Airport Solutions Course Catalog

Airport Solutions
2015 Course Catalog

Table of Contents
Course Descriptions .......................................................................................................................................................................... 3
Baggage Management Portfolio ........................................................................................................................................................ 4
Baggage Acceptance Application ................................................................................................................................................... 4
Using the Baggage Acceptance Application ............................................................................................................................... 4
Baggage Acceptance Application (BAS) System Administration ................................................................................................ 5
BagJourney .................................................................................................................................................................................... 6
BagJourney Sales Overview ....................................................................................................................................................... 6
BagJourney Administration ......................................................................................................................................................... 6
BagManager .................................................................................................................................................................................. 7
BagManager v6 for Baggage Loaders ........................................................................................................................................ 7
BagManager v6 Overview for Station Managers ......................................................................................................................... 8
BagManager v6 Supervisor Training ........................................................................................................................................... 9
BagManager v5 to v6 Conversion for Supervisors .................................................................................................................... 10
BagManager v6 Data Administration ........................................................................................................................................ 11
WorldTracer ................................................................................................................................................................................. 12
WorldTracer Management Open System.................................................................................................................................. 12
WorldTracer Coordinator Open System .................................................................................................................................... 13
WorldTracer Tracing Module .................................................................................................................................................... 14
WorldTracerWeb Intermediate ................................................................................................................................................. 15
WorldTracerWeb Advanced ..................................................................................................................................................... 16
Converting to the WorldTracerWeb GUI ................................................................................................................................... 17
Passenger Processing Portfolio ....................................................................................................................................................... 18
Airport Connect ............................................................................................................................................................................ 18
AirportConnect S3 Kiosk .......................................................................................................................................................... 18
Airport Connect (APC) CUTE Windows 7 and Virtualized System Administration .................................................................... 19
AirportConnect Windows 7 for Delivery Implementation Engineers ......................................................................................... 20
Airport Connect (APC) CUTE Windows 7 System Administration ............................................................................................. 21
AirportConnect (APC) CUTE Virtualized System Administration ............................................................................................. 22
AirportConnect (APC) CUSS Win7/ vCUSS System Administration ........................................................................................ 23
AirportConnect (APC) Windows 7 for Maintenance Technicians............................................................................................... 24
S4 Kiosk Maintenance .............................................................................................................................................................. 25
Kiosk Maintenance - Maintenance Providers (S3) .................................................................................................................... 26
MaestroDCS ................................................................................................................................................................................ 27
MaestroDCS for Data Administrators and Supervisors ............................................................................................................. 27
MaestroDCS for Airline Agent End Users ................................................................................................................................. 28
Passenger Flow Monitoring .......................................................................................................................................................... 29
SITA Airport iFlow for End Users .............................................................................................................................................. 29
SITA Airport iValidate for End Users ......................................................................................................................................... 31
SITA Airport iFlow for Sales...................................................................................................................................................... 33
SITA Airport iValidate for Sales ................................................................................................................................................ 34
Passenger Flow Monitoring (PFM) iTrack/iValidate Installation ................................................................................................. 35
ASL 2015 Curriculum Guide Page 2

Course Descriptions
= webinar = instructor-led = eLearning
Delivery Course Time Training

Audience
Type Name (hrs) Availability
Airline Agents Kiosk Operations – Airline Agents (S3) 4.0 Anytime
AirportConnect CUTE Windows 7/vCUTE System Anytime
SITA Site Administrators 40.0
Administration
AirportConnect Windows 7 for Delivery Anytime
Implementation Engineers
AirportConnect CUTE Windows 7 System Anytime
Administration
AirportConnect CUTE Virtualized System Anytime
Administration
AirportConnect CUSS Virtualized System Anytime
Administration
AirportConnect Windows 7 for Maintenance Anytime
Maintenance Technicians 24.0
Technicians
Maintenance Technicians S4 Kiosk Maintenance 0.50 Anytime
Maintenance Technicians Kiosk Maintenance – Maintenance Providers (S3) 0.50 Anytime
Airline Agents Using the Baggage Acceptance Application 0.33 Anytime

Baggage Acceptance Application System Anytime
Administration
SITA Sales BagJourney Sales Overview 0.25 Anytime
BagJourney Admin BagJourney Administration 2.0 New Implementation
Baggage Loaders BagManager v6 Overview for Baggage Loaders 4.0 New Implementation
Station Managers BagManager v6 Overview for Station Managers 2.0 New Implementation
Baggage Supervisors BagManager v6 Supervisor Training 24.0 New Implementation
Baggage Supervisors BagManager v5 to v6 Conversion for Supervisors 16.0 New Implementation
SITA Site Administrators BagManager v6 Data Administration 8.0 New Implementation
MaestroDCS for Data Administrators and New Implementation

MAE101 8.0
Supervisors
MAE102 MaestroDCS for Airline Agent End Users 4.0 New Implementation
PFM101e SITA Airport iFlow for End Users 0.66 Anytime

PFM102e SITA Airport iValidate for End Users 0.50 Anytime
PFM201e SITA Airport iFlow for Sales 0.25 Anytime
PFM202e SITA Airport iValidate for Sales 0.25 Anytime
PFM400 PFM iTrack/iValidate Installation 24.0 Anytime
WTR101 WorldTracer Management Open System 24.0 Anytime

WTR102 WorldTracer Coordinator Open System 24.0 Anytime
WTR103 WorldTracer Tracing 40.0 Anytime
WTR105 WorldTracerWeb Intermediate 40.0 Anytime
WTR106 WorldTracerWeb Advanced 40.0 Anytime
WTR108w Converting to WorldTracerWeb GUI 4.0 Anytime
ASL 2015 Course Catalog Page 3

Baggage Management Portfolio
Baggage Acceptance Application
Course Name Using the Baggage Acceptance Application
Course Code BAS100e
Previous Course Code/Name None

Delivery Mode eLearning
Duration 20 minutes
Course Prerequisite(s) N/A
Required for Airline Check-in Agents
Course Description This course presents an overview of SITA’s Baggage Acceptance Application product and
how this product supports the day-to-day airline/airport baggage check-in activities.
Course Objectives / Lessons and At the end of this course, participants will be able to:
Topics
 Explain how the Baggage Acceptance Application product works
 Describe how BAS is used at their station as part of regular baggage handling and
baggage management processes
Lesson/Topics Include:
 Introduction to Baggage Acceptance Application
 System Components
 Checking Baggage Using BAS

Course Name Baggage Acceptance Application (BAS) System Administration
Course Code BAS400w

Delivery Mode Virtual Instructor Led (webinar)
Duration 1.0 hour
Course Prerequisite(s)  APC404 System Administration
SkillPort SQL Server 2008 Self study modules
 SQL Server 2008 Installation
 SQL Server 2008 Instance & Database
 SQL Server 2008 Security Management
 SQL Server 2008 Database Monitoring and Performance
 SQL Server 2008 Backups, Restores and Database Snapshots
 SQL Server 2008 High Availability and Disaster Recovery
 SQL Server 2008 Database Management
 SQL Server 2008 Data Management
Required for Airport APC System Administrators
Course Description This course is designed to teach APC System Administrators the features and benefits of
the Baggage Acceptance System. Participants will learn how the product is configured,
maintained and how to troubleshoot common problems.
Topics
 Describe the overall features and customer benefits of the product solution
 Identify BAS components
 Describe the configuration settings and supported settings in the BAS database.
 Describe how the Bag Connect configuration tool is used to configure customers
and events as well as creating statistics and purging data
 Perform routine BAS server maintenance tasks
 Course Welcome
 Baggage Acceptance System Overview
o What is the Baggage Acceptance System?
o Product Features
o Benefits to customers
 The BAS Architecture
o BAS Server & Client Software
o APC Kiosk & APC Workstation
 BAS Server Database Configuration Settings
o Configuration Setting Tables
o Supported Settings
o BAA Audit
 BAS / Bag Connect User configuration
o Accessing & navigating the configuration tool
 BAS Server Maintenance and Troubleshooting
o Check system logs using Event Viewer for issues
o Standard APC server backup procedures
o Standard APC server Antivirus and MS patch updates

BagJourney
Course Name BagJourney Sales Overview

Course Code BGJ101e

Duration .25 hours (15 minutes)
Course Prerequisite(s) Fundamental knowledge of the BagMessage and WorldTracer products
Required for SITA Sales (all regions)
Course Description This course provides an overview of the BagJourney solution including feature and benefits.
Topics
 Describe the BagJourney product and how it works
 Explain the benefits of BagJourney and discuss its selling position
 Target customers with needs suited for the BagJourney product
 Provide a competitive analysis of similar products on the market
Lessons/Topics Include:
 Introduction
 BagJourney Overview and Benefits
 What Makes BagJourney Unique?
 How BagJourney Works?
 Who Is Our Customer?
 Who Are Our Competitors?
Course Name BagJourney Administration
Course Code BGJ401w

Delivery Mode Virtual Instructor-Led (webinar)
Duration 2.0 hours
Course Prerequisite(s) Fundamental knowledge of the BagMessage and WorldTracer products
Required for BagJourney Administrators (Supervisors)
Course Description This course provides training BagJourney system administrations with the knowledge to
configure business rules.
Topics  Configure and adapt BagJourney to their own events setup
 Configure passenger notification rules
 Define Read Points
 Assign BIMs Information to Events
 Establish Passenger Notification Process

BagManager
Course Name BagManager v6 for Baggage Loaders
BGM102
Previous Course Code/Name N/A

Delivery Mode Instructor Led
Duration 4.0 hours
Required for Baggage Loading Staff
Course Description This course focuses on the functionality of the Hand Held Terminal (HHT) to perform
baggage loading tasks.
Topics
 Access the BagManager application (HHT)
 Create, print, and assign container sheets
 Recognize and troubleshoot problem bags
 View and Interpret HHT screens
 Manage ULDs
 System Overview
 Access to BagManager
 Pringing and Assigning Container Sheets
 Loading Bags
 Problem Bags
 Rush, Gate, and Crew Bags
 Managing ULDs

Course Name BagManager v6 Overview for Station Managers
Course Code BGM103
Previous Course Code/Name BM101b

Duration 2.0 hours
Required for Station Managers/Duty Managers/Ramp Managers
Course Description The objective of this course is to provide a high level overview of the BagManager
application.
Topics
 Identify BagManager functionalities including user accounts, loading, reconciling,
tracking, and managing baggage operations for airports, airlines, and ground-
handling agents
 Navigate the BagManager workstation interface and the BagManager HHT
 Interpret Baggage Service Messages (BSMs)
 Describe process for handling problem bags
 Generate and interpret reports
 BagManager System Overview
 Baggage Segregation and BSMs
 Using the Application
 Reports Statistics, and Manage Irregularities
 User Management

Course Name BagManager v6 Supervisor Training
Course Code BGM104
Previous Course Code/Name BM102b

Delivery Mode Instructor-Led
Duration 24.0 hours (3 days)
Course Prerequisite(s) Fundamental knowledge of the Supervisory role in either the baggage make up area
and/or ramp operations at their airport
Required for Station Managers/ Duty Managers/Ramp Managers
Course Description The objective of this course is to train Baggage Supervisors on how the BagManager
application works giving them the knowledge to cascade the training down to their baggage
loading team.
Topics
 Correct error messages
 Generate and read reports
 Create, amend, and disable user profiles
 Introduction to BagManager
 Creating, Printing, and Assigning Container Sheets
 Loading Bags
 Problem Bags
 Closing and Positioning ULDs
 Flight Preparation
 Move, Stop, and Unstop Bags
 Track Bags
 Merge, Re-assign, Unassign, and Remove ULD
 Reports, Statistics, and Manage Irregularities
 Force and Authorize Bags
 Flight Schedules
 User Management

Course Name BagManager v5 to v6 Conversion for Supervisors
Course Code BGM105
Delivery Mode ILT
Duration 2 days (16 hours)

Fundamental knowledge of the Supervisory role in either the baggage make up area
Course Prerequisite(s) and/or ramp operations at their airport
Required for Station Managers, Duty Managers, and Ramp Managers at sites changing from
BagManager v5 to v6
This course is designed for SITA customer trainers, supervisory personnel, and
Course Description management staff who are familiar with BagManager version 5 and are changing to version
6. This course will familiarize you with the changes and improvements in BagManager v6
and give you the knowledge to cascade the training down to your baggage loading team.
Topics
 Recognize the differences between BagManager v5 and v6
 Effectively navigate renamed functions and different looking screens
 Correct error messages
 Generate and read reports
 Introduction to BagManager v6
 Creating, Printing, and Assigning Container Sheets
 Loading Bags
 Problem Bags
 Closing and Positioning ULDs
 Flight Preparation
 Move, Stop, and Unstop Bags
 Track Bags
 Merge, Re-assign, Unassign, and Remove ULD
 Reports, Statistics, and Manage Irregularities
 Force and Authorize Bags
 User Management

Course Name BagManager v6 Data Administration
Course Code BGM202
Previous Course Code/Name N/A
Delivery Mode ILT
Duration 1 Day
Required for SITA Site Administrators with BagManager responsibilities

This course will train SITA Site Administrators how to configure and maintain BagManager
Course Description at their local station.
Topics  Configure a new airline at your airport
 Configure Segregation rules
 Configure Reflighting rules
 Assign an airline to a Ground Handling Agent (GHA)
 Configure Tracking Locations
 Add codes for Baggage Handling Equipment (BHE)
 Configure and Generate Flight Schedules
 Introduction to BagManager Data Administration
 BagManager System Overview
 Airline Configuration
 Airport Configuration
 User Management

WorldTracer
Course Name WorldTracer Management Open System

Course Code WTR101
Previous Course Code/Name WT104 – WorldTracer Management LL - Recurrent

Duration 24 hours (3 days)
Course Prerequisite(s) None
Required for Baggage Agents / WT Novice / WM Novice
Course Description This course is designed for existing WorldTracer end users and is a consolidation of the
Lost and Found (LL) portion of the management implementation training class. This
refresher course provides multiple opportunities to perform hands-on exercises for functions
required of the WorldTracer Manager and Coordinator roles.
Topics
 Describe the features and fuctions of WorldTracer
 Differentiate between transactions, files and elements
 Manage On Hand, Delayed and Damaged/Pilfered baggage
 Discuss the matching process
 Resolve lost and found property
 Perform supplementary transactions
 System Overview
 Online Help
 Managing On Hand Baggage
 Managing Delayed Baggage
 Damaged/Pilfered Baggage
 Managing Rush Baggage
 Display and Amend Files
 Matching Process
 Action Files
 Closing Files
 Lost and Found Property
 Supplementary Transactions

Course Name WorldTracer Coordinator Open System
Course Code WTR102
Previous Course Code / Name WT108 – WorldTracer Coordinator

Course Prerequisite(s) WTR101 – WorldTracer Management LL
Required for WT and WM Intermediate Baggage Agent; WT and WM Expert Baggage Agent, HQ
Agent
Course Description
This 3 day course was designed for existing WorldTracer Baggage Coordinators and
concentrates on how to effectively implement and supervise the use of the WorldTracer
System in airports and headquarters environments.
Topics
 Describe the various work/access modes within WorldTracer
 Complete activities in WorldTracer specific to the role of Coordinator
 Display and interpret Display Master Record (DMR) screens
 Create and maintain Station Screens
 Update HND screens for non participant airlines
 Configure automated and manual electronic messages
 Generate and interpret reports
 Utilize the Contents Dictionary
 Calculate prorates
Lessons/Topics Included:
 WorldTracer Access Modes
 Responsibilities of the Coordinator
 Display Master Record
 Functional Questionnaire
 Station Screens
 Handler Data
 Station Changes
 Coordinator Functions
 Reports
 Baggage Delivery Screens
 Contents Dictionary
 Prorates

Course Name WorldTracer Tracing Module
Course Code WTR103

Previous Course Code / Name WT103 – World Tracer Management Implementation
Duration 40 hrs (5 days)
Required for All World Tracer Roles
Course Description This course is designed to familiarize WorldTracer end users with all aspects of the
WorldTracer Baggage Management module that relate to the baggage service functions
they perform on the job. This course is for airlines / airports implementing WorldTracer for
the first time.
Topics
 Make entries to the system describing delayed, on-hand baggage, rush, and
damaged/pilfered baggage
 Retrieve information (files and reports) from the system
 Read match messages and other types of displays from the system and take any
necessary action
 Recognize error messages and understand how to correct them
 Introduction and Course Overview
 Introduction to WorldTracer Management
o Transactions and Elements
o Errors / Glossary / Contents / Dictionary / Help
 Work The Files
o Creating Files – On-hand
o Display Files
o Amend Files
 Matching
o Work the Action File
 Close Files
 Schedule baggage delivery
o Forwards
o Send Email, Text message or both
 Found Property
 Headquarters Responsibilities
 Coordinator Responsibilities
 Airline Configuration
o Master Record configuration
 Station Configuration
o Station Management
o Handling Agreement
o Codeshare Agreement
 Reporting

Course Name WorldTracerWeb Intermediate
Course Code WTR105
Previous Course Code / Name WT107 – WorldTracer Web Management Training

Duration 40.0 hrs ( 5 days)
Required for WT and WM Intermediate Baggage Agent; WT and WM Expert Baggage Agent
Course Description This course is designed to familiarize WorldTracerWeb end users with intermediate aspects
of the WorldTracer system to manage on hands, damaged and delayed baggage.
Additionally participants will learn to work with the action file.
Topics
 Manage (configure, use and control) system parameters and files that are already
in the WorldTracer system (“work the files”)
 Analyze and process action file messages (“work the action file”)
 Configure, schedule and report on baggage delivery
 Work The Files
o Creating Files – On-hand
o Display Files
o Amend Files
 Matching
o Work the Action File
 Close Files
 Schedule baggage delivery
o Forwards
o Send Email, Text message or both
 Found Property

Course Name WorldTracerWeb Advanced
Course Code WTR106
Previous Course Code / Name WT108 – WorldTracer Web Coordinator Training

Duration 40.0 hrs/ (5 days)
Course Prerequisite(s) WTR105
Required for WT and WM Advanced Coordinator / SuperUser; HQ Agent
Course Description This course is designed for existing WorldTracer end users who hold the role of Coordinator
in their organization. This course concentrates on procedures to help Coordinators
administer WorldTracer configuration and manage users.
Topics
 Configure the WorldTracerWeb system
 Administer WorldTracerWeb users
 Supervise the use of the WorldTracer Management system in the airport and
headquarters environments
 Understanding Responsibilties
 Managing Users
o Create, configure users and assign system and user created roles
 Managing Airline Configuration
o Configure and maintain master record display
 Managing Station Configuration
o Station management
o Handling agreements
 Controlling Quality
 Using Reports
o Overview
o Activity Reports
o Cost Reports
o Fault Station Reports
o Flight Reports
o Station Reports
o Performance Measurement & Goal Setting

Course Name Converting to the WorldTracerWeb GUI
Course Code WTR108w

Previous Course Code/Name WT109 – How to Use the WorldTracer WebGUI
Delivery Mode Virtual Instructor Led (webinar)
Duration 4.0 hours
Required for All WorldTracer Roles
Course Description This course is designed to familiarize existing WorldTracer Open System users with the
Web GUI. This course assumes that all participants are familiar with their role in the open
system and focuses on demonstrating how familiar transactions are executed in a Web GUI
environment.
Topics  Describe the key differences between the WorldTracer Open System and the Web
GUI
 Navigate the Web GUI to execute common baggage tracing tasks
 Complete basic baggage tracking functions such as on hands, rush bags and
damage bag claims
 Introduction and Overview of WorldTracerWeb
 Understanding the WorldTracerWeb Application
 Delayed Bag Functionality
 On Hand Bag Functionality
 Rush Bag Functionality
 Damaged Bag Functionality
 Action File & Misc Functionality
 Administration
 Configuration (Airline and Station)
 Identity Management (IdM)

Passenger Processing Portfolio
Airport Connect
Course Name AirportConnect S3 Kiosk
Course Code APC108e
Previous Course Code / Name ACP108

Duration 4.0 hours
Required for Airport and airline agents
Course Description This course is designed to teach airline agents the general use of the AirportConnect
Kiosk (S3) and how to service the kiosk when required.
Topics
 Describe the various components of the S3 AirportConnect Kiosk
 Recognize common signs of trouble with the kiosk operation
 Resolve common kiosk trouble and maintenance concerns
 Opening and closing the kiosk
 Cycling the Kiosk Power Supply
 Using the S3 Kiosk
 Replenishing Paper

Course Name Airport Connect (APC) CUTE Windows 7 and Virtualized System Administration
Course Code APC400
Previous Course Code / Name N/A
Course Prerequisite(s) Technical knowledge of the APC product line; extensive experience using CUTE in the
Windows XP environment; knowledge of SQL server database administration
Required for Airport system administrators migrating from CUTE XP to CUTE Win7/vCUTE
Course Description This course is for System Administrators currently using SITA’s APC suite of products in a
CUTE XP environment. The course will show you how to install, support, maintain, and
troubleshoot in both native and virtualized CUTE Windows 7 environments.
Additionally, the course will show System Administrators the tasks required for installation
and operation of the AirportConnect Virtual Symantec Management Platform (SMP).
Students will use the Symantec Management Console to configure key system items such
as jobs, tasks, policies, organizational groups, targets and filters.
Topics  Manage user and application administration of a Win7 and virtualized Win 7
AirportConnect Server
 Create workstation images
 Navigate and operate the Symantec Management Console
 Schedule and deploy software packages to APC workstations
The use and application administration in a Windows 7 environment, including:
 Working with APC CUTE, CUSS, and CUPPS
 Domain Name System (DNS)
 Dynamic Host Configuration Protocols (DHCP)
 Creating Users
 The Distributed File System (DNS)
 Workstation Image Process
 APC Configurator
 Group Policy and User Management
 Disaster Recovery and Back Up
 The CUSS Scheduler
The use and application administration in a virtualized Windows 7 environment, including:
 Understanding the Symantec Management Platform and its hierarchy
 The Symantec Management Console
 Symantec Management Agent
 Creating and Managing Policies
 Deploying Packages
 Creating Config Shares

Course Name AirportConnect Windows 7 for Delivery Implementation Engineers
Course Code APC402
Previous Course Code / Name APC404

Course Prerequisite(s) APC CUTE Delivery for Implementation Engineers
Pre-existing technical knowledge of the APC products
Required for SITA Delivery Implementation Engineers; APC Implementation Engineer role
Course Description This course is designed for SITA technical staff that is responsible for the installation,
configuration and operational acceptance of the APC Domain Controllers (DC’s)
Topics
 Describe the pre-installation requirements for building DC’s
 Build and configure an APC Domain Contoller using tools such as SITA
Automated Installation Framework software, Active Directory User Console and
the Group Policy Management Console
 Install and configure the XSRI database
 Install and configure the CUSS Scheduler using the CUSS Configurator tool.
 Overview
o Introduction and Course Overview
 Site Server Build
o Pre-installation Requirements
o SAIF Installation
o Domain Controller Customization
o Installing XSRI database
o Image Deployment, Setup and Configuration
o Creating APC Users
o CUPPS Configuration
o Symantec Antivirus
 CUSS Kiosk Installation
o Preliminary Setup
o CUSS Scheduler Installation
o CUSS Configuration
 Single Server and Test bed installations
o Single Server Installations (i.e. PFM)
o Test bed Installation

Course Name Airport Connect (APC) CUTE Windows 7 System Administration
Course Code APC403

Course Prerequisite(s) Pre-existing technical knowledge of the APC products; knowledge of SQL server database
administration
Required for Airport system administrators
Course Description This course focuses on SITA’s APC suite of products, Airport Regional Airport,
AirportConnect OPEN, and AirportConnect, and how these products incorporate the IATA
standards of CUTE, CUSS, and CUPPS. This course will also show System Administrators
how to install, support, maintain, and troubleshoot a Windows 2008 Server and Windows7
client environments.
Topics
 Manage user and application administration of a Windows 7 AirportConnect
Server
 Run general reports on network/server performance
 Introduction to APC CUTE
 Domain Name System (DNS)
 Dynamic Host Configuration Protocols (DHCP)
 Organizational Units and Group Structures
 Distributed File System
 Remote Desktop
 Group Policy and User Management
 Fine Grained Password Policy
 Security, Rights and Permissions
 Deployment Management
 Disaster Recovery and Back Up
 XS Remote Install (XSRI)
 Common Use Self Service (CUSS) Scheduler
 Common Use Passenger Processing Systems (CUPPS)
 Overview of Gateway Protocols
 XS Gateway
 Antivirus
 Windows Systems Update Service (WSUS)

Course Name AirportConnect (APC) CUTE Virtualized System Administration
Course Code APC404

Course Prerequisite(s) APC 403; Pre-existing technical knowledge of the APC or other Common Use platforms;
MCSA 2008 is highly recommended
Required for Airport system administrators, SITA Implementation Engineers
Course Description This course is designed for APC System Administrators or Implementation Engineers
who are responsible for the installation and operation of the AirportConnect Virtual
Symantec Management Platform (SMP). Students will use the Symantec Management
Console to configure key system items such as jobs, tasks, policies, organizational
groups, targets and filters.
Topics
 Navigate the Symantec Management Console to configure Organization Groups ,
Automation Policies for Airline applications and apply resources filters to software
filters
 Edit SQL queries assigning terminal and workstation id’s
 Schedule and deploy software packages to APC workstations
 Understanding the Symantec Management Platform
 SMP Hierarchy
 Symantec Management Console
 Installing and Setting up Symantec Management Agent
 Creating and Managing Policies
 Creating and Managing Organization Views and Groups
 Deploying Packages
 Creating Config Shares
 Applying Resource Filters to Software Filters
 Importing MSD Policy
 Importing Named Targets
 Testing the MSD Policy

Course Name AirportConnect (APC) CUSS Win7/ vCUSS System Administration
Course Code APC405

Previous Course Code / Name None
Duration 40 hours (5 days)
Required for SITA Site Admins
Course Description This course provides the necessary knowledge needed to support AirportConnect Virtual
Common Use Self-Service (CUSS) system. Students will use the Symantec Management
Console (SMC) not only to deploy virtual CUSS Applications but also to configure system
objects such as organizational groups, jobs, filters, and Managed Software Delivery (MSD)
policies.
Topics
 Describe CUSS standards and SITA implementation of CUSS
 Identify different types of kiosks
 Describe CUSS and the functionality of CUSS components
 Install the CUSS platform, applications, and peripherals
 Configure, schedule, and upgrade CUSS applications Troubleshoot CUSS
implementation issues
 Use and describe the SITA Kiosk Monitoring Solution
 Explain the technological innovation SITA has put in place to improve support to
its customers.
 Describe the Symantec Management Platform and virtual CUSS application
layers that have been introduced to remove application dependencies on the APC
CUSS platform.
 Deploy Virtual CUSS Applications
 Configure System Objects
 CUSS systems and standards
 Types of Kiosks
 The APC CUSS Platform, applications, and peripherals
 Installing and upgrading the CUSS app
 Kiosk troubleshooting, logs, and procedures
 The Kiosk Monitoring Tool (KMOSS)
 Introduction to Symantec Management Platform (SMP)
 Virtual CUSS Application deployment
 SMP Console as the overall system management interface

Course Name AirportConnect (APC) Windows 7 for Maintenance Technicians
Course Code APC504

Course Prerequisite(s) Pre-existing technical knowledge of the APC products
Required for Airport maintenance technicians, SITA staff occupying a maintenance technician role
Course Description This course is designed for APC Maintenance Technicians who are responsible for the
daily operation of the AirportConnect platform and peripheral devices. Students will use
Microsoft and SITA developed tools to configure DHCP, Airline Users / Groups and APC
workstations. Students will configure APC peripheral devices for use with APC
workstations.
Topics
 Build DHCP Scopes & Install Airline Users in Active Directory
 Image an APC workstation via Windows Deployment Services
 Install & configure APC components and devices using the APC Configurator
 Clean and perform preventative maintenance of APC peripheral devices
 Introduction to APC CUTE
 AirportConnect Overview
 Domain Name System
 Dynamic Host Configuration Protocols
 Organization Units – User and Group Structures
 Distributed File System
 Remote Desktop
 Group Policy and APC User Management
 Management
 XSRI
 Maintaining Peripherals
 Printer Menus
 Firmup
 XSSIM User Interface
 TSTPMAPI
 Overview of Gateway Protocols
 XS Gateway
 Antivirus
 Windows System Update Services (WSUS)

Course Name S4 Kiosk Maintenance
Course Code APC505e

Duration 30 minutes
Course Prerequisite(s) Technical maintenance experience
Required for Airport maintenance technicians responsible for service and repair of S4 kiosk units
Course Description This course is designed for local airport maintenance providers responsible for general
maintenance operations on S4 kiosks. The course includes familiarization with the
internal components of the kiosk unit, power safety, identification and replacement of
failed components, preventative maintenance and cleaning.
Topics
 Open the kiosk unit
 Safely power off the kiosk for maintenance
o Power on and restart the kiosk
 Describe internal components
 Identify and replace failed components
 Perform routine kiosk maintenance
 Introduction
 Review of power safety guidelines
o Warning stickers on kiosk components
 Familiarization with kiosk components
 Replacing hardware components
 Performing preventative maintenance
o Cleaning

Course Name Kiosk Maintenance - Maintenance Providers (S3)
Course Code APC514e

Duration 30 minutes
Required for Maintenance Technicians
Course Description This course is designed to train local airport Kiosk maintenance providers on how to replace
defective hardware components in existing Kiosks and provide routine maintenance.
Topics  Replace defective hardware components in existing Kiosks, and
 Provide routine maintenance.
 Introduction and S3 Kiosk Overview
 Maintaining Kiosk H/W
 Replacing components (standard and optional)

MaestroDCS
Course Name MaestroDCS for Data Administrators and Supervisors

Course Code MAE101

Duration 8.0 hours
Required for MaestroDCS Check-in Administrators and Supervisors
Course Description This course provides airline or handling agent management level personnel with knowledge
required to configure the MaestroDCS environment.
Topics
 Administer MaestroDCS users and locations
 Manage aircraft
 Configure airline business rules
 Create flights and flight schedules
 Configure and maintain peripherals (printers and workstations)
 Retrieve airline statistical information
 Login Administration
Create and maintain:
o Logins
o Locations
o User Groups
 Aircraft Administration
o Maintain Aircraft type, Classes and Master seatmaps
 Airline Administration
o Set up airline parameters
 Airport Administration
o Set up airport parameters
 Flight Administration
o Flights and Flight Schedules
 Flight Control
 Printer Administration
 Airline History

Course Name MaestroDCS for Airline Agent End Users
Course Code MAE102

Duration 4.0 hours
Course Prerequisite(s) None for Airline Agents; MAE101 for Supervisors
Required for Airline (check-in) agents and supervisors
Course Description Provides Check-in Agents with the knowledge required to use MaestroDCS. Topics include
flight control, passenger check-in & boarding, and reports.
Course Objectives / Lessons and At the end of this course, participants will be able to perform functions:
Topics
 Check-in and boarding passengers
 Retrieve statistical information about the passenger processing
 Introductions and Course Overview
 Flight Control Functions
 Check-in Process
 Boarding Process
 Reports

Passenger Flow Monitoring
Course Name SITA Airport iFlow for End Users

Course Code PFM101e

Required for Airport administrators using iFlow to monitor passenger movement patterns, perform
historic path and dwell time analyses, or tract airport assets.
Course Description This course is designed to familiarize airport customers with the use of iFlow to track
passengers anonymously by WiFi device signals. Users learn how to view passenger
movements and dwell times in real time, perform historic path and dwell time analyses,
and track assets. Additional lessons for users with administrative rights show users how
to manager airport zones configured for iFlow, manage iFlow user accounts, and
administer assets.
Topics
 Access the iFlow interface
 Perform path and dwell time analyses
 Generate reports
 Explain how data is processed in nightly batch runs
 Track physical and human assets
 Create airport zones
 Manage user accounts
 Configure assets
 Introduction
 Lesson 1: Accessing the Interface
o Logging in
o The user interface
o The Live View
 Lesson 2: Path Analysis
o How iFlow detects WiFi signals and maps their movement paths
o Using the Path Analysis function
o Path icons
o Filtering path data
 Lesson 3: Dwell Time Analysis and Reports
o Why analyze dwell time
o Displaying and filtering historic dwell time data
o Table and chart data views
o Viewing live dwell times
 Lesson 4: Processing Data
o How data is gatered and processed
o Nightly batch data processing
o Data formats
 Lesson 5: Asset Tracking
o Viewing assets on the Live View
o Human and physical harware assets
 Lesson 6: Managing Airport Zones

o Zones overview
o Using the Zone Editor to create airport zones
o Editing zones
 Lesson 7: Managing User Accounts
o Adding user accounts
o User passwords
o Editing user account information
o Enabling and disabling user accounts
o Deleting user accounts
 Lesson 8: Asset Administration
o Displaying assets
o The asset hierarchy
o Searching for assets
o Filtering asset views
o Adding assets
o Edit asset information
o Deleting an asset

Course Name SITA Airport iValidate for End Users
Course Code PFM102e
Previous Course Code / Name iValidate 101

Required for Airport Security Agents using iValidate to scan passenger boarding passes and
administrative users who run usage reports for airport management.
Course Description This course is designed to familiarize airport Security Agents with the iValidate functions
CheckPoint and Security Checkpoint for scanning passenger barcoded boarding passes.
The lesson on reports will also be of interest to administrators wishing to run statistics
reports for iValidate and iTrack.
Topics
 Explain how iValidate can help Security Agents do their job
 Access iValidate on a desktop workstation or hand held terminal device (HHT)
 Use the iValidate functions CheckPoint and Security CheckPoint on a workstation
or HHT to scan passenger boarding passes
 Describe the differences when using iValidate with airline DCS
 Work eGate systems equiped with iValidate
 Generate iValidate and iTrack reports for airport management
 Lesson 1: Introduction
o Overview
o SITA Passenger Flow Monitoring
o The challeneg of airport security
o How iValidate helps
 Lesson 2: Accessing an iValidate Workstation
o Logging on to a desktop workstation
o Password security
o Error messages
o Logging off
 Lesson 3: Using iValidate CheckPoint on a Workstation
o iValidate functions: CheckPoint and Security CheckPoint
o Scanning boarding passes
o Information displayed on screen
o Problems scanning boarding passes
o Error messages
 Lesson 4: Using iValidate Security CheckPoint on a Workstation
o Security CheckPoint validation checks
o Duplicate Validation to see if the boarding pass was previously
scanned
o Data Validation to compare boarding pass data to airport/airline flight
data
o Red alert detail when validation fails
o Error messages
o Validation against airline departure control Systems (DCS)
 Lesson 5: Using iValidate on a Hand Held Terminal (HHT)
o Wireless access
o Using CheckPoint and Security CheckPoint on a HHT
o Scanning boarding passes with a HHT
o Validation details and red alerts
o Clearnig the HHT screen
 Lesson 6: Using iValidate with eGate
o eGates perform the same validation checks as Security CheckPoint
o Validation failure alert message
 Lesson 7: iValidate and iTrack Reports
o Generating reports step-by-step
o Adding report fields
o Filtering report data
o Emailing the report
o Output report to a spredsheet

Course Name SITA Airport iFlow for Sales
Course Code PFM201e
Previous Course Code / Name PFM901

Required for SITA sales staff
Course Description This course is designed to familiarize SITA sales staff with the iFlow product, part of the
Passenger Flow Monitoring (PFM) suite. A brief overview is followed by a product
demonstration, and then sales specific information.
Topics
 Explain why airports need iFlow
 Explain how SITA leads the industry
 Describe the benefits of Airport iFlow
 Describe how iFlow is used
 Present iFlow to prospective clients based on:
o Target market
o iFlow components
o iFlow configurations
o Additional sales opportunities
 Locate more information and sales resources on Flow
 Overview
o Why track passenger movement?
o How iFlow helps the airport
o Using iFlow for asset tracking
 iFlow demonstration
o Map view of the airport
o Icons representing passengers and assets
o Anonymous passenger tracking by WiFi device signal
o Mapping passenger and asset paths through airport zones
o Analyzing historic and live dwell time
o Administrator fuctions:
 Create and edit airport zones
 iFlow user account management
 Asset administration
 Selling Airport iFlow
o The target market
o iFlow components
o iFlow configurations
o Additional sales opportunitues
o The Passenger Flow Monitoring (PFM) suite of products
o Sales resources

Course Name SITA Airport iValidate for Sales
Course Code PFM202e
Previous Course Code / Name PFM902

Duration .25 hour (15 minutes)
Required for SITA sales staff
Course Description This course is designed to familiarize SITA sales staff with the iValidate product, part of
the Passenger Flow Monitoring (PFM) suite. A brief overview is followed by a product
demonstration, and then sales specific information.
Topics
 Explain how iValidate helps airports and travel security authorities
 Describe how iValidate reduces wait times to improve the passenger experience
 Visualize different iValidate configurations
 Explain how iValidate is used
 Present iValidate to prospective clients based on:
o Target market
o iValidate components
o The competition
 Locate more information and sales resources on iValidate
 Overview
o What is Airport iValidate?
 iValidate demonstration
o iValidate functions: CheckPoint and Security CheckPoint
o Security CheckPoint validation checks
o iValidate with DCS validation
o iValidate on a Hand Held Terminal (HHT)
o iValidate with eGates
o iValidate and iTrack reports
 Selling Airport iValidate
o The target market
o iValidate components
o The competitive market
o The Passenger Flow Monitoring (PFM) suite of products
o Additional sales resources

Course Name Passenger Flow Monitoring (PFM) iTrack/iValidate Installation
Course Code PFM400

Duration 3 Days
Course Prerequisite(s)  APC 402 APC Windows 7 for Delivery Implementation Engineers Training
 APC 503 APC Windows 7 System Administration
 MS SQL 2008 (as defined in SGS PSSRD and archived in the SITA SkillPort
Library)
 Pre-existing technical knowledge of the APC or PFM products
Required for SITA Delivery Implementation Engineers and System Administrators
Course Description This course is designed for SITA technical staff that is responsible for the installation,
configuration and operations of the PFM server(s).
Topics
 Describe the technical variants of the PFM product
 Build and configure a PFM single or multi-server using tools such as SITA
Automated Installation Framework software, Active Directory User Console and
the Group Policy Management Console
 Install and configure PFM Client on an APC workstations by launching the
PaxServices Installation Wizard and using XSRI. PFM Services such as Pax
Validate will configured using the PFM Pax Configurator.
 Install and configure PFM Reporting and Proxy Server using Internet Infomration
Services Manager and MS SQL 2008 Management Studio
1. PFM Product Overview
2. PFM iValidate / iTrack Server Build
a. Service Accounts
b. Security Groups
3. PFM iValidate / iTrack Client Applicaton
a. Client and Services Installation
b. INI file and XSRI installation
c. PAX Configurator & MSMQ Configuration
d. Hand Held Teminals
4. DCS Validation
5. PFM Proxy Server

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Airport Solutions

2015 Course Catalog

ASL 2015 Curriculum Guide Page 2

= webinar = instructor-led = eLearning

Delivery Course Time Training

Airline Agents Using the Baggage Acceptance Application 0.33 Anytime

MaestroDCS for Data Administrators and New Implementation

PFM101e SITA Airport iFlow for End Users 0.66 Anytime

WTR101 WorldTracer Management Open System 24.0 Anytime

ASL 2015 Course Catalog Page 3

Course Name Using the Baggage Acceptance Application

Course Code BAS100e

Previous Course Code/Name None

ASL 2015 Course Catalog Page 4

Course Code BAS400w

Previous Course Code/Name None

ASL 2015 Course Catalog Page 5

Course Name BagJourney Sales Overview

Previous Course Code/Name None

Course Name BagJourney Administration

Course Code BGJ401w

ASL 2015 Course Catalog Page 6

Course Name BagManager v6 for Baggage Loaders

Previous Course Code/Name N/A

ASL 2015 Course Catalog Page 7

Course Code BGM103

Previous Course Code/Name BM101b

ASL 2015 Course Catalog Page 8

Course Code BGM104

Previous Course Code/Name BM102b

ASL 2015 Course Catalog Page 9

Course Code BGM105

Previous Course Code/Name None

Delivery Mode ILT

Duration 2 days (16 hours)

ASL 2015 Course Catalog Page 10

Course Code BGM202

Previous Course Code/Name N/A

Delivery Mode ILT

Course Prerequisite(s) N/A

Required for SITA Site Administrators with BagManager responsibilities

ASL 2015 Course Catalog Page 11

Course Name WorldTracer Management Open System

Previous Course Code/Name WT104 – WorldTracer Management LL - Recurrent

ASL 2015 Course Catalog Page 12

Course Code WTR102

Previous Course Code / Name WT108 – WorldTracer Coordinator

ASL 2015 Course Catalog Page 13

Course Code WTR103

ASL 2015 Course Catalog Page 14

Course Code WTR105

Previous Course Code / Name WT107 – WorldTracer Web Management Training

ASL 2015 Course Catalog Page 15

Course Code WTR106

Previous Course Code / Name WT108 – WorldTracer Web Coordinator Training

ASL 2015 Course Catalog Page 16

Course Code WTR108w

ASL 2015 Course Catalog Page 17

Course Name AirportConnect S3 Kiosk

Course Code APC108e

Previous Course Code / Name ACP108

ASL 2015 Course Catalog Page 18