12/22/21, 10:50 AM KB0010731 | Knowledge | ServiceNow

Full name: BizTalk

Troubleshooting/issue resolution: If there are application mentioned in the contact, please, assigned the ticket accordingly Kola/AX Rita/ to AX team

If Service Desk should encounter a problem on which there is no documentation available, Mari Wasström should be the first person to contact for BizTalk
2010 server and Joni Forsander for BizTalk 2013 servers.

If there’s still database connection problem ongoing and ticket to CGI is needed, please ask CGI to check SQL database instances are up and available for
BizTalk. If you’ll see from event logs errors that it’s related to some specific DB instance it should be mentioned (for example FIOLSQLC100\\SAMWISE
(BizTalkMsgBoxDb)).

SNOW Support Group: CG IMOC TAM(L2), CG ICC Support(L3)

Resolving Team: CG ICC Support

ONCALL: Contact CG IMOC TAM( isnestebiztalk.in@capgemini.com ) available 24*7 for on call person’s contact and they will provide the details as per
on-call roster. Also, they will call and inform L3 team for assistance.

Team Generic email/DL 1st Level 2nd Level

For BizTalk L2 team:
For BizTalk L2 team:

Name- Ranjana Guha

Name- Arijit Banerjee

BT L2 Team: CG IMOC TAM isnestebiztalk.in@capgemini.com 

Email - ranjana.guha@capgemini.com 
Email- Arijit.Banerjee@capgemini.com 

Mob- +919619667601 Contact- +919619316181

For BizTalk L3 team:

For BizTalk L3 Team: Name- Payal Mangaonkar

Name- Sonal Choudhary

BT L3 Team: CG ICC Support mctfinland.in@capgemini.com  Email- payal.mangaonkar@capgemini.com 

Email - Sonal.Choudhary@capgemini.com 

Contact- +919820292726
Mob- +917204022009

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12/22/21, 10:50 AM KB0010731 | Knowledge | ServiceNow

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