http://h18004.www1.hp.com/products/quickspecs/12527_div/12527_div.

html#Storage%0 A

[Tuesday, July 05, 2011 10:25 AM] -- Automatically generated message: Your support request has been received and has been queued. We are working on yo ur problem and will contact you within approximately five minutes during busines s hours. (Monday-Friday, between 8:00am and 5pm local time). [Tuesday, July 05, 2011 10:25 AM] -- Automatically generated message: A Support specialist, Srinivas S has been assigned to your case. [Tuesday, July 05, 2011 10:25 AM] -- Automatically generated message: For reference, your Case ID is 4631730848 [Tuesday, July 05, 2011 10:25 AM] -- Krishna Devaroy says: hi [Tuesday, July 05, 2011 10:26 AM] -- Srinivas S says: Hello Krishna, thank you for contacting HP and for your interest in our Active C hat online support. My name is Srinivas Sushilendra and I see you have a questio n regarding your Server.I'm going to take a few moments to review your informati on and will message you back very soon. [Tuesday, July 05, 2011 10:26 AM] -- Krishna Devaroy says: this is regarding burning the startup disk into cd [Tuesday, July 05, 2011 10:26 AM] -- Srinivas S says: Hello Krishna, How are you doing today? [Tuesday, July 05, 2011 10:27 AM] -- Krishna Devaroy says: actually i have downloaded the start up disk through the link provided by your c olleague [Tuesday, July 05, 2011 10:27 AM] -- Srinivas S says: From the product number 438786-371 the server model is ML150 G3 is that correct? [Tuesday, July 05, 2011 10:27 AM] -- Krishna Devaroy says: please help me it is a zip file which consists of two files one iso and iso.md5s um [Tuesday, July 05, 2011 10:28 AM] -- Krishna Devaroy says: yes [Tuesday, July 05, 2011 10:29 AM] -- Srinivas S says: Sure Krishna, I will help you. may I known the web link from where you download the start up cd. [Tuesday, July 05, 2011 10:29 AM] -- Srinivas S says: Or the previous case I to check the link provided. [Tuesday, July 05, 2011 10:29 AM] -- Srinivas S says: Or the previous case no to check the link provided [Tuesday, July 05, 2011 10:31 AM] -- Krishna Devaroy says: one min [Tuesday, July 05, 2011 10:31 AM] -- Srinivas S says: Okay. [Tuesday, July 05, 2011 10:31 AM] -- Krishna Devaroy says: 12470560 [Tuesday, July 05, 2011 10:32 AM] -- Srinivas S says: Krishna, Thank you for the information. Please give me minute here to check the previous case id

[Tuesday, July 05, 2011 10:38 AM] -- Krishna Devaroy says: hello [Tuesday, July 05, 2011 10:41 AM] -- Srinivas S says: Sorry for the delay Krishna,I am still checking the previous chat conversation. please stay connected [Tuesday, July 05, 2011 10:43 AM] -- Srinivas S says: Krishna, From the previous chat Conversation I understand that you are trying to install the windows 2003 operating system and previous engineer provided the be low web link to down load the controller driver. http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=3279687&prodTypeId=15351&prodSeriesId=1163831&swLang=8&taskId=135&sw EnvOID=1005#113214 [Tuesday, July 05, 2011 10:43 AM] -- Srinivas S says: is that correct? [Tuesday, July 05, 2011 10:46 AM] -- Krishna Devaroy says: yes [Tuesday, July 05, 2011 10:46 AM] -- Krishna Devaroy says: i have downloaded it [Tuesday, July 05, 2011 10:49 AM] -- Krishna Devaroy says: how to burn this is it an iso file or how [Tuesday, July 05, 2011 10:52 AM] -- Srinivas S says: Krishna, The link provide is for the Driver - Storage Controller and that does n ot contain the ISO image. [Tuesday, July 05, 2011 10:52 AM] -- Krishna Devaroy says: hi [Tuesday, July 05, 2011 10:53 AM] -- Krishna Devaroy says: so if i burn the zip file as it is ,can i boot from the disk [Tuesday, July 05, 2011 10:55 AM] -- Srinivas S says: Krishna, please note that the server model is ML150 G3 and there is no boot disk to down load form the www.hp.com. [Tuesday, July 05, 2011 10:56 AM] -- Srinivas S says: Like smart start CD for ML, DL 300 above series servers. [Tuesday, July 05, 2011 10:57 AM] -- Srinivas S says: To install the operating system we need to boot the server with os cd and provid e the storage controller drive during os installation using F6 option. [Tuesday, July 05, 2011 10:57 AM] -- Krishna Devaroy says: ok [Tuesday, July 05, 2011 10:57 AM] -- Krishna Devaroy says: fine [Tuesday, July 05, 2011 10:57 AM] -- Srinivas S says: May I know what is the storage controller installed on the server? [Tuesday, July 05, 2011 10:58 AM] -- Krishna Devaroy says: so no need to burn these file into cd i can use usb stick also right [Tuesday, July 05, 2011 10:59 AM] -- Srinivas S says: Yes. Server has the HP Embedded SATA RAID Controller or HP 8 Internal Port SAS H ost Bus Adapter with RAID depending on the model of the server. please refer the following web link to server quick specs and refer to storage section. http://h18004.www1.hp.com/products/quickspecs/12527_div/12527_div.html#Storage [Tuesday, July 05, 2011 10:59 AM] -- Krishna Devaroy says: one minit [Tuesday, July 05, 2011 11:00 AM] -- Srinivas S says: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&obje

ctID=c00712799 [Tuesday, July 05, 2011 11:04 AM] -- Krishna Devaroy says: it is serail ATA AHCI bios isrc 1.08.09072006 [Tuesday, July 05, 2011 11:05 AM] -- Krishna Devaroy says: actually i was asked to download the start-up diagnostics disk and follow the be llow instructions [Tuesday, July 05, 2011 11:05 AM] -- Krishna Devaroy says: gree to EULA. 4. Select ""Maintenance"". (The options here are ""Install"", ""Run Saved Instal l"", ""Maintenance"", ""System Erase"", ""Reboot""). 5. Select ""HP Insight Diagnostics"" (The options here are ""HP Lights Out Confi guration"", ""HP Array Configuration and Diagnostics"", ""HP Insight Diagnostics "", ""Create a bootable USB key"", ""USB Punchout Creation Utility""). 6. Change the Categories drop down to ""All"". 7. Change the View Level to ""Advanced"". 8. Click ""Save"" and select USB media. 9. Click on the ""Test"" tab. [Tuesday, July 05, 2011 11:06 AM] -- Krishna Devaroy says: but i was not able to select maintenance mode so they have provided me link for latest startup diagnostics disk [Tuesday, July 05, 2011 11:08 AM] -- Srinivas S says: Krishna, please provide the web link form wher you download the startup diagnost ics disk [Tuesday, July 05, 2011 11:10 AM] -- Krishna Devaroy says: ftp://ftp.hp.com/pub/softlib2/software1/cd/p1040463476/v63549/smartstart-8.70-0x86.zip [Tuesday, July 05, 2011 11:11 AM] -- Krishna Devaroy says: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&sw Lang=8&mode=2&taskId=135&swItem=MTX-8a41f45cfa874dcda389506213 [Tuesday, July 05, 2011 11:12 AM] -- Krishna Devaroy says: the problem is here i have 4 HDD in 4 slots but it is showing only 3 out of 4 HD D [Tuesday, July 05, 2011 11:12 AM] -- Krishna Devaroy says: any way could you provide me the link for sata drivers so that i will download t hem and try to install os [Tuesday, July 05, 2011 11:12 AM] -- Srinivas S says: Thank you for the information and the web link. the web link is to download the smart start CD. [Tuesday, July 05, 2011 11:12 AM] -- Krishna Devaroy says: if any problem i will get back to you [Tuesday, July 05, 2011 11:13 AM] -- Srinivas S says: HP SmartStart CD x32 is designed for DL,ML 300 and above series and Blade server s and may not work on 100 series servers. [Tuesday, July 05, 2011 11:17 AM] -- Krishna Devaroy says: that's fine then please give me suitable sata drivers link for this ML150 model server so that i will start installing os [Tuesday, July 05, 2011 11:19 AM] -- Srinivas S says: Krishna, Pease find the following user guide on HP Embedded SATA RAID Controller user guide and the web link to HP ProLiant ML100 Series Server User Guide for y our reference.

[Tuesday, July 05, 2011 11:20 AM]--

File transfer request processed. File name: embeddedsata.pdf File size: 394.00 kilobytes [Tuesday, July 05, 2011 11:20 AM] -- Srinivas S says: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00260539/c002605 39.pdf [Tuesday, July 05, 2011 11:21 AM] -- Srinivas S says: Krishna, please find the following steps to Installing an operating system ( You may refer the user guide page no 54. To install an OS, download the SATA RAID driver and create a driver diskette wit h the software and instructions from the HP website (http://www.hp.com/support). Installing a supported Microsoft Windows OS 1. Insert the OS CD and reboot the system. 2. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller . If the system fails to recognize the controller, restart this procedure. 3. Insert the SATA RAID driver diskette created earlier. The system prompts the next action. 4. Press the S key to specify the driver from the diskette. Then, press the Ente r key. The OS searches the diskette for a suitable driver. 5. After locating the Adaptec Embedded Serial ATA HostRAID driver, press Enter. 6. Follow the remaining on-screen instructions to complete the installation. [Tuesday, July 05, 2011 11:23 AM] -- Krishna Devaroy says: hi i am sorry i don't find the link for drivers [Tuesday, July 05, 2011 11:24 AM] -- Krishna Devaroy says: could you give me the link for it [Tuesday, July 05, 2011 11:24 AM] -- Srinivas S says: Sure I am getting the link to download the driver. Please five me few minutes he re. [Tuesday, July 05, 2011 11:28 AM] -- Srinivas S says: Krishna, Thank you for your patience. Please find the following web link to down load the HP Embedded SATA RAID Controller Driver for Windows 2000/Windows Server 2003 http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en &cc=us&prodTypeId=15351&prodSeriesId=1163831&prodNameId=3279687&swEnvOID=1005&sw Lang=8&mode=2&taskId=135&swItem=MTX-9553913a25fe499aa09e22cfe2 [Tuesday, July 05, 2011 11:29 AM] -- Srinivas S says: Please download the cp007490.exe (480 KB) and extract it to the folder and provi de this entire folder during os installation to install the operating system. [Tuesday, July 05, 2011 11:29 AM] -- Srinivas S says: Is there any thing else I may help you with? [Tuesday, July 05, 2011 11:31 AM] -- Krishna Devaroy says: wait i will try this if any problem i will get back to you [Tuesday, July 05, 2011 11:32 AM] -- Srinivas S says: Okay. [Tuesday, July 05, 2011 11:37 AM] -- Krishna Devaroy says: what is logical utility [Tuesday, July 05, 2011 11:40 AM] -- Srinivas S says: sorry where exactly you got this logical utility ? [Tuesday, July 05, 2011 11:41 AM] -- Krishna Devaroy says: after POST there is an option press F8 for logical utility [Tuesday, July 05, 2011 11:42 AM] -- Krishna Devaroy says: when i press F8 it is showing bois LSI logic config utility [Tuesday, July 05, 2011 11:42 AM] -- Krishna Devaroy says:

SAS1068 enabled do i need to perform any config her e [Tuesday, July 05, 2011 11:43 AM] -- Srinivas S says: Okay. Its the Embedded controller BIOS and you need to check for the har drive s tatus and the RAID configuration options to configure the RAID on the server. [Tuesday, July 05, 2011 11:43 AM] -- Krishna Devaroy says: when i press F6 while loading it is asking the diskett but i have the driver fil es in pen drive how to show give the pendrive path [Tuesday, July 05, 2011 11:44 AM] -- Krishna Devaroy says: her e [Tuesday, July 05, 2011 11:46 AM] -- Srinivas S says: Please check there should be browse option to provide the path for the driver. [Tuesday, July 05, 2011 11:46 AM] -- Srinivas S says: If not you need to use the floppy diskett. [Tuesday, July 05, 2011 11:48 AM] -- Krishna Devaroy says: no it is showing showing only A: letter asking for disk [Tuesday, July 05, 2011 11:49 AM] -- Srinivas S says: As this is the option provided by the os Installer we need to use the floppy dri ve. [Tuesday, July 05, 2011 11:50 AM] -- Srinivas S says: Need to contact microsoft for any usb option during os installation. [Tuesday, July 05, 2011 11:51 AM] -- Krishna Devaroy says: or can we club the sata drivers with os disk using nlite software and try to boo t ,"this will work or not " do hae any idea [Tuesday, July 05, 2011 11:51 AM] -- Srinivas S says: Yes we can do that. [Tuesday, July 05, 2011 11:52 AM] -- Krishna Devaroy says: okey thanks a lot man [ You can send your feedback to isschat@hp.com [Monday, July 04, 2011 5:27 PM] -- Renjith R says: I will place your chat incident in a holding status. You can resume troubleshoot ing by referring to case ID number 12490225. Please feel free to use our Instant Support program again. Thank you again for contacting HP and have a great day. Renjith

Monday, July 04, 2011 1:58 PM] -- Automatically generated message: Your support request has been received and has been queued. We are working on yo ur problem and will contact you within approximately five minutes during busines s hours. (Monday-Friday, between 8:00am and 5pm local time). [Monday, July 04, 2011 1:58 PM] -- Krishna Devaroy says: hi [Monday, July 04, 2011 1:59 PM] -- Krishna Devaroy says: this is regarding case id no ID number 12470560 [Monday, July 04, 2011 2:00 PM] -- Krishna Devaroy says: any body there .. [Monday, July 04, 2011 2:08 PM] -- Krishna Devaroy says: hi [Monday, July 04, 2011 2:23 PM] -- Automatically generated message: A Support specialist, Mohammed A has been assigned to your case. [Monday, July 04, 2011 2:23 hello [Monday, July 04, 2011 2:23 For reference, your Case ID [Monday, July 04, 2011 2:23 yes [Monday, July 04, 2011 2:23 PM] -- Krishna Devaroy says: PM] -- Automatically generated message: is 4631700215 PM] -- Krishna Devaroy says: PM] -- Krishna Devaroy says:

thanks [Monday, July 04, 2011 2:23 PM] -- Krishna Devaroy says: i has finished the diagnostics report [Monday, July 04, 2011 2:23 PM] -- Krishna Devaroy says: it is like [Monday, July 04, 2011 2:24 PM] -- Mohammed A says: Hello Krishna, thank you for contacting HP and for your interest in our Active C hat online support. My name is Afroze and I see you have a question regarding yo ur HP Server. I'm going to take a few moments to review your information and wil l message you back very soon. [Monday, July 04, 2011 2:25 PM] -- Mohammed A says: Hi Krishna how are you doing today? And i believe you have already run the Adu r eport am i correct? [Monday, July 04, 2011 2:28 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 2:29 PM] -- Krishna Devaroy says: the report is like [Monday, July 04, 2011 2:30 PM] -- Krishna Devaroy says: sata HD1 control slot 0 -- sequential read -- fail ,random read --pass [Monday, July 04, 2011 2:30 PM] -- Krishna Devaroy says: sata HD2 control slot 0 sequential Read --fail , random read -- fail [Monday, July 04, 2011 2:30 PM] -- Mohammed A says: Is it possible to send us the ADU report? [Monday, July 04, 2011 2:31 PM] -- Krishna Devaroy says: SATA HD 3 control slot 0 sequential read fail , random read pass [Monday, July 04, 2011 2:31 PM] -- Mohammed A says: And let me also inform you krishna our data base shows that this server is oow? [Monday, July 04, 2011 2:31 PM] -- Krishna Devaroy says: SCSI Hard drive sequential, random read pass [Monday, July 04, 2011 2:31 PM] -- Krishna Devaroy says: i am sorry i am unable to save that test result [Monday, July 04, 2011 2:32 PM] -- Krishna Devaroy says: i have noted down on the paper [Monday, July 04, 2011 2:32 PM] -- Krishna Devaroy says: rest of all the tests were passed [Monday, July 04, 2011 2:32 PM] -- Krishna Devaroy says: now i can see amber light is glowing on that HP server [Monday, July 04, 2011 2:34 PM] -- Mohammed A says: May i know are we able to power on the server? [Monday, July 04, 2011 2:34 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 2:34 PM] -- Krishna Devaroy says: it is we can power on the server [Monday, July 04, 2011 2:35 PM] -- Mohammed A says: Is the amber light on the health indicators at the front panel of the server? [Monday, July 04, 2011 2:35 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 2:38 PM] -- Mohammed A says: Please be online while we check the details. [Monday, July 04, 2011 2:38 PM] -- Krishna Devaroy says: one thing i want to know from you . i want this server to be build from the begi nning start from raid and windows 2003 os [Monday, July 04, 2011 2:38 PM] -- Krishna Devaroy says: sure [Monday, July 04, 2011 2:44 PM] -- Mohammed A says: Krishna may i know at the front of the server is the heart beat led within the b ox is having the amber light? [Monday, July 04, 2011 2:46 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 2:46 PM] -- Krishna Devaroy says:

exactly [Monday, July 04, 2011 2:47 PM] -- Mohammed A says: Is it possible to open the top access panel of the server and to check if there is any led which has amber next to processor or memory dimms or ppm? [Monday, July 04, 2011 2:50 PM] -- Krishna Devaroy says: y ai opened [Monday, July 04, 2011 2:50 PM] -- Krishna Devaroy says: but i din't see any amber light inside [Monday, July 04, 2011 2:52 PM] -- Mohammed A says: So do we have all the leds green inside the server? [Monday, July 04, 2011 2:52 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 2:53 PM] -- Mohammed A says: Next to processor, or the memory dimms or the ppm? [Monday, July 04, 2011 2:54 PM] -- Krishna Devaroy says: dimms and ppm s mean s [Monday, July 04, 2011 2:55 PM] -- Mohammed A says: Memory modules/Memory dimms, and Processor power module located next to processo r. [Monday, July 04, 2011 2:55 PM] -- Krishna Devaroy says: yes all are ok [Monday, July 04, 2011 3:01 PM] -- Krishna Devaroy says: what next [Monday, July 04, 2011 3:02 PM] -- Krishna Devaroy says: how to proceed [Monday, July 04, 2011 3:02 PM] -- Mohammed A says: Please be online while we gather some more information regarding this issue. [Monday, July 04, 2011 3:06 PM] -- Krishna Devaroy says: sure [Monday, July 04, 2011 3:08 PM] -- Mohammed A says: Just beneath the intel chip , are we able to find the CMos reset button? [Monday, July 04, 2011 3:10 PM] -- Krishna Devaroy says: ok [Monday, July 04, 2011 3:13 PM] -- Mohammed A says: The system board has a system configuration (CMOS) button (SW2). To clear system configuration, disconnect AC power and press the CMOS button. [Monday, July 04, 2011 3:15 PM] -- Krishna Devaroy says: it a small yellow color button right [Monday, July 04, 2011 3:15 PM] -- Krishna Devaroy says: i pressed it [Monday, July 04, 2011 3:16 PM] -- Mohammed A says: To clear system configuration, disconnect AC power and press the CMOS button. [Monday, July 04, 2011 3:17 PM] -- Krishna Devaroy says: yes i did the same [Monday, July 04, 2011 3:17 PM] -- Mohammed A says: Could we restart the server and check for the LED patterns again? [Monday, July 04, 2011 3:18 PM] -- Krishna Devaroy says: all are green [Monday, July 04, 2011 3:19 PM] -- Mohammed A says: At the front panel of the server health indicator? [Monday, July 04, 2011 3:20 PM] -- Krishna Devaroy says: ya it is also gree only one led [Monday, July 04, 2011 3:20 PM] -- Krishna Devaroy says: the second one is not showing any color [Monday, July 04, 2011 3:21 PM] -- Krishna Devaroy says:

it is giving error cmos check sum bad [Monday, July 04, 2011 3:21 PM] -- Krishna Devaroy says: loadind default configuration [Monday, July 04, 2011 3:23 PM] -- Mohammed A says: Even after clearing cmos the server is not giving us the details of the hardware fault, then we might have run the iml logs and hp insight diagnostics survey re port in order to check what exactly is the issue with the server. [Monday, July 04, 2011 3:23 PM] -- Mohammed A says: a) Click 'START' > 'PROGRAMS' > 'HP SYSTEM TOOLS' > 'HP INSIGHT DIAGNOSTICS ONLI NE EDITION FOR WINDOWS' b) Click on Log tab c) Click on Integrated Management Logs and save it. These would be the steps for iml logs [Monday, July 04, 2011 3:24 PM] -- Mohammed A says: Advanced survey report. Click on Start - Programs - HP System tools - HP insight diagnostic online editi on for windows (use domain admin login & Password). Click on survey tab. Select Category >> ALL. Select View Level >> Advanced. Save the report [Monday, July 04, 2011 3:24 PM] -- Krishna Devaroy says: hey there is some problem with my windows os [Monday, July 04, 2011 3:25 PM] -- Mohammed A says: After analyzing these reports we would get to know , which hardware part of the server is faulty. [Monday, July 04, 2011 3:25 PM] -- Krishna Devaroy says: i didn't load the os at all [Monday, July 04, 2011 3:25 PM] -- Krishna Devaroy says: it is giving problem while loading os it self [Monday, July 04, 2011 3:26 PM] -- Krishna Devaroy says: but i can run offline diagnostics with utility cd [Monday, July 04, 2011 3:26 PM] -- Krishna Devaroy says: you want me to do that [Monday, July 04, 2011 3:27 PM] -- Mohammed A says: Sure you could do that, and krishna please be informed that for any parts replac ement or parts failure you would have to get in touch with the local authorized service provider. [Monday, July 04, 2011 3:29 PM] -- Krishna Devaroy says: my problem is i wanto install an os ultimatly [Monday, July 04, 2011 3:29 PM] -- Krishna Devaroy says: i am very happy if you could assist me in loading os [Monday, July 04, 2011 3:30 PM] -- Krishna Devaroy says: so what i have to do now , either running offline diagnostics through cd or load ing windows os 2003 server [Monday, July 04, 2011 3:31 PM] -- Mohammed A says: I understand krishna, but you did mention that we are getting the error messages and we not able to load the os as well [Monday, July 04, 2011 3:32 PM] -- Krishna Devaroy says: yes [Monday, July 04, 2011 3:32 PM] -- Krishna Devaroy says: so how to proceed further [Monday, July 04, 2011 3:33 PM] -- Mohammed A says: So we will have to run the offline diagnostics ,analyze the report and have to c heck if there is any hardware fault on the server and if thats not allowing us t o load the Os. [Monday, July 04, 2011 3:34 PM] -- Krishna Devaroy says: ok fine , after running the test how to save the result and how to take that out

so that i can send to you [Monday, July 04, 2011 3:35 PM] -- Mohammed A says: Advanced survey report. Click on Start - Programs - HP System tools - HP insight diagnostic online editi on for windows (use domain admin login & Password). Click on survey tab. Select Category >> ALL. Select View Level >> Advanced. Save the report. Once you have the report you can resume the chat with the case id=4631700215 [Monday, July 04, 2011 3:36 PM] -- Mohammed A says: sorry about that , that was for advanced survey report. [Monday, July 04, 2011 3:36 PM] -- Mohammed A says: "Run offline Diag with the Smart Start Cd 1. Boot from the Smart Start CD. 2. Select language as English (US) and keyboard layout as US English and click N ext. 3. Agree to EULA. 4. Select ""Maintenance"". (The options here are ""Install"", ""Run Saved Instal l"", ""Maintenance"", ""System Erase"", ""Reboot""). 5. Select ""HP Insight Diagnostics"" (The options here are ""HP Lights Out Confi guration"", ""HP Array Configuration and Diagnostics"", ""HP Insight Diagnostics "", ""Create a bootable USB key"", ""USB Punchout Creation Utility""). 6. Change the Categories drop down to ""All"". 7. Change the View Level to ""Advanced"". 8. Click ""Save"" and select USB media. 9. Click on the ""Test"" tab. 10. Change the ""Total Test Time (mins)"" value to 20 (This value can change bas ed on downtime available). 11. The option to stop on first error was already unchecked. 12. Select ""All Devices"" in the list of devices. 13. Click ""Begin Testing"". 14. Wait for the tests to complete. 15. Click on the ""Logs"" tab. 16. Click on the ""Diagnosis Log"" sub-tab. 17. Click ""Save"" and select USB media. 18. Click on the ""Test Log"" sub-tab. 19. Click ""Save"" and select USB media. 20. Click on the ""Error Log"" sub-tab. 21. Click ""Save"" and select USB media. 22. Click on the ""Integrated Management Log"" sub-tab. 23. Click ""Save"" and select USB media. 24. Click on ""Exit Diagnostics"". 25. Reboot." These would be the steps to run offline diagnostics. [Monday, July 04, 2011 3:41 PM] -- Mohammed A says: Krishna are we still connected to this chat session? [Monday, July 04, 2011 3:45 PM] -- Mohammed A says: Krishna, I apologize but the product that you are requesting support on is not s upported through Active Chat. Please call our phone support at <Insert Phone Num ber> to address the issue that you need resolved. Thank you, Afroze [Monday, July 04, 2011 3:49 PM] -- Krishna Devaroy says: sorry, i don't have "maintenance" option [Monday, July 04, 2011 3:51 PM] -- Automatically generated message: A Support specialist, Arun K has been assigned to your case. [Monday, July 04, 2011 3:51 PM] -- Automatically generated message: A Support specialist, Arun K has been assigned to your case.

[Monday, July 04, 2011 3:52 PM] -- Arun K says: Hello Krishna, thank you for contacting HP and for your interest in our Active C hat online support. My name is Arun and I see you have a question regarding your HP Server. I'm going to take a few moments to review your information and will message you back very soon. [Monday, July 04, 2011 3:55 PM] -- Arun K says: Krishna, how are you doing today? [Monday, July 04, 2011 3:57 PM] -- Krishna Devaroy says: i am doing well,thank you , how are you [Monday, July 04, 2011 3:58 PM] -- Arun K says: I see that the warranty of the server has expired. [Monday, July 04, 2011 3:58 PM] -- Arun K says: I am doing good. Thank you for asking. [Monday, July 04, 2011 4:01 PM] -- Arun K says: I could provide the basic troubleshooting steps for the server. Please contact a n HP authorized service provider in your area, if any parts replacement is neede d. [Monday, July 04, 2011 4:01 PM] -- Arun K says: Please elaborate on the issue that you are facing with the server. [Monday, July 04, 2011 4:10 PM] -- Arun K says: Are we still connected? [Monday, July 04, 2011 4:12 PM] -- Krishna Devaroy says: yes we are connected, [Monday, July 04, 2011 4:13 PM] -- Arun K says: Okay. Please elaborate on the issue that you are facing with the server. [Monday, July 04, 2011 4:17 PM] -- Krishna Devaroy says: when we start the server it is showing message like "no device detected".but we have five physical hard disks,among five it is only detecting two devices. [Monday, July 04, 2011 4:18 PM] -- Arun K says: May I know the model number of the storage controller on the server? It will be similar to P400, P410, Smart array 5i etc. [Monday, July 04, 2011 4:20 PM] -- Arun K says: The server was shipped with two different storage controller. It would be either integrated SATA RAID controller or E200 smart array controller. [Monday, July 04, 2011 4:23 PM] -- Krishna Devaroy says: os is also not loading [Monday, July 04, 2011 4:26 PM] -- Arun K says: Krishna, the message regarding the model number of the storage controller will b e displayed during POST. Could you restart the server now and check for the stor age controller model number? [Monday, July 04, 2011 4:40 PM] -- Arun K says: Are we still connected? [Monday, July 04, 2011 4:45 PM] -- Arun K says: Since we are unable to complete troubleshooting at this time, I will place your chat incident in a holding queue. You can resume troubleshooting by referring to SR ID number 12490225. Please feel free to use our Active Chat Online Support a gain. Thank you for contacting HP Active Chat Online Support and have a great day! Arun [Monday, July 04, 2011 5:02 PM] -- Krishna Devaroy says: hi [Monday, July 04, 2011 5:02 PM] -- Krishna Devaroy says: could you send me the link for downloading the startup disk [Monday, July 04, 2011 5:02 PM] -- Automatically generated message: A Support specialist, Renjith R has been assigned to your case.

[Monday, July 04, 2011 5:02 PM] -- Automatically generated message: A Support specialist, Renjith R has been assigned to your case. [Monday, July 04, 2011 5:03 PM] -- Renjith R says: Hello Krishna, my name is Renjith with the Active Chat Support group and I will be taking over your case from here. Please give me a few moments to review your case and I will be with you shortly. [Monday, July 04, 2011 5:03 PM] -- Krishna Devaroy says: can i have arun email id [Monday, July 04, 2011 5:04 PM] -- Krishna Devaroy says: few min back i spoke arun [Monday, July 04, 2011 5:04 PM] -- Krishna Devaroy says: he said that he will be sending am mail with startp disk link P

lease let me know if it is a HP ProLiant ML150 G3: serial number: INI71505D1. [Sunday, July 03, 2011 5:07 PM] -- Krishna Devaroy says: yes [Sunday, July 03, 2011 5:07 PM] -- Krishna Devaroy says: exactly [Sunday, July 03, 2011 5:08 PM] -- Renjith R says: Okay. I would like to inform you that the warranty of the server has expired. [Sunday, July 03, 2011 5:08 PM] -- Krishna Devaroy says: okey [Sunday, July 03, 2011 5:09 PM] -- Krishna Devaroy says: still can you help me installing the os in this [Sunday, July 03, 2011 5:11 PM] -- Krishna Devaroy says: could you provide me the link for RAID drivers for this machine for installing w in server 2003 os [Sunday, July 03, 2011 5:12 PM] -- Renjith R says: I will try to help you with this. However, please get back to us during the coun try supported hours (Monday to Friday : 9:00 to 18:00 hrs) for further assistanc e with this issue. [Sunday, July 03, 2011 5:13 PM] -- Renjith R says: The drivers are available on the below link: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us &prodNameId=3279687&prodTypeId=15351&prodSeriesId=1163831&swLang=8&taskId=135&sw EnvOID=1005#113214 [Sunday, July 03, 2011 5:13 PM] -- Krishna Devaroy says: thanks you please try to give me the steps to be followed to install the os [Sunday, July 03, 2011 5:13 PM] -- Krishna Devaroy says: 1st how to configure RAID [Sunday, July 03, 2011 5:14 PM] -- Renjith R says: Please get back to us during the country supported hours (Monday to Friday : 9:0 0 to 18:00 hrs) for further assistance with this issue. [Sunday, July 03, 2011 5:15 PM] -- Krishna Devaroy says: sure [Sunday, July 03, 2011 5:15 PM] -- Krishna Devaroy says: thanks [Sunday, July 03, 2011 5:16 PM] -- Renjith R says: You are welcome, Krishna.

[Sunday, July 03, 2011 5:16 PM] -- Renjith R says: I will place your chat incident in a holding status. You can resume troubleshoot ing by referring to case ID number 12470560. Please feel free to use our Instant Support program again. Thank you again for contacting HP and have a great day. Renjith [Sunday, July 03, 2011 5:18 PM] -- Krishna Devaroy says: same to you