Theories/Concepts/ Definition
Principles
1. Make a Great First First Impression will be the
Impression last thing that the
customer/ clients will
remember to you.
Take time to make
2. Relationship connection before getting
before Task down to business
3. Position Others Always speak well of your
Well co-workers, other
departments and your
company to give
confidence to the
customers and let them
know everyone is working
together to provide a
positive experience.
4. Communicate Be clear and concise in
Effectively your communication. Be a
good listener and have the
Application to Organization Application to Self Literature Cited
To be able to have a good image, the This first good impression will help 10 Principles of
people working in a certain organization oneself to have a good track record Service Excellence,
must need to show to the customer and of how excellent we are in dealing Del Gilbert (July 6,
clients that they care for their customers with other people and this will reflect 2017). Retrieved on
because what they show reflects how good our good attitude that will encourage August 17, 2019 from
the organization is towards its customer opportunities and development to http://www.accelerating
service. This could be applied in order for ourselves. -excellence.net/blog/20
an organization to be well known of its 17/7/6/10-principles-of-
customer service excellence service-excellence
In our agency, we see to it that we have a As one of those technical personnel 10 Principles of
strong linkage with our partner agencies in our agency, do conduct series of Service Excellence,
and the stakeholders because they play a activities to external customers. For Del Gilbert (July 6,
big role in achieving our organization’s me to be able to conduct those 2017). Retrieved on
goals. So before we deliver our service to activities successfully, I establish a August 17, 2019 from
our customers, we first reach out with them good relationship with our http://www.accelerating
and identify what really are their needs and stakeholders and especially to our -excellence.net/blog/20
how will our agency help them customers to gain their trust and 17/7/6/10-principles-of-
commitment in participating and service-excellence
cooperating with our agency’s goal.
Good working environment will reflect the If we speak well of our co-workers 10 Principles of
output of the organization. As one of the and our agency, they will also speak Service Excellence,
employee of our agency we must always well of you. What we give, is what we Del Gilbert (July 6,
say something good regarding our co- receive. Positioning others well have 2017). Retrieved on
worker and the organization. Gossips must a great impact in ourselves. August 17, 2019 from
be avoided in order to have a smooth http://www.accelerating
relationship and that would give a good -excellence.net/blog/20
image to the organization 17/7/6/10-principles-of-
service-excellence
I dealing with a customer, proper Good talking and listening skills are 10 Principles of
communication must be practiced including one of the factors that will make the Service Excellence,
proper body and hand gesture to show customers at ease and trust us. By Del Gilbert (July 6,
 customer’s best interest in
mind.
5. Elevate your Be clear in your language.
Language Don’t use hanging thoughts
and convey your desire in
a delightful way.
6. Understand your Valuing ones role in the
purpose organization.
7. Do Something Think of something beyond
Extra the ordinary that you can do
for your customer. It could
be waiving a fee, charging
less than the estimate or
adding in a little something
extra.
them how our organization are working the way we deal with them reflects so 2017). Retrieved on
towards customer service excellence much of our personality. So if we August 17, 2019 from
want a good impression from others, http://www.accelerating
we must communicate effectively -excellence.net/blog/20
17/7/6/10-principles-of-
service-excellence
In order for the employees and frontliners Aside from attending trainings, I also 10 Principles of
to elevate their language, we are sent to read books and articles to get some Service Excellence,
training that will help us gain knowledge on idea on what words should be used Del Gilbert (July 6,
the DOs and DON”Ts in dealing with in dealing with customers. 2017). Retrieved on
customers. August 17, 2019 from
http://www.accelerating
-excellence.net/blog/20
17/7/6/10-principles-of-
service-excellence
Every employee in our organization has our 10 Principles of
own project and program accounts, so Service Excellence,
each one’s role is very important in Del Gilbert (July 6,
achieving our agency’s targets 2017). Retrieved on
August 17, 2019 from
http://www.accelerating
-excellence.net/blog/20
17/7/6/10-principles-of-
service-excellence
10 Principles of
Service Excellence,
Del Gilbert (July 6,
2017). Retrieved on
August 17, 2019 from
http://www.accelerating
-excellence.net/blog/20
17/7/6/10-principles-of-
service-excellence
Chona Marie L. Grado