DEPARTMENT OF EDUCATION

Region V
Division of Camarines Sur.
PARARAO HIGH SCHOOL
Pararao, Balatan, Camarines Sur.

TLE HE – HOUSEKEEPING
Quarter 1, Post - Test

Name: _______________________________________________________________ Grade & Section: ________________________

True or False.

Directions: Write TRUE if the statement is correct, and FALSE if it is incorrect.

_____1. Guest folder or compendium contains envelope, stationary, post card, ball pen.

_____2. You can use your room keys or sharp object when knocking.

_____3. Place the soiled items in the trash can.

_____4. You can knock the door even if there is DND sign.

_____5. Come to work clean and properly groomed.

_____6. Hotels follow different approaches in giving the best service they can provide for their guest.

_____7. The responsibility of a housekeeper is to clean the room of the guests only.

_____8. Items considered as valuables are given one year to be claimed by the owner.

_____9. Guest’s personal items should also be respected by not touching them or removing them anywhere

_____10. Well-mannered staff is an asset of the hotel as they can help build hotel guests’ contentment and trust.

_____11. Quality service means a lot to any establishment because once the guest is satisfied with the service, this would
mean continued patronage.

_____12. Shared bathrooms must be cleaned every other day.

_____13. Tailor is employed on site- to mend uniforms, linens and upholstery or repurpose ripped linens into aprons and
rags.

_____14. Bed cover is a comforter, duvet or special cloth with design for cover purposes.

_____15. Interpersonal skills are traits you rely on when you interact and communicate with others.

Directions: Arrange the procedures for Room Make-up by writing the sequence on the space provided.

_____ 1. Make up the bed.

_____ 2. Clean/ vacuum the floor.

_____ 3. Make up the bathroom.

_____ 4. Replenish the soiled linen.

_____ 5. Place the cart in front of the room and knock.

_____ 6. Wash and wipe- dry drinking glasses. Refill thermo jug.

_____ 7. Replenish other guestroom supplies.

_____ 8. Check overall condition of the room.

_____ 9. Empty all trash cans/ basket.

_____ 10. Dust the furniture and the fixtures, then polish the mirror.

Directions: Identify the common problems related to housekeeping department. Read the situation below and choose the
correct answer.

Theft complaint Laundry error Lack of amenities

Room not cleaned properly Equipment malfunction

No. Situations Answer

1. Ana complained that her room was not properly

cleaned since she left in the morning.
_____________________________

2. Mr. Smith of room 203 was complaining because of no

slippers inside.
_____________________________

3. A guest lost her necklace. She insisted that you were

the one cleaning the room before they were lost.
_____________________________

4. John called the housekeeping department because the

heater in his bathroom was not functioning.
_____________________________

5. Mrs. White was complaining that one of her laundry

items is not hers.
_____________________________

Prepared by:

RONALDO O. ABINAL JR.

Teacher I