NSG 310 Topic 7 DQs

DQ 1
What effective and ineffective therapeutic communication techniques have you experienced
within different age groups? What changes will you use in your practice to provide therapeutic
communication?

Communication is a human-to-human interaction in which one person conveys meaning,

information, a message, emotions, and/or beliefs to another person or group of people.
Communication happens, which leads to connectedness and interrelationships between and
among humans. Only behavioral clues such as crying and smiling allow infants to communicate
and transmit information to others. They can't process communications from others unless they
include message indications like cooing, a light touch, or a facial expression like a grin. Because
young children, such as toddlers and preschoolers, have a limited vocabulary, they are unable to
comprehend spoken messages unless they are basic and appropriate for their age. Active
listening is a crucial component of effective communication (Burke, 2014). Attentive listening
entails much more than just hearing, and it also entails being silent while listening to words.
Active attentive listening is not a passive activity; it involves the nurse hearing, processing, and
purposefully comprehending the client's words, as well as contextualizing these words in the
context of the client's situation and the nonverbal communication that the client sends while
verbally expressing some message to the nurse. Silence, like listening, is a deliberate active
process rather than a passive one. Message senders and receivers take use of brief moments of
quiet to consider and reflect on the entire meaning of the received message, as well as how to
respond to the sent message with feedback. Focusing with the client is a therapeutic
communication method used by nurses and other members of the health care team to help the
client focus on and pay attention to the issues at hand, which should correspond to the client's
priorities.

Burke, A. (2014). Therapeutic Communication: NCLEX-RN || RegisteredNursing.org.

Registerednursing.org. https://www.registerednursing.org/nclex/therapeutic-communication/

University of St Augustine. (2020, February 27). The importance of effective communication in nursing.

University of St. Augustine for Health Sciences. https://www.usa.edu/blog/communication-in-

nursing/

‌Reply 1

Hello Olivia,

I really enjoyed reading your reply about effective and ineffective therapeutic communication
techniques that you have experienced within different age groups. Communication serves the
purposes of inquiring, informing, persuading, entertaining, requesting, and investigating. One or
more of the following purposes can be served by a single message: To transmit facts or an
opinion, such as "I have a headache," or "I am here to administer medication to you." To ask for
information, an opinion, or behavior, such as "Are you allergic to penicillin?" or "Tell me more
about the injury," or to express social recognition, such as "Hello" or "Good morning." I also
tend to talk a little too fast, and sometimes too slow, which can cause confusion to some people.
Overall, very good reply.

Kreps, G. L. (2016). Communication and Effective Interprofessional Health Care Teams.

Clinmedjournals.org. https://clinmedjournals.org/articles/ianhc/international-archives-of-nursing-

and-health-care-ianhc-2-051.php?jid=ianhc

‌Reply 2

Hello Monika,

I really enjoyed reading your reply about effective and ineffective therapeutic communication
techniques have you experienced within different age groups, and what changes you would do as
a nurse. Both physicians and researchers are interested in communication challenges, especially
since patients have grown increasingly aware about their conditions and participating in
decision-making processes during the previous few decades. Improving communication can have
a number of tangible benefits, such as facilitating the description of symptoms, thereby
increasing diagnosis accuracy and a better understanding of medical indications; providing a
reliable tool for detecting the emotional states of the patient and orienting him/her toward the
most appropriate therapeutic measures; and identifying the patient's needs, perceptions, or
apprehensions regarding the disease and the treatment; and providing the opportunity to identify
the patient's needs, perceptions, or apprehensions regarding (Popa-Velea & Purcarea, 2014).

Popa-Velea, O., & Purcărea, V. L. (2014). Issues of therapeutic communication relevant for improving
quality of care. Journal of medicine and life, 7 Spec No. 4(Spec Iss 4), 39–45.

Reply 3

Hello Kylee,

Your reply about effective and ineffective therapeutic communication techniques have you
experienced within different age groups. People use communication for a variety of purposes in
their daily lives, including work, social and recreational activities, community involvement,
personal relationships, and addressing basic necessities. With normal aging, several of these
functions change. Communication abilities alter subtly as people age, at least in part as a result of
changes in physical health, despair, and cognitive loss. Hearing, voice, and speech systems all
undergo physiologic changes as people age. Speech features such as voice tremor, pitch,
speaking tempo, loudness, and fluency can be used to estimate a person's age with reasonable
accuracy. Some linguistic skills are preserved, while others deteriorate. Vocabulary, grammatical
judgment, and repetition ability, for example, remain largely steady with age; nevertheless,
comprehension of complicated sentences and naming abilities may deteriorate.

Yorkston, K. M., Bourgeois, M. S., & Baylor, C. R. (2010). Communication and aging. Physical medicine
and rehabilitation clinics of North America, 21(2), 309–319. https://doi.org/10.1016/j.pmr.2009.12.011

DQ 2

What do you as an individual see as a communication technique that transcends all age groups?
Provide examples.

While verbal communication is vital, nonverbal communication has been used by humans for
thousands of years before we gained the ability to communicate with words. Nonverbal
communication is a method of conveying information without using words. Rather than seeing
nonverbal communication as the polar opposite of or distinct from verbal communication, it's
more accurate to think of both as part of the same system. Although verbal communication can
occasionally fill in the gaps left by nonverbal displays, we often place more faith in what
individuals do than what they say. This is especially true in times of stress or danger, when we
rely on ancient ways of thinking and acting that evolved before our capacity to talk and write.
Hugging, kissing, smiling, or holding a child's hand affirms a child's positive trust. Negative
nonverbal communication is just as common and normal as positive nonverbal communication.
Frowning, wiggling fingers, turning your back, and other facial expressions all have an impact
on how a youngster perceives emotions and his surroundings (GoodTherapy, 2016). Nonverbal
communication is vital to employ with Alzheimer's patients for a variety of reasons, not the least
of which being that spoken and written language becomes more difficult for them. It's also due to
the fact that dementia-related conditions make it difficult for the patient to understand others.

GoodTherapy. (2016, April 14). Nonverbal Communication. GoodTherapy.org Therapy Blog.

https://www.goodtherapy.org/blog/psychpedia/nonverbal-communication

‌Reply 2

Hello Michael,
I really enjoyed reading your reply about what do you as an individual see as a communication technique
that transcends all age groups. Effective communication is key when talking to anyone. It is critical, as a
nurse, and as a human being, to learn and understand how one comprehends certain words. Some of your
patients may be more sensitive than others, and some of your words can hurt them whether you think so
or not. Just because someone is just a little more sensitive than you, does not make them less human.
When talking to others, you should try to put yourself in their shoes, and look at the situation from their
perspective and not just your own. Everyone takes things differently depending on their situation in life or
even just what they are going through that day. This is why communication is soooooooo important when
dealing with human beings in any state of age.

Van Hook, S. R. (2011). Modes and models for transcending cultural differences in international
classrooms. Journal of Research in International Education, 10(1), 5–27.
https://doi.org/10.1177/1475240910395788
‌Reply 3

Hello Kylie,

Your reply about what do you as an individual see as a communication technique that transcends
all age groups. Communication skills are essential for success in the workplace, regardless of the
position you hold or the industry in which you work. Every profession necessitates human
interaction, whether with coworkers and bosses or with clients and consumers. Developing good
communication skills can assist you in facilitating these relationships with others, allowing you
to work more efficiently and effectively. I liked how you talked about nonverbal communication
and how that is honestly one of the most effective ways of communication. Looking at cues that
are given off by toddlers is another good way to communicate. Overall very good reply.

Van Hook, S. R. (2011). Modes and models for transcending cultural differences in international
classrooms. Journal of Research in International Education, 10(1), 5–27.
https://doi.org/10.1177/1475240910395788