AHOY Plans

Freemium (AED 0/month subscription fee) Retailer (AED 1,000/month subscription fee)

Bulk (Min 30 orders to be picked up same time/location) Bulk (Min 30 orders to be picked up same time/location)
Dry Ambient/Chilled Dry Ambient/Chilled
Same Emirates AED 14.0 AED 16.0 Same day before 10 pm Same Emirates AED 12.5 AED 14 Same day before 10 pm
All UAE AED 18.0 AED 20.0 Same day before 10 pm All UAE AED 16.0 AED 18 Same day before 10 pm
*Minimum of 30 orders should be placed max by 4 am to be delivered *Minimum of 30 orders should be placed max by 4 am to be delivered same
same day day
*Up to 3 boxes/7kg each (total 21kg) per order allowed *Up to 6 boxes/7kg each (total 42kg) per order allowed
*Return for Bulk is charged per trip and not per item at 30 AED *Return for Bulk is charged per trip and not per item at 25 AED

On-Demand (Pick up within 2 hours) On-Demand (Pick up within 2 hours)

Dry Ambient/Chilled Frozen Dry Ambient/Chilled Frozen
Same Neighborhood AED 16 AED 21 AED 26 2-3 hours Same Neighborhood AED 14 AED 20 AED 26 2-3 hours
Same Emirates AED 20 AED 26 AED 33 3-4 hours Same Emirates AED 20 AED 25 AED 33 3-4 hours
All UAE AED 27 AED 33 AED 40 6-9 hours All UAE AED 27 AED 31 AED 40 6-9 hours
*Up to 3 boxes/7kg each (total 21kg) per order allowed *Up to 6 boxes/7kg each (total 42kg) per order allowed
*Order is picked within 2 hours and delivered within 3-4 hours *Order is picked within 2 hours and delivered within 3-4 hours
*18 AED return fee in case of failed delivery , not caused by AHOY – free *18 AED return fee in case of failed delivery , not caused by AHOY – free
reattempt reattempt

Priority (Pick up & delivery within 90 -120 min) Priority (Pick up & delivery within 90 -120 min)
Bike (up to 1 box 7kg ) Car (up to 6 boxes 42kg) Bike (up to 1 box 7kg ) Car (up to 6 boxes 42kg)
Same Neighborhood AED 15 AED 15 Same Neighborhood AED 13 AED 13
Same Emirate AED 25 AED 30 Same Emirate AED 19 AED 25
*12 AED return fee in case of failed delivery , not caused by AHOY – free *10 AED return fee in case of failed delivery , not caused by AHOY – free
reattempt reattempt

Couture - Exclusive service for your Luxury brand, delivered in Style Couture - Exclusive service for your Luxury brand, delivered in Style
Same Neighborhood AED 100 4 hours max Same Neighborhood AED 100 3 hours max
All over Dubai AED 150 4 hours max All over Dubai AED 150 3 hours max
*80 AED return fee in case of failed delivery not caused by AHOY - free *70 AED return fee in case of failed delivery not caused by AHOY - free
reattempt reattempt

*Subscription at 100 AED up to 10 orders and 16 AED for extra orders (National chilled or dry)
*10 minutes of free waiting time + 1 minute per box per pickup, 15 AED will be charged
for the first minute beyond free time + 1 AED/additional minute
*1 AED Proof of delivery charge
* Neighborhood zone is your neighborhood in addition to all bordering neighborhoods as per
municipal structural plan
* Al Ain & Western Region is considered as other Emirate within Abu Dhabi
*3.5% Card on Delivery card processing fee
* Refund fee is 1 AED and only within 48 hours, processing times depends on customer bank and
card between 2 – 15 days
*Subscription at 100 AED up to 10 orders and 14 AED for extra orders (National chilled or dry)
*10 minutes of free waiting time + 1 minute per box per pickup, 10 AED will be charged
for the first minute beyond free time + 1 AED/additional minute
*0.5 AED Proof of delivery charge
* Neighborhood zone is your neighborhood in addition to all bordering neighborhoods as per
municipal structural plan
* Al Ain & Western Region is considered as other Emirate within Abu Dhabi
*3.25% Card on Delivery card processing fee
* Refund fee is 1 AED and only within 48 hours, processing times depends on customer bank and
card between 2 – 15 days
 AHOY Plans
Express Saver (AED 3,500/month subscription fee) Enterprise (AED 9,000/month subscription fee)

Bulk (Min 30 orders to be picked up same time/location) Bulk (Min 30 orders to be picked up same time/location)
Dry Ambient/Chilled Dry Ambient/Chilled
Same Emirates AED 12.5 AED 14 Same day before 10 pm Same Emirates AED 10.5 AED 12 Same day before 10 pm
All UAE AED 16.0 AED 18 Same day before 10 pm All UAE AED 14.0 AED 16 Same day before 10 pm
*Minimum of 30 orders should be placed max by 4 am to be delivered *Minimum of 30 orders should be placed max by 4 am to be delivered same
same day day
*Up to 6 boxes/7kg each (total 42kg) per order allowed *Up to 6 boxes/7kg each (total 42kg) per order allowed
*Return for Bulk is charged per trip and not per item at 25 AED *Return for Bulk is charged per trip and not per item at 25 AED

On-Demand (Pick up within 2 hours) On-Demand (Pick up within 2 hours)

Dry Ambient/Chilled Frozen Dry Ambient/Chilled Frozen
Same Neighborhood AED 14 AED 20 AED 26 2-3 hours Same Neighborhood AED 12 AED 12 AED 16 2-3 hours
Same Emirates AED 20 AED 25 AED 33 3-4 hours Same Emirates AED 15 AED 20 AED 26 3-4 hours
All UAE AED 27 AED 31 AED 40 6-9 hours All UAE AED 20 AED 25 AED 33 6-9 hours
*Up to 6 boxes/7kg each (total 42kg) per order allowed *Up to 6 boxes/7kg each (total 42kg) per order allowed
*Order is picked within 2 hours and delivered within 3-4 hours *Order is picked within 2 hours and delivered within 3-4 hours
*10 AED return fee in case of failed delivery , not caused by AHOY – free *8 AED return fee in case of failed delivery , not caused by AHOY – free
reattempt reattempt

Priority (Pick up & delivery within 90 -120 min) Priority (Pick up & delivery within 90 -120 min)
Bike (up to 1 box 7kg ) Car (up to 6 boxes 42kg) Bike (up to 1 box 7kg ) Car (up to 6 boxes 42kg)
Same Neighborhood AED 12 AED 12 Same Neighborhood AED 12 AED 12
All over Dubai AED 15 AED 18 Same Emirates AED 15 AED 18
*10 AED return fee in case of failed delivery , not caused by AHOY – free *7.5 AED return fee in case of failed delivery , not caused by AHOY – free
reattempt reattempt

Couture - Exclusive service for your Luxury brand, delivered in Style Couture - Exclusive service for your Luxury brand, delivered in Style
Same Neighborhood AED 100 3 hours max Same Neighborhood AED 75 3 hours max
All over Dubai AED 150 3 hours max All over Dubai AED 100 3 hours max
*50 AED return fee in case of failed delivery not caused by AHOY - free *50 AED return fee in case of failed delivery not caused by AHOY - free
reattempt reattempt

*Subscription at 100 AED up to 10 orders and 14 AED for extra orders (National chilled or dry)
*10 minutes of free waiting time + 2 minutes per box per pickup, 10 AED will be charged
for the first minute beyond free time + 1 AED/additional minute
*0.25 AED Proof of delivery charge
* Neighborhood zone is your neighborhood in addition to all bordering neighborhoods as per
municipal structural plan
* Al Ain & Western Region is considered as other Emirate within Abu Dhabi
*3.15% Card on Delivery card processing fee
* Refund fee is 1 AED and only within 48 hours, processing times depends on customer bank and
card between 2 – 15 days
*Subscription at 100 AED up to 10 orders and 10 AED for extra orders (National chilled or dry)
*10 minutes of free waiting time + 10 minutes, per box per pickup
*Proof of delivery is free of charge
* Neighborhood zone is your neighborhood in addition to all bordering neighborhoods as per
municipal structural plan
* Al Ain & Western Region is considered as other Emirate within Abu Dhabi
*2.65% Card on Delivery card processing fee
* Refund fee is 1 AED and only within 48 hours, processing times depends on customer bank and
card between 2 – 15 days