CASO PRÁCTICO

For questions 1-12, read the text below and then decide which answer (A, B, C or D) best fits
each gap and send your answers. Use a dictionary if there are some words that you don’t know.

Lost luggage. There is an example at the beginning (0).

Make
You get off your plane and (0) ______________ your way to the Baggage Reclaim area, where
you locate the carousel for your flight and wait patiently for your luggage. After quite some time
Sign
spent waiting, there is no (1) _____________ of your bags and you begin to consider the
Missing
possibility that they may have gone (2) _______________. What should you do?

Explanation Is that your bags simply didn’t make

Firstly, don’t panic. The most likely (3) ________________
it on to the flight, perhaps because they were mislaid at the departure airport, or perhaps because
the aircraft had already Exceeded
(4)_________________ its weight allowance. If they (5)
Avoid
______________ to appear on the carousel, report the loss before you leave the baggage hall
and go through customs. Recovering
(6) __________your luggage should be no problem, provided you’ve
Control of your baggage checks – those little barcodes stuck to the back of your
kept (7) ___________
tickets at check-in.

GHua Property Irregul arity Report (PIR) form,

Contents Then, ask the baggage-services
which describes the checked bag and its (9) ______________.
manager for a contact telephone number and confirm that your bags will be forwarded to your
final (10)Destination
____________.

Turn
Most bags (11) ______________ up within a day or two, but if yours never show (and it may be
weeks before the airline accepts that they are permanently lost), you can claim (12)
Compensation
________________ from the airline.

0. a. go B. get c. make d. walk

1. a. indication b. sign c. notice d. mark

2. a. lost b. missing c. absent d. misplaced

3. a. example b. understanding c. clarification d. explanation

4. a. surpassed b. overtaken c. exceeded d. outdone

5. a. lack b. omit c. avoid d. fail

6. a. retracting b. retaining c. recovering d. reinstating

7. a. control b. hold c. property d. hand

8. a. carry out b. complete c. fulfil d. realize

9. a. contents b. inside c. filling d. packing

10. a. destiny b. destination c. termination d. terminus

11. a. come b. turn c. bring d. put

12. a. refund b. reparation c. amendment d. compensation