or10sr2022, 00:04 Your Resulls for "Multiple Choice” Your Results for: "Multiple Choice’ Print this page introduction to Operations and Supply Chain ‘Summary of Results Management, 3e (International edition) introduction to Operations and Supply Chain Management, 3/e (International Edition) Bozarth 40% Correct of 15 Scored tems 6 correct: EL 40% 9 incorrect: I 609% Chapter 2: Operations and Supply Chain Strategies “o-iemstan-shovt scars > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:34 PM (UTC/GMT) Submitted: LEED Which of these is an infrastructural element of a business? Your Answer: The building used to house the business, Correct Answer: The policies used to guide the employees. INCORRECT. This is structural. QEEEEEEB The firm's targeted customers and the operations and supply chain functions needed to provide value to them are identified in the: Your Answer: mission statement. Correct Answer: business strategy, INCORRECT, This explains why an organization exists. LEED vo other company in the world is as proficient at "just-in-time" production as Toyota. This technique Is 2 great competitive advantage for them and is clearly a(n): Your Answer: mission. Correct Answer: core competency. INCORRECT, The statement is not indicative of a mission. (@LEEEEEB Your authors feel this term accurately describes functional strategies that are properly aligned, traceable to the business strategy, and require coordination among multiple functional areas. Your Answer: Supply chain strategies Correct Answer: Cross-functional strategies INCORRECT. George is considering four alternatives for a housekeeping contractor, The dimensions that George values, and their importance weights are: Dimension Importance Cost 4 Reliability 3 Crew Turnover 2 Speed 1 hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_!229/57292114655972.cwrindex html 8‘0170872022, 00:04 ‘Your Results for "Multiple Choice” ‘The four candidates for the contract have these scores on each of these dimensions. Dimension A B c D Cost 5 4 3 2 Reliability 4 5 2 3 Crew Turnover 3 4 5 2 Speed 2 3 4 1 Which company should get the contract for housekeeping? Your Answer: Company 8 CORRECT. 6. QEEEEEEEEB the desk manager at one location of a hotel chain studies her operations manual and does everything "by the book". At the very least, her hotel should have a high level of: Your Answer: service after the sale Correct Answer: conformance quality INCORRECT, This term does not fit the description 7. (QB The Finance Club orders pizza for their meetings every Wednesday and always receives exactly what they order, 19 pepperoni pizzas and one Hawaiian pizza, The pizzeria they use: Your Answer: has a very narrow delivery window. Correct Answer: has a very high delivery rellablty. INCORRECT. This may be the case, but It is not indicated in the scenario, which emphasizes receiving exactly what was ordered. 8. @EEEEEEB Flexmaster makes BOTH widgets and gadgets and can switch from one product to the other in the blink of an eye. Flexmaster has extremely: Your Answer: high mix flexibility. Correct Answer: high changeover flexibilty INCORRECT. They make only two products, so thelr mix flexibility is not high. 9. (QE Which of these two performance dimension combinations probably represents a trade-off for one company’s management? Your Answer: Changeover flexibility and delivery speed Correct Answer: Cost and performance quality INCORRECT, These would tend to reinforce each other. Oklahoma County issued a request for proposal (RFP) to paint all of the offices in the bulldings located in District 3. The RFP stipulated that only contractors that were licensed and bonded would be ‘considered. This requirement is an example of: hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_!229/57292114655972.cwrindex html 26or10sr2022, 00:04 Your Rasulls for Mutiple Choice" Your Answer: an order qualifier, CORRECT. 11. Plugge Uphalstery's master upholsterers could put cowhide on anything, even back on the cow as ‘their advertising claimed. This level of quality in thelr operations became the focal point for their overall business strategy. Their stage of aperations alignment with business strategy is: Your Answer: externally supportive, CORRECT. 12. The classic flow is that mission érives business strategy, which in turn drives functional strategy. When the functional strategy then feeds back into the business strategy, experts refer to this as Your Answer: closing the loop. CORRECT. 13. EEEEEEB cross-docking is an operations and supply chain maneuver whereby: Your Answer: no effort is made to link the operations and supply chain performance with the overall business strategy. Correct Answer: incoming shipments from suppliers are transferred directly to outgoing shipments. to individual retail locations. INCORRECT. This is internally neutral alignment. 14, Which of these statements regarding strategy and mission is best? ‘Your Answer: Operations and supply chain strategy is one kind of functional strategy. CORRECT. 15. ‘A tornado ripped through the Oxford Oaks Complex and scattered the files across 2 five mile radius. One scrap of paper contained the performance scores of four companies. Dimension Nathawsrale Time ‘Marshals Jon at's Delivery Speed 5 2 3 2 Delivery Reliability 4 1 2 3 Performance Quality 3 4 5} Volume Hexbilty 2 3 soos Which statement regarding these scores is best? Your Answer: Regardless of weights, Jon Smalls is superior to Marshall's Squalor. hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_!229/57292114655972.cwrindex html ais‘0170872022, 00:04 ‘Your Resuls for "Multiple Choice CORRECT. E-mail Your Results Py name i (fest ast) E-mail my resus to: ‘E-mail address: Send as: O me Text v O instructor Text v Ow Text v O omer Tet Copyright © 1995-2013 Pearson Education. All rights reserved, ‘and Privacy Notice hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_!229/57292114655972.cwrindex html aaori0sr2022, 00:05, Your Resulls for "Multiple Choice” ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth 47% Correct of 15 Scored items: 7 correct: EL 472% 8 Incorrect: KIN 53% More information about scori Chapter 3: Process Choice and Layout Decisions in Manufacturing and Services > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:35 PM (UTC/GMT) Submitted: 1, GEE Equipment and people are highly specialized and arranged sequentially according to the steps required to make a product in a: Your Answer: product-based layout. CORRECT. 2. EE small output quantities (often just one item) are economically produced by skilled workers with flexible equipment in a: Your Answer: job shop. CORRECT. 3. GEESE celular layout are often used to make: Your Answer: one part family. CORRECT. 4, CLEIEED Which of these statements is most characteristic of a job shop? Your Answer: The key manufacturing task is to keep production costs low. Correct Answer: The company is actually selling capability. INCORRECT. This is a production line characteristic. 5. SE The most highly customized products are: Your Answer: engineer-to-order. CORRECT. oned.co.uklema._je_bozarth_intopscman_/229/57293/14667008.cwrindex him! 8‘0108/2022, 00:05 ‘Your Results for "Multiple Choice” 6. GED Customers are naturally excited about make-to-stock, finish-to-order, make-to-order, and engineer-to-order. An operations and supply chain manager is far more interested in: Your Answer: the point In the supply chain at which the customization occurs, CORRECT. 7. QEELIEED the law of variability says that, “the greater the random variabilty ether demanded of the process or inherent in the process Itself or the Items processed: Your Answer: the lower the cycle time needed to produce a single unit." Correct Answer: the less productive the process is." INCORRECT: This runs counter to intuition 8. CED when customization occurs late in the supply chain: Your Answer: products will tend to be more costly, Correct Answer: it will be dificult to customize products INCORRECT. The opposite is true 9. GREER the three dimensions on which services can difer a Your Answer: the lead time required to provide the service, the expense of the service, and the nature of te servlce package Correct Answer: the nature of the service package, the degree of customization, and the level of customer contact. INCORRECT. One ofthese is correc. 10, QETEEED As the degree of customer contact increases: Your Answer: service customization also increases, Correct Anewer: more ofthe service package Is provided by frant-roam operations. INCORRECT, Contac isnot the same as customization. 14. CHEERED Long before the restaurant opened, the pantry chef prepared a variety of cold dishes including salads, cold appetizers, and patés. That night you were escorted to your table ‘and requested a chef salad to accompany your rack of lamb, seasonal vegetables, and black forest cake. A service blueprint would show the pantry chef's role in this as: Your Answer: customer action. Correct Answer: support process. hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57299/14667008.cwrindex html 26ori0sr2022, 00:05, Your Rasulls for Mutiple Choice" INCORRECT. The pantry chef is a part of the service, not a customer, 12, GEE An assembly line is to produce 360 items in a standard 8 hour day. What is the appropriate takt time? Your Answer: 80 seconds/unit CORRECT. 13. GEEEEEEEB Production of the Gizmo has been divided into seven distinct tasks called a-g that have task times (in minutes) given in the table. Using an available production time of 7 hours, balance the line to achieve 210 units of output per day. [Task A B c D E F G [Time 15 1.0 0.8 0.5 0.6 0.9 12 Assuming you do this as efficiently as possible, what tasks are at the third station? Your Answer: D, E, F CORRECT. 14, GEER an assembly line must be balanced and you're the only person that can do it. We need 150 units produced in an eight hour day and we'd like them to be made as efficiently as possible, Balance the line and calculate the efficiency. [Task A B Cc D E F 6 H I [Time 25 lL 1s | 3.0 | 12 |l1s [24 [12 [1s [12 What is the percent idle time? Your Answer: 0% Correct Answer: 14% INCORRECT. You takt time calculation is off. 15. QED the brand new building was complete and the manager turned to his staff and asked which of the offices they would prefer. Once the dust had settled, the manager realized he would have to make the decision himself, There were 7 offices and 7 departments, so checking each possible arrangement couldn't possibly take very long. If it takes exactly one minute to evaluate one arrangement, how long will it take the manager to check out all of the possible arrangements? Your Answer: 28 minutes Correct Answer: 84 hours INCORRECT, This is far short of the required time. oned.co.uklema._je_bozarth_intopscman_/229/57293/14667008.cwrindex him! aisori0sr2022, 00:05, Your Rasulls for Mutiple Choice" E-mail Your Results My name ts (First last) E-mail my results to E-mail address: Send as: Ome Text v O instructor Text v Om Text v O otner Text v Copyright © 1995-2013 Pearson Education. All rights reserved. '¢_bozarth_intopscman_3/223(5729/14867008.cwlindex hil as110912022, 00.07 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 47% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain me Management, 3/e (International Edition) 8 Incorrect: KIN 53% Book Author: Bozarth Location on Si More information about scori Chapter 4: Business Processes > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:37 PM (UTC/GMT) Submitted: 1. CLE A set of logically related tasks or activities performed to achieve a defined business outcome is a: Your Answer: (blank) 2. LEED Employees that are scattered across a large corporate campus meet to determine exactly how the BR549 forms are processed, The best tool for displaying the route these forms. take is a} Your Answer: cause-and-effect diagram. Correct Answer: process map. INCORRECT, This shows the cause of an observed effect. 3. GEEEEEED ina swim-tane process map, a decision is represented by which symbol? Your Answer: The letter D. Correct Answer: A diamond. INCORRECT. This represents a delay. 4, LEED ina swim process map, a change of lanes indicates: Your Answer: an increase in the time required for processing. Correct Answer: a change in the party responsible for processing, INCORRECT. Elapsed time will always increase as processing takes place. 5. ED The Quick Change franchise performed oil changes on 20 cars during a four hour period one sunny afternoon. Each car required four quarts of oil and took two employees 15 minutes to complete. Quick Change pays $1.50 per quart of oll and charges $25 per customer. Employees make $10 per hour whether they are changing oil or waiting for customers to arrive, What is an appropriate measure of productivity? oned.co.uklema_je_bozarth_intopscman_9/229/57293/14667044.curindex him! 8110912022, 00.07 Your Rasulls for Mutiple Choice" Your Answer: $2.50 per dollar of cost. CORRECT. 6, GELLER The winds how! on a bitterly cold day at the Quick Change franchise. During the entire afternoon (a four hour period) only twenty-four cars are serviced. Each car required four quarts of oil and a filter to complete. Quick Change pays $1.50 per quart of oil and charges $25 per customer. Employees make $10 per hour whether they are changing oil or waiting for customers to arrive, The Quick Change operations manual has established 15 minutes as an appropriate duration for an oll change What is an appropriate measure of efficiency? Your Answer: 6 cars/hour Correct Answer: 150% INCORRECT. This is a measure of productivity. 7. QED Lee's synchronize our watches! The sales clerk received an order at 8:30 a.m. and promptly went on break, After break, it took 2 minute to relay the order to customer Service. Customer service filed the order in three minutes and notified the customer a minute later, at 10:15 a.m. What is the cycle time? Your Answer: 105 minutes CORRECT. 8. GEEEEEEEMD Heres the sequence of steps and time line involved in a recent x-ray procedure [Start Time _||Step Finish Time ||Minutes Required 12:00 pm Position patient [12:04 pm __ Jf minutes 12:05 pm [Operate x-ray machine [12:15 pm __J3 minutes 12:30 Process film [12:50 pm __Ji5 minutes 1:15 pm __|[Read film 2:30 pm [6 minutes 2:38 pm [Inform patient 2:50 pm fi2 minutes What is the percent value-added time? Your Answer: About 25% CORRECT. 9, GEEEEEEEB The sluebird café takes a tour of the kitchen operations at Alice's Restaurant a few blocks over. Bluebird Café personnel are engaging in: Your Answer: corporate espionage. oned.co.uklema_je_bozarth_intopscman_9/229/57293/14667044.curindex him! 26‘0108/2022, 00:07 ‘Your Results for "Multiple Choice” Correct Answer: competitive benchmarking. INCORRECT. You have a flair for the dramatic my friend; the fact that it is a tour suggests that it is openly conducted, 10, CTE Which of these is responsible for Six Sigma strategy, training, mentor, deployment and results? Your Answer: Black belts Correct Answer: Master black belts INCORRECT. These individuals work under the direction of the Master Black Belts. 11. Sl ‘The "head!" of a fishbone diagram is usually: Your Answer: the effect, CORRECT. 12. Ge ‘A gas station operator is interested in determining which gas pump is used most frequently by customers. The best tool for collecting this data would be a: Your Answer: check sheet CORRECT. 13, CEE: Whether an existing business process is being improved or a completely new business process Is being created, the first step in the Six Sigma approach Is to: Your Answer: Analyze the process, Correct Answer: Define the goals, INCORRECT. This comes later in the process. 14, Gla Which of these is NOT an element of the SCOR model? Your Answer: Operations CORRECT. 15. Gl On the second level of the SCOR model, this process type changes the state of material goods. Your Answer: Execution hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_31229/57293/14667044.cwrindex html aia‘0108/2022, 00:07 ‘Your Resuls for "Multiple Choice CORRECT. E-mail Your Results My name is (First last): E-mail my results to: O me Text v O instructor Text v Om Text v O otner Text v tela Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_31229/57293/14667044.cwrindex html aaori0s12022, 00.09 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 7%e Correct of 15 Scored items: 1 Correct: 17% 4 incorrect: TT 39%, Book Author: Bozarth Location on Si Chapter 5: Managing Quality > Online Study More information about scoring Guide > Multiple Choice Date/Time August 31, 2022 at 6:39 PM (UTC/GMT) Submitted: 1. GE ‘The operations manager made sure that all processes were producing output exactly the way the design engineers had drawn it up. Which view of quality is in evidence? Your Answer: (blank) is the dimension of quality that addresses the additional characteristics of the product or service beyond the base operating features. Your Answer: Reliability Correct Answer: Features INCORRECT. Reliability is how long a product can go between failures. ‘The florist checked over the arrangement just prior to loading the vase in the delivery van. It was fortunate, because he noticed that lilacs had been included in the arrangement. The customer specifically requested "no lilacs" so the florist was able to Femave them and make the order right before it left the office for the customer. This scenario is an example of: Your Answer: a reliability cost. Correct Answer: an internal failure cost INCORRECT. This is not one of the costs of quality indicated in the text. Regardless of whether the traditional view of the total cost of quality or the zero defects view of the total cost of quality is taken: Your Answer: as the defect level increases, the failure costs increase. CORRECT. Which of these is NOT one of the seven core ideas of TQM? Your Answer: Leadership involvement Correct Answer: Value perspective oned.co.uklema_je_bozarth_intopscman_229/57293/14667080.curindex html 8‘0170872022, 00:09 ‘Your Results for "Multiple Choice” INCORRECT. This Is one of the seven core ideas. \W, Edwards Deming is known in quality circles for his: Your Answer: quality function deployment technique. Correct Answer: fourteen points for management. INCORRECT. QFD is not a W Edwards Deming product. ‘A flange is to be machined at a diameter of 5 cm +.01 cm, The process standard deviation is 0.002 cm. What is the process capability ratio? Your Answer: 2.00 Correct Answer: 1.67 INCORRECT, This is too high. ‘A machined part has tolerance limits of 25 inches to 35 inches and a target of 30 inches. ‘The process that produces it is currently running at a mean of 31 inches with a standard deviation of 1.2 inches. What is the Cp,? Your Answer: 1.39 Correct Answer: 1.11 INCORRECT. This assumes the process is centered. A process has achieved true Six Sigma quality with a mean of 15 that falls neatly within tolerance limits of 13 and 17. If the process capability index and the process capability ratio are identical, what is the maximum process standard deviation? Your Answer: 1 Correct Answer: 0.33 INCORRECT. This value Is tragically high. Use the Cp formula with a 12 sigma in the denominator. 10, CTE ‘A producer of windshields decides to monitor the material handling system used in the plant. The producer is concerned about the number of scratches that are appearing on. their finished product. The best kind of control chart to use in this case is a(n) Your Answer: Cox chart Correct Answer: p chart. INCORRECT, This is not a chart type. a4 hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_3/229/57293/14667080.cwrindex html 26‘0108/2022, 00:09 ‘Your Results for "Multiple Choice” 22+ QEEEEEEB which of these statements regarding control charts is best? Your Answer: The upper and lower limits of a control chart should be identical to the upper and lower tolerance limits for the manufactured part. Correct Answer: Control charts are used to distinguish whether the process is. operating normally or requires attention. INCORRECT, Control limits are based on the process; tolerance limits are based on engineering drawings. 12. QGEEEEEB A quality control manager has collected six samples of five items each and is ready to calculate control limits to track process performance to target. What are the upper and lower control limits based on the data? Table 5.4 containing values for A2, D3, and D4 is contained in the hint to this question. Sample 1 [2.60 [2.75 [2.90 | 2.50 | 2.87 2 |[2.54 [2.53 [2.51 | 2.64 | 2.83 3 |[2.92 [2.73 [2.50 | 2.99 | 2.86 4 _|[2.92 [2.56 [2.50 || 2.91 | 2.82 5 || 2.90 | 2.83 [2.60 | 2.71 [3.00 6 | 2.55 | 2.81 [2.71 | 2.64 | 2.68 Your Answer: (2.54, 2.91) Correct Answer: (2.51, 2.95) INCORRECT, These limits have been calculated using n=6 instead of n=5 13, QQEEEEEEB The maximum defect level that a customer would always accept from a supplier is the: Your Answer: lot tolerance percent defective. Correct Answer: acceptable quality level. INCORRECT, The LTPD is the highest defect level a customer is willing to accept, 14, EEE chris plots a point on the control chart and notices that it lies just outside the upper control limit. Which of these statements is best? Your Answer: The process should have been stopped or adjusted when the previous sample was taken in order to prevent any defective items from being produced. Correct Answer: The process may actually be in control. INCORRECT. If the control chart did not indicate out of control on the previous sample, the process should not have been stopped 15. QQEEEEEEED the standard that extends the benefits of quality management to all parties that are interested in or affected by a business's operations is: hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/14667080.cwrindex html aiaori0s12022, 00.09 Your Resulls for "Multiple Choice” Your Answer: ISO 9001:2008 Correct Answer: ISO 9004:2009 INCORRECT, This is the baseline standard for companies seeking to establish a management system, E-mail Your Results My name is (fist last): E-mail my results to e-mal adres sand as D me Text v O instructor Text v On Text v D other Text v Copyright © 1995-2013 Pearson Education. all rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/14667080.cwrindex html as110912022, 00:11 ‘Your Results for “Multiple Choica ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 47% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain ace ummm Management, 3/e (International Edition Z ve » 8 incorrect: I 53% Book Author: Bozarth More information about scori Location on Site: Chapter 6: Managing Capacity > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:41 PM (UTC/GMT) Submitted: 2. CEEEEEEEEB Most companies measure capacity in terms of: Your Answer: inputs or hours, Correct Answer: inputs or outputs. INCORRECT, When used as a measure, hours are Inputs, 2 LEED which of these will move rated capacity closer to theoretical capacity? Your Answer: A decrease in conformance quality. Correct Answer: A decrease in product complexity, INCORRECT. This moves rated capacity away from theoretical capacity. 3. EEE Whether a firm is experiencing high growth or low growth, they should always have sufficient capacity if they adopt: Your Answer Correct Answer an increase in fixed costs +a lead capacity strategy. INCORRECT. This does not necessarily create sufficient capacity. 4. ED The small business couldn't possibly fill all of their orders at the end of the year, so they used a combination of other companies to handle their order filling and shipping needs. ‘The businesses coordinated their efforts with some web technologies and a virtual private network that lasted as long as their collaboration was necessary. This approach to managing capacity is best described as: Your Answer: a virtual supply chain. CORRECT. 5. SEEDER Stevie buys reams of paper for $2 and sells them $5. His kiosk rental space is $500 per month, What is his breakeven point in annual sales? soned.co.uklema_je_bozarth_intopseman_9/229157299/14667115.cwindex html 8110912022, 00:11 ‘Your Results for “Multiple Choica Your Answer: 2000 reams CORRECT. 6. EEDA local pizza joint is considering four different locations for a new restaurant, They assess the likelihood of low, medium, high, and very high demand at the four locations and the monthly profits under each of the demand scenarios, This information is presented in the table below. Demand Location||Location [Location [Location IScenario A B c D Low demana | 25 $25 $90 $75 $90 Medium laemana | 0:30 $50 $75 $25 $50 High demana | 2:40 $75 $50 $50 $25 Ivery high 0.15 $90 $25 $90 $75 \demand Which alternative should they choose? Your Answer: Location A CORRECT. 7. @EEEEEEMD 4 professor administers a brutal final exam and has historically enjoyed an eighty percent learning curve while grading papers. If the first exam took 25 minutes to grade, how much longer will it take for him to finish grading all the papers in his class of five students? Your Answer: 68.44 minutes CORRECT. 8. LEED which of these statements about learning curves is best? Your Answer: Learning curves apply only to the time needed to perform a task. Correct Answer: a 90% learning curve means that the time needed for the 10" unit is 10% less than the time needed for the 5® unit. INCORRECT. Learning curve theory can also be applied to costs 9, SEEM Lise always wondered why the shower in the upstairs bathroom suffered from low flow. She finally determined that the filters in the water softener had not been changed in a decade. She decided to install a larger water softener and maintain it regularly. joned.co.uklema_je_bozarth_intopseman_9/229157299/14667115.cwindex html 26110912022, 00:11 ‘Your Results for “Multiple Choica ‘The installation of the larger water softener corresponds to which step in the TOC process? Your Answer: Elevate the constraint. CORRECT. 10, CEEEEEEB A waiting line situation where customers have a single service encounter from one customer service representative and then exit the system is Your Answer: a Poisson system. Correct Answer: 2 single phase system. INCORRECT. A Poisson distribution governs the arrival times of the customers. This is @ standard assumption in queuing, but there is a better answer. 11, GEEEEEEND customers arrive at a service counter at a rate of ten customers per hour. It takes the single server an average of four minutes to serve each customer. How busy is the server? Your Answer: 0.67 CORRECT. 12. QHEEEEED A help desk for operations management students is staffed by a kindly, long-winded professor that provides the most elaborate explanations regardless of the question's complexity. A simple question ike, "What is Little's Law?" requires a full 20 minutes of exposition before the elegant I=RT is ever uttered If students arrive atthe rate of two per hour and each has only one question, how many students on average are in his office and waiting in line at any given time? Your Answer: 3 Correct Answer: 2 INCORRECT. The service rate is 3 students per hour. 13, GEEEEEEM A help desk for operations management students is staffed by a not-s0-kindly, extremely busy professor that is the model of brevity regardless of the question's complexity. A question like, "Could you derive the economic order quantity formula?” requires no more than two minutes before he bellows, "Thank-you ~ NEXT! If students arrive at the rate of twenty per hour and each has only one question, how long is a student in the system? Your Answer: 6 minutes 14, CELE the operations management help desk decides to employ two professors, our long- winded friend and the speedy server, Recall that the long winded professor averaged twenty minutes to answer a question and the speedy professor could rattle off an answer joned.co.uklema_je_bozarth_intopseman_9/229157299/14667115.cwindex html ais110912022, 00:11 ‘Your Results for “Multiple Choica in two minutes. Students enter the system every two minutes and are greeted by a gatekeeper, who determines whether they would benefit from a long answer or a short answer, On a typical day, about 90% of the students are routed through the fast professor and 10% are routed through the slower professor. If it takes the gatekeeper one minute to decide which way to route the students, what is the average number of students receiving help from the professors at any given time? Your Answer: 3.4 students Correct Answer: 1.9 students INCORRECT. This number is too high, 15, CEG ‘The operations management help desk decides to employ two professors, our long- winded friend and the speedy server. Recall that the long winded professor averaged twenty minutes to answer a question and the speedy professor could rattle off an answer in two minutes. Students enter the system every two minutes and are greeted by @ gatekeeper, who determines whether they would benefit from a long answer or a short answer. On a typical day, about 90% of the students are routed through the fast professor and 10% are routed through the slower professor. If it takes the gatekeeper one minute to decide which way to route the students, what is the average time it takes a student to get through the system? Your Answer: 11 minutes Correct Answer: 4.8 minutes INCORRECT. This is the average of the two professor's times and does not account for the gatekeeper's time nor the larger percentage of students that visit the speedy professor. E-mail Your Results My name is (frst last) E-mail my results to E-mail address: Send as: Ome Text v OD instructor Text v On Text v D other Text v Het, mail Results| Copyright © 1995-2013 Pears: ‘Legal and Education. All rights reserved. cy Notice joned.co.uklema_je_bozarth_intopseman_9/229157299/14667115.cwindex html asor10sr2022, 00:12 Your Resulls for "Multiple Choice” ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth 33% Correct of 15 Scored items: 5 correct: ME 33% 20 incorrect: TE 67% More information about scori Chapter 6 Supplement: Advanced Waiting Line Theory and Simulation Modeling > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:42 PM (UTC/GMT) Submitted: 1, LEED A customer visits a florist and selects the bouquet he would like to order, He places his order with the only floor worker in the store and then pays for his order at the only cashier in the store. This Is a: ‘Your Answer: double channel, double phase system. Correct Answer: single channel, double phase system: INCORRECT. The customer has only one person waiting on him in each instance. 2. CIES in most waiting line models, customers are assumed to arrive at intervals based on: Your Answer: a triangular distribution Correct Answer: a Poisson distribution, INCORRECT. This is not the case in most waiting line models; a distribution with a higher coefficient of variation is used. 3, SEI Al waiting line formulas assume that customers received service on a: Your Answer: first in, first out basis. CORRECT. 4, EEE A severe ice storm paralyzed the Midwest and as he sat shivering in his dark home, Geoff decided it was time to buy a generator. He drove in to town and stopped at the first hame improvement store he encountered, Much to his dismay, the line of customers extended ‘out the door well into the parking lot. Fearing that the company would run out of this item long before he reached the department, Geoff decided against making his purchase from this business and drove on to the next business on his list. This example illustrates what behavior when it comes to waiting line theory? Your Answer: Balking. CORRECT. oned.co.uklema._je_bozarth_intopscman_3/229/57293/14667151.cwrindex html 8or10sr2022, 00:12 Your Rasulls for Mutiple Choice" S. GEREDEEEMD oth p anc A are expressed as Your Answer: rates. CorREcT. 6. GEEEEEEMD twenty seconds passes between customer arrivals to 3 haberdashery. This might also be expressed as: Your Answer: 180 customers per hour CORRECT. 7. CALLED the sunis shining, the birds are chirping, and the local nursery Is enjoying thelr annual spike in business, Customers arrive at the cashier at the rate of 25 per hour and can check out in 2 minutes, governed by the Poisson and exponential aistributions respectively. How many customers are patiently waiting in the checkout line? Your Answer: 0.83 customers Correct Answer: 4.17 customers INCORRECT. This isthe utlization of the cashier (percent of time the cashier is busy). 8. QELEEED the rain is pouring, the squirrels are chattering, and the local nursery is enjoying their annual spike in business. Customers arrive at the cashier at the rate of 25 per hour (Poisson distributed) and can check out in exactly 2 minutes. How long does it take a customer to patiently wait in the checkout line and finish checking out? Your Answer: 5 minutes Correct Answer: 7 minutes INCORRECT. This isthe waiting time, 9, QERIEEEEB The wind is howling, the donkeys are braying, and the local nursery is enjoying their annuel spike in business. Customers arrive at the cashier every 5 minutes and can check cut in 3 minutes. Arrivals are governed by the Poisson distribution but the service time Is constant. How busy Is the cashier? Your Answer: The cashier is busy 80% of the time Correct Answer: The cashier is busy 60% of the time. INCORRECT. This value Is too high. 10, QQEEEEEB Joe's Hamburger Stand sells burgers and drinks. Joe decides to pull the human element ut of the drink service process and installs a vending machine. In the past, the drink server could fill 50 drinks per hour and the vending machine can fill drinks at exactly the same rate, except at a constant rate. Which of the following statements is best? oned.co.uklema._je_bozarth_intopscman_9/229/57293/14667151.cwrindex html 26‘0109/2022, 00:12 ‘Your Results for "Multiple Choice” Your Answer: There is no change in the average number of customers waiting for and receiving drinks, Correct Answer: There is no change in the percentage of time that the drink server is idle. INCORRECT. There is no change in the equation, but the numbers will be different. 11. Gl For both the single channel, single phase models presented in this chapter, the formula for the average time spent in the system includes the term 1/j1. What is the best description of the term 1/u? Your Answer: The service time, CORRECT. 12, CE ‘The S&R Mercantile in Luther has six employees working the counter serving customers, who arrive at a rate of 40 per hour governed by a Poisson process. Service averages 7.5 minutes (distributed exponentially) regardless of which employee is providing it. How long Is the average wait? Your Answer: 2.94 Correct Answer: 7.5 minutes INCORRECT. There are 2.94 customers in line. 13. CEE Which of these statements about simulation is best? Your Answer: Simulation requires that modelers alter the actual system prior to running the simulation analyses. Correct Answer: A less realistic simulation will be cheaper than a more realistic simulation. INCORRECT, Simulation allows a modeler to avoid tampering with the live system. 14, GEILE What would you expect to see if you entered =RAND()*10 in several cells of your favorite spreadsheet? Your Answer: Several numbers between 1 and 100 Correct Answer: Several numbers that have an average of 5 INCORRECT. The upper limit of this function is 10. 15, CEE Which of these is an object in SimQuick? Your Answer: a system workstation Correct Answer: customers being served INCORRECT. This is an element in SimQuick. hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_/229/57299/14667151.cwrindex html aiaor10sr2022, 00:12 Your Rasulls for Mutiple Choice" E-mail Your Results My name is (First last) E-mail my results to E-mail address: Ome Text © instructor Text Om Text v O other Text v Hela Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(5729/14867151 culindex hil asor10sr2022, 00:15, Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain 7%e Correct of 15 Scored items: 1 Correct: 17% Management, 3/e (International Edition gement, 3/¢ (International Edition) soc: TT 939% Book Author: Bozarth Location on Si More information about scori Chapter 7: Supply Management > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:45 PM (UTC/GMT) Submitted: 1. GE ‘A company finds a less expensive way to purchase supplies; instead of shipping everything using overnight delivery, they ship things 2°4 day air or ground. The result of this policy is that: Your Answer: COGS will rise along with pretax profit. Correct Answer: COGS will fall as will merchandise inventory. INCORRECT. COGS will fall Use the selected financial data to calculate the return on assets. [Selected Balance Sheet Items | [Merchandise inventory _ [$13,290 [Total assets [25,640 Earnings and expenses [Sales [s65,980 [Cost of goods sold [$32,895 Pretax earnings [54,615 Your Answer: 54% Correct Answer: 18% INCORRECT. The formul earnings/assets. Communicating your needs can be difficult when purchasing services. The document that communicates this need is called a: Your Answer: purchase requisition. Correct Answer: statement of work. INCORRECT. A purchase requisition is typically used for the purchase of goods, not services General Motors asks Bendix to produce brakes for its latest model sedan. The brakes should weigh no more than 1 kg and be capable of stopping a two-ton car traveling 60 oned.co.uklema._je_bozarth_intopscman_9/229/57293/14667188.cwrindex html 8‘0109/2022, 00:15 ‘Your Results for "Multiple Choi miles per hour in 80 feet, This purchase description is by: Your Answer: market grade Correct Answer: performance characteristics. INCORRECT. This approach works for purchased items that are well understood. Mister Plow has contracted to perform snow removal services for the city of Sprinafield, Record snowfall has more than doubled the time he will spend on the streets and the resources this job will require. Unfortunately, Mister Plow cannot come back to the city for more money, because the service contract is: Your Answer: a final contract. Correct Answer: a fixed-price contract. INCORRECT. This term is not used in this text. One technique used in spend analysis is purchase consolidation, which is ‘Your Answer: the spreading of orders across as many suppliers as possible. Correct Answer: the pooling of purchasing requirements across multiple areas, INCORRECT. This approach would tend to increase costs and complexity. ‘The ratio of earnings to sales for a given time period is: Your Answer: return on assets. Correct Answer: profit margin. INCORRECT. This is the ratio of earnings to assets. ‘A firm that stocks several routine items may use a system that detects when inventory falls to a predetermined level. This function is known as: ‘automated purchasing. + a reorder point system, INCORRECT. This term is not discussed in this chapter. The college of business faculty was evenly split; half preferred chalk and blackboards and the other half preferred dry erase markers and whiteboards. Reluctantly, the purchasing ‘agent agreed to handle supply of these items. One professor didn’t want chalk or plain dry erase markers; he went directly to a specialty producer of scented dry erase markers, His motto had always been that it was better to ask forgiveness than ask permission. His path around the normal purchasing channel is known as: Your Answer: unauthorized ordering. Correct Answer: maverick spending. hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_9/229/57299/14667 188.cwrindex him! 26‘0109/2022, 00:15 ‘Your Results for "Multiple Choice” INCORRECT. While descriptive, this is not the term discussed in the chapter. 10, Gila ‘A document that authorizes a supplier to deliver a product or service is known as: Your Answer: a purchase order. CORRECT. 11, Ce: Which of these is a disadvantage of outsourcing? Your Answer: Reduced strategic flexibility Correct Answer: Hollowing out of the corporation INCORRECT. This is a disadvantage of insourcing 12, CE: ‘A company elects to use portfolio analysis to conduct their sourcing strategy. They decide to begin this arduous process with Post-it® notes because they are used in every office and at every workstation in the building, Where would this item likely fall? Your Answer Correct Answe! Leverage quadrant + Routine quadrant INCORRECT. These items are not expensive. 13, CE: Which of these actions is most appropriate for an outsourced item that has been judged to fall in the Leverage quadrant of a portfolio analysis? Your Answer: Minimize administrative costs and automate requisitioning as much as. possible. Correct Answer: Promote competitive bidding, INCORRECT, This action Is appropriate if the item falls In the Routine quadrant. 14, CEG Which of these advantages is gained by a firm that has a multiple sourcing strategy? Your Answer: Per unit costs are usually lower, Correct Answer: Risk is spread INCORRECT. This is an advantage of a sole sourcing strategy. 15, GEE Which of these statements about cross sourcing is best? ‘Your Answer: Cross sourcing Is a form of dual sourcing with the split closer to 50/50. hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_/229/57293/14667 188.cwrindex him! aiaor10sr2022, 00:15, Your Resulls for "Multiple Choice” Correct Answer: Cross sourcing is a form of single sourcing. INCORRECT. Dual sourcing is the use of more than one source for the same product/service. E-mail Your Results My name is (Fest last) E-mail my results to: E-mail address: Send as: O me Text v O instructor Text ’ Om Text, v O other Text v Hele, Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_9/229/57299/14667188.curindex him! as110912022, 00:19 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 47% Correct of 15 Scored items: Ee Cinna 7c am Y 8 Incorrect: LIE 539% Book Author: Bozarth Location on Si More information about scori Chapter 8: Logistics > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:49 PM (UTC/GMT) Submitted: 2. CEEEEED mien transportation mode has the highest proportion of ton-miles in the U.S. in 2007? Your Answer: Highway Correct Answer: Rai INCORRECT. Highway has the highest shares for both value and tons, but not for ton- miles. 2 EEE You need to send an item to a customer as fast as possible. Money is not an issue, so you should choose: Your Answer: water. Correct Answer: ar INCORRECT. Water is extremely slow, 3. GEE arments that are sewn overseas are shipped in containers to the Port of Seattle, These containers are then loaded on rail to major centers in the United States only to be unloaded onto semi trucks for delivery to the appropriate store, This transportation solution is commonly referred to ast Your Answer: shiraitruck. Correct Answer: multimodal. INCORRECT. This mash up describes the three modes, but isn’t the common term. 4. GEENA warehousing operation that receives goods from a single source or manufacturer and sends out smaller shipments to a retail location is: Your Answer: break-bulk warehousing CORRECT. 5, QEEIEEEEB wrapping paper is extremely fragile and has a demand that spikes dramatically at the end of each year. It is not possible for manufacturers to ramp up and produce exactly what is needed right before demand occurs, so wrapping paper is produced year-round and sent oned.co.uklema._je_bozarth_intopscman_229/57293/14667225.cwrindex html 8110912022, 00:19 Your Rasulls for Mutiple Choice" to a storage facility to be stored alongside other items until demand occurs. This technique is: Your Answer: break-bulk warehousing Correct Answer: assortment warehousing. INCORRECT. The objective with break bulk warehousing is to convert large shipments into smaller shipments. 6. GEEEEEEMD The online tracking systems offered by many package carriers are a form of Your Answer: execution system CORRECT. 7. GEEEEEEED what do spot stock and assortment warehouses have in common with water and rail transportation modes? Your Answer: They tend to increase the amount of inventory in the system. CORRECT. 8. GEEEEEEEMD You plan to win customers by being recognized as the manufacturer that can deliver exactly what customers want, Your logistics system must be developed to support design changes and unique customer needs. The best transportation mode and warehousing system combination is probably Your Answer: highway and postponement, CORRECT. 9. GED vou have completed your degree in a mere six years of college and have been unable to secure employment despite your bachelor's degree in international business. In fact, truth be told, you're not really sure what special skills an 18 major has, but you are loath to, admit this to your parents. Undeterred, you leverage your passion for electronics by making custom crystal radio sets in your parents’ garage. Getting the sets to your customers is another matter; you are averaging about five orders 2 week, which matches your production capacity. Your best bet during the first few months of operation is probably a Your Answer: common carrer CORRECT. 10. QEEEEED the erficiency of a logistics carrier is captured by: Your Answer: the percentage of goods invoiced correctly. Correct Answer: landed cost. oned.co.uklema _je_bozarth_intopscman_/229/57293/14667225.cwrindex html 26‘0108/2022, 00:19 ‘Your Results for "Multiple Choice” INCORRECT. This Is an effectiveness measure, 11, CREED A customs broker: Your Answer: is an agent that serves as an intermediary between the organization shipping the product and the actual carrier. Correct Answer: handles the customs requirements on behalf of another firm. INCORRECT, This is the definition of a freight forwarder, 12. QEEREEEEED t's time for a new wastewater treatment plant and the county water board has identified five cities and their daily water usage (in thousands of gallons). The relative positions of the five cities are indicated by the x and y coordinates listed in the table. Determine a central location for the new plant that will minimize the total distance traversed by the raw untreated sewage, city coordinate | Gallons/Day Jones 4 4 327 Luther 2 8 250 Harrah 1 2 21 Piedmont 7 7 41 Mustang 8 1 359 The best location is located at: (x,y) Your Answer: (5,5) Correct Answer: (5,4) INCORRECT, One of your coordinates is correct. 13. GEM which of these statements about the assignment problem is best? Your Answer: A typical constraint is the capacity of the warehouse must exceed the number of units shipped from it. CORRECT. 14, CED aunt Ethel makes her Holiday Surprise Fruitcake throughout November for delivery in December to the lucky 120 households on her list. Last year, two orders arrived at the recipient's house late, three orders were crushed flat by rough handling, and seven orders were both late and damaged by squirrels (or monkeys ~ the recipients were a little vague {as to the exact nature of the damage, but that's another question for another class. Check next semester's schedule and see when zoology is offered.) hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_3!229/57293/14667225.cwrindex html aia110912022, 00:19 Your Rasulls for Mutiple Choice" Back to the concept at hand, what was the percentage of perfect orders last year? Your Answer: 84.2% Correct Answer: 90% INCORRECT, You have double-counted the orders that were late and damaged, Those orders are imperfect and should be counted only once, 15. GUre ‘The function that serves as an intermediary between an organization shipping a product and the actual carrier is Your Answer: a freight forwarder, CORRECT. oned.co.uklema._je_bozarth_intopscman_229/57293/14667225.cwrindex html E-mail Your Results My name is (First last): E-mail my results to E-mail address: Send as: Ome Text v O instructor Text v Om Text v O other Text v Hse all RESUS | Copyright © 1995-2013 Pearson Education. All rights reserved. asor10sr2022, 00:22 Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 40% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain Boe EEE Management, 3/e (International Edition) 9 incorrect: TE 60% Book Author: Bozarth Location on Si More information about scori Chapter 9: Forecasting > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:52 PM (UTC/GMT) Submitted: 1. SE Refrigerant R-12 was to be phased out as manufacturers switched systems to the environmentally friendly but more expensive GHG. Refrigeration repairmen consulted their forecasting models and unanimously concluded that they should stockpile R-12 while it was still affordable. These forecasting models could be classified as: Your Answer: price forecasts. CORRECT. 2, QEEEEV which of these is an eternal truth about forecasting? Your Answer: Forecasts are usually accurate. Correct Answer: Forecasts for the near term tend to be more accurate. INCORRECT. The opposite is true. 3. GEE You are asked to create a forecast of demand for your company's most popular product. As you consider the situation, you realize that there is quantitative historical data available. You also suspect that the advertising campaigns in print, radio, and television have had some impact on sales. An appropriate forecasting technique would be: Your Answer: multiple regression. CORRECT. 4, GEEEEEED Your employer is developing a breakthrough product under a veil of secrecy. This product is unlike anything currently available and also different from your employer's existing product line, You have been tasked with developing a forecast. A good choice of technique would be: Your Answer: a weighted moving average. Correct Answer: the life cycle analogy method INCORRECT. You have no data for this new product. 5. GEER structured questionnaires submitted to potential customers, often to gauge potential .oned.co.uklema._je_bozarth_intopscman_9/229/57293/1466726 .cwrindex html 11s‘0108/2022, 00:22 ‘Your Results for "Multiple Choice” demand are: Your Answer: panel consensus forecasts Correct Answer: market surveys. INCORRECT. This technique employs discussion among experts. Use the data to determine what a forecast for period #6 will be using the last period ‘approach, # 'Sales| a7 63 28 69 7 IPeriod| ais |ielin| Your Answer: 71 CORRECT. Which of the following statements about the data plotted below is best? Customers 180 160 | 140 120 | 100 20 + 60 + 40 ‘The scale on the x-axis is days. Your Answer: The data show a trend and randomness, CORRECT. Calculate a moving average of three periods to forecast the demand for period 5, —— hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_229/57293/1466726 1.cwrindex html‘0108/2022, 00:22 ‘Your Results for "Multiple Choice” |Period||Demand| 1 69 2 89 3 81 4 OL 5 119 Your Answer: 87 CORRECT. 9, QEEEEEEB alcuate a weighted moving average for period 7 where the current time period's weight is twice the previous time period's weight, which in turn is three time the weight given to the time pertod two periods earlier, [Period|[Demand 1 89 97 123 115 133 142 158 172 |/\] a] a] af ofr Correct Answer: 94.9 INCORRECT. This is the weighted moving average for period 9. 10. EIGER Use exponential smoothing with an alpha = 0.4 to determine a forecast for period 5, ‘Assume that the forecast for period 3 is 85. [Period|[Demand 1 57 85 OL 76 70 65 79 82 |S] a] en] af ola ‘Your Answer: 87.4 Correct Answer: 82.8 hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/1466726 1.cwrindex html 35or10sr2022, 00:22 Your Rasulls for Mutiple Choice" INCORRECT. This is the forecast for period 4. 11. QED The ice cream man notices that he seems to sell more ice cream on days when the temperature is higher. One weekend he studies a few of his favorite regression textbooks and decides to put his theory to the test. For seven consecutive days he drives exactly the same route at the same time of day. He records the dally high temperature and the number of sales in the table shown below. Help him calculate his regression coefficients so he can submit his findings to Duh Magazine. [Temperature] Sales 97 69 92 71 96 74 99. 75 102 76 104 73 105 74 Your Answer: Temperature = 0.26 + 47.7 * Sales Correct Answer: Sales = 47.7 + 0.26 * Temperature INCORRECT. Check your slope and intercept and your dependent and independent variables. 12, ERED The ice cream man’s sister (aka The Hot Dog Lady) runs a hot dog stand. She has long known that the demand for hot dogs is based on the ambient temperature, her distance from the center of town, and whether or not an outdoor concert is being held that day. Her regression equation is: Sales=86 + 75*Temperature -30*Distance + 9*Concert where Sales is the number of hotdogs sold, Temperature is the thermometer reading in degrees Fahrenheit, Distance is the distance from the geographic center of town in feet, and Concert is 1 when a concert is scheduled and 0 when there is no concert scheduled The Hot Dog Lady reads the evening paper and note that tomorrow's forecast is 82 degrees, there is @ concert scheduled, and her turf will be 200 feet from the center of town, How many hot dogs should she load on her cart for tomorrow? Your Answer: 236 Correct Answer: 245 INCORRECT. There is a concert 13. GEESE Which of these can NOT be the first value for a tracking signal? Your Answer: 10 CORRECT. 14, QQEEEEEEED Ed Undecide has four different forecasting approaches that he likes to employ. He has .oned.co.uklema._je_bozarth_intopscman_9/229/57293/1466726 .cwrindex html aisor10sr2022, 00:22 Your Resulls for "Multiple Choice” done just that and has recorded observations for five consecutive days alongside the actual values of his variable of interest. Which approach is the most accurate according to the MAD criterion? Perica]actuat|ethed|Method Method Method 1 25 25 27. 24 26 2 27 29 30 28 EN 3 31 34 36 33 35 4 37 38 39 37 39 5 4547 48 46 49 Your Answer: Method 3 Correct Answer: Method 2 INCORRECT. The MAD for Method 3 is 2.4, but there is an approach with a lower value for MAD. 15. QED collaborative planning, forecasting, and replenishment systems perform many necessary supply chain processes. Which of the following typically does NOT fall under the scope of a CPFR system? ‘Your Answer: Development of joint sales and operations plans, Correct Answer: Development of a layout and process choice. INCORRECT. This typically falls under the scope of a CPFR system, E-mail Your Results My name is (first last) E-mail my results to E-mall address: Send as: O me Text v O instructor Text v Om Text v O other Text v Help, mail Results| Copyright © 1995-2013 Pearson Education. nd Privacy Notice rights reserved. .oned.co.uklema._je_bozarth_intopscman_9/229/57293/1466726 .cwrindex html 5sor10sr2022, 00:24 Your Resulls for "Multiple Choice” Your Results for: "Multiple Choice" Site Introduction to Operations and Supply Chain Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth : Chapter 10: Sales and Operations Planning (Aggregate Planning) > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:54 PM (UTC/GMT) Submitted: Mo Print this page. Summary of Results 13% Correct of 15 Scores items: 2 Correct: ML 13% Bho: TT 57 information about scorin ‘The entire spectrum of process choices is available to a planner engaged in: Your Answer: tactical planning Correct Answer: strategic planning. INCORRECT. This time horizon is too short to make all possible process choices. Which of these statements about sales and operations planning (S&OP) is best? Your Answer: S&OP should be conducted independently by each member of the supply chain. Correct Answer: S&OP indicates how the organization will use its tactical capacity resources to meet expected customer demand. INCORRECT. S&OP should be coordinated among supply chain members ‘The number of business majors has held steady for the last decade and the complacent faculty saw no need to change any of the courses in the curriculum. This stability made Your Answer: bottom-up sales and operations planning an attractive approach. Correct Answer: top down sales and operations planning an attractive approach. INCORRECT. Bottom-up planning is appropriate if the product/service mix is unstable. Champion Cooling Company offers three primary services to customers; a "complete service" of their window air conditioner, a "walk-in installation” (design, fabrication, and installation of a commercial walk-in cooler or freezer), and a "service call" on a home air conditioning system, Based on past experience it is known that each of these services has different labor and materials demands and accounts for a certain percentage of their service requests (see table). Use the planning values technique to determine the necessary resources if 400 service requests are anticipated during the coming months. Percentage | Hours of Calls || Required Complete Service 7 4 $5 .oned.co.uklema_je_bozarth_intopscman_229/57294/14657297 cwrindex html 11s‘0108/2022, 00:24 ‘Your Results for "Multiple Choice” 1 60 $750 2 1 $35 Your Answer: Champion should have 2800 labor hours available during this period to meet all anticipated customer demand. Correct Answer: Champion should have 3600 labor hours available during this period to meet all anticipated customer demand, INCORRECT. This figure is too low. Top-down planning begins with: Your Answer: the feasibility study of each alternative production plan. Correct Answer: the aggregate sales forecast. INCORRECT. This occurs late in the planning cycle, ‘A lamp manufacturer enters a six month planning period with forecasts as indicated in the table. To make things as stable as possible, the sales and operations planner decides to use a level plan throughout the production period. The starting inventory is 185 units and the planner would like to end this period with no inventory. How much should they produce in May? Month Jan | Feb | Mar || Apr | May Jun Forecast || 233 | 385 | 263 || 326 || 195 | 277 Your Answer: 164 units Correct Answer: 249 units INCORRECT. This might be @ chase plan solution, This plot shows cumulative production and a cumulative forecast for a six month planning period. Which of the following statements is best? hitps:/lwps.pearsoned.co.uklema._je_bozarth_intopscman_9!225/57294/14667297 cwrindex html 25‘0108/2022, 00:24 ‘Your Results for "Multiple Choice” Forecast = = ~Actual ‘The two lines are at the same value in the June period. Your Answer: On a monthly basis, the company always makes less product than. thelr forecast, Correct Answer: The company is using a level plan for this six month period. INCORRECT. The company exceeds their forecast In three of the months. 8, CEES bottom-up planning is typically used when the products or services have different resource requirements and: Your Answer the no storage space exists for raw materials. Correct Answers the mix is unstable from one period to the next INCORRECT. This is not @ determining factor in whether a chase or evel plan is appropriate 9, CEEEEEEB wat information is displayed by 2 load profile? Your Answer: The forecasted number of orders forthe planning period Correct Answer: The capacity required based on the production plan. INCORRECT, The load profile does not show the number of orders 10. QLEEEEEEED ise the figures shown in the table to determine the net cash flow for the three month Period ending in December. Income i ipl Regular || overtime | Shipping Month | from | Labor | Labor | cost October [$12,340 | $2,450 |] $0 $748 November | $15,675 || $3,000 || $460 | $1,056 December | $24,890 || $3,000 || $1,135 || $1,890 hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_3!229/57294/14667297 cwrindex html 35or10sr2022, 00:24 Your Rasulls for Mutiple Choice" aT Your Answer: $66,644 Correct Answer: $39,166 INCORRECT. This is the sum of all dollar amounts in the table; some represent income and some represent expenses. 11, GEER The natural progression of time periods that enter the planning horizon as the current period fades into the past is called Your Answer: a rolling planning horizon: CORRECT. 12, GEEEEEM the hospitality industry, cannot quickly add 3 room to a lodge. Instead, lodge managers use yield management, which varies a parameter directly under the managers control. Which parameter is changed under yield management? Your Answer: The price per room. CORRECT. 13. QQERIEEED which of these constitutes offfoading as presented in this chapter? Your Answer: Using a second shift of employees in addition to the regular 8-5 shift during the peak months. Correct Answer: Mandating that simple deposits and withdrawals are performed at an ATM rather than with alive teller. INCORRECT. This is an example of a tiered workforce 14, QQEEEEED A sales and operations planner is writing an optimization model to minimize the total production costs associated with a six month plan. Min Costs = Labor + Material + Holding He realizes that the labor and materials used in the six month period cannot exceed the amount available, so he writes two constraints as follows: Labor Hours Used < Labor Hours Available Materials Used < Materials Available ‘The forecast in each of the six periods is 200 units; it costs $10/hour for labor and takes 2 hours to make one unit. It costs $1 in materials to make a unit and $1/month to hold a Unit in inventory. What will the optimization model indicate as a minimum cost? Your Answer: $24,000 Correct Answer: $0 .oned.co.uklema._je_bozarth_intopscman_229/57294/14667297 cwrindex html ais‘0108/2022, 00:24 ‘Your Results for "Multiple Choice” INCORRECT. This is the labor cost without storage and materials, but the model won't make any product without a constraint forcing production to meet demand. 15, CE: ‘Some companies reach the point where sales and operations planning becomes a ‘competitive advantage. Which of these is NOT an indication of reaching this phase? Your Answer: "What if" analyses are a way of life and the SAOP database Is networked to provide ready access to SAOP data. Correct Answer: Capital equipment planning is performed on an annual basis at the start of the budget year. INCORRECT. This may be an indication that S&OP has become a source of competitive advantage. E-mail Your Results My name ts (first last): E-mail my results to: E-mail address: Send as: Ome Text v O instructor Text v Text v Text v Copyright © 1995-2013 Pearson Education. ‘Leaal and Privacy Notice rights reserved. hitps:/lwps.pearsoned.co.uklema._je_bozarth_intopscman_9!225/57294/14667297 cwrindex html 55or10sr2022, 00:25, Your Resulls for "Multiple Choice” ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 40% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain oc tame so Management, 3/e (International Edition Z ve » 2 incorrect: I 60% Book Author: Bozarth More information about scoring Chapter 11: Managing Inventory throughout the Supply Chain > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 6:56 PM (UTC/GMT) Submitted: 1, LEED You order a box of pencils from an office supply store and use them one-by-one until they are all gone. The pencils in your possession are: Your Answer: hedge inventory. Correct Answer: cycle stock. INCORRECT. Hedge inventory is held in anticipation of something that may or may not happen; the box is a convenient purchase quantity. 2. QEEEEEEED some companies want their supply chain partners (suppliers) to co-locate, i.e., move as Close as possible to them. This would reduce Your Answer: hedge inventory. Correct Answer: transportation inventory. INCORRECT. Hedge inventory would not be impacted to the level that another response would. 3. EEE A men's suit is composed of primary material, lining, thread, buttons, and a zipper. Which of these statements is best? Your Answer: Suit zippers are a dependent demand item. CORRECT. 4, EEE et. drucker uses a periodic review system to manage the Inventory in his dry goods store. He likes to maintain 15 sacks of sugar on his shelves based on the annual demand figure of 225 sacks. It costs $2 to place an order for sugar and costs $1 to hold a sack in inventory for a year. Mr. Drucker checks inventory one day and notes that he is down to 9 sacks; how much should he order? Your Answer: 6 sacks, CORRECT. 5. GED The R&H Mercantile tracks the use of boxes of macaroni and cheese (using a periodic oned.co.uklema._je_bozarth_intopscman_9/229/57294/14667333.cwrindex html 8or10sr2022, 00:25, Your Rasulls for Mutiple Choice" Inventory system) and has concluded that demand during lead time is normally distributed with a mean of 60 boxes and a standard deviation of 24 boxes. R&H Mercantile has been using 91 as a reorder point; what is the likelihood that they will run out of. Inventory before the next shipment arrives? Your Answer: About 10% CORRECT. 6. EI Which of these is NOT an assumption of the basic continuous review model? Your Answer: The order quantity is constant, regardless of the demand. CORRECT. 7. EE Coban for baskets is evenly spread throughout the year, with a total of 5,000 units needed. It costs about $2 to hold a basket in inventory for a year and $12 to place an order, How many baskets should be ordered at a time in order to minimize the annual cost of ordering and carrying inventory? Your Answer: 245 baskets CORRECT. 8, QEEEEIEED The sims run their hamburger business 365 days a year and obey the economic order quantity formula without question, They use 40 hamburger buns per day; it costs them $10 to place an order and $0.50 to hold a bun in inventory for a year. Their hamburger bun supplier is equally dedicated, also keeping its doors open and ovens baking 365 days a year. How many days pass in-between orders for more hamburger buns? Your Answer: about 12 days Correct Answer: about 30 days INCORRECT, There are about 12 orders per year. 9. CEES Gy mkata is making a comeback, and the local video store wants to make sure it has plenty of copies on hand. The store decides to order 250 copies at a time given their annual holding costs of $5 per unit and their ordering cost of $12 per order. The best estimates of the annual demand are 75,000 units. How much extra is being spent on the planned inventory policy as compared to the optimal ordering quantity? Your Answer: $2070 extra Correct Answer: $1225 extra INCORRECT. Find Q and compare the total cost with that of the given Q. 10. G2EEEEEV Big Tim orders chalk and erasers for the public school system. The school system uses 50 boxes per day on average with a standard deviation of 10 boxes. The lead time for a box oned.co.uklema._je_bozarth_intopscman_9/229/57294/14667333.cwrindex html 26or10sr2022, 00:25, Your Rasulls for Mutiple Choice" of chalk is 9 days and the reorder point is established so that 99% of the time, the replenishment order arrives before this precious commodity is exhausted. What should the reorder point be? Your Answer: 472 boxes Correct Answer: 520 boxes INCORRECT. You have not adjusted for standard deviation properly. 11,0 ERED The local theater orders popcorn from a conglomerate that offers a price break for a large order. Ordering less than 500 boxes at a time costs $1 per box, but ordering 500 boxes Up to 1000 boxes costs $0.90 per box and ordering over 1000 boxes at a time results in a $0.80 per box charge. Annual demand is 12,000 boxes and there is an $8 cost to order and a $0.50 annual per box cost for holding inventory. How many boxes should be ordered at a time? Your Answer: 499 Correct Answer: 1000 INCORRECT. This is a poor value in light of the price breaks. 12. QQEEEEEEED or Sullins, 0s buys toothbrushes for the brushing seminars he runs Saturdays at the community center, The toothbrushes are dated, and are disposed if they are not used during one of the seminars. The good doctor buys brushes for $1 and sells them for $2.50 to seminar attendees. The brushes that are not used are sold to a local orthodontist for $0.25 each. What Is the service level for Dr. Sullin's operation? Your Answer: 0.75 Correct Answer: 0.67 INCORRECT. Review costs of overstocking and under stocking 13. GEE Festa Bow! tickets have a face value of $75 and are sold by scalpers in the area outside the stadium to eager, ticketless alumni at $350. The scalpers have hit upon a scheme to recoup some money from tickets that they have purchased that they can't sell; framing the tickets and selling them as mementos to alumni of the winning team. The framed tickets are sold at $100 each after paying a framer $50 to put the ticket in a mahogany shadow box, If demang for tickets is normally distributed with a mean of 200 and a standard deviation of 60, how many tickets should the scalper buy at face value? Your Answer: 283 tickets CORRECT. 14, QED the bullwhip effect says that: oned.co.uklema._je_bozarth_intopscman_9/229/57294/14667333.cwrindex html ais‘0108/2022, 00:26 Your Answer: the greater the effect of a disturbance downstream, the farther upstream the supply chain Correct Answer: the farther upstream the supply chain, the greater the impact of 2 ‘Your Results for "Multiple Choice” small disturbance downstream, INCORRECT. Both the phenomenon and cause and effect are reversed 15. QQEMEEEEEB the cost and value of inventory increase as materials move down the supply chain. One way operations and supply chain managers counteract the negative aspect of this fact is by: Your Answer: advertising to increase demand, Correct Answel wentory pooling. INCORRECT. This doesn't affect the cost of holding the inventory downstream. E-mail Your Results My name is (Fest last) E-mail my results to: E-mail address: O me O instructor On O other Hate. aw 7 — — Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_9!229/57294/14667333.cwrindex html aa110912022, 00:31 Your Resulls for "Multiple Choice” ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 33% Correct of 15 Scored items: 5 correct: ME 33% 20 incorrect: TE 67% More info Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth : Chapter 12: Managing Production Across the Supply Chain > Online Study Guide > Multiple Choice ation about scorin Date/Time August 31, 2022 at 7:01 PM (UTC/GMT) Submitted: 1, LI The first step in planning and control is: ‘Your Answer: vendor order management Correct Answer: master scheduling INCORRECT. This is the lowest level. 2. SEEDED The master schedule record tracks several pieces of information. Which of the items listed below is NOT typically a part of the master schedule record? Your Answer: Projected labor levels CORRECT. 3. GEEEEEEED use the partial master schedule record below to determine the week that the projected ending inventory drops to zero. Week 25 || 26 | 27 | 28 | 29 | 30 Forecasted 200/200 | 250 |250 |300||300 Demand Booked orders 180|/175|175 |150 150/100 Projected Ending Inventory Master Production |200 | 200 | 200 | 200 |200|200 Schedule ‘The company ends week 24 with 50 units in inventory. Your Answer: Week 28 Correct Answer: Week 27 INCORRECT. Inventory reaches zero before this time. .oned.co.uklema._je_bozarth_intopscman_/229/57294/14667369.cwrindex him! 116110912022, 00:31 4. Your Rasulls for Mutiple Choice" ‘The shop floor manager wiped the sweat from his brow as he studied the partial master schedule for the current week, While he and the sales team had agreed on a forecast of 200 units for the week, customer orders had exceeded this amount by 50 units. He paused to reminisce about the sales calls he had helped make, then quickly blotted droplets of perspiration from the partial master schedule. Criminy! Tt seemed hotter than ever before and he was sweating profusely. The master production schedule called for only 200 units to be built this week. This fact, coupled with the fact that they had cleared out the entire inventory during the previous week, left him in a bit of a bind. He leaned back, sipped his herbal tea, and sent a text message to the sales director who was just making the turn at the local club. The message read, "I'm leaving the MPS quantity at 200 for this week." (Neither the floor manager nor the sales director was yet comfortable with abbreviations or LEET; the fact, that they were texting was a great leap for both of them) ‘The shop floor manager turned the steam down in the sauna just slightly, and pondered what he would do with an ending Inventory of: Your Answer: 200 units this period. Correct Answer: -50 units this period, INCORRECT, This is too high. In which week does an available to promise amount of 25 units occur if this product has an ending inventory of 100 units for Week 0? Week 1/2 [3 [4/sleé Forecasted | 299/200 |250 250 300/300 Demand Booked Orders 250/200 /175 |150 |150||100 Projected Ending Inventory 200 || 200 | 200 | 200 | 200/| 200 Schedule [Available ito Promise Your Answer: Week 3 CORRECT. Use this master production schedule to determine the available to promise inventory for week 14, There are 150 units in inventory at the end of week 13. [Week 11 | 12 [13/14 [15 [16 Forecasted | 559 | 750/250 200 |200 | 150 Demand Booked | 650 650/100) 50 | 0 | 0 Orders .oned.co.uklema_je_bozarth_intopscman_/225/57294/14667369.cwrindex him!110912022, 00:31 Your Rasulls for Mutiple Choice" 1000//750//200 100/100 0 Schedule Your Answer: 150 units Correct Answer: 50 units INCORRECT. This figure is too high 7. GEEEEEEEMD Use this master production schedule to determine the ending inventory for week 14. There are 150 units in inventory at the end of week 13, Week 11 [12 [13 | 14 |[15 [16 Forecasted Demand | 550 |750/|250//200//200| 150 Booked orders 650 |650/100| 50] 0 | o 1000 |750||200|/100|/100 | o Schedule Your Answer: 350 units CORRECT. 8. GEEEEEEED which of these statements is best? Your Answer: Booked orders are always greater than or equal to forecasted demand. Correct Answer: Available to promise inventory is always less than or equal to projected ending inventory. INCORRECT. Booked orders can be greater than, equal to, or less than forecasted demand. 9, QEEEIEEEEB which of these tools is used to determine whether sufficient capacity exists to execute the master production schedule? Your Answer: Material requirements planning Correct Answer: Rough-cut capacity planning INCORRECT. This translates the MPS into planned orders. 10. GGEEEEERB mrp can be performed based on three concepts; which one of these is NOT necessary? .oned.co.uklema._je_bozarth_intopscman_/229/57294/14667369.cwrindex him! ais110912022, 00:31 Your Resulls for "Multiple Choice” Your Answer: The bill of material Correct Answer: Job sequencing rules INCORRECT. This is needed to execute MRP. 21. QLESEEEERD se the product structure tree shown below to determine the best statement. Your Answer: Item C is a child but not a parent, Correct Answer: Item E is only a child. INCORRECT. It is both. 12. GEGEN ise the product structure tree shown below to determine the number of Item Es necessary to produce one Item X if there Is zero Inventory of all Items in stock.. Your Answer: 47 CORRECT. 13, GEEEEEED Spike has six jobs ready for processing on the new press. He has due dates and time estimates for each job as shown in the table, He has been instructed to sequence the jobs according to their critical ratio but hasn't the foggiest notion of how to go about this. Fortunately, he has you to rely on for your operations management expertise. What is the critical ratio sequence? Your Answer: C-F-A-E-B-D CORRECT. 14, QEEREEEEEB Use this product structure tree and the lead times shown in the table to determine what week Item C must be ordered in order to deliver fifteen item Xs by week 30. .oned.co.uklema._je_bozarth_intopscman_/229/57294/14667369.cwrindex him! ais110912022, 00:31 Your Resulls for "Multiple Choice’ ot B2 D3 D2 A F2 3 Aa a3 |[_c3 [Ttem xfalelclole Lead Time 2|[3 [2/1] 432 Your Answer: Week 23 Correct Answer: Week 20 INCORRECT, Item C must be ordered before week 23. 15. QEEREEEEEB Use this procuct structure tree, the lead times and on hand quantities in the table, and the customer order of 10 item Xs for week 20 to determine how many additional Fs must be ordered and by what week. x BS C2 —— oS Da ES E2 F2 ittem x|B]¢ [>] ele [on-hand Inventory 4] 4] 14] 10) 12/3 Lead Time 2/2/41] 4/3 /2 Your Answer: 4 Item Fs started by week 15 Correct Answer: 1 Item F started by week 15, INCORRECT. One of these numbers is incorrect. E-mail Your Results My name is (frst last) E-mail my results to E-mail address: Send as: Ome Text v Text v oned.co.uklema._je_bozarth_intopscman_228/57294/14667369.cwrindex html 5i6110912022, 00:31 Your Rasulls for Mutiple Choice" O instructor Om Text v O otner Text v Helo, al Results Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(5723414867369.culindex hel 6sori0sr2022, 00:33, Your Rasulls fr Your Results for: "Multiple Choice" Site Introduction to Operations and Supply Chain Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth Chapter 12 Supplement: Supply Chain Information Systems > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 7:03 PM (UTC/GMT) Mutiple Choice" Print this page. Summary of Results 40% Correct of 15 Scored items: 6 Correct: MEE 40% 9 incorrect: TE 60% More information about scori Submitted: 1. GEEEEEED According to your authors, which of these is NOT a function of an information system? Your Answer: Support for coordination Correct Answer: Support for marketing INCORRECT. This is @ function of an information system. 2 EE according to your authors, which task is NOT routinely performed by an information system? Your Answer: Creating information CORRECT. 3. LEED which supply chain activity is in greatest need of information flows that are accurate and timely? Your Answer: Tactical planning Correct Answer: Execution and transaction processing INCORRECT. The emphasis is on form and flexibility for this activity. 4 EEED Longer term, strategic activities need an information system with a great deal of: Your Answer: quality. Correct Answer: flexibilty INCORRECT. This is not indicated as a concern for strategic decision making. 5. GEEEEEEEMD An information system that is highly automated and capable of handling high volumes with little user intervention probably operates to assist with: Your Answer: execution and transaction processing, oned.co.uklema._je_bozarth_intopscman_3/229/57294/146657405.cwrindex html 8‘0170972022, 00:33 ‘Your Results for "Multiple Choice” CORRECT. 6. ERD The planning and control activities that link a firm with its downstream customers are referred to a Your Answer: supplier relationship activities Correct Answer: customer relationship management activities. INCORRECT. 7. GEEEEEWD information slows that link higher level planning and decision making with lower level activities within the firm are called Your Answer: internal supply chain management. CORRECT. 8, GEE A network design application operates on which area of the supply chain? Your Answer: Logistics CORRECT. 9. EETEEEEB computer-based information systems that allow users to analyze, manipulate, and present data in @ manner that aids higher level decision making are called: Your Answer: customer relationship management systems Correct Answer: decision support systems. INCORRECT. These systems coordinate planning and control activities and information with downstream customers 10, GEEEEEED A supplier relationship management system assists with this type of process. Your Answer: Design collaboration CORRECT. 11, GEEEEEEED A customer relationship management system typically assists with this type of process. Your Answer: Selling CORRECT. hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_!229/57294/14657405.cwrindex html 26ori0sr2022, 00:33, 12, CE: Your Rasulls for Mutiple Choice" Cram's Warehouse has a 500,000 square foot warehouse off exit 7 on Interstate 35 where goods are held for periods of up to six months before being sent to retail locations. The shelf space is fluid in that there is no established area for each SKU (stock keeping unit) AAs items are placed on the shelves, the computer system stores item, quantity and shelf location so it can be picked when it is time to ship, The system that control this Information is a Your Answer: network design system. Correct Answer: warehouse management and transportation execution system. INCORRECT. Network design applications address a more long-term strategic perspective 13. CEG Which of these statements is best? Your Answer: Historically, the level of integration between logistics applications and those in other areas of the organization has been excellent. Correct Answer: An organizational perspective to improving logistics performance will require early involvement of logistics personnel. INCORRECT. Performance has been weak 14, CEE ‘The process analyst set up a test to see if the shipping clerks could perform their duties inside the back of the truck while it was running its delivery route, The test wasn't run using actual clerks and trucks, primarily because the football helmets and body armor that the clerks would require had yet to arrive. Instead, the simulation was run on a computer system, and the analyst could test process performance and costs without permanent, debilitating injury to the clerks. This test is most likely performed: Your Answer: in the cloud. Correct Answer: using business process modeling tools. INCORRECT. It may use the cloud, but there is a better answer. 15. CUED ‘The company operated five manufacturing plants, three warehouses, and owned a fleet of trucks to haul products among the warehouses, plants, and retail locations, Business was booming and the trucks and warehouse space were always in high demand. The type of system that would help them put their trucks and warehouses to their best use is a: Your Answer: network design application Correct Answer: warehouse and transportation planning system. INCORRECT. This addresses more long-term concerns. E-mail Your Results My name is (first last) E-mail my results to E-mail address: Send as: oned.co.uklema._je_bozarth_intopscman_3/229/57294/146657405.cwrindex html aisori0sr2022, 00:33, Your Rasulls fr *Mutiple Choice" Ome Text v O instructor Text v Om Text v O other Text v Hate. all RESUS Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(57294/14867405.culindex hil as‘0108/2022, 00:36 Your Results for: ‘Your Results for "Multiple Choice” ‘Multiple Choice" Print this page Site Title: Introduction to Operations and Supply Chain ‘Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 13% Correct of 15 Scores items: 2 Correct: ML 13% Bho: TT 57 Book Author: Bozarth Location on Si Chapter 13: JIT/Lean Production > Online Move information about scoring Study Guide > Multiple Choice Date/Time August 31, 2022 at 7:06 PM (UTC/GMT) ‘Submitted: 1. GEER which would we expect from a JIT plant as compared to a plant that does not use JIT? Your Answer: (blank) 2. CEEEEEEED which of these statements about the Lean philosophy is best? Your Answer: Companies that use Lean must use kanban shop floor control. Correct Answer: Companies that use Lean have improved levels of productivity. INCORRECT. A wide range of shop floor control systems can be used. 3. QEEEEEEED the waste of overproduction is caused by: Your Answer: not fully using the skills of their employees, Correct Answer: inflexible or unreliable processes. INCORRECT. This is underutilization of employees. 4, CELEB wich of these would NOT be considered a waste at a plant practicing the Lean philosophy? Your Answer: A worker inspects materials that a supplier has shipped and removes the defective item before the materials are sent to the assembly line. Correct Answer: A worker tightens the bolts that hold the passenger's seat as the car moves down the production line. INCORRECT. This is wasteful from the "Value-added" perspective. 5. LIED A company puts on their Lean thinking caps and decides to attack their own processes. Where should they begin their troubleshooting efforts? ‘Your Answer: With the first step in the production process. Correct Answer: With the first problem that surfaces as inventory is removed from the system. hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_31229/57294/14657441cwrindex html ua‘0108/2022, 00:36 ‘Your Results for "Multiple Choice” INCORRECT. This is arbitrary and not the best answer. 6, CEREEED The just in time philosophy was developed at which automaker? Your Answer: Honda Correct Answer: Toyota INCORRECT. This is not the originator. 7. LIED which statement about a two-card kanban system Is best? Your Answer: Each empty box must have @ move card and each box of finished ‘goods must have a production card. Correct Answer: Each box of raw material must have a move card and each box of finished goods must have a production card INCORRECT, Raw materials boxes have move cards. 8, LEED which of these is NOT commonly used as a kanban signal? ‘Your Answer: Card Correct Answer: Buzzer INCORRECT. This visual signal is often used 9, GEREEEED in a two-card system, a worker pulls a box of raw materials into the production process. After she removes the move card from the box, she should: ‘Your Answer: take the move card back to the beginning of the line so the process can repeat. Correct Answer: replace the move card with the production card that was freed at the previous step. INCORRECT. This is not the appropriate disposition of the move card 10, Q2QEEERB A kanban system is also called: Your Answer Correct Answer Japanese MRP. + a pull system. INCORRECT. No such term exists. 14, CEE the build rate on the new toaster line is 400 units a day (production is scheduled for eight hours a day). It takes 30 minutes to fill a box with ten heating elements in the inventory room and deliver it to the assembly point on the line. Every toaster gets one heating hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_31229/57294/14657441cwrindex html 26110912022, 00:35, Your Rasulls for Mutiple Choice" element. How many kanbans are needed if the safety factor for the heating element step is 20%? Your Answer: 1440 kanbans Correct Answer: 3 kanbans INCORRECT. Convert units per day to units per hour and minutes-to-fill to hours-to-fill 12, GQEEEEED A process builds 800 units in an eight hour day using three workers. One of the assembly stations is fed by a process that takes two hours to fill a container with twenty units and return the box to the line, The safety factor used for this process is 20%, How many hours worth of production can be sustained with the appropriate number of kanbans in the system? Your Answer: 12 hours of production Correct Answer: 2.4 hours of production INCORRECT. This is the number of kanbans 13. GEEGEEEE in order for a kanban system to work properly: Your Answer: there must be a smooth, consistent pull of material. CORRECT. 14, GEEEEEEED some companies mix MRP and kanban together. If they choose this route, MRP is used for: Your Answer: its planning capabilities CORRECT. 15, QQEEED 4 process uses 85 units per hour that are delivered in two hours in containers of 15 units. ‘The process manager has declared a safety factor of 20% but this results in a partial kanban, which as we all know, is preposterous. The process manager is considering rounding up but is afraid to violate the spirit of the kanban system. The alternative is, of course, rounding down, but then the process may be too tight. What is the range in safety factors that is under consideration? Your Answer: 16% to 25% Correct Answer: 15% to 24% INCORRECT, Neither value is correct, E-mail Your Results My name is (fist last): oned.co.uklema _je_bozarth_intopscman_/229/57294/1466744 1 curindex html ais110912022, 00:35, Your Rasulls for Mutiple Choice" E-mail my results to E-mail address: Send as: D me Text v © instructor Text v Om Text v D other Text v Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(57294/14667441 culindex hil as110912022, 00:39, Your Results for: Site Your Rasulls for Mutiple Choice" ‘Multiple Choice" Print this page Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 20% Correct of 15 Scored items: 3 Correct: MB 20% Book Author: Bozarth Location on Si Chapter 14: Managing Projects > Online 2 incorrect: ATT 50% More information about scoring Study Guide > Multiple Choice Date/Time August 31, 2022 at 7:08 PM (UTC/GMT) Submitted: 1. GE Milestones are developed during the: Your Answer: project definition phase. Correct Answer: planning phase. INCORRECT. This phases precedes the correct phase. Which of the following is the correct sequence of project phases? ‘Your Answer: Concept - Planning - Definition Correct Answer: Definition - Planning - Performance INCORRECT, The last two are reversed. Use this Gantt chart to choose the best statement. 3 10| 15 2A] 30| 35 ‘The timeline is on the bottom row of the Gantt chart; the project begins at time zero and is done at time 35, ‘Your Answer: Activity C has both A and B as predecessors. Correct Answer: Activity J has one predecessor. INCORRECT. This might be the case; it is also possible that only A or only B is C's predecessor. .oned.co.uklema._je_bozarth_intopscman_229157294/14657477 cwrindex html 11s‘0170972022, 00:39 4. CRIED Activity A has an early start time of 12 and a length of 8. Activity B has an early start time of 14 and a length of 4, Both of these activities are immediate predecessors of Activity C, which has a length of 12, What is the early finish time of Activity C? Your Answer: 36 Correct Answer: 32 ‘Your Results for "Multiple Choice” INCORRECT, This Is too high. 5. LIED A project consists of the following activities and required predecessors, What are the early and late start times for activity E? [Activity | Predecessor |Time A = 6 B A 7 c A 4 D B 6 E c 8 F DE iL G F 9 Your Answer: ES=10, [S=12 Correct Answer: ES=10, LS=11 INCORRECT, There is less slack. 6. ELV what is the earliest completion time of this project? Activity Duration Predecessor amooa> 12 - 15 A 7 A 8 B it c at DE Your Answer: 54 Correct Answer: 61 INCORRECT. This answer is too low. 7. EEEV what activities are on the critical path of this project? [Activity Predecessor’ Time hitps:lwps.pearsoned.co.uklema_ie_bozarth_intopscman_229/57294/14657477 curindex html 25‘0110972022, 00:39 ‘Your Resuls for "Multiple Choice” A - 8 B = 4 c = 5 D 6 E B 3 F 8 G DE 5 H F 7 Your Answer: 8, £, G Correct Answer: C, F, H INCORRECT. There is a longer path 8. EEEREEIEED consider this project, where each of the activities can be reduced by two days. What is the cheapest completion time if there is a fixed cost of $350 for each week this project continues? Crash| Cost Per Week, $200 $300 $400 $500 $400 $300 $200 $100 [Activity | Predecessor |Time zlal>]|mlololol> Nf alefelafalalio ‘Your Answer: $6500 Correct Answer: $6700 INCORRECT. The project can be crashed, but not this much. 9, ERED using the project description in the table, what is the fastest completion time possible? ‘Assume that each activity can be reduced by 1 day. Crash’ [Activity | Predecessor |Time | SOSt Week’ A 9_ | $350 hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_1225/57294/14667477 cwrindex him!‘0110972022, 00:39 ‘Your Results for "Multiple Choice” 8 = 10_| $500 c A 3_| $600 D A 5_| $200 E B,C 7_| $500 F ¢,D 6 | $350 G B,C 8_| $400 Your Answer: 22 days Correct Answer: 21 days INCORRECT. The project can be shorter than this. 10. QLEREEEEEB using the project description in the table, what is the extra cost of the fastest completion time possible? Assume that all activities can be reduced by two days, Crash| Cost Per Week: [Activity | Predecessor |Time - 9 | $350 - 10 _| $500 $600 $200 $500 $350 $400 a] a] m{olfolo|> alalivfale Your Answer: $5800 Correct Answer: $4600 INCORRECT. This is the cost of arbitrarily reducing each activity by one day. 11, GERM wich statement about projects is best? Your Answer: Projects have a defined ending point. CORRECT. 12, GEER the association that actively promotes excellence in project management is: Your Answer: the management institute. hitps:/lwps.pearsoned.co.uklema_je_bozarth_intopscman_!229/57294/14657477 cwrindex html as‘0110972022, 00:39 ‘Your Results for "Multiple Choice” CORRECT. 13, QEEEERB wnich o these statements about generic project phases is best? ‘Your Answer: There are four distinct phases that all projects go through. Correct Answer: A significant level of resources is required both in the planning and the performance phases, INCORRECT. On count of phases and inclusiveness. 14, GEEEEEEND wich of these activities is NOT part of the planning phase? Your Answer: The scope is developed. CORRECT. 15. QEEEEEB which of these statements about project management tools is best? Your Answer: Gantt stand for General Activity Network Time Technique. Correct Answer: PERT is rarely used. INCORRECT, Gantt is a surname, E-mail Your Results My name is (Fest last): E-mail my results to: sea address send oe: DO me Text v D instructor Text v On Tot v D other Text v ta Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice hitps:/lwps.pearsoned.co.uklema_je_bozarth_intopscman_!229/57294/14657477 cwrindex html 55110312022, 00:41 Your Resulls for "Multiple Choice” ‘Multiple Choice" Print this page Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 33% Correct of 15 Scored items: Book Title: Introduction to Operations and Supply Chain scure amem Sc Management, 3/e (International Edition gement, 3/¢ (International Edition) 20 incorrect: TT 67% Book Author: Bozarth : Chapter 15: Developing Products and Hore nformaton shout scrin Services > Online Study Guide > Multiple Choice Date/Time August 31, 2022 at 7:11 PM (UTC/GMT) Submitted: 1, EI Which of these is NOT an advantage of new product or service development? Your Answer: New products or services can be developed sequentially. CORRECT. This is not an advantage; itis merely one approach to development, 2. LEED A recent survey of product development efforts reveals that this percentage of development efforts are considered successful. Your Answer: About 80% Correct Answer: About 60% INCORRECT. This is too high, 3. GEEEEEEMD The question of whether a producer is capable of making the product over and over again, in the requisite volumes, is a matter of: Your Answer: repeatability CORRECT. 4, CEEEB the wondercup™ was designed to hold any beverage and fit any hand size, The designers made it easy to manufacture, so they could use virtually any contract producer. The designers obviously used: Your Answer: supply chain design: Correct Answer: robust design INCORRECT. This addresses the supply chain more than the product. 5. ESD A product with a large number of parts that are shipped from suppliers scattered across the globe has high: Your Answer: hidden costs. oned.co.uklema._je_bozarth_intopscman_229/57294/14667512.cwrindex him! 8‘011082022, 00:41 ‘Your Results for "Multiple Choice” CORRECT. 6. EEE tte Flex requested that a number of non-standard items be incorporated into the design of his client's car audio system, One method for formally handling these adjustment is by: Your Answer: engineering change. CORRECT. 7. LEI The operations function trains personnel and builds pilot units using the new operations during this phase of the product development process, Your Answer: Design and development Correct Answer: Commercial preparation INCORRECT. This is too early in the process. 8. GEEEEEEED which function is responsible for conducting customer tests and evaluating prototypes in the design and development step of the product development process? ‘Your Answer: Supply chain Correct Answer: Marketing INCORRECT. Supply chain is developing detailed process maps of operations and supply chain flows and testing new processes. 9. EEEEEEEED winich of these statements pertains more to a sequential development process than a concurrent development process? Your Answer: Development team must agree on product characteristics early in the development process. Correct Answer: Many ideas are tested at the concept development phase, INCORRECT. This happens in a concurrent process. 10, QEEEEEEB which functional department typically develops cost information for a new product or service? Your Answer: Designers Correct Answer: Accounting INCORRECT. They create the product/service design and the logos, ete. 11, QEEEEED the business function that knows who buys the company's products and services and how much they are willing to pay is: hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_229/57294/14657512.cwrindex html 26‘011082022, 00:41 ‘Your Results for "Multiple Choice” Your Answer: Engineering. Correct Answer: Marketing, INCORRECT, Engineering usually does not have the necessary ties to the customer, 12. GEE which of the following analyses would you find in @ house of quality? Your Answer: Synergies among the product characteristics CORRECT. 13. QQEREEEEEB 4 more formal term for “standardization in chunks" is: ‘Your Answer: presourcing, Correct Answer: modular architecture. INCORRECT. This refers to locating supply sources. 14, QED A product is designed such that the manufacturer will make no more than 3.4 defects per million units. The program that helps ensure this Is: Your Answer: design for maintainability. Correct Answer: design for Six Sigma, INCORRECT. This is concerned with ease of fixing it when it breaks. 15. QED value analysis would probably suggest: Your Answer: tightening up the design and quality specifications, Correct Answer: using standardized components. INCORRECT. The opposite is true. E-mail Your Results My name is (first last): E-mail my results to: E-mail address: Send as: Ome Text v O instructor Text v Om Text v hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_229/57294/14657512.cwrindex html aia110312022, 00:41 Yur Ress or"Muliple Choice’ D otner Te v E-mail Results Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(57294/14867512 culindex hel as311082022, 23:53, Your Results for “Trusso! 'True/ False" Print this page: Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) Book Author: Bozarth 50% Correct of 10 Scored items: 5 correct: EEE 50% 5 Incorrect: II 50% More information about scori Chapter 1: Introduction to Operations and Supply Chain Management > Online Study Guide > True/False Date/Time August 31, 2022 at 6:23 PM (UTC/GMT) Submitted: 1, CLI Almost one-third of all organizations function as part of a larger supply chain Your Answer: True Correct Answer: False INCORRECT. Most organizations function as part of a larger supply chain. 2, GEEEEEEED A producer of fasteners sells product to a producer of motorcycles. The producer of fasteners is upstream from the producer of motorcycles. Your Answer: True CORRECT. 3. QEESEEEEED A second tier supplier is sometimes called a "supplier of last resort" since the quality of thelr goods and services is lower than that of a first tier supplier. Your Answer: True Correct Answer: False INCORRECT. A second tier supplier provides goods to a first tier supplier. 4, GEGEN every organization has an operations function. Your Answer: True CORRECT. 5. IED one output from alll organizations’ transformation process is tangible goods. Your Answer: True Correct Answer: False INCORRECT. Services can have no tangible output. oned.co.uklema._je_bozarth_intopscman_229/57292!146656937 cwrindex him! 118311082022, 23:53, ‘The SCOR model covers four areas: sourcing, controlling, organizing, and retailing. Your Answer: True Correct Answer: False INCORRECT, SCOR is an acronym, but it stands for Supply Chain Operations Reference and covers five areas. ‘The SCOR model shows the task of supply chain management extending from your customers’ customers to your suppliers’ suppliers. Your Answer: True CORRECT. Markets, products, and technology are changing faster today than they have historically. Your Answer: True CORRECT. Relationship management is the constant focus on customers’ needs in a supply chain, Your Answer: True Correct Answer: False INCORRECT, Customers’ needs are important, but relationship management must also consider suppliers’ needs. 10. Ea ‘The career path of transportation manager manages private, third-party, and contract carriage systems to assure timely and cost-efficient transportation of all incoming and outgoing shipments. Your Answer: True CORRECT. E-mail Your Results My name is (frst last): E-mail my results to: E-mail address: Send as: DO me Text v hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57292114656937.cwrindex html311082022, 23:53, Your Results for “Trusso! O instructor Text v Om Text v D other Text v Het, E-mail Results Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(57292/14666997 culindex helor10sr2022, 00:04 Your Results for “Trusso! 'True/ False" Print this page: Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 70% Correct of 10 Scored items: Book Title: Introduction to Operations and Supply Chain tees unmmmens Management, 3/e (International Edition) Book Author: Bozarth 3 Incorrect: KI 30% : Chapter 2: Operations and Supply Chain “o“=-H¥ormation about scorin Strategies > Online Study Guide > True/False Date/Time August 31, 2022 at 6:34 PM (UTC/GMT) Submitted: 1, (@LEIEETD Policies and procedures are among a firm's structural elements, Your Answer: True Correct Answer: False INCORRECT. Policies and procedures are infrastructural elements. 2. GEEEEEEEMD The answer to the question, "Why does this organization exist?" is answered by the corporate mission statement. Your Answer: True CORRECT. 3. GEEEEEEMD Performance quality is a measure that judges the basic operating characteristics of the product or service, Your Answer: True CORRECT. 4, LEIS 4 company produces a batch of product A, and then produces a batch of product 8 using the same personnel and equipment. If they can make this transition very quickly they are said to have a high level of mix flexibility Your Answer: True Correct Answer: False INCORRECT. This scenario describes changeover flexibility 5. GED the purchasing department refused to consider any bids that could not guarantee delivery within a month of placing the order. This delivery requirement could be called an order qualifier. Your Answer: True oned.co.uklema._je_bozarth_intopscman_9/229/57292!146656972.cwrindex him! 118‘0170872022, 00:04 CORRECT. 6. SD an externally neutral alignment is /ess desirable than an externally supportive alignment. Your Answer: True CORRECT. 7. CLEINESD 8) definition, core competencies at the functional level cannot feed back into the business strategy. Your Answer: True Correct Answer: False INCORRECT, They can, in fact, this is known as closing the loop. 8. GEEEEEEED A company with a high level of delivery reliability should be able to meet an established delivery window. Your Answer: True CORRECT. 9. ED A firm's strategies should be aligned across functional areas. Your Answer: True CORRECT. 10. GEES ina competitive marketplace, no firm can sustain an advantage on all performance dimensions indefinitely. Your Answer: True CORRECT. E-mail Your Results My name is (frst last): E-mail my results to: E-mail address: Send as: DO me Text v hitps:lwps.pearsoned.co.uklema_je_bozarth_intopseman_!229/57292114655972.cwrindex html 28or10sr2022, 00:04 Your Results for “Trusso! O instructor Text v Om Text v D other Text v Het, E-mail Results Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(57292/14866972.culindex hil110912022, 00:08, Your Results for “Trusso! 'True/ False" Print this page: Your Results for: Site : Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) 60% Correct of 10 Scored items: Book Title: Introduction to Operations and Supply Chain econ timmmmma fo Management, 3/e (International Edition igement, 3/e (International Edition) 4 Incorrect: I 409% Book Author: Bozarth : Chapter 3: Process Choice and Layout Movs information about scori Decisions in Manufacturing and Services > Online Study Guide > True/False Date/Time August 31, 2022 at 6:36 PM (UTC/GMT) Submitted: 1, CEES you have a wide variety of products to manufacture, a production line is the best approach. Your Answer: True Correct Answer: False INCORRECT, Production lines are the best for producing a very narrow range of standard items. 2. EGE An ol refinery is a continuous flow process. Your Answer: True CORRECT. 3. EINES A fixed-position layout is used when workers do not have much mobility in a tight space, such as the driver of a bus or subway train. Your Answer: True Correct Answer: False INCORRECT, A fixed position layout is used when the product is fixed as in construction, shipbullding, or central air conditioning repair, 4. GEEEEEEEMD some universities assign advisors based on student major. Every student that is majoring in accounting or finance, regardless of last name, sees one advisor that specializes in those subjects. All psychology and sociology majors see a different advisor. This is 3 service application of group technology Your Answer: True CORRECT. 5. EEEEEED bell computers has a few possible hard drives, a few possible processor units, a variety of CD and DVD drives, etc. When you order @ computer from them they take the components you have chosen and build your order. This is how engineer-to-order oned.co.uklema_je_bozarth_intopscman_229/57293/14667008.curindex html 118110912022, 00:08, ‘Your Rasuls for “TruaFalsa’ Products are built. Your Answer: True Correct Answer: False INCORRECT, This is a make-to-order process. When customization occurs early in the supply chain products will tend to be more costly. Your Answer: True CORRECT. When customer contact is low, a service can be performed much in the manner of a product layout. Your Answer: True CORRECT. When your waiter disappears back into the kitchen to turn in your order he is backstage. Your Answer: True CORRECT. ‘The actual time between completions is referred to as the takt time of a line. Your Answer: True Correct Answer: False INCORRECT. The actual time between completions is referred to as the cycle time of a line. 10. Gla Service operations compete and position themselves in the marketplace based on three dimensions, nature of the service package, degree of customization, and degree of customer contact. Your Answer: True CORRECT. E-mail Your Results My name is (ist last): oned.co.uklema._je_bozarth_intopscman_/229/57293/14667008.cwrindex him!110912022, 00:08, ‘Your Rasuls for “TruaFalsa’ E-mail my results to: E-mall address: Send as: OD me Text v O instructor Text v Om Text v D other Text v Help all Results Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/223(5729/14867008.cwlindex hil110912022, 00.08 Your Results for: Site ‘Your Rasuls for “TruaFalsa’ 'True/ False" Print this page: Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 50% Correct of 10 Scored items: 5 correct: EEE 50% 5 Incorrect: II 50% Book Author: Bozarth Location on Si Chapter 4: Business Processes > Online More information about scori Study Guide > True/False Date/Time August 31, 2022 at 6:38 PM (UTC/GMT) Submitted: 1. Gir ‘A team of workers at a cafeteria maps the food preparation and serving process. This map is of a primary process. Your Answer: True CORRECT. When making a process map It is important to completely detail every step of all activities in the process. Your Answer: True Correct Answer: False INCORRECT, It is important that too much detail is not included in the map. One of the rules offered in the discussion is to "keep it simple, ‘A process containing multiple loops is probably less productive than one containing no loops. Your Answer: True CORRECT. ‘A company produces 10 units using two employees, each of which works an eight-hour day. The efficiency of the process is 62.5%. Your Answer: True Correct Answer: False INCORRECT. The productivity is 0.625 units per hour. The efficiency is unknown since we don’t know the process standard A college dormitory housing official tours the local four star hotel to study the reservation system and housekeeping services, This comparison is classified as process benchmarking oned.co.uklema_je_bozarth_intopscman_9/229/57293/14667044.curindex him! 118‘0108/2022, 00:08 Your Answer: True CORRECT. In order to determine why half of the faculty refuses to participate in the Faculty Senate, the ad hoc committee should use a fishbone diagram. Your Answer: True CORRECT. A professor is interested in examining the relationship between a student's midterm score and the number of homework problems handed in on time. The best continuous improvement tool to use would be the histogram. Your Answer: True Correct Answer: False INCORRECT. The best tool to use would be the scatter plot, which shows the relationship between two variables. Business process reengineering (BPR) is designed to change an existing process in an. incremental fashion. The process owners that use BPR should always feel that the process can be performed a little better than it currently is. ‘Your Answer: True Correct Answer: False INCORRECT. BPR is a radical redesign of business processes, not an incremental approach. Level 2 of the Supply Chain Operations Reference (SCOR) model divides SCM activities into the process types: Planning, Execution, and Enable. Your Answer: True CORRECT. 10. CEGEaB ‘The SCOR model requires that the information and physical flows required to plan, source, make, deliver and return a product are the same regardless of the product's degree of customization. Your Answer: True Correct Answer: False INCORRECT. A product that is made to stock will have radically different requirements than one that is made to order or engineered to order. hitps:lwps.pearsoned.co.uklema_je_bozarth_intopscman_31229/57293/14667044.cwrindex html110912022, 00.08 ‘Your Rasuls for “TruaFalsa’ E-mail Your Results My name is (first last): E-mail my results to E-mail address: Send as: O me Text v O instructor Tet v Om Text v O other Text v Copyright © 1995-2013 Pearson Education. All rights reserved. ‘Legal and Privacy Notice '¢_bozarth_intopscman_3/229(57290/14867044.culindex hil110912022, 00:10 Your Results for TrusFalest Your Results for: "True/False" Print this page Site Title: Introduction to Operations and Supply Chain Summary of Results Management, 3e (International edition) Book Title: Introduction to Operations and Supply Chain Management, 3/e (International Edition) 40% Correct of 10 Scored items: 4 Correct: MEL 403% S incorrect: TE 60% Book Author: Bozarth Location on Si Chapter 5: Managing Quality > Online Study Move information about scoring Guide > True/False Date/Time August 31, 2022 at 6:40 PM (UTC/GMT) ‘Submitted: 1 CED the performance dimension of quality addresses how long a product can go between failures or the need for maintenance Your Answer: True Correct Answer: False INCORRECT. The reliability dimension addresses this issue. 2. GELLER ttoney invested in training employees is considered an appraisal cost of quality Your Answer: True Correct Answer: False INCORRECT. Appraisal costs are incurred to assess quality levels; inspection is a prime example. 3B. GEEEEEEEB The zero defects view of the total cost of quality is that the total cost rises as the defect, level deviates from some optimal combination of prevention and failure costs Your Answer: True Correct Answer: False INCORRECT. This is the traditional view of the total cost of quality 4, GEEEEEEV Total quality management (TQM) and Six Sigma are equivalent, the latter is simply the latest name for the same set of techniques pioneered by W Edwards Deming Your Answer: True Correct Answer: False INCORRECT. TOM is oriented towards management while Six Sigma uses this philosophy but uses specific processes and tools for continuous improvement. 5. GEEEEEMD The lower the process standard deviation, the higher the process capability ratlo. Your Answer: True hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_3!229/57293/14667080.cwrindex html 18‘0108/2022, 00:10 CORRECT. 6. GED The process capability index is always less than or equal to the process capability ratio. Your Answer: True CORRECT. 7. ED Jimmy runs the machine that drills holes in the pivot arm on the hay balers. He wants to make sure that the holes are right on their target of 5 centimeters. The control chart that will track this is an X chart. Your Answer: True CORRECT. 8. EEEREEIEED Sandy opens a case of parts from the supplier and tests ten of them. Sadly, the number of defective parts exceeds the cutoff value of c=1, so the entire shipment Is returned. The supplier's production process is definitely out of control. Your Answer: True Correct Answer: False INCORRECT, There is a chance that supplier's production process is actually OK, The probability that this is the case is the producer's risk a, 9. LEIS the Taguchi approach to quality control resembles a goalpost; as long as the measurement of interest falls in-between the lower and upper specification limits, the output quality is fine, Your Answer: True Correct Answer: False INCORRECT. The Taguchi loss function dictates that a loss exists the moment a measurement of interest deviates from the target. 10. GEE the 150 9000 family of standards focuses more on practices than outcomes. Your Answer: True CORRECT. E-mail Your Results My name is (First last): hitps:lwps.pearsoned.co.uklema._je_bozarth_intopscman_/229/57299/14667080.cwrindex him!