat ion/ Refund Penalt ies, ent er: TRF U/ CP1 0 0 A

To process Aut o refund: TRFP
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
STEP 4 : D I SPLAY TH E QUERY REPORT

To display Query report , ent er: TJQ/ QTC- RFN D
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006
------------------------------------------------------------------------------
-
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
------------------------------------------------------------------------------
001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND
169
Pa r t ia l/ H a lf Pu blish e d Fa r e Re fu n ds
For exam ple a t icket 1 2 5 - 4 8 1 0 0 0 6 6 3 5 needs t o be part ially/ half refunded
wit h am ount QAR9 3 4 0 and QAR1 0 0 .0 0 as Refund charges. The following
st eps will apply:
STEP 1 : D I SPLAY TH E REFUN D RECORD

I nit iat e a refund and display refund record by using any one of t he following
opt ions.
From PNR, ent er: TRF / L6 ( ‘’FA’’ / ‘’FH ’’ on lin e 6 )
From Query report ( TJQ) : TRF / I – 0 0 1 5 3 1 ( Se qu e n ce n u m be r 0 0 1 5 3 1 )
STEP 2 : EN TER TH E USED FARE

Updat e ut ilised fare for used coupons, ent er: TRF U/ U9 3 4 0

I f any Cancellat ion/ refund Penalt ies ent er: TRF U/ CP1 0 0 A
STEP 4 : D I SPLAY TAX PAN EL

Display Tax record, ent er: TRFT
REFUNDABLE TAXES
AMADEUS/M MR
125 4810006635 - 635
UNUSED TAXES
----------------------------------------------------------------
T1 480.00 YQ
T2 40.00 QA
T3 280.00 GB
T4 100.00 UB
REFUNDABLE TAX TOTAL QAR 900.00 XT
Assum ing ut ilised t axes are as: QAR 2 1 0 .0 0 YQ ( T1 ) and QAR 4 0 .0 0 QA

( T2 ) Refundable t axes are as: QAR 2 7 0 .0 0 YQ, 2 8 0 .0 0 GB, 1 0 0 .0 0 UB
To updat e refundable t ax QAR2 7 0 YQ ( T1 ) ,

Ent er: TRFU/ TU1 - 2 7 0 ( YQ Code N ot Re qu ir e d)
The QAR4 0 .0 0 QA ( T2 ) is a fully ut ilised t ax and needs t o be delet ed,

Ent er: TRFU/ TX 2
170
STEP 5 : D I SPLAY ACTI VE REFUN D RECORD

To display act ive refund record panel, ent er: TRF
REFUND RECORD AGT-77777722 RR/23NOV06 L TKT-Y
NM NAME AMADEUS/M MR
I ISSUED 23NOV06
D1 DOCUMENT 125 4810006635 6 CPNS 0200
F FARE PAID QAR 18640.00
U FARE USED 9340.00
FARE REFUND 9300.00
CP CANX FEE 100.00 1.08P
XT TAX REFUND 650.00 >TRFT
REFUND TOTAL 9850.00
FM COMMISSION 93.00 1.00P
FP1 CASH 9850.00
S ITINERARY INTERNATIONAL

To process Aut o refund: TRFP
STEP 7 : D I SPLAY QUERY REPORT

To display Query report , ent er: TJQ/ QTC- RFN D
AGY NO - 77777722 QUERY REPORT 23NOV CURRENCY
QAR
OFFICE - DOHQR2900 SELECTION:
AGENT - 1310RR 23 NOV 2006
------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
------------------------------------------------------------------------------
001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND
171
Cr ypt ic En t r ie s t o u pda t e Re fu n d r e cor d

TRFU/NMMINHAS MUHAMMAD ZAFAR MR Updat e Nam e in refund record
TRFU/I25JAN10 Dat e of I ssuance
TRFU/DA2 Add docum ent num bers ( Part ial Refund)
TRFU/DX1 Delet e used docum ent num ber
TRFU/D 1 DG 2 Updat e check digit
TRFU/D1 C34/D2 C12 Add refundable docum ent coupons
TRFU/DX 1 C12/DX 2 C34 Delet e used/ non- refundable coupons
TRFU/TKT Y Docum ent t ype
TRFU/S I I t ineray t ype ( I = I nt , D = Dom est ic)
TRFU/F1500.00 Fare Paid
TRFU/F USD500.00 Alt ernat e Fair Paid
TRFU/U 500.00 Fare Used
TRFU/FM 5 Com m ission
TRFU/FM 100.00A Com m ission as Am ount
TRFU/CP 150.00A Cancellat ion penalt ies in Am ount
TRFU/CP 5 Cancellat ion penalt ies in percent age
TRFU/MF 10.00 Miscellaneous Fee in Am ount
TRFU/TA150YQ Add specific Taxes
TRFU/TA10.00ZPMIA2
TRFU/TA10.00XFJFK4.5
TRFU/TU2-90.00 Reduce exist ing t ax num ber 2
TRFU/TX3 Delet e exist ing t ax num ber 3
TRFU/TC NRQ01500 Tour Code
TRFU/NF900.00 Net refund
TRFU/FP1 CASH Form of paym ent
TRFU/FP2 CCVI123456789111...
TRFU/FPA1 900.00 Form of paym ent am ount for paym ent 1
TRFU/RM (Free Text) Rem arks
TRFU/AA 12245DOH56565 Airline Aut horit y
TRFU/FO 1574400564781LON.... Original I ssue
TRFU/I25JAN10/F1500/TA1150.00YQ Com bine opt ions
172
Am a de u s Re por t s
The Am adeus report s list ed below for applicable for cent ral t icket ing users.
Opt ion s
/SOF All agent s wit hin an office
/SAN All offices sharing t he sam e I ATA num ber
/SAS Specific Agent
/D Specific Dat e
/F List st art ing from docum ent or sequence num ber
/R Sort ing in reverse order
/QSI Sales I ndicat or
/QFP Form of paym ent ( CA/ CC/ MX)
/QVP Validat ing Carrier
/QTX Group of t ransact ion t ypes
/QTC Specific Transact ion Type
Tr a n sa ct ion Gr ou p w it h QTX Opt ion

SALE Sale Docum ent s, I ncludes TKTB, TKTT, CANX,CANN
REFD Refunded docum ent s, include RFND, RFNX
MANS Manual sales, includes CANX
AUTS Aut om at ed sales, include TKTB,TKTT,CANX,CANN
INVT I nvent ory, includes CANN and VSCN
CCCS Cancelled Credit card sales
CCAS Cancelled Cash sale
VOID Voided docum ent s, include CANN, CANX,VSCN
Tr a n sa ct ion t y pe s w it h QTC opt ion

TKTT Elect ronic Ticket
CANX Cancelled Sale
CANN Aut om at ically cancelled docum ent
RFND Refunded docum ent s
RFNX Cancelled Refund
MCOM Manually report ed MPD
MD50 Aut om at ed MCO
173
Qu e r y Re por t
Current dat e for act ive sign- in on screen TJQ
For specific dat e TJQ / D- 1 0 FEB
For specific dat e ranges TJQ / T- 10FEB1 5 FEB
All agent s wit hin your office report TJQ / SOF
Specific agent sign- in report TJQ / SAS- 0001AA
Validat ing Airline report TJQ / SOF/ QVP- QR
Refunded Report TJQ / SOF/ QTC- RFND
Voided report TJQ / SOF/ QTC- CAN X
TJQ / SOF/ V
Net Rem it t ance issued t icket s report TJQ / SOF/ N
TJN / SOF
Su m m a r y Re por t
Sum m ary sales period report TJS
For t he past period TJS / H - 1
Specific agent and past period TJS / SAS- 0001AA/ H - 1
All agent s for past period TJS / SOF/ H- 1
D a ily Re por t
Daily report for act ive sign- in on screen TJD
All agent s for current dat e TJD / SOF
Specific agent TJD / SAS - 0001AA
Past dat e TJD / D - 20JAN
174
I t e m Re por t
I t em report for act ive sign- in on screen TJI
All agent s TJI / SOF
Specific Sign- in TJI / SAS - 0001AA
Specific dat e TJI / D - 20JAN
Closed sales period TJI / H - 1
Pr in t in g Re por t
Print Last Display Report , Default print er TJP
Print last displayed report , specified TJP / PRT- TB3 0 5 1
print er
Tr a n sa ct ion Re por t
Transact ion report by docum ent num ber TJT/ TK- 1 6 0 8 9 0 1 5 1 0
By sequence num ber TJT/ I - 0 0 0 5 6 7
175
CH APTER 1 3
Cu st om e r Pr ofile
Cust om er Profile is a record, which cont ains useful inform at ion about a
t raveler, or com pany t hat can assist you while m aking reservat ion.
Cust om er profile is divided in t o following cat egories:

¾ Traveler Profile
¾ Com pany Profile
¾ Traveler profile which associat ed t o a com pany profile
You can creat e, m odify, deact ivat e or react ivat e a cust om er profile.
To do t his you m ust first access profile m ode.
Pr ofile M ode Com m a n d

When you access profile m ode t he flag * * * * PM MODE* * * * is show n aft er
each com m and t o indicat e t hat you are working in profile m ode.
Pr ofile Acce ss Tr a n sa ct ion

PM Access Profile Mode
PMP Exit Profile m ode t em porarily
PME Exit Profile m ode
Pr ofile En d Tr a n sa ct ion
PE End t ransact ion and save t he profile
PER End Transact ion, Save and redisplay t he profile
PEE End Transact ion, Save and exit profile Mode
Pr ofile I gn or e
PI I gnore Profile wit hout save
PIR I gnore t he updat es and redisplay t he profile
176
Cr e a t e Tr a ve le r Pr ofile
To creat e a t raveler profile, you can use st andard PNR elem ent s
The PNR elem ent can be ent ered in any order and syst em aut om at ically
arranges t he elem ent s in sequence. You cancelled and m odify t hese elem ent s
any t im e in profile m ode.
NM1CHAMINDA/NALIN MR Add Nam e elem ent
APB-DOH 44483819 Add Phone elem ent
SR*VGML Add m eal preference
FFNEK-666671166 Add Frequent Flyer det ails
OS YY LCCT DOH5555555 Add OSI
RM MAIL TO TRAVEL DEPT Add General Rem arks
APE-nalinc@abc.com Add e- m ail cont act
AB//CY-AMA/NA-ALICE/A1-94 DRING Add Billing address
ROAD/PO-35608/CI-DOHA/CO-QATAR/P1
ST/W Add wish seat preference
PN R Tr a n sfe r a ble I n dica t or s

The Let t er ‘’A’’ and ‘’S’’ appears wit h profile elem ent s which are called
t ransfer ind icat ors.
When a profile is t ransferred t o a PNR all ‘’A’’ elem ent s
A Au t om a t ic are always t ransferred
When a profile is t ransferred t o a PNR it depends on end
S Se le ct a ble user t o select t hese elem ent s
177
Ge n e r a l I n for m a t ion Se ct ion

The General I nform at ion sect ion is used t o record t he following inform at ion:
Com pa n y Pr ofile N a m e
PCN/ The com pany nam e aut om at ically ent ered when you creat e a
com pany profile or associat e a t raveler t o a com pany profile
Pr ofile I nde x Fie ld
PIN/ The I ndex field creat es a unique syst em for filing and referencing
your com pany and t raveler profile
PBC/ Pr ofile Billin g Con t a ct
The nam e of t he person t o cont act regarding billing.
PBP/ Pr ofile Billin g Ph on e
The Telephone cont act num ber of t he person t o regarding billing
Pr ofile Count r y Code
PCO/ The t wo- let t er count ry code of t he passenger’s nat ionalit y or t he
locat ion of t he com pany.
Pr ofile Cr e a t e d By
PCR/ This inform at ion is aut om at ically appended by t he syst em . I t shows
t he sign of t he agent who originally creat ed t he cust om er profile.
PBD D a t e of Bir t h
The t raveler dat e of birt h can be ent ered in t he profile.
Ex a m ple s:
PCN/DOHA BANK Add Com pany Profile nam e associat ion
PIN/DOH01 Add Profile index field
PBC/MISS FATIMA Add Profile billing cont act
PBP/44483700 Add profile billing cont act num ber
PCO/QA Add Profile count ry code as QATAR
PCR/0402ZM Add profile creat ion inform at ion
PBD/04FEB1967 Add dat e of Birt h
178
D ocu m e n t I n for m a t ion Se ct ion

The docum ent inform at ion sect ion is used t o st ore t he inform at ion about a
passenger’s docum ent s. You can t he inform at ion in t raveler profile.
Pa sspor t D e t a ils
PAS/ The t raveler’s Passport num ber, count ry code, issued and
expiry dat e
Visa I n for m a t ion
PIV/ The t raveler’s Visa inform at ion, count ry code, issued and
expiry dat e
D r ivin g Lice n se
PCE/ The t raveler’s driving license inform at ion, count ry code,
and issued dat e
PID/ I de n t it y Ca r d
The t raveler’s I D Card inform at ion
Ex a m ple s:
PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14 Passport Det ails
PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 Visa Det ails
PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX- Driving License
09JAN12 Det ails
PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12 I D Card Det ails
Follow u p Se ct ion
The follow up sect ion allows you t o place a com pany or t raveler profile on a
list for act ion t o be t aken at a lat er dat e. Every 24 hours t he syst em scans
t he profile dat abase t o check if t here profiles are in your office’s follow up list .
I f found t he profile on t hat list , t he syst em send a m essage on Queue 94 t o
rem ind you t o check t he follow- up list .
PFO/CHECK PASSPORT DETAILS/12MAR12 Add follow- up not e wit h dat e
179
Cr e a t e a Pr ofile fr om a PN R
You can creat e a t raveler profile quickly from an exist ing PNR.
To creat e Profile, you m ust ret rieve t he PNR. The PC com m and aut om at ically
ent ers int o Profile m ode and display t he newly creat ed profile. I f you don’t
specify w hat PNR elem ent s you want t o t ransfer in your ent ry, t he syst em
t ransfers all appropriat e elem ent s int o profile.
PC/-1 Creat e new t raveler profile for passenger 1 of PNR
PC/-1,5-8,10 Creat e new t raveler profile for passenger 1,
Select ing PNR elem ent 5 t o 8 and 10 t o be
t ransferred
PC/-1,X9 Creat e new t raveler profile for passenger 1,
exclude elem ent 9 from t ransfer
PC/DOHA BANK-1 Creat e new t raveler profile for passenger 1 and
associat e t o exist ing com pany profile nam e
DOHA BANK
PC/DOHA BANK-1,4,7-10 Creat e new t raveler profile for passenger 1,
associat e t o com pany and t ransfer elem ent s 4
and 7 t hrough 10
Cr e a t e a PN R fr om a Pr ofile
You can creat e a PNR from t raveler or com pany profile. This process is know n
as profile t ransfer.
When you display profile on your syst em , you can creat e a PNR from it and
t ransferring all aut om at ic PNR elem ent from displayed profile.
PT Transfer all aut om at ic elem ent s t o new PNR
PT* Transfer all t ransferable elem ent s t o new PNR
PT1- 3 Transfer range of elem ent s t o new PNR
PT1,3,6- 9 Transfer elem ent s 1,3 and 6 t hrough 9
PTX4,5 Transfer all elem ent s except 4 and 5
PT* 10,12 Transfer all aut om at ic dat a and only select able elem ent 10
and 12
PT* X5 Transfer all aut om at ic dat a except elem ent 5
PTO Transfer all Mandat ory and aut om at ic elem ent s t o an
exist ing PNR
PT2* 15OCT* Transfer flight segm ent 2 appending dat e
180
Cr e a t e Com pa n y Pr ofile
To creat e a com pany profile in profile m ode m ust access profile m ode first .
The com pany nam e m ay cont ain a m axim um of 25 charact ers.

PCN/DOHA BANK Creat e a new com pany profile
Associa t e Tr a ve le r t o Com pa n y Pr ofile

I n profile m ode you can associat e t raveler t o a com pany profile. The com pany
profile m ust exist before associat ing it t o t raveler.
To associat e a t ra veler t o a com pany crat e a new or ret rieve exist ing profile,
t hen use t he PCN/DOHA BANK t ransact ion t o associat e it
D ispla y Tr a ve le r Pr ofile
PDN/-CHAMINDA Display profile by t raveler surnam e
PD2 Display profile show n on line 2 of profile nam e list
PD Redisplay ret rieved profile
PDRT/XXXXYY Display t raveler profile by record locat or
PDI/DOH01 Display profile general inform at ion by index opt ion
PLT Display list of t raveler for your office
PLT//DOH BANK Display list of t ravelers associat ed t o DOHA BANK
D ispla y Com pa n y Pr ofile

PDN/DOHA BANK Display Com pany profile by Nam e
PDN/DOHA BANK-CHA Display by Com pany nam e and t raveler nam e
PDT/-CHAMINDA Display t raveler profile associat ed t o com pany profile
PDM/-CHAMINDA Merge a t raveler profile wit h t he com pany profile
displayed
PDRC/YYYYXX Display com pany profile by record locat or
PLC Display list of com pany profile for your office
PDL Redisplay profile list
181
M odifyin g a Pr ofile
You can cancel and m odify t he following elem ent s in a com pany or t raveler
profile in profile m ode.
¾ General I nform at ion
¾ PNR Transferable elem ent s
¾ Priorit y Elem ent s
To cancel PNR t ransferable elem ent s you can use XE com m and.
To m odify PNR t ransferable elem ent s, select t he elem ent num ber, slash and
t he new value.
XE6 Cancel elem ent 6 in a profile
XE2,5,7 Cancel Mult i elem ent s in a profile
XE5-8 Cancel a range of elem ent s in a profile
6/ST/W Change t he seat preference for line 6
9/*S Change Transfer indicat or for elem ent 9 t o S
6/*A Change Transfer indicat or for elem ent 6 t o A
D e a ct iva t e a n d Re a ct iva t e a Pr ofile

You can deact ivat e a displayed cust om er profile in profile m ode. When you
deact ivat e a profile, it is placed on a deact ivat e profile list for 30 days. I f you
don’t react ivat e t he deact ivat e profile in 30 days, it is delet ed from t he
syst em .
PX Deact ivat e displayed profile
PLX Request a list of deact ivat e profiles
PD2 Display a deact ivat e profile 2 on displayed list
PR React ivat e a profile
182
CH APTER 1 4
Am a de u s H ot e l
Am adeus Hot el offers you det ailed inform at ion on room availabilit y, rat es and
hot el feat ures.
En code / D e code H ot e l Ch a in
DNH MARRIOTT Encode Hot el chain
DNH SI Decode Hot el Chain
H ot e l Ch a in I n for m a t ion
GGHTL Display AI S inform at ion page for Am adeus Hot el
GGHTLEM Display AI S inform at ion for hot el chain MARRI OTT ( EM)
HEHTLFS Display specific requirem ent s for hot el chain FS
H ot e l List
The hot el list display provides a com plet e list of hot els for specific cit y. The
display cont ains t he hot el nam e, chain code, area locat ion and recom m ended
t ype of t ransport at ion from t he airport .
HL DXB List of hot el in Dubai
HL DXB/HN-FOUR List of hot els in Dubai for hot el Four seasons
HLDXB/AD-SHEIKH List of hot els in Dubai at SHEI KH ZAYED ROAD
183
H ot e l Ava ila bilit y

The Hot el Availabilit y com m ands allow you t o display t he availabilit y of hot els
worldwide.
There are t wo t ypes of hot el availabilit y displays:
1 . H ot e l M u lt i- Pr ope r t y Ava ila bilit y

Display availabilit y for all hot els in a given cit y locat ion and dat e range.
Hot els are displayed in a nonbiased order
2 . H ot e l Sin gle Pr ope r t y Ava ila bilit y

Display availabilit y for a specific propert y.
By default t he syst em displays a Single Occupancy rat e.
Exam ple:
H A D XB 1 5 D EC- 1 8 D EC
184
H ot e l Room Type Code s

The hot el room t ypes shown in an availabilit y display are a t hree alpha
/ num eric code. The first charact er indicat es t he room cat egory, t he second
indicat es t he num ber of beds in t he room and t he t hird indicat es t he
bed t ype.
For exam ple, a room t ype of A1K represent s a Superior Room wit h bat h and
1 King Bed.
185
Room Ca t e gor y Code s

Room w it h Ba t h A Superior
B Moderat e
C St andard
D Minim um
Room w it h Show e r E Superior
F Moderat e
G St andard
H Minim um
Room w it h I Superior
Ba t h / Sh ow e r J Moderat e
K Minim um
Ex e cu t ive Su it e P
Suit S Superior
T Moderat e
U Minim um
N on- Sm ok ing N
Room a t w e e k e n d W
Code s
T Twin K King
S Single Q Queen
D Double W Wat er
A* K * Num ber of beds vary A1 * Bed t ype varies
A* * Two * * num ber of beds & Type COR Corporat e rat e cat egory
GOV Governm ent rat e cat egory MI L Milit ary rat e cat egory
CON Convent ion rat e STP St opover rat e
FAM Fam ily rat e TUR Tour rat e
PKG Package rat e TVL Travel I ndust ry rat e
PRO Prom ot ional rat e W KD Weekend rat e
SRS Senior Cit izen rat e RAC St andard RAC rat e
SRB Sum m er Rat e Break W OS World of savings
186
Sin gle Pr ope r t y D ispla y

I n order t o display all room s and rat es for a specific propert y you m ust use
t he single propert y availabilit y and rat es display. To display a single propert y
availabilit y you use t he HA com m and and t he line reference num ber from a
Hot el Mult i- Propert y Display.
Exam ple: For Hot el m ult i display: HADXB15DEC- 1 8 D EC/ H N - SH ERATON
Display room s and rat es for line 2, Ent er HA2
187
Opt ion s
Display single propert y availabilit y for propert y
H A2 shown on line 2 of m ult i propert y display for
single occupancy
Display single propert y availabilit y for propert y
H A3 / RT- 2 shown on line 3 of m ult i propert y display for
double occupancy
Direct com m and t o display single propert y
H ASI D X B3 2 6 1 5 D EC- 1 8 D EC availabilit y, chain code SI , Propert y code
DXB326, Check- in 15DEC and Check- out 18DEC
Ava ila bilit y Opt ion s

Ar e a I de n t ifie r
/ AR- You can ent er m axim um t hree locat ion code
A= Airport , D = Downt own, E= East , W = West , N = Nort h,
S= Sout h ( Ent ry: / AR- A)
/ CO- Com pa n y
Used t o specify hot el chain code ( Ent ry: / CO- SI )
Ch e ck - I n D a t e
/ D T- Used t o change t he check- in dat e in your exist ing display
( Ent ry: / D T- 1 9 D EC)
/ DD- Ch e ck - ou t D a t e
Used t o change t he check- out dat e in your exist ing display
( Ent ry: / D D - 2 1 D EC)
/ FC- For e ign Cu r r e n cy
Used t o show rat es in ot her currency ( Ent ry: / FC- GBP)
For e ign Cu r r e n cy
/ FC- * Used t o change t he rat es t o t he st ored currency in your exist ing
display ( Ent ry: / FC- * I N R)
H ot e l Fa cilit y
/ FF- Used t o rest rict t o display hot el wit h require facilit ies
( Ent ry: / FF- BAB- BUS- M EE)
/ HN- H ot e l N a m e
Used t o search for specific hot el nam e ( Ent ry: / H N - SH ERATON )
/ LO- Loca t ion
Used t o change t he locat ion for exist ing display ( Ent ry :/ LO- AUH )
Ra t e Lim it Ra n ge
Used t o display Rat e ranges
/ QU- ( Ent ry: / QU- 1 0 0 Rat e below a specified am ount )
( Ent ry: / QU- H 1 0 0 Rat e above a specified am ount )
( Ent ry: / QU- 1 0 0 - 1 5 0 Rat es bet ween specified values)
/ RT- Occu pa n cy Le ve l
Used t o ident ify t he double occupancy ( Ent ry: / RT- 2 )
188
/ SR- Spe cia l Ra t e

Used t o request special rat es or exist ing rat es ( Ent ry: / SR- M I L)
Tr a n spor t a t ion
/ TR- Used t o request t ransport at ion from Airport t o hot el
T = Taxi, R = Rent a car, F = Free, L= Lim ousine ( Ent ry: / TR- F )
Addr e ss
/ AD - St reet you are searching for accom m odat ion
( Ent ry: / AD - SH EI KH ZAYED )
/ BT- Be d Type
You can ent er m axim um t wo bed t ypes ( Ent ry: / BT- K- Q )
H ot e l Ca t e gor y
/ H C- You can ent er up t o 2 codes ( L= Luxury, F = First Class,
S = St andard, T = Tourist Ent ry: / H C- F- S )
Ph on e N u m be r
/ PH - Used t o search hot el wit h phone cont act
( Ent ry: / PH - 9 7 1 - 4 - 2 2 8 1 1 1 1 )
Ex a m ple s:
H AD X B1 5 D EC- 1 8 D EC/ CO- SI Availabilit y for specified Hot el Chain
H AD X B1 5 D EC- 1 8 D EC/ H N - SH ERATON Specified Hot el Nam e
H AD X B1 5 D EC- 1 8 D EC/ RT- 2 Double occupancy
H AD X B1 5 D EC- 1 8 D EC/ AR- D Specified Area
H AD X B1 5 D EC- 3 / TR- F Specified Transport at ion
H AD X B1 5 D EC- 1 8 D EC/ FC- GBP Specified Currency
H AD X B1 5 D EC- 1 8 D EC/ SR- EX X Specified special rat e
H AD X B1 5 D EC- 1 8 D EC/ QU- 1 0 0 - 1 5 0 Specified rat es ranges bet ween 2 values
Ava ila bilit y a nd Ra t e s fr om a PN R

You can request hot el availabilit y & rat es on a flight or car segm ent in a PNR.
For exam ple: Availabilit y and rat es for Line Num ber 3 of PNR for Check- in
dat e and Line Num ber 4 for check- out dat e. Ent ry: H AS3
Display Hot el Availabilit y for arrival point of segm ent 3, in
H AS3 t his sit uat ion t he syst em t akes t he Airport code or Car pick
up point as a hot el locat ion
H AS6 / CO- SI Display Hot el Availabilit y refereeing segm ent 6 of PNR and
specified Hot el chain code
H AS5 / QU- 1 0 0 Display hot el availabilit y refereeing segm ent 5 of PNR and
request ing rat es below specified am ount
189
H ot e l Fe a t u r e s
The hot el feat ures display provides a com plet e descript ion of a specific hot el
propert y. The hot el feat ures display can be request ed from a m ult i- propert y,
single propert y availabilit y, and Hot el List display.
H FAC Display hot el feat ures from hot el list display for Line AC
Display hot el feat ures for propert y shown on line 2 of hot el
H F2 m ult i- propert y availabilit y.
HF Display hot el feat ures from single propert y availabilit y display
Display hot el feat ures for t he propert y of t he hot el on
H FS5 segm ent 5 of t he displayed PNR
H ot e l Fe a t u r e s Ca t e gor y Code s
L LOC Locat ion
A CAT Cat egory
E EXT Ext ra charges
P POL Policies
G GNT Guarant ee
D DEP Deposit
S STA Minim um / Maxim um St ay
F FAC Facilit ies
R ROO Room
N DI N Dining
M MEE Meet ing Facilit ies
C COM Com m ission
Q FRE Frequent st ay
T TRA Transport at ion
Y SFY Safet y Feat ures
O OTH Ot her Charges
Ex a m ple s:
H F4 - D Display hot el feat ures, deposit cat egory from hot el
on line 2 of m ult i- propert y display
Display hot el feat ures, ext ra charges and facilit y
H F7 - E- FAC cat egories from hot el on line 7 of m ult i- propert y
display
Display Hot el feat ures Guarant ee, Dining, and
H F- G- N - T Transport at ion from single propert y availabilit y
display.
190
Poin t of Re fe r e n ce
A point of reference is a building, m onum ent , or any ot her t ype of landm ark
considered im port ant enough t o be used as a crit erion when searching for
and booking hot els. Each point of reference is assigned t o a cat egory
according t o it s nat ure.
List of Ca t e gor ie s
APT Airport s ATT At t ract ions
BST Bus St at ion BUS Business Locat ion
CAR Am adeus Car Rent al locat ion CTY Cit ies
CN V Convent ion cent er ED U Educat ional
EVT Event s, Fairs, Fest ivals GRD Ground Transport at ion
H EL Heliport H TL Am adeus Hot el Propert ies
MI L Milit ary Bases PAR Parks
PRT Port RAI Rail st at ion
RST Holidays Resort s SH O Shopping Dist rict s
SPO Sport s St adium TRA Transport at ion
Ex a m ple s:
D RP- CAT Display point of reference cat egories
D RPCASTLE/ GB Display Point of reference by keyword and
count ry code
D RPSAN D / USN Y Display point of reference by keyword and
count ry/ st at e code
D RP* / LON - SH O Display t he list of point of reference for
specified cit y and Cat egory
D RP1 2 Display point of reference from Displayed list
H LL1 2 Hot el list from DRP display for line 12
H AL1 1 / D T- 1 5 D EC- 1 8 D EC Hot el Availabilit y from DRP display for line 11
191
H ot e l Pr icin g
A hot el pricing display provides det ailed inform at ion about a specific room
rat e. You can request a hot el pricing display from a single- propert y hot el
availabilit y display or by referencing a hot el PNR segm ent .
The Hot el Pricing ( H P) display shows you:
¾ Det ailed inform at ion about a specific room / rat e list ed on a COM PLETE
ACCESS+ single propert y hot el availabilit y display, or included in a
COMPLETE ACCESS+ hot el segm ent in a PNR.
¾ I nform at ion about t he propert y at which t he room / rat e is availabilit y.
This inform at ion is sim ilar t o t he inform at ion on a hot el feat ures display.
The inform at ion on HP display is supplied direct ly from t he hot el chain’s own
reservat ion syst em . The following st eps are t o request a Hot el Pricing
Display:
Exam ple: H AD XB1 5 D EC- 1 8 D EC/ H N - SH ERATON
192
Single Availabilit y and rat es display for line 2, Ent ry: H A2
Hot el pricing opt ion for line 2 for single propert y display availabilit y and
feat ures, ent ry: H P2
Opt ion s
H P2 Display Pricing from single propert y display for line 2
H PS4 Display pricing from line 4 of PNR for hot el segm ent
H P2 - R- T Display specified cat egories
193
H ot e l Ra t e Ch a n ge
I f t he room rat e changes during t he period you are booking it is indicat ed in a
single- propert y display wit h an ast erisk ( * ) next t o t he availabilit y st at us
code or one of t he values H, F, M is displayed. For exam ple, if your booking a
room for t he last week in June and t he first week in July, but t he rat e
changes at t he beginning of July.
When a rat e change occurs, t he relevant code is displayed ( it can be t he

highest , average, first night , m ost occurred one, depending on t he rat e t ype
indicat or = = ) .t he rat e for t he period is norm ally used t o calculat e t he rat e
range in a m ult i- propert y ha display and t o show t he available rat e in a
single- propert y display. This applies t o all levels of connect ivit y.
To see t he dat e on which t he rat e change occurs, you m ust ret rieve t he hot el
rat e change display.
The ent ry t o display t he hot el rat e change inform at ion is based on t he line
num ber of t he availabilit y and rat es display.
H R2 Display hot el rat e change display for propert y on line 2 of
m ult i- propert y display
HR Display hot el rat e change display from single propert y display
H ot e l Te r m s
Hot el t erm s give inform at ion about a specific rat e.
¾ The t erm s of ent it lem ent
¾ What t he rat e includes ( for exam ple, m eals and t ax)
¾ Ot her rat e- specific inform at ion like how m uch com m ission you receive
for selling t he rat e
The display m ay also cont ain policy, guarant ee or deposit inform at ion t hat
applies t o t he hot el at which t he rat e is available. This inform at ion com es
from t he relevant hot el feat ures display.
Hot el Term s display cannot be request ed from Com plet e Access Plus
availabilit y display, or Hot el Pricing and Feat ures display.
HT1A Display hot el t erm s for propert y for rat e 1A of m ult i- propert y
HT1 Display hot el t erm s from hot el invent ory display
194
H ot e l I n ve n t or y
The hot el invent ory ( HI ) display gives a 40- day snapshot for hot el st andard
access and hot el com plet e access hot els only of room availabilit y by rat e at a
single hot el. The inform at ion com es from t he dist ribut ion syst em .
The availabilit y st at us is shown by t he following codes:

A Available t o sell . Closed
R On request X Closed t o arrival
Opt ion s
HIAA Display Hot el I nvent ory display refereeing Hot el List line AA
HI1 Display Hot el I nvent ory display refereeing m ult i- propert y
display for line 1
HIS4 Display Hot el I nvent ory display refereeing Hot el segm ent
num ber 4 in PNR
HIXXDXB123 Display hot el invent ory display wit h hot el ident ifier
195
H ot e l Se ll
There are t wo t ypes of sell ent ry:
¾ Short sell entry: an ent ry cont aining a line reference t o a room / rat e
shown on any single- propert y display.
•
•
HA hot el single- propert y availabilit y
•
HR hot el rat e change
HP hot el pricing & feat ures ( hot el com plet e access plus only)
¾ Long sell entry: t his is an ent ry in which you supply all t he required
I nform at ion: propert y ident ifier, dat es of st ay, room t ype, and rat e.
The hot els available in Am adeus are divided int o t hree groups:
St a n da r d Acce ss H ot e l Ch a in s
When you book a st andard access hot el, t he syst em
Blank aut om at ically generat es a booking m essage t o t he hot el chain at
end t ransact ion. The hot el chain eit her generat es a confirm at ion
num ber back t o Am adeus via t elet ype, or updat es t he PNR
direct ly.
Com ple t e Acce ss H ot e l Ch a in s
/ When you book a com plet e access hot el, t he request is sent
im m ediat ely t o t he hot el chain via a high speed com m unicat ion
link. The hot el com pany ret urns a confirm at ion num ber wit hin four
t o eight seconds.
Com ple t e Acce ss Plu s H ot e l Ch a in s
+ Com plet e Access Plus offers all of t he feat ures of Com plet e Access
as well as t he abilit y t o obt ain dat a direct ly from t he hot el’s own
reservat ion syst em .
I n com plet e access, you can only sell one room per t ransact ion. I f your PNR
cont ains m ore t han one passenger, you m ust passenger associat e t he hot el
sell ent ry.
196
Exam ple: HADXB15DEC-18DEC/HN-SHERATON
Display Single Hot el propert y availabilit y and rat es, ent ry: HA3
Sell room on line 1, ent ry: HS1
197
Se ll Opt ion s
/BS- Book in g Sou r ce
5- 8 Digit s I ATA num ber / TI DS num ber ( Ent ry: /BS-00000000)
Cu st om e r Cor por a t e I de n t ifica t ion N u m be r
/CD- To avail t he corporat e rat es offered by t he hot el.
( Ent ry: /CD-123456EXX)
D e posit
This opt ion t o ent er t he form of paym ent of t he passenger's
/DP- deposit . This is a m andat ory opt ion if specified as a
requirem ent in t he hot el feat ures display.
( Ent ry: /DP-CCVI12345678901EXP1212)
Ex t r a Pe r son in Room
/EX- You use t his opt ion t o ent er t he num ber of ext ra people in a
room and t he ext ra charge. ( Ent ry: /EX-USD100.00-1)
/RA- Roll - Aw a y be d for Adu lt ( / RA- ) & Ch ild ( / RC- )
/RC- Num ber of beds. Give t he currency, price and quant it y.
( Ent ry: /RA-USD50.00-1)
Gu a r a n t e e Ar r iva l
/G- The form of paym ent used t o guarant ee arrival.
( Ent ry: /G-CCVI12345678910EXP1212)
Cu st om e r I de n t ifica t ion
/ID- Use t o ent er t he passenger's own hot el supplied ident ificat ion
num ber. ( Ent ry: /ID-56789EXX1)
Fr e qu e n t t r a ve le r
/FT- Used for hot el loyalt y program or for t he PAX m ay be ent it led
t o air m iles by st aying at a qualifying hot el.( Ent ry: /FT-12345SI)
Su pple m e n t a r y I n for m a t ion
Free form t ext for you t o add ext ra inform at ion, m inim um t wo
/SI- charact ers and a m axim um of 45 charact ers.
( Ent ry: /SI – SMOKING ROOM)
/DT- Ch e ck I n D a t e
When m aking direct / long sell. ( Ent ry: / D T- 1 5 D EC)
/DD- Ch e ck Ou t D a t e
When m aking direct / long sell. ( Ent ry: / D D - 1 9 D EC)
/RT- Room Type
When m aking direct / long sell. ( Ent ry: / RT- 2 A1 D )
Spe cia l Ra t e s
/SR- Used t o sell t he special rat es offered by a hot el.
( Ent ry: / SR- TVL)
/**- Travel Agency I nt ernal account ing inform at ion free flow t ext
198
H ot e l M odifica t ion
You can m odify an exist ing hot el elem ent using t he sell opt ions.
For m odificat ion purposes, t he hot el opt ion codes are divided int o t wo
cat egories, crit ical and non- crit ical in st andard access t he opt ions are divided
as follows:
¾ The cr it ica l opt ion code s a r e
•
•
/ D T- ( check- in dat e) ,
•
/ D D - ( check- out dat e)
/ RT- ( room t ype)
¾ Th e r e m a in in g opt ion code s a r e con side r e d n on - cr it ica l
For com plet e access, all m odificat ions are done in real t im e, and you receive
an inst ant reply from t he hot el. Opt ions t hat are cr it ica l result in a
cancel/ rebook of t he hot el segm ent . When a cancel/ rebook t akes place, t he
hot el com pany sends a cancellat ion num ber which is st ored in t he PNR as a
rem ark elem ent , and places t he new confirm at ion num ber in t he hot el
segm ent elem ent .
The non- cr it ica l opt ions do not affect t he st at us code in t he PNR, but are
t reat ed as a cancel/ rebook which is reflect ed in PNR hist ory.
The help page for each hot el chain ( H EH TLYY where YY is t he hot el chain
code) displays inform at ion and specific requirem ent s for t he hot el chain.
Please see CRI TI CAL OPTI ONS list ed t here as m odificat ions on t hose will
result in cancel/ rebook of t he hot el segm ent .
Cr it ica l Opt ion s

4 / RT- 2 K1 D Change room t ype of hot el segm ent 4 of PNR
4 / D T- 1 2 D EC Change check- in dat e for hot el segm ent 4 of PNR
4 / D D - 1 7 D EC Change check- out dat e for hot el segm ent 4 of PNR
N on - Cr it ica l Opt ion s

4 / SI - SM OKI N G Ch ange room t ype of hot el segm ent 4 of PNR
4 / D P- Delet e Deposit ed inform at ion for hot el segm ent 4 of
PNR
4 / CD - 1 2 3 4 5 EXX Add/ change corporat e ident ificat ion num ber for hot el
segm ent 4 of PNR
199
CH APTER 1 5
Am a de u s Ca r s
The Am adeus Car offers det ailed inform at ion regarding car availabilit y and
rat es for car rent al com panies worldwide.
Am adeus also has agreem ent s wit h m aj or car rent al com panies t o rent cars
direct ly from t heir reservat ion syst em s known as Am adeus Com plet e Access.
En code a n d D e code Ca r Com pa n y

D N C H ERTZ Encode car com pany
D N C ZI Decode car com pany code
CE PH N Decode special equipm ent s code
I n for m a t ion Pa ge
GG CAR Display all available car com panies in Am adeus
GGCARCTC A Display cont act nam e of car com panies begin wit h let t er A
GGCAR A Display inform at ion for car com pany begin wit h let t er A
GGCAR ZI Display AI S for car com pany wit h code ZI
GGCARZI LON Display AI S for car com pany for specified cit y ( LON)
H E CAR ZI Display specific requirem ent s for car com pany ZI
200
Ca r Loca t ion List

The car locat ion list provides you wit h a com plet e list of car rent al com panies
and t heir office addresses in a specific cit y, Ent ry: CLLON
Ex a m ple s:
CL ZI H OU Display car locat ion list for Com pany ZI in Houst on ( HOU)
CL LON - T Display Airport Term inal locat ion in London ( LON)
CLZI USCA- C Display Cit y locat ions for car com pany ZI in California st at e
of Unit ed St at es of Am erica.
201
Ca r Loca t ion Policy

Am adeus cars allow s you t o obt ain locat ion policy inform at ion regarding
locat ion det ails, t ax, policy, surcharge and vehicle t ype, wit hout having t o
refer t o a car rat e availabilit y display.
To do t his use t he t ransact ion code CPO.
To display t he locat ion policy inform at ion for a specific car com pany at an
airport locat ion, ent er for exam ple: CPOZEN CE
202
Ca r Ava ila bilit y a n d Ra t e s D ispla y

Car availabilit y displays show t he rat es for car t ypes t hat are available, or
available on- request ( car t ypes t hat are closed are not displayed) .
There are t hree t ypes of car availabilit y displays:
M u lt i- com pa n y
Sin gle - com pa n y ( for non- com plet e access plus providers)
Sin gle - com pa n y ( for com plet e access plus providers)
Ex a m ple : CALAX1 5 D EC- 1 8 D EC/ ARR- 1 2 0 0 - 1 9 0 0
203
Ca r Type Code s
The car t ype codes consist of four elem ent s t hat describe t he Class, Type,
Transm ission and Air- condit ioning of a part icular vehicle t ype.
For exam ple, an ECMN car t ype defines an econom y, car, m anual
t ransm ission wit hout air- condit ioning.
Ca r Cla ss Code s
M Mini E Econom y
C Com pact S St andard
I I nt erm ediat e F Full size ( 4- door)
P Prem ium L Luxury
X Special
Ca r Type Code s
B 2- Door C Car
W St at ion Wagon V Van
L Lim ousine R Recreat ional
S Sport s car F 4- Wheel Drive
T Convert ible X Special
D 4- Door J All Terrain
P Pick up K Truck
Ca r Tr a n sm ission Code s
A Aut om at ic M Manual
Air - Con dit ion in g Code s

R Air- Condit ioned N Non- Air- Condit ioning
Ca r Loca t ion Code s

C Cit y N Nort h of t he cit y
S Sout h of t he cit y E East of t he cit y
W West of t he cit y R Resort locat ion
T Term inal O Off- Term inal
204
Sin gle Com pa n y displa y

The car single com pany availabilit y can be displayed from an init ial ent ry or
by changing a m ult i- com pany display t o a single com pany display.
Exam ple: CAZI D XB1 5 D EC- 1 8 D EC/ ARR- 1 2 0 0 - 2 2 0 0
Ex a m ple s:
CAD X B1 5 D EC- 1 8 D EC/ ARR- 0 9 0 0 - 1 2 0 0 Display single com pany availabilit y
for request ed rent al period.
CAZI D X B1 5 D EC- 1 8 D EC/ ARR- 0 9 0 0 - Display single com pany availabilit y
1 2 0 0 / VT- ECM N for request ed dat es, t im es and
vehicle t ype.
205
Ca r Ava ila bilit y Opt ion s

Com pa n y
This opt ion t o change a m ult iple- com pany display t o a single
/ CO- com pany display. ( Ent ry: / CO- ZE)
To change a single- com pany display t o a m ult iple com pany

display, ( Ent ry: CA/ CO- YY)
/ D T- Pick - Up D a t e
This opt ion t o change t he pick- up dat e in your exist ing
display. ( Ent ry: / D T- 1 9 D EC)
/ DD- D r op- Off D a t e
This opt ion t o change t he drop- off dat e in your exist ing
display. ( Ent ry: / D D - 2 3 D EC)
/ FC- For e ign Cu r r e n cy
This opt ion t o show rat es in a currency ot her t han t he
currency of t he cit y in your ent ry. You can only use t he
I SO count ry code. ( Ent ry: / FC- GB)
/ LO- Loca t ion
This opt ion t o change t he locat ion of your exist ing display.
Opt ions you ent ered in your init ial ent ry are ret ained in t he
new display. ( Ent ry: / LO- M AN )
/ D O- D r op off Loca t ion
This opt ion t o change t he drop off locat ion in your
exist ing display.( Ent ry: / D O- M UC or / D O- GBM AN * )
Not e: you can only ent er an Am adeus locat ion code or a car
com pany locat ion code wit h an ast erisk.
/ VT- Ve h icle Type
This opt ion t o request a specific vehicle t ype.
( Ent ry: / VT- ECM N )
To specify one of t he elem ent s of vehicle t ype replace t he

ot her let t ers wit h ast erisks. ( Ent ry: / VT- * * M * ) is for cars
wit h m anual t ransm ission.
/ RC- Ra t e Code
This opt ion t o request a rat e cat egory and rent al period.
( Ent ry: / RC- PW )
/ ARR- Ar r iva l Tim e
This opt ion t o change t he pick- up t im e in your exist ing
display. ( Ent ry: / ARR- 1 5 0 0 )
/ RT- Re t u r n Tim e
This opt ion t o change t he drop- off t im e in your exist ing
display.( Ent ry: / RT- 2 2 0 0 )
206
Ca r Ra t e Ca t e gor ie s
A Associa t ion This cat egory applies t o m em bers of associat ions
t hat have special rat es.
B Bu sin e ss This cat egory applies t o basic discount ed rat es for
cust om ers showing t heir business cards at t he
rent al locat ion.
C Cor por a t e This cat egory applies t o cont ract s or percent age
discount s for corporat e client s
G Gove r nm e nt This cat egory applies t o governm ent depart m ent s.
I I n du st r y This cat egory includes special rat es for t ravel
indust ry personnel
K Pa ck a ge This cat egory applies t o car rent als in conj unct ion
wit h ot her t ravel product s
L I n clu sive This rat e includes coverage, or coverage and ot her
billable it em s such as special equipm ent .
This cat egory applies t o rat es wit h rest rict ions such
P Pr om ot ion a l as free rent al days, m inim um num ber of rent al
days, special discount ed rat es for specific locat ions
and/ or specific car t ypes
R Cr e de n t ia l Client m ust provide what rat e specifies: for
exam ple coupon, or I D.
This is t he default cat egory, when no ot her
S St a n da r d cat egory is specified. Rat es are included wit hout
rest rict ions, except advance booking requirem ent s
U Con sor t iu m This cat egory applies t o special rat es for t ravel
consort ium s or groups.
V Con ve n t ion This cat egory includes specific rat es for convent ions
Ra t e Ca t e gor y Code s
This plan applies for one or m ore rent al days. I t
D D a ily can also apply for ext ra rent al days for m ont hly,
weekly, and weekend plans.
W W e e k ly This plan has a fixed rat e based on a rent al period
of approxim at ely 4 t o 7 days
This plan includes a daily or flat rat e based on a
E W eekend rent al period for at least one day on a Friday,
Sat urday, or Sunday
M M ont hly This plan has a daily or fixed rat es based on a
rent al period of at least 28 days
207
Ca r Ra t e Fe a t u r e s
The car rat e feat ures display is available from a car availabilit y display for car
providers in cars com plet e access plus, including leisure part icipant s, using
t he CR t ransact ion
For exam ple: CAZI D XB1 5 D EC- 2 2 D EC/ ARR- 1 2 0 0 - 1 8 0 0
To request car rat e feat ures inform at ion from a rat e availabilit y ( CA) display
for rat e on line 2, ent er: CR 2
208
Ca r Se ll
You can sell a car direct ly from an availabilit y and rat e display, car list disp lay
and car invent ory display.
The responses vary for each car com pany part icipat ing in Am adeus Com plet e
Access. I n addit ion:
You can only book one car at a t im e
You m ust ent er t he nam e elem ent in t he PNR before selling t he car
The ent ry is direct ly sent t o t he car com pany dat abase before a
confirm at ion is ret urned
When confirm ed t he car segm ent shows an HK st at us code
I f m ore t han one passenger in t he PNR, you m ust passenger associat e
t he car sell ent ry
Acce ss Le ve l
Au t om a t e d St a n da r d Acce ss Ca r Com pa n ie s
When you book a st andard access car com pany, t he
syst em aut om at ically generat es a booking m essage t o t he
Bla nk car com pany at end t ransact ion. The car com pany ret urns
a confirm at ion num ber t o Am adeus via t elet ype, or
updat es t he PNR direct ly using an aut om at ed process in
t he car com pany’s syst em
M a n u a l St a n da r d Acce ss Ca r Com pa n ie s
Manual St andard Access differs from Aut om at ed St andard
Bla nk Access in t hat t he reservat ion is m anually handled by t he
car com pany and t herefore t he confirm at ion num ber is
ret urned aft er m anual processing
Com ple t e Acce ss Ca r Com pa n ie s
/ When you book a com plet e access car com pany, t he
request is sent im m ediat ely t o t he car com pany via
High- speed com m unicat ion link. The car com pany ret urns
a confirm at ion num ber wit hin four t o eight seconds
Basic ent ry for car sells:

CS2 / P1 Sell car shown on line reference 2 of availabilit y display,
for passenger 1
209
Ca r Se lls Opt ion s:

/ CD - Cu st om e r Cor por a t e I de n t ifica t ion N u m be r
Used t his field t o ent er corporat e id ( Ent ry: / CD - 0 1 8 9 EXX0 1 )
/ RQ- Ra t e Qu ot e d
Use t his field t o ent er t he rat e t hat was quot ed t o t he
Passen g er ( Ent ry: / RQ- USD 1 0 0 .0 0 - UN L D Y)
/ I D- Cu st om e r I de n t ifica t ion
You use t his opt ion t o ent er t he passenger's own car
com pany’s ident ificat ion num ber. ( Ent ry: / I D - 1 2 3 4 5 6 EXX)
Ca r Fr e qu e n t Tr a ve le r
/ FT- You use t his opt ion t o add t he ident ificat ion of a person
belonging t o a frequent t raveler program .
( Ent ry: / FT- FQP4 5 4 5 4 5 EXX)
/ SI - Su pple m e n t a r y I n for m a t ion
You use t his opt ion t o ent er supplem ent ary inform at ion in free
flow t ext for t he rent al car.( Ent ry :/ SI - BLACK COLOUR )
/ SQ- Spe cia l Re qu e st
You use t his opt ion t o request a specific t ype of equipm ent .
( Ent ry: / SQ- PH N )
Gu a r a n t e e
This opt ion allows you t o gu arant ee bookings for specific
vehicle t ypes, rat e Plans o r booking codes.
/ G- / G- CASH or / G- CH EQUE or / G- CCVI 4 4 4 5 6 4 8 7 5 6 EXP1 2 1 2
/ G- VOUCH ER or / G- M CO or / G- BS( book in g Sou r ce ) or
/ G- CD ( cor por a t e discou n t ) or / G- I D ( cu st om e r ide n t ifica t ion )
Pick Up Loca t ion
You use t his opt ion only in a direct sell ent ry when pick up is
/ COL- ot her t han airport . Vi cinit y code t o be t aken from Car List
display. Please rem em ber t o affix an ast erisk ( * ) aft er t he
vicinit y codes in t he car sell ent ry.
( Ent ry: CSZI N CE1 5 D EC- 3 / ARR- 1 2 0 0 - 0 9 0 0 / VT- ECM N / PUP- N CET0 2 )
D r op Off Loca t ion
You use t his opt ion only in a di rect sell ent ry when drop off is
/ D O- ot her t han a irport . Vicinit y code t o be t aken for Car List
display. Please rem em ber t o affix an ast erisk ( * ) aft er t he
vicinit y codes in t he car sell ent ry.
( Ent ry: CSZI LH R1 5 D EC- 4 / ARR- 1 6 0 0 - 1 2 0 0 / VT- ECM N / D O- LON C0 9 )
Ra t e Code
Added aut om at ically by t he syst em when t he car is sold
/ RC- direct ly from t he car availabilit y and rat es display. Ent ered
m anually t o request a specific rat e cat egory and rat e plan.
( Ent ry: CSZUM AD 1 5 D EC- 7 / VT- ECM N / RC- SD - )
Book in g Sou r ce N u m be r
/ BS- Used t o ent er agency cont rol num ber , I ATA or TI D num ber,
( Ent ry: / BS - 7 7 7 7 7 7 7 2 ( 5 - 8 charact ers)
210
For m of pa ym e n t
/ FP- You can ent er any of t he following CASH, CHEQUE, CREDI T
CARD ( Ent ry: / FP- CCVI 4 4 4 3 3 3 3 2 3 3 2 3 2 3 EX P1 2 1 2 N 0 0 1 2 )
/ CO- Colle ct ion
This is t he address from where t he car will be collect ed
( Ent ry: / CO- Fr e e flow t e x t )
I f you t ry t o m ake a sell ent ry for a com plet e access car com pany and t he
link bet ween Am adeus and t he car com pany’s syst em is down, t he com plet e
access sell is downgraded t o a st and ard access sell. When t his occurs, you
see t he m essage: * STAN D ARD ACCESS BOOKI N G *
You can upgrade t he request t o com plet e access. Ent er: CN 4
W here:
CN Upgrade Car Sell" t ransact ion code
4 Line Num ber of t he segm ent you want t o upgrade
211
M odifyin g Ca r Se gm e n t
The car segm ent change t ransact ion enables you t o m odify or delet e
elem ent s or car segm ent s t hat have already been booked. You can m odify,
delet e and add dat a t o an exist ing car elem ent using t he opt ions.
Modificat ions wit h opt ions t hat do det erm ine t he st at us of t he rat e in a car
segm ent are m ore crit ical t han t he ot hers.
The opt ions are as follows:

/ D T- Pick- up Dat e / DD- Drop- off dat e
/ VT- Vehicle Type / LO- Locat ion code
/ RC- Rat e Code
When a car elem ent originally booked in st andard access is m odified, t he

syst em at t em pt s t o resell t he segm ent perform ing all availabilit y st at us and
rat e rule validat ions. I f t he check is successful, t he m odificat ion is accept ed
and t he segm ent resells.
I f t his check is unsuccessful an availabilit y and rat es display is ret urned

based upon t he param et ers in t he affect ed segm ent . The confirm at ion
num ber is erased and depending on t he car com pany eit her a new
confirm at ion num ber is ret urned or t he sam e previous confirm at ion num ber is
used. All changes are processed via com plet e access if t he original booking
was m ade in com plet e access.
Exam ples:
5 / VT- ECM N Change car t ype reserved on car segm ent 5 of PNR
5 / D D - 1 5 D EC Change drop- off dat e for car segm ent 5 of PNR
5 / SI - BLACK CAR REQ Add or change supplem ent ary inform at ion for car
segm ent 5 of PNR
212
CH APTER 1 6
Am a de u s I n su r a n ce
Am adeus insurance enables you t o book assist ance and insurance product s.
Am adeus insurance is available t o Am adeus users who have signed an

agreem ent t o sell insurance or assist ance product s wit h at least one
insurance provider.
You can carry out t he following t asks for Am adeus insurance:
¾ Display a list of providers wit h whom you have an agreem ent

¾ Display a list of insurance product s for a provider
¾ Display an insurance proposal of product s m at ching t he ent ered
crit eria, for a specific provider. product s and t heir ext ensions are priced
separat ely, allowing up sell
¾ Display t he feat ures of a given insurance product
¾ Perform inform at ive pricing for insurance
¾ Confirm a sale aft er inform at ive pricing
¾ Sell Am adeus insurance for a PNR
¾ Cancel an insurance booking
¾ Print an insurance cert ificat e
¾ Display an insurance cert ificat e
Pr ovide s a n d Pr odu ct s
You can display a list of all insurance providers t hat are available t o you.
The providers’ available will depends on t he agreem ent m ade by your t ravel
agency wit h insurance provider.
To display t he list of providers, ent er: I L
213
I f you have set a preferred Am adeus I nsurance provider in your agent

preference, you can display a list of product s for t hat provider by ent ering,
ent er: I I
To display product s for a different providers or if you have not set a

preference, ent er t he I I t ransa ct ion code followed by t he provider code.
For exam ple: I I CH R
Aft er displaying t he list of providers, ent er t he I I Transact ion code followed

by t he line num ber of provider in t he list .
For exam ple: The provider on Line num ber 1 of provider list , ent er: I I 1
214
Pr odu ct Fe a t u r e s
You can view t he insurance product feat ures:
¾ Preferred provider and product s
¾ Specified provider and product s
¾ I nsurance proposal
¾ I nsurance elem ent in PNR
I f you have set a preferred insurance product for your preferred provider in
agent preferences, you can display t he feat ures of t he preferred product by
ent ering: I F
I f you know t he provider and product code, you can view product feat ures by
ent ering, For exam ple: I FCH R/ CH RT+ TW P
W here:
IF Transact ion for I nsurance product feat ures
CH R Provider code ( CHARTI S)
/ CH RT+ TW P Slash, Product code
215
From a list of product s, view t he product feat ures by ent ering,

For exam ple: I F6
From an insurance proposal, ent er For exam ple: I F6 / S4

IF Transact ion for I nsurance product feat ures
6 Product on line 6
/ S4 Slash, S, insurance segm ent num ber
What ever m et hod you chose t o view t he product feat ures, t he syst em
response depends on t he inform at ion ret urned by t he provider. For exam ple,
t he feat ures could provide det ails about what t he policy covers or t he form at
of t he sell t ransact ion, including opt ions t hat are m andat ory for selling t he
product .
Pr ice a n d Se ll I n su r a n ce
To price and sell Am adeus insurance, you m ust be working in a PNR t hat has
a nam e elem ent or ent er t he nam e if only insurance segm ent .
To sell t he insurance fo r t he PNR, for your preferred Am adeus I nsurance

provider and product , e nt er: I S
To perform insurance inform at ive pricing only, add t he / FQ opt ion t o sell
ent ry, For exam ple: I S/ 1 5 D EC- 1 0 / FQ
To sell insurance or display inform at ive pricing for t he PNR aft er displaying a
list of product s, specify t he line num ber of t he product in your ent ry, ent er
For exam ple: I S6 / 1 5 D EC- 1 0 / FQ
216
To sell t he insurance from PNR and specify t he provider and product in your
ent ry, For exam ple: I SCH R/ CH RT+ TW P/ 1 5 D EC- 1 0 / FQ
Not e: t he syst em default s t o t he first nam e in t he PNR as t he policy holder. I f

you want anot her passenger in t he nam ed as policy holder, change t he
passenger associat ion by ent ering, For exam ple: 4 / N M - AH M ED / AI SH A M RS
W here:
4 I nsurance segm ent line num ber 4 of PNR
/ NM Slash, t ransact ion t o change t he nam e
- AH M ED / AI SH A M RS Dash, nam e of t he policy holder
217
I n su r a n ce Se ll Opt ion s
Following are t he opt ions t o sell insurance
I n dividu a l Policy
I SCH R/ CH RT+ TW P/ 1 5 D EC- 2 5 D EC/ ZN - …/ AM / / - A1 - …./ AE- …/ N B- …./ BD -
…./ PI - PP…/ P1
W here:
IS I nsurance sell Transact ion
CH R Provider code
CH RT+ TW P Product code
1 5 D EC- 2 5 D EC I nsurance st art ed- end dat es ( Ext ract ed from it inerary if any)
/ ZN - Slash, Zone Field, Dash ( 2 Let t er dest inat ion I SO code)
/ AM Slash, Subscriber’s address ident ifier
/ / A1 - Double Slash, Address 1 ident ifier, Dash, free flow address
/ AE- Slash, Subscriber’s phone num ber, dash, num ber
/ N B- Slash, Beneficiary nam e, relat ionship, phone num ber
/ BD - Slash, Dat e of Birt h ( DDMMYYYY)
/ PI Slash, Passport num ber ( / PI - PP13232323)
P1 Passenger associat ion ( 1= Passenger num ber 1)
Fa m ily Policy
I SCH R/ CH RT+ TW P/ 1 5 D EC- 2 5 D EC/ ZN - …/ FD - PF/ AM / / - A1 - …./ AE- …/ N B-
…./ BD - …./ PI - PP…/ P1
IS I nsurance sell Transact ion
CH R Provider code
CH RT+ TW P Product code
1 5 D EC- 2 5 D EC I nsurance st art ed- end dat es ( Ext ract ed from it inerary if any)
/ ZN - Slash, Zone Field, Dash ( 2 Let t er dest inat ion I SO code)
/ FD - slash, reduct ion code, only PF for fam ily policies
/ AM Slash, Subscriber’s address ident ifier
/ / A1 - Double Slash, Address 1 ident ifier, Dash, free flow address
/ AE- Slash, Subscriber’s phone num ber, dash, num ber
/ N B- Slash, Beneficiary nam e, relat ionship, phone num ber
/ BD - Slash, Dat e of Birt h ( DDMMYYYY)
/ PI Slash, Passport num ber ( / PI - PP13232323)
Pn Passenger associat ion ( n= Passenger num ber reference)
218
Lon g Se ll
I f your office profile is set t o ext ract det ails from t he PNR, or you prefer t o
m ake a long sell ent ry, you can sell insurance by including all t he m andat ory
param et ers in you ent ry. I n t his case syst em doesn’t t ake t he default values
from t he PNR.
You m ust already have at least one nam e ent ered in your PNR.
For exam ple:

I SCH R/ CH RT+ TW P / 1 5 D EC- 2 5 D EC/ ZN - D E/ AM - / / A1 - 9 4 D RI N G ROAD / A2 -
ALD ARW I SH BLD G / AE- 0 0 9 7 4 4 4 4 8 3 8 1 2 / N B- AI SH A- W I FE- 0 0 9 7 4 4 4 4 8 3 8 8 8 / BD -
0 4 FEB1 9 6 7 / PI - PP3 4 3 4 3 4 / P1
W here:
IS Sell t ransact ion for I nsurance
CH R Provider code
/ 1 5 D EC- 2 5 D EC Slash, St art dat e and end dat e cover policy
/ ZN - Slash, Zone indicat or, dash dest inat ion I SO code ( DE)
/ AM - Slash, Subscriber address t ransact ion ident ifier
/ / A1 - Double Slashes, Address 1 I dent ifier, Dash, address
/ A2 - Slash, Address 2 ident ifier if any, dash, address
/ AE- Slash, Subscriber’s phone num ber
/ N B- Slash, Beneficiary ident ifier, dash, beneficiary nam e,
dash, relat ion, dash, beneficiary phone num ber
/ BD - Slash, subscriber’s Dat e of Birt h ( 04FEB1967)
/ PI - Slash, Passenger I D ident ifier, dash
PP3 4 3 4 3 4 Passport ident ifier ( PP) , Passport num ber
/ P1 Slash, Passenger associat ion ident ifier, Passenger 1
219
Addin g Opt ion

You can add opt ions t o basic ent ry. Depending on t he insurance provider
t hese m ay be m andat ory or opt ional. For exam ple you m ay need t o supply
addit ional booking inform at ion t hat is not supplied in t he PNR, Such as dat e
of birt h.
To add insurance opt ion, ent er t he t ransact ion code follow ed by slash ( / ) ,
Opt ion ident ifier, dash ( - ) and t he value.
For exam ple, ent er t he dat e of birt h
Ent ry: I S6 / BD - 0 4 FEB1 9 6 7
I f already provisional sell t he insurance product and need t o updat e line 4 of

t he PNR for dat e of birt h, Ent er: 4 / BD - 0 4 FEB1 9 6 7
Opt ion s
Passenger I D
I f t he insurance provider requires you t o ent er a passenger id,
you can eit her include it in your sell t ransact ion or add it t o your
/ PI provisional sell t ransact ion. When ent ering a passenger id, you
m ust include one of t he following opt ion
PP = Passport , D L = Driving License, N I = Nat ional I d
I D = Locally defined num ber
/ BD - Dat e of Birt h
Require t o ent er dat e of birt h ( Ent ry: 3 / BD - 0 4 FEB1 9 6 7 )
/ CC- Credit Card
Require t o ent er credit card det ails
/ SI Supplem ent ary I nform at ion
Require t o ent er addit ional inform at ion ( Passenger associat ion
require)
Trip Value
Som e provider requires t he value of t he t rip per passenger t han
/ TV- t he t ot al value for all passengers. I f t he syst em able t o ext ract
t he inform at ion from t he TST, it will appear aut om at ically in t he
t ravel assist ance elem ent . I f t he syst em can’t ext ract t he
inform at ion, you m ust include it in your sell or pricing ent ry wit h
passenger associat ion. ( Ent ry: 3 / TV- 2 0 0 0 0 / P1 - 2 )
220
List ed below are opt ions t hat you can include in t he basic sell ent ry t hat are
not m andat ory:
/ AE- Cont act in case of an em ergency
/ AM - Subscriber’s free flow m ailing address
/ AM / / St rut t ed m ailing address
/ CY- Com pany nam e
/ N A- Nam e
/ A1 - Address line 1 ( Mandat ory)
/ A2 - Address line 2
/ PO- Post office box
/ ZP- Zip code
/ CI - Cit y
/ ST- St at e
/ CO- Count ry
/ PD Fam ily ident ifier
/ PF
/ PH
/ SH Spouse I dent ifier
/ ST Com panion
/ FM - Com m ission percent age ( Up t o 3 digit )
/ N B- Beneficiary nam es ( per person)
/ NM- Subscriber’s nam e
/ NN- Nanny nam e
/ N S- Subst it ut e nam e or replacem ent nam e
/ TO- Tour operat or code ( 3 charact ers)
/ TT- Trip t ype, followed by keyword as follows:
ACM = Accom m odat ion, FLT= Flight , PKG= Package t our
CRU= Cruise
/ XP- Ext ra prem ium
/ XR- Ext ra reference inform at ion
/ ZN - Dest inat ion zone or I SO count ry code
You will see t he flowing opt ion codes in an insurance elem ent . These are
creat ed by t he syst em and you can’t ent er or m odify t hem yourself
/ ON - Nam e of person, who is no longer in t he PNR nam e field
/ CF- Confirm at ion num ber
221
Se ll I n su r a n ce w it h ou t H a vin g PN R
Following are t he st eps t o sell t he insurance wit hout having PNR:
St e p 1 – Ent er Nam e – Ent ry: NM1MI NHAS/ ZAFAR MR
St e p 2 – Cont act Det ails – Ent ry: AP DOH 44483888
St e p 3 – Ticket Arrangem ent – Ent ry: TK OK
St e p 4 – Sell insurance wit h long sell ent ry: I SCH R/ CH RT+ TW P/ 1 5 D EC-
2 5 D EC/ ZN - D E/ AM - / / A1 - 9 4 D RI N G ROAD / A2 - ALD ARW I SH BLD G/ AE-
0 0 9 7 4 4 4 4 8 3 8 1 2 / N B- AI SH A- W I FE- 0 0 9 7 4 4 4 4 8 3 8 8 8 / BD - 0 4 FEB1 9 6 7 / PI -
PP3 4 3 4 3 4 / P1
W here:
IS Sell t ransact ion for I nsurance
CH R Provider code
/ 1 5 D EC- 2 5 D EC Slash, St art dat e and end dat e cover policy
/ ZN - Slash, Zone indicat or, dash dest inat ion I SO code ( DE)
/ AM - Slash, Subscriber address t ransact ion ident ifier
/ / A1 - Double Slashes, Address 1 I dent ifier, Dash, address
/ A2 - Slash, Address 2 ident ifier if any, dash, address
/ AE- Slash, Subscriber’s phone num ber
/ N B- Slash, Beneficiary ident ifier, dash, beneficiary nam e,
dash, relat ion, dash, beneficiary phone num ber
/ BD - Slash, subscriber’s Dat e of Birt h ( 04FEB1967)
/ PI - Slash, Passenger I D ident ifier, dash
PP3 4 3 4 3 4 Passport ident ifier ( PP) , Passport num ber
/ P1 Slash, Passenger associat ion ident ifier, Passenger 1
St e p 5 – Received from – Ent ry: RF AGT
St e p 6 – Save t he PNR – Ent ry: ER
222
Se ll I n su r a n ce in t h e Ex ist in g PN R
Following are t he st eps t o sell t he insurance for exist ing PNR.
St e p 1 – Ret rieve a PNR
St e p 2 - Sell insurance wit h long sell ent ry: I SCH R/ CH RT+ TW P/ 1 5 D EC-
2 5 D EC/ ZN - D E/ AM - / / A1 - 9 4 D RI N G ROAD / A2 - ALD ARW I SH BLD G/ AE-
0 0 9 7 4 4 4 4 8 3 8 1 2 / N B- AI SH A- W I FE- 0 0 9 7 4 4 4 4 8 3 8 8 8 / BD - 0 4 FEB1 9 6 7 / PI -
PP3 4 3 4 3 4 / P1
St e p 3 - Received from – Ent ry: RF AGT
St e p 6 – Save t he PNR – Ent ry: ER
Re t r ie vin g a PN R w it h I n su r a n ce Ele m e n t
You can ret rieve a PNR cont aining an Am adeus I nsurance elem ent .
You can ent er a part ial subscriber nam e, t he provider code, t he count ry code,
and confirm at ion num ber in t he ret rieve ent ry, as follows:
RT/ I N S- D Am adeus I nsurance wit h part ial nam e
RT/ I N SCH R- D Provider and part ial nam e
RT/ I N SCH RQA- D Provider, Count ry, and part ial nam e
RT/ I N S/ 1 2 3 4 4 5 5 6 - D Confirm at ion num ber and part ial nam e
RT/ I N SCH R/ 1 2 3 4 5 5 6 - D Provider, confirm at ion num ber, part ial nam e
RT/ I N SCH RQA/ 1 2 3 4 5 5 6 - D Provider, count ry, confirm at ion num ber and part ial
nam e
When you ret rieve a PNR cont aining any Am adeus insurance elem ent s, t he
Am adeus insurance det ails per passenger are no longer displayed in t he PNR,
so t hat t hey don’t t ake up a lot of space on t he screen.
The Am adeus insurance elem ent cont ain a m essage inform ing you t hat m ore
det ails exist , and you can ent er a com m and t o display t he det ails of all
elem ent s or of select ed elem ent s
ID To display t he det ails of all Am adeus insurance elem ent s in t he PNR
I D6 Specific I nsurance elem ent 6 in t he PNR
223
Ca n ce lin g a n Am a de u s I n su r a n ce Ele m e n t
The provider decides whet her you are allowed t o cancel an insurance product
or not . The cancellat ion rules for each provider and product are st ored in t he
host syst em .
I f you have cancelled a non- insurance segm ent , such as AI R, CAR, or HOTEL
in a PNR, you m ust end t ransact ion on t he PNR.
To cancel an insurance elem ent , For exam ple: XE7
I f provider doesn’t allow cancellat ion, t he syst em displays a warning

m essage. I n t his case, t he insurance elem ent rem ains in t he PNR.
Con fir m in g t h e I n su r a n ce Pr icin g

Once sell insurance provisionally ( Pricing) , you m ust confirm t he insurance
pricing segm ent of t he PNR, For exam ple segm ent 3 have t he pricing
segm ent wit h st at us NN, Ent er : 3/ HK
Add/ Ch a n ge
Add/ change and confirm at sam e t im e in t he insurance pricing.
Not e: Modificat ion can only be done before ‘’HK’’ st at us.
For exam ple: 3 / AE- 0 0 9 7 4 4 4 4 4 8 3 8 8 8 / P1 or 3 / BD - 0 4 FEB1 9 6 7 / P1
Pr in t / D ispla y I n su r a n ce Ce r t ifica t e
You can print t he insurance voucher on default print er.
I VP Print an insurance cert ificat e on default print er
I VP/ S5 Specific insurance elem ent of a PNR
I VP/ COPY Re- print insurance cert ificat e
I VD Display I nsurance cert ificat e
I VD / S5 Specific insurance elem ent of a PNR
224
CH APTER 1 7
Am a de u s Qu ick Re fe r e n ce
Sign in g I n / Sign in g Ou t
Sign-in into first available area……………………………………………… JI0000AA/SU
Sign-in in to all areas………………………………………………………… JI*0000AA/SU
Sign-in in to specific area (E)……………………………………………… JIE00000AA/SU
Sign-out from active area…………………………………………………… JO
Sign-out from all areas……………………………………………………… JO*
Sign-out from Specific area (E) …………………………………………… JOE
Display status of all signed in areas……………………………………… JD
Display Terminal Number…………………………………………………… JD
D e code / En code
Encode location……………………………………………………………. DAN DOHA
Decode Location…………………………………………………………… DAC DXB
Encode Airline……………………………………………………………… DNA QATAR AIRWAYS
Decode Airline ……………………………………………………………. DNA 157
Encode Country……………………………………………………………… DC QATAR
Decode Country……………………………………………………………… DC EG
Decode Equipment…………………………………………………………. DNE 747
Encode Hotel ……………………………………………………………….. DNH MARRIOTT
Decode Hotel………………………………………………………………… DNH EM
Encode Car …………………………………………………………………. DNC AVIS
Decode Car …………………………………………………………………. DNC ZI
Encode State ……………………………………………………………….. DNS CALIFORNIA
Decode State……………………………………………………………….. DNS USTX
Con ve r sion
Display system time….…………………………………………………….. DD
Display Local Time………………………………………………………….. DD DOH
Display local time between cities………………………………………….. DD LON1400/MIA
Calculate elapsed time …………………………………………………….. DD DOH 1230/LON1755
Convert GMT time to Local time…………………………………………… DD ZZZ 1500/ DOH
Find date 30 days prior…………………………………………………….. DD 25DEC/-30
Find 45 days in future………………………………………………………. DD 25DEC/45
225
H e lp
Help for the last Transaction entered…………………………………….. HE/
Help for a specific topic…………………………………………………….. HE ELECTRONIC
Help for a specific transaction……………………………………………… HE FQD
Help for Step INDEX………………………………………………………… HE STEPS
Help for Meal codes………………………………………………………… HE MEAL
Help for Amadeus Fare discounted codes………………………………. HE FARE REQ
Help for E-ticket policies of specific carrier………………………………. HE ETT QR
Am a de u s I n for m a t ion Pa ge s
Display AIS INDEX….…………………………………………………….. GG AIS
Display Airline Access level in Amadeus……………………………….. GGPCAL ACC
Display Airline Function level in Amadeus……………………………….. GGPCAL FUN
Display Airline Function supported by a specific airline………………….. GGPCA QR
Display Airline Information …………………………………………………. GG AIR QR
Display Country Information………………………………………………… GG COU QA
Display information for a specific Airport…………………………………. GG APT LHR
Display Information for a specific Hotel chain……………………………. GG HTL SI
Display Information for specific Car company……………………………. GG CAR ZI
Display information for Amadeus Input and output codes………………. GG CODE
Display Information for a specific Amadeus company…………………... GG AMA QA
Ava ila bilit y / Sch e du le / Tim e t a ble

Display Basic Neutral Availability…………………………………………… AN04FEBDOHDXB
Display Basic Neutral Schedule…………………………………………….. SN04FEBDOHDXB
Display Basic Neutral Timetable…………………………………………… TNDOHDXB
Display Availability by Departure ……………………….………………….. AD04FEBDOHDXB
Display Schedule by Departure …………………………………………… SD04FEBDOHDXB
Display Timetable by Departure …………………………………………… TDDOHDXB
Display Availability by Arrival ……………………….……………………… AA04FEBDOHDXB
Display Schedule by Arrival ………………………………………………… SA04FEBDOHDXB
Display Timetable by Arrival ……………………………………………… TADOHDXB
Display Availability by Elapsed Travel Time…………………………..… AE04FEBDOHDXB
Display Schedule by Elapsed Travel Time …………………………….… SE04FEBDOHDXB
Display Timetable by Elapsed Travel Time ……………………………… TEDOHDXB
Display current Date & Time Availability…………………………………… ANDOHDXB
Display Availability for specific time………………………………………… AN19DECDOHDXB1200
Display Availability for specific Carrier…………………………………… AN19DECDOHDXB/AQR
Display Availability for specific Carriers……………………………………. AN19DECDOHDXB/AQR,EK,GF
Display Availability for specific Class….…………………………………… AN19DECDOHDXB/CV
Display Availability for specific Cabin..…………………………………… AN19DECDOHDXB/KY
Display Availability for connecting city…..………………………………… AN19DECDOHDXB/XAUH
Display Availability to use combination..………………………………… AN19DECDOHDXB1200/AGF/CV/XAUH
Display Dual Availability option…………………………………… AN19DECDOHDXB/AQR*25DECDXBDOH/AEK
Display Availability to use Direct access………………………………… 1EKAD12DECDOHDXB
Display Availability to use Carrier Prefer ………………………………… ANQR12DECDOHDXB
Display Availability to use Seven Day Search…………………………… AN/12DECDOHCAS/AQR/CQ
Display Availability for Number of seats require………………………… AN04FEBDOHDXB/B5
Display Availability for Direct Flights…………………..…………………… AN04FEBDOHDXB/FD
Display Availability for Non-stop…………..…………………..……………. AN04FEBDOHDXB/FN
226
Display Availability for Chartered Flights………………………………… AN04FEBDOHDXB/FC

Display Availability for online connection…………..……………………… AN04FEBDOHDXB/O
Display Availability for One world Alliance airlines……………………… AN*O12JANLHRJFK
Display Availability for Star Alliance airlines…………..………………… AN*A12JANLHRJFK
Display Availability for Sky Team Alliance airlines….…………………… AN*S12JANLHRJFK
Follow - Up En t r ie s for Ava ila bilit y / Sch e du le / Tim e t a ble

Change Availability for Next day……………………………………………. MN
Change Availability for Previous Day………………………………………. MY
Change Origin City ………………………………………………………… ACDXB
Change Destination City…………………………………………………… AC//LHR
Change City pair……………………………………………………………… ACLHRJFK
Change for specific carrier………………………………………………… AC/AEK
Change for any carrier………………..……………………………………… AC/AYY
Change for specific class of service……………………………………… AC/CF
Change for connecting city………..………………………………………… AC/XLHR
Change Departure Date…………………………………………………… AC25JAN
Change Number of days Later……………………………………………… AC5
Change Number of days Earlier…………………………………………… AC-6
Change Number of days Earlier both city pair…………………………… AC-5*-3
Change both Dates for Dual option………………………………………… AC25DEC*30DEC
Change Number of days Later both city pair……………………..……… AC5*3
Change Number of days Earlier 1st city pair……………………………….
P P AC-3*
Change Number of days Earlier 2nd city pair………………………………
P P AC*-3
Change Number of days Later 1st city pair……………………………..…
P P AC3*
Change Number of days Later 2nd city pair……………..…………………
P P AC*3
Change Return for same day………………………………..……………… ACR
Change Return for specific date…………………..……………..…………. ACR20FEB
Change Number of days Earlier for Return……………..………………… ACR-3
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display…………………………. ACSN
Change Number of days Later for Return……………..………………… ACR3
Change Availability Display to Schedule Display…………………………. ACSN
Change for Direct Access…..……………………………………………… ACL4
Change for Fare Display………………..…………………………………… ACFQ
Redisplay previous Availability …………………………………………… MPAN
Fligh t I n for m a t ion

Display Flight Information from Availability or PNR………………………. DO 3
Display Flight Information for specific Flight and date…………………… DO BA124/25DEC
227
Se ll Air Se gm e n t
Sell 2 Y class seats from line 5 ……………………..…………………….. SS 2 Y 5
Sell 2 Mixed classes of service from line 4……………………………….. SS 2 B Q 4
Waitlist 2 seats……………………………………………………………….. SS 2 Y 5 / PE
Direct sell for 2 seats………………………………………………………. SS QR001 B 25DEC DOHLHR2
Waitlist for 2 seats…………………………………………………………. SSQR001 B 25DEC DOHLHR PE2
Open segment for a specific carrier……………………………………….. SO QR B 12JUN DXBDOH
Surface segment…………………………………………………………….. SI ARNK
N a m e Fie ld
Single family name …..……………………..………………………………. NM1MINHAS/ZAFAR MR
Same family names…………………………………………………………. NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names…………………………………………………………………… NM1RAMESH/RISHI MR1KUMAR/AJITH MR
Multi names ………………………………………………………….. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR
Child Name…………………………………………………………………... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name…………………………………………….NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08)
Different Family for Infant……………………………………………NM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07
Con t a ct Fie ld
Phone Number Field ………………………………………………………. AP 4667579
Phone Number Field for specific Location……………………………….. AP DOH 4667579
Enter your office Number …………………………………………….. ….. AP (Type Enter)
E-mal Address ……………………………………………………………… APE - abc@abc.com
T T
Tick e t Ar r a n ge m e n t Fie ld
No Time limit ………………………………………………………………… TKOK
Specific Time Limit with Date and Time ………………………………….. TKTL12MAR/1200
Auto Cancellation on Specific Date and Time …………………………… TKXL12MAR/1200
Send Q21, category 0 for reminder………………………………………. TKOK/Q21C0
Re ce ive d Fr om Fie ld
Modification asked by Passenger…………………………………………. RF PAX
Modification by Agent ……………………………………………………… RF ALI
Modification by Mr. Al Emadi …………………………………………….. RF MR ALEMADI
En d Tr a n sa ct ion
End the File and close the PNR…………………………………………… ET
End the File and Redisplay PNR…………………………………………. ER
End the File and Change the status code……………………………….. ETK
End the File and Change the status code, Redisplay PNR………..……. ERK
228
Re t r ie va l PN R
Display active PNR on screen……..……………………………………… RT
Retrieve PNR Number…………………………………………………….. RTXXXXXX
Retrieve By Name………………………………………………………….. RT/AHMED
Retrieve By Alphabet……………………………………………………….. RT/A
By flight Number and date…………………………………………………. RTQR001/12JUNDOHLHR-AHMED
Retrieve PNR on line 4 of the List…………………………………………. RT4
Redisplay name list………………………………………………………….. RT0
Display PNR name………………………………………………………….. RTN
Specific flight Number and Date…………………………………………… LP/QR001/12MAR/DOHLHR
Retrieve or Display PNR ON Line 5 of the List………………………….. LP5
Redisplay name list………………………………………………………… LP0
M in im u m Con n e ct in g Tim e
From PNR SEGMENTS…………………………………………………….. DM3/4
For single Airport…………………………………………………………….. DMLHR
For specific Airport and Carriers…………………………………………… DMQR/LHR/AA
For different Airports and carriers…………………………………………. DMQR/LHR-LGW/CO
Fr e qu e n t Flye r
Display the Name of passenger from Airline Data……………………… FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated…………………………………. FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2……………. FFNQR-1111111111/P2
Manual Entry for Frequent Flyer…………………………………………… SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3 ……………………………… SRFQTVEK-EK111111111/P3
FFN agreements between carriers……………………………………….. VFFD
Adva n ce Se a t Re qu e st
Display Seat Map for Segment Number 3………………………………… SM3
Request specific seat Number……………………………………………. ST/R/20K
Request specific seat Number for PAX 4………………………………… ST/R/20K/P4
Request specific seat for specific segment 4…………………………… ST/R/20K/S4
Generic Smoking Seat………………………………………………………. ST/S
Generic Non-Smoking……………………………………………………….. ST
Generic Non-Smoking Window for Passenger #2………………………. ST/W/P2
Generic Non-Smoking Aisle for Segment # 4……………………………. ST/A/S4
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3……… ST/B/S5/P3
Ot h e r Se r vice I n for m a t ion - OSI

Information for specific carrier…………………………………………… OS EK PAX IS VIP
Information for All carriers…………………………………………………. OS YY PAX IS VIP
229
Se r vice s Re qu ir e d - SSR
Specific Meal request for All Carriers and Segments……………………. SR VGML
Specific Meal request for Specific carrier and Passenger………………. SR VGML LH/P2
Specific Meal request for Specific carrier and Segment…………………. SR VGML LH/S4
Form of ID as Passport number for an e-ticket....................................... SR FOID QR HK1- PP1234567/P1
Enter SFPD data…………………………………………………… SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P
Ca n ce lla t ion
Cancel Specific Segment…………………………………………………… XE4
Cancel Specific Segments…………………………………………………. XE4,7
Cancel Range of segments…………………………………………………. XE4-6
Cancel seat elements……………………………………………………….. SX/7,8
Cancel Itinerary………………………………………………………………. XI
Ch a n ge Se gm e n t D a t a
Change class all segments to F……………………………………………. SB F
Change class on segment 6….……………………………………………. SB F6
Change date to 28NOV on segment 6….…………………………………. SB 28NOV6
Change date to 28NOV and class M on segment 6….…………………. SB M 28NOV6
Re t r ie ve H ist or y
Retrieve Entire History ……………………………………………………… RH
Retrieve History for specific Segment # 4………………………………. RHS4
Retrieve History for other Airline PNR ……………………………………. RLH
Retrieve History for Air segments …………………………………………. RHA
Retrieve History for Car segments ……………………………………….. RHC
Retrieve History for Hotel segments ……………………………………. RHH
Re m a r k s
General Remark only View by Amadeus Airline Users………………….. RM ( Free flow text)
Confidential Remarks View by Your office……………………………….. RC (Free flow text)
Service fee remarks for back office accounting………………………….. RIS QAR 250.00
Free flow text on ITR……………………………………………………….. RIZ Service amount charged QAR 250.00
Free flow text on itinerary………………………………………………….. RIR Please reconfirms your return itinerary
Option for reminder…………………………………………………………. OP25DEC/FREE FLOW TEXT
Re plica t e PN R
Copy PNR…………………………………………………………………….. RRN
Copy PNR and increase by 2 person…………………………………….. RRN/2
Copy and create cross reference of copy PNR………………………….. RRA
Copy Itinerary elements only………………………………………………. RRI
230
Split PN R
Split passenger # 3…………………………………………………………. SP3
Received from……………………………………………………………….. RF P
File Split PNR……………………………………………………………….. EF
Received Again………………………………………………………………. RF P
End Transaction……………………………………………………………… ER
Cla im PN R
Display other Airline PNR, ER to claim…………………………………… RO GF ABDFGH
Display by flight, date, name, ER to claim………………………………. RO GF 517/25DECDOHBAH-ALNASSAR
Display from similar name list for passenger on line 3………………….. RO3
Pr in t e r / Pr in t in g
Display Printers ATID……………………………………………………… TTQLIST
Print screen ………………………………………………………………… CTRL+P
Print All pages on Default printer…………………………………………… WRA/RT
Screen Print on Default printer……………………………………………… WRS/RT
Extended Itinerary print on Default Printer………………………………… IEP
Extended Joint Itinerary Print on default Printer………………………….. IEPJ
Remote Print on Default printer…………………………………………… WRAP58756471
Print Query Report without Display………………………………………… WRA/TJQ/SOF/D-01OCT31OCT
Print Last Display Sales Report............................................................... TJP
Print Ticket…………………………………………………………………… TTP
Print Ticket and redisplay PNR…………………………………………… TTP/RT
Print Ticket for specific TST………………………………………………… TTP/T2
Print Ticket for specific passenger………………………………………… TTP/P3
Print Ticket for specific segment & passenger…………………………… TTP/P3/S2,5
Print Ticket for All Infant passengers……………………………………… TTP/INF
Print Ticket for All Non-Infant passengers………………………………… TTP/PAX
Print Ticket on specific Stock….…………………………………………… TTP/XA2
Print Ticket to use carrier override option………………………………… TTP/V*EK
Print Ticket to use override past date TST………………………………… TTP/O
Print Electronic Ticket when default Ticket is paper……………………. TTP/ET
Print Itinerary Receipt ………………………………………………………. ITR
Print ITR for specific FB element………………………………………… ITR/L10
Print Duplicate ITR (Within 7Days of issuance date)…………………… ITR/COPY
Print specific Queue and remove items…………………………………… QP97
Print Queue and Retain items in Queue………………………………….. QPR97
Print Passenger Profile……………………………………………………… WRA/PD
Print the whole currently displayed AIS page…………………………….. GL
Print the Fares displayed on the screen…………………………………… WRA/F
Print the TST of the displayed PNR……………………………………….. WRA/TQT
231
Pa st D a t e PN R
Past date PNR by record locator…………………………………………. RPD/RLC- XYZXYZ
Flight, Date Segment…………………………………………………….. RPD/QR001/12JAN10*Q
Record locator and date of travel………………………………………… RPD/RLC-XXXYYZ/12JAN10*Q
Request PDRs with status………………………………………………… RLD
Retrieve a PDR from PDR list display…………………………………… PLD4
M a n u a l Tick e t N u m be r
Enter Manually E- Ticket Number for Non Infant:………………………… FHE PAX 157-9196789012
Enter Manually E-Ticket Number for Infant……………………………… FHE INF 157-9196789013
Enter Manually E-Ticket Number for specific Non Infant……………….. FHE PAX 157-9196789012/P2
Enter Manually E- Ticket Number for specific segments……………….. FHE 157-9196789012/S2,3
Conjunction E- Ticket Number…………………………………………….. FHE 157-9196789012-013
Tim a t ic
Cities in a country……………………………………………………………. TILCC/PAKISTAN
Cryptic Mode for Visa Information…………………………………………. TIFV
Cryptic Mode for Health Information……………………………………… TIFH
Qu e u e s
Place PNR on specific queue………………………………………………. QE21
Place PNR on specific queue with category………………………………. QE21C0
Place on queue for another office………………………………………….. QE/DOHQR2120/97C0D1
Queue count Total activity………………………………………………….. QT
Queue count Total, active PNR only……………………………………….. QTQ
Display a list of PNRS on specific Queue…………………………………. QV/21C0
Start specific queue 8……………………………………………………….. QS8
Start specific queue with category and date range………………………. QS8C0D2
Ignore PNR move it to bottom, display next PNR………………………… QD
Ignore PNR move it to bottom, exit queue……………………………….. QDF
Remove PNR from queue count…………………………………………… QN
Ignore PNR and exit from Queue count………………………………….. QI
Ignore changes to PNR, exit queue redisplay PNR out of queue……… QIR
Ba n k Se t t le m e n t Pla n
Display BSP participating carriers for GULF BSP……………………….. TGBD-AE
Display e-ticketing participating for QATAR market……………………… TGETD-QA
Interline Ticketing agreement between 2 carriers………………………… TGAD – QR / AF
232
Fa r e Qu ot e D ispla y
Display Fare quote for origin city and CRT location for current date…… FQD DXB
Display Fare quote between two Cities / Airports……………………….. FQD DOHDXB
Fare display for specific airline for current date………………………….. FQD DOHAMM/AGF
Fare display for specific class for current date……………………………. FQD DOHAMM/CF
Fare display for front cabin………………………………………………….. FQD DOHDXB/KF
Display fares in NUC……………………………………………………….. FQD DOHMIL/R,NUC
Shopper display – lowest to highest for all Amadeus…………………… FQD DOHLON/S
Specific date for specific city pair………………………………………….. FQD DOHPAR/D15DEC
Specific past date for specific city pair…………………………………….. FQD DOHLON/D01MAY07
Exact outbound travel ………………………………………………………. FQD DOHMUC/D30DEC*
Range for travel date starts…………………………………………………. FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date…………………………………. FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines……………………. FQD DOHLON/AQR/IX
Display one-way fares only…………………………………………………. FQD DOHNYC/IO
Display Round trip fares only………………………………………………. FQD DOHLON/IR
Display Half round trip fares in NUC………………………………………. FQD FRABUD/IH
Display fares and the Taxes……………………………………………….. FQD DOHLHR/R,AT
Display Private Fares (Uni Fares)…………………………………………. FQD DOHCMB/R,U
Display Youth Fare………………………………………………………….. FQD DOHCAI/R, - ZZ
Display Fare, No-penalty and No-advance purchase……………………. FQD DOHMNL/R, *NPE,*NAP
Follow - Up a ft e r Fa r e Qu ot e D ispla y
Display reverse fare for specific cities / airports………………………….. FQDR
Display All special Fare/Passenger type codes…………………………... FQL*
Display Fare quote in NUC…………………………………………………. FQDN
Display Fare in Local currency…………………………………………….. FQDL
Display Fare rule from line 3……………………………………………….. FQN 3
Display Fare rules list of categories from line 3………………………….. FQN 3* LI
Display Penalty rule for fare from line 3…………………………………… FQN 3*PE
Display Tax information for specific country……………………………… FQN TAX/QA
Cu r r e n cy Con ve r sion
Convert specific amount, using a currency code………………………… FQC 100EUR/GBP
Convert from a designated currency to a NUC………………………….. FQC 1000QAR/NUC
Convert currencies up to 12 months in the past…………………………. FQC 100GBP/INR/15MAY08
Ex ce ss Ba gga ge Ch a r ge s
Excess Baggage Charges for today's date for a city pair………………. FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair………………. FQX DOHAMM/30/26MAR
Excess Baggage Charges for specific airline…………………………….. FQX DOHAMM/30/QR
233
Ra t e Of Ex ch a n ge D ispla y
Display IATA Rate of exchange (ROE) of your terminal………………… FQA
Display IATA Rate of exchange (ROE) of a Country……………………. FQA*US
Display IATA Rate of exchange (ROE) of a City…………………………. FQA*NYC
Display IATA Rate of exchange (ROE) for past date……………………. FQA*NYC/25JAN10
Display a list of BSRs for a currency……………………………………… FQB QAR
I n for m a t ive Pr icin g

Informative Pricing for specific Airline…………….……………………… FQP DOH/A QR LHR
Informative Pricing for specific Date…………….………………………… FQP DOH/D 25DEC LHR
Informative Pricing for specific Class…………….………………………… FQP DOH/C LHR
Informative Pricing for lowest fare an itinerary….…………………………. FQP DOHDXBDOH/L
Informative Pricing for Youth fare………………………….……………… FQP DOHCAIDOH/RZZ
Informative Pricing for PTA…..….………………………………………… FQP MNLDOHMNL/R,DOH.MNL
Informative Pricing for Past Date………………….……………………… FQP DOHCAIDOH/R, 25MAY10
Informative Pricing for STOPOVER at DXB.………………………………. FQP DOHDXB-DOH
Informative Pricing for NO STOPOVER at DXB.…………………………. FQP DOHDXBCAI - DXBDOH
Informative Pricing for SURFACE between LHR and CDG…………….. FQP DOHLHR- - CDGDOH
Informative Pricing for Specific Validating Carrier………………………… FQP DOH/AEKDXB-/AQRDOH/R,VC-QR
Informative Pricing for UNI (Private) fare……….….………………………. FQP DOHCMBDOH/R,U
Informative Pricing for Same carrier for all sectors……………………… FQP DOHCAIDOH/O QR
Display the Informative Pricing break up from line 3…………………….. FQQ 3
I t in e r a r y Pr icin g
Itinerary Pricing for All passengers and segments……………………… FXP
Itinerary Pricing for specific passenger ………….……………………… FXP/P2
Itinerary Pricing for specific segments ………….…………………………. FXP/S2,5
Itinerary Pricing for specific passengers and segments………………… FXP/P2/S2,5
Itinerary Pricing for CHILD………………………..…………………………. FXP/RCH
Itinerary Pricing for INFANT passenger…………..……………………… FXP/INF
Itinerary Pricing for NON INFANT passenger…………..………………… .FXP/PAX
Itinerary Pricing for PTA………………………..……………………. FXP/R,DOH.MNL (Payment at DOH and Journey from MNL)
Itinerary Pricing for specific Validating carrier…………………………FXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries..………………………………. FXP/R, FS –INR
Itinerary Pricing for NOSTOPOVER at segment 4 ………….……………… FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 …………..….……………… FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 ………..…….……………. FXP/B4
Itinerary Pricing for UNI FARE ……………………..………….……………. FXP/R,U
Itinerary Pricing for NO SERVICE FEE….. ………….…………………….. FXP/NF
Itinerary Pricing for Exempt Taxes ………………….……………………… FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator ………….……… FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis ……………………….……… FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD ………….………………… FXP/S2 RW
Display Lowest fare for an Itinerary………………………………………… FXL
Display lowest Available for an Itinerary…………………………………… FXA
234
I n se r t / Upda t e TST I n for m a t ion ( Cr ypt ic En t r ie s)

Create Manual TST………………………………………………………… TTC
Specific passenger…………………………………………………………… TTC/P2
Specific passenger & segments……………………………………………. TTC/P2/S2,5
Add selling indicator ………………………………………………… TTK/SSITI
Specific TST………………………………………………………………… TTK/T2/SSITI
Add Baggage allowance…………………………………………………… TTK/A20K
Specific TST………………………………………………………………… TTK/T2/A20K
Specific TST & Line………………………………………………………… TTK/T2/L2/A20K
Add Fare Base……………………………………………………………… TTK/BYEE4M
Specific TST………………………………………………………………… TTK/T2/BKEE4M
Specific TST & Line………………………………………………………… TTK/T2/L2,5/BKEE4M
Add not Valid before & after………………………………………………… TTK/V12FEB12MAR
Specific TST………………………………………………………………… TTK/T2/V12FEB12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,4/V12FEB12MAR
Add not valid after only………………………………………………………. TTK/VXX12MAR
Specific TST………………………………………………………………… TTK/T2/VXX12MAR
Specific TST & Line ………………………………………………… TTK/T2/L3,5/VXX12MAR
Add not valid before only…………………………………………………….. TTK/V12FEB
Specific TST………………………………………………………………… TTK/T2/V12FEB
Specific TST & Line………………………………………………………… TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount……………………………………………… TTK/NF-1800
Specific TST………………………………………………………………… TTK/T2/NF-1800
Add Tour code for Non Infant................................................................... FT PAX NRQ01800/DOHR002
Add Tour code for Infant…………………………………………………… FT INF NRQ00180/DOHR002
Specific passenger…………………………………………………………… FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments…………………………………………….. FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare)………………………………….. FP PAX CASH
Payment for Non infant (Net Fare)……………………………………… FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare )………………………………………. FP INF CASH
Payment for Infant (Net Fare) …………………………………………… FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger ………………………………………………………… FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments …………………………………………… FP PAX NR+CASH/QAR1950/P2/S2,5
Commission ………………………………………………………………… FM 7
Specific passenger…………………………………………………………… FM 7/P2
Specific passenger & segments……………………………………………. FM 7/P2/S2,5
Validating Carrier…………………………………………………………… FV QR
Specific passenger…………………………………………………………… FV QR/P2
Specific passenger & Segments……………………………………………. FV QR/P2/S2,5
Endorsement…………………………………………………………………. FE VALID ON SHOWN CARRIERS
Specific passenger…………………………………………………………… FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments……………………………………………. FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount………………………………………………… TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount………………………………………………… TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount ……………………………………. TTK/EQAR1800.00
Update / Add Fare & Equivalent……………………………………………. TTK/FUSD495.00/EQAR1800.00
Specific TST………………………………………………………………… TTK/T2/F800.00
Update/Add Tax………………………………………………………………. TTK/X100YR
Update/Add Taxes…………………………………………………………… TTK/X100YR/X200YQ/X30WO
Specific TST………………………………………………………………… TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue…………………………… TTK/R1800/T500.00
235
Additional amount as Total (Reissue)……………………………………… TTK/T500.00

No Additional cost (Reissue)……………………………………………… TTK/T0.00
Delete specific Tax # 3………………………………………………………. TTK/X3
Add new Tax………………………………………………………………… TTK/X100YR
Change Tax amount for Tax # 3……………………………………………. TTK/X3-X200YQ
Existing Tax as collected for reissue……………………………………… TTK/X3 – O (Old tax which collected)
Add BSR………………………………………………………………………. TTK/K13.65000 (K1 is transaction)
Specific TST………………………………………………………………… TTK/T2/K13.65000 (K1 is transaction)
Fare calculation……………………………………………………… TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override…………………………………………………… TTK/CBUILD
Specific TST…………………………………………………………………. TTK/T2/CBUIL
Pr in t in g Tick e t
Basic entry to print ticket.......................................................................... TTP
Verify if ticket can be issue...................................................................... TTP/TKT
Issue ticket for specific TST..................................................................... TTP/T2
Issue ticket for specific passenger........................................................... TTP/P2
Issue ticket for specific segments............................................................ TTP/S2,5
Issue ticket for specific segments and TST............................................. TTP/S2,5/T2
Issue ticket for specific segments and passenger................................... TTP/S2,5/P2
Issue ticket for All INFANT...................................................................... TTP/INF
Issue ticket for All NON INFANT.............................................................. TTP/PAX
Override Validating carrier....................................................................... TTP/V*QR
D ispla y Ele ct r on ic Tick e t Re cor d

Display e-ticket record from PNR............................................................ TWD
Display e-ticket record from PNR and refer FA/FHE............................... TWD/L7
Display e-ticket record using ticket number outside PNR........................ TWD/TKT157- 4800154678
Voidin g a n Ele ct r on ic Tick e t Re cor d

STEP 1: Display e-ticket record
IN PNR
TWD
TWD/L7
OUT SIDE PNR

TWD / TKT157-4800154678
STEP2 : Status of the coupons should be ‘’O’’ and NOT a reissued ticket
TWX
236
Re fu n din g a n e le ct r on ic t ick e t
UNTILISED E-TCKET
STEP 1: Display refund record
TRF 157- 4800154678
STEP2 : Insert cancellation / refund charges
TRFU/CP100A (Amount QAR 100 as per airline advised)
STEP 3: Process the refund
TRFP
Re pr in t I TR
Reprint ITR............................................................................................. ITR/L5 (Refere FA line number)
Reprint ITR for specific passenger.......................................................... ITR/L5/P2 (Refere FA line number)
Reprint Agent Coupon............................................................................ TTR/L5/C-I (Refere FA line number)
Send ITR by e-mail.................................................................................. ITR-EMLA/L5 (Refere FA line number)
Display ITR on screen............................................................................. ITRD/L5 (Refere FA line number)
D ocu m e n t Re por t D ispla y

Summary Sales report for the Past Period ………………………………. TJS/SOF/H-1
Item Sales report for the past period………………………………………. TJI/SOF/H-1
Summary Sales report for the period before the past period……………. TJS/SOF/H-2
Item Sales report for the period before the past period………………….. TJI/SOF/H-2
Daily Summary Sales report for current date……………………………… TJD/SOF
Daily Summary report for Specific date…………………………………… TJD/SOF/D-02JUL
Daily Summary report for specific date range……………………………. TJD/SOF/D-02JUL05JUL
Daily Query Sales report for current date…………………………………. TJQ/SOF
Daily Query report for specific date………………………………………… TJQ/SOF/D-02JUL
Query report for specific date range………………………………………. TJQ/SOF/D-02JUL05JUL
Query Report of E-Tickets for date range………………………………… TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets…………………………………….. TJQ/SOF/D-02JUL05JUL/QTC-CANN
Query Report for specific airline……………………………………………. TJQ/SOF/D-02JUL05JUL/QVP-BA
Net Remit report……………………………………………………………… TJN/SOF/D-01JUL31JUL
Transaction Report by Ticket stock Number ……………………………. TJT/ TK-4510000300
Amadeus Qatar W.L.L Help Desk: 44483817- 819

Al Darwish Engineering Building Extranet: www.amadeus-qatar.com
U U
94,D-Ring Road,P.O.BOX:35068 Web site: www.qa.amadeus.com

Doha, Qatar
U U
Video tutorial: www.youtube.com/zafarminhas

U U
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Amadeus System Ticketing Manual

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Amadeus System Ticketing Manual

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AM AD EUS

Department Training Services

Author Muhammad Zafar Minhas

Infant Surname Same as Adult Associated ................................................................. 39

Manually Insert Ticket Number .............................................................................................. 65

Journey Type Limits............................................................................................................. 95

Hotel Inventory.................................................................................................................... 195

Name Field ...................................................................................................................... 228

I n t r odu ct ion t o Am a de u s Se llin g Pla t for m

The Welcom e page will display as:

Click on link at t he left of t he screen t o init iat e t he applicat ion

You can also signing in t o pract ice t raining.

Click on OK t o st art working

Sign ing I n / Sig n ing Ou t on com m a nd pa ge

Signing in t o first available area, ent er JI 0 4 0 2 ZM / GS

Sign in g Opt ion s

I f you have a PNR displayed in a part icular area, t he syst em displays t he

For exam ple: JM B

For exam ple: JM X Y

M ove be t w e e n W or k Ar e a s Opt ion s

Cr e a t in g a n Age n t Sign a n d Pr ofile

Exam ple ent ry:

JGA Tran sact ion code

Exam ple ent ry:

Com m a n d Re ca ll/ H ist or y

O ffice Pr ofile D ispla y

0 - Syst e m u se r a ir lin e s 6 - Tour provider

900 Office num ber

To display t he office profile for anot her office, ent er:

PV / D OH QR2 1 2 0 ( Office I d) or PV / 6 5 2 0 9 8 9 6 ( I ATA N u m be r )

“ AN C” fie ld of t he office profile indicat es t he office has Aut horit y

Cu st om ise d I t in e r a r y/ I n voice m e ssa ge

To updat e t his field, ent er, for exam ple:

To delet e t he t ext in t his field, ent er:

To add office opening hours ( 0800 – 2000 SAT – THU)

You can also access help in t he following ways:

For exam ple: H E FQD

Am a de u s On lin e H e lp Opt ion s

A m a de u s I n for m a t ion Syst e m

To display m ain index of AI S t opic ent er: GG AI S

A m a de u s I n for m a t ion Syst e m D ispla y Opt ion s

Th e En code a n d D e code t r a n s a c t ion s a llo w you t o:

You ca n e n code a n d de code :

En codin g a n d D e codin g Opt ion s

You can calculat e t he base fare, t ot al fare, or sales t ax by adding a

You can use t he D D t ransact ion as:

To display t he syst em dat e, ent er: D D

You can display t he following t im es:

Con ve r sion Opt ion s

Airlines can have t he followi ng access levels wit h Am adeus:

o Seat count s are fully num eric: 9 st and for 9 or

o Sales will be lim it ed t o t he sales quot a per class

o Booking act ion code: SS ( seat sold) .

o The airline’s own record locat or is sent t o

o Am adeus always m irrors t he exact st at us of t he

o Bookings m ade are t ransm it t ed im m ediat ely t o

o Seat confirm at ions are guarant eed.

A cce ss I n dica t or D e scr ipt ion

o Gives im m ediat e, up t o dat e inform at ion on seat

o Sales are report ed t o t he t arget airline in a

o Seat sales m ade are guarant eed ( no rej ect

o Sale s report ed t o t he t arget airline via t elet ype

o A booking is considered as accept ed aft er 24

o Booking act ion code: SS ( seat sold) .