Vehicle Service Contract (VSC) 101

Vehicle Service Contracts are designed to protect consumers and their pocketbooks
against unexpected, costly repairs to their vehicles. Plans cover the costs associated
with auto repair, including parts, labor, and sales tax, for covered repairs or
replacements. Vehicle Service Contracts have different coverage levels and benefits,
depending on the type of contract purchased and the place of purchase; therefore
coverage for any given repair is based on the terms and conditions of the consumer’s
particular plan. Much like a manufacturer’s warranty, the vehicle components that are
specified for coverage in the Vehicle Service Contract should be covered entirely,
provided regular maintenance has been properly and regularly performed as defined by
the terms and conditions of the contract. 

Auto Warranty 
The standard warranty that every new vehicle sold comes with. All factory-installed
parts are covered against defects. Typical manufacturer warranties are 3 years or
36,000 miles or 4 years or 50,000 miles. Check your vehicle’s manufacturer’s warranty
manual for specific information. Also called Manufacturer’s Auto Warranty or Factory
Warranty.

Vehicle Service Contract (VSC)

An agreement between a consumer and the service contract provider to pay for the cost
of repair or replacement of covered mechanical parts or systems that fail. In short, it is a
promise to perform certain services for the consumer and to pay for covered repairs to
the vehicle under the terms of the Vehicle Service Contract.
Vehicle Service Contract (VSC) Coverage
Unlike car insurance designed to cover you and your vehicle in case of an accident,
Vehicle Service Contracts protect your budget by covering necessary automotive
repairs when covered breakdowns or failures occur. Each Vehicle Service Contract is
different and specific coverage varies depending upon the Vehicle Service Contract
purchased, optional coverage selections, state of purchase, place of purchase, and
seller agreement. It’s important that potential buyers review any contract carefully and
ask any questions they may have before purchase. 

Welcome to American Auto Shield! Our Vision: The first choice for service contracts. Our Mission: Be
recognized as the driver for innovation in our industry by delivering products and an experience our
customers value. Founded in 2002 and headquartered in CO, we specialize in 3rd party
administration, providing nationwide coverage and claims services for vehicle and home service
contracts offered through dealers, agents, direct marketers, membership organizations and lenders.
Our expertise, complemented by our strategic partnerships, allows us to develop and deliver
products that provide superior coverage and service.

Working at American Auto Shield

American Auto Shield is a 100% remote work environment that provides a work-life balance. Just like
spending time in a comfortable environment with family and friends, you can find comfort in working
remotely as it affords a level of disconnect from your work as needed, higher autonomy, and fewer
office interruptions.

We want you to feel productive in a comfortable work environment, so you stay happy and healthy!

We Take Our Employees Success Seriously

Without our employees", we would not provide excellent service to our customers. That’s why at AAS,
we provide opportunities for all!

We are committed to the growth and development of our people. AAS offers a tuition reimbursement
program, continuing education courses, personal and professional enrichment training, and career
pathways based on our employees' unique skills, interests, and career objectives.