2022 ISO 9001 QMS STUDY and Quality Audit

ISO 9001 QUALITY MANAGEMENT SYSTEM-
MANAGING TECHNOLOGY
BY FLORIMOND MILO ESTEBAN
UC CEA 2022
ISO 9001:2015 Quality
management system-
Managing technology
ISO Meaning
ISO (International Organization for Standardization) is a worldwide federation of national standards bodies.
ISO is a nongovernmental organization that comprises standards bodies from more than 160 countries, with
one standards body representing each member country
Why ISO is required?
• International Organization for Standardization (ISO) certification establishes credibility and trust within
consumers, stakeholders and other business partners. ISO certification guarantees the entity meets global
standards for business, especially in trade situations.
It is not mandatory requirement or required by law but most global companies prefer to work with ISO
certified companies
Managing Engineering Technology
Managing Engineering
and Technology
Planning Organizing Leading Controlling
Decision
Making
Managing
Engineering
Technology
CONTROLS
How is the process defined?
Who is responsible for this process and how is their responsibility
Management
and authority defined?
What statutory or regulatory requirements apply?
Process Audit
What are the customer requirements, how are these defined?
What objectives and targets are relevant to this process?
Checklist
What control/check points are there?
What acceptance criteria exist?
INPUTS
PROCESS OUTPUTS
What triggers the process?
What are the process steps?
What inputs are required? What is the product or service produced
What happens at each process step?
Information by this process?
What documents and/or records are
Materials Are product measures in place to ensure
generated?
Where do the inputs come that product meets requirement?
Is the process implemented as described in
How are the processes measured?
from? the procedures, instructions or plans?
Are product and measures achieved?
Are they received in a timely Are controls applied as described?
What feedback is received from internal
manner? Have the activities been carried out by the
or external customers of the process?
responsible people?
RESOURCES/EQUIPMENT
What equipment and resources are CHECKS
required to complete the process? What is the objective or purpose of the process?
Is the equipment suitable and How does it impact upon the customer?
maintained? Downstream processes and activities?
What are the people’s competencies Is there evidence that quality objectives and targets affected by this process is
required for these activities being achieved?
Is there evidence that people are suitably Where will the impact of the effectiveness of the process be felt?
trained? Where might failures of this process be identified?
ISO 9001:2015 Quality Management Systems
Introduction
0.1 General
The adoption of a quality management system is a strategic decision for an organization that can help improve
its overall performance and provide a sound basis for sustainable development initiatives.
The potential benefits to an organization of implementing a quality management system based on the
International Standard are the:
a. the ability to consistently provide products and services that meet customer and applicable statutory and
regulatory requirements
b. facilitating opportunities to enhance customer satisfaction
c. addressing risks and opportunities associated with its context and objectives
d. the ability to demonstrate conformity to specified quality management system requirements
Introduction
0.2 The 8 Quality Management Principles
➢ customer focus
➢leadership
➢engagement of the people
➢process approach
➢improvement
➢evidence based decision making
➢relationship management
➢Mutually beneficial supplier relations
Introduction
Process Approach
Understanding and managing interrelated processes as a system contributes to the organization’s effectiveness
and efficiency in achieving its intended results. This approach enables the organization to control the
interrelationships and interdependencies among the processes of the system, so that the overall performance
of the organization can be enhanced.
This process approach involves the systematic definition of the management processes, and their interactions
so as to achieve the intended results in accordance with the quality policy and the strategic direction of the
organization. Management of the processes and the system as a whole can be achieved using the PDCA cycle
(see 0.3.2) with an overall focus on risk-based thinking (see 0.3.2) aimed at taking advantage of the
opportunities and preventing undesirable results
Introduction
Process Approach…
The application of the process approach in the quality management system enables:
a)understanding and consistency in meeting requirements;
b)the consideration of processes in terms of added value;
c)the achievement of effective process performance;
d)improvement of processes based on evaluation of data and information
Introduction
0.3 Process Approach
0.3.1 General
Figure 1 gives a schematic representation of any processes and shows the interaction oft
its elements. The monitoring and measuring checkpoints, which are necessary for control
are specific to each process and will vary depending on related risks.
ISO 9001:2015 Quality •
Management Systems
Starting Point End Point
Sources of Inputs Inputs Activities Outputs Receiver of Outputs
MATTER
PREDECESSOR ENERGY MATTER SUBSEQUENT
PROCESSES INFORMATION ENERGY PROCESSES
e.g. in the form of INFORMATION
e.g. at providers(internal e.g. at customers(internal
or external) materials , or external)at other
resources and e.g. in the form of
at customers, at other relevant interested parties
requirements product,service,
relevant interested parties
decision
Possible Controls and

Checkpoints to monitor and
measure performance
Figure 1 - Schematic representation of the elements of a single process

Introduction
0.3.2 Plan-Do-Check-Act Cycle
Figure 2- Representation of the structure of this International Standard in the PDCA cycle
The PDCA can be briefly described as follows:

- Plan: establish the objectives of the system and its processes, and the resources needed to deliver
results in accordance with customer requirements and the organizations policies, and identify risk and
opportunities
- Do: implement what was planned
- Check: monitor and (where applicable) measure processes and the resulting products and services
against policies, objectives, requirements and the planned activities, and report the results;
- Act: take actions to improve the performance, as necessary
0.3.2 Plan-Do-Check-Act Cycle
The PDCA Cycle can be applied to all processes and to the quality
ISO 9001:2015 Quality management system as a whole. Figure 2 illustrated how clauses 4-10 can
Management Systems be grouped in relation to the PDCA cycle
Quality Management System(4)
Support
(7)
Operation
(8)
Organization
and its context
(4)
Plan Do Customer
satisfaction
Performance
Customer Planning Leadership Evaluation Results of
requirements (6) (5) (9) QMS
Products and
sevices
Needs and Act Check
expectations
of relevant
interested
parties
(4)
Improvement
(10)
Figure 2 - Representation of Structure of this international standard in the PDCA

Note: Numbers in the brackets refers to the clauses in the International Standard
Introduction
0.3.3 Risk Based thinking
Risk based thinking (see clause A.4) is essential for achieving an effective quality management system.
The concept of risk-based thinking has been implicit in previous editions of this International Standard
including, for example carrying out preventive action to eliminate potential non-conformities that occur,
taking action to prevent recurrence that do occur, and taking action to prevent recurrence that is
appropriate for the effects of nonconformity.
0.4 Relationships with other management system standards (See Clause A.1)
Also see Annex B
Quality Management Systems - Requirements
1 Scope
The International Standard specifies requirements for a quality management system when an
organization:
a. needs to demonstrate its ability to consistently provide products and services that meet
customer and applicable statutory and regulatory requirements, and
b. aims to enhance customer satisfaction through the effective application of the system.,
including the processes for the improvement of the system and the assurance of
conformity to customer and applicable statutory and regulatory requirements
2 Normative References
3 Terms and definitions
4 Context of the organization
4.1 Understanding the organization and its context
4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the quality management system
4.4 Quality management system and its processes
4.4.1 The organization shall establish, implement, maintain and continually improve a quality management system,
including the processes needed and their interactions, in accordance with the requirements of this International Standard
a)determine the inputs required and the outputs expected from these processes;
b)determine the sequence and interaction of these processes
c) determine and apply the criteria and methods (include monitoring, measuring and related performance indicators) needed
to ensure the effective operation and control of these processes;
d)determine the resources needed for these processes and ensure their availability
e)assign the responsibilities and authorities for these processes
f) address the risks and opportunities determined in accordance with the requirements of 6.1
g)evaluate these processes and implement any changes needed to ensure that these processes achieve their intended results
h)improve the processes and quality management system.
4.4.2 To the extent necessary,

a)Maintain documented information to support the operation of the processes
b)Retain documented information to have confidence that the processes that are carried out as planned
5 Leadership
5.1 Leadership and commitment
5.1.1 General
5.1.2 Customer Focus
5.2 Policy
5.2.1 Establishing the quality policy
5.2.2 Communicating the quality policy
5.3 Organizational rules, responsibilities and authorities
6 Planning
6.1 Actions to address risks and opportunities
6.2 Quality objectives and planning to achieve them
6.3 Planning of changes
7 Support
7.1 Resources
7.1.1 General
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for operation of processes
7.1.5 Monitoring and measuring resources
7.1.5.1 General
7.1.5.2 Measurement traceability
7.1.6 Organizational knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
The organization shall determine the internal and external communications relevant to the quality
management system, including:
a)On what it will communicate
b)When to communicate
c)With whom to communicate
d)How to communicate
e)Who communicates
7.5 Documented information

7.5.1 General
7.5.2 Creating and updating
7.5.3 Control of Documented information
7.5.3.1 Documented information required by this QMS and by the ISO shall be controlled to ensure
suitability when needed and adequately protected
7.5.3.2 Docs control shall address the following:
distribution, access, retrieval, storage, preservation, control of changes, retention and disposition
Quality Management Systems – Requirements
8 Operation
8.1 Operational Planning and Control
8.2 Requirements for products and services
8.2.1 Customer communication
Communication with customers shall include:
a)Providing information relating to products and services
b)Handling enquiries, contracts or orders, including changes
c)Obtaining customer feedback relating to products and services, including customer complaints
d)Handling or controlling customer property
e)Establishing specific requirements for contingency actions, when relevant
8.2.2 Determining the requirements for products and services
8.2.3 Review for the requirements for products and services
8.2.3.1 The organization shall ensure it has the ability to meet the requirements for the
products and services
8.2.3.2 Review and retain information
8.2.4 Changes to requirements for products and services
8.3 Design and development of products and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development changes
8.4 Control of externally provided processes, products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and Service Provision
8.5.1 Control of production and service provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or external providers
8.5.4 Preservation
8.5.5 Post Delivery Activities
8.5.6 Control of changes
8.6 Release of Products and Services
8.7 Control of non-conforming outputs
8.7.1 Non-conforming outputs are identified and controlled to prevent unintended use or
delivery
8.7.2 Organization shall retain documented information that describes the non-conformity; describes the
action taken, describe any concessions obtained; and describes authority deciding the action in respect of the
non-conformity
9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
Quality Management Systems – Requirements
9.1.2 Customer satisfaction
The organization shall monitor customer’s perceptions of the degree to which their needs and expectations
have been fulfilled. The organization shall determine the means of obtaining, monitoring and reviewing this
information.
NOTE: Examples of monitoring customer’s perceptions can include customer surveys, customer feedback on
delivered products and services, meetings with customers, market share analysis, compliments, warranty
claims and dealer reports
9.1.3 Analysis and evaluation

9.2 Internal audit
9.2.1 Conduct internal audit at planned intervals
9.2.2 Scope of audit
9.3 Management review
9.3.1 General
9.3.2 Management review inputs
9.3.2 Management review outputs
10 Improvement
10.1 General
10.2 Non-conformity and corrective action
10.2.1 Non-conformity IEDIM, update risks and opportunities, make changes to QMS
10.2.2 Documented information as evidences
10.3 Continual improvement
Annex A
Clarification of new structure, terminology and concepts
A.1 Structure and terminology
A.2 Products and services
A.3 Understanding the needs and expectations of interested parties
A.4 Risk based thinking
A.5 Applicability
A.6 Documented Information
A.7 Organizational Knowledge
A.8 Control of externally provided processes, products and services
Annex A
Clarification of new structure, terminology and concepts
Table A.1 Major Differences in terminology between ISO 9001:2008 and ISO 9001:2015
ISO 9001:2008 ISO 9001:2015
Products Products an d Services

Exclusions Not used
(See Clause A.5 for clarification and apllicability)
Management Representative Not used
(Similar responsibilities and authorities are
assigned but no requirement for single
management representative)
Documentation, Quality Manual, documented Documented information
procedures, records
Work environment Environment fro operation of processes
Monitoring and measuring equipment Monitoring and measuring resources
Purchased product Externally provided products and services
Supplier External provider
Annex B
Other international Standards on Quality management systems developed by ISO T/C 176
Table B.1 Shows the relationship between the standards and the relevant clauses of this
international standard.
Annex B
Table B.1 Shows the relationship between the standards and the relevant clauses of this
international standard.
Other Clause in this International Standard

International
Standard 4 5 6 7 8 9 10
ISO 9000 All All All All All All All
8.2.2, 9.1.2
ISO 10001 8.5.1
ISO 10002 9.1.2
ISO 10003 9.1.2 10.2.1
9.1.2,
ISO 10004 9.1.3,
ISO 10005 5.3 6.1, 6.2 All All 9.1 10.2
ISO 10007 8.5.2
ISO 10012 7.1.5
ISO/TR 10013 7.5
ISO 10015 7.2
ISO/TR 10017 6.1 7.1.5 9.1
ISO 10019 8.4
ISO 19011 9.2
DNV Causation Model
By Florimond Milo Esteban
QMS – A PROCESS APPROACH
..An activity using resources, and managed in order to enable the
transformation of inputs into outputs can be considered as a
process…
INPUT ACTIVITY
OUTPUT
QMS – A PROCESS APPROACH
..often the output from one process directly forms the output of
the next…
INPUT ACTIVITY OUTPUT

QMS - DNV Causation Model
Immediate
Lack of Control Basic Causes Incidents Loss
Causes
Inadequate Inadequate Substandard - Customer

Undesired Events
Organization
- Policy Factors - Acts - Defects - Possibilities
- System
- Deviations
- System - Compliance - Conditions - Product
- Policy - Non
- Compliance Conformance - Reputation
DNV Causation Model Threshold Limit
Lack of Basic Immediate

Incidents Loss
Control Causes Causes
• System/Job Factors • Personal Factors

➢ Inadequate Leadership ➢ Inadequate Capability
➢ Inadequate Engineering ➢ Lack of knowledge
➢ Inadequate Purchasing ➢ Lack of Skill
➢ Inadequate Tools and equipment ➢ Stress
➢ Inadequate maintenance ➢ Improper Motivation
➢ Wear and Tear ➢ Abuse and misuse
DNV Causation Model Threshold Limit

Incidents Loss
➢Inadequate System
➢Inadequate System Standards
➢Inadequate compliance with standards
DNV Causation Model

Incidents Loss
• Substandard Conditions • Sub Standard Practices

➢ Inadequate Guards/barriers ➢ Failure to warn/guide
➢ Inadequate data/Information ➢ Failure to obey rules
➢ Defective Tools /Equipment ➢ Failure to follow procedures
➢ Congestion ➢ Removing Safety devices
➢ Inadequate warning System ➢ Improper lifting
➢ Disorder ➢ Failure to use PPE
➢ Inadequate ventilation ➢ Servicing operating Equipment
➢ Inadequate illumination
QMS – PROCESS APPROACH
• Systematically Manage Quality
• Plan- Do – Check – Act
- Identify the processes
- Evaluate the Processes
- Develop the controls
PLAN
PLAN PLAN
ACT DO
ACT DO ACT DO
CHECK
CHECK CHECK
3 Elements of Control
PROCEDURE (Operating Criteria/Limits/5W1H)
MONITOR ACTIONS
(Corrective/Commendations)
THANK YOU
ENGR. FLORIMOND MILO
ESTEBAN

2022 ISO 9001 QMS STUDY and Quality Audit

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ISO 9001 QUALITY MANAGEMENT SYSTEM-

Planning Organizing Leading Controlling

Sources of Inputs Inputs Activities Outputs Receiver of Outputs

Possible Controls and

Figure 1 - Schematic representation of the elements of a single process

The PDCA can be briefly described as follows:

Quality Management System(4)

Figure 2 - Representation of Structure of this international standard in the PDCA

4.4.2 To the extent necessary,

7.5 Documented information

9.1.2 Customer satisfaction

9.1.3 Analysis and evaluation

ISO 9001:2008 ISO 9001:2015

Products Products an d Services

Other Clause in this International Standard

INPUT ACTIVITY OUTPUT

INPUT ACTIVITY OUTPUT

INPUT ACTIVITY OUTPUT

Inadequate Inadequate Substandard - Customer

Lack of Basic Immediate

• System/Job Factors • Personal Factors

Lack of Basic Immediate

Lack of Basic Immediate

• Substandard Conditions • Sub Standard Practices

PROCEDURE (Operating Criteria/Limits/5W1H)

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