ASSIGNMENT FOR MODULE 2

1. Total Quality Management approach

A set of activities carried out by the entire organization to effectively and efficiently achieve the
organization’s objectives to provide products and services with a level of quality that satisfies customers,
at the appropriate time and price.

2. Control

Control is a function of management, which helps to check errors in order to take corrective actions.
Control in management includes setting standards, measuring actual performance and taking corrective
action in decision-making.

3. Quality policy

A quality policy is a brief statement that aligns with your organization's purpose and strategic
direction, provides a framework for quality objectives, and includes a commitment to meet applicable
requirements as well as to continually improve.

4. Is Empowerment – encouraging effective employee participation necessary for a company?

Empowerment is necessary for encouraging effective employee participation. Employees must be

given a certain degree of freedom and encouragement for them to work effectively and efficiently.
Furthermore, not only the employees will be benefited but also the whole company or organization. An
employee, when empowered, becomes more productive and inspired to do tasks assigned to them.
Empowerment is necessary in an organization in order to push its members to work harder and
productively.

5. What are the aspects of leadership, which are keys to a successful total quality approach?

Responsibility, innovation, coaching, visionary, customer focus, knowledge, communication skills,

integrity and commitment are just some of the given aspects of leadership. However, the key factors to
a successful total quality approach are top management commitment, communication skills, continuous
improvement, and employee empowerment. These are the keys, which could lead the organization to
achieving its goal to success. Top management facilitates employee empowerment and improved levels
of job satisfaction through its leadership and commitment to the Total Quality Management (TQM) goal
of customer satisfaction by creating an organizational climate that emphasizes total quality and
customer satisfaction. Proper communication skills create a good relationship between the leader and
its followers. Continuous improvement in terms of leadership and employee empowerment, which
bonds the whole organization together in achieving its goal.