Professional Documents
Culture Documents
United Kingdom
Table of Contents
LIST OF TABLES AND FIGURES.........................................................................................................2
1. Introduction................................................................................................................................4
2. Challenge/problems the client is facing....................................................................................6
3. Purpose of the report.................................................................................................................7
4. Stakeholder analysis...................................................................................................................8
When it comes to incorporating eCommerce into Tesco's business plan, things aren't always
smooth sailing. Customers, trust, and loyalty are among the obstacles to overcome in the
execution of a company's strategy. Every business has its own set of challenges when
transitioning to an e-commerce model. Debit cards, credit cards, and online payments are all
allowed by Tesco's system, although it doesn't accept some of the most popular e-commerce or
payment methods like PayPal. A faulty system has prevented some customers from making
purchases from the business so far. Customers lose interest in returning since it's harder to tell
one service from another when they become more automated. Some problems with the
organization's internet services are causing customers to have to wait for a download to begin
for up to 10 minutes, and the computers are slow. Sometimes the company has run out of
items without the knowledge of the management or there has been a delay in supplying the
products.
Tesco Plc, the UK's biggest supermarket retailer, has warned that earnings would be squeezed
this year as a result of rising living expenses for customers. Current economic conditions, as
well as a corresponding decrease in purchasing power, are major sources of concern. Tesco's
consumers are now more vulnerable to financial hardship because of rising unemployment. As
Tesco's new CEO, Ken Murphy is predicting a challenging holiday season for his company.
The hybrid working style would affect employees' pay scales since workers may have difficulty
obtaining promotions they rightfully deserve or may have a portion of their income reduced. If
people commuted less, businesses like Transport for London (TFL) and vehicle dealerships
would suffer financial losses.
After a split-over price raise with the US brand “Heinz” and “Cesar” in 2022, Tesco faces
shortages of Heinz baked beans, ketchup, salad cream and Cesar Pet Food Products.
Deterioration in product and service quality is also a challenge Tesco facing in 2022. Grocers in
the UK are feeling the effects of a rising cost of living and supply chain interruptions as a result
of Russia's invasion of Ukraine.
3. Purpose of the report
The purpose of this company research is to investigate how Tesco's decision to implement a
hybrid working style in the United Kingdom will influence the performance of the retail
establishment. The purpose of this paper is to offer ways in which Tesco may enhance its
working style and safeguard its data to boost productivity at its operating site and minimize
future market damage.
4. Stakeholder analysis
4.1 Impact of stakeholder research:
Many people within an organization have the potential to influence or be influenced by the
results or processes of a project. Anyone who is involved in the process, from the project
customer and investors to the suppliers and partners to the government, can have an impact
on the project's outcomes or processes (Roeder, 2013).
According to this idea, stakeholders have the potential to migrate between the four quadrants
if there is a shift in either their power or interest level.
Low Influence and Lack of Interest (Minimum Effort)
Examples of stakeholders are consumers or clients of Tesco, residents, and visitors of the
United Kingdom, and tourists visiting the United Kingdom. People who fall within this
demographic are willing to comply with instructions so long as those instructions are made
plain to them and they have sufficient background knowledge.
Low Power yet High Interest:
The terms "employees," "investors," "public and private sector firms," "start-up
entrepreneurs," "potential new graduates," and "junior workforce" are all examples of types of
stakeholders. With the help of this audience, any errors or omissions that have been made may
be called out. The Chief Executive Officer (CEO) has the responsibility of maintaining
transparency at all times, which places a high premium on the use of effective communication
strategies.
Maintaining Satisfaction High Power and Low Interest:
Chief Executive Officers are obligated to implement effective communication techniques with
the owners of buildings of Tesco. To prevent them from being too attentive and moving into the
key player’s quadrant, you must provide help to them. This may be accomplished by giving
them fewer opportunities to participate in the activity.
Key Players to Keep an Eye On (Extremely Influential and Extremely Fascinating):
Companies that supply data storage and cloud storage are among the most prominent players
in this industry. These high-level executives need to be involved right from the start of the
project for it to be successful. Maintain their participation and keep them linked to the project,
as Tesco will be devoting a significant amount of time and effort to it. The implementation of
efficient communication strategies and the making of significant efforts to guarantee the
satisfaction of Tesco's customers are both required to safeguard the confidentiality of Tesco's
customer data.
5. PESTLE Analysis of Tesco
Tesco is a UK-based food retailer with operations in 12 countries across the world. It is only
second to Wal-Mart in terms of profits and sales but first in UK. Many people know Tesco as a
retail outlet for groceries as well as non-food goods, but the company also provides a broad
variety of financial and other services. Here are several Tesco PESTLE studies to help you learn
more about this multi-platform global retailer.
One of these approaches to accountability that has been adopted into the legislation governing
data protection in recent years. All of the other data protection regulations in the UK, including
the Data Protection Act, adhere to fundamentally similar principles (Suttie, 2021).
There are some challenges that Tesco facing like Ecommerce issue, credit card issues, Shortage
of “Heinz” and “Cesar” due to hike in price, deterioration in products and service quality and
employees fire and rehire scandal affecting the credibility of company and leaving its impacts
on stakeholders as well. The company is using different strategies to overcome these issues.
7. The origins and development of Tesco, Inc. (BACKGROUND)
In the United Kingdom, Ireland, Asia, and Central and Eastern Europe, Tesco maintains a
network of food shops that comprises more than one thousand supermarkets, convenience
stores, and hypermarkets. These locations may be found in the United Kingdom. Food, on the
other hand, was the core emphasis of the corporation; but, in recent years, it has grown into
other areas, including clothes, consumer electronics, financial services, and the Internet.
The management approach of the organization places a primary emphasis on the loyalty and
value of its customers. The organization's vision and mission statements work to build in-depth
linkages and relationships with its customers, as well as to make an effort to comprehend the
demands of those customers and to institute practices that strengthen the existing relationship.
In addition, the department of human resources at Tesco makes a concerted effort to
guarantee that the company always has personnel that is adequately educated, energized, and
present in the appropriate numbers. The company, even though it is one of the oldest and most
successful retail enterprises in the world, is having a hard time generating profitability due to
the many challenges that it is now facing (Tesco Limited Official Website, 2022).
The image that follows provides an overview of the numerous steps that have been taken by
financial institutions throughout the globe, as reported by the Financial Times (Walker,
Rennison, and Franklin, 2021):
Figure 3. Competitors Analysis
Theoretical Frameworks
It was decided to focus on McKinsey's 7S Model of Change (Management). The McKinsey 7S
Model evaluates the internal environment of an organization, including the systems, skills, and
working style that affect the company.
The 7S Model by McKinsey & Co.
Business strategists Robert Waterman Jr. and Tom Peters came up with the McKinsey 7S
Framework in the 1980s and it has been used ever since. Among the seven S model's seven
components are: structure, strategy, systems, skill, style, people, and shared values. Most
often, the model is used to evaluate and analyze changes in a business' internal state. Efficacy
in an organization is predicated on the coordination and reinforcement of these seven
components, which is postulated in the theory. For example, the model identifies what must be
re-aligned to increase performance and how to maintain alignment (and performance) intact
throughout other types of change, such as mergers and acquisitions (Davenport, Bensoussan,
and Fleisher, 2013).
The Tesco hybrid working style approach is included in the McKinsey 7S Model, which may be
found below. Tesco planned to continue to maintain its competitive edge over its competitors.
The experience that customers have, the engagement of workers, the value that is provided to
shareholders, and the ease of doing business are the four pillars of Tesco's 2022 plan for the
UK. This makes it possible for Tesco to achieve its goal of being simple, safe, and sustainable.
Understanding authority requires a fundamental familiarity with Tesco's organizational
structure. When working remotely for Tesco, it may be challenging to understand the
organizational structure of the company if the company has just engaged new employees. It
would be tough to comprehend and difficult to make sense of.
Culture is the central focus here. Because of the culture of the organization, which is related to
the way people behave, it will be impossible for employees to interact with one another when
the hybrid is used. Tesco employees are the ones who are responsible for carrying out the
company's day-to-day operations. This predicament calls for the involvement of humans.
Lewin’s Three Stage Model of Change (Management)
The Three-Stage Model of Change, established by Kurt Lewin in the early 1950s, is a model of change
management (Management). Lewin's three-stage model is considered by many to be a foundational tool
for managing change in today's society. Transformation (Management) is evaluated using Lewin's Three
Stage Model of Transformation (Management) that are involved in building urgency for a transformation
in behavior, moving toward that objective, and eventually establishing the new conduct as a company-
wide standard (Kotter, Brown, Martin, and Rigby, 2021).
Freezing: Because they gave more clarity and enabled workers to raise questions quicker while still on
the clock at work, in-person meetings and training were popular.
Many people had been eagerly awaiting the opportunity to work from home for a long period. Because
the plan was flexible, they didn't have to give up their jobs for their children. Survation surveyed 2,000
office workers and 500 CEOs in the UK and found that people want to return to work, but on their terms,
according to the results (OBeirne, 2021). Consequently, the staff has become more comfortable with the
new process.
8. Recommendations:
In the following paragraphs, we will discuss some of the problems that have been identified
with Tesco's hybrid operating model. Retailers like Tesco may use eCommerce to increase their
client base, improve their communication channels, expand their product lines, reduce the cost
of operating a company, improve customer connections, and provide bespoke offers to
consumers, all without the requirement for a physical location. Such pioneering procedures
have been enthusiastically accepted by customers, resulting in a considerable increase in retail
sales for most enterprises, which are expected to see unprecedented growth.
Companies should improve their internal controls and contact procedures to maintain
efficiency; non-core functions, such as shop cleaning, should be outsourced to allow
management to focus on the company's primary business.
It is not realistic to have a central management structure of more than 1,000 stalls; if it is, then
there is a strong probability of excessive inefficiency in the chain's operations. Managers should
only be accountable for a small number of booths, and the management should adapt its
structure to make this happen. Improved e-delivery and issue solutions at the regional or local
level will result from this change. When it comes to the company's computer and internet
system, it seems to be a thorn in its side; the company's shortcomings are a direct result of
using obsolete or unreliable technology. The corporation has two alternatives when it comes to
the system: either overhaul the whole system and switch to a better one or make
improvements to the existing one. There are several factors to consider while deciding whether
or not to go with one option over another.
To maintain and enhance product quality and services, Tesco must increase the frequency with
which shelves are refilled and use TQM. Tesco must also provide these areas of training and
incentives for its employees. First, Tesco needs an in-house department or team dedicated to
keeping up with the latest trends and cultural quirks in the market. A new market outside of the
United States and Japan is quite important if Tesco wants to do so. Tesco has to rethink its
marketing strategy if they want to see better results. Some of the most effective Tesco
marketing strategies include internet marketing, viral marketing, earned media, co-branding,
and affinity marketing. Strategic marketing tactics will help Tesco attract more customers in the
future.
The disruption of the patterns involved in day-to-day life leads to heightened levels of concern,
stress, and financial hardship. It is very natural to have feelings of anxiety and tension as a
result of the disorder and ambiguity that exists. In June of 2021, business owners of retail
establishments were strongly encouraged to report for duty, but their arrival was met with a
hitch. The mood of the staff was helped along by the provision of a free lunch as well as
performances that were given to them in the afternoon (Morris, 2021). There are a variety of
channels via which managers may provide assistance to their employees and connect with
them. Two of these channels include holding regular online meetings and encouraging workers
to enroll in online classes that will help them improve their skills.
According to the findings of recent research, full-time Google workers who work remotely may
experience a reduction in their salary of up to 25 percent. Mark Zuckerberg, the chief executive
officer of Facebook, has said that workers who "flee to lower-cost places" may have their
remuneration reduced. If young workers are permitted to do their jobs from home in the
United Kingdom, their careers will suffer as a direct result of Rishi Sunak, the Chancellor of the
Exchequer. In the United Kingdom, employers have already implemented a pay-by-location
policy that accounts for 49% of salaries (Jones, 2021). Employees may reevaluate their decision
to relocate for job-related reasons after a pandemic. The pay committees of corporations have
to adjust their policies and practices because this factor will be of the utmost importance in
determining everything. Construct a framework that can be repeated, has clearly defined
parameters, and takes into account a variety of elements, including geographical location,
experience, and skill set. As a direct consequence of this, for the foreseeable future, the options
for both compensation and location will differ depending on the sector and the company.
The firm has lowered the amount of office space it requires by enabling workers to work from
home as a direct effect of the outbreak. The financial institution anticipates "additional savings"
as a result of a hurried "rationalization of its real estate portfolio" (Arons, 2021). Everyone who
is employed by the organization is expected to show up for work at very least once or twice
every week. The Financial Times forecasts that employees will begin returning to their regular
places of employment in June of 2021. On the other hand, this might be significantly influenced
by the location of the office building itself as well as the length of time it takes employees to go
back to work. The business has given its approval for a contract to be made with IWG as a
flexible office firm. This will enable the organization's 95,000 employees to work from sites
"near home" rather than having to commute to cities. All 13,000 office-based workers
employed by Nationwide were offered the opportunity to work from home on a full-time basis
if they so desired. Despite this, the organization has decided to do research this spring into the
feasibility of a hybrid working arrangement since 77 percent of its employees wish to continue
working remotely (Morris, 2021). These kinds of movements might be made by Tesco. You
don't have to keep books and CDs on the shelf if they can be purchased online. Clothing, infant
care, and health and beauty might all benefit from Tesco's new location. There is a lot of
potentials to grow the Florence and Fred brand.
9. Conclusion:
Tesco has the intention of laying off 35,000 workers, which will bring its overall workforce
reduction to 200,000. They planned to achieve their goal of saving $5.5 billion by lowering the
amount of worldwide commerce and keeping interest rates at extremely low levels. As a direct
result of this circumstance, it is quite improbable that Tesco will be able to renew a major
proportion of its leases during the next three to five years. For the company to realize its goal of
cutting expenditures at its global headquarters by forty percent, the company must take the
following steps. The whole organization, except for its branches, adheres to a rule that
stipulates there must be at least two employees present at each desk.
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