Reynald Mon Paolo Lapig

HR 3

ACTIVITY 3

Poor Quality Can Leave A Bitter Taste

Cost of quality fails as a result of non-conformance. What I understand to this topic, a good
quality is indeed an important thing for the customer to be always be satisfied with the product. Except
for some very basic needs, consumer always has a choice whether to buy something or not. Consumer
behavior in current economic environment is a good example of this.

Cost is important to consumer but in addition they want the one that fulfills their expectations;
and those expectations are very high and uncompromising nowadays.