iCharge

Product Overview
iCharge
Check In - Check Out - Room Update - Wake Up Set - Call Record Post -
Room Move - Wake Up Clear - Phone Bar - Name Update - VIP Registration
- DDI Allocation - PIN Set - Phone Unbar - Message Waiting - Mini bar

is a comprehensive Call Accounting “Packaged” approach with Telephone, Internet &

and Voice Management package specifically Movies charges sold for a fixed fee.
designed for the hotel industry with full automatic
Premise Based or Centrally Hosted options
Integration to the hotels’ Property Management
are available on the iCharge platform. This
System of choice.
enables the Hotel to select the most appropriate
contains a suite of features that framework for their communications design.
help the hotelier encourage guests to use the
telephone services and communications facilities
Delivering communications excellence,
maximising telephone & data revenue whilst
available, not only within their rooms but also
improving the entire Guest experience is at the
throughout the hotel. By utilising the latest
forefront of the design & development of the
technology Combined Services module, Hotels
Tiger Hotel application.
can now offer Guests a true “Bundled Service” or

Why the iCharge solution?

Integrated Solutions
At the core of iCharge is a powerful generic
integration engine designed to handle inter-
connectivity of any 3rd party system using
all of the communications method available
today and planned for the future. This engine
allows the implementation of bi-directional
hospitality integration with any product that
can support an external connection. Originally
designed to accelerate the development and
implementation of interfaces to the many
PMS vendors within hospitality, the system’s
architecture has enabled it to build a large
portfolio of third party solutions that can
now be seamlessly integrated into a hotel’s
chosen PMS. This flexible technology allows
integration to PBX, PMS, Hospitality TV /
Movie & Media, High Speed Internet Access
and In Room Automation systems to be easily
attainable.
iCharge Architecture

iCharge

Comprehensive suite of
Advanced Report tools that will
allow Hotels to make informed
decisions around their tele-
communications
Costs, Revenue, People
Performance & Network
Utilisation Reports
Dynamic VIP Tariffs & Flexible
Billing
PBX, PMS & 3rd Party
Component Real-time
Integration
Combined Services and Call
packaging
Fail Over – Check In/Out PBX
Control
“Premise based” or
“Centrally Hosted”

Call Accounting Communications Support

Unlimited Guest Tariffs, Exception Charging,
Time Based Tariff, Unit Based Tariff, Sliding
Scale Rate, Independent Data and Fax Rates,
Separate Conference and Booth Rates
Advanced Reporting
iCharge
provides the end user with an extensive
suite of advanced reporting such as: Carrier
Comparison, End Of Day Audit, Call Charge
Enquiry, Operator / Departmental / Extension
Response Time, Trunk Usage and many more
Value Add
In-Room Maid Status, Mini-Bar Charge Posting,
Ancillary Billing, DDI Allocation, PIN Control
Serial, TCP/IP, Shared Table, SQL, ODBC, XML
Architecture
Graphical User Interface, 32/64 bit Windows, SQL
Server Based Data Storage, Scalable from 10
to 10,000+ Rooms, WEB Access for Reporting,
Email Support for Reports and Alarms,
System Task, Externally controlled by Text
Scripts, Rapid Integration Development, Multi
Vendor Concurrent Support, Intra – Internet
Connectivity, Universal Protocol Translation
System Connectivity
Property Management System, PBX Call
Accounting, PBX Control, Guest Voice mail,
Guest Wake-up, Internet Access, In Room TV,
Operator Directory…
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1841 Bourbon Road

Cross Plains, WI 53528
Local - 1.608.798.3555
Toll Free - 800.424.6757
Fax - 1.608.798.3567
email: info@innovationtw.com

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