CHAPTER 4

CONCLUSIONS AND RECOMMENDATIONS

Using questionnaires that was distributed to the managers and subordinates in their respective

organization, the researcher has formulated conclusions and recommendations for effective leadership

style in fine dining restaurants in Baguio city. In this chapter, conclusions discussing about dominant

leadership styles being practiced in fine dining restaurants, effective leadership styles used in front-of-

the-house and back-of-the-house in terms of operation standards and managerial effectiveness of

dominant leadership style contributing information together with the recommendation for future study

and progress and enhancement of the data presented in this study.

Conclusions

Fine Dining restaurants are gradually leaning towards a significant change and adopting a more

mainstream approach. As stated, restaurants managers and leaders should be discerning to these

changes and embrace necessary changes to cope up with the taste of their modern customers.

Managers should be particular with their relationship with employees on how they lead them towards

the growth and productivity of their fine dining restaurants. Based on the information gathered using

the questionnaires, the researcher concluded that:

1. There are 2 dominant leadership styles that exist in the fine dining restaurants; Autocratic and

Democratic leadership style.

2. There are 2 effective leadership style based on FOH AND BOH division. The managers should be

flexible and have the acumen to recognize how to implement and when to use it.
 3. Fine Dining restaurant operation has dramatically changed, managers and leaders should be

quick on the uptake to lead their employees to deliver the best food, service and experience.

RECOMMENDATIONS

All the innovations and changes of how fine dining is presented and established may be provocative for

some traditional fine dining restaurant managers or owners. But at the end of the day, they may need to

set aside their personal characteristics to continue and acclimate to these modifications of our times.

In line with the conclusions mentioned above, here are the researcher’s recommendations:

1. Develop a clear approach on how to effectively use the dominant leadership style and

implement the appropriate approach on the 2 sections of the fine dining restaurant.

2. Adopt the most effective leadership style using the response of the different department of the

organization. Using this research as a guide, process certain methodology to create a

harmonious business operation towards the progress and productivity of the restaurant.

3. Use the research study as a toll in leading and guiding their FOH and BOH employees towards

the gradual changes of the hospitality industry trend. Clearly, employees in each department

have different perspective and expectations on how their managers will lead them in reaching

their organizational goal.

STRATEGIES IN USING THE EFFECTIVE LEADERSHIP STYLE IN FINE DINING RESTAURANT

AUTOCRATIC/AUTHORITARIAN LEADERSHIP STYLE

FOR FOH:
 1. Set a tested and proven decisions that the employees will readily accept and

implement.

2. Create a standard operating procedure that will be implemented round the

clock for frontliners.

3. Exude the highest standards and self-determination where employees could

take as a role model or live by example. Dealing with customer complain is taking responsibility,

if encountered, deal with them most of the time, when your employees sees that, they will

avoid possible circumstance in the future.

FOR BOH:

1. Create a solid schedule in keeping your products in the highest quality and follow them

religiously. This creates a routine for employees to monitor when the manager is not around.

2. Establish a systematic approach on procuring and receiving restaurant products. Make the

employees realize that quality is above all and should not be compromised. That practice sets

the tone that being particular and demanding about what we give to our customers is as equally

important in selecting their employees, which could boost the morale of their subordinates.

DEMOCRATIC LEADERSHIP STYLE:

FOH