“Performance And Career

Management”
Name: Areesha Ejaz
Reg.No.: FA17-BBA-025

3/8/2021
Performance Planning at Discover 

At Discover (http://www.discoverfinancial.com/data/corporate/), steps are being taken to ensure
that performance planning and employee development support the organization’s business goals.
Discover Financial Services is a business unit of Morgan Stanley, and operates the Discover® Ca
rd brands. The business offers a variety of cards including the Discover Classic Card, the Discov
er Gold Card, the Discover Platinum Card, the Miles Card from Discover Card, and an array of a
ffinitycards. Additional services include Discover CDs and Money Market Accounts, auto insura
nce, and home loans. Discover is headquartered in Riverwoods, Illinois, and employs
approximately 14,000 people. Discover has initiated an approach that addresses the development
needsof specific business units by assigning human resources professionals to attend business me
etings regularly to gain an understanding of what knowledge, skills, and abilities are required. Th
e company asksmanagers to go through the same curriculum with classroom and online learning 
opportunities.These managers form discussion groups to discuss what they’ve learned and how it 
applies to thechallenges of their specific role. In addition, part of the strategy includes meeting w
ith employeesto agree upon metrics in the performance planning stage, creating an action plan, a
nd following up with evaluations and ratings to determine to what degree the learning
experience was successful. In summary, Discover utilizes the various stages of the performance
managementprocess to ensure that employee development is a focus that matches the mission of 
providing a workplace that supports high performance. 

SUMMARY:
Discover Financial Services is an American financial services company that owns and operates
Discover Bank, which offers checking and savings accounts, personal loans, home equity
loans, student loans and credit cards. It also owns and operates the Discover and Pulse networks,
and owns Diners Club International. Discover Card is the third largest credit card brand in the
United States, when measured by cards in force, with nearly 50 million cardholders. Discover is
currently headquartered in the Chicago suburb of Riverwoods, Illinois.

1. How does discover utilizes the various stages of the performance management process?
2. Which type of variety cards are offered by the business?