JOSEPH O’BRIEN

Pittsburgh, PA 15212 • (555) 555-1234 • josephobrien@email.com • linkedin.com/in/joseph-obrien

SENIOR PROJECT MANAGER

Versatile professional with 20+ years’ experience, including 6 years managing projects of all sizes,
developing key deliverables, and driving project success. Excels at taking on extreme challenges,
navigating organizational dynamics, and forecasting and dismantling roadblocks to success.
Counted on to manage challenging clients and does so through a positive approach, consistent
encouragement, and a focus on helping others.

Project Management | Scrum & Agile | Program Development | Customer Engagement | Process
Improvement Customer-Focus | Relationship Building | Training | Complex Communication |
Professional Integrity Business Acumen | Organizational Savvy | Strategic Planning | Regulatory
Compliance

WORK EXPERIENCE
Nelson & Peters, Pittsburgh, PA • Senior Project Manager • (06/2018) - Present
Provide project management and scrum master support for assigned projects. Facilitate
communication, address mid level and executive questions and concerns, and maintain deadlines.
Coordinate and organize a team to ensure obstacles are removed and they are able to keep on task
with the project.
● Assist the team in defining and adhering to its own process for making sure the work gets
done • Assess the Scrum Maturity of the team and organization and coach the team to
higher levels of maturity, at a pace that is sustainable and comfortable for the team and
organization
● Protect the development team from outside interference, facilitate discussion, decision
making, and conflict resolution, and motivate work completion without coercion, assigning,
or dictating the work
● Act as a servant to the team, ensuring that team needs are being met
● Promote internal and external communication to improve transparency, help radiate
information, and remove roadblocks

Nelson & Peters, Pittsburgh, PA • Vice President, Project Manager • (01/2016 - 06/2018)
Provide project management and change management support for proprietary system software
releases. Facilitate communication, address mid-level and executive questions and concerns, and
maintain deadlines and compliance with system change management policies and procedures.
● Manage the scheduling of Project Management Office and Application Development releases
● Administer end-to-end testing for proprietary originations system; manage all new products
(until 2017 hand-off to New Product team) and 15+ participants country-wide
 ● Collaborate as part of a team of Project Managers to determine process improvements,
primarily focusing on the project management tool ServiceNow
● Schedule and facilitate status updates, calls, and meetings for 50+ people across
departments nationally, and successfully implement and train users on enhancements

Sanderson North America, Pittsburgh, PA • Assistant Vice President • (01/2013 - 12/2015)

Act as an integral member of a collaborative team supporting the SVP of Project Management. Lead
Project Manager for company PM tool, ServiceNow; managed implementation for Project
Management Office and Change Management.
● Encouraged the establishment of trusted adviser relationships with clients to ensure
customer satisfaction
● Developed written procedures and training materials for ServiceNow; achieved user
proficiency, work-product integrity, and system efficiency by obtaining consensus from 3
company-level portfolios on consistent processes within the tool
● Managed Business Continuity Process (BCP) and Change Management, hired to develop
more structure in these areas, and ensured compliance with all policies and procedures

Sanderson North America, Pittsburgh, PA • Senior Business Analyst • (01/2010 - 12/2012)

Acted as both Project Manager and Business Analyst. Actively contributed into the design, test, and
implementation of enhancements within Caliber’s proprietary origination system, H2O.
● Collaborated with business partners to understand processes and systems, and to organize
and execute pre deployment user acceptance testing
● Served as a single point of contact for questions, concerns, and status updates
● Managed change control responsibilities for Application Development team
● Coordinated the creation of department policies and procedures

XLD, Pittsburgh, PA • Quality Assurance Analyst • (05/2006 - 12/2009)

Member of the IT QA Team, primarily responsible for the independent testing of mortgage loan
originations projects and defect fixes. Trained and supported QA team members on Nationstar
systems.
● Provided lead-level testing services for more than 25 projects, most of which were high-
profile
● Reviewed business / technical requirements and converted to QA test plans, cases, and
scripts
● Executed test cases and documented defects; conducted root cause analyses of defects in
order to prevent future occurrences; acquired stakeholder approval before moving defective
products

Peterson, Pittsburgh, PA • Regional Operations Manager, Northeast U.S. • (05/2004 - 04/2006)

Managed 8 branches and 13 satellite offices with 105 employees. Served as liaison among Regional,
Area, Branch, and Corporate offices. Ensured regulatory compliance of standard operating
procedures.
● Coordinated office set-up for 7 new locations, including operating procedures, compliance,
quality assurance, and system training
● Achieved 300% increase in number of loan processing staff with internal certifications
● Prepared materials and trained 150+ processors on operational procedures and system
uses

EARLIER CAREER
For 7 years, worked for Daniel’s Agency, LLC in City, in progressive roles starting with Regional
Operations Manager, moving up to IT Business Analyst III for the Enterprise Mortgage System, and
then to Capital Markets Financial Analyst for a specialized project. Prior to that, spent 8 years at
Regional Bank in Pittsburgh, starting as a Loan Processor then moving up to AVP of Retail
Production Support and then Staff Underwriter and Underwriting Liaison.

EDUCATION AND CERTIFICATIONS

University of Pittsburgh, Pittsburgh, PA • Bachelor of Business Administration (BBA), Marketing
(1998)

Resume written by Lezlie Garr