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PREFACE
There is no denying it – work as we know physiological aspects of work as well.
it is going through a revolutionary and
Also explored is the journey of an office
volatile phase. Organizations and
undergoing digital transformation leaning
companies alike are grappling with the
heavily on data – the currency of the
after-effects of post-pandemic disruptive
digital era. When it comes to being
digitalization and ever-evolving employee
‘smart’, we retract our statement on
needs.
choice. It would do well for top
Work pre-pandemic had several management to follow and adopt digital
limitations brought to light in the wake of technology to power and accelerate their
unorganized work policies and traditional work.
workstyles. Hybrid working, healthy
This brings us to the metaverse - a
buildings, choice, and digital workplace
APARNA ANIRUDHAN boundaryless and boundless world born
Head Research solutions were at the brim, surfacing
out of providing an optimal experience in
post-pandemic to give way to renewed
entertainment but right now it is the
and purposeful ways of working.
cynosure of WHY people want to work –
Exploring the graph of HOW we used to the pull of choice and engagement. The
work shows a rather slow almost metaverse is set to reshape the world of
insignificant progress in terms of work and it will do well if organizations
employee choice and experience. The utilize it to beat the competition and help
pandemic was a trigger that helped build employee social connections along
pushed the conversation towards the with skills upgradation.
provision of choice in terms of also how
Many aspects of work are undergoing
we WANT to work.
uncertain change, and this chronicle is a
If you thought choice pertains to only the small yet comprehensive effort to guide
way we work, you would find you are readers and make them aware of the
woefully wrong. Choice in providing a new ways of working. It is also a guide for
green and healthy building benefits the leadership to make appropriate strategic
employees and the business alike, so far decisions regarding HOW their
SANDHYA LAKSHMANAN as to say the economic benefits of choice employees would like to work –now and
Manager - Research is evident in the rekindling of in the future.

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Welcome To Is Your Building How To Get To Meta Or Not


The Era Of “Choice*”? “Healthy”? “Smart”? To Meta ?

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The currency of the future work environment?


‘CHOICE’.

In today's workplace paradigm, choice is fast The Job-Demand-Control-Support2 model is


becoming a valued currency. Brain science1 a well-known theory that illustrates how job
also provides supporting evidence showing demands can cause stress for employees

Welcome To The Era Of


that we as humans crave certainty and such as heavy workload, role ambiguity, and
safety by taking control to create conditions job-related strain for employees with high
that reduce ambiguity. Most of us can agree psychological demands and low decision

Choice*?
that having choice in our jobs helps us be latitude. However, the model posits that
more productive, healthier, creative, and individuals can manage these stressors by
engaged. utilizing job skills that allow them to gain
*strings attached. autonomy and control over their work.
Choice, control, and autonomy are critical to
an employee's wellbeing, happiness, and Upon understating the evolution of when,
mental health, but also play an important where, and how work gets done, it is noticed
role in attaining organizational results. A that the choice available to an employee
“My team has been constantly studying the various changes in the psychology of well-designed workplace can enhance always comes with strings attached. By
working people to improve workplace design experiences in our existing projects. creativity and innovation; while a supportive realizing and addressing the pain points that
What we found is that people are missing their offices and they want to get back to work culture is equally, if not more, arise, the path to a better future workplace
their normal routine life. So, this is the point where organizations need to take important. It is also paramount to note that that provides, and champions choice in
those extra steps in redefining the workplace policies and design to safeguard
engaged employees have more control over terms of how we WANT to work can be
their people.”
their experiences at work. paved.
Shilpa Revankar | Co- Founder - ZYETA
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Orientation to the needs & desires of employees Computers enter the workplace

RIGIDITY > FLEXIBILITY


Private Office
1980’s - 1990’s

1970’s - 1980’s

1970’s - 1980’s
Perimeter offices. • Strict working times (“9-5 o’clock”) are replaced • The desktop computer reduces the space needed

POWER - LOW
by flexible intervals at the beginning and the end for storing documents.
Cubicles of the working day. • Improved document production, reproduction,
High panels, limited daylighting & views to the and storage.
• Not oriented towards the customer.
outdoors. • The arrival of laptops made it possible for work to
• No long-term elasticity on a monthly or yearly
Open Plan basis. be done outside the office, allowing employees to
Lower panels and greater access to natural light. • Schemes were not suited for shift work. work during travel and from home.

Activity-Based Working (ABW) Orientation to customers’ needs and wishes The Internet connects us all

RIGIDITY = FLEXIBILITY
1980’s - 1990’s

POWER - MODERATE
2000’s – 2010’s

Access to a wider range of amenity spaces focus • Shift of focus from the employee to the customer. • Ability to communicate improved drastically with
booths & enclaves. tools such as Email and instant messaging.

1990’s
• Focused on the accessibility of services for the
Coworking • Rise of telecommuting led to a decrease in
customers at any time.
Access to communal resources, amenities, and overhead costs for daily operation.
• Collective bargaining led to a decline in the
other companies. • Ability to market all over the world through
average working hours for full-time employees.
websites, banner placement, and search engine
Neighbourhood Choice Environment (NCE) • Companies extended their operating hours. optimization.
Wide variety of task-based settings for highly
mobile teams.
The economic efficiency orientation Cloud, Big data and IoT
RIGIDITY < FLEXIBILITY
1990’s – 2000’s

• Shift of focus to economic efficiency.

POWER - HIGH
• Intelligent automation with self-learning systems.

2000’s
Maker environments-Mobile Occupants • Progress in the organization of working times. • Digitization and unprecedented access to data.
Access to others, scrum spaces for creative and • Working time based on trust.
2020’s

• Redefined unhindered collaboration, anywhere


innovator teams. • Working time is no longer controlled by the and at any time.
Immersive environments employer or the time clock. • Improved productivity, innovation, and security.
Access to community, resources, amenities • Employees are held accountable for the • Completely remote mobile device management
Function-driven, human-centric experiential space. distribution and use of their working time. • Smart building management systems.

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Have employees quit quitting? THE BIG EXIT OR THE GREAT REFLECTION?

Have employees quit quitting? CHANGE OF PRIORITY


“The ‘Great Resignation’ is a term that describes the trend of the mass Influenced by changing priorities- to re-analyze
voluntary exit of employees from their employment obligations. The term was how work has a place in a person’s lives.
brilliantly coined by Anthony Klotz, a management professor. Many believe
that this trend of workers voluntarily quitting their jobs began in early 2021 due
to the Covid-19 pandemic, but the pandemic may have simply accelerated an
already occurring problem. According to the Analytics India Magazine (AIM) 3 CHANGE OF LIFESTYLE
Temporary shift in place triggered pre-
pandemic to a family-oriented and flexible
lifestyle
Indians quit Increase in open
4.4 their jobs in
47.1% jobs requirement in
MILLION September
2021
June 2021 compared
to June 2020
CHANGE OF MIND WHAT IS DRIVING
This change has affected women
more, a forced choice to quit jobs THE GREAT
Who is Causing the Great Resignation? to prioritize caregiving. RESIGNATION?
The great resignation does showcase a generational divide.

➢ Workers who were making more money and were more

BOOMERS likely to be in a position of seniority before the


pandemic.
CHANGE OF HEART

GEN-X
➢ Workers with homeownership commitments and other Increased movement of employees
long-term financial entanglements seeking financial between sectors with lower waged jobs
stability. showed a higher quitting rate.
ARE STAYING PUT.

➢ Younger workers who were paid less and often in lower-


MILLENNIALS tier positions.

GEN-Z
➢ Workers who were more likely to be terminated or laid CHANGE OF PREFERENCE
off in difficult economic times or during company Increased focus on safety and wellbeing has
restructuring before the pandemic. deterred employees from returning to work.
ARE LEAVING
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CHOICE + CONTROL = A SATISFIED EMPLOYEE

By understanding the root causes behind the great


resignation, it is evident that employee choice and control
over how, when and where work gets done paly a significant
role in their decisions. The solution to theses issues lies in
being an organisation that champions choice. What makes PHYSICAL
an organization an employer of choice is its potential to WELLBEING
recruit and keep the top talent with favorable organizational
culture, leadership styles, and employee engagement. These
contribution allows organizations to experience greater
productivity, great profitability, lower turnover and less
absenteeism.
COGNITIVE EMOTIONAL
WELLBEING WELLBEING

HOW WE
WANT TO
WORK

WORK-LIFE BALANCE RECOGNITION

OPPORTUNITY EMPOWERMENT &


FOR GROWTH AUTHORITY
FAIRNESS

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Champion choice by not just giving employees a place to


work, but a workplace where they feel SAFE.

Is Your Building “Healthy”?


In response to an increasing body of who inhabit the spaces and resources
evidence, employers, building owners, consumed during the whole life cycle of the
designers, developers, and investors building.
throughout the world are understanding that
Sustainable buildings and green living have
office design affects the health and
been popular for years now, but do they
wellbeing of occupants in many ways.
mean the same? Are these terms
Employees are the most valuable resource
interchangeable? Do they rely on the same
in most organizations, typically accounting
“The pandemic has rewired us in ways that health and wellness are of topmost concept? And where does the latest focus
for 90 percent of business operating costs,
priority in every field. Which should have always been! But the factors are on healthy buildings and wellness/wellbeing
so even a small improvement in productivity
dominating particularly in workplace design, as offices will have to transform to environments factor into all of this?
can have a major impact on the profit and
build trust in their employees. I hope people start understanding the importance of competitiveness of any business. The following segment delves into factors
investing in the health of employees. This is the most crucial time to reconfigure and considerations that bind and
and redefine spaces with extra emphasis on design that promotes, wellbeing, While designing workspaces it is imperative
differentiate all these concepts while
mental health, and safety.” to understand how to implement strategies
throwing light on what we should focus on
into our designs that consider the people
Tanvi Kesarwani | Architect & WELL AP - ZYETA. while designing a future workplace.

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1950s - solar energy was used (on an extremely small- 1990s - Sustainable architecture has become part of 1970s - a high prevalence of symptom complaints
scale) clearing a path for the solution of solar panels the world's sustainability system. among the occupants of many buildings was reported
twenty years after the fact. in several countries,
1970s - At the time of the energy crisis, the green 2002 - The concept of "sustainable consumption and 1980s - This has been termed Sick Building Syndrome
building moved from innovative work to the real world. production" was introduced. by a working group of the World Health Organization.

“ Buildings designed, implemented and managed in a “ Meeting the needs of the present without “A state of complete physical, mental, and social well-
manner that takes the environment into account, it compromising the ability of future generations to meet being and not merely the absence of disease or
reduces the building's impact on the environment their own needs.“ infirmity".
while minimizing construction and operating costs.”
- William Reed’s - The World Commission on Environment and Development -World Health Organisation

Focused on the current state Term used mostly for Focused on the distant future for the building and its Focused on the distant future for the building and its
process or product that has little impact on the components occupants
environment

Minimizes the environmental impact due to the design Look at a building’s whole life cycle, from crib to grave Look at a building's whole life cycle, from crib to grave
procedures. (including demolition or disassembly) (including demolition or disassembly)

Hard to achieve a suitable emphasis on human health Hard to achieve a suitable emphasis on human health Support and protect health ethos for better wellbeing

A healthy building is green and sustainable.


Green is a subset of sustainable Sustainable includes green It also contributes to improving the mental state of
its occupants through its design characteristics.

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DESIGNING SPACES THAT CARE

Design spaces that encourage movement and


allow for collaboration among employees as well
as spaces to unwind

Utilizing natural daylight conserves energy,


improves well-being, and increases productivity.
And manipulates shape within the design.

Good IAQ is a mandate when 90% of the time is


spent indoors and is direct betterment of comfort,
health, well-being, and productivity.

An acoustically sound office — through the


application of acoustic materials- provides fewer
distractions and is designed along with quiet
spaces for people to work.

View of and a connection to nature radically


improve employee's mood and is proven to
increase productivity.

Colors, textures, and materials play a vital role in


welcoming employees to the office and keeping
them calm throughout the day.

Location of the workplace with lesser commute,


with easy access to public transportation, and
with greener options of transit matters.

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Up your healthy workplace game by leveraging the


ultimate smart building technology solutions.

How To “Get Smart” In the highly connected world we live in,


technology influences and impacts almost
every decision we make. Big Data, Artificial
technology to optimize the facility’s
performance. Building systems, including
heating, ventilation and security, are
Intelligence (AI), and the Internet of Things equipped with networked sensors that
(IoT) have enhanced our connected world continually provide information about the
and helped us understand more about the condition and performance of those
spaces we inhabit. The goal of these systems.
systems is to put our offices to work and
The data that architects and analysts are
“Just like how evolution has been a part and parcel of our lives in biology and empower businesses to better understand
collecting from these spaces is helping to
nature, in technology, there's always an evolution from a predecessor. In the case their design decisions, real estate
transform workplace design into something
of the digital twin, it is the CMMS platform. The digital twin takes it one step further investments, and most importantly- their
with the incorporation of sensors, resulting in the collection of insightful real-time that is ultimately more efficient and
own employees in addition to providing the
data that can increase productivity and ease project lifecycle management.” desirable. The notion that live information
best possible work setup.
feeds can teach us that the way we design
Amit Prakash | Co- Founder - ZYETA Smart buildings, or smart facilities, are those things could become smarter is the next
that use information and communications step in our ever-evolving design process
technology-based systems, services and with the introduction of the smart digital twin.

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THE SMART DIGITAL TWIN

A Smart Digital Twin is an incredibly powerful spatially-aware data model of an entire smart building
environment. But most importantly, because everything is run within a virtual model, a Digital Twin
allows for rapid ideation, prototyping, and business case validation in a near-risk-free environment.

IOT Platform Data Analytics

Drones

Real, near-real time or Processing of


on-demand generation information for
of information selected applications
Sensors Intelligent Building Management

Raw or unprocessed information


Cameras (to build digital replicas)

Feedback on intervention flows


(through actuators with varying levels of automation)
PHYSICAL ASSET DIGITAL TWIN
Actuators

Site, Space, Equipment, Systems, Building information model


Sensors, Actuators, Reality (3D, 4D, Engineering Model)
Capture Technology AR, Reports, Dashboards

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UNDERSTANDING THE SMART DIGITAL TWIN

Some of the highest expectations around digital twins come from having the ability to use a high-precision version of an asset to simulate, evaluate, and predict the future. For the
digital twin to symbolize this, the inclusion of GIS data about the asset and GIS framework around the asset becomes essential. The Geospatial network connects various types of
data and systems to form a unified perception that can be obtained throughout the project's life cycle. As new applications of smart building systems and IoT technologies are
developed, the advantages that smart buildings offer over conventional ones are growing in number

• Security and access control


• Automatic facial recognition
ASSET LAYER BUILDING SYSTEMS LAYER • Meeting and desk booking applications
• Interactive wayfinding applications
BIM / AIM Building Sub-Systems BUILDING • Employee tracking system
Digital Asset Register Systems integration
Geolocation USERS • Personalized ambiance control
Integrated service platform
Asset Lifecycle • Enhanced occupant experience
Static & dynamic data Automation

• Automated tactical & operational decisions


• Minimize carbon usage
• Reduce operating expenditure
SEAMLESSLY • Advanced cause and effect modelling
INTEGRATED LAYERS BUILDING • Dynamic response to change in usage
OF A DIGITAL TWIN MANAGEMENT • Performance monitoring of individual device
Automatically schedule maintenance
DIGITAL TWIN •

• Building performance insight


PEOPLE LAYER ENTERPRISE LAYER • Live data on data occupancy and amenity
People flow Operational flow demand
Behavior Modelling Business model flow • Data on wellness and physical activity of
Wellness Portfolio management employees
Productivity Building data management HEADS OF • Monitoring organisational health to reduce
Experience Management Financial models REAL ESTATE absenteeism
• Digital dashboards of organisational
performance and building operation.

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Get smart and versatile in the meta workplace!

The internet is being reimagined and over everyday life as entertainment, but it took a

To Meta Or Not To Meta? the next decade, there will be a complete


transformation in the way businesses
operate and the way we do work.
global pandemic to speed up its embrace by
work culture. As the metaverse is gaining
widespread popularization many
organizations have already started exploring
The whole world is witnessing a major shift
the possibilities to secure their place in the
from the real economy to the digital
virtual world. Whether they're building virtual
economy, and the integration of these two
headquarters, factories, retail stores, or
has been accelerated drastically since the
products, companies are beginning to invest
global pandemic. This is where the
“The metaverse has endless capabilities. Especially in this post-pandemic setting in the digital twins of their entities in
metaverse comes into play, by performing as
where everyone is looking to find flexibility through remote work while still craving anticipation of the metaverse continuing to
a digital twin to our universe and our reality.
the bump-into experiences one gets at a physical office. This realm of advanced gain traction across the business landscape.
This digital realm is further an intricate
digital transformation will be the flag bearer of future workplace experience.” agglomeration of digital twins of tangible With the influx of newer technologies and
things that will eventually be used for design tools, the metaverse has evolved into
transactions and optimizing business animations, immersive 360° renderings, and
Sachin Krishnan | Head - Digital Experience - ZYETA processes. even live simulations that help users
navigate the metaspace.
The metaverse began emerging into
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THE EVOLUTION OF THE METAVERSE

~ $500 million ~ $250 million ~ $11 million


2022
Touchcast launched MCity an enterprise metaverse
platform where companies can construct a virtual hub
Metaverse real estate daily trading volume of XR headsets shipped
where employees can have meetings and collaborate
sales NFTs at peak worldwide

2021 2017 2016 2014 2009


Introduction of Microsoft Microsoft acquires Microsoft releases Gavin Wood – co founder Bitcoin is released.
Azure. Facebook becomes AltspaceVR. HoloLens, its augmented of Ethereum – defines
Meta. reality headset Web3.

1975 1992 1999 2003 2006


VIDEOPLACE is released Author Neal Stephenson The Matrix, a movie Second Life is formed. Roblox, a multiplayer
and is considered the first coined the term imagining humanity inside More than one million game platform is released.
interactive VR experience. “metaverse” in his novel a virtual reality active users currently. More than 55 million daily
Snow Crash active users currently.

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DECODING THE METAVERSE

Today’s metaverse is made up of ten layers 4, which fall into four categories.

Content:
First-party content, developer content, creator content & user generated content.
Applications:
Tied to specific metaverse use cases—learning, collaboration, events, industry
specific applications.
Virtual worlds:
Environments where large number of users can gather, interact, create, and move
in and out different experiences.

Access and discovery:


Browsers, search/visual search, app stores, in-app storefronts.
Creators/3D development platforms:
Design, game engines, AI services, creator tools.

Devices, OS and accessories:


Device hardware, components, accessories/peripherals and OS layers that are
part of the human interface layer.
Infrastructure:
Underlying infrastructure across cloud, semiconductors, networks, etc that powers
the metaverse.

Security, privacy, and governance:


Security, identity and data governance, privacy, and content moderation platforms.
Identity:
Platforms that manage digital identity, avatars and social graphs.
Payments and monetization:
Platforms and tools (advertising, asset stores) to enable the metaverse economy.

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LET’S GET META!

While still nascent in many respects, of employees are open to using digital
the metaverse has a very promising 52% immersive spaces in the metaverse for
future with regard to work. The meetings or team activities
emergent metaverse provides an
opportunity for organizations to reset
of employees are open to representing
and transform the balance in hybrid
and remote work while promising to 47% themselves as an avatar in meetings in the
next year.
bring new levels of social connection,
mobility, and collaboration to a world
of virtual work. According to recent of Gen Z and 48% of Millennials envision
research on future work trends 5 51% doing some of their work in the metaverse
in the next two years.

THE META
WORKSPACE

INCREASED TALENT
FLEXIBILITY RETENTION

NEW JOB REIMAGINED TRAINING


OPPORTUNITIES & UPSKILLING

ENHANCED REMOTE COLLABORATION


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CONCLUSION

CHOICE MATTER?
ENVIRONMENTS BE HEALTHY ?
WORKPLACES GET SMART?
YOU META?

The answer to all these questions - a resounding YES!


The economic theory known as ”creative destruction” assumes that long-standing
arrangements and assumptions must be destroyed to free up resources and energy to be
deployed for innovation. With the disruption the global pandemic had caused, forward- thinking
organizations need to adapt to technological advancements and adopt re-evaluated policies that
are employee- centric, to not just survive but thrive.
The current workplace already looks vastly different from what we could have imagined just a
couple of years ago. The world is steadily progressing towards a humane and tech- enabled
future and there is no turning back. The only way to keep up is to

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REFERENCES AND CITATIONS

Primary reference sources:


1. Born to Choose: The Origins and Value of the Need for Control.
Retrieved from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2944661/
2. Job Demand-Control-Support Latent Profiles and Their Relationships with Interpersonal
Stressors, Job Burnout, and Intrinsic Work Motivation
Retrieved from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7765581/
3. Study: Analytics and Data Science Jobs in India: June 2021
Retrieved from: https://analyticsindiamag.com/study-analytics-and-data-science-jobs-in-
india-april-2021/
4. Value creation in the metaverse
Retrieved from: https://www.mckinsey.com/business-functions/growth-marketing-and-
sales/our-insights/value-creation-in-the-metaverse
5. Great Expectations: Making Hybrid Work
Retrieved from: https://www.microsoft.com/en-us/worklab/work-trend-index/great-
expectations-making-hybrid-work-work

Image references:
A. Welcome To The Era Of Choice*
All images courtesy and graphics © ZYETA
B. Is Your Building “Healthy”?
All images and graphics © ZYETA
C. How To “Get Smart”
All images and graphics © ZYETA
D. To Meta Or Not To Meta?
Graphics © ZYETA
Image courtesy – Google.

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About ZYETA

Zyeta is an integrated workspace design and build services firm that specializes in delivering exceptional
workspace interiors that leverage the latest thinking in design, workforce optimization, and the environment.

With our unique combination of people, process, and technology, we strive to provide our clientele with
unparalleled value. Zyeta provides its turn-key services for leading organizations across a spectrum of
industries.

We transform raw space into award-winning, next-generation offices, clean rooms, data centers and more. We
focus on large-scale and mid-size office design and build company projects for a diverse international clientele
that includes both global enterprises as well as early-stage companies, having successfully completed
hundreds of projects across India and beyond. The company is privately held by executive management.

Website URL: https://www.zyeta.com/

Copyright © ZYETA

Information contained in this publication has been obtained by Zyeta from sources believed to be reliable.
However, neither Zyeta nor its authors guarantee the accuracy or completeness of any information published
herein, and neither Zyeta nor its authors shall be responsible for any errors, omissions, or claims for damages
including exemplary damages, arising out of use, inability to use, or regarding the accuracy or sufficiency of the
information contain in this or any Zyeta publication.

This publication is intended to be used for general information only.


All products and company names referenced herein are trademarks™ or registered trademarks® of their
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