An email

of complaint
Writing 2
WRITING CRITERIA OF ASSESSMENT

1. TASK ACHIEVEMENT - Message clearly delivered, relevant, interesting to

read
2. ORGANIZATION - Connection of ideas, logical order, text distribution
3. VOCABULARY - Variety of words, phrases and idiomatic expressions used.
Typical phrases and expressions used appropriately.
4. LANGUAGE USE - Sentence construction, correctness in tenses (past,
present, future),
5. MECHANICS - Punctuation, paragraph spacing, capital letters use, spelling.
STYLE
Look at different email styles/levels of formality

1 - semi-formal 2 - informal 3 - formal

(mix of casual and (No greeting, (starts and closes
formal expressions there are with
Eg: Hi ..., exclamations, specific formulas,
Apologies again.) not very long) there are firm but
polite statements)
ORGANISATION & CONTENT
Opening (greeting) Use standard greeting formulas:

Body paragraph 1 - why you General information / context

are writing

Body Paragraph 2 - context What was supposed to happen

Body Paragraph 3 - problem What actually happened and how it

and consequences affected you

Body Paragraph 4 - solution What you expect the company to do in

expected compensation

Closing formula (final Use standard formulas to close the letter

statement and farewell) and finish
KEY LANGUAGE
● Use specific formulas in different parts of the email: Dear Sir/Madam, // Yours
faithfully,
● Use formal language: language for writing (SB p.23), no contractions,
formal alternatives/forms, firm but polite expressions etc
● Use a variety of tenses; present, past simple, past continuous, past perfect,
some conditionals and modals (imaginary situations, advice, etc)
 WRITING TASK
Imagine you are on holiday in a foreign country and…

Remember to be formal; firm but polite

Write from 120 to 150 words

● TO: pbarretog@britanico.edu.pe
● SUBJECT/ASUNTO: your name - I07S - 3:00pm - 16449 - your student’s code
● DEADLINE: Tuesday 23rd