Unit 6 |. Comparing offers A| Introduction the text below and complete it using words from th how - what: where “whether - when - wich ‘when a number of offers have ben obtained, itis necesary © compare them arefuly to decide which isthe most advantageous. Obviously prices pe aan sacit is not the only consideration, fi favourable are the stipulated com aaron of payment? i discounts do the various companies offer on what order avers atferent terms of delivery forthe various offers also affect che etal via price. A further point to consider is the companies can supply wine Sou need the products Finally, lu relevant, depending on the syPe of product, ‘Puarantees nd the availability of aftersales service wil be important factors determining ft option you choose, Work with a partner. Search the in what tab! and discuss your decision with a p et to find are available. Choose a tablet PC fovaayUnit 6 | Comparing offers B | Activities 1 Comparing written information ‘Yay! Event Management GmbH are planning to purchase three new interactive ‘whiteboards for presentations and training purposes. One should have a 70” screen, the others a 64” screen, Julia Ohrt has requested information by tele- phone and has received three offers. Study offer Dear Ms Ohrt “Thank you for your telephone enquiry of this morning. I am pleased ‘to quote you the following prices: gry TEM UNIT PRICE TOTAL 1 DigiCtass 7552 €238000 -€2,38000 7Oinch interactive white- board, dual touch system, inel. speakers and T501 projector DigiClass 7331 € 192000 6éeinch interactive whiteboard, incl. speakers and 7301 projector € 6,020.00 All our whiteboards come with a pack of presentation software. Our products carry a two-year warranty. We offer customers the ‘opportunity to extend the warranty period for €35 pa. Our online customer service is available 2417 Please find attached our latest catalogue and a lst of delivery costs for European destinations. Please do not hesitate to contact me if you have any further questions. Best regards Jonathan Funes jonathan@digiclass..comUnit 6 | Comparing ofers offer2 Dear Ms Ohrt “Thank you for your interest in Texx interactive whiteboards. We are sending you our latest catalogue as a PDF attachment and are very pleased to give you the details of our quotation re ‘The boards are supplied with integrated loudspeakers and projectors. All our products carry a two-year warranty and a free replacement service is available. Our tethnical helpline is available Mon to Sat between 9am and 8pm. Our prices include delivery. Payment isto be made 14 days after date of invoice. | Please contact me on Derek@customerservice-texx... aol.com if you have any queries, Regards Derek McNeill, offers ae | mankyouforyourintezest in our interactive whiteboards Lam heppy‘o tach | | our latest catalogue and quote you the following prices: | | qv mem UNIT PRICE om { }2 Vectronics XC3 €173000 €2,460.00 64" sereen, incl. integrated oud- \ speakers and setup software | 1 Vectronics TL70 €1880.00 € 1880.00 | 70" screen, inc. integrated louse speakers and setup software j (3 tlumino Pl projectors €32000 €960.00 | € 5,300.00, We have a warranty period of 1 year. For delivery charges please consult the last page ofthe catalogue attached. Please contact me on 0081 103564732. fyou ‘need any further information | Yours sincerely Sofia van Tienena Unit 6 | Comparing offers Phrases: Comparing interactive whiteboards IHIhad to make a choice '@ go for the... because _itoffers the best value for money. ick Itis cheaper than opt for of the good customer service. Yes,lagree the... Ischeaperthan the .., but the warranty period is shorter. As faras delivery charges are concerned the .. isa much better option than the . customer service is Ain all think the .. is the best offer because Julia Ohrt has drawn up a table withthe relevant information on the 64” whiteboards and the services/conditions offered. Example: ‘Question: Which is the cheapest whiteboard? ‘Answer: The Vectronics XC3 isthe cheapest whiteboard. 4, The warranty period for the DigiClass 1331 is two years. 2. DigiClass offer customers the opportunity to extend the warranty period. 3, The Texx whiteboards are supplied with integrated loudspeakers and projectors. 4, The unit price of the Vectronics XC3 is 1230 € 5, The Texx helpline is available Monday to Saturday, 9am to 8pm. Specifications Digiclass 7331 Vectronies x3 unit price € 182000 £13300 integrated loudspeakers yes yes yes integrated projectors yes no yes warranty period 2ears 2years customer service online 24/7 helpline Mon-Sat, helpline gam-8pm delivery included no yesUnit 6 | Comparing offers 2 Comparing information obtained by telephone isten to Julia Ohrt and her colleague Siobhian O'Leary from the Dublin brar of Yay! discussing the whiteboards. Say which statements are correct. ‘The VeetronicsTL70 is the best option for Julia because | itis the technically most advanced 70” screen whiteboard. itis supplied with set-up software. the delivery charge is low. Siobhan would go forthe DigiCass T331 because it comes with a wide range of learning software, its the best whiteboard for presentations. ithas a two-year warranty. Interms of customer service Siobhan thinks DigiCiassis the best because they offer a comprehensive on-site repair service. they have an online help service. their online customer reviews are excellent. After her talk with Siobhan Julia willbe ordering the whiteboards straight away. ‘sending a memo to her financial director. seeing Siobhan at her office in Dublin. Helmut Niemice head ofthe Financial Department at Yay! questions why Siobhan O'Leary ‘Should buy the DigiClass whiteboard which s far more expensive than the Vectronics XC3- He has written a meme to Siobhan explaining his point of view. Read the memo below and complete it using the words from the box There are more words than gaps. advantage - decision -diference- funds - however «including informed = justly located - opted prefer: problem = purchased - purposes total: unit ‘rom: Helot Niemicz, Finance Department ‘Siobhan Oleary of whiteboard {cC'Julia Ob Hello Siobhan Julia bas fll me that you would prefer the DigiCless T331 for your offices in Dublin. Ihave looked at the details again and figured out that there would be a price fj amounting to €320 between the Dig (lass 1331 and the Veetonics XC3, which is the whiteboard that we ‘have (El for here in Dasseldor. Let me explain the details: the lll price for the Vectronics is €1230. Delivery from Rotterdam to Dublin would amount to €55. The projec: tor, which we would buy from Quipp. a company lf in Cork, ireland, costs € 250 lf delivery. The [Pl would come to €1535. The total cost {for the DigiClass T231 would be € 1855 (incl. €35 delivery). “While | appreciate that the range of software for training © wouldUnité | Comparing offers definitely be a huge fr for you, I would find it difficult to fo the price difference at our next general assembly. Pam sure that similar software can be downloaded from the Internet (or ji from a different source. tf you stil fel thatthe DigiClass isthe best option for your offices you would have to settle the balance of €220 from you own Jhease let me know about your decision ASAP so that we can place the order. est regards Helmut 3 Making comparisons in memos You are Nadfhe Fischer. You work in the cental purchasing department of an Jaternational company whose head office isin Germany. Sidney Parker, the manager of your branch office in Scotland, has sent you the following memo ‘with attachment, | seom: sity Panes alnbuep Tnudin chen pchaing vt bate Bakjce Replacement a oe chs | $cthment: Compas Dear Nadine mafia have ase te subj ofc cis ence ain. YESEE | Fa a ee eyed sek bcs sus tak bl Fe ay ame raat hee we a oe taen te rouble eC | the last three years’ sickness absence rates and found that 18 % of the aE osm enpi avo Wor We | mee Stote tm sw eth srgenom oe | eee toimproe be soto | tase mare waht yeas ago when we fine nved | Ours char wer worm out sited and unsghly andi ia at oe repaced th ishign ume tat we aoe he selection down tise Poe et raw nam The) es aa | ena tute let cae wesc he | Seoched ble seated ae syou woul tak the nPop aio Best wishes SidneyUnit 6 | Comparing offers Attachment to the memo: © Specifications Wall Street 500 Seat width 490 mm Seat depth 450mm Back height yes adjustment Back locking for reclining support fabric colours available Tpositions blue, black, grey £10700 Price (incl. VAD) 4 Giving presentations = Venture XXL 470mm 450 mm yes no 0 5 positions red, green, black, grey, blue, orange £85.00 charcoal, aqua, peat, burgundy, ‘You are about to hear a presentation on German wines given by James Turquand ofthe British Wine Importers’ Assocation. First match the words on the left with the explanations on the right. 4, you will have ample opportunity 2. vineyards 3, perch 4, medieval casties 5, rustic fare 6. hospitality 7. vintners 8, foothills 9, hal-timbered houses 40. the wines are unrivalled . looking after guests ‘wine producers small houses with a wooden frame others cannot compete fields or hillsides where wines are grown like a bird sitting on a branch castles from the Middle Ages Fills at the foot of mountains there will be many chances country cooking Listen carefully to MrTurquand’s presentation which will be in two parts break in the middle. Jot down the answers to the following questions: 4, Which wine-growing regions in Germany does he mention? 2. Why are vineyards usually to be found in the river valleys? 3. Who originally introduced wine-growing to Germany? Listen to the second part of the presentation and make a brief summary in German of the main points, Use the suggestions for making summaries on page 86.ur) Ka, Dubai € | Tool kit: Memos and reports 1 Memos ‘Memos ate a form of communication between ‘people working inthe same company. Novia ‘days in large companies they are often sent by ‘ernall via the company intranet. Where they are writen inthe tractional ‘way, companies often have their own printed ‘meme forms. Whatever the actual design of these forms, tis necessary to give: + the name ofthe sender «the name ofthe recipient the date and time the subject 2 Reports Reports generally contain more information| than a brief memo, Often research on some level to collate the relevant data isnecessary to produce a report. «Reports may be informal if they are intended for ane person or for distribution within the company. The report should have a heading, five the name and position of the author and show the date when it was written. + Amore formal format is required ifthe report Is destined fora wider publi, Le. for distibu- tion outside the company. It should have a title page giving the title of the report the name end position of the addressee (fits intended for an individual) ‘The form will generally look ike this: Heading | Dates suet +» The subject matter should be explained briefly and concisely. You should make sure that any names, dates, phone numbers, eal ad- dresses, figures etc. are given accurately. ‘Apaper memo may be iniialled but unlike 28 letters it does not have a complimentary lose. the name and postion of the author the date of production ‘The report should have a clear structure with ‘» headings to highlight the citferent sections and various aspects ofthe subject matte. Example (Georg Roth of Comestas-Gourmet GmbH is concerned that sales to Portugal have slumped 1s due tothe recession, He asks his assistont to prepare a3 page report giving statistics ond ‘an analysis of sales in the year to date. The ‘report isintended for his personal consumption 0 wll not be creuated. Unie 6 | Comparing offersUnit 6 | Comparing offers 3 Summaries in German | cemmnpwis wauesen cer enna o meni neem | ying es ranansmoeina ocean ees agbeerecee. mopman" Telomeyssba tet ca | the text through carefully several times look- later on, Repeat every bit of useful informa tte arse ors ame ne aoeneeeet | re ened eae attenuate ait anne ett Be aware ofthe recipient's requirements, But as informative and as concise as possible 4 Presentations Useful tips | ponot write out your presentation in fll or read outa prepared ex. Try and speak rely. This makes fravlier and more spontaneous impression. po mnot speak to quickly pause occasional. Avoid the impression that you are tying to get the whole thing over as quickly as possible. _ you use PowerPoint int texto sin ins perside and six words perine. =| prt the text clearly in large letters and use dark colours suchas black, dark blue ‘ordark green. _ sual ais including graphs, pictures and flowcharts make it easier forthe audience to understand your argument. ‘© You can also print out the slides to provide e handout ‘Give your presentation a clear structure ~it should have an introduction, a main body and a conclusion. } tts» good idea to outline briefly what you intend todo in your introduction. = tis useful touse expressions Ike thefllowing to hight the structure of your | 1» _presentation:“Another important fetorfespect/point shoul keto begin | pcoving. First should ke to..;Letme give youan example This brings me 1 torny second third pont should ke to conclude by sayng../mconcsion... | fd language is important Donat wave your arms around mechanically ‘ny to ensure that your gestures underine what you are saying 1» = Make eye-contact wit the audience. Look happy and confident: Smile (where appropriate?) 5 Building blocks for business communications: Presentations ‘To begin a presentation ‘My presentation wil deal with First | should lke to start by telling you To begin with like to introduce Fistof all Wi focuson ..- [intend to keep my presentation as short as possible.Unit | Comparing offers To refer to questions and handouts Yd welcome any questions at the end of my presentation. 1 deal with this question later. Has everyone received a copy of the handout? To structure the main part of your presentation ‘My second point is Now | should ike to tell you something about Next let me _give you some basic statistics. Thiely I ‘move on to ‘To emphasize a particular point ‘The gist of the matter is ‘lke to ilstrate ths point by refering to. Aan excellent example ofthis. In this connection itis worth mentioning, Lets took at this issue in particular, Alstinct trend emerges from the following figures ‘To conclude your presentation Finally, etme say that Tosumup Vd lke to point out that Inconclusion we can see that 1 should ike to finish by thanking the organizers for pointing out that ‘wishing you al. the building blocks to find equivalents forthe following German sentences. |. Meine Prasentation behandelt die Entwicklung auf dem indischen Markt. . Als Erstes méchte ich Ihnen unsere Firma vorstelten. Ich méchte meine Prasentation so kurz wie méglich halten. Mein zweiter Punkt ist die Entwicklung in Wales. " Zunichst werde ich mich auf die Verkaufszahilen des letzten Jahres konzentrieren. ‘Auf diese Frage werde ich spater 2urtickkommen, Haben Sie alle ein Exemplar des Handzettels bekommen? ‘ Ich ware gerne bereit, etwaige Fragen am Schluss meiner Présentation zu beantworten. Jn diesem Zusammenhang sollte man die Lage in China erwahnen. Ein hervorragendes Beispiel dafir ist das Wachstum des Exports |. Zusammenfassend Kénnen wir erkennen, dass unsere Strategie erfolgreich war Nun méchte ich Ihnen etwas zu Artikel 217 sagen. ‘Aus folgenden Zahlen ergibt sich ein deutlicher Trend, ‘Als Naichstes lassen Sie mich thnen ein paar grundlegende Statistiken vorlegen. [AbschilieGend méchte ich den Organisatoren der Konferenz danken. {Als Drittes méichte ich 2u den Reisekosten tbergehen. 17. Dieses Problem wollen wir uns vor allem ansehen.